Re: Re-use Login ID in Remedy
]0==u89h m,,.Hoik; From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of subash kaki Sent: Tuesday, October 09, 2012 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Re-use Login ID in Remedy ** UNSUBscrive From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Sent: Tuesday, October 9, 2012 1:57 PM Subject: Re: Re-use Login ID in Remedy Hi, RRR|LoginConv can change Modified-By/Submitter/Status-History.USER/Diary-entries etc from the original login name to something else. It will munch through all records of all forms an do the necessary updates. https://www.rrr.se/cgi/tools/main#rrrLoginConv I don't know how soon the login names will be reused, but one way would be to do one RRR|LoginConv run each month, cycling all retired accounts in one run. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I said the same thing guys. Let me elaborate a tad. They use a unique id for their company (custom attribute on the People form) that allows internal identification based on their unique identifier attribute, so they clam this will be acceptable when it comes to audits, I also brought up the SarBox issues. What concerns me is that Incidents/Changes/CI's, etc will have last modified by old guy instead of new guy. And... I haven't tried it yet, but I suspect the Data tool isn't going to do the trick as it relates to CI's. By reuse login Id' I was referring to: Ex. Joe Jones leaves the company and has a Remedy login ID of jjones. A new employee is hired, Judy Jones, and she is issued the old login id used for Joe Jones of jjones. So if the new employee Judy Jones logs on as jjones, does she suddenly inherit all the records previously owned/last updated by jjones as the original user of this id? Would she possibly see his Incidents/CI's, etc? I'm still trying to wrap my head around all this so pardon my rambling. :-) I've never had to deal with this issue in the past and wondered how the community handled this request or if anyone had ever had to deal with this issue before. 7.6.04 SP2 Windows Thanks, Jase On Mon, Oct 8, 2012 at 6:08 PM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** To echo Chris, I hope you don't work for a public company because that has to be against some sort of Sarbanes-Oxley regulation. Sent from my iPhone On Oct 8, 2012, at 4:11 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** It is an incredibly bad security practice because it destroys any accountability for identity management. It is akin to reusing the social security numbers of deceased persons for newborns (try that analogy on them). We do battle with our PeopleSoft drones over this regularly, but it’s really a problem with them not having a unique index on the table for workforce ids; the LDAP login names almost never get duplicated, and our AD syncs to LDAP for that data. If you ever get a security audit, and they are reusing login ids in AD as a standard practice, your organization will fail the audit (unless the audit is by Arthur Andersen LLP). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* Monday, October 08, 2012 2:26 PM *To:* arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG *Subject:* Re-use Login ID in Remedy ** Hello All, I have been approached and asked about how we can re-use Login Id' and I've never been asked to do this anywhere else. Of course my initial reply was We shouldn't Do That, but I need more of a justification as the company reuses login ids via AD as a standard. Ive told them Login Id is associated with all things ITSM/CI's. I see this being a recipe for disaster. Can anyone help me out with your thoughts on this one please? Has anyone else done anything like this before? Thanks in Advance, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Atrium CMDB Data model diagram document for CMDB 7.6.04...
Hi Joe, BMC have moved most documents to the Wiki site: https://docs.bmc.com/docs/download/attachments/45744155/BMCAtriumCMDB7604CDM Diagram.pdf?version=2modificationDate=1309283003000 Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AUTO: Adam C. Miller is out of the office (returning 01/03/2013)
I am out of the office until 01/03/2013. Please contact Marcus LaPil,usa or John Ferrnandez in my absense, as my responsiveness will likely be less effective than normal. Try to have a great day, and don't break anything. See you later Note: This is an automated response to your message arslist Digest - 13 Dec 2012 to 14 Dec 2012 (#2012-476) sent on 12/14/2012 23:00:00. This is the only notification you will receive while this person is away. - Please consider the environment before printing this email and any attachments. This e-mail and any attachments are intended only for the individual or company to which it is addressed and may contain information which is privileged, confidential and prohibited from disclosure or unauthorized use under applicable law. If you are not the intended recipient of this e-mail, you are hereby notified that any use, dissemination, or copying of this e-mail or the information contained in this e-mail is strictly prohibited by the sender. If you have received this transmission in error, please return the material received to the sender and delete all copies from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium CMDB Data model diagram document for CMDB 7.6.04...
Thank you Carl. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Saturday, December 15, 2012 3:34 AM To: arslist@ARSLIST.ORG Subject: Re: Atrium CMDB Data model diagram document for CMDB 7.6.04... Hi Joe, BMC have moved most documents to the Wiki site: https://docs.bmc.com/docs/download/attachments/45744155/BMCAtriumCMDB7604CDM Diagram.pdf?version=2modificationDate=1309283003000 Cheers Carl http://www.missingpiecessoftware.com/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Rejection of Changes and reason why
I had added this earlier using a filter. However, I was never able to add the justification text when it is approved. I did trace this earlier, using some workflow logs and I believe the justification text is not kept on the Signature form, I believe I traced it down to the API. I am on 7.6.04 SP 1, so not sure if that change in the coming SPs. Deepak Pathak On Dec 14, 2012, at 11:35 AM, Mueller, Doug doug_muel...@bmc.com wrote: ** Mike, Sorry for the delayed response. I have good news and bad news…. The bad news is that you are one digit off. The good news is that the current releases have this solved. There was recognition that this wasn't visible enough and in 7.06.04 (there is that pesky digit later than your 7.06.03 version), rejection reasons are pushed back to the change in a work log entry so it is there and available without having to hunt it down. I included a screen shot showing an example of a rejection work log line (if the list lets it through). So, not a dumb question at all. Yes, it is not easy enough in your version and before. The issue has been addressed (and no, there is no patch to 7.06.03 for this issue) going forward. Not the answer you wanted I am sure, but hope for the future. Doug Mueller image001.png From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton Sent: Wednesday, December 05, 2012 8:51 AM To: arslist@ARSLIST.ORG Subject: Rejection of Changes and reason why ** Hi, Using 7.6.03. If a user rejects a change via Approval Central and a reason why it was rejected is entered in to the Justification For Action field, where would you be able to find that information on the associated change? The reason I ask is that we have customers who login to review and then approve or reject changes and they are typing feedback in to the Justification For Action field. We then see the change has been rejected but are unable to find the reason why, so have to ask the customer, which is a tad embarrasing. I would expect it to appear in the Comments field of the Change Signature Detail form, but sadly not. Sorry if a dumb/stuipd question. Cheers - Mike _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Direct SQL in a workflow
I am using some XPATH for XML statements using SQL 2008, to update the results of a formatted SQL query results to a field of type text. In this workflow, I would like to email the results of this query in a subsequent filter, that fires after the Direct SQL action. However, I find that this only has access to the old value in the field regardless of the just updated field value. Is there something that can be done where the subsequently fired filter can access the just updated value in the table by the Direct SQL ? Deepak Pathak ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
