Re: ITSM Assignee - Timetable

[Rajendra Kapale]

Below idea can be automated if you use assignment engine to do the
assignments based on a rule.

1) Form A which has information of all the consultant along with the shift
timing.
2) an escalation written on this form which will set the availabity of the
consutlant to not available/on vacation on the people form
3) In your assignment rule add a qualification to select only records which
has the availability not set to 'not available/on vacation'

This way only assignee which are available during a timeframe will get the
tickets assigned.


On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair wrote:

> **
> Had a same requirement for me, long back but to some other reason it did
> not kick off, but had a thought of how to do it,
> but this was going to be a manual activty for the  shift leads/manager
>
> 1) Form A which has information of all the consultant along with the shift
> timing.
> 2) an escalation written on this form which will set the availabity of the
> consutlant to not available/on vacation on the people form
> 3) once the status is set as available the consultant is visible in the
> drop down.
>
> Had another idea,
> instead of doing this in manual way, as soon as the consultant logs in the
> status value in the people form is set to available and this consutlant is
> see the drop down of the Group.
>
> one more a stupid idea
> pop up a window which say this consutlant is not working in this shift
>
> all this point might sound novice though :)
>
>
> regadrs
> rajesh
>
> On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC <
> lj.longwing@mda.mil> wrote:
>
>> No...I'm looking to say
>>
>> UserA is available Mon-Fri 8A-8P
>> UserB is available Mon-Fri 8P-8A
>>
>> And during those timeframes, have User A in the assignee listand not
>> when not during those timeframes...
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
>> Sent: Monday, July 16, 2012 4:16 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ITSM Assignee - Timetable
>>
>> Do you mean from "My profile" under "Support Groups" --> "Update Support
>> Groups and Roles" for individual groups or "Mark All Unavailable"
>>
>> Regards,
>>
>> Andrew C. Goodall
>> Software Engineer
>> Development Services
>> ago...@jcpenney.com
>> jcpenney
>> 6501 Legacy Drive
>> Plano, TX 75024
>> jcp.com
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
>> Sent: Monday, July 16, 2012 5:00 PM
>> To: arslist@arslist.org
>> Subject: ITSM Assignee - Timetable
>>
>> Oklooking for a feature that doesn't seem to exist, but seems
>> reasonable that I'm just missing it
>>
>> We have found where you can schedule a group's availability, but not able
>> to find a PERSON's availability.  Need to basically be able to say this
>> person is available to receive tickets from this time to that time on these
>> dayswhere can I find that?
>>
>>
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>> The information transmitted is intended only for the person or entity to
>> which it is addressed and may contain confidential and/or privileged
>> material.  If the reader of this message is not the intended recipient, you
>> are hereby notified that your access is unauthorized, and any review,
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>> please contact the sender and delete the material from any computer.
>>
>>
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>
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Re: Weird Normalization behaviour

[Anuj DUA]

Hi,

If by class mapping, your reference is to 'Attribute list' column in class 
configuration tab, then no such mapping is done by me.
At configuration level, I have not changed anything. Everything is default.

Just to clarify again, the entries created manually and via AIE tool are 
exactly same, with normalization status set to default. On running the 
normalization, it normalizes the entry created manually but does not normalizes 
the AIE entry.



With Regards,
Anuj Dua
199 6596

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support
Sent: Tuesday, July 17, 2012 10:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Weird Normalization behaviour

**
Hi,

Cause for this issue is the 'Normalization Status' Field. This is a selection 
field with below values.
Selection Values

ID

Other

10

Not Normalized

20

Not Applicable For Normalization

30

Normalization Failed

40

Normalized but Not Approved

50

Normalized and Approved

60

Modified After Last Normalization

70


This field is referred / updated after and before the normalization for each 
record. By default this field is not on the default view.
If value of this field is 'Not Normalized' for a record, then only this record 
is normalized. When we update or created an entry, its values is automatically 
set to 'Not Normalized'.

Please let us know if you are trying to map this field in 'Class Mapping' with 
value other than 'Not Normalized'.

The solution is either you should not map this attribute / field, or this field 
must be mapped with 'Not Normalized' value in order to normalize the record.

HTH
--
Regards,
ITSM Support

Vyom Labs Pvt. Ltd.
BSM Solutions & Services || ITIL Consulting & Training
Email: i...@vyomlabs.com  || Web Site: 
www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Anuj DUA
Sent: Friday, July 13, 2012 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Weird Normalization behaviour

**
Hello All,

I have an issue while normalizing entries in product CI.

When I create entry through AIE tool, it does not normalize
When the same entries are created manually, they get normalize.

Here, I have checked all configurations  -

1)Normalization configuration

2)NE:ProductAlias form

3)Product catalog entry

The entries created manually and via AIE are same. Kindly suggest what could be 
the reason ?

With Regards,
Anuj Dua
199 6596

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fts pluginsvr_config.xml question...

[Rick Phillips]

Hi,

In the fts pluginsvr_config.xml file, what is the  section 
for?


One of the things I'm trying to nail down is the server group 
implementation for fts.  The doc that I have (from BMC) states that all 
fts plugins should reside on the primary server, but the collection 
directories should stay on each server group member.  So we:


Comment out the secondary member's fts plugin server's line from the 
armonitor
In each secondary member's ar.cfg, we point to the respective fts plugin 
on the primary server
Update the primary server's armonitor to include a line to start each 
secondary server's fts plugin server
When the indexing begins, each fts plugin server writes to the 
collection dir on the corresponding member's collection dir (or so BMC 
has advised me).


Where is the parameter that tells each fts plugin server to write to the 
respective member's collection dir?  The only thing that looks possible 
is the  section of the fts pluginsvr_config.xml.
Also, does anyone know if, during the indexing process, the collection 
dirs are written to concurrently?  My indexing process has been running 
for a day, ft_pending is at 13, and primary collection dir is being 
written to, and growing 21 GB, but nada on any collection dirs on 
secondary member's collection dirs.


Thanks,

Rick

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help reseting application password for Flashboards 7604

[Goodall, Andrew C]

 

I keep getting the below error no matter the syntax variation I try:

 

D:\program files\BMC Software\ARSystem\flashboards>java -classpath
.:arutil7604_

build002.jar;flashd7604_build002.jar;-DflashInstallPath="D:\program
files\BMC So

ftware\ARSystem\flashboards" FBDriver

Exception in thread "main" java.lang.NoClassDefFoundError: FBDriver

Caused by: java.lang.ClassNotFoundException: FBDriver

at java.net.URLClassLoader$1.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.net.URLClassLoader.findClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

Could not find the main class: FBDriver.  Program will exit.

 

 

This is on a windows box (windows 2008 x64)

 

The flashboard guide 7.6.04 page 84/92 says:

 

java -classpath arutil7603_build001.jar;flashd7603_build001.jar;

-DflashInstallPath=FlashboardsInstallationDirectory FBDriver

 

 

It doesn't say change DflashInstallPath=FlashboardsInstallationDirectory
- and whether this is a variable or not - I'm assuming they want me to
update to actual path name

 

 

I tried:

java -classpath
arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=Flash
boardsInstallationDirectory FBDriver

 

 

I tried:

java -classpath
arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath="D:\p
rogram files\BMC Software\ARSystem\flashboards" FBDriver

 

 

I tried adding .:  - see
https://kb.bmc.com/infocenter/index?page=content&id=KA334313&actp=search
&viewlocale=en_US&searchid=1342572704320

 

 

java -classpath
.:arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=Fla
shboardsInstallationDirectory FBDriver

 

java -classpath
.:arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath="D:
\program files\BMC Software\ARSystem\flashboards" FBDriver

 

 

No luck??? I'm probably missing something obvious, but it's been a
long day and I can't spot it.

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

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Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?

[D Dussie]

SRDF = Symmetrix Remote Data Facility
DR = Disaster Recovery

Instead of database replication with Oracle Data Guard, which we currently use 
, is anyone using SRDF method?

If yes, what issues (if any), did you encounter??


Dee

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Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?

[Stroud, Natalie K]

Sorry, I did not intend to be harsh, and I apologize if I came off that way.  
It can be difficult to avoid sounding harsh in writing since none of us out 
there can hear each other's vocal inflections or tone of voice.  I was trying 
to throw in a bit of humor - which has never been my strongest suit.  :\  You 
can't begin to appreciate what I had to go through in my life to get to the 
point of even being  willing to *try* to inject some humor despite that being 
one of my weak areas.  But that's okay, because that's not what this list is 
for.

I was simply trying to make the point that acronyms can mean different things 
to different people and a question full of them won't get much of a response 
unless the person asking makes it clear what he/she means.  Better?

Natalie

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, July 17, 2012 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?

**
Geez that was a tad harsh.

Sent from my iPhone

On Jul 17, 2012, at 7:09 PM, "Stroud, Natalie K" 
mailto:nkst...@sandia.gov>> wrote:
**
DEE:

If you want an answer to your question, please don't throw out a bunch of 
random acronyms without spelling out what you mean a bit more clearly.  I can 
guarantee you that I, and most of us on this list, failed Mind-Reading 1o1,  
and rather miserably at that.  While the majority of us have some kind of 
technical background, we don't all live under the same rock or use the same 
technical terminology for the same concepts.

Are you asking us about data recovery?  Data replication?  Something else 
altogether?

Natalie Stroud
Remedy/ITSM Tester
SAIC for Sandia National Laboratories
Albuquerque, NM USA
(505)844-7983
nkst...@sandia.gov


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of DEE
Sent: Tuesday, July 17, 2012 4:49 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?

** Hello List,

Does anyone do srdf for dr? what have you encountered if any issues?
DEE
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
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Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?

[Tauf Chowdhury]

Geez that was a tad harsh.

Sent from my iPhone

On Jul 17, 2012, at 7:09 PM, "Stroud, Natalie K"  wrote:

**

DEE:



If you want an answer to your question, please don’t throw out a bunch of
random acronyms without spelling out what you mean a bit more clearly.  I
can guarantee you that I, and most of us on this list, failed Mind-Reading
1o1,  and rather miserably at that.  While the majority of us have some
kind of technical background, we don’t all live under the same rock or use
the same technical terminology for the same concepts.



Are you asking us about data recovery?  Data replication?  Something else
altogether?



Natalie Stroud

Remedy/ITSM Tester

SAIC for Sandia National Laboratories

Albuquerque, NM USA

(505)844-7983

nkst...@sandia.gov





*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *DEE
*Sent:* Tuesday, July 17, 2012 4:49 PM
*To:* arslist@ARSLIST.ORG
*Subject:* [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?



** Hello List,



Does anyone do srdf for dr? what have you encountered if any issues?

DEE

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Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?

[Stroud, Natalie K]

DEE:

If you want an answer to your question, please don't throw out a bunch of 
random acronyms without spelling out what you mean a bit more clearly.  I can 
guarantee you that I, and most of us on this list, failed Mind-Reading 1o1,  
and rather miserably at that.  While the majority of us have some kind of 
technical background, we don't all live under the same rock or use the same 
technical terminology for the same concepts.

Are you asking us about data recovery?  Data replication?  Something else 
altogether?

Natalie Stroud
Remedy/ITSM Tester
SAIC for Sandia National Laboratories
Albuquerque, NM USA
(505)844-7983
nkst...@sandia.gov


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of DEE
Sent: Tuesday, July 17, 2012 4:49 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?

** Hello List,

Does anyone do srdf for dr? what have you encountered if any issues?
DEE
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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DOES ANYONE DO SRDF for ARSYSTEM DR ?

[DEE]

Hello List,


Does anyone do srdf for dr? what have you encountered if any issues?


DEE


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Re: Running ARS on laptop - options

[Goodall, Andrew C]

It amazes me this is such an issue in today's development world - ARS seriously 
needs to deflate (de-bloat) and streamline so can develop separately from a 
distributed server.

You can do this in Visual Studio and Eclipse, you develop your code, you 
preview, run, debug and tweak as needed; then you publish to server when 
desired.

Why can't the same approach be taken with ARS development. I have found it such 
a pain in the rear to always have to wait on the server to respond and cache my 
changes (as we know dev cache mode is problematic), let alone now flush midtier 
(or delete working dir and recycle tomcat), etc

Development in ARS is becoming such hard work, and it should not be that way - 
not if you want the ARS environment to thrive as an easy development platform. 
I've lost count the number of times I've thought - "I'd be done by now if I was 
developing this in .NET"

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Theo Fondse
Sent: Tuesday, July 17, 2012 4:10 PM
To: arslist@arslist.org
Subject: Re: Running ARS on laptop - options

Hi Tauf,

There have already been a lot of good advice on this thread. I'll just add my 2 
cents' worth

After having lots of issues with previous laptops underperforming badly, I'm 
currently using an old Dell Precision M6400 with 16GB RAM, two 7200RPM internal 
HDD's in RAID-0 (for performance) and in spite of the Dual Core 2.66Ghz CPU, I 
am still getting very good performance under Win7 64-bit and VMWare Player 
(free) when running ITSM 7.6.4 in a VM with 8.5GB RAM allocated to the VM. 
BMC uses VMWare themselves, so chances are good that Remedy should be more 
stable under VMWare if not running directly on the host, even though the likes 
of VBox also performs well.

Fisrt, ask yourself these questions before buying the laptop:
A) For how many future versions of ITSM should this laptop be good enough?
B) Do you like it when a laptop makes you wait most of the time? 
C) Are you going to use this laptop to do development or demo's?
Decide on that and then plan on how much you want to spend.

There are 3 things you should spend as much as possible $$$ on for a laptop 
running ITSM, in this order:
1) Fastest possible performing Disk Drive (go dual internal 7200+RPM HDD's in 
RAID config OR preferably add a decent SDD to the mix)
2) Stupidly excessive amounts of RAM (go with a machine that can take 16GB RAM 
or more and put at least 8GB in it from the start)
3) The best CPU you can afford.
The rest of the config on the laptop depends on personal choice.
Rest assured that it is almost impossible to spend too much on any of these 3 
items if you want a laptop that performs well with ITSM
Buy anything less, and you'll probably be shopping for a new laptop as soon as 
the next major version of ITSM comes out

If you can't get a good HDD, then at least get 16GB RAM or more so you can use 
some of that RAM to create a RAMDrive and put your ARS DB on the RAMDrive when 
you need the extra performance.
Running ITSM straight on the host OS gives best performance, but my experience 
has been that since using VM's for development, demo's etc., I have had only 
one Blue-Screen-Of-Death episode, and only reloaded the OS once (by choice), 
since buying this laptop in 2009. (Some of my other colleagues with different 
strategies are rebuilding their laptops at least once or twice a year after 
having lots of BSOD's). I believe that this is due to the fact that the host OS 
of my laptop has the minimum stuff loaded on it (less that can go wrong with 
it) and new installs of other software do not affect the host OS when loading 
them in a VM.

Hope this helps... 
  

Best Regards,
Theo

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Hurtt
Sent: 16 July 2012 19:15
To: arslist@ARSLIST.ORG
Subject: Re: Running ARS on laptop - options

One of the US Army clients uses Dell Precision M6500 laptops running 64-bit 
Business Vista with 16 GB of RAM and the 1.6 GHz Intel i7 processor. (During 
installation it will complain about processor speed, but ignore it.) I run mine 
on the metal but others run it under VM. The latter is good if you have several 
configurations you want to try, but I usually do not have that requirement.

Dale Hurtt

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Re: Running ARS on laptop - options

[Theo Fondse]

Hi Tauf,

There have already been a lot of good advice on this thread. I'll just add my 2 
cents' worth

After having lots of issues with previous laptops underperforming badly, I'm 
currently using an old Dell Precision M6400 with 16GB RAM, two 7200RPM internal 
HDD's in RAID-0 (for performance) and in spite of the Dual Core 2.66Ghz CPU, I 
am still getting very good performance under Win7 64-bit and VMWare Player 
(free) when running ITSM 7.6.4 in a VM with 8.5GB RAM allocated to the VM. 
BMC uses VMWare themselves, so chances are good that Remedy should be more 
stable under VMWare if not running directly on the host, even though the likes 
of VBox also performs well.

Fisrt, ask yourself these questions before buying the laptop:
A) For how many future versions of ITSM should this laptop be good enough?
B) Do you like it when a laptop makes you wait most of the time? 
C) Are you going to use this laptop to do development or demo's?
Decide on that and then plan on how much you want to spend.

There are 3 things you should spend as much as possible $$$ on for a laptop 
running ITSM, in this order:
1) Fastest possible performing Disk Drive (go dual internal 7200+RPM HDD's in 
RAID config OR preferably add a decent SDD to the mix)
2) Stupidly excessive amounts of RAM (go with a machine that can take 16GB RAM 
or more and put at least 8GB in it from the start)
3) The best CPU you can afford.
The rest of the config on the laptop depends on personal choice.
Rest assured that it is almost impossible to spend too much on any of these 3 
items if you want a laptop that performs well with ITSM
Buy anything less, and you'll probably be shopping for a new laptop as soon as 
the next major version of ITSM comes out

If you can't get a good HDD, then at least get 16GB RAM or more so you can use 
some of that RAM to create a RAMDrive and put your ARS DB on the RAMDrive when 
you need the extra performance.
Running ITSM straight on the host OS gives best performance, but my experience 
has been that since using VM's for development, demo's etc., I have had only 
one Blue-Screen-Of-Death episode, and only reloaded the OS once (by choice), 
since buying this laptop in 2009. (Some of my other colleagues with different 
strategies are rebuilding their laptops at least once or twice a year after 
having lots of BSOD's). I believe that this is due to the fact that the host OS 
of my laptop has the minimum stuff loaded on it (less that can go wrong with 
it) and new installs of other software do not affect the host OS when loading 
them in a VM.

Hope this helps... 
  

Best Regards,
Theo

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Hurtt
Sent: 16 July 2012 19:15
To: arslist@ARSLIST.ORG
Subject: Re: Running ARS on laptop - options

One of the US Army clients uses Dell Precision M6500 laptops running 64-bit 
Business Vista with 16 GB of RAM and the 1.6 GHz Intel i7 processor. (During 
installation it will complain about processor speed, but ignore it.) I run mine 
on the metal but others run it under VM. The latter is good if you have several 
configurations you want to try, but I usually do not have that requirement.

Dale Hurtt

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will Aeroprise mobility be included for ITSM 8.0 full suite customers?

[Goodall, Andrew C]

 

David,

 

will Aeroprise mobility be included for ITSM 8.0 full suite customers?
Or will it still be an additional purchase?

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

The information transmitted is intended 
only for the person or entity to which it is addressed and may contain 
confidential and/or privileged material. If the reader of this message is not 
the intendedrecipient, you are hereby notified that your access is 
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message including any attachments is strictly prohibited. If you are notthe 
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computer.

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Re: Abydos: srd not showing up..

[richard....@bwc.state.oh.us]

Sounds like  an early Friday Funny...

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, July 17, 2012 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Abydos: srd not showing up..

** SUPPORT is soo funny::

- #1 ---

Issue Summary:

All my created processes show up in the SAMPLE:: and not in the system ..

I received update from my colleauge and R&D that all processes can be run from 
the Sample Console, so they will always be visible there.

--> My Answer

But it is not visible ANYWHERE ELSE?
--Their Answer

This is response to your question

The processes are not available anywhere else except sample and per my 
understanding you would like to have those processes in different structure 
other than Sample

I have validated with R&D that all processes by default shown in Sample and I 
am checking, is there a way we can redirect that to some other structure or is 
it the product limitation to have it in sample. I am also checking whether this 
could be an enhancment or product defect if the current product not allowing 
the behavior to redirect to different structure other than sample.

--> My Answer

So you bought the Abydos product and company just to do a sample..

You cannot do SRM, or Incident .. just samples..

PLEASE contact your supervisor.. I cannot talk to you anymore.. thanks..
-- RESULT :: FAIL
--


Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
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Re: Abydos: srd not showing up..

[patrick zandi]

SUPPORT is soo funny::

- #1 ---

Issue Summary:

All my created processes show up in the SAMPLE:: and not in the system ..

I received update from my colleauge and R&D that all processes can be run
from the Sample Console, so they will always be visible there.

--> My Answer

But it is not visible ANYWHERE ELSE?
--Their Answer

This is response to your question

The processes are not available anywhere else except sample and per my
understanding you would like to have those processes in different structure
other than Sample

I have validated with R&D that all processes by default shown in Sample and
I am checking, is there a way we can redirect that to some other structure
or is it the product limitation to have it in sample. I am also checking
whether this could be an enhancment or product defect if the current
product not allowing the behavior to redirect to different structure other
than sample.

--> My Answer

So you bought the Abydos product and company just to do a sample..

You cannot do SRM, or Incident .. just samples..

PLEASE contact your supervisor.. I cannot talk to you anymore.. thanks..
-- RESULT :: FAIL
-- 


Patrick Zandi

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Re: Weird Normalization behaviour

[ITSM.Support]

Hi,

 

Cause for this issue is the 'Normalization Status' Field. This is a
selection field with below values.




Selection Values

ID


Other

10


Not Normalized

20


Not Applicable For Normalization

30


Normalization Failed

40


Normalized but Not Approved

50


Normalized and Approved

60


Modified After Last Normalization

70


This field is referred / updated after and before the normalization for each
record. By default this field is not on the default view. 
If value of this field is 'Not Normalized' for a record, then only this
record is normalized. When we update or created an entry, its values is
automatically set to 'Not Normalized'.

Please let us know if you are trying to map this field in 'Class Mapping'
with value other than 'Not Normalized'.

The solution is either you should not map this attribute / field, or this
field must be mapped with 'Not Normalized' value in order to normalize the
record.

 

HTH

--

Regards,

ITSM Support

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anuj DUA
Sent: Friday, July 13, 2012 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Weird Normalization behaviour

 

** 

Hello All,

 

I have an issue while normalizing entries in product CI.

 

When I create entry through AIE tool, it does not normalize

When the same entries are created manually, they get normalize.

 

Here, I have checked all configurations  - 

1)Normalization configuration

2)NE:ProductAlias form

3)Product catalog entry

 

The entries created manually and via AIE are same. Kindly suggest what could
be the reason ?

 

With Regards,

Anuj Dua

199 6596

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Flashboards and time axis

[Axton]

You have to use historical data to show a time series.  Hivhly annoying.
You can manually create the historical data by pushing your data into the
fb hiatory form.
On Jul 17, 2012 1:15 AM, "Jose Huerta"  wrote:

> ** Sorry for pulling up this question, but it's important to me.
>
> Thanks!
>
>
> On Mon, Jul 16, 2012 at 10:51 AM, Jose Huerta 
> wrote:
>
>> Hi listers,
>>
>> I have a requirement from a customer that we can't accomplish, but I'm
>> sure that it is possible.
>>
>> I have a form with these fields, among others:
>>  - ActualDate: A date value, indicating to which date is related the
>> request.
>>  - Value: The value to show at the graph.
>>  - IdParent: Each request is related to a partent. A parent has a set of
>> requests for several days.
>>  - Dummy: A field that always holds the word: "Payment".
>>
>> I want to show a trend line for one parent and see the sum of requests
>> for each day.
>>
>> So I created a variable with these characteristics:
>>
>>  Expression: Value
>> Group By 1: ActualDate
>> Group By 2: Dummy
>> No summary or historical data.
>>
>> I created a flashboard, Line, RealTime, with this variable.
>>
>> I created a form with a view field holding the flashboard, and a table
>> filed holding the parents. Each time a parent is choosen, the view field is
>> update with a customQual parameter, restricting the flashboard to show only
>> the related requests (IdParent = ")
>>
>> My problem is the next:
>>
>> First: I don't see the labels of the days. I mean, If I roll over a value
>> I can see the date, but at the graph the days names are not shown.
>> Second: Values are equidistant. For instance, If I have a register for
>> 4/1/2012, another for 4/2/2012 and another for 4/10/2012, I see the three
>> dots separated by the same distance. The desired behavior is to show
>> registers from 4/1/2012 and 4/2/2012 much closer between them than from
>> 4/10/2012.
>>
>> To summarize, I want the same behavior like it appears on the SLA trends
>> on the SLM Manager console.
>>
>> Any Idea or help?
>>
>>
>> Regards,
>>
>> Jose M. Huerta
>> Project Manager**
>>
>> Movil: 661 665 088
>>
>> Telf.: 971 75 03 24
>>
>> Fax: 971 75 07 94
>>
>>  
>>
>> SM2 Baleares S.A.
>> C/Rita Levi 
>>
>> Edificio SM2 Parc Bit
>>
>> 07121 Palma de Mallorca
>>
>>   
>> 
>>  
>>
>> La información contenida en este mensaje de correo electrónico es
>> confidencial. La misma, es enviada con la intención de que únicamente sea
>> leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
>> por otras personas no está autorizado, por lo que en tal caso, le rogamos
>> que nos lo comunique por la misma vía, se abstenga de realizar copias del
>> mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
>> inmediato.
>>
>> P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
>> necesario.
>>
>>
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<><><><>

Re: catch the email before it is deleted

[Remedy Maniac]

hi,

many thanks for your input.
Here is what I implemented:
- on an incoming email, I copy the mail to a temp area before giving it 
to Remedy
- on error, the Remedy deletes the email and records a log with the 
Message-ID
- upon that error, I built a workflow to read that Message-ID, to grep 
it onto my temp area and to catch the email and send a notification to 
the user with infos about the error so the user may try again


This has been done on an emergency.

Next step will find out how to cancel the rollback and the deletion of 
the email





On 7/17/2012 3:13 PM, Logan, Kelly wrote:

**

I had a similar issue with the EzEmail system that was creating 
tickets based on emails (ARS 7.1); when there was an error in 
submitting the ticket, it would rollback to error out the email 
submission as well so I couldn’t see what the problem was.


The quick fix was to:

1. Create a filter that runs a notify command,

2. Modify the filters that ran on submit, and

3. Enable the Error Handler to point to that filter.

The filter was set to note the error code, description, mailbox name, 
time of submit, from, to, and subject line of the email. This has been 
enough to contact the sender and request email be resubmitted or to 
forward to the service desk to have them contact the sender by 
alternate means.


For more intelligent handling, you can create a series of filters that 
read the error code thrown and act accordingly, if you can determine 
the problem and fix it, you can even remove the error flag and 
continue the submission process.


For more, see “Error handling filters” in your Workflow guide. (I 
don’t have 7.5 guides or I’d note the pages. :^)


Good luck!

*Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 
48106-1346 USA | 734.997.4777


kelly.lo...@proquest.com 

www.proquest.com

*ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

/This email and any files transmitted with it are confidential and 
intended solely for the use of the individual or entity to whom they 
are addressed. If you have received this email in error please notify 
the sender, and delete the message from your computer/.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac

Sent: Monday, July 16, 2012 2:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: catch the email before it is deleted

I am a bit tight with time ... i.e. I need to hurry up for a solution 
... I can't seem to get the email that is being deleted on the fly on 
error I found another way of doing with the Message-Id of the email 
I'll build a workflow to pull out a copy of that email from disk and 
do something with it Thought if in the meantime, somebody would tell 
how to catch the email before it is deleted or even to replace the 
delete by another action that would be cool maybe I have missed 
something but I don't really see what is deleting the email ... i.e. 
it looks like it is on GUID not being generated but ... actually I 
haven't been further ... not sure if it is worth ...


maybe my first workaround is quicker to implement any advice is 
appreciated


On 7/13/2012 4:05 PM, David Durling wrote:

> Serouche,

>

> I'm on 7.5 also.  I think the emails that error & aren't kept for me 
often exceed the database field length for the subject or cc: or to: 
fields on the AR System Email Messages form itself.   Just mentioning 
because if that's the case, you'll want to take that into 
consideration somehow in terms of getting the message into Remedy.


>

> (But I don't have an automated solution - in situations where I can, I

> have a copy in another mailbox that I can manually look at, as was

> mentioned.  Often the message turns out to be spam, but not always.)

>

> David

>

>> -Original Message-

>> From: Action Request System discussion list(ARSList)

>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac

>> Sent: Friday, July 13, 2012 9:30 AM

>> To: arslist@ARSLIST.ORG

>> Subject: Re: catch the email before it is deleted

>>

>> I am using ARS 7.5 patch 7

>> I have not the mentioned form

>> The email is actually deleted, there is no trace of it anywhere I

>> need a workflow to catch the mail before it is deleted I tried to

>> read the file from disk with the Message Id provided by the Error

>> logs but up to now, I am not succeeding

>>

>>

>>

>>

>> On 7/12/2012 8:01 PM, Grooms, Frederick W wrote:

>>> Serouche,

>>>

>>> You didn't state what version ARS.  The "AR System Email Error 
Messages"


>> form was introduced in the 7.6.x version of ARS.

>>> Unless you have custom workflow the default escalation leaves

>>> inbound

>> emails in the "AR System Email Messages" form for a couple of days

>> before deleting them.  The original email is an attachm

Re: ITSM Assignee - Timetable

[Longwing, LJ CTR MDA/IC]

But that then creates a hassle when doing reporting because they are truly one 
group...and you have 2 shifts on a 24X7 group...but you want to know who is on 
'now'...but all you get is the complete list...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, July 17, 2012 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Assignee - Timetable

** 

You could have different groups that reference each shift.  

Rick

On Jul 17, 2012 8:34 AM, "Longwing, LJ CTR MDA/IC"  
wrote:


No...I'm looking to say

UserA is available Mon-Fri 8A-8P
UserB is available Mon-Fri 8P-8A

And during those timeframes, have User A in the assignee listand 
not when not during those timeframes...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Monday, July 16, 2012 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Assignee - Timetable

Do you mean from "My profile" under "Support Groups" --> "Update 
Support Groups and Roles" for individual groups or "Mark All Unavailable"

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Monday, July 16, 2012 5:00 PM
To: arslist@arslist.org
Subject: ITSM Assignee - Timetable

Oklooking for a feature that doesn't seem to exist, but seems 
reasonable that I'm just missing it

We have found where you can schedule a group's availability, but not 
able to find a PERSON's availability.  Need to basically be able to say this 
person is available to receive tickets from this time to that time on these 
dayswhere can I find that?


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Re: ITSM Assignee - Timetable

[Longwing, LJ CTR MDA/IC]

Yes...I had some similar ideas yesterday, but couldn't fathom it not already 
being a function thoughso being I'm SO new to ITSM, I figured I would 
check with the rest of the more skilled/experienced developers on the list to 
see if I was truly missing it or if it simply didn't exist.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Tuesday, July 17, 2012 6:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Assignee - Timetable

**
Had a same requirement for me, long back but to some other reason it did not 
kick off, but had a thought of how to do it, but this was going to be a manual 
activty for the  shift leads/manager
 
1) Form A which has information of all the consultant along with the shift 
timing.
2) an escalation written on this form which will set the availabity of the 
consutlant to not available/on vacation on the people form
3) once the status is set as available the consultant is visible in the drop 
down.
 
Had another idea,
instead of doing this in manual way, as soon as the consultant logs in the 
status value in the people form is set to available and this consutlant is see 
the drop down of the Group.
 
one more a stupid idea
pop up a window which say this consutlant is not working in this shift
 
all this point might sound novice though :)
 
 
regadrs
rajesh


On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC 
 wrote:


No...I'm looking to say

UserA is available Mon-Fri 8A-8P
UserB is available Mon-Fri 8P-8A

And during those timeframes, have User A in the assignee listand 
not when not during those timeframes...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Monday, July 16, 2012 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Assignee - Timetable

Do you mean from "My profile" under "Support Groups" --> "Update 
Support Groups and Roles" for individual groups or "Mark All Unavailable"

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com  


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Monday, July 16, 2012 5:00 PM
To: arslist@arslist.org
Subject: ITSM Assignee - Timetable

Oklooking for a feature that doesn't seem to exist, but seems 
reasonable that I'm just missing it

We have found where you can schedule a group's availability, but not 
able to find a PERSON's availability.  Need to basically be able to say this 
person is available to receive tickets from this time to that time on these 
dayswhere can I find that?


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Re: catch the email before it is deleted

[Logan, Kelly]

I had a similar issue with the EzEmail system that was creating tickets based 
on emails (ARS 7.1); when there was an error in submitting the ticket, it would 
rollback to error out the email submission as well so I couldn’t see what the 
problem was.



The quick fix was to:

1. Create a filter that runs a notify command,

2. Modify the filters that ran on submit, and

3. Enable the Error Handler to point to that filter.



The filter was set to note the error code, description, mailbox name, time of 
submit, from, to, and subject line of the email. This has been enough to 
contact the sender and request email be resubmitted or to forward to the 
service desk to have them contact the sender by alternate means.



For more intelligent handling, you can create a series of filters that read the 
error code thrown and act accordingly, if you can determine the problem and fix 
it, you can even remove the error flag and continue the submission process.



For more, see “Error handling filters” in your Workflow guide. (I don’t have 
7.5 guides or I’d note the pages. :^)



Good luck!


Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.





-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac
Sent: Monday, July 16, 2012 2:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: catch the email before it is deleted



I am a bit tight with time ... i.e. I need to hurry up for a solution ... I 
can't seem to get the email that is being deleted on the fly on error I found 
another way of doing with the Message-Id of the email I'll build a workflow to 
pull out a copy of that email from disk and do something with it Thought if in 
the meantime, somebody would tell how to catch the email before it is deleted 
or even to replace the delete by another action that would be cool maybe I have 
missed something but I don't really see what is deleting the email ... i.e. it 
looks like it is on GUID not being generated but ... actually I haven't been 
further ... not sure if it is worth ...

maybe my first workaround is quicker to implement any advice is appreciated









On 7/13/2012 4:05 PM, David Durling wrote:

> Serouche,

>

> I'm on 7.5 also.  I think the emails that error & aren't kept for me often 
> exceed the database field length for the subject or cc: or to: fields on the 
> AR System Email Messages form itself.   Just mentioning because if that's the 
> case, you'll want to take that into consideration somehow in terms of getting 
> the message into Remedy.

>

> (But I don't have an automated solution - in situations where I can, I

> have a copy in another mailbox that I can manually look at, as was

> mentioned.  Often the message turns out to be spam, but not always.)

>

> David

>

>> -Original Message-

>> From: Action Request System discussion list(ARSList)

>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac

>> Sent: Friday, July 13, 2012 9:30 AM

>> To: arslist@ARSLIST.ORG

>> Subject: Re: catch the email before it is deleted

>>

>> I am using ARS 7.5 patch 7

>> I have not the mentioned form

>> The email is actually deleted, there is no trace of it anywhere I

>> need a workflow to catch the mail before it is deleted I tried to

>> read the file from disk with the Message Id provided by the Error

>> logs but up to now, I am not succeeding

>>

>>

>>

>>

>> On 7/12/2012 8:01 PM, Grooms, Frederick W wrote:

>>> Serouche,

>>>

>>> You didn't state what version ARS.  The "AR System Email Error Messages"

>> form was introduced in the 7.6.x version of ARS.

>>> Unless you have custom workflow the default escalation leaves

>>> inbound

>> emails in the "AR System Email Messages" form for a couple of days

>> before deleting them.  The original email is an attachment on the

>> Advanced Options

>> -> Attachment Alternatives tab

>>> Fred

>>>

>>>

>>> -Original Message-

>>> From: Action Request System discussion list(ARSList)

>> [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk

>>> Sent: Thursday, July 12, 2012 12:05 PM

>>> To: arslist@ARSLIST.ORG

>>> Subject: Re: catch the email before it is deleted

>>>

>>> **

>>> You should be able to find a form with name AR System Email Error

>> Messages, which is an exact replica of AR System Email Messages form,

>> with additional feature(button) to copy entry to AR System Email Messages 
>

Re: ITSM Assignee - Timetable

[Rick Cook]

You could have different groups that reference each shift.

Rick
On Jul 17, 2012 8:34 AM, "Longwing, LJ CTR MDA/IC" 
wrote:

> No...I'm looking to say
>
> UserA is available Mon-Fri 8A-8P
> UserB is available Mon-Fri 8P-8A
>
> And during those timeframes, have User A in the assignee listand not
> when not during those timeframes...
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
> Sent: Monday, July 16, 2012 4:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM Assignee - Timetable
>
> Do you mean from "My profile" under "Support Groups" --> "Update Support
> Groups and Roles" for individual groups or "Mark All Unavailable"
>
> Regards,
>
> Andrew C. Goodall
> Software Engineer
> Development Services
> ago...@jcpenney.com
> jcpenney
> 6501 Legacy Drive
> Plano, TX 75024
> jcp.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
> Sent: Monday, July 16, 2012 5:00 PM
> To: arslist@arslist.org
> Subject: ITSM Assignee - Timetable
>
> Oklooking for a feature that doesn't seem to exist, but seems
> reasonable that I'm just missing it
>
> We have found where you can schedule a group's availability, but not able
> to find a PERSON's availability.  Need to basically be able to say this
> person is available to receive tickets from this time to that time on these
> dayswhere can I find that?
>
>
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> which it is addressed and may contain confidential and/or privileged
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Re: ITSM Assignee - Timetable

[Rajesh Nair]

Had a same requirement for me, long back but to some other reason it did
not kick off, but had a thought of how to do it,
but this was going to be a manual activty for the  shift leads/manager

1) Form A which has information of all the consultant along with the shift
timing.
2) an escalation written on this form which will set the availabity of the
consutlant to not available/on vacation on the people form
3) once the status is set as available the consultant is visible in the
drop down.

Had another idea,
instead of doing this in manual way, as soon as the consultant logs in the
status value in the people form is set to available and this consutlant is
see the drop down of the Group.

one more a stupid idea
pop up a window which say this consutlant is not working in this shift

all this point might sound novice though :)


regadrs
rajesh

On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC <
lj.longwing@mda.mil> wrote:

> No...I'm looking to say
>
> UserA is available Mon-Fri 8A-8P
> UserB is available Mon-Fri 8P-8A
>
> And during those timeframes, have User A in the assignee listand not
> when not during those timeframes...
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
> Sent: Monday, July 16, 2012 4:16 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM Assignee - Timetable
>
> Do you mean from "My profile" under "Support Groups" --> "Update Support
> Groups and Roles" for individual groups or "Mark All Unavailable"
>
> Regards,
>
> Andrew C. Goodall
> Software Engineer
> Development Services
> ago...@jcpenney.com
> jcpenney
> 6501 Legacy Drive
> Plano, TX 75024
> jcp.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
> Sent: Monday, July 16, 2012 5:00 PM
> To: arslist@arslist.org
> Subject: ITSM Assignee - Timetable
>
> Oklooking for a feature that doesn't seem to exist, but seems
> reasonable that I'm just missing it
>
> We have found where you can schedule a group's availability, but not able
> to find a PERSON's availability.  Need to basically be able to say this
> person is available to receive tickets from this time to that time on these
> dayswhere can I find that?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
> www.wwrug12.com ARSList: "Where the Answers Are"
> The information transmitted is intended only for the person or entity to
> which it is addressed and may contain confidential and/or privileged
> material.  If the reader of this message is not the intended recipient, you
> are hereby notified that your access is unauthorized, and any review,
> dissemination, distribution or copying of this message including any
> attachments is strictly prohibited.  If you are not the intended recipient,
> please contact the sender and delete the material from any computer.
>
>
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Re: ITSM Assignee - Timetable

[Longwing, LJ CTR MDA/IC]

No...I'm looking to say

UserA is available Mon-Fri 8A-8P
UserB is available Mon-Fri 8P-8A

And during those timeframes, have User A in the assignee listand not when 
not during those timeframes...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Monday, July 16, 2012 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Assignee - Timetable

Do you mean from "My profile" under "Support Groups" --> "Update Support Groups 
and Roles" for individual groups or "Mark All Unavailable"

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Monday, July 16, 2012 5:00 PM
To: arslist@arslist.org
Subject: ITSM Assignee - Timetable

Oklooking for a feature that doesn't seem to exist, but seems reasonable 
that I'm just missing it

We have found where you can schedule a group's availability, but not able to 
find a PERSON's availability.  Need to basically be able to say this person is 
available to receive tickets from this time to that time on these dayswhere 
can I find that?

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the reader of this message is not the intended recipient, you are hereby 
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distribution or copying of this message including any attachments is strictly 
prohibited.  If you are not the intended recipient, please contact the sender 
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Re: Running ARS on laptop - options

[Schon, Stuart]

Both VMWare Fusion and Parallels on the MAC are excellent and easy to
use - both run Win7 without any issues. The biggest gotcha is RAM you
need a MAC with at least  4GB and preferable 8GB

 

Stuart Schon
Service Desk Systems - Manager

Fujitsu Australia Limited
2 Julius Avenue, North Ryde NSW 2113, Australia
T +61 2 9113 9435 M +61 458 592 245 
stuart.sc...@au.fujitsu.com  
au.fujitsu.com  

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, 17 July 2012 1:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Running ARS on laptop - options

 

** Rod,
I like that idea. I guess if needed, I can then use the VM Workstation
to run Analytics or another instance of mid-tier which is less resource
intensive than AR. 

On Mon, Jul 16, 2012 at 8:19 AM, Rod Harris  wrote:



** Hi Tauf,

I have found that running Remedy without a virtual machine is actually a
lot lighter resource wise and more flexible. You don't need the overhead
of running 2 operating systems at once. I use the free SQL Server 2008
personal edition. On top of that I install the 7.6.4 Suite stack
install. That install only takes around 40 minutes or so. I'm running
Windows 7 64 bit Home Premium with 8 Gig on an i5-2450M. 

You will be surprised how easy this setup is to get going and how well
it performs.

Rod

On 15 July 2012 22:44, Tauf Chowdhury  wrote:

All,
Looking for some opinions,suggestions,  gotchas, all of the
above.

I want to buy a laptop and also use it to host an ITSM platform
for
sandbox or testing or demos. Here are some questions:
1. Mac or PC?
2. Solid state hd or standard?
3. If Mac, how good is parallels to host the environment? What
about VMWARE?
4. If PC,is VMware the preferred platform to host the env on?
5. I'm assuming I have to pay for licenses of SQL server and Win
Server. Is this correct?
6. Is it just cheaper to build a server at home to host this and
just
VPN in using any laptop?

If I'm missing something, let me know. I just want to make an
educated
decision before plopping down a bunch of cash. Also, maybe this
thread
can be used as a good reference for someone looking to do this
in the
future.

Sent from my iPhone



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-- 
Tauf Chowdhury


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<>