Hi Listers, I believe this is defect in SRM 7.6.04 SP2 and fixed in SP4. Scenario : Attachment added from fulfillment request in not accessible from Request Entry console (SRS:ServiceRequestConsole), where as the same can be opened from Request Details tab(SRS:RequestDetails form).
When we click on attachment, the active link "SRS:SRC:ListenerToEventFrom_WorkLogViewField0" sets the attachment source form name and attachment instance id in order to open the attachment. But here when we click upon the attachment from Request Entry form the above mentioned active link not able to set "AttachmentSourceFormName" field value. Since the concerned field missing from the form "SRS:Service Request Console", this active link not able to set the value which in turn not able to open the attachment. Solution: Add a new character field to the form "SRS:ServiceRequestConsole" with following attributes will resolve the issue. Field Name: AttachmentSourceFormName Field ID : 304309590 Permissions: General acces - View ; Public - change Display - visible : False DataBase field Name : AttachmentSourceFormName Label : AttachmentSourceFormName This might me bug for the SP2 version i fixed in SP4. If any one found defect/bug with BMC please reply back. Regards, Prawin. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
