Re: Need Help Stripping Single Quotes out of a Pager Notification
Hi, You can easily remove single quotes, but will that be enough to solve your problem? LEFT(REPLACE($z1D Translation Text$, ', ), 128) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. What is an example call to your pager script? You mention sticking single quotes around things, is this the whole message or just part(s) of the message? When the call is made, is the whole message quoted or ??? Trying to understand exactly what's happening both normally (short messages) and when it breaks (longer message). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Tuesday, May 22, 2012 1:47 PM To: arslist@ARSLIST.ORG Subject: Need Help Stripping Single Quotes out of a Pager Notification ** Hello All, 7.6.04 We have found an issue where workflow is truncating message and pager notifications are not being sent. We have been having issues with the paging system getting messages sent to our paging script properly. The pager message templates are sticking single quotes around things and then workflow is truncating the message to 128 chars, but it truncates the trailing single quote. So, the linux send page shell script that we use does not get invoked because linux sees an unbalanced set of quotes and just waits for input, thus longer pages are never sent out. I see the filter NTE:NPC:Translate_243_PagerMsgAlpha doing a set fields on 'Pager Message Alpha' as LEFT($z1D Translation Text$, 128). My thought is this... Can I create a filter that does a LEFT or REPLACE... (I forget the syntax) and stip the single quotes off the message prior to sending? Thoughts Anyone? I haven't done anything like this in awhile and I'm a tad gun shy when it comes to modifying anything related to SYS:Notifications. Thanks in Advance, Jase _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Fwd: I need a help in some scenario
-- Forwarded message -- From: Abhay Somani remedy.ab...@gmail.com Date: Fri, May 18, 2012 at 8:55 PM Subject: I need a help in some scenario To: arslist@arslist.org Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step to find the root case ?and What are major cause/reason for these issue in general . Please help me out !! Issue are follows 1) MIdtier is slow or performance issue 2) Remedy Performance Issue, and later users could not login 3)is getting an error as AR System Plug-In server : ARERR 8760 4) Emails were not processed. 5)Users could not login via SSO. Thanks in Advance Abhay Somani ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: I need a help in some scenario
Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 8:00 AM, Abhay Somani remedy.ab...@gmail.comwrote: ** -- Forwarded message -- From: Abhay Somani remedy.ab...@gmail.com Date: Fri, May 18, 2012 at 8:55 PM Subject: I need a help in some scenario To: arslist@arslist.org Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step to find the root case ?and What are major cause/reason for these issue in general . Please help me out !! Issue are follows 1) MIdtier is slow or performance issue 2) Remedy Performance Issue, and later users could not login 3)is getting an error as AR System Plug-In server : ARERR 8760 4) Emails were not processed. 5)Users could not login via SSO. Thanks in Advance Abhay Somani _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage002.jpgimage001.jpgimage003.jpg
Re: I need a help in some scenario
Verision is 7.6.03 On Wed, May 23, 2012 at 1:02 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 8:00 AM, Abhay Somani remedy.ab...@gmail.comwrote: ** -- Forwarded message -- From: Abhay Somani remedy.ab...@gmail.com Date: Fri, May 18, 2012 at 8:55 PM Subject: I need a help in some scenario To: arslist@arslist.org Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step to find the root case ?and What are major cause/reason for these issue in general . Please help me out !! Issue are follows 1) MIdtier is slow or performance issue 2) Remedy Performance Issue, and later users could not login 3)is getting an error as AR System Plug-In server : ARERR 8760 4) Emails were not processed. 5)Users could not login via SSO. Thanks in Advance Abhay Somani _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage003.jpgimage002.jpgimage001.jpg
Configuring Mid-tier for a server group
Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.es a2.contoso.es balanced both under address ars.contoso.es I have mid-tier configured only with server ars.contoso.es. But sometimes I want to access to one specific server, for instance when setting ARS Server settings. I currently do it using the user tool. But I want to allow to select it through mid-tier. If I allow the three addresses as valid ARS servers at the mid-tier, I see the entry points lists at Home Page triplicated. What I want is to always work with ars.contoso.es, but if user changes the URL, specifying the name of a real server, then connect directly to this server. Is this possible? How can you do it with versions 7.6.04 and beyond if no user tool is provided? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage002.jpgimage004.jpgimage001.jpg
Re: I need a help in some scenario
Hi, That was not much to go on... What I can suggest is logging, logging, logging. Turn on API/ESCL/FLTR/SQL into one log file. Turn on Plugin logging. Check the logs. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Verision is 7.6.03 On Wed, May 23, 2012 at 1:02 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 8:00 AM, Abhay Somani remedy.ab...@gmail.comwrote: ** -- Forwarded message -- From: Abhay Somani remedy.ab...@gmail.com Date: Fri, May 18, 2012 at 8:55 PM Subject: I need a help in some scenario To: arslist@arslist.org Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step to find the root case ?and What are major cause/reason for these issue in general . Please help me out !! Issue are follows 1) MIdtier is slow or performance issue 2) Remedy Performance Issue, and later users could not login 3)is getting an error as AR System Plug-In server : ARERR 8760 4) Emails were not processed. 5)Users could not login via SSO. Thanks in Advance Abhay Somani _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: I need a help in some scenario
And also a bit more information about your system. How many servers, S.O., Hardware... How is CPU and Memory consumption on servers?. After a reboot the system starts going slow, or it start after a time of use? etc. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 12:03 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, That was not much to go on... What I can suggest is logging, logging, logging. Turn on API/ESCL/FLTR/SQL into one log file. Turn on Plugin logging. Check the logs. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Verision is 7.6.03 On Wed, May 23, 2012 at 1:02 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 8:00 AM, Abhay Somani remedy.ab...@gmail.comwrote: ** -- Forwarded message -- From: Abhay Somani remedy.ab...@gmail.com Date: Fri, May 18, 2012 at 8:55 PM Subject: I need a help in some scenario To: arslist@arslist.org Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step to find the root case ?and What are major cause/reason for these issue in general . Please help me out !! Issue are follows 1) MIdtier is slow or performance issue 2) Remedy Performance Issue, and later users could not login 3)is getting an error as AR System Plug-In server : ARERR 8760 4) Emails were not processed. 5)Users could not login via SSO. Thanks in Advance Abhay Somani _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage002.jpgimage004.jpg
Re: JOB: Lead AR System Product Manager - India (Pune)
Hot hot does it get there during the warm season? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, May 22, 2012 8:57 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Hi All, If you've always dreamed about being able to influence the future of AR System, here's your chance. I'm looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I'm open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us If that link doesn't work for some reason, you can go to the main career page and Search for a job now http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/careerscp/client_bmc/external/search.do . Select IND Pune as the location and Marketing as the area. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. [BMC Software]http://www.bmc.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.gif
Re: Product Catalog
Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a ‘pre-requisite’ patch that must be applied before installing PC content update. I’ll try to simplify the process below, · Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under ‘BMC Atrium Product Catalog Data 7.6.xx’ sub-tree § Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) § E.g. if you are on 7.6.04 SP2, you need only ‘BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1’ o Next, apply Product catalog update 2012-Apr-1 § You don’t need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries · Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 · In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no…. how my mind is organized? I’m in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD3907.85058C20]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD3907.85058C20] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD3907.85058C20] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CD3907.85058C20] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, May 18, 2012 at 8:46 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** It was very confusing to me as well. Why they could not just have one file to load is beyond me! 1) New Install 2) Patch Install Too easy! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Friday, May 18, 2012 1:25 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Product Catalog ** Hi, I installed AR System 7.6.4 Windows and would like to install the product catalog and all the updates. I went to the EPD website to download the files needed. I found the following files: / prerequisite patch 1,
Re: Reporting Integration with BMC Remedy
Thanks Dave, we are looking to replace our current Business Objects environment as the company had adapted IBM Cognos as a standard and wanted to see if anyone had been able to leverage this and or had any issues converting their existing reports into Cognos reports. Rafael Rodriguez Manager Midtier/Remedy Enterprise Broadridge Financial Solutions Inc. 201.714.3718 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Tuesday, May 22, 2012 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Reporting Integration with BMC Remedy ** Rafael, I saw a presentation last May at WARUG (www.wrug.orghttp://www.wrug.org) by IBM. It went beyond the traditional Cognos Cubes. It was a nice presentation. Nice graphics with drill down capabilities. I was hoping that they would present it at WWRUG last year. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Tuesday, May 22, 2012 9:23 AM To: arslist@ARSLIST.ORG Subject: Reporting Integration with BMC Remedy ** Good Morning, just wanted to inquire to see if anyone has successfully integrated IBM Cognos reporting with BMC Remedy application? Any information like pros and cons etc would be helpful. Thanks Rafael Rodriguez|Manager Remedy/Mid-Tier Enterprise|Broadridge Financial Solutions 2 Journal Square Plaza|Jersey City, NJ 07306| 201.714.3718 p [cid:image001.gif@01CD38B7.E6BB0800] This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Areinline: image001.gif
Re: JOB: Lead AR System Product Manager - India (Pune)
ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Tuesday, May 22, 2012 8:57 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.com wrote: ** Hi All, If you’ve always dreamed about being able to influence the future of AR System, here’s your chance. I’m looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I’m open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us If that link doesn’t work for some reason, you can go to the main career page and Search for a job now http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/careerscp/client_bmc/external/search.do. Select “IND Pune” as the location and “Marketing” as the area. Thanks, -- *David J. Easter* Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. [image: BMC Software] http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JOB: Lead AR System Product Manager - India (Pune)
That's about 100 F..thought it got a lot hotter than that...hmmm From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, May 23, 2012 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, May 22, 2012 8:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Hi All, If you've always dreamed about being able to influence the future of AR System, here's your chance. I'm looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I'm open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us If that link doesn't work for some reason, you can go to the main career page and Search for a job now http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/careerscp/client_bmc/external/search.do . Select IND Pune as the location and Marketing as the area. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. http://www.bmc.com/ http://www.bmc.com/ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog
o Next, apply Product catalog update 2012-Apr-1 You don’t need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries Huh? I’m confused. Why apply the April patch if there’s a July patch available? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul Sent: Wednesday, May 23, 2012 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a ‘pre-requisite’ patch that must be applied before installing PC content update. I’ll try to simplify the process below, · Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under ‘BMC Atrium Product Catalog Data 7.6.xx’ sub-tree § Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) § E.g. if you are on 7.6.04 SP2, you need only ‘BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1’ o Next, apply Product catalog update 2012-Apr-1 § You don’t need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries · Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 · In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no…. how my mind is organized? I’m in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD38B9.46BF2690]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD38B9.46BF2690] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD38B9.46BF2690] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CD38B9.46BF2690] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, May 18, 2012 at 8:46 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** It was very confusing to me as well. Why they could not just have one
Re: JOB: Lead AR System Product Manager - India (Pune)
It looks like Pune experiences the hottest part of the year in April/May. What we think of the hot season in the US is the monsoon season which keeps the temperatures down. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** That's about 100 F..thought it got a lot hotter than that...hmmm From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, May 23, 2012 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, May 22, 2012 8:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Hi All, If you've always dreamed about being able to influence the future of AR System, here's your chance. I'm looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I'm open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us If that link doesn't work for some reason, you can go to the main career page and Search for a job now http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/careerscp/client_bmc/external/search.do . Select IND Pune as the location and Marketing as the area. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. http://www.bmc.com/ http://www.bmc.com/ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Product Catalog
I think the statement is saying the July patch, which is not available yet, will be cumulative. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** o Next, apply Product catalog update 2012-Apr-1 You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries Huh? I'm confused. Why apply the April patch if there's a July patch available? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul Sent: Wednesday, May 23, 2012 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a 'pre-requisite' patch that must be applied before installing PC content update. I'll try to simplify the process below, * Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under 'BMC Atrium Product Catalog Data 7.6.xx' sub-tree * Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) * E.g. if you are on 7.6.04 SP2, you need only 'BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1' o Next, apply Product catalog update 2012-Apr-1 * You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries * Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 * In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no how my mind is organized? I'm in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:557282512@23052012-1FA9]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:557282512@23052012-1FB0] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:557282512@23052012-1FB7] http://twitter.com/#!/SM2Baleares [cid:557282512@23052012-1FBE] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y
Re: JOB: Lead AR System Product Manager - India (Pune)
Pune is in Maharashtra and Misal Pav and Wada Pav are the known snacks. Some people also call wada pav as Indian Burger. Regards, Binay From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23, 2012 5:54 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** It looks like Pune experiences the hottest part of the year in April/May. What we think of the hot season in the US is the monsoon season which keeps the temperatures down. Dave _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 8:07 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** That's about 100 F..thought it got a lot hotter than that.hmmm.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, May 23, 2012 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, May 22, 2012 8:57 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-pl aces.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.com wrote: ** Hi All, If you've always dreamed about being able to influence the future of AR System, here's your chance. I'm looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I'm open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?f unctionName=getJobDetail http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do? functionName=getJobDetailjobPostId=30694localeCode=en-us jobPostId=30694localeCode=en-us If that link doesn't work for some reason, you can go to the main career page and Search for a job now http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/career scp/client_bmc/external/search.do . Select IND Pune as the location and Marketing as the area. Thanks, _ David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ http://www.bmc.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Differences of configuration between development and production servers
It really depends on your platform and hardware Using Linux the only difference I have between Dev, Test, and Prod is - Dev = I have Allow Unqualified Searches and Record Object Relationships All systems have full logging enabled (on the same group settings without buffering) with no effect on performance Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Wednesday, May 23, 2012 5:48 AM To: arslist@ARSLIST.ORG Subject: Differences of configuration between development and production servers ** Hi listers, I'm preparing a post for my blog (theremedyforit.com) about the differences between a development server and a production servers in terms of configuration. I'm talking about something like: On DEV: - Allow unqualified searches - Development Cache Mode - Record Object Relationships - Client-side logging group to a wide-spread group - Object Modification log enabled - Save definition files - Same password for all admin accounts (Demo, AppAdmin, Mid-tier password, etc.) On PROD: - Buffer logging lines Do you have any recommendation about it? Thanks! Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JOB: Lead AR System Product Manager - India (Pune)
** Its hot and around 40C during afternoon but gets relatively cold during the evening and is the best time to enjoy Misal Pav at Bedekar Misal Saurav S On Wednesday 23 May 2012 05:54 PM, Shellman, David wrote: ** It looks like Pune experiences the hottest part of the year in April/May. What we think of the hot season in the US is the monsoon season which keeps the temperatures down. Dave *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *richard@bwc.state.oh.us *Sent:* Wednesday, May 23, 2012 8:07 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune) ** That's about 100 F..thought it got a lot hotter than that...hmmm *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Wednesday, May 23, 2012 7:58 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune) ** ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.us mailto:richard@bwc.state.oh.us richard@bwc.state.oh.us mailto:richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Tuesday, May 22, 2012 8:57 PM *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.com mailto:david_eas...@bmc.com wrote: ** Hi All, If you've always dreamed about being able to influence the future of AR System, here's your chance. I'm looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I'm open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us If that link doesn't work for some reason, you can go to the main career page and Search for a job now http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/careerscp/client_bmc/external/search.do. Select IND Pune as the location and Marketing as the area. Thanks, *David J. Easter* Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. http://www.bmc.com/ http://www.bmc.com/ http://www.bmc.com/ _attend WWRUG12 _www.wwrug.com_ ARSlist: Where the Answers Are_ http://www.bmc.com/ http://www.bmc.com/ _attend WWRUG12 _www.wwrug.com_ ARSlist: Where the Answers Are_ http://www.bmc.com/ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. http://www.bmc.com/ _attend WWRUG12 _www.wwrug.com_ ARSlist: Where the Answers Are_ http://www.bmc.com/ _attend WWRUG12 _www.wwrug.com_ ARSlist: Where the Answers Are_ http://www.bmc.com/ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
Re: JOB: Lead AR System Product Manager - India (Pune)
Axton.. Seems like you have really enjoyed the Pune.. :) It matches to the exact description of it and the way any true Punekar (Pune Citizen) will describe it.. :) Dhananjay From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, May 23, 2012 6:27 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Hi All, If you've always dreamed about being able to influence the future of AR System, here's your chance. I'm looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I'm open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us If that link doesn't work for some reason, you can go to the main career page and Search for a job now http://www.bmc.com/Applications?cpURL=http://careers.peopleclick.com/careerscp/client_bmc/external/search.do . Select IND Pune as the location and Marketing as the area. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. [cid:image001.gif@01CD3912.8035DAA0]http://www.bmc.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.gif
Re: Product Catalog
Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23, 2012 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Product Catalog ** I think the statement is saying the July patch, which is not available yet, will be cumulative. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 7:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** o Next, apply Product catalog update 2012-Apr-1 You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries Huh? I'm confused. Why apply the April patch if there's a July patch available? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vedak, Rahul Sent: Wednesday, May 23, 2012 7:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Hi Kathy, The new PC content is compatible with following CMDB versions - 7.6.03 P1, 7.6.04, 7.6.04 SP1 and 7.6.04 SP2. For each version there is a 'pre-requisite' patch that must be applied before installing PC content update. I'll try to simplify the process below, * Scenario 1 - Customers consuming new PC data for the first time, o Based on current CMDB version, apply patch that is available on EPD directly under 'BMC Atrium Product Catalog Data 7.6.xx' sub-tree * Just to be clear, only one patch is applicable for your environment based on CMDB version (whether 7.6.03 P1 or 7.6.04 or 7.6.04 SP1 or 7.6.04 SP2) * E.g. if you are on 7.6.04 SP2, you need only 'BMC Atrium Core 7.6.04 SP2 - Product Catalog Data Prerequisite Patch 1' o Next, apply Product catalog update 2012-Apr-1 * You don't need to install 2012-Jan-1 update now since content updates are cumulative i.e. July release will contain everything in January and April plus new entries * Scenario 2 - Customers who have already consumed 2012-Jan-1 PC Update o Simply apply Product catalog update 2012-April-1 * In future - 7.6.04 SP3 or 8.0 versions, no patch will be necessary since all the code changes will be included in the respective version. User need to simply install the latest PC content update. Detailed instructions on applying the pre-requisite patch are available in the Technical Bulletin from the EPD area. Instructions related to Atrium Product Catalog Data Updates are available online here: https://docs.bmc.com/docs/display/pcdata/Home Thanks, Rahul Vedak, Product Manager, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Monday, May 21, 2012 10:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** Oh no how my mind is organized? I'm in trouble then. There must be some order to this product catalog install. I searched the knowledge base and I did not find the steps. Do I install the Jan update first, or is the April install cumulative of the Jan update? I believe Sp1 and Sp2 should those be installed first. This is my thoughts in terms of the steps to take: 1. Prerequisite Patch 1 Window product catalog data 2. Prerequisite Patch 2 Window product catalog data 3. Prerequisite patch 1, product catalog data 4. Product catalog update Jan 1 5. Product catalog update April 1 Please let me know your thoughts. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, May 21, 2012 2:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Product Catalog ** It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD38C1.FA7B4A80]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD38C1.FA7B4A80] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD38C1.FA7B4A80] http://twitter.com/#!/SM2Baleares
Re: Differences of configuration between development and production servers
Hi, Don't forget to mention RRR|ConfDiff to compare your settings: https://www.rrr.se/cgi/tools/main#rrrConfDiff Very simple! Very useful! Take a backup of your ar.cfg before an upgrade, and check to see if the installer changed something... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi listers, I'm preparing a post for my blog (theremedyforit.com) about the differences between a development server and a production servers in terms of configuration. I'm talking about something like: On DEV: - Allow unqualified searches - Development Cache Mode - Record Object Relationships - Client-side logging group to a wide-spread group - Object Modification log enabled - Save definition files - Same password for all admin accounts (Demo, AppAdmin, Mid-tier password, etc.) On PROD: - Buffer logging lines Do you have any recommendation about it? Thanks! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need Help Stripping Single Quotes out of a Pager Notification
If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ' thus closing the truncated subset... Hope this may help you? Chas From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Tuesday, May 22, 2012 1:47 PM To: arslist@ARSLIST.ORG Subject: Need Help Stripping Single Quotes out of a Pager Notification ** Hello All, 7.6.04 We have found an issue where workflow is truncating message and pager notifications are not being sent. We have been having issues with the paging system getting messages sent to our paging script properly. The pager message templates are sticking single quotes around things and then workflow is truncating the message to 128 chars, but it truncates the trailing single quote. So, the linux send page shell script that we use does not get invoked because linux sees an unbalanced set of quotes and just waits for input, thus longer pages are never sent out. I see the filter NTE:NPC:Translate_243_PagerMsgAlpha doing a set fields on 'Pager Message Alpha' as LEFT($z1D Translation Text$, 128). My thought is this... Can I create a filter that does a LEFT or REPLACE... (I forget the syntax) and stip the single quotes off the message prior to sending? Thoughts Anyone? I haven't done anything like this in awhile and I'm a tad gun shy when it comes to modifying anything related to SYS:Notifications. Thanks in Advance, Jase _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need Help Stripping Single Quotes out of a Pager Notification
If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ' thus closing the truncated subset... Hope this may help you? Chas From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Tuesday, May 22, 2012 1:47 PM To: arslist@ARSLIST.ORG Subject: Need Help Stripping Single Quotes out of a Pager Notification ** Hello All, 7.6.04 We have found an issue where workflow is truncating message and pager notifications are not being sent. We have been having issues with the paging system getting messages sent to our paging script properly. The pager message templates are sticking single quotes around things and then workflow is truncating the message to 128 chars, but it truncates the trailing single quote. So, the linux send page shell script that we use does not get invoked because linux sees an unbalanced set of quotes and just waits for input, thus longer pages are never sent out. I see the filter NTE:NPC:Translate_243_PagerMsgAlpha doing a set fields on 'Pager Message Alpha' as LEFT($z1D Translation Text$, 128). My thought is this... Can I create a filter that does a LEFT or REPLACE... (I forget the syntax) and stip the single quotes off the message prior to sending? Thoughts Anyone? I haven't done anything like this in awhile and I'm a tad gun shy when it comes to modifying anything related to SYS:Notifications. Thanks in Advance, Jase _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need Help Stripping Single Quotes out of a Pager Notification
If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ‘ thus closing the truncated subset… Hope this may help you? Chas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Lead AR System Product Manager - India (Pune)
I have lived in Bombay (now Mumbai to many) most of my youth, and yes it does tend to get very hot there. But its an almost tolerable hot, where you can still do things outdoors. Its never too hot that you just can’t be outdoors unless you are the type that cannot handle more than 86 F (which is more or less 30 C).. I recall my days in the youth where I used to play cricket, football (soccer here) or field hockey even in the hottest known days of summer.. The hottest days used to get up to 95 F (about 35 C) that lasted about a couple of weeks before the Monsoons kicks in.. Thankfully just when the summer peaks in the fag end of May, beginning of June, that’s when the Monsoon season kicks in, drastically bringing down the temperatures.. If it wasn’t for the summer, then it would be a country where you would easily have 100+ F but it never ever gets that hot there. Also Pune has a lot of ‘hill stations’ surrounding it, which you can go for a weekend getaway. These being on higher altitudes tend to be a lot more cooler than the city itself. Lonavala which is close to Pune is absolutely gorgeous.. I had been there a few times, once on a high school retreat for the catholic students, and on most other occasions on college hikes where we climbed short mountains – I enjoyed all my trips there.. And then theres Goa for those who want to go on a longer weekend.. Goa is slightly further down south but has got the best beaches I have ever been to as compared to any other beaches in the world.. All the beach landscape there is natural with little or none artificial touch added.. That’s the place I am a native of.. It has a huge Portuguese influence so there is lots to see in terms of history other than beaches.. If you are a Catholic, you may even want to visit the St. Francis Xavier’s church in Goa wherein lies the remains of the saint.. The body is not embalmed and is considered to have miraculously not decomposed.. I recall visiting this church when I was about 8 and they held a public exposition where they lowered the body for public viewing from the golden casket in which it lays high on an alter... Dolphins are often spotted on some of the beaches near Miramar, Goa.. Joe From: richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 8:07 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** That’s about 100 F……thought it got a lot hotter than that…hmmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, May 23, 2012 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, May 22, 2012 8:57 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.com wrote: ** Hi All, If you’ve always dreamed about being able to influence the future of AR System, here’s your chance. I’m looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I’m open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us If that link doesn’t work for some reason, you can go to the main career page and Search for a job now . Select “IND Pune” as the location and “Marketing” as the area. Thanks, -- David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc.
Re: Need Help Stripping Single Quotes out of a Pager Notification
Chas, FYI. The list has gotten all three of your messges. Dave On May 23, 2012, at 10:10 AM, Chas Roberts crobe...@rivcoit.org wrote: If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ‘ thus closing the truncated subset… Hope this may help you? Chas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Mid Tier Start / Stop Services
Hi, It has been a long time, and I forgot how to start/stop the Mid Tier services. Do I start / stop the services in the configuration tool ? or by selecting the Apache Tomcat service and stopping it? I looked in the Mid Tier guide and it was showing me how to manually stop the Servlet for HPUX. I must be overlooking something. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier Start / Stop Services
The Tomcat service Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, May 23, 2012 10:30 AM To: arslist@ARSLIST.ORG Subject: Mid Tier Start / Stop Services ** Hi, It has been a long time, and I forgot how to start/stop the Mid Tier services. Do I start / stop the services in the configuration tool ? or by selecting the Apache Tomcat service and stopping it? I looked in the Mid Tier guide and it was showing me how to manually stop the Servlet for HPUX. I must be overlooking something. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.comhttp://www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need Help Stripping Single Quotes out of a Pager Notification
Jase, Have you tried putting the whole command in a Display Only field, and then use the set field process action to run it? That way if the process returns a error code, you would even be able to track success or failure of the process action.. Joe From: Jase Brandon Sent: Tuesday, May 22, 2012 4:46 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Need Help Stripping Single Quotes out of a Pager Notification ** Hello All, 7.6.04 We have found an issue where workflow is truncating message and pager notifications are not being sent. We have been having issues with the paging system getting messages sent to our paging script properly. The pager message templates are sticking single quotes around things and then workflow is truncating the message to 128 chars, but it truncates the trailing single quote. So, the linux send page shell script that we use does not get invoked because linux sees an unbalanced set of quotes and just waits for input, thus longer pages are never sent out. I see the filter NTE:NPC:Translate_243_PagerMsgAlpha doing a set fields on 'Pager Message Alpha' as LEFT($z1D Translation Text$, 128). My thought is this... Can I create a filter that does a LEFT or REPLACE... (I forget the syntax) and stip the single quotes off the message prior to sending? Thoughts Anyone? I haven't done anything like this in awhile and I'm a tad gun shy when it comes to modifying anything related to SYS:Notifications. Thanks in Advance, Jase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Web-API Certification Error
I am trying to register an external API that resides in a secured server. However the cert is a self-signed cert so I receive an error on the registration attempt. Is there a setting in the Remedy Web Service Registry where I can tell it to ignore certification errors or another work around? The application that I am attempting to reach out to is running on a CentOS system and I have no idea how to get log on as root just to get to the Apache settings. Tommy Morris CMDB Certified Specialist Director of IT Service Management [cid:image001.png@01CD38CB.4F7A63F0]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: Configuring Mid-tier for a server group
With our set up, we can do that in a slightly round-about way. We’ve got 2 mid-tier servers and 2 AR servers. They both behind a load balancer. midtier.foo.bar (lb) midtier1.foo.bar midtier2.foo.bar ars.foo.bar (lb) ars1.foo.bar (first server in group) ars2.foo.bar (second server in group) We have the load balancer for ars.foo.bar configured so that traffic from midter1 prefers to go to ars1, and traffic from midtier2 prefers to go to ars2. I can get to whichever backend server I want by hitting the appropriate midtier server directly. When I don’t care which backend server I get (most of the time), I go to the midtier.foo.bar alias and let the load balancer decide. Note that the ars.foo.bar load balancer is configured to fail over to the active server in the case that one of the backend servers is down. So, it prefers a specific server based on the mid-tier server it’s coming from when everything is operating normally, but will failover as appropriate when necessary. Does that make sense? Probably not what you’re looking for, but it’s an option. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Wednesday, May 23, 2012 2:22 AM To: arslist@ARSLIST.ORG Subject: Configuring Mid-tier for a server group ** Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.eshttp://a1.contoso.es a2.contoso.eshttp://a2.contoso.es balanced both under address ars.contoso.eshttp://ars.contoso.es I have mid-tier configured only with server ars.contoso.eshttp://ars.contoso.es. But sometimes I want to access to one specific server, for instance when setting ARS Server settings. I currently do it using the user tool. But I want to allow to select it through mid-tier. If I allow the three addresses as valid ARS servers at the mid-tier, I see the entry points lists at Home Page triplicated. What I want is to always work with ars.contoso.eshttp://ars.contoso.es, but if user changes the URL, specifying the name of a real server, then connect directly to this server. Is this possible? How can you do it with versions 7.6.04 and beyond if no user tool is provided? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CD38C7.B13C5160]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CD38C7.B13C5160] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CD38C7.B13C5160] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CD38C7.B13C5160] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpginline: image002.jpginline: image003.jpginline: image004.jpg
ITSM 7.6.04 - Generic Categorization
I need to wholesale replace a large part of my Resolution Categorization. I have tried several times to get the Data Management Tool to do my work for me. I've followed all the step and it never works. This package is so bloated. It needs some Midol! I have tried loading my data directly into the forms that are noted in the spreadsheets and my data is not showing. 01 CFG-GenericCatalog 02 CFG-GenericProdServiceAssoc 03 CFG-GenericCompanyModuleAssoc Has anyone come up with a quick and easy way to get this accomplished? Our consultants used Effective Tech, but we are not in a position to purchase it at this time. Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Using ITSM Support Groups with AR System Roles
My organization has been running Remedy AR Server for a very long time solely using custom in-house built forms and applications. We're transitioning to ITSM for our main ticketing forms and keeping some of our self-built custom forms. I set up a 7.6.04 SP 2 ITSM server and have migrated our custom applications over (these were mostly built in a AR System 7.1 environment), and I'm having trouble using the ITSM Support Groups to grant rights to our custom apps. In the ITSM People form, if I make a user a member of a Support Group, then if I open that same user's entry in the AR System User form, I see that they have a number listed in their Group List field. If I then go to the AR System Group form and search for a group with a Group Name matching that number, I come across an entry where the Long Group Name field states that it is for the Support Group I just made the user a member of. Then I go to the AR System Roles form, and I see that the Test and Production drop down menus that list AR System groups also contain all of these Group form group name numbers that related to all of our ITSM Support Groups. The problem is that if I select one of these number groups, none of the users in the corresponding ITSM Support Groups are picking up the rights that that role is supposed to grant to them. I double checked that the AR System Application that the role pertains to is in either a Testing or Production state. I dont' understand how to use these numbered groups to allow us to grant Role permissions to ITSM Support Group members. Does anybody have any thoughts on this? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Lead AR System Product Manager - India (Pune)
The hill stations are nice to get away from the city. I visited Mahabaleshwar at the beginning of the monsoon season, when the rains were starting in Mumbai, and the waterfalls are something to behold. On Wed, May 23, 2012 at 9:11 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** I have lived in Bombay (now Mumbai to many) most of my youth, and yes it does tend to get very hot there. But its an almost tolerable hot, where you can still do things outdoors. Its never too hot that you just can’t be outdoors unless you are the type that cannot handle more than 86 F (which is more or less 30 C).. I recall my days in the youth where I used to play cricket, football (soccer here) or field hockey even in the hottest known days of summer.. The hottest days used to get up to 95 F (about 35 C) that lasted about a couple of weeks before the Monsoons kicks in.. Thankfully just when the summer peaks in the fag end of May, beginning of June, that’s when the Monsoon season kicks in, drastically bringing down the temperatures.. If it wasn’t for the summer, then it would be a country where you would easily have 100+ F but it never ever gets that hot there. Also Pune has a lot of ‘hill stations’ surrounding it, which you can go for a weekend getaway. These being on higher altitudes tend to be a lot more cooler than the city itself. Lonavala which is close to Pune is absolutely gorgeous.. I had been there a few times, once on a high school retreat for the catholic students, and on most other occasions on college hikes where we climbed short mountains – I enjoyed all my trips there.. And then theres Goa for those who want to go on a longer weekend.. Goa is slightly further down south but has got the best beaches I have ever been to as compared to any other beaches in the world.. All the beach landscape there is natural with little or none artificial touch added.. That’s the place I am a native of.. It has a huge Portuguese influence so there is lots to see in terms of history other than beaches.. If you are a Catholic, you may even want to visit the St. Francis Xavier’s church in Goa wherein lies the remains of the saint.. The body is not embalmed and is considered to have miraculously not decomposed.. I recall visiting this church when I was about 8 and they held a public exposition where they lowered the body for public viewing from the golden casket in which it lays high on an alter... Dolphins are often spotted on some of the beaches near Miramar, Goa.. Joe *From:* richard@bwc.state.oh.us richard@bwc.state.oh.us *Sent:* Wednesday, May 23, 2012 8:07 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune) ** That’s about 100 F……thought it got a lot hotter than that…hmmm…. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Wednesday, May 23, 2012 7:58 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune) ** ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Tuesday, May 22, 2012 8:57 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had the pleasure of getting to know. If you do go to Pune, try to Misal pav at a place downtown, I think on or near Lakshmi street; if Google is any help, I think the place I went Bedekar Misal. http://www.whatmakeslifetick.com/2010/04/bedekar-tea-stall-legendary-food-places.html Axton Grams On Tue, May 22, 2012 at 2:34 PM, Easter, David david_eas...@bmc.com wrote: ** Hi All, If you’ve always dreamed about being able to influence the future of AR System, here’s your chance. I’m looking for a technical Product Manager to help drive development of AR System in Pune, India. While I prefer a candidate with strong product manager experience, I’m open to considering someone with extensive (and current) AR System knowledge and business/customer oriented thinking. You can find the official posting at: http://careers.peopleclick.com/careerscp/client_bmc/external/jobDetails.do?functionName=getJobDetailjobPostId=30694localeCode=en-us If that link doesn’t work for some reason, you can go to the main career page and
Re: Lead AR System Product Manager - India (Pune)
You’re bringing back old memories.. Lonavala and Mahabaleshwar are not too far away from each other and you’re right.. The waterfalls there are awesome.. Monsoons are actually the best times to visit these places if you are going just to take in the scenery. These places look so good in the rains.. When in college we used to hike during the Monsoons as the rains would keep us going longer distances and climb higher hills without really tiring out that much.. I remember one of the highest peaks I had climbed there was at a place called Karjat – again outside Bombay. I did that again during the beginning of monsoons.. And when on top at one point it got clear and we could actually see the bottom from the peak, and saw trains that ran down that looked like little pieces of string... we were about 4600 ft high according to a G-Shock watch that had a altimeter that a friend of mine owned.. Joe From: Axton Sent: Wednesday, May 23, 2012 12:46 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Lead AR System Product Manager - India (Pune) ** The hill stations are nice to get away from the city. I visited Mahabaleshwar at the beginning of the monsoon season, when the rains were starting in Mumbai, and the waterfalls are something to behold. On Wed, May 23, 2012 at 9:11 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** I have lived in Bombay (now Mumbai to many) most of my youth, and yes it does tend to get very hot there. But its an almost tolerable hot, where you can still do things outdoors. Its never too hot that you just can’t be outdoors unless you are the type that cannot handle more than 86 F (which is more or less 30 C).. I recall my days in the youth where I used to play cricket, football (soccer here) or field hockey even in the hottest known days of summer.. The hottest days used to get up to 95 F (about 35 C) that lasted about a couple of weeks before the Monsoons kicks in.. Thankfully just when the summer peaks in the fag end of May, beginning of June, that’s when the Monsoon season kicks in, drastically bringing down the temperatures.. If it wasn’t for the summer, then it would be a country where you would easily have 100+ F but it never ever gets that hot there. Also Pune has a lot of ‘hill stations’ surrounding it, which you can go for a weekend getaway. These being on higher altitudes tend to be a lot more cooler than the city itself. Lonavala which is close to Pune is absolutely gorgeous.. I had been there a few times, once on a high school retreat for the catholic students, and on most other occasions on college hikes where we climbed short mountains – I enjoyed all my trips there.. And then theres Goa for those who want to go on a longer weekend.. Goa is slightly further down south but has got the best beaches I have ever been to as compared to any other beaches in the world.. All the beach landscape there is natural with little or none artificial touch added.. That’s the place I am a native of.. It has a huge Portuguese influence so there is lots to see in terms of history other than beaches.. If you are a Catholic, you may even want to visit the St. Francis Xavier’s church in Goa wherein lies the remains of the saint.. The body is not embalmed and is considered to have miraculously not decomposed.. I recall visiting this church when I was about 8 and they held a public exposition where they lowered the body for public viewing from the golden casket in which it lays high on an alter... Dolphins are often spotted on some of the beaches near Miramar, Goa.. Joe From: richard@bwc.state.oh.us Sent: Wednesday, May 23, 2012 8:07 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** That’s about 100 F……thought it got a lot hotter than that…hmmm…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Wednesday, May 23, 2012 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, May 22, 2012 8:57 PM To: arslist@ARSLIST.ORG Subject: Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The people, en masse, in India, are some of the most pleasant people I've ever had
Re: Configuring Mid-tier for a server group
It's a good point.Really solves the problem of configuring both servers from mid-tiers. But if midtier 2 starts having problems I don't know if the problem comes form midtier 2 or ARS 2. Any other idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 5:37 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** With our set up, we can do that in a slightly round-about way. We’ve got 2 mid-tier servers and 2 AR servers. They both behind a load balancer.*** * ** ** midtier.foo.bar (lb) midtier1.foo.bar midtier2.foo.bar ** ** ars.foo.bar (lb) ars1.foo.bar (first server in group) ars2.foo.bar (second server in group) ** ** We have the load balancer for ars.foo.bar configured so that traffic from midter1 prefers to go to ars1, and traffic from midtier2 prefers to go to ars2. I can get to whichever backend server I want by hitting the appropriate midtier server directly. When I don’t care which backend server I get (most of the time), I go to the midtier.foo.bar alias and let the load balancer decide. Note that the ars.foo.bar load balancer is configured to fail over to the active server in the case that one of the backend servers is down. So, it prefers a specific server based on the mid-tier server it’s coming from when everything is operating normally, but will failover as appropriate when necessary. ** ** Does that make sense? Probably not what you’re looking for, but it’s an option. ** ** Lyle ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Wednesday, May 23, 2012 2:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Configuring Mid-tier for a server group ** ** ** Hi listers, ** ** I'm with ARS and midtier 7.5. ** ** I have two ARS servers named: ** ** a1.contoso.es a2.contoso.es ** ** balanced both under address ars.contoso.es ** ** I have mid-tier configured only with server ars.contoso.es. ** ** But sometimes I want to access to one specific server, for instance when setting ARS Server settings. I currently do it using the user tool. But I want to allow to select it through mid-tier. ** ** If I allow the three addresses as valid ARS servers at the mid-tier, I see the entry points lists at Home Page triplicated. ** ** What I want is to always work with ars.contoso.es, but if user changes the URL, specifying the name of a real server, then connect directly to this server. ** ** Is this possible? How can you do it with versions 7.6.04 and beyond if no user tool is provided? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG12 www.wwrug.com ARSlist: Where
Re: Using ITSM Support Groups with AR System Roles
Hi - This is my take on it. With ITSM, the AR User form and AR Group form are not generally needed. They don't have enough information. The People form on ITSM (Administrator Console Application Administration Console People-View) is the one that has people associated with the Support Group Names and the Functional Roles which are based on the Support Group. It isn't necessary very often to have to look at the actual number of the support group. Just the name. I also think it is confusing that you have to do 'Permissions' that say Knowledge Admin etc, and then do 'Support Groups' and also worry about the 'Functional support Groups. It is a lot to grapple with all at once. Best wishes! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Lyndle Johnson Sent: Wednesday, May 23, 2012 12:46 PM To: arslist@ARSLIST.ORG Subject: Using ITSM Support Groups with AR System Roles My organization has been running Remedy AR Server for a very long time solely using custom in-house built forms and applications. We're transitioning to ITSM for our main ticketing forms and keeping some of our self-built custom forms. I set up a 7.6.04 SP 2 ITSM server and have migrated our custom applications over (these were mostly built in a AR System 7.1 environment), and I'm having trouble using the ITSM Support Groups to grant rights to our custom apps. In the ITSM People form, if I make a user a member of a Support Group, then if I open that same user's entry in the AR System User form, I see that they have a number listed in their Group List field. If I then go to the AR System Group form and search for a group with a Group Name matching that number, I come across an entry where the Long Group Name field states that it is for the Support Group I just made the user a member of. Then I go to the AR System Roles form, and I see that the Test and Production drop down menus that list AR System groups also contain all of these Group form group name numbers that related to all of our ITSM Support Groups. The problem is that if I select one of these number groups, none of the users in the corresponding ITSM Support Groups are picking up the rights that that role is supposed to grant to them. I double checked that the AR System Application that the role pertains to is in either a Testing or Production state. I dont' understand how to use these numbered groups to allow us to grant Role permissions to ITSM Support Group members. Does anybody have any thoughts on this? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuring Mid-tier for a server group
** Jose,You can restrict the entry points on the application list field by using a reserved field called AppSubset - field id 1576. This field can control and display a subset of servers and applications that are displayed on your home page. It is documented in the form and application object guide pg 314. Hope this helps.Regards,Saby From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Wednesday, May 23, 2012 2:22 AM To: arslist@ARSLIST.ORG Subject: Configuring Mid-tier for a server group ** Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.es a2.contoso.es balanced both under address ars.contoso.es I have mid-tier configured only with server ars.contoso.es. But sometimes I want to access to one specific server, for instance when setting ARS Server settings. I currently do it using the user tool. But I want to allow to select it through mid-tier. If I allow the three addresses as valid ARS servers at the mid-tier, I see the entry points lists at Home Page triplicated. What I want is to always work with ars.contoso.es, but if user changes the URL, specifying the name of a real server, then connect directly to this server. Is this possible? How can you do it with versions 7.6.04 and beyond if no user tool is provided? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.:971750324 Fax:971750794 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. PPor favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: ITSM 7.6.04 - Generic Categorization
ARUtilities is not expensive at all! I have used their SQL and it is very helpful. Or, depending on which database (Oracle, DB2, MS Sql Server...) the product is on, perhaps you could use your Db tool. For example for Oracle, use the SQL Developer. There is also a quick way to update fields via the BMC Remedy Client tool, and the Work View of your Form. You would have to test out which fields are the ones that truly need to be updated... to get the result you want. Best wishes! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 23, 2012 12:16 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 - Generic Categorization I need to wholesale replace a large part of my Resolution Categorization. I have tried several times to get the Data Management Tool to do my work for me. I've followed all the step and it never works. This package is so bloated. It needs some Midol! I have tried loading my data directly into the forms that are noted in the spreadsheets and my data is not showing. 01 CFG-GenericCatalog 02 CFG-GenericProdServiceAssoc 03 CFG-GenericCompanyModuleAssoc Has anyone come up with a quick and easy way to get this accomplished? Our consultants used Effective Tech, but we are not in a position to purchase it at this time. Claire __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: Using ITSM Workflow to Manage Custom Apps (was Using ITSM Support Groups with AR System Roles)
Mark mentions adding existing custom applications to new ITSM environment. We will be in the same situation as we continue to replace our older system in phases. Some of our apps do not have an ITSM equivalent and will still be needed. There was some discussion earlier in May around People Permission Group records and syncing to the Group List on User records. I am thinking I would like to tap into this for our custom apps. We have always had a bit of challenge managing our custom app/form's specific permissions. Part of it is maintenance because we can't give it to other teams to manage because some groups are a bit cryptic and also our Service Desk has no visibility into the permissions a user has. I think it would be great to use the People record as a central place to update Permission Groups as well as Support Group memberships for our custom applications. Has anybody added their custom/3rd part apps to the ITSM permission/group management model? Jason On Wed, May 23, 2012 at 9:45 AM, Mark Lyndle Johnson johnso...@missouri.edu wrote: My organization has been running Remedy AR Server for a very long time solely using custom in-house built forms and applications. We're transitioning to ITSM for our main ticketing forms and keeping some of our self-built custom forms. I set up a 7.6.04 SP 2 ITSM server and have migrated our custom applications over (these were mostly built in a AR System 7.1 environment), and I'm having trouble using the ITSM Support Groups to grant rights to our custom apps. In the ITSM People form, if I make a user a member of a Support Group, then if I open that same user's entry in the AR System User form, I see that they have a number listed in their Group List field. If I then go to the AR System Group form and search for a group with a Group Name matching that number, I come across an entry where the Long Group Name field states that it is for the Support Group I just made the user a member of. Then I go to the AR System Roles form, and I see that the Test and Production drop down menus that list AR System groups also contain all of these Group form group name numbers that related to all of our ITSM Support Groups. The problem is that if I select one of these number groups, none of the users in the corresponding ITSM Support Groups are picking up the rights that that role is supposed to grant to them. I double checked that the AR System Application that the role pertains to is in either a Testing or Production state. I dont' understand how to use these numbered groups to allow us to grant Role permissions to ITSM Support Group members. Does anybody have any thoughts on this? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuring Mid-tier for a server group
Great! This solution is even better as expected! Thanks a lot. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 7:34 PM, Sabyson Fernandes sebyr...@yahoo.comwrote: ** Jose, You can restrict the entry points on the application list field by using a reserved field called AppSubset - field id 1576. This field can control and display a subset of servers and applications that are displayed on your home page. It is documented in the form and application object guide pg 314. Hope this helps. Regards, Saby *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Wednesday, May 23, 2012 2:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Configuring Mid-tier for a server group ** Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.es a2.contoso.es balanced both under address ars.contoso.es I have mid-tier configured only with server ars.contoso.es. But sometimes I want to access to one specific server, for instance when setting ARS Server settings. I currently do it using the user tool. But I want to allow to select it through mid-tier. If I allow the three addresses as valid ARS servers at the mid-tier, I see the entry points lists at Home Page triplicated. What I want is to always work with ars.contoso.es, but if user changes the URL, specifying the name of a real server, then connect directly to this server. Is this possible? How can you do it with versions 7.6.04 and beyond if no user tool is provided? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#%21/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage003.jpgimage002.jpgimage001.jpg
Re: ITSM 7.6.04 - Generic Categorization
I have ARUtilities!! I can't live without it, I didn't know I could use it for that! I will give it a try! Believe me, I am using the User tool! I will shed a lot of tears when it goes away! Thank you! Claire -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nancy Tietz Sent: Wednesday, May 23, 2012 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 - Generic Categorization ARUtilities is not expensive at all! I have used their SQL and it is very helpful. Or, depending on which database (Oracle, DB2, MS Sql Server...) the product is on, perhaps you could use your Db tool. For example for Oracle, use the SQL Developer. There is also a quick way to update fields via the BMC Remedy Client tool, and the Work View of your Form. You would have to test out which fields are the ones that truly need to be updated... to get the result you want. Best wishes! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 23, 2012 12:16 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 - Generic Categorization I need to wholesale replace a large part of my Resolution Categorization. I have tried several times to get the Data Management Tool to do my work for me. I've followed all the step and it never works. This package is so bloated. It needs some Midol! I have tried loading my data directly into the forms that are noted in the spreadsheets and my data is not showing. 01 CFG-GenericCatalog 02 CFG-GenericProdServiceAssoc 03 CFG-GenericCompanyModuleAssoc Has anyone come up with a quick and easy way to get this accomplished? Our consultants used Effective Tech, but we are not in a position to purchase it at this time. Claire __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need Help Stripping Single Quotes out of a Pager Notification
Dave, Sorry for the listserver issues. Chas -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23, 2012 7:13 AM To: arslist@ARSLIST.ORG Subject: Re: Need Help Stripping Single Quotes out of a Pager Notification Chas, FYI. The list has gotten all three of your messges. Dave On May 23, 2012, at 10:10 AM, Chas Roberts crobe...@rivcoit.org wrote: If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ‘ thus closing the truncated subset… Hope this may help you? Chas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need Help Stripping Single Quotes out of a Pager Notification
Not a problem and I apologize for the short reply. It didn't come actoss the way I intended. I figured you were not seeing the posts. I just wanted to make sure you knew they were coming through. Dave On May 23, 2012, at 2:13 PM, Roberts, Chas crobe...@rivcoit.org wrote: Dave, Sorry for the listserver issues. Chas -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, May 23, 2012 7:13 AM To: arslist@ARSLIST.ORG Subject: Re: Need Help Stripping Single Quotes out of a Pager Notification Chas, FYI. The list has gotten all three of your messges. Dave On May 23, 2012, at 10:10 AM, Chas Roberts crobe...@rivcoit.org wrote: If the message is short (=128) leave it alone and it works, right? If the message is too long and will be truncated, truncate to 127 and add a single ‘ thus closing the truncated subset… Hope this may help you? Chas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy to IBM Cast Iron
Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, then have Cast Iron read the mail and do the rest. However that approach is not being accepted. Has anyone been in a similar situation and come up with a solution? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy to IBM Cast Iron
Can you make a web service call to Cast Iron? If so, just create a Filter with a SET Fields Action to a WebService. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 1:50 PM To: arslist@ARSLIST.ORG Subject: Remedy to IBM Cast Iron ** Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, then have Cast Iron read the mail and do the rest. However that approach is not being accepted. Has anyone been in a similar situation and come up with a solution? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy to IBM Cast Iron
Hi Andrew, I tried our suggestion and I am getting the following error. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.ConnectException: Connection refused Any idea what this error is about? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, May 23, 2012 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy to IBM Cast Iron ** Can you make a web service call to Cast Iron? If so, just create a Filter with a SET Fields Action to a WebService. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 1:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy to IBM Cast Iron ** Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, then have Cast Iron read the mail and do the rest. However that approach is not being accepted. Has anyone been in a similar situation and come up with a solution? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need Help Stripping Single Quotes out of a Pager Notification
Hello Gents, My apologies for the slow response to your replies. They are all much appreciated. Turns out... all I needed to do was use the LEFT(REPLACE function Misi sent me... I couldn't remember the syntax. Issue Resolved. Thanks to All! :-) Jase On Wed, May 23, 2012 at 10:40 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Jase, Have you tried putting the whole command in a Display Only field, and then use the set field process action to run it? That way if the process returns a error code, you would even be able to track success or failure of the process action.. Joe *From:* Jase Brandon jasebran...@gmail.com *Sent:* Tuesday, May 22, 2012 4:46 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Need Help Stripping Single Quotes out of a Pager Notification ** Hello All, 7.6.04 We have found an issue where workflow is truncating message and pager notifications are not being sent. We have been having issues with the paging system getting messages sent to our paging script properly. The pager message templates are sticking single quotes around things and then workflow is truncating the message to 128 chars, but it truncates the trailing single quote. So, the linux send page shell script that we use does not get invoked because linux sees an unbalanced set of quotes and just waits for input, thus longer pages are never sent out. I see the filter NTE:NPC:Translate_243_PagerMsgAlpha doing a set fields on 'Pager Message Alpha' as LEFT($z1D Translation Text$, 128). My thought is this... Can I create a filter that does a LEFT or REPLACE... (I forget the syntax) and stip the single quotes off the message prior to sending? Thoughts Anyone? I haven't done anything like this in awhile and I'm a tad gun shy when it comes to modifying anything related to SYS:Notifications. Thanks in Advance, Jase _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy to IBM Cast Iron
Mark, As it states the connection was refused, usually because the ARS Server cannot communicate with the specified WSDL. Which could be for many reasons: -server not up -target web service not up -target port not open -firewall block -incorrect authentication, if not anonymous Can you pull up the WSDL in a browser and display with no problem? Try using SoapUI to verify target web service is functioning as designed external to Remedy first. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy to IBM Cast Iron ** Hi Andrew, I tried our suggestion and I am getting the following error. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.ConnectException: Connection refused Any idea what this error is about? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, May 23, 2012 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy to IBM Cast Iron ** Can you make a web service call to Cast Iron? If so, just create a Filter with a SET Fields Action to a WebService. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, May 23, 2012 1:50 PM To: arslist@ARSLIST.ORG Subject: Remedy to IBM Cast Iron ** Hi All, What I need to do: When a record in Remedy is updated I need to send the update to Cast Iron. Cast Iron then populates the information into an XML document and then sends it to a distant (non-Remedy_ server). One approach would be to use a Notify Filter to send an email to a mailbox, then have Cast Iron read the mail and do the rest. However that approach is not being accepted. Has anyone been in a similar situation and come up with a solution? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Differences of configuration between development and production servers
I like to have Object Modification Log enabled on production as well. It helps to research unauthorized changes. I also keep the Save Definition Files turned on in production in case we need to backout that unauthorized changes. I usually create a group for client side logging for all environments. Then I just put people in that group as needed. Jason On Wed, May 23, 2012 at 3:48 AM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** Hi listers, I'm preparing a post for my blog (theremedyforit.com) about the differences between a development server and a production servers in terms of configuration. I'm talking about something like: On DEV: - Allow unqualified searches - Development Cache Mode - Record Object Relationships - Client-side logging group to a wide-spread group - Object Modification log enabled - Save definition files - Same password for all admin accounts (Demo, AppAdmin, Mid-tier password, etc.) On PROD: - Buffer logging lines Do you have any recommendation about it? Thanks! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier Start / Stop Services
You stop the Apache Tomcat Service. P On May 23, 2012, at 10:29 AM, Koyb P. Liabt tekkyto...@aol.com wrote: ** Hi, It has been a long time, and I forgot how to start/stop the Mid Tier services. Do I start / stop the services in the configuration tool ? or by selecting the Apache Tomcat service and stopping it? I looked in the Mid Tier guide and it was showing me how to manually stop the Servlet for HPUX. I must be overlooking something. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Lead AR System Product Manager - India (Pune)
Just visited mahableshwar a couple of week back with ma wife and kid, since it high season you find this place a bit costly, not that costly to burn your pocket. Climate was pleasant somewhat around 20-25 at noon and 10-15 in night which as compared to the city which is around 35-38 during high noon, and since the mansoon is fast approaching it even hotter because of humidity and you can even see some dark clouds hovering your head in the morning.\ I like the mansoon as lot as the place i stay( 60 KM from Mumbai) is very close to nature (just like coutry side) and me along with my freind often go for drive to the river side where we can have blast along with a couple pegs and a fresh catch from the river. Even pune is hot in summer, coldder in winter(temp is much less than mumbai, goes upto 6 degrees) Best thing i can say about pune is the eatery, awesome food and even cheaper and the bad thing is the autodriver's they take you for a drive if you are new to the place. It ways good to have someone with you if he is local person regards rajesh On Wed, May 23, 2012 at 10:16 PM, Axton axton.gr...@gmail.com wrote: ** The hill stations are nice to get away from the city. I visited Mahabaleshwar at the beginning of the monsoon season, when the rains were starting in Mumbai, and the waterfalls are something to behold. On Wed, May 23, 2012 at 9:11 AM, Joe Martin D'Souza jdso...@shyle.netwrote: ** I have lived in Bombay (now Mumbai to many) most of my youth, and yes it does tend to get very hot there. But its an almost tolerable hot, where you can still do things outdoors. Its never too hot that you just can’t be outdoors unless you are the type that cannot handle more than 86 F (which is more or less 30 C).. I recall my days in the youth where I used to play cricket, football (soccer here) or field hockey even in the hottest known days of summer.. The hottest days used to get up to 95 F (about 35 C) that lasted about a couple of weeks before the Monsoons kicks in.. Thankfully just when the summer peaks in the fag end of May, beginning of June, that’s when the Monsoon season kicks in, drastically bringing down the temperatures.. If it wasn’t for the summer, then it would be a country where you would easily have 100+ F but it never ever gets that hot there. Also Pune has a lot of ‘hill stations’ surrounding it, which you can go for a weekend getaway. These being on higher altitudes tend to be a lot more cooler than the city itself. Lonavala which is close to Pune is absolutely gorgeous.. I had been there a few times, once on a high school retreat for the catholic students, and on most other occasions on college hikes where we climbed short mountains – I enjoyed all my trips there.. And then theres Goa for those who want to go on a longer weekend.. Goa is slightly further down south but has got the best beaches I have ever been to as compared to any other beaches in the world.. All the beach landscape there is natural with little or none artificial touch added.. That’s the place I am a native of.. It has a huge Portuguese influence so there is lots to see in terms of history other than beaches.. If you are a Catholic, you may even want to visit the St. Francis Xavier’s church in Goa wherein lies the remains of the saint.. The body is not embalmed and is considered to have miraculously not decomposed.. I recall visiting this church when I was about 8 and they held a public exposition where they lowered the body for public viewing from the golden casket in which it lays high on an alter... Dolphins are often spotted on some of the beaches near Miramar, Goa.. Joe *From:* richard@bwc.state.oh.us richard@bwc.state.oh.us *Sent:* Wednesday, May 23, 2012 8:07 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune) ** That’s about 100 F……thought it got a lot hotter than that…hmmm…. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Wednesday, May 23, 2012 7:58 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune) ** ye,, it goes upto 38 in summer On Wed, May 23, 2012 at 5:07 PM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** Hot hot does it get there during the warm season? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Tuesday, May 22, 2012 8:57 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: JOB: Lead AR System Product Manager - India (Pune) ** I will add that Pune is a wonderful place. It's India, so there are a lot of people, but the food, the people, the culture, and so much more make it a wonderful place to go. They do have a monsoon season, which is really... wet, if anyone is looking at relocating there that has never visited. The
