OT: Its friday
Murphy's Funny laws: 1) Law of Queue: If you change queues, the one you have left will start to move faster than the one you are in now. 2) Law of Telephone: When you dial a wrong number, you never get a busy tone. 3) Law of Mechanical Repair: After your hands become coated with grease, your nose will begin to itch. 4) Law of the Workshop: Any tool, when dropped, will roll to the least accessible corner. 6) Bath Theorem: When the body is immersed in water, the telephone rings. 7) Law of Encounters: The probability of meeting someone you know increases when you are with someone you don't want to be seen with. 8) Law of the Result: When you try to prove to someone that a machine won't work, it will. 9) Law of Bio mechanics: The severity of the itch is inversely proportional to the reach. 10) Theatre Rule: People with the seats at the furthest from the screen arrive last. 11) Law of Coffee: As soon as you sit down for a cup of hot coffee, your boss will ask you to do something which will last until the coffee is cold. 12) Law of Proposal : After u accept a proposal you will get a better one. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade ARS from 7603 to 7604 SP4
Thanks Joe, we do not intend to use the overlay concept as of now, we have few instances of AR server going down in our server group environment and BMC usually provides arserver.exe or arplugin.exe files (claiming to be the latest) to be replaced quiet often, hence we decided to go with the latest version of the arserver in order to reduce the file replacement method. Thanks Raja -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Upgrade-ARS-from-7603-to-7604-SP4-tp7588533p7588555.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Integration with SCOM
Hi All, I have 2 quick queries: 1. Will connector for SCOM 2007 R2 for BMC Remedy ARS will work for Windows 2012 server. We have installed SCOM on 2012 server, so just wondering about compatibility issues. 2. Is there any cost involved for System Center 2012 Operations Manager run books from Kelverion IP . I mean to say is there any kind of licenses required for using SCOM 2012 R2 coonector for this type of integration. Thanks ! Anup On Fri, May 3, 2013 at 11:15 AM, onkar shinde onkarbshi...@gmail.comwrote: Hi Anup, You can install integration from below link: http://blogs.technet.com/b/kevinholman/archive/2010/09/23/installing-the-opsmgr-r2-universal-connector.aspx It has a link to download the connector for SCOM 2007 R2 for BMC Remedy ARS. It also has instructions for integration and configuration. Hope this helps. On Fri, May 3, 2013 at 7:43 AM, Anup Garg anupgar...@gmail.com wrote: Hi, I am working on bmc remedy version 7.6.04 SP2 on windows 2008 R2 and SQL server 2008 R2 . I need some help on steps required to integrate SCOM with BMC Remedy. Our requirement is like as follows : SCOM should raise an alert whenever any server goes down and then from that alert an incident should be created automatically in BMC Remedy with the information to be picked up from CMDB about that server. Our incident should autmatically populates the entire summary about that server(CI in atrium cmdb) . Is it possible ? Please share some steps or any dcoument if anyone has done that before. Thanks, Anup ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Regards, Onkar Shinde Senior Software Engineer Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Telephone: +91-20-6632-1000 Mobile: +91-7709008719 Email: onkar.shi...@vyomlabs.com Web: www.vyomlabs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Extracting substring from string and putting the value in different field
Hello Lister's/sagar, Thanks for your post it really a nice idea to implement. I am able to achieve my requirement. Thanks for all your helpful suggestion and post. . Have a great day and nice weekend too... Regards, Sanjay On Fri, May 3, 2013 at 9:05 AM, Sagar Valse sagar.valse...@gmail.comwrote: ** Hi, I have created 2 forms 1 display only form containing a field(desc) to store string INC000123, INC000456, INC000789, INC05 ,a temp field(temp) and another regular form to store the incident tickets. 1.Created alink Alink1 with actions a.Set desc=$default$ b.Set temp=STRSTR($desc$, ,) c.callguide AlinkGuide AlinkGuide: 1. Label Start 2. Call alink Alink2 if 'temp' != -1 i. Push in form 2 incno= SUBSTR($desc$, 0, $temp$ - 1) ii.Set desc=SUBSTR($desc$, $temp$ + 1, LENGTH($desc$)) iii. Go to guide label Start. else i.Go to guide label End. 3. Label End d.Pushfield in form 2 incno=desc Thanks and Regard, Sagar Valse On Thu, May 2, 2013 at 7:53 PM, jayesh panchal jhpancha...@gmail.comwrote: ** Have you tried using LEFTC function in set field action???.it will extract substrings and u can set into different field. Regards Jayesh On May 2, 2013 6:05 PM, sanjay kanhu.san...@gmail.com wrote: Hello Lister's, We have a requirement. Where we have a string which contains incident id's separated by ,. And my requirement is to extract the individual incident from the string and put the value to separate field. Example of the above requirement == Input == TMP_field =INC000123, INC000456, INC000789, INC05 Output === Felid1 = INC000123 Felid2 = INC000456 Felid3 = INC000789 Felid4 = INC05 and my question is how do I accomplish the above task. Please help me out to accomplish the above requirement. Many thanks for all your suggestion and help in advance. Regards, Sanjay. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Extracting-substring-from-string-and-putting-the-value-in-different-field-tp7588518.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Integration with SCOM
We have Remedy and System Center. We are currently upgrading to Orchestrator 2012 along with all the other components (essentially System Center 2012). What you need for this to work (IMHO) is along with SCOM is Orchestrator and the Orchestrator Integration Pack (OIP) from Kelveriron and the OIP from Microsoft for SCOM. You could roll your own Remedy OIP using queries and consume the remedy web service to submit the incident if so inclined. This is what it appears the OIP from Kelveriron is doing, but that is from a cursory examination. The plus side is that you don't have to put the client binaries on the Orchestrator server. The integration pack that worked with Opalis (now known as Orchestrator) worked a little differently and frankly I think was much easier to use, but it doesn't work with Orchestrator. The only real challenge I see with the Kelveriron OIP is mapping your data to the new Remedy incident. If you have a lot of fields it becomes tedious. Use the SCOM OIP to catch the event, use the sql query to get your information about the host that is throwing the event and then submit using the Remedy OIP. Not really all that difficult until you start getting the request to treat different hosts with unique behavior. Jim From: Saji Philip [mailto:sphili...@gmail.com] Sent: Thursday, May 02, 2013 9:10 PM Subject: Re: Remedy Integration with SCOM ** I have documentation from Kelverion I can forward to you. Systems Center Orhestrator was formerly called Opalis. If your running Microsoft you should already own it. Theres quite a few documantation on Orhestrator on the Microsoft website. Just send me your contact info to 'sphili...@hotmail.commailto:sphili...@hotmail.com' On May 2, 2013 9:58 PM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** I have built a couple of simple things in the Opalis Orchestrator, but that was a few years ago. I would do some digging on Microsoft's website to get more current information. Rick On May 2, 2013 7:54 PM, vivek garg anupgar...@gmail.commailto:anupgar...@gmail.com wrote: ** Hi Rick ,Saji, If I start learning system center orchestrater, then how should I start and from where should I learn about it as I have no prior knowledge on orchestrator or on System center. Do you have any kind of documentation which would help me understand this type of integration. Even I read soemwhere that Using orchestrator would be best option for these type of integrations. Rick, Have you done it without using orchestrator? On Fri, May 3, 2013 at 8:15 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** It seemed as though the new MS app, formerly known as Opalis, was similar in its build interface to the Remedy Abydos designer. I would think there would be a CLI/API connection that would work. Rick On May 2, 2013 7:36 PM, Saji Philip sphili...@gmail.commailto:sphili...@gmail.com wrote: ** We use the Microsoft integration to create Remedy incidents from SCOM 2007. We are in the process of upgrading SCOM to 2012 and microsoft no longer supports that connection. The new way is using Systems Center Orhestrater and run books utilizing a connector developed by Kelverion. I hear Kelverion is working on a similar API connector used by Microsoft and it will be more functional (not creating just tickets). Not sure if BAO can be used to integrate with SCOM.. On May 2, 2013 9:13 PM, Anup Garg anupgar...@gmail.commailto:anupgar...@gmail.com wrote: Hi, I am working on bmc remedy version 7.6.04 SP2 on windows 2008 R2 and SQL server 2008 R2 . I need some help on steps required to integrate SCOM with BMC Remedy. Our requirement is like as follows : SCOM should raise an alert whenever any server goes down and then from that alert an incident should be created automatically in BMC Remedy with the information to be picked up from CMDB about that server. Our incident should autmatically populates the entire summary about that server(CI in atrium cmdb) . Is it possible ? Please share some steps or any dcoument if anyone has done that before. Thanks, Anup ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Integration with SCOM
This is something I may be looking at in the next year or two as well so I wanted to jump in and ask a question. For other integrations leveraging web services, I like to use Incident Templates, for example, to create Incidents. That way I can dynamically change the data on the Template to affect what the Integration does, without needing to actually modify code. Would that be an option in this case to make the integration easier? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat) Sent: Friday, May 03, 2013 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Integration with SCOM ** We have Remedy and System Center. We are currently upgrading to Orchestrator 2012 along with all the other components (essentially System Center 2012). What you need for this to work (IMHO) is along with SCOM is Orchestrator and the Orchestrator Integration Pack (OIP) from Kelveriron and the OIP from Microsoft for SCOM. You could roll your own Remedy OIP using queries and consume the remedy web service to submit the incident if so inclined. This is what it appears the OIP from Kelveriron is doing, but that is from a cursory examination. The plus side is that you don't have to put the client binaries on the Orchestrator server. The integration pack that worked with Opalis (now known as Orchestrator) worked a little differently and frankly I think was much easier to use, but it doesn't work with Orchestrator. The only real challenge I see with the Kelveriron OIP is mapping your data to the new Remedy incident. If you have a lot of fields it becomes tedious. Use the SCOM OIP to catch the event, use the sql query to get your information about the host that is throwing the event and then submit using the Remedy OIP. Not really all that difficult until you start getting the request to treat different hosts with unique behavior. Jim From: Saji Philip [mailto:sphili...@gmail.com] Sent: Thursday, May 02, 2013 9:10 PM Subject: Re: Remedy Integration with SCOM ** I have documentation from Kelverion I can forward to you. Systems Center Orhestrator was formerly called Opalis. If your running Microsoft you should already own it. Theres quite a few documantation on Orhestrator on the Microsoft website. Just send me your contact info to 'sphili...@hotmail.commailto:sphili...@hotmail.com' On May 2, 2013 9:58 PM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** I have built a couple of simple things in the Opalis Orchestrator, but that was a few years ago. I would do some digging on Microsoft's website to get more current information. Rick On May 2, 2013 7:54 PM, vivek garg anupgar...@gmail.commailto:anupgar...@gmail.com wrote: ** Hi Rick ,Saji, If I start learning system center orchestrater, then how should I start and from where should I learn about it as I have no prior knowledge on orchestrator or on System center. Do you have any kind of documentation which would help me understand this type of integration. Even I read soemwhere that Using orchestrator would be best option for these type of integrations. Rick, Have you done it without using orchestrator? On Fri, May 3, 2013 at 8:15 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** It seemed as though the new MS app, formerly known as Opalis, was similar in its build interface to the Remedy Abydos designer. I would think there would be a CLI/API connection that would work. Rick On May 2, 2013 7:36 PM, Saji Philip sphili...@gmail.commailto:sphili...@gmail.com wrote: ** We use the Microsoft integration to create Remedy incidents from SCOM 2007. We are in the process of upgrading SCOM to 2012 and microsoft no longer supports that connection. The new way is using Systems Center Orhestrater and run books utilizing a connector developed by Kelverion. I hear Kelverion is working on a similar API connector used by Microsoft and it will be more functional (not creating just tickets). Not sure if BAO can be used to integrate with SCOM.. On May 2, 2013 9:13 PM, Anup Garg anupgar...@gmail.commailto:anupgar...@gmail.com wrote: Hi, I am working on bmc remedy version 7.6.04 SP2 on windows 2008 R2 and SQL server 2008 R2 . I need some help on steps required to integrate SCOM with BMC Remedy. Our requirement is like as follows : SCOM should raise an alert whenever any server goes down and then from that alert an incident should be created automatically in BMC Remedy with the information to be picked up from CMDB about that server. Our incident should autmatically populates the entire summary about that server(CI in atrium cmdb) . Is it possible ? Please share some steps or any dcoument if anyone has done that before. Thanks, Anup ___ UNSUBSCRIBE or access ARSlist Archives at
Missing Attachment or Attachment dropped by email engine per configuration
Hi all, we try to open a ticket Remedy by Mail but the Server Remedy gives the following response without open the ticket: Missing Attachment or Attachment dropped by email engine per configuration. Can anyone help me to solve this problem? Thanks in advance. Salvatore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
We probably need to go backwards in history a little bit to clarify the situation. Back in the 6.x days, AR System came with a complimentary license for ServletExec to serve as the JSP engine when a customer was running IIS. In the 7.0.x timeframe, the OEM agreement with New Atlanta expired and as a continued convenience to customers, BMC began including Tomcat in the distribution to server as the JSP engine for IIS. Tomcat could also be used a the JSP engine for Apache web server. Tomcat can, of course, serve both functions on its own and this has become a popular installation choice - i.e. just using Tomcat. So IIS is still supported as a web server with ServletExec or Tomcat behind it (as per the compatibility matrix), but those combinations are not occurring as often they were 5+ years ago. Apache web server is also supported with Tomcat as the JSP, but that's rarely seen anymore. Also, I do have to mention that AR System server is not supported on Windows 8 - so perhaps that may be contributing to the issue you're seeing. It's only officially supported on the Windows Server product editions. Thanks, -David J. Easter From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Tuesday, April 30, 2013 1:24 PM Subject: Re: Windows 8 and ITSM 8.1 Please, be picky, we can handle the truth here, and I certainly prefer it. So, we have one vote for, one vote against (that stuff is cached by IIS for mid-tier if IIS is used). Can someone break the tie? Preferably someone in the know. Where is the David Easter replacement? (not that he can really be replaced but you know what I mean) Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: April 30, 2013 3:09 PM To: arslist@ARSLIST.ORG Subject: Windows 8 and ITSM 8.1 I'm not trying to be picky, but IIS wasn't caching anything unless a module or whatever was installed to do so. Everything went back to Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
Thanks for the explanation, and yes only Server is supported, not that it has stopped us from running it on laptops since the 1990s, lol. Sort of like the unsupported utilities directory or modifying the .def files by hand. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter Sent: May 3, 2013 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 8 and ITSM 8.1 ** We probably need to go backwards in history a little bit to clarify the situation. Back in the 6.x days, AR System came with a complimentary license for ServletExec to serve as the JSP engine when a customer was running IIS. In the 7.0.x timeframe, the OEM agreement with New Atlanta expired and as a continued convenience to customers, BMC began including Tomcat in the distribution to server as the JSP engine for IIS. Tomcat could also be used a the JSP engine for Apache web server. Tomcat can, of course, serve both functions on its own and this has become a popular installation choice - i.e. just using Tomcat. So IIS is still supported as a web server with ServletExec or Tomcat behind it (as per the compatibility matrix), but those combinations are not occurring as often they were 5+ years ago. Apache web server is also supported with Tomcat as the JSP, but that's rarely seen anymore. Also, I do have to mention that AR System server is not supported on Windows 8 - so perhaps that may be contributing to the issue you're seeing. It's only officially supported on the Windows Server product editions. Thanks, -David J. Easter From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Tuesday, April 30, 2013 1:24 PM Subject: Re: Windows 8 and ITSM 8.1 Please, be picky, we can handle the truth here, and I certainly prefer it. So, we have one vote for, one vote against (that stuff is cached by IIS for mid-tier if IIS is used). Can someone break the tie? Preferably someone in the know. Where is the David Easter replacement? (not that he can really be replaced but you know what I mean) Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: April 30, 2013 3:09 PM To: arslist@ARSLIST.ORG Subject: Windows 8 and ITSM 8.1 I'm not trying to be picky, but IIS wasn't caching anything unless a module or whatever was installed to do so. Everything went back to Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
You are absoultely correct. There's supported and there's it works. Just pointing out that since it's not supported, development wouldn't have had it in their acceptance criteria and QA would not have tested the combination. Didn't want folks to see something posted about the combo not working and interpret that as it not being a valid combination when on a supported environment. Thanks, -David J. Easter From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Friday, May 3, 2013 8:32 AM Subject: Re: Windows 8 and ITSM 8.1 ** Thanks for the explanation, and yes only Server is supported, not that it has stopped us from running it on laptops since the 1990s, lol. Sort of like the unsupported utilities directory or modifying the .def files by hand. Daniel From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter Sent: May 3, 2013 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 8 and ITSM 8.1 ** We probably need to go backwards in history a little bit to clarify the situation. Back in the 6.x days, AR System came with a complimentary license for ServletExec to serve as the JSP engine when a customer was running IIS. In the 7.0.x timeframe, the OEM agreement with New Atlanta expired and as a continued convenience to customers, BMC began including Tomcat in the distribution to server as the JSP engine for IIS. Tomcat could also be used a the JSP engine for Apache web server. Tomcat can, of course, serve both functions on its own and this has become a popular installation choice - i.e. just using Tomcat. So IIS is still supported as a web server with ServletExec or Tomcat behind it (as per the compatibility matrix), but those combinations are not occurring as often they were 5+ years ago. Apache web server is also supported with Tomcat as the JSP, but that's rarely seen anymore. Also, I do have to mention that AR System server is not supported on Windows 8 - so perhaps that may be contributing to the issue you're seeing. It's only officially supported on the Windows Server product editions. Thanks, -David J. Easter From:arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Sent: Tuesday, April 30, 2013 1:24 PM Subject: Re: Windows 8 and ITSM 8.1 Please, be picky, we can handle the truth here, and I certainly prefer it. So, we have one vote for, one vote against (that stuff is cached by IIS for mid-tier if IIS is used). Can someone break the tie? Preferably someone in the know. Where is the David Easter replacement? (not that he can really be replaced but you know what I mean) Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: April 30, 2013 3:09 PM To: arslist@ARSLIST.ORG Subject: Windows 8 and ITSM 8.1 I'm not trying to be picky, but IIS wasn't caching anything unless a module or whatever was installed to do so. Everything went back to Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
That is sort of like how Chrome seems to work better than Internet Explorer with 7.6.4 (I haven't tried 8.x yet), but Internet Explorer is supported while Chrome is not. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter Sent: Friday, May 03, 2013 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 8 and ITSM 8.1 ** You are absoultely correct. There's supported and there's it works. Just pointing out that since it's not supported, development wouldn't have had it in their acceptance criteria and QA would not have tested the combination. Didn't want folks to see something posted about the combo not working and interpret that as it not being a valid combination when on a supported environment. Thanks, -David J. Easter From: arslist arsl...@danielbloom.camailto:arsl...@danielbloom.ca To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Friday, May 3, 2013 8:32 AM Subject: Re: Windows 8 and ITSM 8.1 ** Thanks for the explanation, and yes only Server is supported, not that it has stopped us from running it on laptops since the 1990s, lol. Sort of like the unsupported utilities directory or modifying the .def files by hand. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter Sent: May 3, 2013 11:26 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Windows 8 and ITSM 8.1 ** We probably need to go backwards in history a little bit to clarify the situation. Back in the 6.x days, AR System came with a complimentary license for ServletExec to serve as the JSP engine when a customer was running IIS. In the 7.0.x timeframe, the OEM agreement with New Atlanta expired and as a continued convenience to customers, BMC began including Tomcat in the distribution to server as the JSP engine for IIS. Tomcat could also be used a the JSP engine for Apache web server. Tomcat can, of course, serve both functions on its own and this has become a popular installation choice - i.e. just using Tomcat. So IIS is still supported as a web server with ServletExec or Tomcat behind it (as per the compatibility matrix), but those combinations are not occurring as often they were 5+ years ago. Apache web server is also supported with Tomcat as the JSP, but that's rarely seen anymore. Also, I do have to mention that AR System server is not supported on Windows 8 - so perhaps that may be contributing to the issue you're seeing. It's only officially supported on the Windows Server product editions. Thanks, -David J. Easter From: arslist arsl...@danielbloom.camailto:arsl...@danielbloom.ca To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tuesday, April 30, 2013 1:24 PM Subject: Re: Windows 8 and ITSM 8.1 Please, be picky, we can handle the truth here, and I certainly prefer it. So, we have one vote for, one vote against (that stuff is cached by IIS for mid-tier if IIS is used). Can someone break the tie? Preferably someone in the know. Where is the David Easter replacement? (not that he can really be replaced but you know what I mean) Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: April 30, 2013 3:09 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Windows 8 and ITSM 8.1 I'm not trying to be picky, but IIS wasn't caching anything unless a module or whatever was installed to do so. Everything went back to Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
2013/5/3 David Easter david_easter...@yahoo.com So IIS is still supported as a web server with ServletExec or Tomcat behind it (as per the compatibility matrix), but those combinations are not occurring as often they were 5+ years ago. Apache web server is also supported with Tomcat as the JSP, but that's rarely seen anymore. Would say Apache httpd server with Tomcat as a servlet engine is one of the preferd solution on platforms not include Windows. -- J ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
Ha ha! I was going to reply to the Apache - Tomcat combo. We are using Apache in front of Tomcat on Windows :) On Fri, May 3, 2013 at 11:24 AM, Jarl Grøneng jarl.gron...@gmail.comwrote: ** 2013/5/3 David Easter david_easter...@yahoo.com So IIS is still supported as a web server with ServletExec or Tomcat behind it (as per the compatibility matrix), but those combinations are not occurring as often they were 5+ years ago. Apache web server is also supported with Tomcat as the JSP, but that's rarely seen anymore. Would say Apache httpd server with Tomcat as a servlet engine is one of the preferd solution on platforms not include Windows. -- J _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows 8 and ITSM 8.1
Ok. to be fair that is not on all of our Mid Tiers. Just the ones in the DMZ. Our internal MT servers are Tomcat only (until we have a need for Apache). On Fri, May 3, 2013 at 3:24 PM, Jason Miller jason.mil...@gmail.com wrote: Ha ha! I was going to reply to the Apache - Tomcat combo. We are using Apache in front of Tomcat on Windows :) On Fri, May 3, 2013 at 11:24 AM, Jarl Grøneng jarl.gron...@gmail.comwrote: ** 2013/5/3 David Easter david_easter...@yahoo.com So IIS is still supported as a web server with ServletExec or Tomcat behind it (as per the compatibility matrix), but those combinations are not occurring as often they were 5+ years ago. Apache web server is also supported with Tomcat as the JSP, but that's rarely seen anymore. Would say Apache httpd server with Tomcat as a servlet engine is one of the preferd solution on platforms not include Windows. -- J _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Integration with SCOM
But How would I get the data into remedy CMDB from SCOM. Does SCOM has it's own database which contains all information about CI's (like server's etc) ? First before integrating SCOM with Remedy we need to get synchronization between Remedy CMDB and SCOM as our requirement is that whenever any alert on any server comes, then the automatic incident opened in remedy should contain all information about that server (like sever name, it's configuration ,etc.). *How would I ensure that ?* I will try to see what could help me to integrate remedy with SCOM. The issue is that we do have a lincense for Orchestrator but we could not purchase any license for Integration packs or connectors from Keleverion so I am not sure we could use it or not :( *The only tools I could use is Systems center Operations Manager and System center Orchestrator.* Is this integration possible using these two ? And we have to use windows 2012 and SCOM 2012 only :( Please suggest. On Fri, May 3, 2013 at 8:31 PM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** This is something I may be looking at in the next year or two as well so I wanted to jump in and ask a question. For other integrations leveraging web services, I like to use Incident Templates, for example, to create Incidents. That way I can dynamically change the data on the Template to affect what the Integration does, without needing to actually modify code. Would that be an option in this case to make the integration easier? ** ** Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jim Coryat (jcoryat) *Sent:* Friday, May 03, 2013 9:15 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Integration with SCOM ** ** ** We have Remedy and System Center. We are currently upgrading to Orchestrator 2012 along with all the other components (essentially System Center 2012). What you need for this to work (IMHO) is along with SCOM is Orchestrator and the Orchestrator Integration Pack (OIP) from Kelveriron and the OIP from Microsoft for SCOM. You could roll your own Remedy OIP using queries and consume the remedy web service to submit the incident if so inclined. This is what it appears the OIP from Kelveriron is doing, but that is from a cursory examination. The plus side is that you don’t have to put the client binaries on the Orchestrator server. The integration pack that worked with Opalis (now known as Orchestrator) worked a little differently and frankly I think was much easier to use, but it doesn’t work with Orchestrator. The only real challenge I see with the Kelveriron OIP is mapping your data to the new Remedy incident. If you have a lot of fields it becomes tedious. Use the SCOM OIP to catch the event, use the sql query to get your information about the host that is throwing the event and then submit using the Remedy OIP. Not really all that difficult until you start getting the request to treat different hosts with unique behavior. ** ** Jim ** ** *From:* Saji Philip [mailto:sphili...@gmail.com sphili...@gmail.com] *Sent:* Thursday, May 02, 2013 9:10 PM *Subject:* Re: Remedy Integration with SCOM ** ** ** I have documentation from Kelverion I can forward to you. Systems Center Orhestrator was formerly called Opalis. If your running Microsoft you should already own it. Theres quite a few documantation on Orhestrator on the Microsoft website. Just send me your contact info to 'sphili...@hotmail.com' On May 2, 2013 9:58 PM, Rick Cook remedyr...@gmail.com wrote: ** I have built a couple of simple things in the Opalis Orchestrator, but that was a few years ago. I would do some digging on Microsoft's website to get more current information. Rick On May 2, 2013 7:54 PM, vivek garg anupgar...@gmail.com wrote: ** Hi Rick ,Saji, If I start learning system center orchestrater, then how should I start and from where should I learn about it as I have no prior knowledge on orchestrator or on System center. Do you have any kind of documentation which would help me understand this type of integration. Even I read soemwhere that Using orchestrator would be best option for these type of integrations. Rick, Have you done it without using orchestrator? On Fri, May 3, 2013 at 8:15 AM, Rick Cook remedyr...@gmail.com wrote:*** * ** It seemed as though the new MS app, formerly known as Opalis, was similar in its build interface to the Remedy Abydos designer. I would think there would be a CLI/API connection that would work. Rick On May 2, 2013 7:36 PM, Saji Philip sphili...@gmail.com wrote: ** We use the Microsoft integration to create Remedy incidents from SCOM 2007. We are in the process of upgrading SCOM to 2012
