SLA attached but do not want to start
Hi , I have SLM service target on Work Orders that do not want to start. Start When*:'WO Type Field 07' = $\TIMESTAMP$ Where WO Type Field 07 is a date/time field . Thanks Lieb. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SLA attached but do not want to start
Hi, Lieb, Could you please explain me in details what issue you are facing, so that i will try to help you out to find the solution. Regards, Rajkumar Padole. On 4/16/2013 2:18 AM, Liebrecht Fick wrote: Hi , I have SLM service target on Work Orders that do not want to start. Start When*:'WO Type Field 07' = $\TIMESTAMP$ Where WO Type Field 07 is a date/time field . Thanks Lieb. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: JOB - Remedy Developer - FTE - 100 to 110k +benefits
Not sure how to edit my original post, but I should add that we are not offering Visa Sponsorship for this position ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers
Wow! It does not seem like it has been a year! Glad to have you still with us!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Monday, April 15, 2013 8:54 PM To: arslist@ARSLIST.ORG Subject: OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers All, The this week I am celebrating my one year kidney transplant anniversary (4/17/13) with my son (my donor). We just wanted to thank all of you for your help, prayers, and kind thought. Thank you all, Howard and Andrew Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers
That was my reaction too. It doesn't seem like a year. Howard, may there be many more. Stan Feinstein w. 310-230-1722. c. 310-428-5748. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, April 16, 2013 8:59 AM To: arslist@ARSLIST.ORG Subject: Re: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers Wow! It does not seem like it has been a year! Glad to have you still with us!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Monday, April 15, 2013 8:54 PM To: arslist@ARSLIST.ORG Subject: OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers All, The this week I am celebrating my one year kidney transplant anniversary (4/17/13) with my son (my donor). We just wanted to thank all of you for your help, prayers, and kind thought. Thank you all, Howard and Andrew Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers
Best wishes (and many, many more blessed years) to the both of you! Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Monday, April 15, 2013 9:54 PM To: arslist@ARSLIST.ORG Subject: OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers All, The this week I am celebrating my one year kidney transplant anniversary (4/17/13) with my son (my donor). We just wanted to thank all of you for your help, prayers, and kind thought. Thank you all, Howard and Andrew Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers
Congratulations! David Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Tuesday, April 16, 2013 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers Best wishes (and many, many more blessed years) to the both of you! Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Monday, April 15, 2013 9:54 PM To: arslist@ARSLIST.ORG Subject: OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers All, The this week I am celebrating my one year kidney transplant anniversary (4/17/13) with my son (my donor). We just wanted to thank all of you for your help, prayers, and kind thought. Thank you all, Howard and Andrew Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question related to placeholder forms
By save, do you mean in dec studio or client? On Tuesday, April 16, 2013, Drake, David david.dr...@kbslp.com wrote: ** Need to see if anyone has any insight into the probable cause and/or fix for the following We’re no longer able to save any kind of forms. The error indicates that the fields cannot be found. This is on a brand new regular form and the core fields are right there so the error is coming from some other form that is being accessed when saving this form. We have found a placeholder form but it doesn’t have a name (even though that’s a required field) and we suspect that may be the culprit. Has anyone any insight into this or something similar? Thanks! ITSM 7.6.04 SP2, SQL2K5, Windows Server David Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question related to placeholder forms
Dev Studio David Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.commailto:david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 [cid:image001.jpg@01CE3A9F.FE2A5000]http://myitsupport/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, April 16, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Question related to placeholder forms ** By save, do you mean in dec studio or client? On Tuesday, April 16, 2013, Drake, David david.dr...@kbslp.commailto:david.dr...@kbslp.com wrote: ** Need to see if anyone has any insight into the probable cause and/or fix for the following We're no longer able to save any kind of forms. The error indicates that the fields cannot be found. This is on a brand new regular form and the core fields are right there so the error is coming from some other form that is being accessed when saving this form. We have found a placeholder form but it doesn't have a name (even though that's a required field) and we suspect that may be the culprit. Has anyone any insight into this or something similar? Thanks! ITSM 7.6.04 SP2, SQL2K5, Windows Server David Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.commailto:david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
WebServices from ITSM to SERENA
I am having a problem with a webservice that I have created going from ITSM to SERENA. I have created a webservice that is sending information from our system to SERENA in which alI have verified all the information is being sent across the network by using WireShark The problem is that once it hits the other server the information is not being accepted. I also notice the password being sent get encrypted while being sent. Is there anyone has ran into this problem with such an integration or have any insight they can provide on this issue. V/R Abdul Baytops ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question related to placeholder forms
Ok, in that scenario, I can guarantee you that another form isn't at play. To be able to help we will need the actual message that you are receiving, including error number, and if you could also turn on SQL Logging on the server before you do the save, and include the relevant portions of the log with the reply, that would also help. On Tue, Apr 16, 2013 at 11:43 AM, Drake, David david.dr...@kbslp.comwrote: ** Dev Studio ** ** *David Drake* *Application Systems Analyst* *ITSM Application Support** Koch Business Solutions, LP** *** *email: *david.drake@*kbslp.com* david.dr...@kbslp.com* | **office: 316-828-6113**| **cell: 316-200-1991* [image: cid:image002.jpg@01CDDC32.BADAA820] http://myitsupport/* * ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, April 16, 2013 12:20 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Question related to placeholder forms ** ** ** By save, do you mean in dec studio or client? On Tuesday, April 16, 2013, Drake, David david.dr...@kbslp.com wrote: ** Need to see if anyone has any insight into the probable cause and/or fix for the following We’re no longer able to save any kind of forms. The error indicates that the fields cannot be found. This is on a brand new regular form and the core fields are right there so the error is coming from some other form that is being accessed when saving this form. We have found a placeholder form but it doesn’t have a name (even though that’s a required field) and we suspect that may be the culprit. Has anyone any insight into this or something similar? Thanks! ITSM 7.6.04 SP2, SQL2K5, Windows Server David Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question related to placeholder forms
Hi David, Can you delete the placeholder form? It appears this particular placeholder form is corrupt. As you stated...even placeholder forms require a name. Do you know what imported workflow would have created the placeholder form? As an FYI: Importing shared workflow not owned by the application When you import an application definition file that contains shared workflow not owned by the application, AR System can create a non-functional placeholder form for each external form associated with the shared workflow. This allows developers to modify the shared workflow owned by another application without installing the integrated application on the development server. It also ensures that the complete list of associated forms is preserved with any shared workflow. Placeholder forms are created during application import in these cases: * The import definition contains shared workflow from another application that includes a Push Fields or Set Fields action. In this case, a placeholder is created for the external form used by the Push Fields or Set Fields action. * The server configuration file (ar.cfg or ar.conf) contains the option Create-Workflow-Placeholders: T. In this case, a placeholder form is created for any external form associated with the shared workflow, regardless of the workflow action type. A placeholder form has no fields and can only be deleted. If the actual definition of a placeholder form is imported, it replaces the existing placeholder. In the Forms object list in BMC Remedy Developer Studio, placeholder forms are identified as form type None. When importing an application definition that contains shared workflow not owned by the application, the workflow object is created if it does not already exist. If the workflow object already exists, only the list of associated forms is updated. If the application that owns the shared workflow object is later imported, the workflow is replaced. If the placeholder form can be deleted then I am hoping at that point you can create/save other forms. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, April 16, 2013 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Question related to placeholder forms ** Ok, in that scenario, I can guarantee you that another form isn't at play. To be able to help we will need the actual message that you are receiving, including error number, and if you could also turn on SQL Logging on the server before you do the save, and include the relevant portions of the log with the reply, that would also help. On Tue, Apr 16, 2013 at 11:43 AM, Drake, David david.dr...@kbslp.commailto:david.dr...@kbslp.com wrote: ** Dev Studio David Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.commailto:david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 Error! Filename not specified.http://myitsupport/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, April 16, 2013 12:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Question related to placeholder forms ** By save, do you mean in dec studio or client? On Tuesday, April 16, 2013, Drake, David david.dr...@kbslp.commailto:david.dr...@kbslp.com wrote: ** Need to see if anyone has any insight into the probable cause and/or fix for the following We're no longer able to save any kind of forms. The error indicates that the fields cannot be found. This is on a brand new regular form and the core fields are right there so the error is coming from some other form that is being accessed when saving this form. We have found a placeholder form but it doesn't have a name (even though that's a required field) and we suspect that may be the culprit. Has anyone any insight into this or something similar? Thanks! ITSM 7.6.04 SP2, SQL2K5, Windows Server David Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.commailto:david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WebServices from ITSM to SERENA
Let me take a stab at this. If I understood you right, you have published a web service in Remedy that allows 'the world' (SERENA in your case) to consume, by searching Remedy using a Get List Operation. What do you mean by once it hits the other server, the information is not accepted? Have you tested your web service that you published using a standard testing tool such as SoapSonar or soapUI? What do you see on your arjavaplugin log? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Tuesday, April 16, 2013 1:49 PM To: arslist@ARSLIST.ORG Subject: WebServices from ITSM to SERENA I am having a problem with a webservice that I have created going from ITSM to SERENA. I have created a webservice that is sending information from our system to SERENA in which alI have verified all the information is being sent across the network by using WireShark The problem is that once it hits the other server the information is not being accepted. I also notice the password being sent get encrypted while being sent. Is there anyone has ran into this problem with such an integration or have any insight they can provide on this issue. V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Chat support (My eService)
Hi Hugo, I took a look at the 7.6.04 documentation to get up to speed a bit. Some of the end user UI forms appear to have been rewritten in native web technologies vs. Remedy forms when we used it.A really helpful feature that I hope made its way into the new UI is turning On the Show Debug Info setting in the Chat Server Settings sections. This would show all of the page holders that were normally hidden and by seeing the data in the field we could find an issue many times. Hopefully this can still be done in the new UI. Likewise there were also some special URLs and commands could be use for troubleshooting. Example: - https://web_server/cns/myalerts?type=rlauid=support_agents_email_address would verify that CNS is working for an agent - Entering *[botdebug]* while talking to Jenn would give you debug info. I am not sure if these things are still around but they were very helpful. We only used English so that is one level of complexity we never had to worry about. Are you using SSL? Once thing that cause us some trouble were improperly configured certificate chains. Similar to what you seem to be experiencing most everything appeared to work except a feature here and then because some of the Java code was very strict about a fully trusted connection. In your example it sounds like there could be an issue in the CNS (Chat Notification Servlet) process. I assume CNS is still the mechanism that would alert a support agent in 7.6.04. Have you looked at any of the CNS log files? I am figuring the my-eService guys are still employed by BMC (I haven't talked to any of them since Oct. though so anything is possible). If you can get past Support and in contact with one of them I am sure they'll be able to help. As quick as BMC turned VCR around as their own product I can't imagine that a great deal changed structurally between 7.6.04 and 8. I am guessing that much of the troubleshooting for 8 will apply to 7.6.04 as well so I would hope that Support wouldn't completely give up on you just because you are on 7.6.04. Jason On Tue, Apr 16, 2013 at 6:55 AM, Hugo Ruesga lord_dyna...@outlook.comwrote: ** Thanks :-) Let me describe the situation: We have customers on multiple locations; because of this we had created multiple topics, labeled EMEA_language These topics are associated to it's particular support queue on the VChat; however when a chat is being created using a topic, these agents do not receive any alerts on the Support agent console, neither banner or any other notifications. I enabled the chat alerts banner settings for the members of the queues, but still not seeing anything. The $64,000 question is: how to debug this? I digged on the manuals but not finding anything useful and I'm running out of options and time to find and solve this. Any help will be highly appreciated. Cheers *Hugo Ruesga* *Software Development Advisor* US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email *The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. **Thank you.* -- From: david_laur...@bmc.com To: lord_dyna...@outlook.com Date: Mon, 15 Apr 2013 18:31:18 -0500 Subject: RE: BMC Chat support (My eService) Hi Hugo, What issues are you facing with Chat at the moment? Do you have issue ids that I can look up for you? Thanks *David Laurent* Senior Manager Asia Pacific Customer Support phone: +61 (0) 396574402 mobile: +61 (0) 400748410 Level 10, 28, Freshwater Place Southbank Melbourne, 3006 Victoria Australia [image: Description: cid:image002.png@01CD7A44.D252F7F0]http://communities.bmc.com/[image: Description: cid:image003.png@01CD7A44.D252F7F0]http://twitter.com/bmcsoftware[image: Description: cid:image004.png@01CD7A44.D252F7F0]http://www.facebook.com/pages/BMC-Software/94099042471?ref=ts[image: Description: cid:image005.png@01CD7A44.D252F7F0]http://www.youtube.com/user/BMCSoftwareBMCtv[image: Description: cid:image006.png@01CD7A44.D252F7F0]http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback=.cps_1277417138652_1 [image: Description: Description: Description: Description: http://media.cms.bmc.com/images/cut-photo-ESM-Signature.png]http://www.bmc.com/support [image: Description: cid:image008.png@01CDC896.679CA0A0] *BMC Customer Support* *Online CHAT*–Now Available Contact us for more information [image: Description: cid:image009.png@01CDC896.679CA0A0] [image: Description:
Re: SLA attached but do not want to start
Hi Raj , we have service request that our HR department create through SRM for the termination of an employee . The service request create multiple Work Orders for all the departments involved like ( IT , Security etc. ). I want to create a service target on the Work Orders that only start on the exit date . The service request could be created days in advance of the exit of the employee . The Work Order field that contain the exit date is 'WO Type Field 07' and I want to start the measurement on this date/time. When I create the exit request with exit date in the future , the correct SLM get attached but never start .If I create an exit request on the same date as exit date the correct SLA get attached and the measurement start . Thanks Lieb. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Raj Sent: Thursday, April 17, 2008 1:28 AM To: arslist@ARSLIST.ORG Subject: Re: SLA attached but do not want to start Hi, Lieb, Could you please explain me in details what issue you are facing, so that i will try to help you out to find the solution. Regards, Rajkumar Padole. On 4/16/2013 2:18 AM, Liebrecht Fick wrote: Hi , I have SLM service target on Work Orders that do not want to start. Start When*:'WO Type Field 07' = $\TIMESTAMP$ Where WO Type Field 07 is a date/time field . Thanks Lieb. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This email and attachments are confidential and may be legally privileged or otherwise exempt from disclosure. If you are not the intended recipient, any unauthorised use, dissemination, distribution or reproduction of this message is strictly prohibited. If this e-mail is received in error, please delete immediately from your system along with any of its attachments. Neotel is a Level 3 BBBEE contributor. Empower Logic EE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
