Re: BMC should have made upgrades easier - Customers loosing interests
Hi All, BMC has a dedicated AMIGO Team to assist and guide customers in their upgrade plan . If needed , ITSM Customer Engineering [ i mean RD ] Team will step in to unblock customer upgrade issue . With 8.1 SP1 , we have shipped CONFIGCHECKER tool ; previously known as pre-checker . a] Tool and its read-me file is available within the AR 8.1 SP1 installer zip . b] Before one starts the fresh install or upgrade , one can execute all checks using the config checker . c] It checks configurations as well as ITSM Id violations which will point out the violations if any. d] This way , most of the install upgrade issues are fixed before starting the upgrade. e] There is BPCU Tool to find out improper customizations and fix them before upgrade. **IMPORTANT** : 1] We have published Cook-book for ITSM Suite 81 Upgrade document on BMC Remedy Community group. Please click here to check the BMC Community blog post : https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know 2] AMIGO Assistance Program FAQ's : A] Do we have any template for the data we need from customers ? ## BMC AMIGO team has developed a collateral that we will be providing customers and using this collateral the expectation is that customer will describe the a detailed upgrade plan. Once the plan has been developed they will come back to BMC Support and our AMIGO team will review their detailed plan and provide feedback on any red flags and/or reinforce crucial steps of the upgrade. B] Where can we track/check all this data ? Will it be the BMC communities or a dedicated AMIGO site having the current status for each AMIGO support case. ## In the AMIGO process customers will contact Support via a Support ticket and these tickets will be tagged with the keyword AMIGO in the Memo field and this how it is tracked. We look forward to help customers in the upgrade or migration to latest 8.1 SP1 ITSM Suite . Thanks, Vivek Patil Disclaimer: a] This document compliments and DOES NOT replace the existing product documentation. Please follow the blog post to receive more updates. b] The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Server Group Environment without Load Balancing
Hi Group, We have a server group environment but not leveraging load balancing capabilities. Here is a brief overview on the production servers we have in place. I am trying to understand or find some documentation to best utilize the servers we have at hand. We have 3 application servers in which remedy is installed (server group environment) i) AppServerA ii) AppServerB and iii) AppServerC . We further have two webservers for midtier i) webServerA and ii) webServerB. Here are somethings I am trying to wrap my head around. If we want to set Domain Name Alias am I correct in assuming we need to only set it for the primary server AppServerA (since no load balancer) and use the Operations Group ranking form to manage our load? We have two webservers and we need to set up the DNS alias for them as well. I have no idea as to how to use both of them in our environment without a load balancer. Any ideas or links to any documentation would be greatly appreciated. I went through the installing and configuring Server groups guide but have no ideas. We are on Remedy 8.1, Windows environment. Thanks Siva ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Migration from MS SQL 5 to MS SQL 2012
Either way should work pretty easy. In the Remedy world a SQL upgrade seems to be one of the easiest/least painful upgrades encountered. Largely Remedy doesn't care about the SQL version. AR System more or less uses standard DBMS functionality and doesn't get into using the more advanced features where you might really notice a chance between SQL versions. We are switching our SQL 2005 DB server(s) for 2012 servers right now. We just started with our test environment last week. I need to test a little more (more so validating all of our db linked servers still work) but so far it is looking good. The DBAs built a new SQL 2012 and restored a db backup of the 2005 db. All I did was change the db server reference in the ar.cfg file and the system started right up. Besides what I mentioned above we haven't upgraded a system from of 2005 system to 2012 but we have done 2008 to 2012 and AR System never knew the difference. I suspect you would see similar results with 2005 to 2012. Jason On Wed, Mar 12, 2014 at 6:48 AM, Himanshu kohl...@gmail.com wrote: Hi Our Current env details are ARS ITSM 7.6.04 SP2 Win 2003 MS SQL 2005 We are planning to migrate our DB SQL 2005 to SQL 2012 Please advise if anyone of you have used following method and suggest which one will be better 1) In place upgrade of SQL 2005 to SQL 2012 and than migrate upgraded DB 2012 to new DB Server SQL 2012 ( old DB box needs to retire). 2) Install DB SQL 2012 on new server and than take a backup of Remedy SQL 2005 DB and restore on New SQL 2012. Please share your exp and timeline on DB and OS upgrade with migration to new underline infrastructure. Thanks Regards Himanshu Kohli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Migration from MS SQL 5 to MS SQL 2012
Hi Our Current env details are ARS ITSM 7.6.04 SP2 Win 2003 MS SQL 2005 We are planning to migrate our DB SQL 2005 to SQL 2012 Please advise if anyone of you have used following method and suggest which one will be better 1) In place upgrade of SQL 2005 to SQL 2012 and than migrate upgraded DB 2012 to new DB Server SQL 2012 ( old DB box needs to retire). 2) Install DB SQL 2012 on new server and than take a backup of Remedy SQL 2005 DB and restore on New SQL 2012. Please share your exp and timeline on DB and OS upgrade with migration to new underline infrastructure. Thanks Regards Himanshu Kohli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Migration from MS SQL 5 to MS SQL 2012
Thanks for sharing your exp Jason Sounds like a plan ! Thanks Regards Himanshu On Mar 12, 2014, at 3:17 PM, Jason Miller jason.mil...@gmail.com wrote: ** Either way should work pretty easy. In the Remedy world a SQL upgrade seems to be one of the easiest/least painful upgrades encountered. Largely Remedy doesn't care about the SQL version. AR System more or less uses standard DBMS functionality and doesn't get into using the more advanced features where you might really notice a chance between SQL versions. We are switching our SQL 2005 DB server(s) for 2012 servers right now. We just started with our test environment last week. I need to test a little more (more so validating all of our db linked servers still work) but so far it is looking good. The DBAs built a new SQL 2012 and restored a db backup of the 2005 db. All I did was change the db server reference in the ar.cfg file and the system started right up. Besides what I mentioned above we haven't upgraded a system from of 2005 system to 2012 but we have done 2008 to 2012 and AR System never knew the difference. I suspect you would see similar results with 2005 to 2012. Jason On Wed, Mar 12, 2014 at 6:48 AM, Himanshu kohl...@gmail.com wrote: Hi Our Current env details are ARS ITSM 7.6.04 SP2 Win 2003 MS SQL 2005 We are planning to migrate our DB SQL 2005 to SQL 2012 Please advise if anyone of you have used following method and suggest which one will be better 1) In place upgrade of SQL 2005 to SQL 2012 and than migrate upgraded DB 2012 to new DB Server SQL 2012 ( old DB box needs to retire). 2) Install DB SQL 2012 on new server and than take a backup of Remedy SQL 2005 DB and restore on New SQL 2012. Please share your exp and timeline on DB and OS upgrade with migration to new underline infrastructure. Thanks Regards Himanshu Kohli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
