Re: License considerations for custom approval process
Hi, If you have a home-grown solution for approvals, why not create one record per approver, with the approvers user-name in the submitter-field. When the approver then updates this record with a read-licenses, you can then have FLTR:s and/or ESCL:s that forwards the process. For example creating a new approval record for the next approver, or notifies someone of a reject. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ø approval engine is an exception to the normal write license requirements. Clarification. Currently, that exception is only granted when Approval is utilized within a BMC provided solution (e.g. Incident, Change, SLM, etc.). When used with custom / bespoke applications, the exception is not granted and any user modifying data not owned by them requires a write license. While discussions about whether the exception should, in fact, be extended to non-BMC provided solutions is ongoing, it has not yet been implemented. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: License considerations for custom approval process ** Hi David, None of the approvers should need a write license. The approval engine is an exception to the the normal write license requirements. I think BMC understands that almost anybody in an organization can be an approver for some process or another have built in this flexibility by not requiring a license for approvers. So with that info why can't either level 1 or level 2 reject the approval request and then the requester would be notified to update their request. Once the corrections are complete the approval process starts over with new approval records. The way I see it there are no licenses required until the request gets to the provisioner. What you have described is pretty similar to how SRM - Approval - back-end fulfillment app works. The requester always has write access to their own request. The approvers do not need write access to the request itself and can approve/reject/make comments using the Approval Engine without a write license. The only gotcha I can picture is I think there were issues with earlier versions of the approvals where the approver ended up needing a write license (I never encountered it). I think this may have been an issue in 7.5. I am not sure if it was an issue with the Approval Server or within ITSM and how it worked with the Approval Server. Somebody else on the list may know the specifics. Jason On Wed, Mar 20, 2013 at 11:29 AM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote: ARS 7.5, custom applications I've been asked to scope out creating an approval process that is something like: requester level 1 approver level 2 approver provisioner (person who does the work after approved) I'm thinking the level 2 approver and provisioner would use write licenses, but am trying to come up with a way for the requester and level 1 approver to utilize read licenses. The problem is there's a requirement to allow either of the approvers (level1 or level2) to kick the request back to the requester for correction - and it's not considered user-friendly to make the requester fill out the initial form all over again. So I can use submitter locked functionality for one of these (request or level1), but not the other. I'm inquiring with BMC as to whether I can utilize filters to make changes on behalf of the other user, since this is an approval process and not someone working tickets. Kind of an open-ended question: Is there something I haven't thought of? How have some of you handled this? Thanks, David Durling University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20
Re: Active Directory Integration Problem
Following articles are worth reviewing - KA287254 - AD Integration:Using a Vendor Form to Update the SHR: People Form KA289736 - How to Use a Vendor Form to Update the SHR:People Form Thanks Anay.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rajkiran Alle Sent: Tuesday, January 22, 2013 5:24 AM To: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Hi Guys, Currently when we add a new user in Active Directory the record is not creating in People record, i mean Active directory is not sinking with people record. But the user able to use his credentials to login in Remedy once he has been added in AD but actually cannot do any request in Remedy since people record isn't created with default permissions. So now we are manually adding a user in people form as it is not sinking with AD. Can you please provide me your valuable suggestion. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Manage Knowledge Sources - Rebuild Index
We use it to rebuild individual indexes if we feel FTS has failed to accurately maintain a data set. This is quicker than rebuilding every FTS index from the admin console. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
EXTERNAL in menu
All, I am trying to use EXTERNAL in a select menu qualification - is this possible? If so can I get an example of where it made sense. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Adding Audit Log Information in Email Notification
Hello All Is there a way to add incident or change audit log information to an email notification generated through SLM? If so, what would a sample look like in the notification template? Thank you, Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Request in Planning status
Hi Vaibhav, It is not with specific SRD. The issue is intermittent. I have tried many times to replicate the issue with no luck. Also, there is no field whose length is unlimited. As per my observation, the issue happens when a fulfillment ticket goes to Completed status, at which point of time it will ask to enter the work info. I guess, The work info submitted date is passing back to SRM:Request form, creating an event. The error message says - 306: Value does not fall within the limits specified for the field, (Maximum length - 254) : 301386800; 52: The field is a core system field and cannot be changed, 1; 301386800 is the field ID for Submitted date in SRM:Request form. Thanks, Shashi On Thu, Mar 21, 2013 at 10:06 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** 306 error itself explain value does not fall within specified limit. Did you add any field and changed length to unlimited? If you made this change, you may have to update Sys:ApptargetData with respective field. I hope the problem is with any specific SRD in which you define fields within AOT? Did you get similar error when using generic WorkOrder SRD for submission? Regards/Vaibhav On Wednesday, March 20, 2013, shashidhar M S wrote: Hi, Your expertise required here. The status of a work order is completed, but the corresponding service request is still in planning status. On investigation, we found an event in CAI:Events form which is related to to this Service request. The Event has an error message in it. The return code is 306. It has been created due to a work log entry on Work Order. Request your inputs on this. Thanks Regards, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Sent from Gmail Mobile _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy UT 7.6.x
If only that were the case. These users are manic about locking their machines, they are the asset purchasing group (funny that it is just this one group of three people). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, March 20, 2013 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy UT 7.6.x ** Tommy, Before you get too deep in debugging this, you might suggest that these users lock their machines when leaving the office: some wise-guy may be closing the tool. Sometimes the simplest solution is the most effective ... Joel Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy UT 7.6.x ** I have a few users who's User Tools just shut down after a while. This seems to happen during idle time (lunch, bathroom break, meetings etc.) but when they come back their Remedy User tool session is completely ended. There is nothing in the system logs saying why the program closed and there are no logged errors that could have closed the program. I just upgraded one of the users to 7.6.4sp4 from 7.5sp3 but that did not help at all. Has anyone seen this type of issue? Workstation Environment Win 7 x32 3gb RAM UT 7.6.4sp4 and 7.5sp3 Remedy Environment Windows server 2008 x64 ARS 7.6.1 ITSM 7.6 Oracle 11 db Tommy Morris RSTS Technical Consultant II Office# 817-415-2510 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy UT 7.6.x
Or is that supposed to be obsessive instead of manic? Anyway, there is a bit of crazy there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, March 20, 2013 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy UT 7.6.x ** Tommy, Before you get too deep in debugging this, you might suggest that these users lock their machines when leaving the office: some wise-guy may be closing the tool. Sometimes the simplest solution is the most effective ... Joel Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Remedy UT 7.6.x ** I have a few users who's User Tools just shut down after a while. This seems to happen during idle time (lunch, bathroom break, meetings etc.) but when they come back their Remedy User tool session is completely ended. There is nothing in the system logs saying why the program closed and there are no logged errors that could have closed the program. I just upgraded one of the users to 7.6.4sp4 from 7.5sp3 but that did not help at all. Has anyone seen this type of issue? Workstation Environment Win 7 x32 3gb RAM UT 7.6.4sp4 and 7.5sp3 Remedy Environment Windows server 2008 x64 ARS 7.6.1 ITSM 7.6 Oracle 11 db Tommy Morris RSTS Technical Consultant II Office# 817-415-2510 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Request in Planning status
Hi I think you need to be looking at the Work Info record rather than the SRM:Request and check whether the field ID is related to a a field on that form if so check what is being passed through tho the form.Kind Regards Alan West Mobile: 0044 771 3158 549 aw...@alandwest.co.uk On 21 Mar 2013, at 13:02, shashi gowda shashi.catch...@gmail.com wrote: ** Hi Vaibhav, It is not with specific SRD. The issue is intermittent. I have tried many times to replicate the issue with no luck. Also, there is no field whose length is unlimited. As per my observation, the issue happens when a fulfillment ticket goes to Completed status, at which point of time it will ask to enter the work info. I guess, The work info submitted date is passing back to SRM:Request form, creating an event. The error message says - 306: Value does not fall within the limits specified for the field, (Maximum length - 254) : 301386800; 52: The field is a core system field and cannot be changed, 1; 301386800 is the field ID for Submitted date in SRM:Request form. Thanks, Shashi On Thu, Mar 21, 2013 at 10:06 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** 306 error itself explain value does not fall within specified limit. Did you add any field and changed length to unlimited? If you made this change, you may have to update Sys:ApptargetData with respective field. I hope the problem is with any specific SRD in which you define fields within AOT? Did you get similar error when using generic WorkOrder SRD for submission? Regards/Vaibhav On Wednesday, March 20, 2013, shashidhar M S wrote: Hi, Your expertise required here. The status of a work order is completed, but the corresponding service request is still in planning status. On investigation, we found an event in CAI:Events form which is related to to this Service request. The Event has an error message in it. The return code is 306. It has been created due to a work log entry on Work Order. Request your inputs on this. Thanks Regards, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Sent from Gmail Mobile _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Getting error 1064 while starting the server in windows environment
Hi All I am getting the error as error 1064 while starting the ar server in windows environment. Pls help. Thanks Arpit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
how to check whether mid tier is up and running in windows environment
how to check whether mid tier is up and running in windows environment ? Thanks Arpit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how to check whether mid tier is up and running in windows environment
Try this url and see if it works. Http://mid tier server name:port number/arsys/ If it works you should mid tier login page. Port number above would be default 8080 if you did not change it during installation. Check mid tier config guide for more details. Regards, Karthik On Mar 21, 2013 7:56 PM, Arpit Nigam arpit@gmail.com wrote: ** how to check whether mid tier is up and running in windows environment ? Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting error 1064 while starting the server in windows environment
How about some real details? Don't be so lazy. ARS Version, Windows Version, Database, ETC. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arpit Nigam Sent: Thursday, March 21, 2013 9:47 AM To: arslist@ARSLIST.ORG Subject: Getting error 1064 while starting the server in windows environment ** Hi All I am getting the error as error 1064 while starting the ar server in windows environment. Pls help. Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting error 1064 while starting the server in windows environment
Hi Doug Thanks for your reply.Below are the details ARS 7.6.04 Windows :Windows Servers Service pack 2 Database : SQL Server 2008 r2 ( RTM ) Regards Arpit On Thu, Mar 21, 2013 at 8:17 PM, Tanner, Doug doug.tan...@compass-usa.comwrote: ** How about some real details? Don’t be so lazy. ARS Version, Windows Version, Database, ETC. Doug ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Arpit Nigam *Sent:* Thursday, March 21, 2013 9:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Getting error 1064 while starting the server in windows environment ** ** ** Hi All I am getting the error as error 1064 while starting the ar server in windows environment. Pls help. Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: how to check whether mid tier is up and running in windows environment
I like using this one: http://servername/arsys/samples/StatusCheck.jsp Returns a simple 200_OK if all is well and good. Thad On Thu, Mar 21, 2013 at 7:30 AM, Karthik karthik...@gmail.com wrote: ** Try this url and see if it works. Http://mid tier server name:port number/arsys/ If it works you should mid tier login page. Port number above would be default 8080 if you did not change it during installation. Check mid tier config guide for more details. Regards, Karthik On Mar 21, 2013 7:56 PM, Arpit Nigam arpit@gmail.com wrote: ** how to check whether mid tier is up and running in windows environment ? Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Guidance for Change management
Hello, Can anybody please suggest me guide for BMC Remedy ITSM Change Management and SRM from very basic to advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting error 1064 while starting the server in windows environment
Arpit, Can you provide the details of the message, if this is a Remedy error, a Windows error, an SQL Error, the context of where the error is being found, some background regarding what has changed, etc? On Thu, Mar 21, 2013 at 8:59 AM, Arpit Nigam arpit@gmail.com wrote: ** Hi Doug Thanks for your reply.Below are the details ARS 7.6.04 Windows :Windows Servers Service pack 2 Database : SQL Server 2008 r2 ( RTM ) Regards Arpit On Thu, Mar 21, 2013 at 8:17 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** How about some real details? Don’t be so lazy. ARS Version, Windows Version, Database, ETC. Doug ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Arpit Nigam *Sent:* Thursday, March 21, 2013 9:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Getting error 1064 while starting the server in windows environment ** ** ** Hi All I am getting the error as error 1064 while starting the ar server in windows environment. Pls help. Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting error 1064 while starting the server in windows environment
Hello Arpit, It looks like the error you receive is something like below +++ Windows could not start the BMC Remedy Action Request System *Servername* on local computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1064) +++ If that is the case, it appears you copied the db but did not apply the correct permissions to the DB once you had restored. A backup/restoration activity removes the permissions assigned to ARAdmin and these need to be restored before the ARServer process will be able to connect (as it uses the ARAdmin account to connect). Regards/Vaibhav On Thu, Mar 21, 2013 at 7:59 AM, Arpit Nigam arpit@gmail.com wrote: ** Hi Doug Thanks for your reply.Below are the details ARS 7.6.04 Windows :Windows Servers Service pack 2 Database : SQL Server 2008 r2 ( RTM ) Regards Arpit On Thu, Mar 21, 2013 at 8:17 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** How about some real details? Don’t be so lazy. ARS Version, Windows Version, Database, ETC. Doug ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Arpit Nigam *Sent:* Thursday, March 21, 2013 9:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Getting error 1064 while starting the server in windows environment ** ** ** Hi All I am getting the error as error 1064 while starting the ar server in windows environment. Pls help. Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting error 1064 while starting the server in windows environment
Exactly Vaibhav.. Seems you have catch the issue. Can u let me know as how can I give correct permission to DB ? Regards Arpit On Thu, Mar 21, 2013 at 8:57 PM, vaibhav wadekar wadekar.vaib...@gmail.comwrote: ** Hello Arpit, It looks like the error you receive is something like below +++ Windows could not start the BMC Remedy Action Request System *Servername* on local computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1064) +++ If that is the case, it appears you copied the db but did not apply the correct permissions to the DB once you had restored. A backup/restoration activity removes the permissions assigned to ARAdmin and these need to be restored before the ARServer process will be able to connect (as it uses the ARAdmin account to connect). Regards/Vaibhav On Thu, Mar 21, 2013 at 7:59 AM, Arpit Nigam arpit@gmail.com wrote: ** Hi Doug Thanks for your reply.Below are the details ARS 7.6.04 Windows :Windows Servers Service pack 2 Database : SQL Server 2008 r2 ( RTM ) Regards Arpit On Thu, Mar 21, 2013 at 8:17 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** How about some real details? Don’t be so lazy. ARS Version, Windows Version, Database, ETC. Doug ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Arpit Nigam *Sent:* Thursday, March 21, 2013 9:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Getting error 1064 while starting the server in windows environment ** ** ** Hi All I am getting the error as error 1064 while starting the ar server in windows environment. Pls help. Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Guidance for Change management
Pavan - If you are looking for BMC released product document you can get to know about Change Management and SRM from BMC Support Website under product Documentation. http://www.bmc.com/support/product-documentation/ Hope this helps Kunal On Thu, Mar 21, 2013 at 8:27 PM, Pavan Agrawal pavanagrawa...@gmail.comwrote: Hello, Can anybody please suggest me guide for BMC Remedy ITSM Change Management and SRM from very basic to advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting error 1064 while starting the server in windows environment
Hi Arpit, check whether ARAdmin user exists if not create one and then change the dbowner. sp_changedbowner ARAdmin Regards/Vaibhav On Thu, Mar 21, 2013 at 8:32 AM, Arpit Nigam arpit@gmail.com wrote: ** Exactly Vaibhav.. Seems you have catch the issue. Can u let me know as how can I give correct permission to DB ? Regards Arpit On Thu, Mar 21, 2013 at 8:57 PM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Arpit, It looks like the error you receive is something like below +++ Windows could not start the BMC Remedy Action Request System *Servername* on local computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1064) +++ If that is the case, it appears you copied the db but did not apply the correct permissions to the DB once you had restored. A backup/restoration activity removes the permissions assigned to ARAdmin and these need to be restored before the ARServer process will be able to connect (as it uses the ARAdmin account to connect). Regards/Vaibhav On Thu, Mar 21, 2013 at 7:59 AM, Arpit Nigam arpit@gmail.com wrote: ** Hi Doug Thanks for your reply.Below are the details ARS 7.6.04 Windows :Windows Servers Service pack 2 Database : SQL Server 2008 r2 ( RTM ) Regards Arpit On Thu, Mar 21, 2013 at 8:17 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** How about some real details? Don’t be so lazy. ARS Version, Windows Version, Database, ETC. Doug ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Arpit Nigam *Sent:* Thursday, March 21, 2013 9:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Getting error 1064 while starting the server in windows environment ** ** ** Hi All I am getting the error as error 1064 while starting the ar server in windows environment. Pls help. Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting error 1064 while starting the server in windows environment
Arpit, If that is the error, find the arerror.log file on your server and read the log to find out the ACTUAL error regarding the startup of your server, and report back that information On Thu, Mar 21, 2013 at 9:32 AM, Arpit Nigam arpit@gmail.com wrote: ** Exactly Vaibhav.. Seems you have catch the issue. Can u let me know as how can I give correct permission to DB ? Regards Arpit On Thu, Mar 21, 2013 at 8:57 PM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Arpit, It looks like the error you receive is something like below +++ Windows could not start the BMC Remedy Action Request System *Servername* on local computer. For more information, review the system event log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1064) +++ If that is the case, it appears you copied the db but did not apply the correct permissions to the DB once you had restored. A backup/restoration activity removes the permissions assigned to ARAdmin and these need to be restored before the ARServer process will be able to connect (as it uses the ARAdmin account to connect). Regards/Vaibhav On Thu, Mar 21, 2013 at 7:59 AM, Arpit Nigam arpit@gmail.com wrote: ** Hi Doug Thanks for your reply.Below are the details ARS 7.6.04 Windows :Windows Servers Service pack 2 Database : SQL Server 2008 r2 ( RTM ) Regards Arpit On Thu, Mar 21, 2013 at 8:17 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** How about some real details? Don’t be so lazy. ARS Version, Windows Version, Database, ETC. Doug ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Arpit Nigam *Sent:* Thursday, March 21, 2013 9:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Getting error 1064 while starting the server in windows environment ** ** ** Hi All I am getting the error as error 1064 while starting the ar server in windows environment. Pls help. Thanks Arpit _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Remedy UT 7.6.x and unlocked workstations
If that is the case then the user base there has a lot of self-control. I have seen much worse done to unlocked workstations in the past than just closing an application window. ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, March 20, 2013 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy UT 7.6.x ** Tommy, Before you get too deep in debugging this, you might suggest that these users lock their machines when leaving the office: some wise-guy may be closing the tool. Sometimes the simplest solution is the most effective . Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Remedy UT 7.6.x ** I have a few users who's User Tools just shut down after a while. This seems to happen during idle time (lunch, bathroom break, meetings etc.) but when they come back their Remedy User tool session is completely ended. There is nothing in the system logs saying why the program closed and there are no logged errors that could have closed the program. I just upgraded one of the users to 7.6.4sp4 from 7.5sp3 but that did not help at all. Has anyone seen this type of issue? Workstation Environment Win 7 x32 3gb RAM UT 7.6.4sp4 and 7.5sp3 Remedy Environment Windows server 2008 x64 ARS 7.6.1 ITSM 7.6 Oracle 11 db Tommy Morris RSTS Technical Consultant II Office# 817-415-2510 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Incident Task Panel on 8.1
We just upgraded our 7.6.04 ITSM to 8.1 in our Dev env and noticed that there is a panel blocking the Task Table on the Tasks page on Incident. Anyone else see this our is it just us? Also, the new Categoization location next to the Task page doesn't show the fields. Anyone else see this? Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident Task Panel on 8.1
Not sure about 7.6.04 but for 8.1 - Open the Application Administration Console Custom Incident Management Advanced Options Incident Management Settings Show Settings Show Incident Task Tab Yes/No Thank you, Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Boylan Sent: Thursday, March 21, 2013 12:45 PM To: arslist@ARSLIST.ORG Subject: Incident Task Panel on 8.1 We just upgraded our 7.6.04 ITSM to 8.1 in our Dev env and noticed that there is a panel blocking the Task Table on the Tasks page on Incident. Anyone else see this our is it just us? Also, the new Categoization location next to the Task page doesn't show the fields. Anyone else see this? Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Guidance for Change management
On 3/21/13, Pavan Agrawal pavanagrawa...@gmail.com wrote: Can anybody please suggest me guide for BMC Remedy ITSM Change Management and SRM from very basic to advance In general or creating a change request using the service request module? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Frustration - RESOLVED
My fellow Listers, Did you every have one of the moments when it hit you that the issue was NOT the macro or the runmacro command. Well that happened to me. I was chatting with one of the BMC Engineer's about this issue and he asked me to check to see if someone had modified our script and added the -a parameter to the runmacro command line entry and put in the incorrect port number. We in fact do use that parameter to set the port to the same port the AR Server is using. On this server we use port 2048 and someone entered it as 2084. WOW, this was the source of my long frustration with this. At least I finally found the issue, with LOTS of help, and it is now working as expected. I want to thank the entire ARSList and Doug, as well, on providing some outstanding insights as to what issues to look for and providing many possible solutions. It has been a long two weeks and now to move on to the next big challenge. Again a very BIG Thanks you to all of you. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [HP_logo] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, March 20, 2013 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Frustration ** Chris, The first thing to look at is the error you are getting - error 90. This error is a connectivity error. It is returned whenever the caller of the API cannot establish a connection to the remote environment. You have spoken about logs and such but this error indicates to me that there was never a TCP connection made to the server and no traffic or interaction from this client to the server. So, you should not see any API call or interaction or even the existence of this client showing up in any log on the server. If things are showing up in the logs, then we have a different discussion as that means that it IS establishing connection and then is losing it (or trying to connect to yet another server which it cannot connect to). n So, just to check You are not including the server name of the server to reference in the macro you are running and that server name is not a legal server? are you? n Also, if you run driver (or some other API program) and reference the same server and same port (if you are qualifying the port), do you get the same error or does it connect? For example is there a DNS problem on the machine so it cannot resolve the name you are using... It is not related to libraries - the code is running just fine. A lot of the other possibilities mentioned would occur AFTER connectivity was established. For example, you have to be talking to the server to get the message that the protocol version is not legal so you would get an error indicating that NOT an error that says you cannot connect to the server. Now, the secondary part of the error message RPD: Miscellaneous tli error - event requires attention Permission denied (everything after the colon) is the error received from the OS as the API was attempting to establish contact with the server. This is the error that comes back from the failure to set up the TCP connection. If not using specific ports, the system uses UDP to call portmapper to get the port the server is running on and then uses TCP to connect to that server. Either one of these failing will cause the connection to fail. If using a specific TCP port, the UDP step to call portmapper is not used. So, if driver cannot connect either, find the port that the server is running on and run driver and specify that port and see if it can connect. If so, you have isolated the issue to portmapper. If still not, then you still don't know why it is failing. Of course if driver connects and runmacro still has trouble, then I don't know what to think other than the macro itself referencing a server other than the current one. Anyway, hopefully some information that can help narrow and focus your investigation. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 19, 2013 2:06 PM To:
ITSM 7.6.4 - Adding a new Notification Event
Hey all, We are running ARS/ITSM 7.6.4 and I have gotten a request to notify the Work Order Assignee when someone adds Note to the associated Service Request. I looked through the available notification events and nothing seems to fire when that happens. From what I've seen so far, it looks like I'll need to add workflow that will be triggered on the WorkInfo creation and generate an event, modify the 'NTE:SYS-Define NT Events' 'Notification Events' field to add the new event type, and then create the entry on that form, on 'NTE:CFG-Notification Events' to detail preferences (staff event) and on 'SYS:Notification Messages' to detail the message text. I'm not seeing a good location for the workflow (SRM:Request seems to only get 'NeedsAttentionCount' updated, and the SRM and WOI WorkInfo forms don't have notification workflow on them to use), so it looks like I'll need to catch it on 'WOI:WorkInfo' (submit where AttachmentSourceFormName (304309590) = SRM:WorkInfo, and z1D Action (100076) = CREATE_FROM_REQUEST) and then push a flag to 'WOI:WorkOrder' where I can set the notification fields (z1D NT...) and then call the notification workflow there (filter guide 'SRM:REQ:NotificationaGenerator_Execute'). Has anyone done this already, or looked to something similar? If so, advice and experience would be appreciated, particularly if there's a configuration solution that I'm missing! Thanks for taking the time to read through, and I'm looking forward to hearing from y'all soon! Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. . 2012 InformationWeek 500 Top Innovator | 2012 Detroit Free Press Michigan Top Workplace P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License considerations for custom approval process
True, and I could display them in a table in a master record by linking them with a common id. I didn't know if that might be considered cheating or not. Maybe not as long as I don't actually update that master record with their input. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, March 21, 2013 3:20 AM To: arslist@ARSLIST.ORG Subject: Re: License considerations for custom approval process Hi, If you have a home-grown solution for approvals, why not create one record per approver, with the approvers user-name in the submitter-field. When the approver then updates this record with a read-licenses, you can then have FLTR:s and/or ESCL:s that forwards the process. For example creating a new approval record for the next approver, or notifies someone of a reject. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ø approval engine is an exception to the normal write license requirements. Clarification. Currently, that exception is only granted when Approval is utilized within a BMC provided solution (e.g. Incident, Change, SLM, etc.). When used with custom / bespoke applications, the exception is not granted and any user modifying data not owned by them requires a write license. While discussions about whether the exception should, in fact, be extended to non-BMC provided solutions is ongoing, it has not yet been implemented. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: License considerations for custom approval process ** Hi David, None of the approvers should need a write license. The approval engine is an exception to the the normal write license requirements. I think BMC understands that almost anybody in an organization can be an approver for some process or another have built in this flexibility by not requiring a license for approvers. So with that info why can't either level 1 or level 2 reject the approval request and then the requester would be notified to update their request. Once the corrections are complete the approval process starts over with new approval records. The way I see it there are no licenses required until the request gets to the provisioner. What you have described is pretty similar to how SRM - Approval - back-end fulfillment app works. The requester always has write - access to their own request. The approvers do not need write access to the request itself and can approve/reject/make comments using the Approval Engine without a write license. The only gotcha I can picture is I think there were issues with earlier versions of the approvals where the approver ended up needing a write license (I never encountered it). I think this may have been an issue in 7.5. I am not sure if it was an issue with the Approval Server or within ITSM and how it worked with the Approval Server. Somebody else on the list may know the specifics. Jason On Wed, Mar 20, 2013 at 11:29 AM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote: ARS 7.5, custom applications I've been asked to scope out creating an approval process that is something like: requester level 1 approver level 2 approver provisioner (person who does the work after approved) I'm thinking the level 2 approver and provisioner would use write licenses, but am trying to come up with a way for the requester and level 1 approver to utilize read licenses. The problem is there's a requirement to allow either of the approvers (level1 or level2) to kick the request back to the requester for correction - and it's not considered user-friendly to make the requester fill out the initial form all over again. So I can use submitter locked functionality for one of these (request or level1), but not the other. I'm inquiring with BMC as to whether I can utilize filters to make changes on behalf of the other user, since this is an approval process and not someone working
Re: Remedy UT 7.6.x
If it's only one group, run some logs (Alink Filter) to see if there's an error that crashes the tool (or at least the last action before the crash, which may prevent the error from being written to the log). You might also try having them use Mid-Tier/Web access to see if that log has more clues HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 21, 2013 6:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy UT 7.6.x ** Or is that supposed to be obsessive instead of manic? Anyway, there is a bit of crazy there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, March 20, 2013 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy UT 7.6.x ** Tommy, Before you get too deep in debugging this, you might suggest that these users lock their machines when leaving the office: some wise-guy may be closing the tool. Sometimes the simplest solution is the most effective . Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Remedy UT 7.6.x ** I have a few users who's User Tools just shut down after a while. This seems to happen during idle time (lunch, bathroom break, meetings etc.) but when they come back their Remedy User tool session is completely ended. There is nothing in the system logs saying why the program closed and there are no logged errors that could have closed the program. I just upgraded one of the users to 7.6.4sp4 from 7.5sp3 but that did not help at all. Has anyone seen this type of issue? Workstation Environment Win 7 x32 3gb RAM UT 7.6.4sp4 and 7.5sp3 Remedy Environment Windows server 2008 x64 ARS 7.6.1 ITSM 7.6 Oracle 11 db Tommy Morris RSTS Technical Consultant II Office# 817-415-2510 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Incident Task Panel on 8.1
David, I am assuming you are looking at the Incident form, best practice view in developer studio. In Incident 8.1 the tasks tab is rendered within a view field. The old tables for Task, Task Group and Task work info are not physically present on the tasks tab itself. The view field is set from the HPD:Help Desk Dialogs form, Tasks view. If your looking to make changes to the layout of the tasks tab then this is where you need to do them. Regards, Saby From: David Boylan david_boy...@brown.edu To: arslist@ARSLIST.ORG Sent: Thursday, March 21, 2013 12:45 PM Subject: Incident Task Panel on 8.1 We just upgraded our 7.6.04 ITSM to 8.1 in our Dev env and noticed that there is a panel blocking the Task Table on the Tasks page on Incident. Anyone else see this our is it just us? Also, the new Categoization location next to the Task page doesn't show the fields. Anyone else see this? Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Ad – Load MDR's into Atrium CMDB/Seamless Data Pump for Remedy V8.x/CMDB + AIE replacement
Item 1 - Seamless Data Pump™ is shipping with compatibility to BMC Remedy 8.x - this release is based off our high performance / high reliability product and is backward compatible to Ver 7.x/6.x. Item 2 - Seamless Data Pump™ is shipping with a factory-conversion-model for converting legacy AIE Integrations / format data source files to either Seamless' Data PUMP or BMC's AI (Atrium Integrator(Pentaho)) which is replacing BMC's AIE. What Seamless is offering: • If you are integrating from the following data sources; Microsoft SCCM(including SCCM 2012), SCOM, LDAP, HP NNM, custom DBs, etc. (full data source list www.seamlessti.com/products.htmlhttp://www.seamlessti.com/products.html the cost of IT and the cloud is in the integration - we have off the shelf integration [event, data, process, cloud] products and managed services): o Our pre-mapped and pre-configured solution can be in place and working in less than a day • If you are currently using BMC AIE or scripts: · Seamless will undertake the effort to convert your AIE mappings at no additional cost and build a new Data Pump (product) or AI (content) for your specific data source. So, for the cost of a Universal Data Pump you will have an integration that will continue to run and operate as your AIE integration did. Seamless Global Support All USA based resources with no telephone support call trees ensures fast resolution Seamless has been providing Consulting, Resale, L1 Support and BPO Based Remedy Solutions for over 15 years. Need real-time CI data to support BMC Remedy SRM Automated Provisioning, or BSM BPPM/BEM/SIM service models? Seamless has completed over 75 cloud automation projects and dozens of BSM projects. Contact us to see how our products provide real-time data to stop over provisioning of VMs, or real-time change of service models, or for a demo on how to use BMC Remedy SRM to provision to private or Amazon clouds. Need an automated configuration management strategy for CMDB delivered in weeks, that's NIST compliant? Please contact us. Benefits of Seamless Solutions •Nothing new to learn - GUI shields complex processes and data mapping configurations, etc. •Expert based conversion of AIE Integrations will free up technical resource's time and focus from having to figure out conversion of AIE maps to more value-added activities •Seamless support saves labor by providing automatic updates of Seamless products to match manufacturer's software changes or to debug issues with operations and configurations •Additional functionality of Seamless Data Pump o Compatible with both On Premise and On Demand(via WS) environments o Normalization of software inventory enables license management o Performance via threading to enable the largest CMDB loads o Flexibility to change mapping, real-time to batch mode, or use custom data sources o Stability is provided by this 3rd generation code release o Quality is proven via over 1B CIs/Relationships moved each month across our customer base For more information contact Seamless at 973-326-8900 x2028 or sa...@seamlessti.commailto:sa...@seamlessti.com CONFIDENTIALITY NOTICE: This email communication is intended only for the personal and confidential use of the recipient(s) designated above and may contain information which is subject to Federal and/or State privacy laws. In the event that you are not the intended recipient or the agent of the intended recipient, you are hereby notified that any review, disclosure, or use of the information contained herein is strictly prohibited. Do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner by any other person(s). If you have received this communication in error, please notify the sender immediately, either by response e-mail or by phone, and permanently delete the original e-mail, any attachment(s), and copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Footprints FORCE-any comments on Database accessibility thru API??
I'm helping to select a ServiceDesk replacement (for SDE)-- any comments on Database accessibility (Footprints, FORCE) thru API (e.g. VB, Java..anything.) [Also comments on ServiceNow, FrontRangeHEAT, and LanDesk) I have just got thru two large API projects w. SDE, which worked fine. [Remedy] API Experience going back to 2000 tells me that API is a life-saver, the Internet support-API- Usergroups and posts have been invaluable. Don't see anything of this support for the newer ServiceDesk tools which makes me suspicious. Thanks for any response... 571 242 0153 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Guidance for Change management
Thanks for your responses, actually I need the basic flow of the change management and service request management, dont confuse it by process flow. I mean the from which form values comes to which form, how approvals work etc. On Thu, Mar 21, 2013 at 11:33 PM, Lisa Singh lisa.si...@gmail.com wrote: On 3/21/13, Pavan Agrawal pavanagrawa...@gmail.com wrote: Can anybody please suggest me guide for BMC Remedy ITSM Change Management and SRM from very basic to advance In general or creating a change request using the service request module? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
