Re: Malloc Failed On server in User Tool
Hello Longwing, Thanks for your swift response. Let me check with BMC. Once again, thanks for your timely help. Regards, Suresh Loganathan On Thu, Aug 9, 2012 at 8:41 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Suresh, Malloc errors are 'Memory Allocation' errors, which means that some piece of the system is asking the OS for memory, and is getting an OS level response that the memory is not available. In this case it is likely that they are running on 32 Bit OS's and in this case it is either the user tool, or the server that is running out of memory, a quick task manager/top will show you which one. The 'fix' isn't so easy...usually it's as simple as close the affected application (client/server) and restart it to correct the problem short term, but why the process reached this 2GB limit is the main concern and would take effort from BMC to determine if there is some sort of leak that needs to be corrected. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Thursday, August 09, 2012 4:22 AM To: arslist@ARSLIST.ORG Subject: Malloc Failed On server in User Tool ** Hi Guys, I have a problem to use a Remedy user tool not web url. Only few (2) users are getting this issue. Please refer below ARERR[300] Malloc Failed On server. This issue creates the huge panic to our remedy admin team. can you please share the fix to resolve the issue. Regards, Suresh Loganathan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Write Access Permissions Error Submitting SRM On Behalf Of
Hi, to follow up what Yogini has mentioned, I have seen a number of issues with SRM (over the versions) when attempting to close consoles, using On Behalf of, etc where the system attempted to update the SRM preferences (surrounding counts, etc) due to the records in the preference forms having a different case on the login ID e.g. s1234 - Login ID, preference record had S1234. If you have a non case sensitive database, and the user logged in for the first time using a upper case letter in the login ID (allowed), the preference record would be written in upper case. When SSO was applied (or the user logged in with lower case), the user was logged in using the stored lower case Login ID and this threw errors as the system could not update the preference record - although it was a case insensitive system. Deleting the preference records would allow the user to re-create this on next login fixing the issue. Something to note surrounding the whacky world of SRM. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support Sent: 09 August 2012 18:02 To: arslist@ARSLIST.ORG Subject: Re: Write Access Permissions Error Submitting SRM On Behalf Of ** Hi, We have seen same error at our end. To resolve this, we recreated user record for the user we were getting an error, then it started working correctly as expected. HTH -- Regards, Yogini Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need to add menus to some fields on AST forms
Hi Julie, If you really want to avoid the Class Manager, the simplest thing I can think of is to define some on return active links to replace the menus by set fields actions, until you have fixed your problem with SyncUI. If you have some static menus, you can use a dummy SQL query, like in Oracle : select 'choice 1', 'value 1' from dual UNION select 'choice 2', 'value 2' from dual ... On Fri, Aug 10, 2012 at 12:59 AM, Julie Sellers julsell...@yahoo.com wrote: ** Hi Folks...could use your help! I need a Char field w/menu attached by workflow on AST:ComputerSystem. (well actually 4 fields) The customer is upgrading from v71 to v7604 sp2. In v71, they just added menus to existing fields like 'Environment Specification' I wanted to attach the menus with Change Field actions in an Active Link; however, they are not working. (I presume this is because no menu is attached already.) So... Is there any way to avoid modifying the attribute in Class Manager to do this? If not, I'll just create new attributes; however, we are having a *DEVIL* of a time with SyncUI not working. Have had an open tkt on this w/BMC for the last several weeks! :( Suggestions? Thx, js _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Tables, filters and refreshing
Hi, I have a table in a form that is used to compute some aggregated funtion. I use it inside a loop in a guide. So I check this value several times during execution. The content of the table changes, but not the fields used at the table qualification. The strange behavior is that ARS only computes the value at the first iteration, so the value is not correct for second or next executions. To be more clear: I have a table with a qualification: 'ParentID' = $Entry ID$ Then I have a guide with the next filters: Label: Loop Filter 1: SET I use a field of the table and compute the MAX. Filter 2: CALL SERVICE I call a service that changes values at the database Filter 3: If some condition is meet GOTO Loop. Looking at the log I see that the first time Filter 1 is executed, a SELECT is sent to the database, so the MAX value is retrieved correctly. Then the service executes and I can see the SQL going to the database with INSERTS and UPDATES followed by a COMMIT WORK. So the Database is correctly updated. But next time Filter 1 is called, no SELECT to the database is done (seems that the Server has some kind of Cache and thoughts that the database hasn't changed) Well, the question: Is there any process command that forces a refresh on table on filter side? Regards, Jose Manuel Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Tables, filters and refreshing
Jose, I myself have also experienced the situation that you are describing. The only solution I have found is to go with direct sql for count/sum/etc type of things to get the information I need because, as you describe, there is no 'table refresh' on filters. Another option that may work is to make the entire thing a service action, meaning within a service action set the parentID to Entry ID, then loop...and then return the results in your output, then do the next one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Friday, August 10, 2012 5:54 AM To: arslist@ARSLIST.ORG Subject: Tables, filters and refreshing ** Hi, I have a table in a form that is used to compute some aggregated funtion. I use it inside a loop in a guide. So I check this value several times during execution. The content of the table changes, but not the fields used at the table qualification. The strange behavior is that ARS only computes the value at the first iteration, so the value is not correct for second or next executions. To be more clear: I have a table with a qualification: 'ParentID' = $Entry ID$ Then I have a guide with the next filters: Label: Loop Filter 1: SET I use a field of the table and compute the MAX. Filter 2: CALL SERVICE I call a service that changes values at the database Filter 3: If some condition is meet GOTO Loop. Looking at the log I see that the first time Filter 1 is executed, a SELECT is sent to the database, so the MAX value is retrieved correctly. Then the service executes and I can see the SQL going to the database with INSERTS and UPDATES followed by a COMMIT WORK. So the Database is correctly updated. But next time Filter 1 is called, no SELECT to the database is done (seems that the Server has some kind of Cache and thoughts that the database hasn't changed) Well, the question: Is there any process command that forces a refresh on table on filter side? Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Tables, filters and refreshing
Jose, I do similar things. However for me to get the process to work, I do a table loop in the first form. This table loop pushes values to a second form which contains the second table that I need to loop through. The results from here are pushed to a third form where they are aggregated. A little bit of a kludge but it works. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, August 10, 2012 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Tables, filters and refreshing Jose, I myself have also experienced the situation that you are describing. The only solution I have found is to go with direct sql for count/sum/etc type of things to get the information I need because, as you describe, there is no 'table refresh' on filters. Another option that may work is to make the entire thing a service action, meaning within a service action set the parentID to Entry ID, then loop...and then return the results in your output, then do the next one... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Friday, August 10, 2012 5:54 AM To: arslist@ARSLIST.ORG Subject: Tables, filters and refreshing ** Hi, I have a table in a form that is used to compute some aggregated funtion. I use it inside a loop in a guide. So I check this value several times during execution. The content of the table changes, but not the fields used at the table qualification. The strange behavior is that ARS only computes the value at the first iteration, so the value is not correct for second or next executions. To be more clear: I have a table with a qualification: 'ParentID' = $Entry ID$ Then I have a guide with the next filters: Label: Loop Filter 1: SET I use a field of the table and compute the MAX. Filter 2: CALL SERVICE I call a service that changes values at the database Filter 3: If some condition is meet GOTO Loop. Looking at the log I see that the first time Filter 1 is executed, a SELECT is sent to the database, so the MAX value is retrieved correctly. Then the service executes and I can see the SQL going to the database with INSERTS and UPDATES followed by a COMMIT WORK. So the Database is correctly updated. But next time Filter 1 is called, no SELECT to the database is done (seems that the Server has some kind of Cache and thoughts that the database hasn't changed) Well, the question: Is there any process command that forces a refresh on table on filter side? Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Tables, filters and refreshing
OK, Thank to both of you for the early answer! Let's create another service! Jose Manuel Huerta http://theremedyforit.com/ On Fri, Aug 10, 2012 at 3:03 PM, Shellman, David dave.shell...@te.comwrote: Jose, I do similar things. However for me to get the process to work, I do a table loop in the first form. This table loop pushes values to a second form which contains the second table that I need to loop through. The results from here are pushed to a third form where they are aggregated. A little bit of a kludge but it works. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, August 10, 2012 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: Tables, filters and refreshing Jose, I myself have also experienced the situation that you are describing. The only solution I have found is to go with direct sql for count/sum/etc type of things to get the information I need because, as you describe, there is no 'table refresh' on filters. Another option that may work is to make the entire thing a service action, meaning within a service action set the parentID to Entry ID, then loop...and then return the results in your output, then do the next one... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Friday, August 10, 2012 5:54 AM To: arslist@ARSLIST.ORG Subject: Tables, filters and refreshing ** Hi, I have a table in a form that is used to compute some aggregated funtion. I use it inside a loop in a guide. So I check this value several times during execution. The content of the table changes, but not the fields used at the table qualification. The strange behavior is that ARS only computes the value at the first iteration, so the value is not correct for second or next executions. To be more clear: I have a table with a qualification: 'ParentID' = $Entry ID$ Then I have a guide with the next filters: Label: Loop Filter 1: SET I use a field of the table and compute the MAX. Filter 2: CALL SERVICE I call a service that changes values at the database Filter 3: If some condition is meet GOTO Loop. Looking at the log I see that the first time Filter 1 is executed, a SELECT is sent to the database, so the MAX value is retrieved correctly. Then the service executes and I can see the SQL going to the database with INSERTS and UPDATES followed by a COMMIT WORK. So the Database is correctly updated. But next time Filter 1 is called, no SELECT to the database is done (seems that the Server has some kind of Cache and thoughts that the database hasn't changed) Well, the question: Is there any process command that forces a refresh on table on filter side? Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Customizing the ITSM notifications
Thanks for the advices!! I would forget about embedding images on the email (that was my first option). Since the midtier server is not at DMZ and not open to the internet, I will publish images on an open server. About mobile terminals, maybe it will be a concern at a near future, but now, almost 100% of users will receive mail on PC or highly evolved smart-phones. And my first objective is to impress executive stakeholders that will receive those mails. Sometimes to justify the cost of the customer investment, you need to dress the final product. So images in the email are a must. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Fri, Aug 10, 2012 at 3:19 PM, Pierson, Shawn shawn.pier...@sug.comwrote: ice is to do some basic text formatting with HTML tables in the bodies of the messages and use the header and footer for setting some properties via CSS. However, be very careful not to get too elaborate so people viewing just the text are ok. Images look nice at first, but I personally would use them very sparingly. If you’re looking at the screenshot below, for example, the blue header bar image communicates nothing and takes up probably half a screen down on a smart phone. I’d also use no more than two columns (rather than the five in the screenshot) in the body and avoid the images since they don’t really communicate any information. Use colors and text formatting such as bold and italics to make things stand out. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
TEMPLATE function on filters
A quick question: Do you know how to use the TEMPLATE function on filters? I'm using ARS 7.5 Regards, Jose Manuel Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange License issue in 7.6.4 (1/2 resolved)
All, Thank you all for your ideas and advice, Part of our issue was the load balancer and connections from the mid-tier. For some reason our three mid-tiers would bounce between the two app servers during a session. To resolve that we needed to remove both app server and then re-add them, therefore, breaking the connections. The other 1/2 of the issue which BMC needs to look into, is the way the system was allowing a non-admin user to log in to two servers at the same time. That part is still open. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 09, 2012 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 What it sounds like is happening is that a user is being routed back thru the load balancer from the ARServer and getting directed to the other server Can you try setting the hosts file so once you are on a server you stay on the server? Here is what I mean: Say the LoadBalancer is 192.168.1.1, ARServer1 is 192.168.1.11, and ARServer2 is 192.168.1.12 Your server group is called REMEDY, ARS server 1 is REMEDY1, and ARS server 2 is REMEDY2 What is happening is a user connects to REMEDY (Which is a DNS alias for the LoadBalancer) and is redirected to REMEDY1. When REMEDY1 needs to open or access some data for a user it tries to connect to REMEDY (since that is the server name the user is working with) and the LoadBalancer redirects that connection to REMEDY2. Your user is now connected to 2 ARS servers using 2 licenses. By changing the hosts file on REMEDY1 we can stop that looping back thru the LoadBalancer REMEDY1 hosts file before change 127.0.0.1localhost 192.168.1.11 REMEDY1 REMEDY1.MYDOMAIN.COM REMEDY1 hosts file after change 127.0.0.1localhost 192.168.1.11 REMEDY1 REMEDY1.MYDOMAIN.COM REMEDY REMEDY.MYDOMAIN.COM Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, August 09, 2012 6:06 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 Hi, (Te baby is fine!) The user should show up on both servers if you don't use sticky, but this should definitely not require two floating licenses. One user should only use one floating license token regardless. Best Regards - Misi, RRR AB, http://rrr.se -Original Message- Good morning Misi, How is the new baby? We were on 7.5 p6 Arserver with ITSM 7.6.1 and went to 7.6.4 r3 of ARserver with ITSM 7.6.4 r2. We tried the new mid-tier settings, and had a few issues. Per BMC we went back to the old school sticky bit, so we could stay up and maybe fix this issue. I am starting to agree and I think that BMC is as well, that a anon admin user should not be showing up on both servers and therefor taking up two floating licenses. I am just looking for anyone that has seen any strangeness with licensing (like this or something else) in 7.6.4 ARS. Take care and be well, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, August 09, 2012 2:01 AM To: arslist@ARSLIST.ORG Subject: Re: Strange License issue in 7.6.4 Hi, One user that simultaneously connects to multiple servers in a group should not consume multiple licenses. If that is the case, it is a bug in the AR Servers. It should not have anything to do with the load balancer. The new recommendation in 7.6.04 is actually to NOT have the sticky bit set between Mid-Tier and AR Server. You say it works fine in 7.6.1, but there is no such version. Which version are you on? I presume that by 7.6.04 r3 you mean 7.6.04 SP3? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) -Original Message- Howard, I've seen this with 7604 with load balancing. Basically, the LB doesn't care about the users. It simply looks at tcp port traffic from the mid tier to the AR. There is not a 1 to 1 correlation between user actions on mid tier and connections to AR. So if a user action spawns 4 TCP connections, each one will be distributed by the load balancer equally depending on how you set it, round robin or least connection etc.. That's probably why you see 1 user on both boxes. That's how I understand it. Hope that helps. I'd like to hear the resolution that BMC comes to as this directly effects pricing for the customer. -Original Message- On Aug 8, 2012, at 8:56 PM, Howard's Gmail hbr4...@gmail.com wrote: I hope this question finds you all in good health. Now for my question/issue, we just went from 7.6.1 to 7.6.4 r3 and started to run out of floating licenses. With the user population staying the same. So we
Re: Runmacro is not returning the stdout error
Since you are not calling the runmacro program from inside ARS I would not expect it to be listed in arfork (I assume you are calling it from the TEC/Ominbus system/app). The arfork log file is for external processes called from ARS (using $PROCESS$ or a Run Process action). What do you see if you call it directly from a shell session? Do you see the error? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie Sent: Thursday, August 09, 2012 6:27 PM To: arslist@ARSLIST.ORG Subject: Re: Runmacro is not returning the stdout error 7.5 filter logs does capture the error, but does not do the stdout nor log to the arfork.log. Error while performing filter action: Error 653258 -- FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9647 */ Filter Level:1 Number Of Filters:77 Checking *FP-SM 340 SM Validate CPI 1 (340) FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli -- Failed qualification FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9647 */ Filter Level:1 Number Of Filters:78 Checking *FP-SM 350 SM Validate CPI 2 (350) FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli -- Passed -- perform actions FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli0: Message FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli Error while performing filter action: Error 653258 FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli Filter *FP-SM 350 SM Validate CPI 2: No enabled error handler FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9648 */ End of filter processing (phase 1) -- Operation - CREATE on FP-SM Svc Management System - NULL FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli0: Push Fields - FP-RA 750 S Submit Request (ARERR 326) FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli Error while performing filter action: Error 326 FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli Filter FP-RA 750 S Submit Request: No enabled error handler FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9649 */ End of filter processing (phase 2) -- Operation - CREATE on FP-RA Svc Request Automation - AUTO0467618 FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu Aug 09 2012 19:15:47.9774 */Canceled filter processing due to error ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: TEMPLATE function on filters
Off the top of my head I don't think it works with filters. I have only seen it used to apply an html format to UI components. An example is the hover tooltip that is triggered when you put your mouse over a record in an ITSM console. Jason On Aug 10, 2012 6:50 AM, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: ** A quick question: Do you know how to use the TEMPLATE function on filters? I'm using ARS 7.5 Regards, Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Data Management Tool not importing AssetPeople data.
I can convert the Excel spreadsheets into CSVs but I cannot import them. I get the Import Complete (ARNOTE 45477) message but there is no staging data. I've reinstalled the DataImportTool, DevStudio, and the DMT but get the same results. The DMT logs do not show an entry for the spreadsheet that I need to import - AST-AssetPeople. Before reloading all the tools I ran logging and wasn't able to see anything in the ActiveLinks and Filter logs; the tools worked fine a few weeks ago so I don't know what has changed. ENVIRONMENT: ARS, ITSM 7.6.04 SP2, SQL 2008 R2 DB, DMT 7.6.04 all on Windows Server 2008 Enterprise OS. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Tables, filters and refreshing
Hi Jose, So you are using the unsupported service-database-update stuff anyway ;-) I have found it hard to control filter-table updates. Why not do a double service thing instead. That way the table would be clear each time, and a refresh would be performed. Filter 1: CALL SERVICE-MAX Start SERVICE-MAX Filter x: SET table-max End SERVICE-MAX return table-max Filter 2: CALL SERVICE-DBUPDATE Start SERVICE-DBUPDATE Database Update End SERVICE-DBUPDATE Filter 3: GOTO Filter 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I have a table in a form that is used to compute some aggregated funtion. I use it inside a loop in a guide. So I check this value several times during execution. The content of the table changes, but not the fields used at the table qualification. The strange behavior is that ARS only computes the value at the first iteration, so the value is not correct for second or next executions. To be more clear: I have a table with a qualification: 'ParentID' = $Entry ID$ Then I have a guide with the next filters: Label: Loop Filter 1: SET I use a field of the table and compute the MAX. Filter 2: CALL SERVICE I call a service that changes values at the database Filter 3: If some condition is meet GOTO Loop. Looking at the log I see that the first time Filter 1 is executed, a SELECT is sent to the database, so the MAX value is retrieved correctly. Then the service executes and I can see the SQL going to the database with INSERTS and UPDATES followed by a COMMIT WORK. So the Database is correctly updated. But next time Filter 1 is called, no SELECT to the database is done (seems that the Server has some kind of Cache and thoughts that the database hasn't changed) Well, the question: Is there any process command that forces a refresh on table on filter side? Regards, Jose Manuel Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Trouble with Firefox and Mid-tier
Hi Folks, The problem with On Return Active Link workflow not firing in Firefox is corrected in: MT_7604SP3_2012AUG08_CU_ALL (7.6.04 SP3 201208081157 Hotfix). Hope this is helpful. Larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Caught Exception Object Expected - 7.6.04 Mid-tier
Update: BMC had us delete the user's search preferences in the AR System Search Preference form. When I did that for the user that was having the Caught Exception error, it went away. Then the next day, after we had done some maintenance and flushed cache, it happened again. Somehow this issue is tied to the AR System Search Preferences. BMC Level 2 and our Support company have not figured it out yet. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell: 281 546-0735 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Thursday, August 02, 2012 9:32 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier Make sure you do not have reverse proxies that cache the Remedy URL's. We were advised by BMC a while ago that the mid-tier is the only component that should handle the cache. After our proxy guys disabled the cache from NOT happening on the reverse proxies all worked fine. Cheers Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, August 03, 2012 1:42 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier The reason clearing the cache and closing ie seems to work is because you are reestablishing a connection. What happens is a user swaps mid tier sessions while they are in remedy. The session headers are not swapped over popping up the error. Clear cache close ie and log back in will of coarse work every time but it doesn't fix the problem. The swapping is random and on not consistent with any user. This would tell you more than likely a hot fix will not fix the issue. It is hard to trouble shoot because it is random and the simple thing to do would be load a hot fix. There are caught exceptions were this is the case but not this one. On 8/2/12, patchsk vamsi...@gmail.com wrote: We have seen this happening randomly to several users. The solution was to delete the IE cache on the client PC. Just clicking clear cache sometimes did not help. Consistent way to remove IE cache is IE -- Tools -- Internet Options -- General tab -- Browsing History -- Settings -- View files -- and select all and delete. The above steps basically takes you to the below folder: C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files Close the browser and relogin to remedy. On Thursday, August 2, 2012 3:05:44 PM UTC-7, Ortega, Jesus A wrote: ** I tried to flush the cache several times. I even tried to delete the cache files manually in the mid-tier cache directory and on the Tomcat Catalina working directory. It did not help. Fiddler does not capture anything either. I was told by Claire Sanford that there is a new mid-tier patch that just came out for 7.6.04 SP3. I just downloaded it and plan to try it in my dev environment. The weird thing is that the development environment shows no signs of problems. It is just the production one. Then again, Dev is just a straight one mid-tier and one app server configuration. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *ravi rai *Sent:* Thursday, August 02, 2012 4:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception Object Expected - 7.6.04 Mid-tier ** Do cache flush on all mid tier nodes. On IE hit F12 new popup will open go to Cache and select Clear browser Cache for this domain Close all browser and retry Regards Ravi Rai -- Date: Thu, 2 Aug 2012 16:20:39 -0400 From: jdso...@shyle.net Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier To: arslist@ARSLIST.ORG ** If it does not work on IE as well on a supported version, then was it ever working? If so any updates to the Java libraries? Joe *From:* Ortega, Jesus A jesus.ort...@lyondellbasell.com *Sent:* Thursday, August 02, 2012 4:12 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception Object Expected - 7.6.04 Mid-tier ** Yes, we are using IE 8 as our main browser. I just ran the diagnostic in Firefox to get more information on the error. As usual, BMC support is of no help. I had our support org escalate it as a high incident and all I hear is crickets from BMC land. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Thursday, August 02, 2012 2:47 PM *To:*
Re: Tables, filters and refreshing
:) Yes, but after running the round of white box testing, I discovered that my programmers where using the application-release-pending process at the end of service processing. So I think that I remain on the supported side. El viernes, 10 de agosto de 2012, Misi Mladoniczky escribió: Hi Jose, So you are using the unsupported service-database-update stuff anyway ;-) I have found it hard to control filter-table updates. Why not do a double service thing instead. That way the table would be clear each time, and a refresh would be performed. Filter 1: CALL SERVICE-MAX Start SERVICE-MAX Filter x: SET table-max End SERVICE-MAX return table-max Filter 2: CALL SERVICE-DBUPDATE Start SERVICE-DBUPDATE Database Update End SERVICE-DBUPDATE Filter 3: GOTO Filter 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I have a table in a form that is used to compute some aggregated funtion. I use it inside a loop in a guide. So I check this value several times during execution. The content of the table changes, but not the fields used at the table qualification. The strange behavior is that ARS only computes the value at the first iteration, so the value is not correct for second or next executions. To be more clear: I have a table with a qualification: 'ParentID' = $Entry ID$ Then I have a guide with the next filters: Label: Loop Filter 1: SET I use a field of the table and compute the MAX. Filter 2: CALL SERVICE I call a service that changes values at the database Filter 3: If some condition is meet GOTO Loop. Looking at the log I see that the first time Filter 1 is executed, a SELECT is sent to the database, so the MAX value is retrieved correctly. Then the service executes and I can see the SQL going to the database with INSERTS and UPDATES followed by a COMMIT WORK. So the Database is correctly updated. But next time Filter 1 is called, no SELECT to the database is done (seems that the Server has some kind of Cache and thoughts that the database hasn't changed) Well, the question: Is there any process command that forces a refresh on table on filter side? Regards, Jose Manuel Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage002.jpgimage003.jpgimage004.jpg
Slow Response Time on Inventory Location Form
ENV:
ARS 7.5
CMDB 7.6 patch 002
ITSM 7.6 patch 001
WinServer 2008 R2
SQL Server 2008 R2
BMC.CORE:BMC_BaseElement has 3,012,967 rows
BMC.CORE:BMC_BaseRelationship has 416,512 rows
Some users are complaning that when they access the Inventory Location form it
can take up to a minute or more to show the data. I think the problem is the
CIs in Inventory table on the CIs in Inventory Tab. It is refreshing from the
AST:SearchFromBase_Relationship form which is a join on
AST:SearchFromBase_Relationship1 and SHR:SchemaNames.
AST:SearchFromBase_Relationship1 is a join betweeen
BMC.CORE:BMC_BaseRelationship and BMC.CORE:BMC_BaseElement.
The SQL code that is creating the problem appears to be:
SELECT TOP 11
T914.C1,C21000,C20020,C490009100,C400128900,C490009000,C490021100,C20003,C20004,C20005,C11,C240001002,C240001005
FROM T914 WHERE ((T914.C490008000 = 'AS02004C4F4F503_ytTgIjsRAANTQA') AND
(T914.C300420800 != 'AS02004C4F4F503_ytTgIjsRAANTQA') AND ((T914.C160 = ' ') OR
((' ' = ' ') AND (T914.C160 IS NULL ORDER BY 1 ASC
T914 is AST:SearchFromBase_Relationship
Has anyone had (or currently have) a similar problem that they have fixed? I
tried using SQL Manager to check the code execution and it wasn't really much
help. I added one index to BaseElement but the decrease in time was minimal.
Scrolling though the records on this form is torture unless there are no
entries in the CIs in Inventory table.
Thanks.
___
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License
Hi, Is there a tool that manages licensing that works with 7.6.4? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License
Hey Kathy, here at column technologies we make a tool called sentinel that can help monitor, manage and optimize your itsm and ars licensing I could show you it at some point if you would like? Dom KathyMorris kathymorris...@aol.com wrote: ** Hi, Is there a tool that manages licensing that works with 7.6.4? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need to add menus to some fields on AST forms
Julie, Unfortunately you cannot attach a menu to a field via workflow that doesn't already have a menu attached to it via form definition. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: Thursday, August 09, 2012 5:00 PM To: arslist@ARSLIST.ORG Subject: Need to add menus to some fields on AST forms ** Hi Folks...could use your help! I need a Char field w/menu attached by workflow on AST:ComputerSystem. (well actually 4 fields) The customer is upgrading from v71 to v7604 sp2. In v71, they just added menus to existing fields like 'Environment Specification' I wanted to attach the menus with Change Field actions in an Active Link; however, they are not working. (I presume this is because no menu is attached already.) So... Is there any way to avoid modifying the attribute in Class Manager to do this? If not, I'll just create new attributes; however, we are having a *DEVIL* of a time with SyncUI not working. Have had an open tkt on this w/BMC for the last several weeks! :( Suggestions? Thx, js _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License
I am a huge fan of Misi's RRR|License, I used it at my last engagement and it did a great job helping us figure out how to most effectively move users between float fixed AR licenses since we had around the clock coverage with more concurrent users during the middle of the day. It is a fairly easy tool to use and presents the data in an easy to understand format (at least to me). We had a huge number of fixed licenses and very few floating so it even got to the point where we were going to approach BMC about trading in fixed licenses for floating thanks to the analysis done by this tool. Misi has a nice tutorial about it here: http://rrr.se/doc/RRR_LicenseManagement.pdf -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Friday, August 10, 2012 8:38 AM To: arslist@ARSLIST.ORG Subject: License ** Hi, Is there a tool that manages licensing that works with 7.6.4? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need to add menus to some fields on AST forms
Not 100% sure of it, but I think that class manager has nothing to do with AST forms. Class manager defines the forms of the CMDB. AST forms are join forms comming from the CMDB forms that are part of the Asset Management application. So you must change the AST form directly from the developer studio, using an overlay. There is no need to deal with the class manager. Jose Huerta theremedyforit.com El 10/08/2012, a las 18:05, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: Julie, Unfortunately you cannot attach a menu to a field via workflow that doesn't already have a menu attached to it via form definition. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: Thursday, August 09, 2012 5:00 PM To: arslist@ARSLIST.ORG Subject: Need to add menus to some fields on AST forms ** Hi Folks...could use your help! I need a Char field w/menu attached by workflow on AST:ComputerSystem. (well actually 4 fields) The customer is upgrading from v71 to v7604 sp2. In v71, they just added menus to existing fields like 'Environment Specification' I wanted to attach the menus with Change Field actions in an Active Link; however, they are not working. (I presume this is because no menu is attached already.) So... Is there any way to avoid modifying the attribute in Class Manager to do this? If not, I'll just create new attributes; however, we are having a *DEVIL* of a time with SyncUI not working. Have had an open tkt on this w/BMC for the last several weeks! :( Suggestions? Thx, js _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need to add menus to some fields on AST forms
Julie, You can use the class manager to add a $\NULL$ menu to the fields, and then use workflow to attach the correct menu. I've done that with the Floor and Room fields. (we are on ARS 7.1 / CMDB 2.1. I assume that hasn't changed for 7.6.04) As far as getting SynchUI to work, it doesn't work if you have disallowed unqualified searches (again... for our version at least). Enable unqualified searches and see if that helps. Thad On Thu, Aug 9, 2012 at 3:59 PM, Julie Sellers julsell...@yahoo.com wrote: ** Hi Folks...could use your help! I need a Char field w/menu attached by workflow on AST:ComputerSystem. (well actually 4 fields) The customer is upgrading from v71 to v7604 sp2. In v71, they just added menus to existing fields like 'Environment Specification' I wanted to attach the menus with Change Field actions in an Active Link; however, they are not working. (I presume this is because no menu is attached already.) So... Is there any way to avoid modifying the attribute in Class Manager to do this? If not, I'll just create new attributes; however, we are having a *DEVIL* of a time with SyncUI not working. Have had an open tkt on this w/BMC for the last several weeks! :( Suggestions? Thx, js _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License
Does this tool work with 7.6.4? I noticed in the attachment there is reference to 7.1 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, August 10, 2012 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: License ** I am a huge fan of Misi's RRR|License, I used it at my last engagement and it did a great job helping us figure out how to most effectively move users between float fixed AR licenses since we had around the clock coverage with more concurrent users during the middle of the day. It is a fairly easy tool to use and presents the data in an easy to understand format (at least to me). We had a huge number of fixed licenses and very few floating so it even got to the point where we were going to approach BMC about trading in fixed licenses for floating thanks to the analysis done by this tool. Misi has a nice tutorial about it here: http://rrr.se/doc/RRR_LicenseManagement.pdf -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Friday, August 10, 2012 8:38 AM To: arslist@ARSLIST.ORG Subject: License ** Hi, Is there a tool that manages licensing that works with 7.6.4? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License
Good point, I had last used it on a 7.0.1 installation about a year ago so I'm not sure about current compatibility. I was also only using it for base ARS licenses, we didn't have any applications installed. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Friday, August 10, 2012 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: License ** Does this tool work with 7.6.4? I noticed in the attachment there is reference to 7.1 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, August 10, 2012 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: License ** I am a huge fan of Misi's RRR|License, I used it at my last engagement and it did a great job helping us figure out how to most effectively move users between float fixed AR licenses since we had around the clock coverage with more concurrent users during the middle of the day. It is a fairly easy tool to use and presents the data in an easy to understand format (at least to me). We had a huge number of fixed licenses and very few floating so it even got to the point where we were going to approach BMC about trading in fixed licenses for floating thanks to the analysis done by this tool. Misi has a nice tutorial about it here: http://rrr.se/doc/RRR_LicenseManagement.pdf -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Friday, August 10, 2012 8:38 AM To: arslist@ARSLIST.ORG Subject: License ** Hi, Is there a tool that manages licensing that works with 7.6.4? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Runmacro is not returning the stdout error
That is correct, it is being called externally. The tec/onmibus server ssh/rsh to the remedy server to executed the script. This is what I'm simulating, running it local on server (commandline), which should do the stdout of arerrors but this is not occurring with 7.5 runmacro, but does work with the 6.3 runmacro. This is what seen from shell and no error stdout. BMC Remedy Action Request System Unix Runmacro Version 7.5.00 Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved. Executing macro - Automation. Please wait... Macro - Automation processing complete. Verses. Action Request System Unix Runmacro Version 6.3 Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved. Executing macro - Automation. Please wait... - You have selected a CPI that is not valid, please re-select a CPI to continue. If you need to request a new CPI, Submit a Remedy Request with the following CPI: Sched./Planned Work -- Desktop Software -- Remedy-Request New CPI [ARERR 653258] Macro - Automation processing complete. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need a tool to report on ITSM app license usage
For license Management - does this work with 7.6.4? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Friday, June 22, 2012 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Need a tool to report on ITSM app license usage Hi Howard, Congratulations to you, your son, and family. Welcome back! Ben Chernys www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: June-21-12 21:21 To: arslist@ARSLIST.ORG Subject: Need a tool to report on ITSM app license usage Hi all and I am back from my transplant. Thanks to all Now for my first posting, I Need a tool to report on ITSM app license usage by user and company. We are moving to 7.6.4 Thanks Hbr Sent from my iPhone 4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Question
Hi: For multi-tenancy - if I have two separate companies Company Enterprise J Company Enterprise B Can I have the same support group names when I configure multi-tenancy for both Company A and Company B? Are there any problems with naming the Company and the Support Organization the same name? For Example: Company: Enterprise J Organization: Enterprise J ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Question
Hi, yes, you can have the same names. The combination of Company, Organisation and Support Group provide the uniqueness. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: 10 August 2012 18:50 To: arslist@ARSLIST.ORG Subject: Question ** Hi: For multi-tenancy - if I have two separate companies Company Enterprise J Company Enterprise B Can I have the same support group names when I configure multi-tenancy for both Company A and Company B? Are there any problems with naming the Company and the Support Organization the same name? For Example: Company: Enterprise J Organization: Enterprise J _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need a tool to report on ITSM app license usage
Hi Cathy, my tool has been specifically designed for 7.6.04 and server groups. http://www.missingpiecessoftware.com/component/content/article?id=68 You can download a trial version (limited to 20 users) to see if it meets your requirements. Feel free to contact me on any outstanding questions. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Need to add menus to some fields on AST forms
Thanks all! Was hoping to avoid this, but guess not. @Thad...Yes, we allow unqualified searchs; however, SyncUI is still not working and BMC Support is less than no help. Saw on BMC Communities an issue on this from first of the year with our same server configuration. Given our experience so far, they still haven't fixed it! From: Thad Esser thad.es...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 10, 2012 12:33 PM Subject: Re: Need to add menus to some fields on AST forms ** Julie, You can use the class manager to add a $\NULL$ menu to the fields, and then use workflow to attach the correct menu. I've done that with the Floor and Room fields. (we are on ARS 7.1 / CMDB 2.1. I assume that hasn't changed for 7.6.04) As far as getting SynchUI to work, it doesn't work if you have disallowed unqualified searches (again... for our version at least). Enable unqualified searches and see if that helps. Thad On Thu, Aug 9, 2012 at 3:59 PM, Julie Sellers julsell...@yahoo.com wrote: ** Hi Folks...could use your help! I need a Char field w/menu attached by workflow on AST:ComputerSystem. (well actually 4 fields) The customer is upgrading from v71 to v7604 sp2. In v71, they just added menus to existing fields like'Environment Specification' I wanted to attach the menus with Change Field actions in an Active Link; however, theyare not working. (I presume this is because no menu is attached already.) So... Is there any way to avoid modifying the attribute in Class Manager to do this? If not,I'll just create new attributes; however,we are having a *DEVIL* of a time with SyncUI not working. Have had an open tkt on this w/BMC for the last several weeks! :( Suggestions? Thx, js_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Emergency. Need Experienced Remedy Developer for project starting next week.
Hi, If you are an experienced Remedy developer and consultant who can design a custom application and are available for a project that starts as early as next week, please give me a call at 310-230-1722. This application does not involve the ITSM Suite. I can give you more of the details when we talk. Thanks. Stan Feinstein Project Remedies Inc. w. 310-230-1722. c. 310-428-5748. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Emergency. Need Experienced Remedy Developer for project starting next week.
Sent from my iPhone, so typo's or funky words can and do happen! On Aug 10, 2012, at 2:14 PM, Stanley Feinstein st...@projectremedies.com wrote: ** Hi, If you are an experienced Remedy developer and consultant who can design a custom application and are available for a project that starts as early as next week, please give me a call at 310-230-1722. This application does not involve the ITSM Suite. I can give you more of the details when we talk. Thanks. Stan Feinstein Project Remedies Inc. w. 310-230-1722. c. 310-428-5748. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Application Pending Form
Does anyone know where application pending gets its other long field data from? I am looking around, just asking. if ya know On Wed, Nov 16, 2011 at 1:30 PM, Thad Esser thad.es...@gmail.com wrote: ** Mike, We use ITSM 7.0.3 (SRM 2.2) so this may not apply; however, I found that SRM was trying to use the assignment engine on every request, even though we don't use it. This was causing the Application Pending form to have a lot of unprocessed records. I didn't find any application configuration settings to control that, so I ended up just disabling the one filter that was creating all the Application Pending entries - SRM:REQ:Assignment_RunAssignmentEngine. Of course, that might be different for 7.6.04. Also, Work Orders were trying to assign to individuals. There is an application configuration setting for that (Assignement Engine Integration setting under the work order Rules option). All the other You should be able look at the Command field on Application Pending to get an idea of where the rest are coming from. (and yes, they should be clearing themselves) Hope that helps, Thad On Wed, Nov 16, 2011 at 9:11 AM, Michael Burton michael_bur...@hotmail.co.uk wrote: ** Hi Danny, In the form field on AP, they are from: SRM:Request TMS:Task CHG:Infrastructure Change Other entries appear, but they disappear very quickly. I think you've answered my question though - they should be getting cleared out by the sound of it. Thanks - Mike -- Date: Wed, 16 Nov 2011 17:06:55 + From: danny.kell...@strategicworkflow.com Subject: Re: Application Pending Form To: arslist@ARSLIST.ORG ** Hi, Depending on what you see in there, depends on what process or plugin is not clearing them out. Are they all the same information? Kind regards Danny *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Michael Burton *Sent:* 16 November 2011 16:56 *To:* arslist@ARSLIST.ORG *Subject:* Application Pending Form ** Hi, Quick question regarding the Application Pending form. We are currently having a few issues with SLM in that we can't currently rebuild any service targets without the whole system becoming unstable and/or crashing out. We have an open ticket with BMC and they may have found a problem in that our Application Pending form had over 300K entries and does not appear to clear/purge itself? Does anybody else have this issue and/or do you know of any other forms which should possibly purge themselves and would cause performance issues if they didn't? We are running 7.6.04 on Linux. Thanks - Mike _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Application Pending Form
v7604 in ARSmarts doesn't show any cross referenced workflow, if that helps. From: patrick zandi remedy...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 10, 2012 4:21 PM Subject: Re: Application Pending Form ** Does anyone know where application pending gets its other long field data from? I am looking around, just asking. if ya know On Wed, Nov 16, 2011 at 1:30 PM, Thad Esser thad.es...@gmail.com wrote: ** Mike, We use ITSM 7.0.3 (SRM 2.2) so this may not apply; however, I found that SRM was trying to use the assignment engine on every request, even though we don't use it. This was causing the Application Pending form to have a lot of unprocessed records. I didn't find any application configuration settings to control that, so I ended up just disabling the one filter that was creating all the Application Pending entries - SRM:REQ:Assignment_RunAssignmentEngine. Of course, that might be different for 7.6.04. Also, Work Orders were trying to assign to individuals. There is an application configuration setting for that (Assignement Engine Integration setting under the work order Rules option). All the other You should be able look at the Command field on Application Pending to get an idea of where the rest are coming from. (and yes, they should be clearing themselves) Hope that helps, Thad On Wed, Nov 16, 2011 at 9:11 AM, Michael Burton michael_bur...@hotmail.co.uk wrote: ** Hi Danny, In the form field on AP, they are from: SRM:Request TMS:Task CHG:Infrastructure Change Other entries appear, but they disappear very quickly. I think you've answered my question though - they should be getting cleared out by the sound of it. Thanks - Mike Date: Wed, 16 Nov 2011 17:06:55 + From: danny.kell...@strategicworkflow.com Subject: Re: Application Pending Form To: arslist@ARSLIST.ORG ** Hi, Depending on what you see in there, depends on what process or plugin is not clearing them out. Are they all the same information? Kind regards Danny From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: 16 November 2011 16:56 To: arslist@ARSLIST.ORG Subject: Application Pending Form ** Hi, Quick question regarding the Application Pending form. We are currently having a few issues with SLM in that we can't currently rebuild any service targets without the whole system becoming unstable and/or crashing out. We have an open ticket with BMC and they may have found a problem in that our Application Pending form had over 300K entries and does not appear to clear/purge itself? Does anybody else have this issue and/or do you know of any other forms which should possibly purge themselves and would cause performance issues if they didn't? We are running 7.6.04 on Linux. Thanks - Mike _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG/ARSlist Awards 2012: Nominations for MVP etc. and New Categories now open
I've done my part to vote. I did have to decide between a handful of people, but I made my nomination. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Thu, Aug 9, 2012 at 11:49 AM, Doug Blair d...@blairing.com wrote: ARSlist readers, DO NOT REPLY TO THIS EMAIL WITH A NOMINATION, but do keep reading! I was just filtering through a few thousand emails at lunch today and the two sent by Dan Bloom and LJ Longwing struck a chord. We read this mailing list every day, and (probably) search the archives every so often, looking for that elusive bit of knowledge, configuration, programming technique or someone else's experience with an extremely complicated subject. There is too much to know and not enough brain space for any single person to know all of it. We must share what we have learned just to get through the day. The things I have learned on the list have saved me MONTHS of effort! There is a dedicated group of generous people who over the past year (and past couple of decades) have freely shared what they know so that we can do our jobs better. Participation is time consuming, frustrating, detailed and usually thankless. Usually thankless, but not now. Would you take a few minutes to think about the number of times you have learned something from the ARSLIST in the past year? How-to-do-it? Yes, that's a bug. No, we fixed it this way. Here's another approach. We have a similar symptom, but a different cause. They misspelled the doxumentation. We tested this product and it's great. We tested this product and it sucks! Of course, there's another way to do it! You can remember the 60's? Then you weren't really there, were you? If any of these happened to you (except for that last one) because of something you read on the ARSLIST, now's the time to say Thanks!, by nominating the person for the Most Valuable Contributor to the ARSLIST. There's also an award for the BMC Software Employee who has gone Beyond the Call Of Duty. DO NOT reply to this email with a nomination. Read Dan Bloom's August 3rd post earlier in this thread for complete details, or just send a private email to d...@wwrug.com. Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 BMC/Remedy Skilled Professional ITILv3 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
