JOB: Permanent position, Remedy dev/admin, Telecom, Saudi Arabia
Hi listers, We have a customer who is looking for a Remedy developer/admin. This is a permanent position in Saudi Arabia. The customer is using Remedy for Telecom Trouble ticketing/change management. Send me questions, cv:s/profiles off-list please. Anders Wilhelm CTO Blå Tornet Systems AB Email: anders.wilh...@blatornet.se Blå Tornet Systems AB Färögatan 33 SE-164 51 Kista, Sweden /anders ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Issue
Hi Listers, I believe this is defect in SRM 7.6.04 SP2 and fixed in SP4. Scenario : Attachment added from fulfillment request in not accessible from Request Entry console (SRS:ServiceRequestConsole), where as the same can be opened from Request Details tab(SRS:RequestDetails form). When we click on attachment, the active link SRS:SRC:ListenerToEventFrom_WorkLogViewField0 sets the attachment source form name and attachment instance id in order to open the attachment. But here when we click upon the attachment from Request Entry form the above mentioned active link not able to set AttachmentSourceFormName field value. Since the concerned field missing from the form SRS:Service Request Console, this active link not able to set the value which in turn not able to open the attachment. Solution: Add a new character field to the form SRS:ServiceRequestConsole with following attributes will resolve the issue. Field Name: AttachmentSourceFormName Field ID : 304309590 Permissions: General acces - View ; Public - change Display - visible : False DataBase field Name : AttachmentSourceFormName Label : AttachmentSourceFormName This might me bug for the SP2 version i fixed in SP4. If any one found defect/bug with BMC please reply back. Regards, Prawin. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Takes long time to open flashboard variable Developer studio 8.1
It is a bug. Please get it hot-fixed from support. ~ aniruddha From: abhijit shah [mailto:abhijit.s...@vyomlabs.com] Sent: Saturday, April 26, 2008 12:21 PM Subject: Re: Takes long time to open flashboard variable Developer studio 8.1 ** Hi, After observing I found that all the variable that are accessing form HPD:Help Desk take more than 5 min to open in ARS 8.1 . In 7.6.04 it's working fine. Don't know the reason. Can some one give the reason why it's these variable are taking this much time to open. Regards, Abhijit Shah. On 4/25/2013 6:30 PM, Magnus Blixt - GDM Konsult AB wrote: ** Hi Has anyone else problem to open flashboard variables in Developer studio 8.1? It is not all variables but for example to open HPD:INC:KPI_ServiceDesk takes for me about 10 minutes. /Magnus Blixt _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: customer affiliation
We put it in job title and then add it to the incident-people view for reporting. The one downside is it is not stored in the incident so if affiliation changes the data may not entirely be accurate. Paul Hodgdon University of New Hampshire Sent from my iPhone On Apr 26, 2013, at 3:24 PM, Jessica Hinkal hin...@buffalo.edu wrote: Any edu's out there capture customer affiliation within Remedy ITSM 8.0 people record? If so, where did you put that information. Did you have to customize the people record to record this attribute? We are looking to classify our people based on their affiliation here (student, faculty, staff, alumni, etc). Any information would be great! Thanks! Jessica Hinkal University at Buffalo CIT/NCS 111 Computing Center Buffalo, NY 14260 716-645-3505 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notification to Assignee when INC is Modified
Will try your suggestion.
Thank you,
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Sunday, April 28, 2013 9:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notification to Assignee when INC is Modified
**
Ah! Jason beat me to the punch... Do what he says :)
Sent from my iPhone
On Apr 28, 2013, at 9:41 PM, Jlbess jlb...@yahoo.commailto:jlb...@yahoo.com
wrote:
**
Remove the last modified dates from your qualification.
jason
On Apr 28, 2013, at 8:55 PM, Hennigan, Sandra
sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov wrote:
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
My users want an email notification when their Incident is modified. I have
created a Filter where:
On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last Modified
Date') AND ('Status' Resolved) AND ($USER$ != 'Assignee')
Action = Notify
Mechanism = Email
Priority = 3
User: Assignee
Subject: $Incident Number$ has been modified
Text: $Incident Number$ has been modified. Open the ticket to view the changes.
No outgoing email gets created/sent. Your assistance is appreciated.
Thank you,
Sandra Hennigan
Remedy Developer
_ARSlist: Where the Answers Are and have been for 20 years_
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JOB: DOS remedy developers needed
JOB: Dev Technology is looking for Remedy Developers with either current or past experience with the Dept of State Remedy system. Dev Technology has great salaries, health care and 401k plans and has been implementing Remedy/BMC solutions in the DC area for almost 10 years. We would like to talk to you even if you still work at DOS but might be looking for a new position in the near future. All correspondence will be kept confidential. michael.campb...@devtechnology.com thank you for your time. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: mandatory product categorizations in 7.6.04
Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request Upgrade to 8.0 or 8.1 -- they've moved it to a tab in the change form, next to the work info notes tab ** hi there assuming you're using the best practice form there is a link on section links2 on left side menu, called categorizations 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com ** Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
FW:
http://www.toyosoken.co.jp/rgcp8y.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: FW: Suspected Malware/Virus
Oh no. Looks like Ray Palla has picked up malware or a virus. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Tuesday, April 02, 2013 9:09 AM To: arslist@ARSLIST.ORG Subject: FW: http://www.toyosoken.co.jp/rgcp8y.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: mandatory product categorizations in 7.6.04
You need to write AL on click of Save button Run If qualification : Cat 1 = Null If action : Open window - CHG:Change Dialog ( Here follow same steps as written in AL (CHG:CRQ:ChangeCategorisation_100_OpnDlg) which get executed when you click categorization link on LHS ) In short for your requirement , you need to go for customisation only Regards, Pallavi On Mon, Apr 29, 2013 at 7:15 PM, Lisa Singh lisa.si...@gmail.com wrote: Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request Upgrade to 8.0 or 8.1 -- they've moved it to a tab in the change form, next to the work info notes tab ** hi there assuming you're using the best practice form there is a link on section links2 on left side menu, called categorizations 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto: mahmoud.mahdy-moha...@vodafone.com ** Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto: mohamed.abdel-haf...@vodafone.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Windows 8 and ITSM 8.1
I am trying to get this running on my Windows 8 laptop. (Windows 8,SQL2008, ARSystem 8.1, ITSM 8.1). I have the ARSystem and ITSM Suite installed and running but I don't seem to be able to get mid-tier installed and working correctly. (install says it is there, but no login.jsp etc. for IIS ). It also doesn't find my IIS as an available option. Has anyone tried this? Any hints? Thanks Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
I think Tomcat replaced IIS as the Web Server a couple of versions ago. The only references to IIS I remember seeing in the 8.1 docs were how to remove it. Rick On Apr 29, 2013 9:06 AM, Daniel Bloom danielbl...@rogers.com wrote: ** I am trying to get this running on my Windows 8 laptop. (Windows 8,SQL2008, ARSystem 8.1, ITSM 8.1). ** ** I have the ARSystem and ITSM Suite installed and running but I don’t seem to be able to get mid-tier installed and working correctly. (install says it is there, but no login.jsp etc. for IIS ). It also doesn’t find my IIS as an available option. ** ** Has anyone tried this? Any hints? ** ** Thanks Daniel _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
Daniel, I used the preconfigured stack installer, and let it install Tomcat, and I have it working well. Kevin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: Monday, April 29, 2013 11:06 AM To: arslist@ARSLIST.ORG Subject: Windows 8 and ITSM 8.1 ** I am trying to get this running on my Windows 8 laptop. (Windows 8,SQL2008, ARSystem 8.1, ITSM 8.1). I have the ARSystem and ITSM Suite installed and running but I don't seem to be able to get mid-tier installed and working correctly. (install says it is there, but no login.jsp etc. for IIS ). It also doesn't find my IIS as an available option. Has anyone tried this? Any hints? Thanks Daniel _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
Well, that would explain the other, just not it not working. I will try again with IIS turned off etc. and check the docs. [note: I started out without IIS and thought that was my problem, guess I should have read first, lol] Thanks Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: April 29, 2013 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Windows 8 and ITSM 8.1 ** I think Tomcat replaced IIS as the Web Server a couple of versions ago. The only references to IIS I remember seeing in the 8.1 docs were how to remove it. Rick On Apr 29, 2013 9:06 AM, Daniel Bloom danielbl...@rogers.com wrote: ** I am trying to get this running on my Windows 8 laptop. (Windows 8,SQL2008, ARSystem 8.1, ITSM 8.1). I have the ARSystem and ITSM Suite installed and running but I don't seem to be able to get mid-tier installed and working correctly. (install says it is there, but no login.jsp etc. for IIS ). It also doesn't find my IIS as an available option. Has anyone tried this? Any hints? Thanks Daniel _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
issue using AIE to populate the AST:AssetPeople form
Hi all, I am using Remedy 7.6.04 and I need to import records to the CMDB from a flat file. The CI goes in with no issues, but when I try to create a people relationship between the person the uses the CI (as listed in the flat file) I am getting an error. I have an AIE AR form data exchange that takes the data from the flat file, does a SQL search in the AR database to get the Person ID (PPL) of the user from the people form(which is working correctly) and then I try to create the record on AST:AssetPeople. The error I am getting shows up in the data exchange log as follows: AddAssetToAR: Error processing entry USER'S EMAIL ADDRESS, form AST:AssetPeople AddAssetToAR: AR API returned error during ARCreateEntry rc = 2 Required name parameter (or name field in a parameter) is empty. (102) (1) Data Exchange Log: [Mon Apr 29 2013 09:36:19.2530] - TID: 001 API+ ARSetEntry -- Form [EIE:Exchange_Runs] for Entry [733] [Mon Apr 29 2013 09:36:19.2680] - TID: 001 API- ARSetEntry OK [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLProcess command: select c1,C100017,c100048 from T1190 Where c100048='USER'S EMAIL ADDRESS' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLData obtained from Source for mappings: 'iSYS AssetPeopleForm' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLRule 1 : 'FORM', Value: 'People' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLRule 2 : 'ROLE', Value: 'Used by' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLRule 3 : ''Full Name'', Value: 'USER'S NAME' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLRule 4 : 'TargetSQL|select c1 from T1190 Where c100048='$Unique_Users_EmployeeEmail$' ', Value: 'PPL00011996' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLRule 5 : 'CellNumber', Value: '20226X' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLKey Rule 1 : 'Unique_Users_EmployeeEmail', Value: 'USER'S EMAIL ADDRESS' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLSetting field values of Target for mappings 'iSYS AssetPeopleForm' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLRule 1 : Form Type (id: 260100013) set to 'People' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLRule 2 : PersonRole (id: 26015) set to '6000' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLRule 3 : Full Name (id: 26013) set to 'USER'S NAME' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLRule 4 : PeopleGroup Form Entry ID (id: 26016) set to 'PPL00011996' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLRule 5 : Asset ID+ (id: 26018) set to '20226x' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLKey Rule 1 : Assigned To (id: 4) set to 'USER'S EMAIL ADDRESS' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 DTLAdding entry USER'S EMAIL ADDRESS.to form 'AST:AssetPeople' [Mon Apr 29 2013 09:36:19.2680] - TID: 001 API+ ARCreateEntry -- Form[AST:AssetPeople] [Mon Apr 29 2013 09:36:19.2840] - TID: 001 ERRAddAssetToAR: Error processing entry USER'S EMAIL ADDRESS form AST:AssetPeople AddAssetToAR: AR API returned error during ARCreateEntry rc = 2 Required name parameter (or name field in a parameter) is empty. (102) (1) [Mon Apr 29 2013 09:36:19.2840] - TID: 001 API- ARCreateEntry Failed [Mon Apr 29 2013 09:36:19.2840] - TID: 001 ERREntry KENNETH.KREUTTER@DHS.GOVUSER'S EMAIL ADDRESS was not added to AR I have taken out the user's information. From what I can see the form AST:AssetPeople only has three required fields Request Type, which is character PersonRole, which is a list. I give the AIE job the text Used by and it converts it to the value of 6000 PeopleGroup Form Entry ID, which is the User's Person ID from the People form. Can anybody help me out with this one? I am tired of banging my head against a wall... Thanks, Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Windows 8 and ITSM 8.1
Install Tomcat if not already installed. Drop Mid Tier war file into webaps directory. Start Tomcat, browse to http://localhost:8080/arsys/shared/config/config.jsp and go from there... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
Thanks John! That worked. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: April 29, 2013 1:33 PM To: arslist@ARSLIST.ORG Subject: Windows 8 and ITSM 8.1 Install Tomcat if not already installed. Drop Mid Tier war file into webaps directory. Start Tomcat, browse to http://localhost:8080/arsys/shared/config/config.jsp and go from there... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: issue using AIE to populate the AST:AssetPeople form
Hi Joe, It is a little difficult to follow your message as there is no new lines….but….if I understand correctly the creation of the “AST:AssetPeople” relationship fails…… There is a rule in ITSM/CMDB that requires certain information be available in order to create the “AST:AssetPeople” relationship between a CI and a “CTM:People” record when the type of relationship is a “Used By” type and the CI is a “Computer System”. If I recall correctly the “CTM:People” record must be reconciled. This means that the “ReconciliationIdentity” field on the “CTM:People” record must have a value of other than “0” or NULL. Whenever a ‘People’ record is created ( meaning submit)…a record is created in the BMC_Person class form in the “SANDBOX” dataset. When this record is reconciled to the production dataset (BMC.ASSET) it synchronizes the BMC_Person ReconciliationIdentity field back to the CTM:People record. This is needed so that when an “AST:AssetPeople” relationship is created it can also create the associated BMC_Dependency class record for the same relationship (essentially a synchronization between ITSM and CMDB for both People and CI associations). Can you try manually making a “Used By” relationship from one of the People records to a CI where you get the Error: IE: People record -- KENNETH.KREUTTER@DHS.GOVUSER'S EMAIL ADDRESS OR Query the CTM:People form to see which records have a ‘ReconciliationIdentity’ of either NULL or “0”…..if there are any…these people records cannot be properly associated to a “Computer System” CI where the role is “Used By”. The “BMC_Dependency” record created as a result of creating the “AST:AssetPeople” record requires that the “CTM:People” record have a ‘ReconciliationIdentity” value to pass to the dependency class as it is a required field. I am currently not online but will reply back with the exact filter name which give the error in this case…it is something like…”The Person you are attempting to make a relationship to has not been reconciled, please reconcile the person or contact your system administrator” Turn on server side filter logging while running AIE ….look for this message (not verbatim as I am guessing right now at the verbiage of the error). I will get more explicit information by tomorrow. Hope this helps for now ☺ Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Newmark Sent: Monday, April 29, 2013 12:49 PM To: arslist@ARSLIST.ORG Subject: issue using AIE to populate the AST:AssetPeople form ** Hi all, I am using Remedy 7.6.04 and I need to import records to the CMDB from a flat file. The CI goes in with no issues, but when I try to create a people relationship between the person the uses the CI (as listed in the flat file) I am getting an error. I have an AIE AR form data exchange that takes the data from the flat file, does a SQL search in the AR database to get the Person ID (PPL) of the user from the people form(which is working correctly) and then I try to create the record on AST:AssetPeople. The error I am getting shows up in the data exchange log as follows: AddAssetToAR: Error processing entry , form AST:AssetPeople AddAssetToAR: AR API returned error during ARCreateEntry rc = 2 Required name parameter (or name field in a parameter) is empty. (102) (1) Data Exchange Log: [Mon Apr 29 2013 09:36:19.2530] - + ARSetEntry -- Form [EIE:Exchange_Runs] for Entry [733] [Mon Apr 29 2013 09:36:19.2680] - - ARSetEntry OK [Mon Apr 29 2013 09:36:19.2680] - Process command: select c1,C100017,c100048 from T1190 Where c100048='USER'S EMAIL ADDRESS' [Mon Apr 29 2013 09:36:19.2680] - Data obtained from Source for mappings: 'iSYS AssetPeopleForm' [Mon Apr 29 2013 09:36:19.2680] - Rule 1 : 'FORM', Value: 'People' [Mon Apr 29 2013 09:36:19.2680] - Rule 2 : 'ROLE', Value: 'Used by' [Mon Apr 29 2013 09:36:19.2680] - Rule 3 : ''Full Name'', Value: 'USER'S NAME' [Mon Apr 29 2013 09:36:19.2680] - Rule 4 : 'TargetSQL|select c1 from T1190 Where c100048='$Unique_Users_EmployeeEmail$' ', Value: 'PPL00011996' [Mon Apr 29 2013 09:36:19.2680] - Rule 5 : 'CellNumber', Value: '20226X' [Mon Apr 29 2013 09:36:19.2680] - Key Rule 1 : 'Unique_Users_EmployeeEmail', Value: 'USER'S EMAIL ADDRESS' [Mon Apr 29 2013 09:36:19.2680] - Setting field values of Target for mappings 'iSYS AssetPeopleForm' [Mon Apr 29 2013 09:36:19.2680] - Rule 1 : set to 'People' [Mon Apr 29 2013 09:36:19.2680] - Rule 2 : set to '6000' [Mon Apr 29 2013 09:36:19.2680] - Rule 3 : set to 'USER'S NAME' [Mon Apr 29 2013 09:36:19.2680] - Rule 4 : set to 'PPL00011996' [Mon Apr 29 2013 09:36:19.2680] - Rule 5 : set to '20226x' [Mon Apr 29 2013 09:36:19.2680] - Key Rule 1 : set to 'USER'S EMAIL ADDRESS' [Mon Apr 29 2013 09:36:19.2680] - Adding entry USER'S EMAIL ADDRESS.to form 'AST:AssetPeople' [Mon Apr 29 2013 09:36:19.2680] - +
Re: Windows 8 and ITSM 8.1
I have not had the opportunity to play with 8.1 yet. But having read this thread, does it mean that the option to install the mid-tier using IIS as a web server has been completely deprecated? What other web server options are available in addition to Tomcat? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Monday, April 29, 2013 1:33 PM To: arslist@ARSLIST.ORG Subject: Windows 8 and ITSM 8.1 Install Tomcat if not already installed. Drop Mid Tier war file into webaps directory. Start Tomcat, browse to http://localhost:8080/arsys/shared/config/config.jsp and go from there... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: issue using AIE to populate the AST:AssetPeople form
Sorry about the no newlines. I copied and pasted the post from my issue report to BMC d I guess the formatting was messed up. I will try to relate one of the people to their respective CI tomorrow morning. As far as I know all of the people have been reconciled. I will look at the reconciliation ID field again to make sure. There are records in this flat file that do not have corresponding people populated in the people form, but I expected them to error out when the SQL statement to look up their people ID came back with no results and the AIE job does just that. Thanks, Joe __ There aint no star to guide you while you're looking at the ground. So take some time to breathe, raise your head and look around - Jorma I only have so many heartbeats left. I am not wasting them on things that are not fun. From: Downing, Ryan ryan_down...@bmc.com To: arslist@ARSLIST.ORG Sent: Monday, April 29, 2013 6:09 PM Subject: Re: issue using AIE to populate the AST:AssetPeople form ** Hi Joe, It is a little difficult to follow your message as there is no new lines….but….if I understand correctly the creation of the “AST:AssetPeople” relationship fails…… There is a rule in ITSM/CMDB that requires certain information be available in order to create the “AST:AssetPeople” relationship between a CI and a “CTM:People” record when the type of relationship is a “Used By” type and the CI is a “Computer System”. If I recall correctly the “CTM:People” record must be reconciled. This means that the “ReconciliationIdentity” field on the “CTM:People” record must have a value of other than “0” or NULL. Whenever a ‘People’ record is created ( meaning submit)…a record is created in the BMC_Person class form in the “SANDBOX” dataset. When this record is reconciled to the production dataset (BMC.ASSET) it synchronizes the BMC_Person ReconciliationIdentity field back to the CTM:People record. This is needed so that when an “AST:AssetPeople” relationship is created it can also create the associated BMC_Dependency class record for the same relationship (essentially a synchronization between ITSM and CMDB for both People and CI associations). Can you try manually making a “Used By” relationship from one of the People records to a CI where you get the Error: IE: People record àKENNETH.KREUTTER@DHS.GOVUSER'S EMAIL ADDRESS OR Query the CTM:People form to see which records have a ‘ReconciliationIdentity’ of either NULL or “0”…..if there are any…these people records cannot be properly associated to a “Computer System” CI where the role is “Used By”. The “BMC_Dependency” record created as a result of creating the “AST:AssetPeople” record requires that the “CTM:People” record have a ‘ReconciliationIdentity” value to pass to the dependency class as it is a required field. I am currently not online but will reply back with the exact filter name which give the error in this case…it is something like…”The Person you are attempting to make a relationship to has not been reconciled, please reconcile the person or contact your system administrator” Turn on server side filter logging while running AIE ….look for this message (not verbatim as I am guessing right now at the verbiage of the error). I will get more explicit information by tomorrow. Hope this helps for now J Regards, Ryan. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Newmark Sent: Monday, April 29, 2013 12:49 PM To: arslist@ARSLIST.ORG Subject: issue using AIE to populate the AST:AssetPeople form ** Hi all, I am using Remedy 7.6.04 and I need to import records to the CMDB from a flat file. The CI goes in with no issues, but when I try to create a people relationship between the person the uses the CI (as listed in the flat file) I am getting an error. I have an AIE AR form data exchange that takes the data from the flat file, does a SQL search in the AR database to get the Person ID (PPL) of the user from the people form(which is working correctly) and then I try to create the record on AST:AssetPeople. The error I am getting shows up in the data exchange log as follows: AddAssetToAR: Error processing entry , form AST:AssetPeople AddAssetToAR: AR API returned error during ARCreateEntry rc = 2 Required name parameter (or name field in a parameter) is empty. (102) (1) Data Exchange Log: [Mon Apr 29 2013 09:36:19.2530] - + ARSetEntry -- Form [EIE:Exchange_Runs] for Entry [733] [Mon Apr 29 2013 09:36:19.2680] - - ARSetEntry OK [Mon Apr 29 2013 09:36:19.2680] - Process command: select c1,C100017,c100048 from T1190 Where c100048='USER'S EMAIL ADDRESS' [Mon Apr 29 2013 09:36:19.2680] - Data obtained from Source for mappings: 'iSYS AssetPeopleForm' [Mon Apr 29 2013 09:36:19.2680] - Rule 1 : 'FORM', Value: 'People' [Mon Apr 29
