Hi All, BMC has a dedicated AMIGO Team to assist and guide customers in their upgrade plan . If needed , ITSM Customer Engineering [ i mean R&D ] Team will step in to unblock customer upgrade issue .
With 8.1 SP1 , we have shipped CONFIGCHECKER tool ; previously known as pre-checker . a] Tool and its read-me file is available within the AR 8.1 SP1 installer zip . b] Before one starts the fresh install or upgrade , one can execute all checks using the config checker . c] It checks configurations as well as ITSM Id violations which will point out the violations if any. d] This way , most of the install & upgrade issues are fixed before starting the upgrade. e] There is BPCU Tool to find out improper customizations and fix them before upgrade. **IMPORTANT** : 1] We have published "Cook-book for ITSM Suite 81 Upgrade" document on BMC Remedy Community group. Please click here to check the BMC Community blog post : https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know 2] AMIGO Assistance Program FAQ's : A] Do we have any template for the data we need from customers ? ## BMC AMIGO team has developed a collateral that we will be providing customers and using this collateral the expectation is that customer will describe the a detailed upgrade plan. Once the plan has been developed they will come back to BMC Support and our AMIGO team will review their detailed plan and provide feedback on any red flags and/or reinforce crucial steps of the upgrade. B] Where can we track/check all this data ? Will it be the BMC communities or a dedicated AMIGO site having the current status for each AMIGO support case. ## In the AMIGO process customers will contact Support via a Support ticket and these tickets will be tagged with the keyword AMIGO in the Memo field and this how it is tracked. >>> We look forward to help customers in the upgrade or migration to latest >>> 8.1 SP1 ITSM Suite . Thanks, Vivek Patil Disclaimer: a] This document compliments and DOES NOT replace the existing product documentation. Please follow the blog post to receive more updates. b] The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
