Re: AD-People Integration
Hi, You have specified a root Base DN, this will traverse the whole AD tree - which could be causing your issue as it will perform effectively an un-qualified search (or an equivalent of an DB full table scan). When using Vendor forms with AD, be as specific as you can for the part of the Active Directory that you want to obtain information from by utilising the correct Base DN parameters. This will limit the search and thus the time it takes to search for the information. Using a tool such as ldp.exe in Windows will help you specifically target the area of the AD tree you are searching in (or ask your AD Admin) - thus limiting the time it take to return results and not cause plug-in timeouts. E.g. OU=Service Users,OU=User Accounts,DC=corp1,DC=ad1,DC=mps,DC=net Look at also using a Filter to do the work (triggered from an Escalation) and not directly from an Escalation that will always do a full table scan. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rudra Kamat Sent: 05 August 2013 05:30 To: arslist@ARSLIST.ORG Subject: Re: AD-People Integration ** Hi Sandra, My LDAP configuration is correct, otherwise vendor form would not be created, and I can get all the data in vendor form. LDAP configuration is: ARDBC Configuration Host Name: WIN2K8VK.my.com Port Number:389 Bind User: my\itsmadmin Bind Password: ** Base DN For Directory: DC=my,DC=com sometime I also get following error when I run escalation on vendor form: Timeout during database update ... ONC/RPC call timed out (ARERR 92). Thanks, Rudra. Date: Mon, 5 Aug 2013 01:23:07 + From: sandra.henni...@usdoj.gov Subject: Re: AD-People Integration To: arslist@ARSLIST.ORG Check your LDAP configuration. Thank you, Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rudra Sent: Sunday, August 04, 2013 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: AD-People Integration Hello All, I am getting following error while pushing data from vendor form to staging/intermediate form using escalation: The LDAP operation has failed : javax.naming.CommunicationException: my.com:389 [Root exception is java.net.ConnectException: Connection timed out: connect] (ARERR 3377) I am using ARS 8.1, Datatbase : MS SQL Server 8 Thanks in Advance, Regard, Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARSList Award Voting Time - Round 2
Ok folks, round 2 for MVP (BMC Beyond the call is still accepting votes)here is how Round 2 works. Our field has narrowed from 9 to 3. Your top 3 MVP's this year are David Easter Frederick W Grooms Jason Miller So...here is how it will work, you can still cast your vote for your pick 1st-3rd, or just 1st as some of you chose to do in round 1. If you already cast a vote, your vote still stands, but you can choose to change it if you want. If you chose to vote like this (an actual vote BTW) 1 - Tauf 2 - Jason 3 - Carl here is what I'm doing with that...Tauf and Carl are no longer in the pool, so I take their names off, and Jason slides into first place vote for this person. If you voted for 3 people that are no longer eligible, your MVP vote has been nullified, and you are encouraged to vote again. Both Doug and Ryan are still the only two Beyond the Call nominees, and you can still vote for them if you haven't already...but I won't be accepting changes to this vote. Soyou know who you voted for...any vote for the remaining 3 nominees is automatically carried over to the next round...but you can change that if you so choose... Lets pick an MVP folks :) On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.com wrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * *PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT* MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees are *Axton Grams* - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. *Carl Wilson* - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this year specifically called out his knowledge on SRM and ITSM. *Clair Sanford* - Clair is a staple of the ARSList, both asking questions and answering other peoples questions. Her nomination this year didn't call out any specific areas of expertise, but instead discussed her general knowledge and willingness to help anyone. *David Easter* - David is an ever present authority an all things Remedy. His nomination this year discussed his in depth knowledge of documentation, quite often with links to the official BMC pages. His posts are always thought out and detailed in nature. *Frederick W Grooms* - A modern day renaissance man, Fred's nomination this year speaks to a man of many talents from workflow and upgrades to OS issues and more. He often provides details that obviously require investigation and work on his end before responding. *Jason Miller* - Often the purveyor of arcane knowledge, Jason is willing to help people both on and off list. His nomination this year stated that Jason is so helpful in so many areas that it's hard to pinpoint specific areas of specialty. *Laurent Matheo* - Laurent is new to the ARSList, but not new to Remedy. After meeting him at last years RUG event and telling him that the ARSList is 'where it's at', he happily joined the list and has become a regular fixture seeming to specialize in thinking outside the box and finding creative solutions to everyday problems. *Mark Brittain* - There almost
Re: ARSList Award Voting Time - Round 2
Just a reminder, in case you forgot...send votes to arslistawa...@wwrug.com:) And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes because of the cut from 9 to 3...so you still have the opportunity to make a difference :) On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing lj.longw...@gmail.com wrote: Ok folks, round 2 for MVP (BMC Beyond the call is still accepting votes)here is how Round 2 works. Our field has narrowed from 9 to 3. Your top 3 MVP's this year are David Easter Frederick W Grooms Jason Miller So...here is how it will work, you can still cast your vote for your pick 1st-3rd, or just 1st as some of you chose to do in round 1. If you already cast a vote, your vote still stands, but you can choose to change it if you want. If you chose to vote like this (an actual vote BTW) 1 - Tauf 2 - Jason 3 - Carl here is what I'm doing with that...Tauf and Carl are no longer in the pool, so I take their names off, and Jason slides into first place vote for this person. If you voted for 3 people that are no longer eligible, your MVP vote has been nullified, and you are encouraged to vote again. Both Doug and Ryan are still the only two Beyond the Call nominees, and you can still vote for them if you haven't already...but I won't be accepting changes to this vote. Soyou know who you voted for...any vote for the remaining 3 nominees is automatically carried over to the next round...but you can change that if you so choose... Lets pick an MVP folks :) On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.comwrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * *PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT* MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees are *Axton Grams* - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. *Carl Wilson* - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this year specifically called out his knowledge on SRM and ITSM. *Clair Sanford* - Clair is a staple of the ARSList, both asking questions and answering other peoples questions. Her nomination this year didn't call out any specific areas of expertise, but instead discussed her general knowledge and willingness to help anyone. *David Easter* - David is an ever present authority an all things Remedy. His nomination this year discussed his in depth knowledge of documentation, quite often with links to the official BMC pages. His posts are always thought out and detailed in nature. *Frederick W Grooms* - A modern day renaissance man, Fred's nomination this year speaks to a man of many talents from workflow and upgrades to OS issues and more. He often provides details that obviously require investigation and work on his end before responding. *Jason Miller* - Often the purveyor of arcane knowledge, Jason is willing to help people both on and off list. His nomination this year stated that Jason is so helpful in so many areas that it's hard to pinpoint specific areas of specialty. *Laurent Matheo* - Laurent
Re: ARSList Award Voting Time - Round 2
Thanks for the reminder :) Date: Mon, 5 Aug 2013 08:00:44 -0600 From: lj.longw...@gmail.com Subject: Re: ARSList Award Voting Time - Round 2 To: arslist@ARSLIST.ORG ** Just a reminder, in case you forgot...send votes to arslistawa...@wwrug.com :) And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes because of the cut from 9 to 3...so you still have the opportunity to make a difference :) On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing lj.longw...@gmail.com wrote: Ok folks, round 2 for MVP (BMC Beyond the call is still accepting votes)here is how Round 2 works. Our field has narrowed from 9 to 3. Your top 3 MVP's this year are David EasterFrederick W GroomsJason Miller So...here is how it will work, you can still cast your vote for your pick 1st-3rd, or just 1st as some of you chose to do in round 1. If you already cast a vote, your vote still stands, but you can choose to change it if you want. If you chose to vote like this (an actual vote BTW) 1 - Tauf2 - Jason3 - Carl here is what I'm doing with that...Tauf and Carl are no longer in the pool, so I take their names off, and Jason slides into first place vote for this person. If you voted for 3 people that are no longer eligible, your MVP vote has been nullified, and you are encouraged to vote again. Both Doug and Ryan are still the only two Beyond the Call nominees, and you can still vote for them if you haven't already...but I won't be accepting changes to this vote. Soyou know who you voted for...any vote for the remaining 3 nominees is automatically carried over to the next round...but you can change that if you so choose... Lets pick an MVP folks :) On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.com wrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST* Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote* All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel]* PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT MVP VOTING FORMAT:Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees areAxton Grams - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. Carl Wilson - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this year specifically called out his knowledge on SRM and ITSM. Clair Sanford - Clair is a staple of the ARSList, both asking questions and answering other peoples questions. Her nomination this year didn't call out any specific areas of expertise, but instead discussed her general knowledge and willingness to help anyone. David Easter - David is an ever present authority an all things Remedy. His nomination this year discussed his in depth knowledge of documentation, quite often with links to the official BMC pages. His posts are always thought out and detailed in nature. Frederick W Grooms - A modern day renaissance man, Fred's nomination this year speaks to a man of many talents from workflow and upgrades to OS issues and more. He often provides details that obviously require investigation and work on his end before responding. Jason Miller - Often the purveyor of arcane knowledge, Jason is willing to help people both on and off list. His nomination this
Re: ARSList Award Voting Time - Round 2
It might be helpful to send a notification to those 16 voters whose votes were nullified due to the cut; encouraging them to vote again. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, August 05, 2013 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList Award Voting Time - Round 2 ** Just a reminder, in case you forgot...send votes to arslistawa...@wwrug.commailto:arslistawa...@wwrug.com :) And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes because of the cut from 9 to 3...so you still have the opportunity to make a difference :) On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: Ok folks, round 2 for MVP (BMC Beyond the call is still accepting votes)here is how Round 2 works. Our field has narrowed from 9 to 3. Your top 3 MVP's this year are David Easter Frederick W Grooms Jason Miller So...here is how it will work, you can still cast your vote for your pick 1st-3rd, or just 1st as some of you chose to do in round 1. If you already cast a vote, your vote still stands, but you can choose to change it if you want. If you chose to vote like this (an actual vote BTW) 1 - Tauf 2 - Jason 3 - Carl here is what I'm doing with that...Tauf and Carl are no longer in the pool, so I take their names off, and Jason slides into first place vote for this person. If you voted for 3 people that are no longer eligible, your MVP vote has been nullified, and you are encouraged to vote again. Both Doug and Ryan are still the only two Beyond the Call nominees, and you can still vote for them if you haven't already...but I won't be accepting changes to this vote. Soyou know who you voted for...any vote for the remaining 3 nominees is automatically carried over to the next round...but you can change that if you so choose... Lets pick an MVP folks :) On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * PLEASE SEND VOTES TO arslistawa...@wwrug.commailto:arslistawa...@wwrug.com FOR THEM TO COUNT MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees are Axton Grams - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. Carl Wilson - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this year specifically called out his knowledge on SRM and ITSM. Clair Sanford - Clair is a staple of the ARSList, both asking questions and answering other peoples questions. Her nomination this year didn't call out any specific areas of expertise, but instead discussed her general knowledge and willingness to help anyone. David Easter - David is an ever present authority an all things Remedy. His nomination this year discussed his in depth knowledge of documentation, quite often with links to the official BMC pages. His posts are always thought out and detailed in nature. Frederick W Grooms - A modern day renaissance man, Fred's nomination this year speaks to a
CMDB Integration Projects
Hello ARS Experts! I shared these opportunities last week but wanted to post them again to see if anyone else is interested. Windward has two different clients that are looking to us to integrate their CMDB's into some of their existing applications and also define some of their configuration items. We have one client located in Boston and the other will be in the Washington DC area. We can hire full-time OR hourly contractors. If you're interested send your resume to cwer...@windwardits.commailto:cwer...@windwardits.com You can also apply directly at either of these links: CMDB Consultant (Boston) http://ch.tbe.taleo.net/CH16/ats/careers/requisition.jsp?org=WINDWARDITScws=1rid=484 CMDB Consultant (Washington DC Area) http://ch.tbe.taleo.net/CH16/ats/careers/requisition.jsp?org=WINDWARDITScws=1rid=457 Thanks, Chris Werner Technical Recruiter [cid:image001.jpg@01CE91C9.55907E70]http://www.windwardits.com/index.php 2300 Corporate Park Dr. Suite 400 | Reston, VA 20191 (703) 812-0117 (desk)|(703) 401-7681 (cell)|(703) 935-7126 (fax) Follow us [cid:image002.png@01CE91C9.55907E70] http://www.linkedin.com/company/15364?goback=.fcs_MDYS_windward+it+solutions_false_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2trk=ncsrch_hits [cid:image003.png@01CE91C9.55907E70] http://www.facebook.com/pages/Windward-IT-Solutions/135581570177?ref=tsfref=ts [cid:image004.jpg@01CE91C9.55907E70] https://twitter.com/windwardits View Our Current Openings!https://ch.tbe.taleo.net/CH16/ats/careers/searchResults.jsp?org=WINDWARDITScws=1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpginline: image002.pnginline: image003.pnginline: image004.jpg
Consuming a WebService with XML Payload in ARS 8.1
Hello, I am trying to consume an external web-service from ARS 8.1 I am showing only part of MessageType which is returned from the web-service. This tag can either contain string or XML payload. xs:complexType name=MessageType xs:sequence xs:element name=XmlAnyPayload minOccurs=0 xs:complexType xs:sequence xs:any namespace=##any/ /xs:sequence /xs:complexType /xs:element xs:element name=StringPayload minOccurs=0 xs:complexType xs:simpleContent xs:extension base=xs:string/ /xs:simpleContent /xs:complexType /xs:element /xs:sequence /xs:complexType When WS returns String paylaod, returned value of StringPayload is correctly read in form field, but when WS returns XmlAnyPayload returned value of XmlAnyPayload is not getting read in form field. This field is remaining blank and there are no errors to be seen anywhere in the logs. Returned value looks something like XmlAnyPayload Deutschland Verein1BM/verein1 Verein2BD/verein2 Deutschland /XmlAnyPayload I was expecting DeutschlandVerein1BM/verein1Verein2BD/verein2Deutschland this to be saved in the form field, but it is seen as blank. Any clues what might be going wrong? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM 7.6.04 CRQ Approvals
We have had some management shifts here and now Manager 1 is the manager of group A and Manager 2 is the manager of group B. When the analysts create a CRQ, Manager 1 is showing up instead of Manager 2. Where all do I need to manually change the Manager name/Info. I have changed the Application CI, the Service CI, the employee profiles, where else is it??? There needs to be a wizard for this! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 CRQ Approvals
Did you look in your Approval Mappings screen? App Admin Console Custom Configuration Change Management Approval Approval Mappings From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, August 05, 2013 9:46 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 CRQ Approvals ** We have had some management shifts here and now Manager 1 is the manager of group A and Manager 2 is the manager of group B. When the analysts create a CRQ, Manager 1 is showing up instead of Manager 2. Where all do I need to manually change the Manager name/Info. I have changed the Application CI, the Service CI, the employee profiles, where else is it??? There needs to be a wizard for this! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Consuming a WebService with XML Payload in ARS 8.1
Nathan, Remedy it's considering the returned value to be an array, so what you need to do is setup a child form mapping to create a record per child On Monday, August 5, 2013, Nathan Brandt nathanrbra...@gmail.com wrote: ** Hello, I am trying to consume an external web-service from ARS 8.1 I am showing only part of MessageType which is returned from the web-service. This tag can either contain string or XML payload. xs:complexType name=MessageType xs:sequence xs:element name=XmlAnyPayload minOccurs=0 xs:complexType xs:sequence xs:any namespace=##any/ /xs:sequence /xs:complexType /xs:element xs:element name=StringPayload minOccurs=0 xs:complexType xs:simpleContent xs:extension base=xs:string/ /xs:simpleContent /xs:complexType /xs:element /xs:sequence /xs:complexType When WS returns String paylaod, returned value of StringPayload is correctly read in form field, but when WS returns XmlAnyPayload returned value of XmlAnyPayload is not getting read in form field. This field is remaining blank and there are no errors to be seen anywhere in the logs. Returned value looks something like XmlAnyPayload Deutschland Verein1BM/verein1 Verein2BD/verein2 Deutschland /XmlAnyPayload I was expecting DeutschlandVerein1BM/verein1Verein2BD/verein2Deutschland this to be saved in the form field, but it is seen as blank. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 CRQ Approvals - Resolved
Got it. I had made every change except mapping the role of Change Approver for one of the managers. I was sure I had, but had not. Thank you! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, August 05, 2013 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 CRQ Approvals ** Did you look in your Approval Mappings screen? App Admin Console Custom Configuration Change Management Approval Approval Mappings From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, August 05, 2013 9:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM 7.6.04 CRQ Approvals ** We have had some management shifts here and now Manager 1 is the manager of group A and Manager 2 is the manager of group B. When the analysts create a CRQ, Manager 1 is showing up instead of Manager 2. Where all do I need to manually change the Manager name/Info. I have changed the Application CI, the Service CI, the employee profiles, where else is it??? There needs to be a wizard for this! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Consuming a WebService with XML Payload in ARS 8.1
When passing XML inside a payload it is always recommended to enclose it inside a CDATA structure. ARS works with fully typed XML and I believe that the documentation lists that the any construct is not supported. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, August 05, 2013 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: Consuming a WebService with XML Payload in ARS 8.1 ** Nathan, Remedy it's considering the returned value to be an array, so what you need to do is setup a child form mapping to create a record per child On Monday, August 5, 2013, Nathan Brandt nathanrbra...@gmail.commailto:nathanrbra...@gmail.com wrote: ** Hello, I am trying to consume an external web-service from ARS 8.1 I am showing only part of MessageType which is returned from the web-service. This tag can either contain string or XML payload. xs:complexType name=MessageType xs:sequence xs:element name=XmlAnyPayload minOccurs=0 xs:complexType xs:sequence xs:any namespace=##any/ /xs:sequence /xs:complexType /xs:element xs:element name=StringPayload minOccurs=0 xs:complexType xs:simpleContent xs:extension base=xs:string/ /xs:simpleContent /xs:complexType /xs:element /xs:sequence /xs:complexType When WS returns String paylaod, returned value of StringPayload is correctly read in form field, but when WS returns XmlAnyPayload returned value of XmlAnyPayload is not getting read in form field. This field is remaining blank and there are no errors to be seen anywhere in the logs. Returned value looks something like XmlAnyPayload Deutschland Verein1BM/verein1 Verein2BD/verein2 Deutschland /XmlAnyPayload I was expecting DeutschlandVerein1BM/verein1Verein2BD/verein2Deutschland this to be saved in the form field, but it is seen as blank. Any clues what might be going wrong? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Configuring Emails
Hello, I have a few questions regarding emails. 1. I have gone through the Email Engine guide and have not been able to find out how to add additional fields to an outgoing email. I would like to add additional fields that are not currently available in the Email Message Body dropdown to the notifications in SYS:Notification Messages. Ideally, I would like to map the Notes or the Detailed Description from the service request to the email body. 2. I want to configure my emails to create a work order/incident depending on keywords submitted in an email. Any help would be great. Thank you, Heather ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Configuring Emails
BMC in their infinite wisdom decided to make this as close to hell as possible to modify. You will need to make sure the field you want to add to your email is in 3 different places, then and only then will it show up in the drop down list. (if you are lucky) 1) NTE:SYS-NT Process Control - make sure the field is here with the same field ID as in the form (HPD:Help Desk) 2) NTE:NPC:GetNotificationMessage_231 , 232, 233, 234 etc.. - map the field here 3) SYS:Notification Messages - Field should be in the drop down. Why they couldn't let us add fields like $FieldName$ I don't know!! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather Sent: Monday, August 05, 2013 1:18 PM To: arslist@ARSLIST.ORG Subject: Configuring Emails ** Hello, I have a few questions regarding emails. 1. I have gone through the Email Engine guide and have not been able to find out how to add additional fields to an outgoing email. I would like to add additional fields that are not currently available in the Email Message Body dropdown to the notifications in SYS:Notification Messages. Ideally, I would like to map the Notes or the Detailed Description from the service request to the email body. 2. I want to configure my emails to create a work order/incident depending on keywords submitted in an email. Any help would be great. Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Approver Mappings
Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 Change Management - Pending state with the status reason of Approval Error When a Change Request Status is set to Pending and the Status Reason is Approval Error - is there a way to make the request actionable? Using the Process Flow Status ribbon, the user can slect Resume. The change appears to move to the next Status but it doesn't. I have found several reasons why the change may be Pending state with the status reason of Approval Error but nothing to recover the Change Request. Any assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Searching for a Field ID in Dev Studio
Is there a way to search for a field ID in Dev Studio without checking the field list in the outline of each form? Thank you, Heather ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approver Mappings
Do you have logging turned on for your Approval Server? If not crank up the logging and look in approval.log or a message that says something to the effect of no approvers could be found. Hot fix SW00449426 helped us with a situation in 8.0 where people were being removed from CTM:People and it was setting the Assignment Availability to No on our approval mappings. The result was the same thing you noted where a CRQ cannot move past the approval error. Once the Assignment Availability is was back to Yes in the mappings the CRQs could then move forward. Here is more info: https://communities.bmc.com/message/317983 There is also some info on a customization that allows CI attributes to determine the next approver :) Jason On Mon, Aug 5, 2013 at 12:49 PM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 ** ** Change Management - “Pending state with the status reason of Approval Error” ** ** When a Change Request Status is set to Pending and the Status Reason is Approval Error – is there a way to make the request actionable? Using the Process Flow Status ribbon, the user can slect “Resume”. The change appears to move to the next Status but it doesn’t. ** ** I have found several reasons why the change may be “Pending state with the status reason of Approval Error” but nothing to recover the Change Request. Any assistance is appreciated. ** ** ** ** Thank you, ** ** Sandra Hennigan Remedy Developer ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Searching for a Field ID in Dev Studio
You can use the Search menu item. I don't remember if field ID's require you to have Record-Object-Relationships turned on or not. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather Sent: Monday, August 05, 2013 3:17 PM To: arslist@ARSLIST.ORG Subject: Searching for a Field ID in Dev Studio ** Is there a way to search for a field ID in Dev Studio without checking the field list in the outline of each form? Thank you, Heather ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Searching for a Field ID in Dev Studio
Object relationships must be turned on but you can use Field ID as search criteria. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, August 05, 2013 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: Searching for a Field ID in Dev Studio ** You can use the Search menu item. I don't remember if field ID's require you to have Record-Object-Relationships turned on or not. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather Sent: Monday, August 05, 2013 3:17 PM To: arslist@ARSLIST.ORG Subject: Searching for a Field ID in Dev Studio ** Is there a way to search for a field ID in Dev Studio without checking the field list in the outline of each form? Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approver Mappings
Sandra, there are couple of reasons why this could happen, and I see you mentioned trying couple of things.. These issue generally stem in the approval process configuration you have over there. If you are using custom approval process then try to use the OOB approval process that comes with installation. Is this happening to Normal, Standard, Latent or all of them? you can narrow down by this.. If you are facing this problem with couple of CRQs then try to export them and change the status and reimport to get rid of them.. However if this is happening to all the CRQs you submit then check the Approval Process Configuration. Hope this helps. -Kunal Thanks, Kunal. On Tue, Aug 6, 2013 at 1:19 AM, Hennigan, Sandra sandra.henni...@usdoj.govwrote: ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 ** ** Change Management - “Pending state with the status reason of Approval Error” ** ** When a Change Request Status is set to Pending and the Status Reason is Approval Error – is there a way to make the request actionable? Using the Process Flow Status ribbon, the user can slect “Resume”. The change appears to move to the next Status but it doesn’t. ** ** I have found several reasons why the change may be “Pending state with the status reason of Approval Error” but nothing to recover the Change Request. Any assistance is appreciated. ** ** ** ** Thank you, ** ** Sandra Hennigan Remedy Developer ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Searching for a Field ID in Dev Studio
Yes, if the field is in the view. Press CTRL+F or click Edit - Find/Replace. Select the Field ID radio button. [image: Inline image 1] If field is not in the view then you need to browse through the outline. *NOTE*: For some reason Modified Date always turns up in the search so you might need to click Find one more time to find the field you are really looking for. Jason On Mon, Aug 5, 2013 at 1:17 PM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Is there a way to search for a field ID in Dev Studio without checking the field list in the outline of each form? ** ** Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image.png
NTE:Notifier and NTE:Notifier Log Forms
Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 So I was troubleshooting an issue that caused me to search the NTE:Notifier and NTE:Notifier Log Forms. I had expected NOT to find any records in either form except where there might be an error on the record. I thought (and the Delete Filters, NTE:NTS:Delete_800 and NTE:NTL:Delete_795 confirm) that there should not be any records. Except I found over 48,000. Do I just delete the records? What are the implications/complications of leaving them other than increasing the size of the database? Issues to be aware of if I delete them? How do I get the delete filters to function? Thank you, Sandra Hennigan Remedy Developer Criminal Division | U.S. Department of Justice ☎ (202) 353-0557 Mobile: 202-716-0848 sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approver Mappings
Thank you to listers that have responded. I will furter investigate in the morning and reply with (hopefully) a fix. Sandra Hennigan Remedy Developer From: Hennigan, Sandra Sent: Monday, August 05, 2013 3:50 PM To: arslist@ARSLIST.ORG Subject: Approver Mappings Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 Change Management - Pending state with the status reason of Approval Error When a Change Request Status is set to Pending and the Status Reason is Approval Error - is there a way to make the request actionable? Using the Process Flow Status ribbon, the user can slect Resume. The change appears to move to the next Status but it doesn't. I have found several reasons why the change may be Pending state with the status reason of Approval Error but nothing to recover the Change Request. Any assistance is appreciated. Thank you, Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
