Re: Flashboards and time axis
Sorry for pulling up this question, but it's important to me. Thanks! On Mon, Jul 16, 2012 at 10:51 AM, Jose Huerta jose.hue...@sm2baleares.eswrote: Hi listers, I have a requirement from a customer that we can't accomplish, but I'm sure that it is possible. I have a form with these fields, among others: - ActualDate: A date value, indicating to which date is related the request. - Value: The value to show at the graph. - IdParent: Each request is related to a partent. A parent has a set of requests for several days. - Dummy: A field that always holds the word: Payment. I want to show a trend line for one parent and see the sum of requests for each day. So I created a variable with these characteristics: Expression: Value Group By 1: ActualDate Group By 2: Dummy No summary or historical data. I created a flashboard, Line, RealTime, with this variable. I created a form with a view field holding the flashboard, and a table filed holding the parents. Each time a parent is choosen, the view field is update with a customQual parameter, restricting the flashboard to show only the related requests (IdParent = ) My problem is the next: First: I don't see the labels of the days. I mean, If I roll over a value I can see the date, but at the graph the days names are not shown. Second: Values are equidistant. For instance, If I have a register for 4/1/2012, another for 4/2/2012 and another for 4/10/2012, I see the three dots separated by the same distance. The desired behavior is to show registers from 4/1/2012 and 4/2/2012 much closer between them than from 4/10/2012. To summarize, I want the same behavior like it appears on the SLA trends on the SLM Manager console. Any Idea or help? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage004.jpgimage002.jpg
Re: Running ARS on laptop - options
Both VMWare Fusion and Parallels on the MAC are excellent and easy to use - both run Win7 without any issues. The biggest gotcha is RAM you need a MAC with at least 4GB and preferable 8GB Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 458 592 245 stuart.sc...@au.fujitsu.com mailto:stuart.sc...@au.fujitsu.com au.fujitsu.com http://au.fujitsu.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, 17 July 2012 1:12 AM To: arslist@ARSLIST.ORG Subject: Re: Running ARS on laptop - options ** Rod, I like that idea. I guess if needed, I can then use the VM Workstation to run Analytics or another instance of mid-tier which is less resource intensive than AR. On Mon, Jul 16, 2012 at 8:19 AM, Rod Harris r...@smapps.com.au wrote: ** Hi Tauf, I have found that running Remedy without a virtual machine is actually a lot lighter resource wise and more flexible. You don't need the overhead of running 2 operating systems at once. I use the free SQL Server 2008 personal edition. On top of that I install the 7.6.4 Suite stack install. That install only takes around 40 minutes or so. I'm running Windows 7 64 bit Home Premium with 8 Gig on an i5-2450M. You will be surprised how easy this setup is to get going and how well it performs. Rod On 15 July 2012 22:44, Tauf Chowdhury taufc...@gmail.com wrote: All, Looking for some opinions,suggestions, gotchas, all of the above. I want to buy a laptop and also use it to host an ITSM platform for sandbox or testing or demos. Here are some questions: 1. Mac or PC? 2. Solid state hd or standard? 3. If Mac, how good is parallels to host the environment? What about VMWARE? 4. If PC,is VMware the preferred platform to host the env on? 5. I'm assuming I have to pay for licenses of SQL server and Win Server. Is this correct? 6. Is it just cheaper to build a server at home to host this and just VPN in using any laptop? If I'm missing something, let me know. I just want to make an educated decision before plopping down a bunch of cash. Also, maybe this thread can be used as a good reference for someone looking to do this in the future. Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.gif
Re: ITSM Assignee - Timetable
No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Assignee - Timetable
Had a same requirement for me, long back but to some other reason it did not kick off, but had a thought of how to do it, but this was going to be a manual activty for the shift leads/manager 1) Form A which has information of all the consultant along with the shift timing. 2) an escalation written on this form which will set the availabity of the consutlant to not available/on vacation on the people form 3) once the status is set as available the consultant is visible in the drop down. Had another idea, instead of doing this in manual way, as soon as the consultant logs in the status value in the people form is set to available and this consutlant is see the drop down of the Group. one more a stupid idea pop up a window which say this consutlant is not working in this shift all this point might sound novice though :) regadrs rajesh On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Assignee - Timetable
You could have different groups that reference each shift. Rick On Jul 17, 2012 8:34 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
I had a similar issue with the EzEmail system that was creating tickets based on emails (ARS 7.1); when there was an error in submitting the ticket, it would rollback to error out the email submission as well so I couldn’t see what the problem was. The quick fix was to: 1. Create a filter that runs a notify command, 2. Modify the filters that ran on submit, and 3. Enable the Error Handler to point to that filter. The filter was set to note the error code, description, mailbox name, time of submit, from, to, and subject line of the email. This has been enough to contact the sender and request email be resubmitted or to forward to the service desk to have them contact the sender by alternate means. For more intelligent handling, you can create a series of filters that read the error code thrown and act accordingly, if you can determine the problem and fix it, you can even remove the error flag and continue the submission process. For more, see “Error handling filters” in your Workflow guide. (I don’t have 7.5 guides or I’d note the pages. :^) Good luck! Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Monday, July 16, 2012 2:37 AM To: arslist@ARSLIST.ORG Subject: Re: catch the email before it is deleted I am a bit tight with time ... i.e. I need to hurry up for a solution ... I can't seem to get the email that is being deleted on the fly on error I found another way of doing with the Message-Id of the email I'll build a workflow to pull out a copy of that email from disk and do something with it Thought if in the meantime, somebody would tell how to catch the email before it is deleted or even to replace the delete by another action that would be cool maybe I have missed something but I don't really see what is deleting the email ... i.e. it looks like it is on GUID not being generated but ... actually I haven't been further ... not sure if it is worth ... maybe my first workaround is quicker to implement any advice is appreciated On 7/13/2012 4:05 PM, David Durling wrote: Serouche, I'm on 7.5 also. I think the emails that error aren't kept for me often exceed the database field length for the subject or cc: or to: fields on the AR System Email Messages form itself. Just mentioning because if that's the case, you'll want to take that into consideration somehow in terms of getting the message into Remedy. (But I don't have an automated solution - in situations where I can, I have a copy in another mailbox that I can manually look at, as was mentioned. Often the message turns out to be spam, but not always.) David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Friday, July 13, 2012 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: catch the email before it is deleted I am using ARS 7.5 patch 7 I have not the mentioned form The email is actually deleted, there is no trace of it anywhere I need a workflow to catch the mail before it is deleted I tried to read the file from disk with the Message Id provided by the Error logs but up to now, I am not succeeding On 7/12/2012 8:01 PM, Grooms, Frederick W wrote: Serouche, You didn't state what version ARS. The AR System Email Error Messages form was introduced in the 7.6.x version of ARS. Unless you have custom workflow the default escalation leaves inbound emails in the AR System Email Messages form for a couple of days before deleting them. The original email is an attachment on the Advanced Options - Attachment Alternatives tab Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, July 12, 2012 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: catch the email before it is deleted ** You should be able to find a form with name AR System Email Error Messages, which is an exact replica of AR System Email Messages form, with additional feature(button) to copy entry to AR System Email Messages form. If you do not find it you can re import this form from the def file in the email engine install folder. If
Re: ITSM Assignee - Timetable
Yes...I had some similar ideas yesterday, but couldn't fathom it not already being a function thoughso being I'm SO new to ITSM, I figured I would check with the rest of the more skilled/experienced developers on the list to see if I was truly missing it or if it simply didn't exist. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Tuesday, July 17, 2012 6:58 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable ** Had a same requirement for me, long back but to some other reason it did not kick off, but had a thought of how to do it, but this was going to be a manual activty for the shift leads/manager 1) Form A which has information of all the consultant along with the shift timing. 2) an escalation written on this form which will set the availabity of the consutlant to not available/on vacation on the people form 3) once the status is set as available the consultant is visible in the drop down. Had another idea, instead of doing this in manual way, as soon as the consultant logs in the status value in the people form is set to available and this consutlant is see the drop down of the Group. one more a stupid idea pop up a window which say this consutlant is not working in this shift all this point might sound novice though :) regadrs rajesh On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com http://jcp.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: catch the email before it is deleted
hi, many thanks for your input. Here is what I implemented: - on an incoming email, I copy the mail to a temp area before giving it to Remedy - on error, the Remedy deletes the email and records a log with the Message-ID - upon that error, I built a workflow to read that Message-ID, to grep it onto my temp area and to catch the email and send a notification to the user with infos about the error so the user may try again This has been done on an emergency. Next step will find out how to cancel the rollback and the deletion of the email On 7/17/2012 3:13 PM, Logan, Kelly wrote: ** I had a similar issue with the EzEmail system that was creating tickets based on emails (ARS 7.1); when there was an error in submitting the ticket, it would rollback to error out the email submission as well so I couldn’t see what the problem was. The quick fix was to: 1. Create a filter that runs a notify command, 2. Modify the filters that ran on submit, and 3. Enable the Error Handler to point to that filter. The filter was set to note the error code, description, mailbox name, time of submit, from, to, and subject line of the email. This has been enough to contact the sender and request email be resubmitted or to forward to the service desk to have them contact the sender by alternate means. For more intelligent handling, you can create a series of filters that read the error code thrown and act accordingly, if you can determine the problem and fix it, you can even remove the error flag and continue the submission process. For more, see “Error handling filters” in your Workflow guide. (I don’t have 7.5 guides or I’d note the pages. :^) Good luck! *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com mailto:kelly.lo...@proquest.com www.proquest.com *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. /This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer/. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Monday, July 16, 2012 2:37 AM To: arslist@ARSLIST.ORG Subject: Re: catch the email before it is deleted I am a bit tight with time ... i.e. I need to hurry up for a solution ... I can't seem to get the email that is being deleted on the fly on error I found another way of doing with the Message-Id of the email I'll build a workflow to pull out a copy of that email from disk and do something with it Thought if in the meantime, somebody would tell how to catch the email before it is deleted or even to replace the delete by another action that would be cool maybe I have missed something but I don't really see what is deleting the email ... i.e. it looks like it is on GUID not being generated but ... actually I haven't been further ... not sure if it is worth ... maybe my first workaround is quicker to implement any advice is appreciated On 7/13/2012 4:05 PM, David Durling wrote: Serouche, I'm on 7.5 also. I think the emails that error aren't kept for me often exceed the database field length for the subject or cc: or to: fields on the AR System Email Messages form itself. Just mentioning because if that's the case, you'll want to take that into consideration somehow in terms of getting the message into Remedy. (But I don't have an automated solution - in situations where I can, I have a copy in another mailbox that I can manually look at, as was mentioned. Often the message turns out to be spam, but not always.) David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Maniac Sent: Friday, July 13, 2012 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: catch the email before it is deleted I am using ARS 7.5 patch 7 I have not the mentioned form The email is actually deleted, there is no trace of it anywhere I need a workflow to catch the mail before it is deleted I tried to read the file from disk with the Message Id provided by the Error logs but up to now, I am not succeeding On 7/12/2012 8:01 PM, Grooms, Frederick W wrote: Serouche, You didn't state what version ARS. The AR System Email Error Messages form was introduced in the 7.6.x version of ARS. Unless you have custom workflow the default escalation leaves inbound emails in the AR System Email Messages form for a couple of days before deleting them. The original email is an attachment on the Advanced Options - Attachment Alternatives tab Fred
Re: Flashboards and time axis
You have to use historical data to show a time series. Hivhly annoying. You can manually create the historical data by pushing your data into the fb hiatory form. On Jul 17, 2012 1:15 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Sorry for pulling up this question, but it's important to me. Thanks! On Mon, Jul 16, 2012 at 10:51 AM, Jose Huerta jose.hue...@sm2baleares.eswrote: Hi listers, I have a requirement from a customer that we can't accomplish, but I'm sure that it is possible. I have a form with these fields, among others: - ActualDate: A date value, indicating to which date is related the request. - Value: The value to show at the graph. - IdParent: Each request is related to a partent. A parent has a set of requests for several days. - Dummy: A field that always holds the word: Payment. I want to show a trend line for one parent and see the sum of requests for each day. So I created a variable with these characteristics: Expression: Value Group By 1: ActualDate Group By 2: Dummy No summary or historical data. I created a flashboard, Line, RealTime, with this variable. I created a form with a view field holding the flashboard, and a table filed holding the parents. Each time a parent is choosen, the view field is update with a customQual parameter, restricting the flashboard to show only the related requests (IdParent = ) My problem is the next: First: I don't see the labels of the days. I mean, If I roll over a value I can see the date, but at the graph the days names are not shown. Second: Values are equidistant. For instance, If I have a register for 4/1/2012, another for 4/2/2012 and another for 4/10/2012, I see the three dots separated by the same distance. The desired behavior is to show registers from 4/1/2012 and 4/2/2012 much closer between them than from 4/10/2012. To summarize, I want the same behavior like it appears on the SLA trends on the SLM Manager console. Any Idea or help? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage002.jpgimage003.jpgimage001.jpg
Re: Weird Normalization behaviour
Hi, Cause for this issue is the 'Normalization Status' Field. This is a selection field with below values. Selection Values ID Other 10 Not Normalized 20 Not Applicable For Normalization 30 Normalization Failed 40 Normalized but Not Approved 50 Normalized and Approved 60 Modified After Last Normalization 70 This field is referred / updated after and before the normalization for each record. By default this field is not on the default view. If value of this field is 'Not Normalized' for a record, then only this record is normalized. When we update or created an entry, its values is automatically set to 'Not Normalized'. Please let us know if you are trying to map this field in 'Class Mapping' with value other than 'Not Normalized'. The solution is either you should not map this attribute / field, or this field must be mapped with 'Not Normalized' value in order to normalize the record. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anuj DUA Sent: Friday, July 13, 2012 9:57 AM To: arslist@ARSLIST.ORG Subject: Weird Normalization behaviour ** Hello All, I have an issue while normalizing entries in product CI. When I create entry through AIE tool, it does not normalize When the same entries are created manually, they get normalize. Here, I have checked all configurations - 1)Normalization configuration 2)NE:ProductAlias form 3)Product catalog entry The entries created manually and via AIE are same. Kindly suggest what could be the reason ? With Regards, Anuj Dua 199 6596 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos: srd not showing up..
SUPPORT is soo funny:: - #1 --- Issue Summary: All my created processes show up in the SAMPLE:: and not in the system .. I received update from my colleauge and RD that all processes can be run from the Sample Console, so they will always be visible there. -- My Answer But it is not visible ANYWHERE ELSE? --Their Answer This is response to your question The processes are not available anywhere else except sample and per my understanding you would like to have those processes in different structure other than Sample I have validated with RD that all processes by default shown in Sample and I am checking, is there a way we can redirect that to some other structure or is it the product limitation to have it in sample. I am also checking whether this could be an enhancment or product defect if the current product not allowing the behavior to redirect to different structure other than sample. -- My Answer So you bought the Abydos product and company just to do a sample.. You cannot do SRM, or Incident .. just samples.. PLEASE contact your supervisor.. I cannot talk to you anymore.. thanks.. -- RESULT :: FAIL -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Abydos: srd not showing up..
Sounds like an early Friday Funny... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, July 17, 2012 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Abydos: srd not showing up.. ** SUPPORT is soo funny:: - #1 --- Issue Summary: All my created processes show up in the SAMPLE:: and not in the system .. I received update from my colleauge and RD that all processes can be run from the Sample Console, so they will always be visible there. -- My Answer But it is not visible ANYWHERE ELSE? --Their Answer This is response to your question The processes are not available anywhere else except sample and per my understanding you would like to have those processes in different structure other than Sample I have validated with RD that all processes by default shown in Sample and I am checking, is there a way we can redirect that to some other structure or is it the product limitation to have it in sample. I am also checking whether this could be an enhancment or product defect if the current product not allowing the behavior to redirect to different structure other than sample. -- My Answer So you bought the Abydos product and company just to do a sample.. You cannot do SRM, or Incident .. just samples.. PLEASE contact your supervisor.. I cannot talk to you anymore.. thanks.. -- RESULT :: FAIL -- Patrick Zandi _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
will Aeroprise mobility be included for ITSM 8.0 full suite customers?
David, will Aeroprise mobility be included for ITSM 8.0 full suite customers? Or will it still be an additional purchase? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Running ARS on laptop - options
Hi Tauf, There have already been a lot of good advice on this thread. I'll just add my 2 cents' worth After having lots of issues with previous laptops underperforming badly, I'm currently using an old Dell Precision M6400 with 16GB RAM, two 7200RPM internal HDD's in RAID-0 (for performance) and in spite of the Dual Core 2.66Ghz CPU, I am still getting very good performance under Win7 64-bit and VMWare Player (free) when running ITSM 7.6.4 in a VM with 8.5GB RAM allocated to the VM. BMC uses VMWare themselves, so chances are good that Remedy should be more stable under VMWare if not running directly on the host, even though the likes of VBox also performs well. Fisrt, ask yourself these questions before buying the laptop: A) For how many future versions of ITSM should this laptop be good enough? B) Do you like it when a laptop makes you wait most of the time? C) Are you going to use this laptop to do development or demo's? Decide on that and then plan on how much you want to spend. There are 3 things you should spend as much as possible $$$ on for a laptop running ITSM, in this order: 1) Fastest possible performing Disk Drive (go dual internal 7200+RPM HDD's in RAID config OR preferably add a decent SDD to the mix) 2) Stupidly excessive amounts of RAM (go with a machine that can take 16GB RAM or more and put at least 8GB in it from the start) 3) The best CPU you can afford. The rest of the config on the laptop depends on personal choice. Rest assured that it is almost impossible to spend too much on any of these 3 items if you want a laptop that performs well with ITSM Buy anything less, and you'll probably be shopping for a new laptop as soon as the next major version of ITSM comes out If you can't get a good HDD, then at least get 16GB RAM or more so you can use some of that RAM to create a RAMDrive and put your ARS DB on the RAMDrive when you need the extra performance. Running ITSM straight on the host OS gives best performance, but my experience has been that since using VM's for development, demo's etc., I have had only one Blue-Screen-Of-Death episode, and only reloaded the OS once (by choice), since buying this laptop in 2009. (Some of my other colleagues with different strategies are rebuilding their laptops at least once or twice a year after having lots of BSOD's). I believe that this is due to the fact that the host OS of my laptop has the minimum stuff loaded on it (less that can go wrong with it) and new installs of other software do not affect the host OS when loading them in a VM. Hope this helps... Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Hurtt Sent: 16 July 2012 19:15 To: arslist@ARSLIST.ORG Subject: Re: Running ARS on laptop - options One of the US Army clients uses Dell Precision M6500 laptops running 64-bit Business Vista with 16 GB of RAM and the 1.6 GHz Intel i7 processor. (During installation it will complain about processor speed, but ignore it.) I run mine on the metal but others run it under VM. The latter is good if you have several configurations you want to try, but I usually do not have that requirement. Dale Hurtt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Running ARS on laptop - options
It amazes me this is such an issue in today's development world - ARS seriously needs to deflate (de-bloat) and streamline so can develop separately from a distributed server. You can do this in Visual Studio and Eclipse, you develop your code, you preview, run, debug and tweak as needed; then you publish to server when desired. Why can't the same approach be taken with ARS development. I have found it such a pain in the rear to always have to wait on the server to respond and cache my changes (as we know dev cache mode is problematic), let alone now flush midtier (or delete working dir and recycle tomcat), etc Development in ARS is becoming such hard work, and it should not be that way - not if you want the ARS environment to thrive as an easy development platform. I've lost count the number of times I've thought - I'd be done by now if I was developing this in .NET Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Theo Fondse Sent: Tuesday, July 17, 2012 4:10 PM To: arslist@arslist.org Subject: Re: Running ARS on laptop - options Hi Tauf, There have already been a lot of good advice on this thread. I'll just add my 2 cents' worth After having lots of issues with previous laptops underperforming badly, I'm currently using an old Dell Precision M6400 with 16GB RAM, two 7200RPM internal HDD's in RAID-0 (for performance) and in spite of the Dual Core 2.66Ghz CPU, I am still getting very good performance under Win7 64-bit and VMWare Player (free) when running ITSM 7.6.4 in a VM with 8.5GB RAM allocated to the VM. BMC uses VMWare themselves, so chances are good that Remedy should be more stable under VMWare if not running directly on the host, even though the likes of VBox also performs well. Fisrt, ask yourself these questions before buying the laptop: A) For how many future versions of ITSM should this laptop be good enough? B) Do you like it when a laptop makes you wait most of the time? C) Are you going to use this laptop to do development or demo's? Decide on that and then plan on how much you want to spend. There are 3 things you should spend as much as possible $$$ on for a laptop running ITSM, in this order: 1) Fastest possible performing Disk Drive (go dual internal 7200+RPM HDD's in RAID config OR preferably add a decent SDD to the mix) 2) Stupidly excessive amounts of RAM (go with a machine that can take 16GB RAM or more and put at least 8GB in it from the start) 3) The best CPU you can afford. The rest of the config on the laptop depends on personal choice. Rest assured that it is almost impossible to spend too much on any of these 3 items if you want a laptop that performs well with ITSM Buy anything less, and you'll probably be shopping for a new laptop as soon as the next major version of ITSM comes out If you can't get a good HDD, then at least get 16GB RAM or more so you can use some of that RAM to create a RAMDrive and put your ARS DB on the RAMDrive when you need the extra performance. Running ITSM straight on the host OS gives best performance, but my experience has been that since using VM's for development, demo's etc., I have had only one Blue-Screen-Of-Death episode, and only reloaded the OS once (by choice), since buying this laptop in 2009. (Some of my other colleagues with different strategies are rebuilding their laptops at least once or twice a year after having lots of BSOD's). I believe that this is due to the fact that the host OS of my laptop has the minimum stuff loaded on it (less that can go wrong with it) and new installs of other software do not affect the host OS when loading them in a VM. Hope this helps... Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Hurtt Sent: 16 July 2012 19:15 To: arslist@ARSLIST.ORG Subject: Re: Running ARS on laptop - options One of the US Army clients uses Dell Precision M6500 laptops running 64-bit Business Vista with 16 GB of RAM and the 1.6 GHz Intel i7 processor. (During installation it will complain about processor speed, but ignore it.) I run mine on the metal but others run it under VM. The latter is good if you have several configurations you want to try, but I usually do not have that requirement. Dale Hurtt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the
DOES ANYONE DO SRDF for ARSYSTEM DR ?
Hello List, Does anyone do srdf for dr? what have you encountered if any issues? DEE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?
DEE: If you want an answer to your question, please don't throw out a bunch of random acronyms without spelling out what you mean a bit more clearly. I can guarantee you that I, and most of us on this list, failed Mind-Reading 1o1, and rather miserably at that. While the majority of us have some kind of technical background, we don't all live under the same rock or use the same technical terminology for the same concepts. Are you asking us about data recovery? Data replication? Something else altogether? Natalie Stroud Remedy/ITSM Tester SAIC for Sandia National Laboratories Albuquerque, NM USA (505)844-7983 nkst...@sandia.gov From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of DEE Sent: Tuesday, July 17, 2012 4:49 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ? ** Hello List, Does anyone do srdf for dr? what have you encountered if any issues? DEE _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?
Geez that was a tad harsh. Sent from my iPhone On Jul 17, 2012, at 7:09 PM, Stroud, Natalie K nkst...@sandia.gov wrote: ** DEE: If you want an answer to your question, please don’t throw out a bunch of random acronyms without spelling out what you mean a bit more clearly. I can guarantee you that I, and most of us on this list, failed Mind-Reading 1o1, and rather miserably at that. While the majority of us have some kind of technical background, we don’t all live under the same rock or use the same technical terminology for the same concepts. Are you asking us about data recovery? Data replication? Something else altogether? Natalie Stroud Remedy/ITSM Tester SAIC for Sandia National Laboratories Albuquerque, NM USA (505)844-7983 nkst...@sandia.gov *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *DEE *Sent:* Tuesday, July 17, 2012 4:49 PM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ? ** Hello List, Does anyone do srdf for dr? what have you encountered if any issues? DEE _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?
Sorry, I did not intend to be harsh, and I apologize if I came off that way. It can be difficult to avoid sounding harsh in writing since none of us out there can hear each other's vocal inflections or tone of voice. I was trying to throw in a bit of humor - which has never been my strongest suit. :\ You can't begin to appreciate what I had to go through in my life to get to the point of even being willing to *try* to inject some humor despite that being one of my weak areas. But that's okay, because that's not what this list is for. I was simply trying to make the point that acronyms can mean different things to different people and a question full of them won't get much of a response unless the person asking makes it clear what he/she means. Better? Natalie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, July 17, 2012 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ? ** Geez that was a tad harsh. Sent from my iPhone On Jul 17, 2012, at 7:09 PM, Stroud, Natalie K nkst...@sandia.govmailto:nkst...@sandia.gov wrote: ** DEE: If you want an answer to your question, please don't throw out a bunch of random acronyms without spelling out what you mean a bit more clearly. I can guarantee you that I, and most of us on this list, failed Mind-Reading 1o1, and rather miserably at that. While the majority of us have some kind of technical background, we don't all live under the same rock or use the same technical terminology for the same concepts. Are you asking us about data recovery? Data replication? Something else altogether? Natalie Stroud Remedy/ITSM Tester SAIC for Sandia National Laboratories Albuquerque, NM USA (505)844-7983 nkst...@sandia.govmailto:nkst...@sandia.gov From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of DEE Sent: Tuesday, July 17, 2012 4:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ? ** Hello List, Does anyone do srdf for dr? what have you encountered if any issues? DEE _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?
SRDF = Symmetrix Remote Data Facility DR = Disaster Recovery Instead of database replication with Oracle Data Guard, which we currently use , is anyone using SRDF method? If yes, what issues (if any), did you encounter?? Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
help reseting application password for Flashboards 7604
I keep getting the below error no matter the syntax variation I try: D:\program files\BMC Software\ARSystem\flashboardsjava -classpath .:arutil7604_ build002.jar;flashd7604_build002.jar;-DflashInstallPath=D:\program files\BMC So ftware\ARSystem\flashboards FBDriver Exception in thread main java.lang.NoClassDefFoundError: FBDriver Caused by: java.lang.ClassNotFoundException: FBDriver at java.net.URLClassLoader$1.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) Could not find the main class: FBDriver. Program will exit. This is on a windows box (windows 2008 x64) The flashboard guide 7.6.04 page 84/92 says: java -classpath arutil7603_build001.jar;flashd7603_build001.jar; -DflashInstallPath=FlashboardsInstallationDirectory FBDriver It doesn't say change DflashInstallPath=FlashboardsInstallationDirectory - and whether this is a variable or not - I'm assuming they want me to update to actual path name I tried: java -classpath arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=Flash boardsInstallationDirectory FBDriver I tried: java -classpath arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=D:\p rogram files\BMC Software\ARSystem\flashboards FBDriver I tried adding .: - see https://kb.bmc.com/infocenter/index?page=contentid=KA334313actp=search viewlocale=en_USsearchid=1342572704320 java -classpath .:arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=Fla shboardsInstallationDirectory FBDriver java -classpath .:arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=D: \program files\BMC Software\ARSystem\flashboards FBDriver No luck??? I'm probably missing something obvious, but it's been a long day and I can't spot it. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
fts pluginsvr_config.xml question...
Hi, In the fts pluginsvr_config.xml file, what is the user defined section for? One of the things I'm trying to nail down is the server group implementation for fts. The doc that I have (from BMC) states that all fts plugins should reside on the primary server, but the collection directories should stay on each server group member. So we: Comment out the secondary member's fts plugin server's line from the armonitor In each secondary member's ar.cfg, we point to the respective fts plugin on the primary server Update the primary server's armonitor to include a line to start each secondary server's fts plugin server When the indexing begins, each fts plugin server writes to the collection dir on the corresponding member's collection dir (or so BMC has advised me). Where is the parameter that tells each fts plugin server to write to the respective member's collection dir? The only thing that looks possible is the user defined section of the fts pluginsvr_config.xml. Also, does anyone know if, during the indexing process, the collection dirs are written to concurrently? My indexing process has been running for a day, ft_pending is at 13, and primary collection dir is being written to, and growing 21 GB, but nada on any collection dirs on secondary member's collection dirs. Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Weird Normalization behaviour
Hi, If by class mapping, your reference is to 'Attribute list' column in class configuration tab, then no such mapping is done by me. At configuration level, I have not changed anything. Everything is default. Just to clarify again, the entries created manually and via AIE tool are exactly same, with normalization status set to default. On running the normalization, it normalizes the entry created manually but does not normalizes the AIE entry. With Regards, Anuj Dua 199 6596 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support Sent: Tuesday, July 17, 2012 10:58 PM To: arslist@ARSLIST.ORG Subject: Re: Weird Normalization behaviour ** Hi, Cause for this issue is the 'Normalization Status' Field. This is a selection field with below values. Selection Values ID Other 10 Not Normalized 20 Not Applicable For Normalization 30 Normalization Failed 40 Normalized but Not Approved 50 Normalized and Approved 60 Modified After Last Normalization 70 This field is referred / updated after and before the normalization for each record. By default this field is not on the default view. If value of this field is 'Not Normalized' for a record, then only this record is normalized. When we update or created an entry, its values is automatically set to 'Not Normalized'. Please let us know if you are trying to map this field in 'Class Mapping' with value other than 'Not Normalized'. The solution is either you should not map this attribute / field, or this field must be mapped with 'Not Normalized' value in order to normalize the record. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.commailto:i...@vyomlabs.com || Web Site: www.vyomlabs.comhttp://www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Anuj DUA Sent: Friday, July 13, 2012 9:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Weird Normalization behaviour ** Hello All, I have an issue while normalizing entries in product CI. When I create entry through AIE tool, it does not normalize When the same entries are created manually, they get normalize. Here, I have checked all configurations - 1)Normalization configuration 2)NE:ProductAlias form 3)Product catalog entry The entries created manually and via AIE are same. Kindly suggest what could be the reason ? With Regards, Anuj Dua 199 6596 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
