Re: Filter Plugin
Solved!! The problem was in some spaces at the pluginsvr_config.xml at the folder definition of the jar files. Those space were in the original documentation, and the author (Yudi Maryanto) directly tell me where was the typo https://communities.bmc.com/communities/message/258870#258870 But, I also learned how to debug the definition of a new plugin, because I was trying to see the error on arplugin.log file, and that isn't the place where the logs are. Thanks you all, because without you I would surely spend a lot of hours looking for how to debug the error. Also, I'm creating a display only form with a service structure, so it will be easy to use the call. As soon as I'll get it running I will post it, with the def file. Regards, Jose Huerta theremedyforit.com On Mon, Aug 6, 2012 at 1:37 AM, arslist arsl...@danielbloom.ca wrote: ** That would be good, just thought others might want to go to the source to see the information. ** ** Daniel ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* August 5, 2012 4:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter Plugin ** ** ** My intention was to check the answer and comment it if it works. El domingo, 5 de agosto de 2012, arslist escribió: ** Apparently this started as Yudi Mariyanto posting in Communities:* **Regular Expression (Regex) AR API Filter Plug-in (v3.0)https://communities.bmc.com/communities/message/186780#186780 * If being able to do regular expressions is important to you, might be worth a read. I note that Jose did not credit the source of his added details in Communities, and then there was a reply from Yudi Mariyanto on Communities echoing what Tauf and Mark said here: ** ** snip _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
IBRSD and Multiple BEM servers
Hi List, We've an instance of IBRSD on our ITSM 7.6.03 server. Can this instance be configured to integrate with multiple BEM servers? Multiple BEM servers will raise incidents with ITSM. And ITSM has to respond back to all the BEM servers. Is this configuration possible to achieve? Thanks in advance, Radhika +44 20718 20262 Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: IBRSD and Multiple BEM servers
recommend posting to communities, however I believe BEM/SIM can do this multiple ways.. BEM more than one pushed to 1 central server, into the remedy system/ OR configure multiple IBRSD connections. Please consult manuals, and bmc. On Mon, Aug 6, 2012 at 9:06 AM, Narayanan, Radhika radhika.naraya...@logica.com wrote: ** Hi List, ** ** We've an instance of IBRSD on our ITSM 7.6.03 server. Can this instance be configured to integrate with multiple BEM servers? ** ** Multiple BEM servers will raise incidents with ITSM. And ITSM has to respond back to all the BEM servers. Is this configuration possible to achieve? ** ** Thanks in advance, ** ** ** ** Radhika +44 20718 20262 Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
removing attachments
I have a request from one of our IT teams to remove attachments from a large number of incident tickets (I'm sure you can imagine why...). My question is, is there a systematic way of removing these attachments? ARS7.1/ITSM 7.0.03 Win2003/SQL2005 Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: removing attachments
Hi, Maybe a simple Modify-ALL where you set the slots to NULL? Or an ACTL-Push-Fields where you set the fields to $NULL$. Or an ESCL that runs every now and then ans just makes a simple Set-Fields: attachslot1 = $NULL$ on old records. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have a request from one of our IT teams to remove attachments from a large number of incident tickets (I'm sure you can imagine why...). My question is, is there a systematic way of removing these attachments? ARS7.1/ITSM 7.0.03 Win2003/SQL2005 Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: removing attachments
Thanks for the ideas Misi I can work with that -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, August 06, 2012 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: removing attachments Hi, Maybe a simple Modify-ALL where you set the slots to NULL? Or an ACTL-Push-Fields where you set the fields to $NULL$. Or an ESCL that runs every now and then ans just makes a simple Set-Fields: attachslot1 = $NULL$ on old records. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have a request from one of our IT teams to remove attachments from a large number of incident tickets (I'm sure you can imagine why...). My question is, is there a systematic way of removing these attachments? ARS7.1/ITSM 7.0.03 Win2003/SQL2005 Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: removing attachments
Marcelo, I have two solutions that come to mind 1 - Export affected records to ARX with the request ID and the attachment field, update the ARX to not have an attachment defined, and re-import the arx, this should effectively eliminate the attachments from those records 2 - Programmatically (Java API maybe) take a list of request id's and set the attachment field to null -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, August 06, 2012 8:39 AM To: arslist@ARSLIST.ORG Subject: removing attachments ** I have a request from one of our IT teams to remove attachments from a large number of incident tickets (I'm sure you can imagine why...). My question is, is there a systematic way of removing these attachments? ARS7.1/ITSM 7.0.03 Win2003/SQL2005 Thanks, Marcelo _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Skip Navigation Question
All Our customer wants to build in skip navigation into customer facing forms to meet 508 compliance requirements. I've looked on-line and in documentation but I'm finding references on how to do this in Remedy. If anyone has a thought or idea on how to build in skip navigation I would be grateful. Many thanks Pete ARS\ITSM 7604 01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Skip Navigation Question
We played with this a while back. One of the solutions we played with, we called a Jump Menu, and was as follows: Make the first field in your form a drop down menu field that can be called with the arrow keys. It's important that it be the first field, because the keyboard shortcut for Home (Shift-Ctrl-Home) will always take the user back to this field. Each value in the drop-down menu corresponds with a section on your form. So if the first value in the menu was Assignment, then there would be an Assignment section on the form. Head that section up with a character field displayed as text. When the section is picked from the drop down, set focus to the section heading. The fact that you created the heading as a character field displayed as text will allow a typical support screen reader like JAWS to read the heading back to the user for verification (screen readers have difficulty reading trim text). That was the base design. We even went a few steps further and added required fields within sections as a menu choice and we provided the capability for people to add custom jump points to the Jump Menu. And not really tied to skip navigation, but it's VERY important for 508 to have your tabbing order be very clean and concise. HTH, Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Joran Sent: Monday, August 06, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Skip Navigation Question ** All Our customer wants to build in skip navigation into customer facing forms to meet 508 compliance requirements. I've looked on-line and in documentation but I'm finding references on how to do this in Remedy. If anyone has a thought or idea on how to build in skip navigation I would be grateful. Many thanks Pete ARS\ITSM 7604 01 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Caught Exception Object Expected - 7.6.04 Mid-tier
I have had the user log into both web servers directly. She gets the error on either one of my web servers. I have asked the network engineer to clear the connections on the ACE load balancer and that didn't help. I even upgraded my development mid-tier with the hot-fix, pointed it at the Production server group, and logged in as the user and still got the error I even got a new cached ID, but I still get the error. I am thinking that something is corrupt with her profile after our last DDM. We used the same servers during UAT and she had no issues. After we cut over the staging servers to be production, we restored our UAT environment with a backup from production prior to UAT. Then we did a final DDM to bring over the Deltas. After that, we cut over the DNS alias for the server group name (VIP) and then reconfigured the servers. After that, we started getting the errors. Something tells me that there is an issue with the DDM that corrupted the data. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Thursday, August 02, 2012 6:33 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier More then likely it is your keep alive and timeout settings. A way to test this is to have a set of users hit one web server directly for the day and another hit the other server. More then likely they will not get the error. Also is ip miulticasting setup. I have seen this error in multiple env with loadbalancers on the mid tier side. It is always a settings issue in tomcat. On 8/2/12, Ortega, Jesus A jesus.ort...@lyondellbasell.com wrote: Yes, Sticky bits is enabled on the ACE load balancer. I don't know what the time out is, but it is not very long from what the Network person told me. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Thursday, August 02, 2012 5:39 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier Is sticky bit enables and what is your keepalive and timeout settings? On 8/2/12, Ortega, Jesus A jesus.ort...@lyondellbasell.com wrote: That's what we're hoping for. It seems similar and it does replace a lot of the java script files. Thanks for the information. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, August 02, 2012 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier ** This is the manifest from the latest midtier hotfix - perhaps it's related to SW00433102 Hot Fix Readme Hot Fix Name: MT_7604SP3_2012JUL26_CU_ALL Product Component: Mid-Tier Build Base Version: 7.6.04 SP3-S Build Date: 201207261344 Fix Type: Hotfix binary Affected Platform: All Hotfix Version Stamp: 7.6.04 SP3 201207261344 Hotfix Files Patched: Name: Type: /WEB-INF/lib/MidTier.jar File /WEB-INF/lib/Config.jar File /WEB-INF/lib/ReportCommon.jar File /LocalPlugins/Report/Report.jar File /LocalPlugins/Flashboard/Flashboard.jar File /shared/login_common.jsp File /resources Directory /webcontent Directory /WEB-INF/platform/plugins Directory List of Defects Fixed: Defect ID Description SW00429966 Reset Preferences displays hidden columns if visible column is moved in front of hidden column before reset is done SW00428216 Security Vulnerabilities - Cross Site Scripting Issue SW00428220 Security Vulnerabilities - SSL Cookie Not Used SW00424701 Need to provide support for httpOnly cookie attribute in Midtier SW00433887 Auto Complete makes unnecessary backchannel call when all required menu items are already loaded SW00433686 Compatibility issues with Firefox 13- scrollbars on single line character fields, blacked out background forms during modal popup SW00421038 When Mid-Tier uses SSL the workflow log window is reset every time a new window is opened SW00433102 Mid-Tier throws error (Error: '0.id' is null or not an object) when refreshing a table with sorted Grouped rows and browser screen goes blank. SW00420988 When a tool tip is open, table column sort does close the tool tip and does not refresh the UI causing the wrong record in the table to open. SW00431407 Midtier Native report exports causing CPU to spike SW00431989 Issue with Web Reporting functionality SW00432001 Javascript error
Re: OT: ARSLIST Signal-to-noise ratio
Hi Doug, First, Before beginning exposing my opinion, I want to state that the arslist is the most value Remedy resource for me at this time. Also, that the next is only my opinion and a constructive critic. I'm new to this community and I will try to do my best to follow the rules. Said this, I think that maybe Arslist is not on the best communication format available for sharing the knowledge. A community of 50 or 100 experts can be hold as an email group, but when the numbers go higher I think that web-based forums fit better for the purpose. Arslist is based on mail, and people apply on ARS list what they normally apply for the email. Than means the use of sophisticated signatures and include the complete reply of the previous email. You can teach people to not to do it, but it will last for a few days. This especially applies when people share their normal email account in ARSlist. I allways try to delete my corporate signature by my name and the address of my blog. But, sometimes I forget to do it, and the signature is sent. I will try to not to send it, but I surely know that sometimes I will forget and I will send it. About not including the reply: modern email software (Thunderbird, outlook, main web based like gmail, ...) organizes the emails in conversations, hiding the replied content. If you erase the copy of the original message, these software tend to fail identifying the conversation, disorganizing the mails. For me this is the highest SNR possible, since all conversations are messed. I know that this is a high load for ARSlist servers. Again it is difficult to train ARSlist users to not to do it, since they will have their email clients programmed to include the reply, because it is expected normally at e-mailing. Also, the use of formatted HTML text had became the standard nowadays. I can't change the configuration of my email client for each email. And this will surely apply for the most of the users. As I see the problem, the standard use of the e-mail is not well suited for the ARSlist, so I consider a mistake to use e-mail as the communication interface. Maybe it's time to consider moving to an independent forum. Also called ARSlist and managed by the same people who is managing ARSlist. The advantages of a forum are countless. Starting from the ability to moderate the conversations, create sticky content and organize the conversations in themes. Someone can tell: You are describing the BMC communities, ARSlist is different. No, ARSlist isn't about the communication interface, but about it's independence and people conforming it. Why do I have a independent blog when I can create it on BMC communities? Because I maintain myself independent and free. Again, please I try to help with my comment. I say it with my best intention, and I'm not trying to feed the troll. Don't matter the format ARSlist uses, I will continue to read it. Regards, Jose Huerta theremedyforit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio
Jose, If you prefer a forum style interface, there is the BMC Developer Network already in place. https://communities.bmc.com/communities/community/bmcdn Many of us frequent both resources. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
