Re: ARerror.log file size control
Team, Do we have any option once the arerror.log file meets particular boundary file size then takes the back up and make it as empty? Thanks in Advance, Suresh On Mon, Nov 26, 2012 at 1:31 AM, Neha Khandelwal jbpn...@gmail.com wrote: Hello All, There is a requirement to control size of arerror.log file. Is there any option or setting available through which arerror.log file can be made empty automatically, if it size goes beyond a particular limit. OR The only option is to manually open the file and remove its contents? Thanks in advance Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARerror.log file size control
You can define the log size limit in Server Information page or by adding it in ar.cfg. Dhananjay From: Suresh Loganathan [via ARS (Action Request System)] [mailto:ml-node+s1093659n7584913...@n2.nabble.com] Sent: Monday, November 26, 2012 4:35 PM To: Dhananjay Deshpande Subject: Re: ARerror.log file size control ** Team, Do we have any option once the arerror.log file meets particular boundary file size then takes the back up and make it as empty? Thanks in Advance, Suresh On Mon, Nov 26, 2012 at 1:31 AM, Neha Khandelwal [hidden email]/user/SendEmail.jtp?type=nodenode=7584913i=0 wrote: Hello All, There is a requirement to control size of arerror.log file. Is there any option or setting available through which arerror.log file can be made empty automatically, if it size goes beyond a particular limit. OR The only option is to manually open the file and remove its contents? Thanks in advance Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/ARerror-log-file-size-control-tp7584912p7584913.html To start a new topic under ARS (Action Request System), email ml-node+s1093659n1093659...@n2.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=1093659code=ZGhhbmFuamF5LmRlc2hwYW5kZUBpbi5mdWppdHN1LmNvbXwxMDkzNjU5fC04NjQwNTQzOTI=. NAMLhttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ARerror-log-file-size-control-tp7584912p7584914.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARerror.log file size control
Dhananjay, That setting has NO effect on the arerror.log file. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rem_Developer Sent: Monday, November 26, 2012 4:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARerror.log file size control ** You can define the log size limit in Server Information page or by adding it in ar.cfg. Dhananjay From: Suresh Loganathan [via ARS (Action Request System)] [mailto:[hidden email]] Sent: Monday, November 26, 2012 4:35 PM To: Dhananjay Deshpande Subject: Re: ARerror.log file size control ** Team, Do we have any option once the arerror.log file meets particular boundary file size then takes the back up and make it as empty? Thanks in Advance, Suresh On Mon, Nov 26, 2012 at 1:31 AM, Neha Khandelwal [hidden email] wrote: Hello All, There is a requirement to control size of arerror.log file. Is there any option or setting available through which arerror.log file can be made empty automatically, if it size goes beyond a particular limit. OR The only option is to manually open the file and remove its contents? Thanks in advance Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/ARerror-log-file-size-control-tp7584912p7584913.html To start a new topic under ARS (Action Request System), email [hidden email] To unsubscribe from ARS (Action Request System), click here. NAML http://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml View this message in context: RE: ARerror.log file size control http://ars-action-request-system.1093659.n2.nabble.com/ARerror-log-file-size-control-tp7584912p7584914.html Sent from the ARS (Action Request System) mailing list archive http://ars-action-request-system.1093659.n2.nabble.com/ at Nabble.com. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARerror.log file size control
Neha, Remedy has no controls on the file and size, there are plenty of 3rd party tools that manage that type of thing though. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal Sent: Sunday, November 25, 2012 11:32 PM To: arslist@ARSLIST.ORG Subject: ARerror.log file size control Hello All, There is a requirement to control size of arerror.log file. Is there any option or setting available through which arerror.log file can be made empty automatically, if it size goes beyond a particular limit. OR The only option is to manually open the file and remove its contents? Thanks in advance Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Migration to Version 8
Pre 7.x upgrade to 8.0: You need to identify your customization Upgrade your pre-7.x to 7.6.04 ( ARServer component Only) Run BPCU tool ( read BMCs Upgrade_to_preserve_customization.pdf for more details on BPCU) , make sure BPCU had overlaid your objects, also see if there are any non-permitted objects which cant be migrated to overlay, depending on BPCU difference report , you can run rest of the component upgrade (like approval/assignment,itsm,cmdb etc) only upgrade to 7604 done successfully then you can perform an upgrade to 8.0 (base release ) and then apply 8.0 service pack (keep in mind 8.0 service packs are not cumulative, you have to perform base release install first) NOTE: Taking db backup at every stage is recommended. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger J Sent: Friday, November 23, 2012 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Migration to Version 8 ** There is no migration path from versions previous to 7 it will require a new installation. -Original Message- From: Dhananjay Deshpande dhananjay.deshpa...@in.fujitsu.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Nov 23, 2012 2:30 am Subject: Migration to Version 8 ** Hello, Can you please share your experiences, in migrating from 6.4 version to version 8? What are the main things that have changed from 7.6.04 in terms of up gradation and migration? What are the things to be taken care of or best practices? Any suggestions will be highly appreciated. Thank you, Dhananjay _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARerror.log file size control
Neha, You could write your own custom Remedy application that collects the arerror.log file daily and email it to you whilst clearing its contents on the server. We have written a small Remedy application that does this and sends an e-mail and SMS (optional) to the Admin/s on duty with app server disk usage stats and the arerror.log file attached for our own purposes. Theo Fondse | Solutions Architect | metaWEAVE | Email: theo.fon...@metaweave.co.zamailto:theo.fon...@metaweave.co.za?subject=metaWEAVE:%20 | Tel: +27 (0) 12 756 4227/8 | Cell: +27 (0) 83 77 33 075 | Fax: +27 (0) 86 681 9984 | Centurion Close | Suite 2C | 119 Gerhard Street | Centurion CBD | 0157 | South Africa | [Description: cid:image002.jpg@01CD3767.7A4AE420]http://www.metaweave.co.za/ [Description: Description: MW_FB] https://www.facebook.com/metaweave [Description: Description: MW_twitter] https://twitter.com/#!/metaweave Not Sent from your BlackBerry® wireless device… -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal Sent: 26 November 2012 08:32 AM To: arslist@ARSLIST.ORG Subject: ARerror.log file size control Hello All, There is a requirement to control size of arerror.log file. Is there any option or setting available through which arerror.log file can be made empty automatically, if it size goes beyond a particular limit. OR The only option is to manually open the file and remove its contents? Thanks in advance Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpginline: image002.pnginline: image003.png
Consuming Sharepoint data via Web service
Hello all, I can find lots on Sharepoint consuming Remedy Web services but not the other direction. Can anyone help me get this set up? I'm on 7.6, all Microsoft. Thanks in advance! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARDBC Unique Column
According to BMC there isn't an option to to make a case-sensitive search to LDAP, and that it appears LDAP can be configured to be either case sensitive or case-insensitive. In our case it is case-insensitive which causes issues trying to find a trully uniique column. Does anyone else know of a column in LDAP that would be conidered unique, like a GUID of some kind? I have tried to find such a column but there are are more than 1000 columns to look at. Does anyone know whether it is possible to use two or more LDAP columns as the the unique key? Thank you Frank C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: Posting BMC Communities responses to Twitter
I've started re-tweeting my responses to BMC Communities when appropriate - so if you wish to know when I've posted something to BMC Communities, you can follow me on Twitter: @davidjeBMC Anyone can do the same, BTW. There's a little Twitter button at the bottom of each thread you can click on once you've posted. [cid:image001.png@01CDCBD6.424B3F80] -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: AR System ITSM Upgrades (we are WAY behind)
Thank all of you for your input. Christopher, I had that glass of whiskey and finished off the whole fifth by the time I re-read your message a couple of times. I am pretty well convinced we should go with a new install - customize - migrate data approach. Christopher, you mentioned you were synching your old server data to new server data every night, including SLM transactional data. Was that 7.1 SLM data to 7.6 SLM data? I sort of assumed it would be impossible to migrate SLM transactional data. Thanks again, everybody! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARDBC Unique Column
We use the uSNCreated attribute which should be a timestamp of when the record is created. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Monday, November 26, 2012 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC Unique Column According to BMC there isn't an option to to make a case-sensitive search to LDAP, and that it appears LDAP can be configured to be either case sensitive or case-insensitive. In our case it is case-insensitive which causes issues trying to find a trully uniique column. Does anyone else know of a column in LDAP that would be conidered unique, like a GUID of some kind? I have tried to find such a column but there are are more than 1000 columns to look at. Does anyone know whether it is possible to use two or more LDAP columns as the the unique key? Thank you Frank C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: EMEA Deployment Consultant - Unisys
** Hi Listers, Unisys is looking for a Deployment Consultant to join my team. We need someone who livesin Europe. The job isn't posted officially yet as we have to post for the country where the person lives. To get an idea, I'm asking you who might be interested to send your resume to me at kelly.dea...@unisys.com. The Deployment Consultant role is a client facing, individual contributor role that primarily focuses on working with customers to gather the configuration data required for client on-boarding. Additional work may be done by gathering data and methods to migrate customers from an earlier version of Remedy or another ITSM solution to a current version of Remedy ITSM. All must be done to meet contractual obligations and Unisys portfolio standards. Deployment Consultant is expected to: · Analyzes agreed solution and Statement of Work with the Solution Delivery Manager to determine the agreed on-boarding efforts necessary · Conducts client data workshops to educate the Client to complete client-specific data in Excel Workbooks. · Conducts rapid-prototyping workshops in select subject areas such as Service Request Management · Creatively applies deep knowledge of the range of standard technical capabilities to design specific effective/efficient client configuration. · Guide customer to the completion of a standard set of Excel workbooks with all information necessary to on-board the customer. This includes configuration of foundation and application specific data. · Work with other subject matter experts from areas such as Unisys Customer Portal, B2B integrations, Architecture and Engineering · Document definitive designs in sufficient detail for execution by the technical implementation team · Drive and assist the account team to obtain consensus and sign-off of specified data and agreement to the design · Through transition, until steady state is achieved, provide support on the accuracy and integrity of the design and data collected. Support is provided to Technical Implementations team, UAT Testers, Training and Operations. · For non-standard solutions, build functional requirements definition and use cases as input into customization requests · Identify opportunities to streamline the design process by participating in Lessons Learned exercises or reviews Experience Skills (in order of priority) · Minimum 3 years of experience consulting and designing implementations of BMC Remedy ITSM v7 suite for multiple enterprises, including specifically the data and processes related to BMC Remedy Incident Management, Change Management, Service Request Management, Service Level Management, Asset Configuration and CMDB. · Minimum 4 years of experience ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change, Asset Configuration, Service Level and/or Service Request Management · Strong written and verbal communication skills supporting customer consulting for people/process/technology · ITIL v3 Foundation certification · More than 4 successful customer/client implementations that included multiple core ITIL processes · Experience migrating data from one Remedy version to a higher version Kelly DeaverUnisys Corporation kdea...@kellydeaver.com (ARSlist mail)kelly.dea...@unisys.com(Business mail) _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Consuming Sharepoint data via Web service
Steve, What are the difficulties that you are facing? Be it SharePoint or any other application, consumption method is the same when consuming it from Remedy. The only possible point where you might hit roadblocks is if you hit limitations that are discussed on the Integration guides, where Remedy is unable to support certain complex constructs. If this is the problem you are facing, then there may be a possibility of overcoming it, if its just a namespace problem. IT involves modifying the envelop that's saved in the filter, using a text editor (unsupported by BMC Software) so it it's a do it at your own risk kind of a method that I have successfully had work.. I'll need more details to know if this is your problem. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve McDonald Sent: Monday, November 26, 2012 11:43 AM To: arslist@ARSLIST.ORG Subject: Consuming Sharepoint data via Web service ** Hello all, I can find lots on Sharepoint consuming Remedy Web services but not the other direction. Can anyone help me get this set up? I'm on 7.6, all Microsoft. Thanks in advance! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR System ITSM Upgrades (we are WAY behind)
Yes, transactional data synced fine. Some of the configuration data for service targets does not travel well, since it is tied to the z-filters that are generated from that data. Editing SLM objects on production after pulling the db snapshot that you are upgrading from should be avoided (the BPCU / upgrade docs even state something like that). I did a one-time update of these tables in June 2011 to update all of the new or changed records since the upgrade: SLM:Measurement (OVERLAID) RRR Sync SLM:EventSchedule RRR Sync SLM:MilestoneLoggingRRR Sync SLM:SLACompliance RRR over SLM:SLAComplianceHistoryRRR over SLM:RuleActionNotifier RRR Sync BMC.AM:BMC_InventoryStorage_RRR over del 0 SLM:ServiceTarget RRR over del 0 SLM:Association RRR over del 0 SLM:SLADefinition RRR over del 0 SLM:Milestone RRR over del 0 SLM:RuleAction RRR over del 0 ...then ONLY updated these four (RRR Sync) in July and early August 2011 until cutover: SLM:Measurement SLM:EventSchedule SLM:MilestoneLogging SLM:RuleActionNotifier Those four are what I call SLM transactional data; they update/add records as incidents are created and service targets are attached to them, and subsequently updated. After you update the incident table, the SLM data should be synced to match. Just don’t allow duplicate escalation notifications to leave both servers during the time that they are run parallel. Don't ask me how BMC.AM:BMC_InventoryStorage_ got involved, but we identified is as SLM-related data – with only 1 record. SLM:Measurement ended up overlaid on the 7.6.04 server to accommodate 7.1 data: Form SLM:Measurement had a field enumeration in 7.1 that disappeared in 7.6 and blocked moving data from production. o 'Previous Status' (301412100) lost enumeration ID 2 Pending o This enumeration value set was restored to the SLM:Measurement form so that data could be refreshed from production using rrr|Chive. If you try to migrate your SLM data in its entirety, you will have to figure out how to migrate the z-filters as well. The SLM data records store pointers to the filters by an identifier, so it may take some tricks to get the objects to line up properly. By the time you get that figured out, you will probably have switched to single-malt scotch whiskey - straight! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary C. Sent: Monday, November 26, 2012 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: AR System ITSM Upgrades (we are WAY behind) Thank all of you for your input. Christopher, I had that glass of whiskey and finished off the whole fifth by the time I re-read your message a couple of times. I am pretty well convinced we should go with a new install - customize - migrate data approach. Christopher, you mentioned you were synching your old server data to new server data every night, including SLM transactional data. Was that 7.1 SLM data to 7.6 SLM data? I sort of assumed it would be impossible to migrate SLM transactional data. Thanks again, everybody! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARerror.log file size control
Hi All, Thanks a lot for your valuable response. Finally we have come up with the solution to write a script which runs on daily basis and will check size of arerror.log file. If file exceeds a particular size limit, then it takes its backup and remove its contents. Thanks again Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARDBC Unique Column
Hello, In one of our customer's LDAP server, I found once the attribute uid to be unique. Maybe your records have the same attribute. In my personal LDAP server (openLDAP), the entryUUID was the best unique attribute I could find (it was a hidden attribute directly managed by the openldap server). Best regards, Jean-Louis Halleux ARSmarts Support On 26 Nov 2012, at 22:44, Grooms, Frederick W frederick.w.gro...@xo.com wrote: We use the uSNCreated attribute which should be a timestamp of when the record is created. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Monday, November 26, 2012 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC Unique Column According to BMC there isn't an option to to make a case-sensitive search to LDAP, and that it appears LDAP can be configured to be either case sensitive or case-insensitive. In our case it is case-insensitive which causes issues trying to find a trully uniique column. Does anyone else know of a column in LDAP that would be conidered unique, like a GUID of some kind? I have tried to find such a column but there are are more than 1000 columns to look at. Does anyone know whether it is possible to use two or more LDAP columns as the the unique key? Thank you Frank C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
