I have had the user log into both web servers directly. She gets the error on either one of my web servers. I have asked the network engineer to clear the connections on the ACE load balancer and that didn't help. I even upgraded my development mid-tier with the hot-fix, pointed it at the Production server group, and logged in as the user and still got the error I even got a new cached ID, but I still get the error. I am thinking that something is corrupt with her profile after our last DDM. We used the same servers during UAT and she had no issues. After we cut over the staging servers to be production, we restored our UAT environment with a backup from production prior to UAT. Then we did a final DDM to bring over the Deltas. After that, we cut over the DNS alias for the server group name (VIP) and then reconfigured the servers. After that, we started getting the errors. Something tells me that there is an issue with the DDM that corrupted the data.
Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell: 281 546-0735 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Thursday, August 02, 2012 6:33 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier More then likely it is your keep alive and timeout settings. A way to test this is to have a set of users hit one web server directly for the day and another hit the other server. More then likely they will not get the error. Also is ip miulticasting setup. I have seen this error in multiple env with loadbalancers on the mid tier side. It is always a settings issue in tomcat. On 8/2/12, Ortega, Jesus A <jesus.ort...@lyondellbasell.com> wrote: > Yes, Sticky bits is enabled on the ACE load balancer. I don't know > what the time out is, but it is not very long from what the Network person > told me. > > Jesus Ortega > Senior II, Implementation Engineer > LyondellBasell Industries > Office: 713 309-4914 > Cell: 281 546-0735 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia > Sent: Thursday, August 02, 2012 5:39 PM > To: arslist@ARSLIST.ORG > Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier > > Is sticky bit enables and what is your keepalive and timeout settings? > > > On 8/2/12, Ortega, Jesus A <jesus.ort...@lyondellbasell.com> wrote: >> That's what we're hoping for. It seems similar and it does replace a >> lot of the java script files. Thanks for the information. >> >> Jesus Ortega >> Senior II, Implementation Engineer >> LyondellBasell Industries >> Office: 713 309-4914 >> Cell: 281 546-0735 >> >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C >> Sent: Thursday, August 02, 2012 5:16 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier >> >> ** >> This is the manifest from the latest midtier hotfix - perhaps it's >> related to SW00433102 >> >> >> Hot Fix Readme >> >> Hot Fix Name: MT_7604SP3_2012JUL26_CU_ALL >> >> >> Product Component: Mid-Tier >> >> Build Base Version: 7.6.04 SP3-S >> >> Build Date: 201207261344 >> >> Fix Type: Hotfix binary >> >> Affected Platform: All >> >> Hotfix Version Stamp: 7.6.04 SP3 201207261344 Hotfix >> >> >> >> Files Patched: >> >> >> Name: >> >> Type: >> >> /WEB-INF/lib/MidTier.jar >> >> File >> >> /WEB-INF/lib/Config.jar >> >> File >> >> /WEB-INF/lib/ReportCommon.jar >> >> File >> >> /LocalPlugins/Report/Report.jar >> >> File >> >> /LocalPlugins/Flashboard/Flashboard.jar >> >> File >> >> /shared/login_common.jsp >> >> File >> >> /resources >> >> Directory >> >> /webcontent >> >> Directory >> >> /WEB-INF/platform/plugins >> >> Directory >> >> >> List of Defects Fixed: >> >> Defect ID >> >> Description >> >> SW00429966 >> >> Reset Preferences displays hidden columns if visible column is moved >> in front of hidden column before reset is done >> >> SW00428216 >> >> Security Vulnerabilities - Cross Site Scripting Issue >> >> SW00428220 >> >> Security Vulnerabilities - SSL Cookie Not Used >> >> SW00424701 >> >> Need to provide support for httpOnly cookie attribute in Midtier >> >> SW00433887 >> >> Auto Complete makes unnecessary backchannel call when all required >> menu items are already loaded >> >> SW00433686 >> >> Compatibility issues with Firefox 13- scrollbars on single line >> character fields, blacked out background forms during modal popup >> >> SW00421038 >> >> When Mid-Tier uses SSL the workflow log window is reset every time a >> new window is opened >> >> SW00433102 >> >> Mid-Tier throws error (Error: '0.id' is null or not an object) when >> refreshing a table with sorted Grouped rows and browser screen goes >> blank. >> >> SW00420988 >> >> When a tool tip is open, table column sort does close the tool tip >> and does not refresh the UI causing the wrong record in the table to open. >> >> SW00431407 >> >> Midtier Native report exports causing CPU to spike >> >> SW00431989 >> >> Issue with Web Reporting functionality >> >> SW00432001 >> >> Javascript error window.weOpener.window.getChildWindowIDFromName is >> not a function >> >> SW00430897 >> >> Web Reports retrive all the data on first chunk request >> >> SW00429473 >> >> Listbox menus do not show in MidTier when character field display >> type is set to Drop Down List >> >> SW00430432 >> >> Attachments set via a Service Action on a Attachment Field failed to >> open with a ARERR 106 >> >> SW00424037 >> >> BIRT reports exported to Excel show mulitple sheets, one each for >> every page of data exported. >> >> SW00411244 >> >> CCM Calendar having issues with filtering >> >> SW00431083 >> >> MidTier CPU spiking with minimal set of users (thread contention) >> >> SW00430923 >> >> Certain user names can stop browser-side processing, tripping up >> parsing of keywords when searching. >> >> SW00427734 >> >> "Long" Hyphen/Dash Characters display incorrectly when pasting into >> Work Notes field on Incident form >> >> SW00418664 >> >> Close Window active link action issue with IE 8 >> >> >> >> SW00428432 >> >> SW00428432 >> >> Tool tip sometimes causes "null" to appear in the center of the >> browser window >> >> SW00429861 >> >> Runtime Exceptions during GetHTMLScriptForViewField Backchannel calls >> cause malformed responses to the browser resulting in Caught >> Exception errors >> >> SW00429804 >> >> Access URL must be same as base_url for Web Report to work >> >> SW00429605 >> >> ARERR 361 when running AR System Report from Report Console/Report >> Selection/Reports form against a 7.1 AR Server that allows >> unqualified queries >> >> SW00428976 >> >> background.swf continues to load even after Flash is disabled in >> config.properties using arsystem.flash.enable_ui_rendering=false >> >> SW00426226 >> >> Skin Definitions are causing cache html/js form invalidation, >> affecting performance >> >> SW00427386 >> >> Type ahead template selection not showing all templates (auto >> complete, no scroll). >> >> SW00428348 >> >> Double clicking an incident/change/etc from the results list opens up >> a new window with the results. >> >> SW00426324 >> >> Vertical & Horizontal scroll bars on the Landing Console & Overview >> Console when using IE9 >> >> SW00420319 >> >> Problem with time stamp on Reporting console and Excel Export, shows >> server time not customer time >> >> SW00427080 >> >> The mid-tier is doing a GLE call to return all records for an AR >> System report instead of multiple GME calls. >> >> SW00424449 >> >> Application Fly out remains in Loading state if we log on with >> unrestricted user having knowledge submitter permission >> >> SW00426765 >> >> Web Report causes table scan, DB CPU to spike, compromising >> performance and causing production outage >> >> SW00422854 >> >> Readonly/Locked fields can be edited via expand box if opened before >> the field is made readonly >> >> SW00422847 >> >> Table Refresh Interval >> >> SW00423582 >> >> Unable to deploy Mid-Tier war file on JBoss 6.1. >> >> SW00421355 >> >> Input Length s not a constraint for characters typed with <AltGr> key. >> >> SW00418051 >> >> RTF fields showing white background in Mid-tier, grey background in >> Dev Studio. >> >> SW00413020 >> >> Password redirect had an absolute URL in the body of the http >> response >> >> SW00417797 >> >> Un-Display Active Link does not execute the AL as required in Mid-Tier. >> >> SW00430624 >> >> Not possible to double click entries in menus when presented as list >> boxes. >> >> >> >> Regards, >> >> Andrew C. Goodall >> Software Engineer >> Development Services >> ago...@jcpenney.com<mailto:ago...@jcpenney.com> >> jcpenney >> 6501 Legacy Drive >> Plano, TX 75024 >> jcp.com >> >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@arslist.org]<mailto:[mailto:arslist@arslist.org]> On >> Behalf Of Ortega, Jesus A >> Sent: Thursday, August 02, 2012 5:06 PM >> To: arslist@arslist.org<mailto:arslist@arslist.org> >> Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier >> >> ** >> I tried to flush the cache several times. I even tried to delete the >> cache files manually in the mid-tier cache directory and on the >> Tomcat Catalina working directory. It did not help. Fiddler does not >> capture anything either. I was told by Claire Sanford that there is a >> new mid-tier patch that just came out for 7.6.04 SP3. I just >> downloaded it and plan to try it in my dev environment. The weird >> thing is that the development environment shows no signs of problems. >> It is just the production one. Then again, Dev is just a straight one >> mid-tier and one app server configuration. >> >> >> >> Jesus Ortega >> Senior II, Implementation Engineer >> LyondellBasell Industries >> Office: 713 309-4914 >> Cell: 281 546-0735 >> >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On >> Behalf Of ravi rai >> Sent: Thursday, August 02, 2012 4:26 PM >> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> >> Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier >> >> ** >> Do cache flush on all mid tier nodes. >> >> On IE hit F12 new popup will open go to Cache and select Clear >> browser Cache for this domain Close all browser and retry >> >> >> Regards >> Ravi Rai >> >> >> ________________________________ >> Date: Thu, 2 Aug 2012 16:20:39 -0400 >> From: jdso...@shyle.net<mailto:jdso...@shyle.net> >> Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier >> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> >> >> ** >> >> If it does not work on IE as well on a supported version, then was it >> ever working? If so any updates to the Java libraries? >> >> Joe >> >> From: Ortega, Jesus A<mailto:jesus.ort...@lyondellbasell.com> >> Sent: Thursday, August 02, 2012 4:12 PM >> Newsgroups: public.remedy.arsystem.general >> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> >> Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier >> >> ** >> Yes, we are using IE 8 as our main browser. I just ran the diagnostic >> in Firefox to get more information on the error. >> As usual, BMC support is of no help. I had our support org escalate >> it as a high incident and all I hear is crickets from BMC land. >> >> Jesus Ortega >> Senior II, Implementation Engineer >> LyondellBasell Industries >> Office: 713 309-4914 >> Cell: 281 546-0735 >> >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On >> Behalf Of Joe Martin D'Souza >> Sent: Thursday, August 02, 2012 2:47 PM >> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> >> Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier >> >> ** >> >> My first immediate question to you would be did you try this on an >> officially supported browser IE on an officially supported version? >> >> Firefox is not one of the officially supported browser, so though >> most things work on FireFox or Safari or Chrome, if something does >> not work, I would try it on a supported version of IE before deeming >> it to be a problem. >> If it's a problem there too, then yes further investigate. If not >> then it may just be one of those exceptions that are not supported on >> non IE browsers.. >> >> Personally I like Chrome and then FireFox too, but when I encounter a >> problem, I attempt reproducing it on IE.. If it cannot be reproduced >> on IE, then technically you do not have much of a case, you could try >> bringing it up with BMC Support, but there is no guarantee they would >> consider it as a priority issue.. >> >> Joe >> >> From: Ortega, Jesus A<mailto:jesus.ort...@lyondellbasell.com> >> Sent: Thursday, August 02, 2012 3:38 PM >> Newsgroups: public.remedy.arsystem.general >> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> >> Subject: Caught Exception Object Expected - 7.6.04 Mid-tier >> >> ** >> Greetings ARSListers, >> >> I really don't like bothering everyone on the list with questions of >> this type, but I need some help. First of all I have a 7.6.04 >> ARsystem \ITSM SP2 system and have Mid-tier 7.6.0 SP3. . I am running >> a load balanced, server grouped environment on Windows 2008 R2, and >> Tomcat 6, 64-bit, 2 midtiers, 2 app servers. >> >> In the past few days I have been getting a steady stream of >> complaints from my clients regarding an error when they are searching >> changes. >> They will go to Applications menu\Change Management\Search Change and >> when the change form opens and they search, they get "Caught Exception : >> Object Expected" . >> This only happens to a few people, not everyone, but it is consistent. >> I have tried to flush the mid-tier cache, manually delete Tomcat and >> Mid-tier cache, and I got rid of the Viewstat.dat file. One customer >> that has the issue can go to any machine and the issue follows her. I >> can hard code her password and log into my desktop and it will happen >> to me. >> >> We turned on logging in Firefox and captured the following error. It >> seems to point at ClientCore.js. I have a suspicion that this is >> cache related, perhaps eCache related. Your help would be appreciated. >> >> Caught exception >> http://myserver/arsys/resources/javascript/7.6.04%20SP3%2020120130235 >> 7 >> /moz/ClientCore.js:11 >> - TypeError: >> >> q is not a function... AT: >> >> MarshallArgs@http://myserver/arsys/resources/javascript/7.6.04%20SP3% >> 2 >> 0201201302357/moz/ClientCore.js:11<mailto:MarshallArgs@http://myserve >> r >> /arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCor >> e >> .js:11> >> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%202012013023 >> 5 >> 7/moz/ClientCore.js:11 >> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%202012013023 >> 5 >> 7/moz/ClientCore.js:11 >> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%202012013023 >> 5 >> 7/moz/ClientCore.js:11 >> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%202012013023 >> 5 >> 7/moz/ClientCore.js:11 >> FormAction_GenericApply@http://edcwap38/arsys/resources/javascript/7. >> 6 >> .04%20SP3%20201201302357/moz/ClientCore.js:11<mailto:FormAction_Gener >> i >> cApply@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%202012 >> 0 >> 1302357/moz/ClientCore.js:11> >> ARACTCommit@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%2 >> 0 >> 201201302357/moz/ClientCore.js:11<mailto:ARACTCommit@http://edcwap38/ >> a >> rsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore. >> j >> s:11> >> @http://myserver/arsys/forms/ideliverapp/CHG:Infrastructure%20Change/ >> B >> est%20Practice%20View/form.js/37a779c4.js?format=html:993 >> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%202012013023 >> 5 >> 7/moz/ClientCore.js:11 >> ARRunGoto@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%202 >> 0 >> 1201302357/moz/ClientCore.js:11<mailto:ARRunGoto@http://edcwap38/arsy >> s >> /resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:1 >> 1 >> > >> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%202012013023 >> 5 >> 7/moz/ClientCore.js:11 >> ExecuteWorkflow@http://edcwap38/arsys/resources/javascript/7.6.04%20S >> P >> 3%20201201302357/moz/ClientCore.js:11<mailto:ExecuteWorkflow@http://e >> d >> cwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/Cli >> e >> ntCore.js:11> >> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%202012013023 >> 5 >> 7/moz/ClientCore.js:11 >> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%202012013023 >> 5 >> 7/moz/ClientCore.js:11 >> WorkflowContext@http://edcwap38/arsys/resources/javascript/7.6.04%20S >> P >> 3%20201201302357/moz/ClientCore.js:11<mailto:WorkflowContext@http://e >> d >> cwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/Cli >> e >> ntCore.js:11> >> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%202012013023 >> 5 >> 7/moz/ClientCore.js:11 >> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%202012013023 >> 5 >> 7/moz/ClientCore.js:11 >> >> >> >> Jesus Ortega >> Senior II, Implementation Engineer >> LyondellBasell Industries >> Office: 713 309-4914 >> Cell: 281 546-0735 >> >> >> Information contained in this email is subject to the disclaimer >> found by clicking on the following link: >> http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG12 >> www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers >> Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: >> "Where the Answers Are"_ >> >> Information contained in this email is subject to the disclaimer >> found by clicking on the following link: >> http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG12 >> www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ >> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where >> the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> >> ARSlist: "Where the Answers Are"_ >> >> Information contained in this email is subject to the disclaimer >> found by clicking on the following link: >> http://www.lyondellbasell.com/Footer/Disclaimer/ >> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where >> the Answers Are"_ >> >> The information transmitted is intended only for the person or entity >> to which it is addressed and may contain confidential and/or >> privileged material. 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