Re: Execution Time between API and SQL Logging
Hi, If you turn on FLTR-logging it will probably be more clear where the time disappears. Archiving does not seem to be the obvious solution unless you are doing a lot of FLTR-table-loops. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Ars Team, I have run the arlogtimer utility, and observed that the Execution times in API is above 4 seconds for all the transactions. However, the execution times in SQL is maximum 1 second. I think it indicates that there is no need to perform indexes, but there is a need to check the workflow and maybe archive data. Please do share your thoughts. Thank you, Regards, Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS and ITSM 7.6.04 Compatibility with Oracle 12c - URGENT
Hi Team, We have ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 with SLM 7.6.04 sp1 and SRM with Oracle 11G. We are planning to upgrade Oracle to 12. Would like to know if ARS and ITSM versions are compatible with Oracle12C. Thanks for your help //BR Ziyan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AW: change location of a field
Hi Listers, I think we should try it with remedy-features...I will create a second field, locate it at the right place and hide it. With active link I will show that field and hide the other one... Javascript might works as well...but this seems to be a dirty solution...:) Thanks a lot! Regards Christoph Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Andrew Hicox Gesendet: Mittwoch, 2. April 2014 22:35 An: arslist@ARSLIST.ORG Betreff: Re: change location of a field ** It is technically possible to zoom fields around the screen with active links using clever JavaScript (jquery works really well for this given that the id of the div containing the field is usually the fieldid). However I'm rather certain this kinda hack voids your warranty so to speak when calling up support. Though Doug brings up a lot of good points about why doing things like this are, in general, a bad idea ... in my (now considerable) experience doing remedy stuff on midtier, it's been a request that continually pops up again and again. In my opinion, the reason it is a recurring issue, is that from an end user's perspective, remedy is now a website ... except that it isn't ... because it's GUI breaks nearly every expectation a user might have for interacting with a website. Which is why people continually ask us developers to try and make it behave more like a website ... And why we start thinking of these ridiculous JavaScript hacks and such. Remedy needs a better framework for defining web GUIs. Just my two cents on it Andy On Wednesday, April 2, 2014, Mueller, Doug doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote: Christoph, As is the case with many questions of this type, describing the problem you are trying to solve would really help. Several answers... No, it is not possible to change x,y coordinates or height or width of a field through active links. Fields moving around on the screen is confusing and disconcerting to most users. No support for this has been added. Now, if what you are looking for is areas of the screen to come and go and the screen to shift for new areas, then yes, this is possible. You use panels and you put fields on various panels and when a panel is closed fields below it are shifted up into the space that is now closed. So, this is one type of field movement and one that is expected by users. Or, if there is some specific reason for some condition to have a field move and it is something that the users would not be confused by, then the best approach is the one that is mentioned below. Create a new display only field of the same type but with the new x,y, witdh, height, and whatever else characteristics. Then, you use active links to 1) Maintain the same value in both fields. If either field has the value changed, it is written to the other field. Maybe something on loss of focus that just writes the value to the other field and put this on each copy. The only issue here is on the Query screen where you need to make sure if you use the Advanced Query bar, you reference the REAL field and not the copy. In QBE you are OK as display only fields are ignored and the two fields are in sync. 2) Add workflow to hide one field and show the other. Make sure that they are both not visible -- unless you are trying to have the SAME value show in two places which is actually another requirement and it would be handled using this same technique. Those are your options. Dynamic moving of fields is not something that is planned for and has a lot of potential for field overlaps and confusion as a general principle. There must be a clear need and clear value for the concept and then you would use one of the techniques above. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGjavascript:;] On Behalf Of pritch Sent: Tuesday, April 01, 2014 7:20 AM To: arslist@ARSLIST.ORGjavascript:; Subject: Re: change location of a field I actually had a similar requirement - made a second field and kept them in sync - only one visible at a time and if one was updated I did a setfield to keep the other updated. - Original Message - From: Mike Tomasiewicz (ConAgra Foods) mike.tomasiew...@conagrafoods.comjavascript:; To: arslist@ARSLIST.ORGjavascript:; Sent: Tuesday, April 1, 2014 9:12:33 AM Subject: Re: change location of a field ** It might be possible to copy the form, organize it appropriately, name it, and invoke it with an active link of some sort, however that seems like a lot of work, and depending on the requirements may be overkill. My advice is JUST SAY NO. :-D .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGjavascript:;] On Behalf Of Raj Sent: Tuesday, April 01, 2014 1:13 AM To: arslist@ARSLIST.ORGjavascript:; Subject: Re:
Re: Execution Time between API and SQL Logging
Also the time logged between the SQL statement and the OK is the time taken for the database to perform the query - the time taken to return the results to the server and perform any subsequent workflow processing is the gap between the OK and the next bit of SQL. As Misi says filter logging may help you see what is happening, if not, it could be that there are a large number of records being returned. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: 03 April 2014 07:16 To: arslist@ARSLIST.ORG Subject: Re: Execution Time between API and SQL Logging Hi, If you turn on FLTR-logging it will probably be more clear where the time disappears. Archiving does not seem to be the obvious solution unless you are doing a lot of FLTR-table-loops. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Ars Team, I have run the arlogtimer utility, and observed that the Execution times in API is above 4 seconds for all the transactions. However, the execution times in SQL is maximum 1 second. I think it indicates that there is no need to perform indexes, but there is a need to check the workflow and maybe archive data. Please do share your thoughts. Thank you, Regards, Sonia __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Change Approvals not working properly...
Team, In our arerror.log file, getting the below error info. when I will get this error that time we are facing approval flow is not working properly. Once, the AR Service has been restarted approval flow is working fine. 390635: AR System server terminated when a signal/exception was received by the server (ARNOTE 20). 390635: AR System server terminated-fatal error occurred in ARSERVER(ARNOTE 21) After this error, arservice is working fine. This issue attacks only change approval issue. Regards, Suresh Loganathan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS and ITSM 7.6.04 Compatibility with Oracle 12c - URGENT
BMC Changed the comment in the compatibility list a few years ago to and higher. BMC will not commit to a specific version unless tested however if Oracle has not changed the underlying code it will work. You should be asking the list and BMC Communities if anyone has implemented you Remedy version with 12C. -Original Message- From: syed Ziyan syedziya...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Apr 3, 2014 2:19 am Subject: ARS and ITSM 7.6.04 Compatibility with Oracle 12c - URGENT ** Hi Team, We have ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 with SLM 7.6.04 sp1 and SRM with Oracle 11G. We are planning to upgrade Oracle to 12. Would like to know if ARS and ITSM versions are compatible with Oracle12C. Thanks for your help //BR Ziyan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Change Approvals not working properly...
Hi Suresh, You say that issue appears after change approval process. This means that you can simulate the issue every time so logging can provide information. In that case could you make following logs: - approval log set to most detailed information - filter+api+sql log. Do you have any pending records in Application Pending form? I've seen similar issues related to wrong approval process. Additional: signal/exception issue usually means that a thread had died. I see that thread was 390635 - standard List thread. There is also an option that Approval Server to run on its own specific thread - Setting this thread can say for sure that the issue comes from approval server. You can get more information by switching on thread log + adding Copy-Cache-Logging:T in ar.cfg file. Best Regards, Hristo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Web Service CIs
Good morning, We got a new requirement this morning of setting up web services as CIs so they can be tied to Change Requests as well as provide our I.T. security department a list that they can maintain and monitor. Mostly we would need to just track the name, a URL, and some attribute for marking it as being available outside the network. There are a few different classes that I could see potentially using but since there isn't one that is marked specifically for it I wanted to see where you all would suggest tracking them. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service CIs
If you are asking our opinion of the strategy, I am opposed to it. Services are the what, not the how. I might add that management requirements should be the same. Tell me what you need, and let me figure out how. If they want to track this via Services, create one or more that describes the generic function being performed for the customer. Making them customer specific leads to an out of control service catalog. Rick On Apr 3, 2014 5:45 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, We got a new requirement this morning of setting up web services as CIs so they can be tied to Change Requests as well as provide our I.T. security department a list that they can maintain and monitor. Mostly we would need to just track the name, a URL, and some attribute for marking it as being available outside the network. There are a few different classes that I could see potentially using but since there isn't one that is marked specifically for it I wanted to see where you all would suggest tracking them. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service CIs
I think I sort of see the why. Web Services when published have a potential of being used by n number of systems, and these systems could potentially be affected by an outage or an update of a web service and one could potentially loose track of all the potential consumers of a WS unless you have a proper DB of all its consumers. That's probably the management initiative behind wanting it in a CMDB so that any change requests to any of the systems or thee web services that are used by these systems, can then be tracked, depending on the relations between the system and the WS. If this is the drive behind it, I would think along the lines of considering the WS as a component of an application, rather than creating a specific CI just for Web Services. As for tracking if that WS is available inside or outside the network, you could build an attribute for the components of that application, that publishes that WS, on whether it is On Premise or Off Premise - and if Off Premise if it is a WS. Or maybe create a attribute for Software Applications for being On Premise or Off Premise, and then have components to the application, one of them being the various web services. Something along those lines. That should give you the ability to track change requests tied to a WS. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, April 03, 2014 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service CIs ** If you are asking our opinion of the strategy, I am opposed to it. Services are the what, not the how. I might add that management requirements should be the same. Tell me what you need, and let me figure out how. If they want to track this via Services, create one or more that describes the generic function being performed for the customer. Making them customer specific leads to an out of control service catalog. Rick On Apr 3, 2014 5:45 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, We got a new requirement this morning of setting up web services as CIs so they can be tied to Change Requests as well as provide our I.T. security department a list that they can maintain and monitor. Mostly we would need to just track the name, a URL, and some attribute for marking it as being available outside the network. There are a few different classes that I could see potentially using but since there isn't one that is marked specifically for it I wanted to see where you all would suggest tracking them. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service CIs
Tracking them as a component of an existing application (or technical service) is the direction I'm looking for. While our security group is the driving force behind it, we need to know how our applications are interfaced from a CMDB perspective as well. It would be nice to know who the consumers are of a web service so when you have a Change Request to rename or modify the structure of that web service, you can immediately see who will be impacted. The internal/external requirement is what the security group cares about the most, but it would be useful so we know if we're potentially impacting outside customers as a result which would bump up the risk level. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 03, 2014 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service CIs ** I think I sort of see the why. Web Services when published have a potential of being used by n number of systems, and these systems could potentially be affected by an outage or an update of a web service and one could potentially loose track of all the potential consumers of a WS unless you have a proper DB of all its consumers. That's probably the management initiative behind wanting it in a CMDB so that any change requests to any of the systems or thee web services that are used by these systems, can then be tracked, depending on the relations between the system and the WS. If this is the drive behind it, I would think along the lines of considering the WS as a component of an application, rather than creating a specific CI just for Web Services. As for tracking if that WS is available inside or outside the network, you could build an attribute for the components of that application, that publishes that WS, on whether it is On Premise or Off Premise - and if Off Premise if it is a WS. Or maybe create a attribute for Software Applications for being On Premise or Off Premise, and then have components to the application, one of them being the various web services. Something along those lines. That should give you the ability to track change requests tied to a WS. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, April 03, 2014 9:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service CIs ** If you are asking our opinion of the strategy, I am opposed to it. Services are the what, not the how. I might add that management requirements should be the same. Tell me what you need, and let me figure out how. If they want to track this via Services, create one or more that describes the generic function being performed for the customer. Making them customer specific leads to an out of control service catalog. Rick On Apr 3, 2014 5:45 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** Good morning, We got a new requirement this morning of setting up web services as CIs so they can be tied to Change Requests as well as provide our I.T. security department a list that they can maintain and monitor. Mostly we would need to just track the name, a URL, and some attribute for marking it as being available outside the network. There are a few different classes that I could see potentially using but since there isn't one that is marked specifically for it I wanted to see where you all would suggest tracking them. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Web Service CIs
That's what I figured was the drive behind it. While thinking along those lines, I also thought that it might be appropriate to identify one of the components of software applications as Application Clients, and classify application clients as thick or thin, the ports they use, whether they are internal or external, and whether it's a web application client or a web service, and include firewall load balancer attributes too as I have seen that a number of times changes to firewalls or load balancers often breaks a lot of these components.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, April 03, 2014 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service CIs Tracking them as a component of an existing application (or technical service) is the direction I'm looking for. While our security group is the driving force behind it, we need to know how our applications are interfaced from a CMDB perspective as well. It would be nice to know who the consumers are of a web service so when you have a Change Request to rename or modify the structure of that web service, you can immediately see who will be impacted. The internal/external requirement is what the security group cares about the most, but it would be useful so we know if we're potentially impacting outside customers as a result which would bump up the risk level. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 03, 2014 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service CIs ** I think I sort of see the why. Web Services when published have a potential of being used by n number of systems, and these systems could potentially be affected by an outage or an update of a web service and one could potentially loose track of all the potential consumers of a WS unless you have a proper DB of all its consumers. That's probably the management initiative behind wanting it in a CMDB so that any change requests to any of the systems or thee web services that are used by these systems, can then be tracked, depending on the relations between the system and the WS. If this is the drive behind it, I would think along the lines of considering the WS as a component of an application, rather than creating a specific CI just for Web Services. As for tracking if that WS is available inside or outside the network, you could build an attribute for the components of that application, that publishes that WS, on whether it is On Premise or Off Premise - and if Off Premise if it is a WS. Or maybe create a attribute for Software Applications for being On Premise or Off Premise, and then have components to the application, one of them being the various web services. Something along those lines. That should give you the ability to track change requests tied to a WS. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, April 03, 2014 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service CIs ** If you are asking our opinion of the strategy, I am opposed to it. Services are the what, not the how. I might add that management requirements should be the same. Tell me what you need, and let me figure out how. If they want to track this via Services, create one or more that describes the generic function being performed for the customer. Making them customer specific leads to an out of control service catalog. Rick On Apr 3, 2014 5:45 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, We got a new requirement this morning of setting up web services as CIs so they can be tied to Change Requests as well as provide our I.T. security department a list that they can maintain and monitor. Mostly we would need to just track the name, a URL, and some attribute for marking it as being available outside the network. There are a few different classes that I could see potentially using but since there isn't one that is marked specifically for it I wanted to see where you all would suggest tracking them. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_
Re: Web Service CIs
Why not deal with it via Categorization and SLAs? Those could drive increased priority, visibility, notifications, etc. That allows you to keep your Services generic and focused on something actually provided while still giving you control and reportability over the distinct combinations of data management is most concerned about. On Thu, Apr 3, 2014 at 7:39 AM, Joe D'Souza jdso...@shyle.net wrote: ** That's what I figured was the drive behind it. While thinking along those lines, I also thought that it might be appropriate to identify one of the components of software applications as Application Clients, and classify application clients as thick or thin, the ports they use, whether they are internal or external, and whether it's a web application client or a web service, and include firewall load balancer attributes too as I have seen that a number of times changes to firewalls or load balancers often breaks a lot of these components.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Thursday, April 03, 2014 10:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web Service CIs Tracking them as a component of an existing application (or technical service) is the direction I'm looking for. While our security group is the driving force behind it, we need to know how our applications are interfaced from a CMDB perspective as well. It would be nice to know who the consumers are of a web service so when you have a Change Request to rename or modify the structure of that web service, you can immediately see who will be impacted. The internal/external requirement is what the security group cares about the most, but it would be useful so we know if we're potentially impacting outside customers as a result which would bump up the risk level. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, April 03, 2014 9:04 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web Service CIs ** I think I sort of see the why. Web Services when published have a potential of being used by n number of systems, and these systems could potentially be affected by an outage or an update of a web service and one could potentially loose track of all the potential consumers of a WS unless you have a proper DB of all its consumers. That's probably the management initiative behind wanting it in a CMDB so that any change requests to any of the systems or thee web services that are used by these systems, can then be tracked, depending on the relations between the system and the WS. If this is the drive behind it, I would think along the lines of considering the WS as a component of an application, rather than creating a specific CI just for Web Services. As for tracking if that WS is available inside or outside the network, you could build an attribute for the components of that application, that publishes that WS, on whether it is On Premise or Off Premise - and if Off Premise if it is a WS. Or maybe create a attribute for Software Applications for being On Premise or Off Premise, and then have components to the application, one of them being the various web services. Something along those lines. That should give you the ability to track change requests tied to a WS. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Thursday, April 03, 2014 9:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Web Service CIs ** If you are asking our opinion of the strategy, I am opposed to it. Services are the what, not the how. I might add that management requirements should be the same. Tell me what you need, and let me figure out how. If they want to track this via Services, create one or more that describes the generic function being performed for the customer. Making them customer specific leads to an out of control service catalog. Rick On Apr 3, 2014 5:45 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** Good morning, We got a new requirement this morning of setting up web services as CIs so they can be tied to Change Requests as well as provide our I.T. security department a list that they can maintain and monitor. Mostly we would need to just track the name, a URL, and some attribute for marking it as being available outside the network. There are a few different classes that I could see potentially using but since there isn't one that is marked specifically for it I wanted to see where you all would suggest tracking them. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer Private and confidential as detailed
Re: Web Service CIs
I'm actually thinking that the aspect of the web service being a CI itself, the internal/external aspect could definitely be tracked via the Product Categories rather than adding an attribute. I also want to make sure that our I.T. folks don't think of web services as being related to the ITIL definition of services, or the CMDB line drawn between business and technical services, so I wouldn't track this as either of those. I just don't want to create a specific class for WSDLs or anything like that. The other attributes that Joe brought up might not be as vital for us depending on how we can leverage relationships. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, April 03, 2014 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service CIs ** Why not deal with it via Categorization and SLAs? Those could drive increased priority, visibility, notifications, etc. That allows you to keep your Services generic and focused on something actually provided while still giving you control and reportability over the distinct combinations of data management is most concerned about. On Thu, Apr 3, 2014 at 7:39 AM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** That's what I figured was the drive behind it. While thinking along those lines, I also thought that it might be appropriate to identify one of the components of software applications as Application Clients, and classify application clients as thick or thin, the ports they use, whether they are internal or external, and whether it's a web application client or a web service, and include firewall load balancer attributes too as I have seen that a number of times changes to firewalls or load balancers often breaks a lot of these components.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, April 03, 2014 10:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service CIs Tracking them as a component of an existing application (or technical service) is the direction I'm looking for. While our security group is the driving force behind it, we need to know how our applications are interfaced from a CMDB perspective as well. It would be nice to know who the consumers are of a web service so when you have a Change Request to rename or modify the structure of that web service, you can immediately see who will be impacted. The internal/external requirement is what the security group cares about the most, but it would be useful so we know if we're potentially impacting outside customers as a result which would bump up the risk level. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 03, 2014 9:04 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service CIs ** I think I sort of see the why. Web Services when published have a potential of being used by n number of systems, and these systems could potentially be affected by an outage or an update of a web service and one could potentially loose track of all the potential consumers of a WS unless you have a proper DB of all its consumers. That's probably the management initiative behind wanting it in a CMDB so that any change requests to any of the systems or thee web services that are used by these systems, can then be tracked, depending on the relations between the system and the WS. If this is the drive behind it, I would think along the lines of considering the WS as a component of an application, rather than creating a specific CI just for Web Services. As for tracking if that WS is available inside or outside the network, you could build an attribute for the components of that application, that publishes that WS, on whether it is On Premise or Off Premise - and if Off Premise if it is a WS. Or maybe create a attribute for Software Applications for being On Premise or Off Premise, and then have components to the application, one of them being the various web services. Something along those lines. That should give you the ability to track change requests tied to a WS. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, April 03, 2014 9:27 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Web Service CIs ** If you are asking our opinion of the strategy, I am opposed to it. Services are the what, not the how. I might add that management requirements should be the same. Tell me what you need, and let me figure out how. If they want to track this
Re: ARS and ITSM 7.6.04 Compatibility with Oracle 12c - URGENT
It would help if we knew what OS you are using (and if your Oracle database is on the same server as the application). Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of syed Ziyan Sent: Thursday, April 03, 2014 1:19 AM To: arslist@ARSLIST.ORG Subject: ARS and ITSM 7.6.04 Compatibility with Oracle 12c - URGENT ** Hi Team, We have ARS 7.6.04 SP3 and ITSM 7.6.04 SP2 with SLM 7.6.04 sp1 and SRM with Oracle 11G. We are planning to upgrade Oracle to 12. Would like to know if ARS and ITSM versions are compatible with Oracle12C. Thanks for your help //BR Ziyan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question regarding DevStudio and WebServices
Are you sure you can connect to the WSDL from your workstation? In your log I see ERROR: URI not found http://www.w3schools.com/webservices/tempconvert.asmx?WSDL and Connection refused: connect which makes me think you are having problems getting to the internet Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blake Mambo Sent: Wednesday, April 02, 2014 7:07 PM To: arslist@ARSLIST.ORG Subject: Question regarding DevStudio and WebServices Hi, I am trying to create workflow to consume an external webservice; and I have been unable to load the WSDL file. I have been trying different web services and searching for tweaks to the Dev Studio settings/preferences file (also reinstalled DevStudio with new Workspace location) without any luck. See details of my issue below. I appreciate any hints/explanations/suggestions/questions to figure out what may be the issue. Please don't be surprised if I am overlooked something very very simple. I used the sample WSDL from W3Schools for our testing purpose. Thanks in advance. Regards, Blake. Set Fields Data Source: WEB SERVICE Reload Button -- Error Code 5147 Sample WSDL: http://www.w3schools.com/webservices/tempconvert.asmx?WSDL ERROR: URI not found http://www.w3schools.com/webservices/tempconvert.asmx?WSDL Additional Details: Connection refused: connect com.bmc.arsys.ws.util.ARWSException: URI not found http://www.w3schools.com/webservices/tempconvert.asmx?WSDL at com.bmc.arsys.ws.util.WsdlUtil.validateWSDL(Unknown Source) at com.bmc.arsys.ws.util.WsdlUtil.newDocument(Unknown Source) at com.bmc.arsys.ws.wsdl.WsdlParser.init(Unknown Source) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(Unknown Source) at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(Unknown Source) at com.bmc.arsys.studio.model.helper.webservices.WSDLWebService.createFromWSDL(WSDLWebService.java:671) at com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent.reloadWSDLFile(WebservicesComponent.java:598) at com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent.access$2(WebservicesComponent.java:578) at com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent$2.widgetSelected(WebservicesComponent.java:419) at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:228) at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84) at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1003) at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:3823) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3422) at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2382) at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2346) at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2198) at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:493) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:288) at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:488) at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149) at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:113) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:382) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) , 5147, SUP:WS-CreateSprtRequest-testINC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC Remedy Engineering Opportunity!! (Raleigh,NC)
Our company is hiring for a full time BMC Remedy Engineer Consultant job in Raleigh,NC. You must have a minimum of five years' experience in this role and have knowledge with both Implementing BMC Remedy v.7.5 and ITIL Practice (certification preferred). You will be responsible for designing, configuring and implement BMC Remedy. Candidate must have experience in managing/configuring mission critical Remedy implementation in a large enterprise or service provider environment. The salary for this position begins at $80,000 per year to $100,000+ per year; here are some bullet points about the job: Job Description Candidate must have experience designing, configuring, implementing BMC Remedy v 7.5 (or near version) Candidate must have knowledge (Certification Preferred) of ITIL practice (foundation level) Experience in managing/configuring mission critical Remedy implementation in large enterprise or service provider environment. Excellent communication , documentation skills, team player Quick learner of Remedy Implementation so as to support the environment. Integration using Web Services with Remedy will be a strong plus. Flexible to work with multiple time zones. Located inSan Jose,CA;Austin,TXor Raleigh (RTP), NC Area Skills Required (Certification Preferred) of ITIL practice is required overlapping the Remedy experience. Only ITIL Work' without Remedy Knowledge will not qualify Manage the coordination and overall integration of technical activities in architecture or engineering projects. Direct, review, or approve project design changes. Confer with management, production, or marketing staff to discuss project specifications or procedures. Present and explain proposals, reports, or findings to clients. Consult or negotiate with clients to prepare project specifications. Prepare budgets, bids, or contracts. Assess project feasibility by analyzing technology, resource needs, and market demand. Direct recruitment, placement, and evaluation of architecture or engineering project staff. Review, recommend, or approve contracts or cost estimates. Develop or implement policies, standards, or procedures for engineering and technical work. Experience/Education background recommended: 5+ Years of Remedy Experience is preferred. Requires 6 years of related experience or MBA and 2 years of related experience Compensation: Depends on Exp. If you feel you meet these requirements please submit your resume and call or email me. My contact if in located at the bottom of this email. Stephen Sanya Sr. Recruiter - Raleigh/Durham Technical Adecco Engineering Technical stephen.sa...@adeccona.com O: 919.666.4918 C: 336.324.0891 F: 919.882.1874 2500 Meridian Parkway, Suite 135 Durham, NC 27713 www.adeccousa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB 7.6.04 to CI or not CI, that is the question...
Make each update a single CI, and map relationships to the devices that have that update installed. Rick On Apr 3, 2014 10:05 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** We are in the process of doing an integration with TADDM and Remedy CMDB and need to know how other people document things like the MS KBXX patches etc. By our figures it would be about 800K records and every month we would be adding appx 500K records for all the patches on the 1925 servers. Would each one of these items in this screen shot be a CI for every server? Would it be one CI and then related to each server? Either way that is a lot of overhead. How do you handle/manage this in your environment. We are starting from scratch and want to do it the right way! ITSM 7.6.04 SP2 ARS 7.6.04 SP4 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image003.jpg
Re: CMDB 7.6.04 to CI or not CI, that is the question...
** I recommend that Patches and Hot Fixes are not sent to the CMDB since only the last one is needed. Leave these in the discovery tool to be review/reported as needed. -Original Message- From: Rick Cook remedyr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Apr 3, 2014 1:07 pm Subject: Re: CMDB 7.6.04 to CI or not CI, that is the question... ** Make each update a single CI, and map relationships to the devices that have that update installed. Rick On Apr 3, 2014 10:05 AM, "Sanford, Claire" claire.sanf...@memorialhermann.org wrote: ** We are in the process of doing an integration with TADDM and Remedy CMDB and need to know how other people document things like the MS KBXX patches etc. By our figures it would be about 800K records and every month we would be adding appx 500K records for all the patches on the 1925 servers. Would each one of these items in this screen shot be a CI for every server? Would it be one CI and then related to each server? Either way that is a lot of overhead. How do you handle/manage this in your environment. We are starting from scratch and want to do it the right way! ITSM 7.6.04 SP2 ARS 7.6.04 SP4 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Change Approvals not working properly...
You also should check and see if your server threads are overloaded for the thread the approval server is using. We had problems with the approval server and then moved it to a private queue and that helped a lot. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hristo Ninov Sent: Thursday, April 03, 2014 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Change Approvals not working properly... Hi Suresh, You say that issue appears after change approval process. This means that you can simulate the issue every time so logging can provide information. In that case could you make following logs: - approval log set to most detailed information - filter+api+sql log. Do you have any pending records in Application Pending form? I've seen similar issues related to wrong approval process. Additional: signal/exception issue usually means that a thread had died. I see that thread was 390635 - standard List thread. There is also an option that Approval Server to run on its own specific thread - Setting this thread can say for sure that the issue comes from approval server. You can get more information by switching on thread log + adding Copy-Cache-Logging:T in ar.cfg file. Best Regards, Hristo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4355 / Virus Database: 3722/7292 - Release Date: 04/03/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CMDB PrimaryCapability and CapabilityList Fields
Hi experts! I have a little concern about the Capability List field in CMDB / Asset I have added new entries (within the Class Manager) to the Primary Capability field, but I do not see them, neither other ones from the Primary Capability field at the Capability List, Is there something I'm missing here? CMDB 2.1 Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Change Approvals not working properly...
Check white Paper Configuring BMC Remedy Approval Server with a separate Plug- in Server instanceThis is applicable for ARserver 8 Thanks Ravi Rai Date: Thu, 3 Apr 2014 17:19:52 + From: wrentf...@stratacominc.com Subject: Re: Change Approvals not working properly... To: arslist@ARSLIST.ORG You also should check and see if your server threads are overloaded for the thread the approval server is using. We had problems with the approval server and then moved it to a private queue and that helped a lot. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hristo Ninov Sent: Thursday, April 03, 2014 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Change Approvals not working properly... Hi Suresh, You say that issue appears after change approval process. This means that you can simulate the issue every time so logging can provide information. In that case could you make following logs: - approval log set to most detailed information - filter+api+sql log. Do you have any pending records in Application Pending form? I've seen similar issues related to wrong approval process. Additional: signal/exception issue usually means that a thread had died. I see that thread was 390635 - standard List thread. There is also an option that Approval Server to run on its own specific thread - Setting this thread can say for sure that the issue comes from approval server. You can get more information by switching on thread log + adding Copy-Cache-Logging:T in ar.cfg file. Best Regards, Hristo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4355 / Virus Database: 3722/7292 - Release Date: 04/03/14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question regarding DevStudio and WebServices
Hey,
Thanks for responding Fred.
I am able to get to the WSDL from my browser. I thought I may have had
access/authentication problems and I now am sure I have authentication sorted.
Connectivity should be the issue, and it might have something to do with Dev
Studio Network Settings.
All other applications/browsers are connecting to the internet fine.
I also downloaded the WSDL to my Desktop and this time I am getting a different
error 5148.
Unable to locate or load the specified file {0}., 5148,
SUP:WS-CreateSprtRequest-testINC.
Again Thanks for any assistance or hints.
Regards,
Blake.
On Thursday, April 3, 2014 11:27 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Are you sure you can connect to the WSDL from your workstation?
In your log I see
ERROR: URI not found
http://www.w3schools.com/webservices/tempconvert.asmx?WSDL
and
Connection refused: connect
which makes me think you are having problems getting to the internet
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blake Mambo
Sent: Wednesday, April 02, 2014 7:07 PM
To: arslist@ARSLIST.ORG
Subject: Question regarding DevStudio and WebServices
Hi,
I am trying to create workflow to consume an external webservice; and I have
been unable to load the WSDL file.
I have been trying different web services and searching for tweaks to the Dev
Studio settings/preferences file (also reinstalled DevStudio with new Workspace
location) without any luck.
See details of my issue below.
I appreciate any hints/explanations/suggestions/questions to figure out what
may be the issue.
Please don't be surprised if I am overlooked something very very simple.
I used the sample WSDL from W3Schools for our testing purpose.
Thanks in advance.
Regards,
Blake.
Set Fields
Data Source: WEB SERVICE
Reload Button -- Error Code 5147
Sample WSDL: http://www.w3schools.com/webservices/tempconvert.asmx?WSDL
ERROR: URI not found http://www.w3schools.com/webservices/tempconvert.asmx?WSDL
Additional Details:
Connection refused: connect
com.bmc.arsys.ws.util.ARWSException: URI not found
http://www.w3schools.com/webservices/tempconvert.asmx?WSDL
at com.bmc.arsys.ws.util.WsdlUtil.validateWSDL(Unknown Source)
at com.bmc.arsys.ws.util.WsdlUtil.newDocument(Unknown Source)
at com.bmc.arsys.ws.wsdl.WsdlParser.init(Unknown Source)
at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(Unknown Source)
at
com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(Unknown
Source)
at
com.bmc.arsys.studio.model.helper.webservices.WSDLWebService.createFromWSDL(WSDLWebService.java:671)
at
com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent.reloadWSDLFile(WebservicesComponent.java:598)
at
com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent.access$2(WebservicesComponent.java:578)
at
com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent$2.widgetSelected(WebservicesComponent.java:419)
at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:228)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1003)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:3823)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3422)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2382)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2346)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2198)
at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:493)
at
org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:288)
at
org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:488)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at
org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:113)
at
org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)
at
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at
org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:382)
at
org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)
at org.eclipse.equinox.launcher.Main.run(Main.java:1236)
,
Re: Question regarding DevStudio and WebServices
Hi,
I uninstalled my copy of DevStudio and installed ver7.6.04. After that I was
able to Load the WSDL. Looks like there was a version mismatch.
The issue is not resolved.
Regards,
Blake.
On Thursday, April 3, 2014 1:49 PM, Blake Mambo mambesh...@yahoo.com wrote:
Hey,
Thanks for responding Fred.
I am able to get to the WSDL from my browser. I thought I may have had
access/authentication problems and I now am sure I have authentication sorted.
Connectivity should be the issue, and it might have something to do with Dev
Studio Network Settings.
All other applications/browsers are connecting to the internet fine.
I also downloaded the WSDL to my Desktop and this time I am getting a different
error 5148.
Unable to locate or load the specified file {0}., 5148,
SUP:WS-CreateSprtRequest-testINC.
Again Thanks for any assistance or hints.
Regards,
Blake.
On Thursday, April 3, 2014 11:27 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Are you sure you can connect to the WSDL from your workstation?
In your log I see
ERROR: URI not found
http://www.w3schools.com/webservices/tempconvert.asmx?WSDL
and
Connection refused: connect
which makes me think you are having problems getting to the internet
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blake Mambo
Sent: Wednesday, April 02, 2014 7:07 PM
To: arslist@ARSLIST.ORG
Subject: Question regarding DevStudio and WebServices
Hi,
I am trying to create
workflow to consume an external webservice; and I have been unable to load the
WSDL file.
I have been trying different web services and searching for tweaks to the Dev
Studio settings/preferences file (also reinstalled DevStudio with new Workspace
location) without any luck.
See details of my issue below.
I appreciate any hints/explanations/suggestions/questions to figure out what
may be the issue.
Please don't be surprised if I am overlooked something very very simple.
I used the sample WSDL from W3Schools for our testing purpose.
Thanks in advance.
Regards,
Blake.
Set Fields
Data Source: WEB SERVICE
Reload Button -- Error Code 5147
Sample WSDL: http://www.w3schools.com/webservices/tempconvert.asmx?WSDL
ERROR: URI not found http://www.w3schools.com/webservices/tempconvert.asmx?WSDL
Additional Details:
Connection refused: connect
com.bmc.arsys.ws.util.ARWSException: URI not found
http://www.w3schools.com/webservices/tempconvert.asmx?WSDL
at com.bmc.arsys.ws.util.WsdlUtil.validateWSDL(Unknown Source)
at com.bmc.arsys.ws.util.WsdlUtil.newDocument(Unknown Source)
at
com.bmc.arsys.ws.wsdl.WsdlParser.init(Unknown Source)
at com.bmc.arsys.ws.util.WsdlAdminInterface.parseWsdl(Unknown Source)
at
com.bmc.arsys.ws.util.WsdlAdminInterface.parseWSDLIntoMappingString(Unknown
Source)
at
com.bmc.arsys.studio.model.helper.webservices.WSDLWebService.createFromWSDL(WSDLWebService.java:671)
at
com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent.reloadWSDLFile(WebservicesComponent.java:598)
at
com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent.access$2(WebservicesComponent.java:578)
at
com.bmc.arsys.studio.ui.editors.workflow.widgets.WebservicesComponent$2.widgetSelected(WebservicesComponent.java:419)
at
org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:228)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1003)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:3823)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3422)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2382)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2346)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2198)
at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:493)
at
org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:288)
at
org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:488)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at
org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:113)
at
org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:193)
at
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at
org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at
org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:382)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at
