Re: Call Guides and saving data
Angus, the $EVENT$ data is available to all workflow through the life of the event, so yes, the AL that is called by guide has access to the same keywords that the AL that fires on event...I don't see any problems with your approach. On Sat, Jun 29, 2013 at 1:09 PM, Angus Comber wrote: > ** ** > Hi > > I have a situation where a third party application raises an event (it > calls ARProcessEvent) and passes a string. I need to process the string by > ly looking up a value based on the string using a javascript function. I > want to do this in the simplest most convenient way possible. > > So my idea was to do it like this (please correct me if there are better > ways): > > A) Respond to event by creating an active link which is fired by Event > (Execution Options, Event ticked). > > B) This active link grabs the text passed in $EVENTTYPE$ and $EVENTDATA$ > variables and calls a call guide. > > C) Call guide contains an active link which uses the string text in > $EVENTTYPE$ and $EVENTDATA$ and calls the javascript function and stores > the result. > > D) After call guide runs active link that called call guide (ie orignal > active link fired by event has a second If action which creates a Message > using the result from step C) above like this: > > Hi $USER$ your message is $STORED_MESSAGE$ > > So my questions are: > > Is this the right way to do it? > > Are the $EVENTTYPE$ and $EVENTDATA$ variables which are generated from the > first active link event available to the call guide active link? If not > how do I pass the call guide active link the data? Can I just create a > variable on the fly? Or does Remedy not work like that? If not do I store > in a hidden field? What are the options? > > How do I use the result from the call guide active link by the other > active link? Same sort of question as above? > > Any help would be much appreciated. > > Angus > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Call Guides and saving data
My specific query is that OK I have access to the $EVENT$ data in the call guide but the call guide will call a Javascript function and retrieve some data. There will be an active link in the call guide to retrieve the data then another active link in the call guide to do something with the data. Where do I temporarily store the data returned from active link 1 for use in active link 2? In Remedy can you dynamically create new variables? Or if not how do I temporarily store? - Original Message - From: Longwing, Lj Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Sunday, June 30, 2013 4:12 PM Subject: Re: Call Guides and saving data ** Angus, the $EVENT$ data is available to all workflow through the life of the event, so yes, the AL that is called by guide has access to the same keywords that the AL that fires on event...I don't see any problems with your approach. On Sat, Jun 29, 2013 at 1:09 PM, Angus Comber wrote: ** Hi I have a situation where a third party application raises an event (it calls ARProcessEvent) and passes a string. I need to process the string by ly looking up a value based on the string using a javascript function. I want to do this in the simplest most convenient way possible. So my idea was to do it like this (please correct me if there are better ways): A) Respond to event by creating an active link which is fired by Event (Execution Options, Event ticked). B) This active link grabs the text passed in $EVENTTYPE$ and $EVENTDATA$ variables and calls a call guide. C) Call guide contains an active link which uses the string text in $EVENTTYPE$ and $EVENTDATA$ and calls the javascript function and stores the result. D) After call guide runs active link that called call guide (ie orignal active link fired by event has a second If action which creates a Message using the result from step C) above like this: Hi $USER$ your message is $STORED_MESSAGE$ So my questions are: Is this the right way to do it? Are the $EVENTTYPE$ and $EVENTDATA$ variables which are generated from the first active link event available to the call guide active link? If not how do I pass the call guide active link the data? Can I just create a variable on the fly? Or does Remedy not work like that? If not do I store in a hidden field? What are the options? How do I use the result from the call guide active link by the other active link? Same sort of question as above? Any help would be much appreciated. Angus _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
How to get a table in a form to be populated with data on form load
Hi I have a Table on a Form and I have set the columns to be fields in another form - a contacts form with eg name, age, address, etc. When the form is loaded it does not display any of the records. But if I click on one of the column headers it then displays the daya in the table. I tried an active link run process - PERFORM-ACTION-TABLE_REFRESH, execute on Window loaded. I tried an active link with a set fields, field the table Value Default, execute on Window loaded. But neither of those work. What should I be doing to display the data in the table on window loaded? Angus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Siteminder SSO Mid-Tier Question
Make sure you have the SSOAuthenticator in config.properties file instead of the deafultAuthenticator. HTH On Fri, Jun 28, 2013 at 10:37 AM, Howard C wrote: > 7.6.4 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Mid Tier 8.1 and IE 8
We have just upgrade to 8.1 and went live a few weeks ago. We are a mix of IE8 and IE9. We have seen serious performance issues with the users that use IE8. We are in the same situation in we can't upgrade everyone quickly to IE9 and no other browser is an option. We are working 24/7 with BMC on this but have not received an acceptable solution. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Lauber Sent: Thursday, June 27, 2013 9:27 AM To: arslist@ARSLIST.ORG Subject: Mid Tier 8.1 and IE 8 ** We're starting to plan an upgrade from 7.6.03 to 8.0 or 8.1, for both ARS and ITSM. In looking through the known issues for both versions, the issue of degraded performance with IE 8 and the 8.1 mid tier jumped out at me. We currently use IE 8 and an upgrade to 9/10 is not scheduled until late this year or early next year. An alternate browser is also not an option, at least not without much begging and pleading, and then several months of testing. My question is, how common is the performance degradation? Has anyone experienced this first hand? We'd like to take advantage of some of the new 8.1 features, so it might be worth trying if this is more of an intermittent issue. Any experiences you'd like to share would be greatly appreciated. Thanks Andy Lauber Software Engineer II Midland Loan Services, a PNC Real Estate business 10851 Mastin, Suite 300 Overland Park KS 66210 (p) 913.253.9097 | (f) 913.253.9001 james.lau...@midlandls.com The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US Law. The postal address for PNC is 249 Fifth Avenue, Pittsburgh, PA 15222. If you do not wish to receive any additional advertising or promotional messages from PNC at this e-mail address, click here to unsubscribe. https://pnc.p.delivery.net/m/u/pnc/uni/p.asp By unsubscribing to this message, you will be unsubscribed from all advertising or promotional messages from PNC. Removing your e-mail address from this mailing list will not affect your subscription to alerts, e-newsletters or account servicing e-mails. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Call Guides and saving data
You need to store the data in a field On Sunday, June 30, 2013, Angus Comber wrote: > ** > My specific query is that OK I have access to the $EVENT$ data in the call guide but the call guide will call a Javascript function and retrieve some data. There will be an active link in the call guide to retrieve the data youthen another active link in the call guide to do something with the data. Where do I temporarily store the data returned from active link 1 for use in active link 2? In Remedy can you dynamically create new variables? Or if not how do I temporarily store? > > > > - Original Message - > From: Longwing, Lj > Newsgroups: public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Sent: Sunday, June 30, 2013 4:12 PM > Subject: Re: Call Guides and saving data > ** > Angus, > the $EVENT$ data is available to all workflow through the life of the event, so yes, the AL that is called by guide has access to the same keywords that the AL that fires on event...I don't see any problems with your approach. > > On Sat, Jun 29, 2013 at 1:09 PM, Angus Comber wrote: >> >> ** >> Hi >> >> I have a situation where a third party application raises an event (it calls ARProcessEvent) and passes a string. I need to process the string by ly looking up a value based on the string using a javascript function. I want to do this in the simplest most convenient way possible. >> >> So my idea was to do it like this (please correct me if there are better ways): >> >> A) Respond to event by creating an active link which is fired by Event (Execution Options, Event ticked). >> >> B) This active link grabs the text passed in $EVENTTYPE$ and $EVENTDATA$ variables and calls a call guide. >> >> C) Call guide contains an active link which uses the string text in $EVENTTYPE$ and $EVENTDATA$ and calls the javascript function and stores the result. >> >> D) After call guide runs active link that called call guide (ie orignal active link fired by event has a second If action which creates a Message using the result from step C) above like this: >> >> Hi $USER$ your message is $STORED_MESSAGE$ >> >> So my questions are: >> >> Is this the right way to do it? >> >> Are the $EVENTTYPE$ and $EVENTDATA$ variables which are generated from the first active link event available to the call guide active link? If not how do I pass the call guide active link the data? Can I just create a variable on the fly? Or does Remedy not work like that? If not do I store in a hidden field? What are the options? >> >> How do I use the result from the call guide active link by the other active link? Same sort of question as above? >> >> Any help would be much appreciated. >> >> Angus >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to get a table in a form to be populated with data on form load
Hello Angus, I am not sure If I understand you problem correctly. Do you simply want to refresh the table ? Use "Change Field" Action in Active link to refresh the table OR Use PERFORM-ACTION-TABLE-REFRESH process. It should be PERFORM-ACTION-TABLE-REFRESH fieldId Note that it is not the same as "PERFORM-ACTION-TABLE_REFRESH", which you were using. Thanks & Regards, Anandsagar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Monday, July 01, 2013 2:41 AM To: arslist@ARSLIST.ORG Subject: How to get a table in a form to be populated with data on form load ** Hi I have a Table on a Form and I have set the columns to be fields in another form - a contacts form with eg name, age, address, etc. When the form is loaded it does not display any of the records. But if I click on one of the column headers it then displays the daya in the table. I tried an active link run process - PERFORM-ACTION-TABLE_REFRESH, execute on Window loaded. I tried an active link with a set fields, field the table Value Default, execute on Window loaded. But neither of those work. What should I be doing to display the data in the table on window loaded? Angus _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
