Re: Search feature in devloper studio

[Rod Harris]

Hi Paul,

The search feature isn't really the best for getting a list of filters that
relate to a form. The best way to do that is with a working list. If you
create a "view by form" working list and select the forms you want, then
use the icon in the top right of that screen to "view by type", that is
probably the closest thing you are looking for. The "view by type" screen
will allow you to sort by all the normal options like "execute on" and
"enabled"

The search is good for finding embedded strings within code. Things like
specific error messages or run process commands.

Show relationships is also good for quickly finding all kinds of workflow
that relate to a specific field or other objects.

Rod


On 4 October 2013 00:41, Campbell, Paul (Paul)  wrote:

> **
>
> So has anyone gotten the search feature to work in developer studio to
> really work, I am am using Dev Studio 8.1 searching against a 7.6.04 server
> and I am trying to do something that seems really simple, but I can’t seem
> to find any matches, so I want to find all filters that fire on submit or
> modify where primary form = X, and I put the form name in the search text,
> I set the search in to be Forms: Workflow; Guides and all it finds is the
> form, no filters.  I’ve tried setting a qualification of Only These
> Locations, Object Type =Filter and TargetText Location = Form, still no
> filters.  Object Relationships are on, I just can’t seem to get the right
> criteria.  Any search wizards out there?
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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#WWRUG13

[Tauf Chowdhury]

As winner of the unofficalish MV-Tweeple award, I'd like to welcome you all to 
follow me on the social mediums I use to look back at this year's WWRUG. I did 
my best to take good pics and even a video! Enjoy!
Twitter: @Hinds8Tech
Instagram: Tauftastic

See everyone next year at the BMC User World and some even sooner than that! 

Sent from my iPhone
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Re: Check for membership in Multiple Group ID

[Cecil, Ken]

Hard coding the group ids is not an option. The group id(s) that we don't want 
to see the is in an entry in a form we use for parameters like this.




Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mitcham, Ross
Sent: Friday, October 04, 2013 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Check for membership in Multiple Group ID

**
I can't remember the exact version availability within ARS,  but there is a 
KEYWORD called $GROUPIDS$ that could be used,
(below example is determining whether a user is part of the Administrator group 
or the General Access group)

$GROUPIDS$ LIKE "%;1;%" OR $GROUPIDS$ LIKE "%;2;%"

Regards,

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Friday, October 04, 2013 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Check for membership in Multiple Group ID

**
I have an activelink that is checking for group membership to hide a field. It 
is using

$PROCESS$ @@:Application-Confirm-Group $z1D_Char01$

Is it possible to have more than one group in the$z1D_Char01$ field (maybe 
separated by a comma or something like that) so that the results of this 
process command would return 1 (is a member) if the user is a member of either 
group?

How would you typically go about checking to see if a person is a member of at 
least one group in a list of groups?

Thanks,

Ken.




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Re: 2013 MVP

[Joe D'Souza]

Congratulations David!

 

I'll try to post that picture of your getup as David Bowie sometime if I can
over the weekend!

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter
Sent: Friday, October 04, 2013 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: 2013 MVP

 

 

Short summary - it's all LJ's fault. :-)

 

First off, I wanted to say how humbled I am to have won the ARSList MVP
award.  When I got the call from Dan that I'd been nominated and he asked me
to attend WWRUG13, I saw it as a great chance to see a lot of friends again.
It was a pleasant shock to have been remembered by so many on the list that
the voting ended up the way that it did.  I am deeply touched that you felt
that I was able to help those on the list in some small way - but what you
don't realize is that you helped me even more.  The ARSList is the most
vibrant, loyal and loving community that I've ever been part of and I
learned so much about how a common vision can inspire such a sense of
camaraderie and friendship.  While I may have drifted away from the ARSList
on a daily basis, I'll know that we'll always be together as a family.

 

That said, here's what LJ did.  During the MVP awards, he wanted to show
what the nominee's do in their off hours away from work.  So he put up a
slide with the results of Googling the nominee's names.  If you Google
"David Easter", you get a British actor and a picture of David Bowie on
Easter in his lightning bolt face paint.   His quote was something like "and
it looks like David spends the weekends shirtless wearing makeup".
Afterwards, I made the offhand comment that it'd be amusing if I put on that
face paint during the Thursday Night party - and a plot was formed... 

 

I've changed a bit since that early photo of David Bowie Easter was taken,
so attached is a side by side comparison of the original and what I look
like today.

 

As a quick update on what I've been doing since May, I've joined a company
that provides cloud infrastructure technology and services around OpenStack
called Mirantis  .  Given that everything is
moving "into the cloud" these days, and BMC itself has a Cloud LifeCycle
Management solution that was partially built on AR System, I'm sure that
I'll bump into many of you professionally sooner than later.

 

I'm told that just like Miss America, I will be required to crown next
year's MVP at WWRUG14 (or the equivalent).  So it even if we don't meet up
in the cloud, it looks like you're _still_ not rid of me... :-)

 

For those that I saw at WWRUG13, it was like a family reunion to see you all
again - I really missed you guys.  For those here on the list, thank you
again for the recognition of my small contribution to this amazing
community.  I wish each and every one of you the best in wherever life takes
you.

 

Take Care,

 

-David J. Easter

 

  _  

From: Susan Palmer 
To: arslist@ARSLIST.ORG 
Sent: Friday, October 4, 2013 5:31 AM
Subject: Re: 2013 MVP

 

** 

Ok David  you don't want to scare away any non-attendee newbies with
that pic and no explanation!

 

On Fri, Oct 4, 2013 at 12:22 AM, Shellman, David 
wrote:





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Re: Support Company based muti-tenancy

[tboot...@objectpath.com]

**
It would be nice if the concept of Hierachial Groups (ARS 8.X) was implemented within ITSM 8.X, but I guess that would be for a future release (ITSM 9.X) ? 
 
Terry
 

on Oct 04, 2013, Ray Gellenbeck  wrote:
**

Agreed.
 
We'd prefer the ability to say...
 
"This group's tickets are invisible to everyone else, including sister support teams within our company and other companies.
 
This data in CMDB can be seen by all in our company, but not others.
 
This data in CMDB can be seen by all companies
 
These support KB articles are only for NOC people.
 
These SRM catalog entries are for all companies except (x) and (y).
 
etc"
 
In Sony's case, we'd like to offer the app to other sister divisions while keeping some elements proprietary to ours, but take it a step deeper and say "the SOC's tickets cannot be viewed by anyone not in the SOC group(s)."
 
I have played with 8.1 in a dev sandbox but not delved into multi-tenancy changes yet.  In 7.6.04, the model was insufficient in complexity/options to allow this efficiently.
 
Ray Gellenbeck
Mgr, BSM
Sony Network Entertainment Int'l
San Diego, CA
 


 From: John Marshall  To: arslist@ARSLIST.ORG  Sent: Thursday, October 3, 2013 8:46 AM Subject: Re: Support Company based muti-tenancy 


**

Hi Ryan,  
I think that this phrase sums up perfectly what multi-tenancy is “Tenancy is based and controlled at the Company level”.
 
However, I think for my issue I would like multi-tenancy to be defined as “Tenancy is based and controlled at the _Organizational_ level while allowing access to company level data”
 Here is what I _think_ the issues would still be trying to setup the system with support users having unrestricted access and the end users having access to specific companies.
 
1. If I give the support users "Unrestricted Access" then all the support users will see ALL the tickets in the other organization’s area and we only want them to see items in their area
 
2. End users belong to an overarching company of which all the other (support) organizations are children of that company, so end users will belong to that overarching company vs. a specific “sub company” (organization)
Let me see if I can give a use case based on what I really want to do...
I work at GWU and ALL the users (end users and support users) will need to belong to the company "GWU". 
I also have 2 organizations, IT and AT, that want to be able to be completely autonomous from one another but still use the same user base (GWU users). I would like to setup the support user in the IT group to belong to a IT “company/org” and the AT support users belong to a AT “company/org”
So when a user calls IT to report an issue, I would like the IT people to be able to 
a) Retrieve the user records from the GWU pool of users (which we can with Support Company Access Config) 
b) Have the business rules for IT be used to process the ticket.
c) Not have the AT group be able to see the tickets that belong to IT
Then I would like the same to happen for the AT group when a user calls AT to report an issue.
I think the highest priority is based on Incident and Problem, but this would need to cascade to the other ITSM modules as well
Again, thanks for the input. Hopefully the above clears up a little bit what I am looking for, however I think that might not be something that can be done with just configuration options (but I am hoping to be proven wrong)
 
John
 



On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan  wrote:
**


Hi John,
 
If I understand your dilemma correctly then ITSM 8.1 should be able to handle this scenario with the following assumptions:
 
1. Support people have "Unrestricted Access"
2. End users have "Restricted Access" to the Company (department) to which they belong
 
In ITSM 8.1 multi-tenancy works as follows:
 
Ø  Multi-tenancy is a feature in the BMC Remedy Applications that enables you to control which records and specific configuration data are exposed to a user, based on the user’s permissions. Tenancy is based and controlled at the Company level.  Various forms in the BMC Remedy Applications expose one or more Company fields that control the tenancy access for a given record.
Ø  Row-level security typically works as follows:
o   On main user facing transactional forms:
§  Tenancy is based on the  Customer Company and/or Process Company defined on the record (sets field 112)
§  Tenancy is also based on the Support Companies assigned to a record (sets field 60900)
o   Child forms:
§  Child form should inherit their parents tenancy permissions
o   Join forms
§  Tenancy should be inherited from either the primary or secondary form identified within the join criteria especially if one of the forms is a user facing transactional form
 
Ø  Tenancy is implemented using the Row-level Security feature of AR.  In summary we determine which groups or roles have access to a request through the permissions on the Request ID field (field ID 1).
-  In

Re: 2013 MVP

[Singh, Bhanu]

Congratulation Dave!, It is well deserved recognition of your contribution to 
this family -:).

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter
Sent: Friday, October 04, 2013 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: 2013 MVP

**

Short summary - it's all LJ's fault. :-)

First off, I wanted to say how humbled I am to have won the ARSList MVP award.  
When I got the call from Dan that I'd been nominated and he asked me to attend 
WWRUG13, I saw it as a great chance to see a lot of friends again.  It was a 
pleasant shock to have been remembered by so many on the list that the voting 
ended up the way that it did.  I am deeply touched that you felt that I was 
able to help those on the list in some small way - but what you don't realize 
is that you helped me even more.  The ARSList is the most vibrant, loyal and 
loving community that I've ever been part of and I learned so much about how a 
common vision can inspire such a sense of camaraderie and friendship.  While I 
may have drifted away from the ARSList on a daily basis, I'll know that we'll 
always be together as a family.

That said, here's what LJ did.  During the MVP awards, he wanted to show what 
the nominee's do in their off hours away from work.  So he put up a slide with 
the results of Googling the nominee's names.  If you Google "David Easter", you 
get a British actor and a picture of David Bowie on Easter in his lightning 
bolt face paint.   His quote was something like "and it looks like David spends 
the weekends shirtless wearing makeup".  Afterwards, I made the offhand comment 
that it'd be amusing if I put on that face paint during the Thursday Night 
party - and a plot was formed...

I've changed a bit since that early photo of David Bowie Easter was taken, so 
attached is a side by side comparison of the original and what I look like 
today.

As a quick update on what I've been doing since May, I've joined a company that 
provides cloud infrastructure technology and services around OpenStack called 
Mirantis.  Given that everything is moving "into the 
cloud" these days, and BMC itself has a Cloud LifeCycle Management solution 
that was partially built on AR System, I'm sure that I'll bump into many of you 
professionally sooner than later.

I'm told that just like Miss America, I will be required to crown next year's 
MVP at WWRUG14 (or the equivalent).  So it even if we don't meet up in the 
cloud, it looks like you're _still_ not rid of me... :-)

For those that I saw at WWRUG13, it was like a family reunion to see you all 
again - I really missed you guys.  For those here on the list, thank you again 
for the recognition of my small contribution to this amazing community.  I wish 
each and every one of you the best in wherever life takes you.

Take Care,

-David J. Easter


From: Susan Palmer mailto:suzanpal...@gmail.com>>
To: arslist@ARSLIST.ORG
Sent: Friday, October 4, 2013 5:31 AM
Subject: Re: 2013 MVP

**
Ok David  you don't want to scare away any non-attendee newbies with that 
pic and no explanation!

On Fri, Oct 4, 2013 at 12:22 AM, Shellman, David 
mailto:dave.shell...@te.com>> wrote:



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Re: WWRUG13 slowly getting to an end ....

[Barber, Sue]

I agree!  Another great WWRUG put on by some very dedicated people!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Support
Sent: Friday, October 04, 2013 12:00 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG13 slowly getting to an end 

Hello List,

The WWRUG13 is slowly coming to an end, and it was great.  Good people, 
interesting sessions nice vendor fair, .  And I just want to thank 
all those who worked very hard, mostly in the evenings and during 
weekends, so that we could all come together this week, exchange ideas 
and experiences, and also have a good time.  So thank you very much to 
the whole team, the staff, the volunteers,  You did a great job :-) 
:-) :-) .

See you all next year in Florida.

Kaïs
kais.albas...@arsmarts.com

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WWRUG13 slowly getting to an end ....

[Support]

Hello List,

The WWRUG13 is slowly coming to an end, and it was great.  Good people, 
interesting sessions nice vendor fair, .  And I just want to thank 
all those who worked very hard, mostly in the evenings and during 
weekends, so that we could all come together this week, exchange ideas 
and experiences, and also have a good time.  So thank you very much to 
the whole team, the staff, the volunteers,  You did a great job :-) 
:-) :-) .


See you all next year in Florida.

Kaïs
kais.albas...@arsmarts.com

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Re: 2013 MVP

[Shellman, David]

Earlier in the awards was a reference to David Easter as David Bowie followed 
later by the Tommy TuTone references.

So at the celebration we had a David Bowie sighting.

A couple of our conference volunteers, some makeup, David and about an hour 
later ...

Dave

On Oct 4, 2013, at 5:53 AM, "Jonas Stumph Stevnsvig" 
mailto:arsl...@stevnsvig.com>> wrote:

** So explain already!


On 04/10/2013 14:31 "Susan Palmer" 
 wrote:

**
Ok David  you don't want to scare away any non-attendee newbies with
that pic and no explanation!





On Fri, Oct 4, 2013 at 12:22 AM, Shellman, David
>> wrote:

>
>
>
> __
> _
> UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>


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Re: Analytics 7.6

[Sabyson Fernandes]

Hi Frex,

I am assuming you want to refresh your universe in analytics from production 
back to your test/development server. If that's not the case, then the below is 
some information you may find useful.

The universe on analytics can be refreshed between environments by exporting 
from one environment (using a Briar file) and importing it to the other. 

There are a few best practices that BMC recommends with regards to the ITSM 
universe. The main one is to not make any customizations to the universe they 
provided, but to create a linked universe and make all your customizations to 
the linked universe. That way your customizations are retained when you do an 
upgrade and it is also quicker to export and import the linked universe rather 
than the entire universe. 

With regards to connections to Remedy, analytics connects directly at the 
database level and does not go through the API. You can change the connections 
and point it directly to the DB that your Remedy instance is using. Only When 
doing the install, it connects to Remedy to import the ANA:Fiscal Calendar 
forms and data, but subsequent connections are directly to the database from 
what I have seen.

Regards,
Saby




On Fri, Oct 4, 2013 at 7:45 AM, Tauf Chowdhury  wrote:

Frex,
>If you look at the install document for Analytics, I think there is a part if 
>the installation where it's like a manual option. I will look for you when I 
>get a chance. In that area, it goes into detail about where the def files, SQL 
>scripts exist. You shouldn't have to always run the installer. 
>
>Sent from my iPhone
>
>On Oct 3, 2013, at 11:46 PM, Frex Popo  wrote:
>
>
>** 
>>Hello all,
>>I have Analytics
7.6.06 installed in my development environment (Oracle database) and need to
refresh it with a copy from production. That would mean losing all the objects
(package, functions, stored procs, tables, views etc.). Is there any way I
could rerun manually all the .sql scripts in the installation package to
restore the schema, or is the only way to restore is by reinstalling analytics
again? 
>>My second
question would be, how about if I want to make my Analytics/BO installation
point to a different Remedy database, could I BO ODBC to point to the new
database and also run the SQL scripts or do I have to reinstall again?
>>I am finding the
option of reinstalling tedious and problematic so would appreciate if anyone
who attempted this can shared their thoughts.
>>Best Regards
>>frex
_ARSlist: "Where the Answers Are" and have been for 20 years_


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_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Check for membership in Multiple Group ID

[Mitcham, Ross]

I can't remember the exact version availability within ARS,  but there is a 
KEYWORD called $GROUPIDS$ that could be used,
(below example is determining whether a user is part of the Administrator group 
or the General Access group)

$GROUPIDS$ LIKE "%;1;%" OR $GROUPIDS$ LIKE "%;2;%"

Regards,

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Friday, October 04, 2013 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Check for membership in Multiple Group ID

**
I have an activelink that is checking for group membership to hide a field. It 
is using

$PROCESS$ @@:Application-Confirm-Group $z1D_Char01$

Is it possible to have more than one group in the$z1D_Char01$ field (maybe 
separated by a comma or something like that) so that the results of this 
process command would return 1 (is a member) if the user is a member of either 
group?

How would you typically go about checking to see if a person is a member of at 
least one group in a list of groups?

Thanks,

Ken.




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Check for membership in Multiple Group ID

[Cecil, Ken]

I have an activelink that is checking for group membership to hide a field. It 
is using

$PROCESS$ @@:Application-Confirm-Group $z1D_Char01$

Is it possible to have more than one group in the$z1D_Char01$ field (maybe 
separated by a comma or something like that) so that the results of this 
process command would return 1 (is a member) if the user is a member of either 
group?

How would you typically go about checking to see if a person is a member of at 
least one group in a list of groups?

Thanks,

Ken.




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Re: WWRUG13, Tommy Tutone

[Gordon Frank]

**
This is very funny! :)
 
I think I have mentioned to several people that one of my trademarks is that I always leave my mark on custom ARS Error Messages by setting the Message ID to "8675309" Only one person has caught it and they immediately started laughing. Basically it indicates that it is a "custom" message rather than an OOTB. 
 
Keep it Fun!
 
Gordon Frank



From: "Doug Blair" To: arslist@ARSLIST.ORGSent: Thursday, October 3, 2013 8:21:55 PMSubject: WWRUG13, Tommy Tutone** Hi Listers

Yes, Tommy Tutone's "867-5309 (Jenny)" was the topic of a research piece discussed at WWRUG13 this morning. While you have the patience to look carefully, you might find the past members section interesting...

http://en.wikipedia.org/wiki/Tommy_Tutone


Doug

--
Doug Blair
d...@blairing.com
+1 224-558-5462

1208 East Fremont Street
Arlington Heights, Illinois 60004
ITILv3 _ARSlist: "Where the Answers Are" and have been for 20 years_ 
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Re: Question on Webservice

[Grooms, Frederick W]

There is no need for JavaScript or anything outside of the ARS system for this

Hopefully each application that connects to your ARS system uses a separate 
user and password.  You can simply add a filter to your form that the web 
service is on where $USER$ = "Application A login" and the fields are NULL and 
return an error

Worst case is you could always copy the method and add the 2 new fields to the 
2nd method only  (You end up with 1 service that has multiple methods)


Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhijit Hendre
Sent: Friday, October 04, 2013 5:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question on Webservice

** 
Hi Neha,

You can have same web service to be consumed by both application , A & B.

What you can do is - add 2 new optional fields on base form where web service 
is defined. When Application B will consume web service , do not pass value for 
these fields . And, when Application A will consume web service , make it 
mandatory to pass those two fields. You can make those two fields mandatory at 
Application end using client side scripting such as JavaScript. Get hold of 
application guys to make that happen.

Thanks,
Abhijit H 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Neha Khandelwal
Sent: Friday, October 04, 2013 4:05 AM
To: arslist@ARSLIST.ORG
Subject: Question on Webservice

Hi List,

Please help me with your expertise on below query.

There is one Remedy webservice which is being consumed by two 3rd party 
application A and B. For integration with one application A, it is required to 
add tWo new fields in Remedy provided webservice. 
Other 3rd party application B, have to do nothing with two new fields added in 
Remedy provided webservice.
So is it mandatory, that application B has to now consume updated Remedy 
webservice or it can continue with consuming old Remedy webservice only?

Thanks in Advance

Regards
Neha Khandelwal

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Re: 2013 MVP

[Tommy Morris]

I thought that WWRUG was in San Jose, not Vegas.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jonas Stumph Stevnsvig
Sent: Friday, October 04, 2013 7:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: 2013 MVP

**
So explain already!

On 04/10/2013 14:31 "Susan Palmer" 
 wrote:
**
Ok David  you don't want to scare away any non-attendee newbies with
that pic and no explanation!





On Fri, Oct 4, 2013 at 12:22 AM, Shellman, David
>> wrote:

>
>
>
> __
> _
> UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>


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Re: 2013 MVP

[Jonas Stumph Stevnsvig]

So explain already!


On 04/10/2013 14:31 "Susan Palmer"  wrote:

> **
> Ok David  you don't want to scare away any non-attendee newbies
> with
> that pic and no explanation!
> 
> 
> 
> 
> 
> On Fri, Oct 4, 2013 at 12:22 AM, Shellman, David
> <> wrote:
> 
> >
> >
> >
> > 
> > __
> > _
> > UNSUBSCRIBE or access ARSlist Archives at 
> > "Where the Answers Are, and have been for 20 years"
> >
> 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: 2013 MVP

[Susan Palmer]

Ok David  you don't want to scare away any non-attendee newbies with
that pic and no explanation!


On Fri, Oct 4, 2013 at 12:22 AM, Shellman, David wrote:

>
>
>
>
> ___
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>

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Re: Analytics 7.6

[Tauf Chowdhury]

Frex,
Nevermind. I was thinking about something different... more along the lines
of pointing Analytics to a replicated DB. You have to run the installer in
order to get at those scripts and files. If you have the install logs, you
may be able to go through them and see specifically which objects are being
imported.


On Fri, Oct 4, 2013 at 7:45 AM, Tauf Chowdhury  wrote:

> Frex,
> If you look at the install document for Analytics, I think there is a part
> if the installation where it's like a manual option. I will look for you
> when I get a chance. In that area, it goes into detail about where the def
> files, SQL scripts exist. You shouldn't have to always run the installer.
>
> Sent from my iPhone
>
> On Oct 3, 2013, at 11:46 PM, Frex Popo  wrote:
>
> **
> Hello all,
> I have Analytics 7.6.06 installed in my development environment (Oracle
> database) and need to refresh it with a copy from production. That would
> mean losing all the objects (package, functions, stored procs, tables,
> views etc.). Is there any way I could rerun manually all the .sql scripts
> in the installation package to restore the schema, or is the only way to
> restore is by reinstalling analytics again? 
> My second question would be, how about if I want to make my Analytics/BO
> installation point to a different Remedy database, could I BO ODBC to point
> to the new database and also run the SQL scripts or do I have to reinstall
> again?
> I am finding the option of reinstalling tedious and problematic so would
> appreciate if anyone who attempted this can shared their thoughts.
> Best Regards
> frex
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>


-- 
*Tauf Chowdhury

*

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Re: Analytics 7.6

[Tauf Chowdhury]

Frex,
If you look at the install document for Analytics, I think there is a part if 
the installation where it's like a manual option. I will look for you when I 
get a chance. In that area, it goes into detail about where the def files, SQL 
scripts exist. You shouldn't have to always run the installer. 

Sent from my iPhone

> On Oct 3, 2013, at 11:46 PM, Frex Popo  wrote:
> 
> **
> Hello all,
> I have Analytics 7.6.06 installed in my development environment (Oracle 
> database) and need to refresh it with a copy from production. That would mean 
> losing all the objects (package, functions, stored procs, tables, views 
> etc.). Is there any way I could rerun manually all the .sql scripts in the 
> installation package to restore the schema, or is the only way to restore is 
> by reinstalling analytics again?
> My second question would be, how about if I want to make my Analytics/BO 
> installation point to a different Remedy database, could I BO ODBC to point 
> to the new database and also run the SQL scripts or do I have to reinstall 
> again?
> I am finding the option of reinstalling tedious and problematic so would 
> appreciate if anyone who attempted this can shared their thoughts.
> Best Regards
> frex
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Java API

[Jonas Stumph Stevnsvig]

Correct



On 04/10/2013 13:02 "Neha Khandelwal"  wrote:

> Hi Jonas,
> 
> Thanks for replying. Yes, I am not very much invloved into Java. After
> typing command suggested by you, I got javac version as 1.6.0_30,
> which means jdk is installed, right?
> 
> Regards
> Neha Khandelwal
> 
> __
> _
> UNSUBSCRIBE or access ARSlist Archives at 
> "Where the Answers Are, and have been for 20 years"
> 
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Re: Java API

[Neha Khandelwal]

Hi Jonas,

Thanks for replying. Yes, I am not very much invloved into Java. After typing 
command suggested by you, I got javac version as 1.6.0_30, which means jdk is 
installed, right?

Regards
Neha Khandelwal

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Re: Question on Webservice

[Abhijit Hendre]

Hi Neha,

You can have same web service to be consumed by both application , A & B.

What you can do is - add 2 new *optional *fields on base form where web
service is defined. When Application B will consume web service , do not
pass value for these fields . And, when Application A will consume web
service , make it mandatory to pass those two fields. You can make those
two fields mandatory at Application end using client side scripting such as
JavaScript. Get hold of application guys to make that happen.

Thanks,
Abhijit H


On 4 October 2013 16:07, Neha Khandelwal  wrote:

> Thanks Karthik
>
>
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Re: Java API

[Jonas Stumph Stevnsvig]

Hi




firstly, It seems as if you are confusing Java and Javascript - i assume
that you are talking pure Java, and "Java Script" is a "Java
Application" - ie a java .class file run with java.exe




Java is a requirement of the Remedy installation as far as I recall, so
it is present on the server. with regards to the JDK, you have to check
by opening a commandline and typing "javac -version" (no quotes)




/Jonas



On 04/10/2013 12:36 "Neha Khandelwal"  wrote:

> Hi List,
> 
> 
> Please help me with your expertise on below query.
> I am working on ITSM 7.6 version. I have requirement to create a Java
> script which should extract HPD:Help Desk form data through Java API.
> 
> Now I need to check do I have everything already installed or
> configured to run Java script at Remedy side.
> As I looked into installation directory of ARSystem I found at
> following path .../ARSystem/api, have direcories for
> Javaplugins
> Javadriver
> include
> lib
> 
> Is that mean Java is already installed Or I need to install it
> specifically.
> 
> Can you please assist?
> 
> Regards
> Neha Khandelwal
> 
> __
> _
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Re: Question on Webservice

[Neha Khandelwal]

Thanks Karthik

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Java API

[Neha Khandelwal]

Hi List,


Please help me with your expertise on below query.
I am working on ITSM 7.6 version. I have requirement to create a Java script 
which should extract HPD:Help Desk form data through Java API. 

Now I need to check do I have everything already installed or configured to run 
Java script at Remedy side. 
As I looked into installation directory of ARSystem I found at following path 
.../ARSystem/api, have direcories for
Javaplugins
Javadriver
include
lib

Is that mean Java is already installed Or I need to install it specifically.

Can you please assist?

Regards
Neha Khandelwal

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Re: Question on Webservice

[Karthik Nagaramu]

Hi,

I believe you have one web service for both A and B application. In that
case once you have modified the web service both A and B will consume the
modified one.
If these 2 new fields are not used by B application consider creating a
separate Web Service for B application.

Regards,
Karthik


On Fri, Oct 4, 2013 at 5:04 PM, Neha Khandelwal  wrote:

> Hi List,
>
> Please help me with your expertise on below query.
>
> There is one Remedy webservice which is being consumed by two 3rd party
> application A and B. For integration with one application A, it is required
> to add tWo new fields in Remedy provided webservice.
> Other 3rd party application B, have to do nothing with two new fields
> added in Remedy provided webservice.
> So is it mandatory, that application B has to now consume updated Remedy
> webservice or it can continue with consuming old Remedy webservice only?
>
> Thanks in Advance
>
> Regards
> Neha Khandelwal
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>

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Question on Webservice

[Neha Khandelwal]

Hi List,

Please help me with your expertise on below query.

There is one Remedy webservice which is being consumed by two 3rd party 
application A and B. For integration with one application A, it is required to 
add tWo new fields in Remedy provided webservice. 
Other 3rd party application B, have to do nothing with two new fields added in 
Remedy provided webservice.
So is it mandatory, that application B has to now consume updated Remedy 
webservice or it can continue with consuming old Remedy webservice only?

Thanks in Advance

Regards
Neha Khandelwal

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Re: Search feature in devloper studio

[Jonas Stumph Stevnsvig]

I always use "show relationships" - just right click the form in the
forms list - don't think i have had the pleasure of a search working as
desired.



/Jonas


On 03/10/2013 18:41 "Campbell, Paul (Paul)"  wrote:

> **
> So has anyone gotten the search feature to work in developer studio to
> really work, I am am using Dev Studio 8.1 searching against a 7.6.04
> server and I am trying to do something that seems really simple, but I
> can’t seem to find any matches, so I want to find all filters that
> fire
> on submit or modify where primary form = X, and I put the form name in
> the search text, I set the search in to be Forms: Workflow; Guides and
> all it finds is the form, no filters. I’ve tried setting a
> qualification
> of Only These Locations, Object Type =Filter and TargetText Location =
> Form, still no filters. Object Relationships are on, I just can’t seem
> to get the right criteria. Any search wizards out there?
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