ARS 7.6.03 and UT versions
Thanks Jason - I don't believe we tried running the client itself in XP compatibility mode. Will see if that helps! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
arerror.log file settings
Does the Log-File Creation and Maximum Log-File Size (byte) settings on the Server Information Log Files tab pertain to the arerror.log file as well, or only the logs that are listed on that tab? Thanks in advance! Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arerror.log file settings
Only the logs turned on/off through that console. On Wed, May 29, 2013 at 9:47 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** Does the Log-File Creation and Maximum Log-File Size (byte) settings on the Server Information Log Files tab pertain to the arerror.log file as well, or only the logs that are listed on that tab? ** ** Thanks in advance! ** ** Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arerror.log file settings
Thanks LJ! So how can I config the arerror.log file? Through ar.cfg? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 29, 2013 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: arerror.log file settings ** Only the logs turned on/off through that console. On Wed, May 29, 2013 at 9:47 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** Does the Log-File Creation and Maximum Log-File Size (byte) settings on the Server Information Log Files tab pertain to the arerror.log file as well, or only the logs that are listed on that tab? Thanks in advance! Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
arerror.log file settings
I just found that this was discussed sometime last year and the answer is that there are no settings in Remedy that can control the size, etc. L Thanks! Lisa Kemes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arerror.log file settings
correct, unfortunately you must manage the file yourself. On Wed, May 29, 2013 at 10:03 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: ** I just found that this was discussed sometime last year and the answer is that there are no settings in Remedy that can control the size, etc. L*** * ** ** ** ** Thanks! ** ** Lisa Kemes ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re-Open Date
I'm doing some reports on the number of incidents that we re-opened, where re-opening is defined as moving from Resolved to any open state and not from Closed to any other state. I've looked on the web, but can't tell and don't have access to the admin tool to check. Is Re-opened date populated when an incident moves from Closed to an Open state or did I get lucky and it is populated when an incident moves from Resolved to an Open state. Thanks in advance, Joanne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re-Open Date
Joanne: I suggest that you tell us what application and version you are using. I'd tend to assume ITSM, but it could be a custom ticketing app, and sometimes behavior varies between versions. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen Sent: Wednesday, May 29, 2013 10:14 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re-Open Date I'm doing some reports on the number of incidents that we re-opened, where re-opening is defined as moving from Resolved to any open state and not from Closed to any other state. I've looked on the web, but can't tell and don't have access to the admin tool to check. Is Re-opened date populated when an incident moves from Closed to an Open state or did I get lucky and it is populated when an incident moves from Resolved to an Open state. Thanks in advance, Joanne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re-Open Date
Sorry about that It is indeed ITSM and it is 7.6.04. It's been a while since I needed to send a question in. On 5/29/13, Stroud, Natalie K nkst...@sandia.gov wrote: Joanne: I suggest that you tell us what application and version you are using. I'd tend to assume ITSM, but it could be a custom ticketing app, and sometimes behavior varies between versions. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen Sent: Wednesday, May 29, 2013 10:14 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re-Open Date I'm doing some reports on the number of incidents that we re-opened, where re-opening is defined as moving from Resolved to any open state and not from Closed to any other state. I've looked on the web, but can't tell and don't have access to the admin tool to check. Is Re-opened date populated when an incident moves from Closed to an Open state or did I get lucky and it is populated when an incident moves from Resolved to an Open state. Thanks in advance, Joanne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arerror.log file settings
Correct, there is no way to manage this file in terms of size or circular writing. This file is considered the equivalent of the console to report unexpected behavior in the system. This means you want to see the data in it. Now, originally, very little was reported to this file and it met its needs and purpose and didn't really need management. Now, there are lots of things written to this file - in my opinion much that may not belong there. Regardless, if you have suggestions for what we should do: a) these types of things just shouldn't be logged there b) you should add controls to limit the size or make the file circular or c) something else Please enter ideas on the BMC Communities idea page under the AR System category. This allows you to describe enhancement ideas and let other customers offer their comments and support for the ideas. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, May 29, 2013 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: arerror.log file settings ** correct, unfortunately you must manage the file yourself. On Wed, May 29, 2013 at 10:03 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.milmailto:lisa.kemes@dla.mil wrote: ** I just found that this was discussed sometime last year and the answer is that there are no settings in Remedy that can control the size, etc. :( Thanks! Lisa Kemes _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re-Open Date
Joanne: Well, we are on ITSM 7.6.04 SP2, so hopefully this will get you close to an answer. I don't know how familiar you are with the re-open feature in ITSM, but while you can set the status back to something earlier if it is resolved, that's not actually how BMC seems to define a reopened incident (as far as I can tell). If the incident is Closed or Cancelled, you can use the re-open incident feature if you have the functional role of Support Group Lead or Support Group Manager for the ticket's Owner Group. This functional role makes a Re-Open Incident option available under one of the navbars on the left, and if you use it, what that will do is generate a new ticket with some of the data from the original ticket and a Re-Opened From relationship to the original, which will remain in either Closed or Cancelled status. It will also add a date/time value to a field that in Analytics is called Incident Reopened Date, though I can't tell offhand what field that maps to on the incident form. And you can see that this makes reporting fairly straightforward - just search this Incident Reopened Date field and look for the Re-opened From or Re-opened By relationship in the appropriate relationship table. If you just move the status from Resolved to something earlier, it doesn't look to me like the Incident Reopened Date field gets populated. So, as far as reporting on reopened tickets using the definition of resolved to any open status, I'm not seeing an easy way to do that. (Yeah, you can troll through the audit log, but while that might be possible, I wouldn't call it easy.) So unless you're on a different Service Pack and you want to do the research to confirm that this behavior isn't different in your version, I'm afraid there's not much good news. :( Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen Sent: Wednesday, May 29, 2013 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re-Open Date Sorry about that It is indeed ITSM and it is 7.6.04. It's been a while since I needed to send a question in. On 5/29/13, Stroud, Natalie K nkst...@sandia.gov wrote: Joanne: I suggest that you tell us what application and version you are using. I'd tend to assume ITSM, but it could be a custom ticketing app, and sometimes behavior varies between versions. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen Sent: Wednesday, May 29, 2013 10:14 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re-Open Date I'm doing some reports on the number of incidents that we re-opened, where re-opening is defined as moving from Resolved to any open state and not from Closed to any other state. I've looked on the web, but can't tell and don't have access to the admin tool to check. Is Re-opened date populated when an incident moves from Closed to an Open state or did I get lucky and it is populated when an incident moves from Resolved to an Open state. Thanks in advance, Joanne __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Missing CTM:People
Hi, We did an AR System server install of 7.6.3 and we do not see the ctm:people form. Received a successful install message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Missing CTM:People
Install ITSM get CTM:People form. User form comes with ARS Install - With Demo People form comes with ITSM install - With Appadmin HTH Regards, Kunal On Thu, May 30, 2013 at 12:55 AM, Kathy Morris kathymorris...@aol.comwrote: ** Hi, ** ** We did an AR System server install of 7.6.3 and we do not see the ctm:people form. Received a successful install message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Missing CTM:People
Hi Kathy, CTM:People form ships with itsm application not with ARS. You will find User form which ships with ARS Regards, Raj Padole. -Original Message- From: Kathy Morris Sent: 30/05/2013, 00:55 To: arslist@ARSLIST.ORG Subject: Missing CTM:People Hi, We did an AR System server install of 7.6.3 and we do not see the ctm:people form. Received a successful install message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT:Log scrubber question
All I have a need to clean log files before sending them to BMC support. I'm looking for a tool that will allow me to create multiple search and replace configurations (rules) that can be used at any time. Not having to create search and replace every time would be a huge time saver. I also need the rules to be persistent and editable as well as being able to apply the search and replace function to a single file or all files in a directory. For example, apply search and replace Rule 1 to file x or apply search and replace Rule 1 to all files in folder y. Rule 1: Find Replace With (could be 1 or 100 replacement items) 1 a 2 b 3 c Rule 2: tom Jones david Parker etc Anyone know of such a tool? Many thanks Pete ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT:Log scrubber question
Hi Pete, If you are running v8 and up you might want to use the Atrium Integrator transformations running scripts on the files...just a thought... Regards Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Joran Sent: Wednesday, May 29, 2013 10:32 PM To: arslist@ARSLIST.ORG Subject: OT:Log scrubber question ** All I have a need to clean log files before sending them to BMC support. I'm looking for a tool that will allow me to create multiple search and replace configurations (rules) that can be used at any time. Not having to create search and replace every time would be a huge time saver. I also need the rules to be persistent and editable as well as being able to apply the search and replace function to a single file or all files in a directory. For example, apply search and replace Rule 1 to file x or apply search and replace Rule 1 to all files in folder y. Rule 1: Find Replace With (could be 1 or 100 replacement items) 1 a 2 b 3 c Rule 2: tom Jones david Parker etc Anyone know of such a tool? Many thanks Pete _ARSlist: Where the Answers Are and have been for 20 years_ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re-Open Date
Natalie, Thanks for the info. I thought that what you described might be the case, but on this contract, I am the reporting guru and (my Remedy privileges are extremely limited) so I'm not able to see hidden fields except by querying the database. Looks like I'll be digging through the audit log. At least I know there is no easy way around it. Thanks again! Joanne On 5/29/13, Stroud, Natalie K nkst...@sandia.gov wrote: Joanne: Well, we are on ITSM 7.6.04 SP2, so hopefully this will get you close to an answer. I don't know how familiar you are with the re-open feature in ITSM, but while you can set the status back to something earlier if it is resolved, that's not actually how BMC seems to define a reopened incident (as far as I can tell). If the incident is Closed or Cancelled, you can use the re-open incident feature if you have the functional role of Support Group Lead or Support Group Manager for the ticket's Owner Group. This functional role makes a Re-Open Incident option available under one of the navbars on the left, and if you use it, what that will do is generate a new ticket with some of the data from the original ticket and a Re-Opened From relationship to the original, which will remain in either Closed or Cancelled status. It will also add a date/time value to a field that in Analytics is called Incident Reopened Date, though I can't tell offhand what field that maps to on the incident form. And you can see that this makes reporting fairly straightforward - just search this Incident Reopened Date field and look for the Re-opened From or Re-opened By relationship in the appropriate relationship table. If you just move the status from Resolved to something earlier, it doesn't look to me like the Incident Reopened Date field gets populated. So, as far as reporting on reopened tickets using the definition of resolved to any open status, I'm not seeing an easy way to do that. (Yeah, you can troll through the audit log, but while that might be possible, I wouldn't call it easy.) So unless you're on a different Service Pack and you want to do the research to confirm that this behavior isn't different in your version, I'm afraid there's not much good news. :( Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen Sent: Wednesday, May 29, 2013 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re-Open Date Sorry about that It is indeed ITSM and it is 7.6.04. It's been a while since I needed to send a question in. On 5/29/13, Stroud, Natalie K nkst...@sandia.gov wrote: Joanne: I suggest that you tell us what application and version you are using. I'd tend to assume ITSM, but it could be a custom ticketing app, and sometimes behavior varies between versions. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen Sent: Wednesday, May 29, 2013 10:14 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re-Open Date I'm doing some reports on the number of incidents that we re-opened, where re-opening is defined as moving from Resolved to any open state and not from Closed to any other state. I've looked on the web, but can't tell and don't have access to the admin tool to check. Is Re-opened date populated when an incident moves from Closed to an Open state or did I get lucky and it is populated when an incident moves from Resolved to an Open state. Thanks in advance, Joanne __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re-Open Date
take a look at this query. i'm not suere if it works
select hpd_help_desk.Incident_Number, DATEADD(s, dbo.HPD_Help_Desk.
Reported_Date-18000, '1970-01-01 00:00:00') as reported_date,dbo.
ENUM_FIELD_VALUES_LOOKUP('HPD:Help Desk','Status',dbo.HPD_Help_Desk.Status)
As Status, dbo.HPD_Help_Desk.First_Name, dbo.HPD_Help_Desk.Last_Name,DATEADD
(s, HPD_HelpDesk_AuditLogSystem.Audit_Date-18000,'1970-01-01
00:00:00') asreopened_date
from hpd_help_desk,HPD_HelpDesk_AuditLogSystem
where hpd_help_desk.Entry_ID=HPD_HelpDesk_AuditLogSystem.Original_Request_ID
and [LOG] like '%Status: In Progress%' and Fields_Changed like ';Status;Last
Resolved Date;'
you have to change the date conversion formula my time zone is -5 so thats
the reason for -1800
2013/5/29 Joanne Janssen joanne.jansse...@gmail.com
Natalie,
Thanks for the info. I thought that what you described might be the
case, but on this contract, I am the reporting guru and (my Remedy
privileges are extremely limited) so I'm not able to see hidden fields
except by querying the database. Looks like I'll be digging through
the audit log. At least I know there is no easy way around it.
Thanks again!
Joanne
On 5/29/13, Stroud, Natalie K nkst...@sandia.gov wrote:
Joanne:
Well, we are on ITSM 7.6.04 SP2, so hopefully this will get you close to
an
answer.
I don't know how familiar you are with the re-open feature in ITSM, but
while you can set the status back to something earlier if it is resolved,
that's not actually how BMC seems to define a reopened incident (as far
as I
can tell). If the incident is Closed or Cancelled, you can use the
re-open
incident feature if you have the functional role of Support Group Lead or
Support Group Manager for the ticket's Owner Group. This functional role
makes a Re-Open Incident option available under one of the navbars on the
left, and if you use it, what that will do is generate a new ticket with
some of the data from the original ticket and a Re-Opened From
relationship
to the original, which will remain in either Closed or Cancelled status.
It
will also add a date/time value to a field that in Analytics is called
Incident Reopened Date, though I can't tell offhand what field that maps
to
on the incident form. And you can see that this makes reporting fairly
straightforward - just search this Incident Reopened Date field and look
for
the Re-opened From or Re-opened By relationship in the appropriate
relationship table.
If you just move the status from Resolved to something earlier, it
doesn't
look to me like the Incident Reopened Date field gets populated.
So, as far as reporting on reopened tickets using the definition of
resolved
to any open status, I'm not seeing an easy way to do that. (Yeah, you can
troll through the audit log, but while that might be possible, I wouldn't
call it easy.)
So unless you're on a different Service Pack and you want to do the
research
to confirm that this behavior isn't different in your version, I'm afraid
there's not much good news. :(
Good luck!
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen
Sent: Wednesday, May 29, 2013 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re-Open Date
Sorry about that It is indeed ITSM and it is 7.6.04. It's been a while
since I needed to send a question in.
On 5/29/13, Stroud, Natalie K nkst...@sandia.gov wrote:
Joanne:
I suggest that you tell us what application and version you are using.
I'd tend to assume ITSM, but it could be a custom ticketing app, and
sometimes behavior varies between versions.
Thanks,
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen
Sent: Wednesday, May 29, 2013 10:14 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re-Open Date
I'm doing some reports on the number of incidents that we re-opened,
where re-opening is defined as moving from Resolved to any open state
and not from Closed to any other state. I've looked on the web, but
can't tell and don't have access to the admin tool to check. Is
Re-opened date populated when an incident moves from Closed to an Open
state or did I get lucky and it is populated when an incident moves from
Resolved to an Open state.
Thanks in advance,
Joanne
__
_ UNSUBSCRIBE or access ARSlist Archives
arsperl 1.93 with ARS 8.1 api
Hi, I am working on setting up our new virtual environments for BMC ARS Remedy 8.1, and in the old/current environment we had built an application on Remedy with extensive perl scripting using arsperl 1.82 on ARSVERSION 4.52 ... Now, we are upgrading to ARS version 8.1 and upgrading our perl to latest 5.18.0 on Solaris 10 virtual platform. I have been trying to find latest arsperl release that works with ARS 8.1 on Solaris 10, but I only manage to download arsperl 1.93, when I try to : Perl Makefile.PL, I get following errors: [cid:image002.png@01CE5C7E.B8045750] OR: Use of bare to mean is deprecated at Makefile.PL line 33. Use of bare to mean is deprecated at Makefile.PL line 33. Can't modify numeric lt () in scalar assignment at Makefile.PL line 90, near 0; BEGIN not safe after errors--compilation aborted at Makefile.PL line 896. I guess that arsperl 1.93 I am using is not compatible with perl 5.18.0 But, I am not sure, has anyone done this before, or still using arsperl with ARS 7.6.04 or ARS8.1? I appreciate any help Thank you, Regards, ___ Mamdoh Ashir Senior Application Technical Analyst -- Remedy HERMES Technical Lead Enterprise-wide Application Services (EWAS) Information Management Branch Office of the Chief Information Officer Ministry of Citizens' Services and Open Government ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image002.png
Re: Problem in Table in Join Form
Can you even have a display only form as one of the forms in a join or a display only form as the supporting form to a table field? I thought by default the selection of a form excluded Display Only forms when creating a join or creating a table field on a form. Am I wrong? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, May 29, 2013 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: Problem in Table in Join Form Heba, The regular form you selected. Are you sure it is a regular form and not a display only form? If it is a display only form, of course no fields show because there are no fields you can get data from as there is no data. If the form has real data fields on it, they should show up as being able to be columns in the table field. The fact that the table is on a join form is not important. You should see the exact same interaction if you were on any other form as well. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Tuesday, May 28, 2013 4:57 AM To: arslist@ARSLIST.ORG Subject: Problem in Table in Join Form ** Dears, Kindly assist me in the following issue, I created a table in a join form , and chosen another regular form as a data source but only the field in the current form appear as fields which can be listed in table i.e. the fields from the source form are not listed. Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com http://www.vodafone.com.eg/ Vodafone http://www.vodafone.com.eg vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg http://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
REPLACE() Function for line-feed / carriage-return
Hey Kids; Is there a way to use the REPLACE() function in a filter to remove line feeds and/or carriage returns from text? Is there a special character code? I've tried to paste one into the function with double-quotes around it, but the function doesn't seem to recognize it. I just want to replace it with anything like ^, to further parse the string as a single line. Thanks in advance; r Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: mailto:ray.pa...@insona.com ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif http://www.linkedin.com/pub/1/544/598 Professional Profile http://www.INSONA.com INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpgimage002.jpgimage003.gif
Re: REPLACE() Function for line-feed / carriage-return
I recall this posted by someone about a decade ago and a solution that worked was saving the carriage return to a temp field, and using that temp field in the replace function as the argument. See if this solution still holds good. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Wednesday, May 29, 2013 6:58 PM To: arslist@ARSLIST.ORG Subject: REPLACE() Function for line-feed / carriage-return Hey Kids; Is there a way to use the REPLACE() function in a filter to remove line feeds and/or carriage returns from text? Is there a special character code? I've tried to paste one into the function with double-quotes around it, but the function doesn't seem to recognize it. I just want to replace it with anything like ^, to further parse the string as a single line. Thanks in advance; r Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: mailto:ray.pa...@insona.com ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 http://www.INSONA.com INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.jpgimage002.jpgimage003.gif
Re: REPLACE() Function for line-feed / carriage-return
I tried this and it worked great REPLACE(REPLACE($EMP_LOGIN$, LEFT($, 1), ), RIGHT($, 1), ) $ is LineFeed character, I copy and paste and it did not show, but in the developer tool it show as a little BOX Hope it helps Date: Wed, 29 May 2013 17:57:32 -0500 From: ray.pa...@insona.com Subject: REPLACE() Function for line-feed / carriage-return To: arslist@ARSLIST.ORG ** Hey Kids; Is there a way to use the REPLACE() function in a filter to remove line feeds and/or carriage returns from text? Is there a special character code? I’ve tried to paste one into the function with double-quotes around it, but the function doesn’t seem to recognize it. I just want to replace it with anything like “^”, to further parse the string as a single line. Thanks in advance;r Ray Palla Sr. IT/Remedy Consultant Mobile: 512-917-1739 Time Zone: CentralEmail: ray.pa...@insona.com Professional ProfileINSONA Corporation 1201 Berry Lane Georgetown, TX78626-3832 USA Infrastructure Solutions - Network Applications _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpginline: image002.jpginline: image003.gif
Top Ten reasons to attend WWRUG13
Hello LISTERS! It probably has not escaped your notice that this is the last week to sign up for WWRUG13 at the lowest discounted price. The conference is September 30 through October 4, 2013 in San Jose, California, and we hope you can join us again this year. What? You hadn't noticed??? You're kidding me! Golly gee you'd best get over to http://www.wwrug13.com and sign up pronto, fast, hurry up, right now! There are links for registration and conference hotel too. And in case you're looking for some good reasons to attend, we now have a nice print piece on the website, showing all your boss will need to know before saying, OK, you really need to go to this. You can download a nicer-looking version at the link below. http://www.wwrug13.com/downloads/WWRUG13%20Top%2010%20Reasons.pdf Top 10 reasons to join us at WWRUG13 Each year people ask us why the WWRUG conference is so worthwhile and exciting! Usually there is some lofty goal involved, like getting one’s manager to sign the travel vouchers. Here we have assembled our top reasons for you to pass along to those who need to know about WWRUG13. 1 - WWRUG is a technical learning event. You don’t need to be sold on BMC, Remedy, ITIL and supporting technologies. You already own them. You need to get the most out of them. This is how. 2 - Unparalleled insider access to BMC engineering, support, training and executives. Particularly since we are located in San Jose again this year, a huge percentage of the design teams can attend. The Evening with Engineering tradition continues, allowing conference attendees to bring their issues to the attention of application designers, server experts and other problem solvers. This event starts at dinnertime but rarely ends before midnight 3 - Dozens and dozens of breakout sessions. There are more than 100 each year, submitted and presented by application designers, vendors, users, admins, customers and consultants from every industry, large and small. New techniques, how-to’s, programming tricks, ITIL best practices and real user experiences all represented 4 - Pre-conference tutorials. Before the conference, vendors present optional hands-on and classroom tutorials for their products. This is usually the same professional instruction and training offered for new purchasers and customers at a more modest cost 5 - Industry leaders, new releases at general sessions. Each day opens with thought provoking and stimulating commentary from BMC executives, evangelists and architects. Industry direction, product futures and new concepts are introduced here 6 - Presentation panels, new this year. Each day includes at least one group panel of experts assembled to discuss specific aspects of our evolving science. There will be audience QA too 7 - Take away knowledge. With so many sessions, even with some “best of” sessions on Friday, one cannot attend every topic. Each WWRUG13 attendee will receive every session PDF and other materials for their own use after the conference. We are, after all, here to learn. 8 - Exhibits and booths from more than 30 companies will help you get more out of your investment in BMC and your expertise in ITIL. UI enhancements, programing utilities, consultant services, training, application integrations and lots more 9 - Unmatched networking opportunities. Simply put, WWRUG is the largest gathering of technical minds in this discipline anywhere the world. Serious about your career? You should be here. (You may not want your boss to see this one, but this is the reason your boss wants to come too!) 10 - WWRUG is an independent conference. You’ll see new products, services and presentations from many different points of view, not just BMC. We cannot stop at just the Top 10 Reasons. Here are a few more, perhaps less serious, reasons to include WWRUG13 on your schedule: 11 - Work hard, play hard, come back smarter! OK, we do throw one decent party each year, with many of the band members chosen from the ranks of BMC and Remedy programmers. It’s a great chance to socialize with people most only know by their email address 12 - Awards and prizes! We take note of accomplishments, achievements and milestones in the past year, particularly as marked by BMC and the ARSlist discussion group, which is now in it’s 20th year. There are also some (spectacular!) door prizes from our exhibitors and sponsors 13 - Twinkies! A tradition that began at an early Remedy conference is still alive. That Hostess Bakery bankruptcy business a few months ago had us worried for a while, but fortunately we serve other food too. (There really isn’t an explanation for this for the uninitiated. You’ll just have to show up to understand! We do look forward to seeing you in San Jose at WWRUG13! Click:
Re: OT:Log scrubber question
I was going to give some technical advice since I couldn't find any standalone utility like this, but I decided instead to just write one for you. It's pretty straight forward - it needs an input file, an output file, and a private terms file. The private terms file is a file containing words to be censored. They can be space separated, line separated or both. It will read the input file, replace all private terms with *s and it will also replace phone numbers, social security numbers, and email addresses with *s. I couldn't find one of those 2GB log files to test with, but it ran through a 20MB file in about 6 seconds. I shared it on Google Drive: https://docs.google.com/file/d/0ByjmQ_f5-wyKcEhqUTgyTDNLdE0/edit It requires java to be installed. Other than that, just drop it anywhere on your windows box and run it from the command line. Let me know if you have any issues or if you have any feedback on changes that would be useful. Thanks, Steve On Wed, May 29, 2013 at 1:35 PM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi Pete, If you are running v8 and up you might want to use the Atrium Integrator transformations running scripts on the files…just a thought… Regards Francois *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Peter Joran *Sent:* Wednesday, May 29, 2013 10:32 PM *To:* arslist@ARSLIST.ORG *Subject:* OT:Log scrubber question ** All I have a need to clean log files before sending them to BMC support. I'm looking for a tool that will allow me to create multiple search and replace configurations (rules) that can be used at any time. Not having to create search and replace every time would be a huge time saver. I also need the rules to be persistent and editable as well as being able to apply the search and replace function to a single file or all files in a directory. For example, apply search and replace Rule 1 to file x or apply search and replace Rule 1 to all files in folder y. Rule 1: Find Replace With (could be 1 or 100 replacement items) 1 a 2 b 3 c Rule 2: tom Jones david Parker etc Anyone know of such a tool? Many thanks Pete _ARSlist: Where the Answers Are and have been for 20 years_ -- Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development server issues - more
Hi Mark, There are many approaches to resolve ARERR-102 and ARERR-93 For ARERR-102: ARERR 102 is an error that happens when a field that is used in 'Advanced' workflow to reference a form or server name or 'Advanced' table fields to reference a form or server name is empty. This typically happens when there is missing data in containers that have information about servers or forms, and a set field operation that finds no data set fields to null. It also could happen if you have changed a form name and the data containing form names may have not been edited to reflect the renamed form. For ARERR-93: IF development cache mode is off and you do perform admin operations (in admin tool) its not very uncommon that operations time out - especially if you have users working on the system at the same time. In development mode, the admin thread for API calls does not copy the cache but locks incoming threads out of the existing cache and waits for threads currently using the cache to complete their operations before performing changes. The thread will not release the cache until the end of the API call. No time is spent copying the cache so operations have a smaller memory footprint and are performed faster than in production mode. Development mode is intended for servers whose main purpose is application development. It is unsuitable for servers with a large number of application users in a production environment because the operations of those users will be blocked when forms and workflow are changed, especially when many structures are changed, such as when importing an application. The AR System Server manages the database connections. we can optimize the number of threads at AR System level to optimize the number of database connections opened by the AR System server.(Increasing no of threads will help to resolve error 93) Apart from above, please check if there are any CMDB jobs running on server which keeps server busy. Please refer below Knowledge Article: KA359109: CMDB Dispatcher Timeout errors: Server hangs HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Brittain, Mark Sent: Tuesday, January 29, 2013 4:22 PM To: arslist@ARSLIST.ORG Subject: Development server issues Hi All, I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
