Sally,
Thanks for posting this. Based on the popularity of this email thread, it
looks like a lot of us will benefit from it.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ludwig, Sally
Sent: Wednesday, February 05, 2014 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue...
**
The latest hotfix for Midtier 8.1 can be found at
ftp://ftp.bmc.com/outgoing/81mt_hotfix
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 04, 2014 9:41 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue...
**
I didn't want to hijack this email thread for my own issues but hopefully
Suresh can get some benefit from what I've run into as well.
We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1
(including the two patches) as of this past weekend. In testing we ran into
the Caught Exception errors that Suresh ran into, but the ITSM patches seemed
to have addressed most of those. The problem now is basically instability.
Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37
tonight to see if that helps.
There have also been a never-ending stream of Mid Tier issues, but of very low
intensity, from 7.6.4 on with Internet Explorer. My understanding is that
Internet Explorer has defects in it that cause it to not correctly refresh
cache, and the way the Mid Tier is designed that becomes a big issue. However,
we also have run into issues with 7.6.4 that are worse on 8.1 with specific
user's cache on the Mid Tier becoming corrupt somehow and generating errors.
The only way to resolve those is to flush the cache on the Mid Tier, but doing
so messes up a small but vocal percentage of other people who have to clear
their IE browser cache.
So based on the suggestion below, I am planning on looking into the Mid Tier
hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable
after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of
PTSD because our implementation of 7.6.4 a couple years ago was delayed a few
months due to BMC support not being helpful with Mid Tier issues (which
resulted in a custom Mid Tier patch for us, which so far hadn't been necessary
on 8.1.)
So with all that said, I tried to guess the 8.1 path on the FTP site below but
couldn't find one that worked. I also tried searching their Knowledge Base
because I often find hotfixes in there, including several that have gone in
with my 8.1 install.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Tuesday, February 04, 2014 4:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue...
**
There is a way if you know the secret path. I don't know if for 8.1 but here
is the format for 7.6.4 SP 4 to give you an idea
http://ftp.bmc.com/outgoing/7604sp4_hotfix
Christie Pargeter | Sr Technical Analyst | tel 503-415-5149
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Tuesday, February 04, 2014 1:22 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue...
**
Interestingly, BMC makes it next to impossible to actually get hotfixes without
waiting on their support. Do you know any alternate means of getting the Mid
Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log
files and config files in the right format?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai
Sent: Tuesday, February 04, 2014 1:03 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Caught Exception issue...
**
Suresh,
What is the patch version of ARS , Midtier and Tomcat
Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat
6.0 and see if it helps
We had few issues with ARS 8.1 un-patched version.
Thanks
Ravi Rai
Date: Wed, 5 Feb 2014 00:06:18 +0530
From: ersures...@gmail.commailto:ersures...@gmail.com
Subject: Caught Exception issue...
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
** Team,
Recently, facing the lot of issues related to Caught Exception. tried with
mid tier flush and advised to flush the local browser cache and restarted with
mid tier.but, no luck.
Error starts with Caught exception and error with some different message
like mobj, t.resultlist,Vcolins etc.,
Can you please provide the guidence to fix this issue?
Remedy version 8.1
OS Windows server 2012.
Tomcat 6.0
Regards,
Suresh L
_ARSlist: Where the Answers Are and have been for 20 years_
