date:20131214

Re: Error with Developer Studio after install on Windows 7 64 bit

2013-12-14 Thread Garrison, Sean (Norcross)

Yes ...

I have tried this so far:


1.Remove/reinstall

2.   Remove all jres and install java 7 32 bit runtime and reinstall.

3.   Reinstall to different directory.

No luck.  In all cases the developer tool launches with no login prompt and I 
get the below error when I look at the logs.

Sean

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Friday, December 13, 2013 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Have you tried installing dev studio in a different directory from the default. 
Also maybe move/delete your workspace and start fresh.


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Sean,
in 7.5, I don't believe that you 'point' the Dev Studio to a particular Java.  
The best way I have found is to ensure that the 32 Bit Java is in your path 
before the 64 Bit.

On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) 
mailto:sean.garri...@fiserv.com>> wrote:
**
I pointed it to the 32 bit I have installed (I also have the 64 bit installed 
in a different directory.  It is also a different version).  The 32 bit version 
I am using is this:  Java verison 1.6.0_45

Thanks,

Sean


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Friday, December 13, 2013 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

**
Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 
32 Bit Java

On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) 
mailto:sean.garri...@fiserv.com>> wrote:
**
I'm installing developer studio 7.5 patch 8.

Our company has upgraded all of our desktops to windows 7 and I am having 
issues with developer studio on Windows 7 64 bit.  After I launch it the login 
screen doesn't show and plugins do not seem to load.  I found this log file in 
my workspace.  I took a snippet of the errors and have opened a ticket w/ BMC.  
Just hoping maybe someone has run into this issue before:

java.version=1.6.0_45
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86

!ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
!MESSAGE An error occurred while automatically activating bundle 
com.bmc.arsys.studio.api (6).
!STACK 0
org.osgi.framework.BundleException: The activator 
com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is 
invalid
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
at 
org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
at 
org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
at 
org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
at 
org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
.
.
.
.
at java.lang.reflect.Method.invoke(Method.java:597)
at 
org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC 
Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll:
 Can't find dependent libraries

Anyone seen this before and have any suggestions?

Thanks,

Sean


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Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-14 Thread Karthik

Does this happen for even users with license? I was assuming it would not.

- Karthik
On Dec 14, 2013 4:47 AM, "LJ LongWing"  wrote:

> **
>
> As I said before, it is none of that.  BMC updated the system to not allow
> the user to connect from more than one system at a time.  This is designed
> by Remedy to stop people from bypassing their license rules, there is no
> bypass, and attempts to bypass it are attempts to bypass limitations, which
> isn't a good idea.
> On Dec 13, 2013 4:03 PM, "Sweety"  wrote:
>
>> Hi Misi/Carl/LJ/Experts,
>>
>> Do we have any solution for this from API or is it considered to be a bug
>> or drawback from API ?
>>
>> Can't I override the user access ?
>>
>> Please assist.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: API : Override ARERR [9084] User is currently connected from another machine

2013-12-14 Thread Karthik

I meant users with fixed license
On Dec 14, 2013 6:32 PM, "Karthik"  wrote:

> Does this happen for even users with license? I was assuming it would not.
>
> - Karthik
> On Dec 14, 2013 4:47 AM, "LJ LongWing"  wrote:
>
>> **
>>
>> As I said before, it is none of that.  BMC updated the system to not
>> allow the user to connect from more than one system at a time.  This is
>> designed by Remedy to stop people from bypassing their license rules, there
>> is no bypass, and attempts to bypass it are attempts to bypass limitations,
>> which isn't a good idea.
>> On Dec 13, 2013 4:03 PM, "Sweety"  wrote:
>>
>>> Hi Misi/Carl/LJ/Experts,
>>>
>>> Do we have any solution for this from API or is it considered to be a
>>> bug or drawback from API ?
>>>
>>> Can't I override the user access ?
>>>
>>> Please assist.
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> "Where the Answers Are, and have been for 20 years"
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>

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Re: Stop/Decrease Email Logging

2013-12-14 Thread Jarl Grøneng

Add this to your email properties:
com.bmc.arsys.emaildaemon.ARSystemHandler.level = OFF

With this settings all logging is to file, and no logging in arsystem forms.

-
J


2013/12/13 Walunjkar, Parshuram 

> com.bmc.arsys.emaildaemon.level=SEVERE is for file log.
>
> Your problem is for logging into form.
> You need to use com.bmc.arsys.emaildaemon.ARSystemHandler.level=SEVERE
>
> This will not impact other java process.
>
> 
> From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG]
> On Behalf Of Frank Caruso [caruso.fr...@gmail.com]
> Sent: Friday, December 13, 2013 8:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Stop/Decrease Email Logging
>
> A similar line is already in that file:
> com.bmc.arsys.emaildaemon.level=SEVERE
>
> Will do that same thing?
>
> Also, I know there are lots of other Java processes running. Would they be
> impacted by this change?
>
> Here is a sample of the messages, of which there 1000s:
>
> Successfully connected at Dec 13, 2013 8:18:31 AM
> javax.mail.MessagingException: Could not connect to SMTP host: amailserver
> port: 25, response: 421
> at
> com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
> at
> com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
> at javax.mail.Service.connect(Service.java:275)
> at
> com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)
> at
> com.bmc.arsys.emaildaemon.MBConnection.(MBConnection.java:69)
> at
> com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)
> at
> com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)
> at
> com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:166)
> at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
> at java.lang.Thread.run(Thread.java:662)
> javax.mail.MessagingException: Could not connect to SMTP host: amailserver
> port: 25, response: 421
> at
> com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1270)
> at
> com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
> at javax.mail.Service.connect(Service.java:275)
> at
> com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243)
> at
> com.bmc.arsys.emaildaemon.MBConnection.(MBConnection.java:69)
> at
> com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:167)
> at
> com.bmc.arsys.emaildaemon.MBConnectionPool.refreshPool(MBConnectionPool.java:147)
> at
> com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:371)
> at
> com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184)
> at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)
> at java.lang.Thread.run(Thread.java:662)
>
>
> Thank you.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Error with Developer Studio after install on Windows 7 64 bit

2013-12-14 Thread JD Hood

Are you sure you are installing as a full, unimpeded, no-cute-GP-stuff,
local-admin user with full read-write-execute permissions *everywhere* on
the computer?

After the install, check the devstudio.ini file in Dev-Studio's install
path (typically: C:\Program Files\BMC Software\ARSystem\DeveloperStudio)
 and ensure its pointing to the correct java and that the java files
actually exist at the path listed (64-bit java should be fine).

Also, set the memory in the devstudio.ini file on the low side (-Xms256m
and -Xmx512m) to troubleshoot. You can bump it up later.

Here's the contents of my devstudio.ini file:

-vm
C:\Program Files\Java\jre7\bin\javaw.exe
-vmargs
-Xms1024m
-Xmx2048m


If it still won't work after all that, as a last ditch effort before
contacting BMC support, I would re-download the java installer (from
Oracle) and the BMC installer to make sure I've got known-good installers.
You should not need to uninstall anything and it should over-write itself
with each install attempt.

Otherwise, it's probably time to get BMC support involved...

Thanks,
JDHood



On Sat, Dec 14, 2013 at 7:53 AM, Garrison, Sean (Norcross) <
sean.garri...@fiserv.com> wrote:

> **
>
> Yes …
>
>
>
> I have tried this so far:
>
>
>
> 1.Remove/reinstall
>
> 2.   Remove all jres and install java 7 32 bit runtime and reinstall.
>
> 3.   Reinstall to different directory.
>
>
>
> No luck.  In all cases the developer tool launches with no login prompt
> and I get the below error when I look at the logs.
>
>
>
> Sean
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken
> *Sent:* Friday, December 13, 2013 11:40 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Have you tried installing dev studio in a different directory from the
> default. Also maybe move/delete your workspace and start fresh.
>
>
>
>
>
> Ken.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Friday, December 13, 2013 9:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Sean,
>
> in 7.5, I don't believe that you 'point' the Dev Studio to a particular
> Java.  The best way I have found is to ensure that the 32 Bit Java is in
> your path before the 64 Bit.
>
>
>
> On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) <
> sean.garri...@fiserv.com> wrote:
>
> **
>
> I pointed it to the 32 bit I have installed (I also have the 64 bit
> installed in a different directory.  It is also a different version).  The
> 32 bit version I am using is this:  Java verison 1.6.0_45
>
>
>
> Thanks,
>
>
>
> Sean
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Friday, December 13, 2013 9:05 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error with Developer Studio after install on Windows 7 64
> bit
>
>
>
> **
>
> Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend
> the 32 Bit Java
>
>
>
> On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) <
> sean.garri...@fiserv.com> wrote:
>
> **
>
> I’m installing developer studio 7.5 patch 8.
>
>
>
> Our company has upgraded all of our desktops to windows 7 and I am having
> issues with developer studio on Windows 7 64 bit.  After I launch it the
> login screen doesn’t show and plugins do not seem to load.  I found this
> log file in my workspace.  I took a snippet of the errors and have opened a
> ticket w/ BMC.  Just hoping maybe someone has run into this issue before:
>
>
>
> java.version=1.6.0_45
>
> java.vendor=Sun Microsystems Inc.
>
> BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
>
> Command-line arguments:  -os win32 -ws win32 -arch x86
>
>
>
> !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387
>
> !MESSAGE An error occurred while automatically activating bundle
> com.bmc.arsys.studio.api (6).
>
> !STACK 0
>
> org.osgi.framework.BundleException: The activator
> com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is
> invalid
>
> at
> org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146)
>
> at
> org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980)
>
> at
> org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346)
>
> at
> org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265)
>
> at
> org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400)
>
> .
>
> .
>
> .
>
> .
>
> at java.lang.reflect.Method.invoke(Method.java:597)
>
> at
>

error message from mid tier

2013-12-14 Thread Paul E. Kelly

has anyone ever seen this error before:
var jsPageException = "ARERR [-1] Message not 
found";LogAndAlert(jsPageException);;

Seems to have appeared all of a sudden when clicking on a link from the mid 
tier. (Thick client is fine).

Running 7.5 on linux/tomcat.

Restarted mid tier and app, did not fix. 

Any ideas are appreciated.

Thank you.

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Re: How to transport files to a mainframe

2013-12-14 Thread Carol Carnevali

Hi Joel,

Thanks for the response.  FTP would work and I already have that set up on the 
app server.  Can you explain how ARS can write to a directory that the 
mainframe could read?  That's the missing link for me.

Thanks!
Carol

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Re: Error with Developer Studio after install on Windows 7 64 bit

2013-12-14 Thread Carl Wilson

Hi,

The directory to which Developer Studio is installed requires full
Read/Write options to be able to start correctly.  You may need to take
ownership over as the local user for the directory and sub-directories.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: 14 December 2013 15:56
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

 

** 

Are you sure you are installing as a full, unimpeded, no-cute-GP-stuff,
local-admin user with full read-write-execute permissions *everywhere* on
the computer?

 

After the install, check the devstudio.ini file in Dev-Studio's install path
(typically: C:\Program Files\BMC Software\ARSystem\DeveloperStudio)  and
ensure its pointing to the correct java and that the java files actually
exist at the path listed (64-bit java should be fine). 

 

Also, set the memory in the devstudio.ini file on the low side (-Xms256m and
-Xmx512m) to troubleshoot. You can bump it up later.

 

Here's the contents of my devstudio.ini file:

 

-vm

C:\Program Files\Java\jre7\bin\javaw.exe

-vmargs

-Xms1024m

-Xmx2048m

 

 

If it still won't work after all that, as a last ditch effort before
contacting BMC support, I would re-download the java installer (from Oracle)
and the BMC installer to make sure I've got known-good installers. You
should not need to uninstall anything and it should over-write itself with
each install attempt.

 

Otherwise, it's probably time to get BMC support involved...

 

Thanks,

JDHood

 

 

On Sat, Dec 14, 2013 at 7:53 AM, Garrison, Sean (Norcross)
 wrote:

** 

Yes . 

 

I have tried this so far:

 

1.Remove/reinstall 

2.   Remove all jres and install java 7 32 bit runtime and reinstall.

3.   Reinstall to different directory.

 

No luck.  In all cases the developer tool launches with no login prompt and
I get the below error when I look at the logs.

 

Sean

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Friday, December 13, 2013 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

 

** 

Have you tried installing dev studio in a different directory from the
default. Also maybe move/delete your workspace and start fresh.

 

 

Ken.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

 

** 

Sean,

in 7.5, I don't believe that you 'point' the Dev Studio to a particular
Java.  The best way I have found is to ensure that the 32 Bit Java is in
your path before the 64 Bit.

 

On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross)
 wrote:

** 

I pointed it to the 32 bit I have installed (I also have the 64 bit
installed in a different directory.  It is also a different version).  The
32 bit version I am using is this:  Java verison 1.6.0_45

 

Thanks,

 

Sean

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, December 13, 2013 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error with Developer Studio after install on Windows 7 64 bit

 

** 

Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend
the 32 Bit Java

 

On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross)
 wrote:

** 

I'm installing developer studio 7.5 patch 8.  

 

Our company has upgraded all of our desktops to windows 7 and I am having
issues with developer studio on Windows 7 64 bit.  After I launch it the
login screen doesn't show and plugins do not seem to load.  I found this log
file in my workspace.  I took a snippet of the errors and have opened a
ticket w/ BMC.  Just hoping maybe someone has run into this issue before:

 

java.version=1.6.0_45

java.vendor=Sun Microsystems Inc.

BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US

Command-line arguments:  -os win32 -ws win32 -arch x86

 

!ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387

!MESSAGE An error occurred while automatically activating bundle
com.bmc.arsys.studio.api (6).

!STACK 0

org.osgi.framework.BundleException: The activator
com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is
invalid

at
org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(
AbstractBundle.java:146)

at
org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleConte
xtImpl.java:980)

at
org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.j
ava:346)

at
org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle
.java:265)

at
org.eclipse.osgi.framework.util

Re: Error with Developer Studio after install on Windows 7 64 bit

Re: API : Override ARERR [9084] User is currently connected from another machine

Re: API : Override ARERR [9084] User is currently connected from another machine

Re: Stop/Decrease Email Logging

Re: Error with Developer Studio after install on Windows 7 64 bit

error message from mid tier

Re: How to transport files to a mainframe

Re: Error with Developer Studio after install on Windows 7 64 bit

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