Data archiving
Hello Experts, I want to enable the archive property for some forms. Please suggest me the standard guidelines and process to carry out the archiving. Below are the sample forms on which archiving has to be enabled. In addition to these, there are certain custom forms as well. HPD:Help Desk HPD:WorkLog HPD:Associations HPD:Help Desk Assignment Log HPD:CFG_IncidentWatchList HPD:Help Desk_SLA HPD:HelpDeskAssignmentLogJoin HPD:HelpDeskPeopleReportJoin HPD:IncidentInterface HPD:IncidentROIConfig_Join HPD:Search-Assignment Logs HPD:Search-Associations HPD:Search-Worklog HPD:HelpDesk_AuditLogSystem Thanks in Advance! Best Regards, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data archiving
Hi, If you are planning to remove records from HPD:Associations, you will lose the linkage between Problem, change and know error relations if available any. If you planned to remove, then you can consider Problem association and change association forms as well. Thanks, Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S Sent: Monday, July 21, 2014 3:11 PM To: arslist@ARSLIST.ORG Subject: Data archiving Hello Experts, I want to enable the archive property for some forms. Please suggest me the standard guidelines and process to carry out the archiving. Below are the sample forms on which archiving has to be enabled. In addition to these, there are certain custom forms as well. HPD:Help Desk HPD:WorkLog HPD:Associations HPD:Help Desk Assignment Log HPD:CFG_IncidentWatchList HPD:Help Desk_SLA HPD:HelpDeskAssignmentLogJoin HPD:HelpDeskPeopleReportJoin HPD:IncidentInterface HPD:IncidentROIConfig_Join HPD:Search-Assignment Logs HPD:Search-Associations HPD:Search-Worklog HPD:HelpDesk_AuditLogSystem Thanks in Advance! Best Regards, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Close button on Incident form in ITSM 8.x
Hi, all! Just a simple question - has anyone had an experience on adding kind of Close button to, lets say, Incidents form in ITSM 8.x? Things gets more complicated with SHR:LandingConsole and inline forms in it... Maybe someone can recall kind of event to be sent to Landing Console, something like CLOSE_CURRENT_VIEW_AND_SWITCH_TO_PREVIOUS_VIEW, nah? Simple Close Window action do not work for forms opend in Landing Console, even make it unusable untill reload. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Alternate approval's email
Hello List My users asking to have indicator on the emails which remedy sends to approvers and alternate approvers in order to distinguish them. It certainly will be beneficial if alternate approver’s email indicate that this is the email to approve on behalf of the other person. Any recommendations? Thank you, Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Alternate approval's email
We put the approver’s name in the subject line, so it reads like, “CRQ123456789 requires approval from $Full Name$” Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer Sent: Monday, July 21, 2014 12:54 PM To: arslist@ARSLIST.ORG Subject: Alternate approval's email ** Hello List My users asking to have indicator on the emails which remedy sends to approvers and alternate approvers in order to distinguish them. It certainly will be beneficial if alternate approver’s email indicate that this is the email to approve on behalf of the other person. Any recommendations? Thank you, Mike _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 44856 - You do not have the permission to move to the status of Scheduled for Approval
thank you for the response. the user, as well as myself as an admin, have the functional role and we are still getting the error. On Wednesday, July 16, 2014 5:05:07 PM UTC-4, Ars Lister wrote: ** This is usually a permission issue as indicated by the error. If the user does not have the Infrastructure Change Manager functional role, they are not allowed to move the change into Scheduled for Approval. Usually, you just have the person in their group that does have that functional role schedule the approval. A regular Change User is not allowed to do it OOTB for versions 7.5 nor 7.6.04. On Wednesday, July 16, 2014 12:03 PM, Tami Palacky tpal...@gmail.com javascript: wrote: ** i have a user with this same error. even as an admin i am not abel to advance the change request. i have disabled the transition rules in the SYS:Status Flow Trasition Rules form and still not able to move it forward. anyone have a solution for this? ARS 7.6.04 p4 SQL Server thank you On Monday, April 7, 2014 10:40:30 AM UTC-4, pritch wrote: Check the status transition rules. If there is a record for the users role that goes from status A to status B and is enabled it will give you that error msg. Disabling one of those rules will allow it to go forward if that's what you need. - Original Message - From: Harry amrutha...@gmail.com To: ars...@arslist.org Sent: Sunday, April 6, 2014 2:38:11 AM Subject: Re: ARERR 44856 - You do not have the permission to move to the status of Scheduled for Approval ** Nop, its Change Management 7.5.01 patch 002. I am wondering in this version we do not have change co-ordinator functional role ? As I'm not sure if a user with change user app permission with change assignee role can move the CRQ ahead from 'scheduled for Review' status to scheduled. (Here is the this error coming) and then only change manager group can move this request to scheduled status. seems this is OOTB behaviour ? thnaks On Friday, April 4, 2014 3:07:41 PM UTC-5, Harry wrote: ** Hi All, Any possible solution to fix this error - On change form user is getting below error- ARERR 44856 - You do not have the permission to move to the status of Scheduled for Approval Thanks for the help... -Harry _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Alternate approval's email
I’m on 8.1 and there’s nothing out of the box to solve your problem that I am aware of. However, group emails have a separate format so would it be helpful to include the group name in those? A person should know whether or not they are a part of the support group. Barring that, I’d think that you could write some filters to determine if the person is the original approver or a member of the support group and if not, alter the email message. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer Sent: Monday, July 21, 2014 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Alternate approval's email ** Thank you Shawn, it is a good solution for the one approver. However if request should be approved by one person from the list (member of the approver group) and some of people have an alternates it would not work. We just want to indicate on the “alternate approver” email that it is an “alternate”. This is remedy 7.5 yet. If there are some option on 8.x I can just postpone this implementation. Thanks. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, July 21, 2014 2:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Alternate approval's email ** We put the approver’s name in the subject line, so it reads like, “CRQ123456789 requires approval from $Full Name$” Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer Sent: Monday, July 21, 2014 12:54 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Alternate approval's email ** Hello List My users asking to have indicator on the emails which remedy sends to approvers and alternate approvers in order to distinguish them. It certainly will be beneficial if alternate approver’s email indicate that this is the email to approve on behalf of the other person. Any recommendations? Thank you, Mike _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttps://urldefense.proofpoint.com/v1/url?u=http://www.energytransfer.com/mail_disclaimer.aspxk=%2FJMyfAnQZOhZ4dnr8BYv6w%3D%3D%0Ar=0g3DwCv7QBtirujWOT3oLINekYrWTmhOxEWBBzo2Wbc%3D%0Am=7nYfV5l6Xc8VGqkjcdsmu4EoLsfvSdWJyXwm3Xjyh08%3D%0As=2dea17f5e4e1792a01b1b434dd84950265d8289e01f25e298dcd7428ce242492. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Hi Doug, Like you said, i created a Attachment field in a Regular form and i have added a group which has write access, then while saving the form i got the below message. Only the Administrator has access to this field (ARWARN 50) Now in this Only i am able to attach or see the attachment file when i log-in as Admin. else nothing work. Help me out. On Thu, Jul 17, 2014 at 9:15 AM, Karthick S karthick...@gmail.com wrote: --- Thanks Gregory, Doug, Misi.. Let me try and let you know output. Thanks once again for your Answers and Suggestion. On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com wrote: Permissions are almost always the answer whenever the question is restrict/allow users to do So first, set up permissions on the attachment fields themselves to have permission for a group that everyone is in to have read access -- but not write access. Have another group that has write access to the attachment fields. Note that everyone should have access to the attachment pool if they have read access at least to the attachment fields. Now, give all users the read group (you probably use a group they are already in for this) and give the users you want to have write access to the attachment fields the second group. This strategy protects change from the screen AND from API programs AND from any other access method the user may try. If you just play with buttons or hiding/showing on the screen, you can prevent them from doing the operation on the screen, but it does not protect access by the API or by email or by any other means. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 15, 2014 11:57 PM To: arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Which field was this commenting on? Did you set permission on the Attachment Pool. Probably setting Public access because you want everyone to be able to read attachments and just control who can write. If it is complaining only about the attachment field itself, then if you want everyone to be able to read it, add Public -- Read access to that field. That should let everyone read the attachments. I don't know why you are getting the message about only the Admin having access if you did assign another group Write access to the field. Verify that you have a group of type Change (you should not be able to assign change permission if the group is not type Change so it should be this way). Make changes to ONE field at a time and save to make sure you know what any message is referring to in case there is any confusion. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Monday, July 21, 2014 8:09 PM To: arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field ** Hi Doug, Like you said, i created a Attachment field in a Regular form and i have added a group which has write access, then while saving the form i got the below message. Only the Administrator has access to this field (ARWARN 50) Now in this Only i am able to attach or see the attachment file when i log-in as Admin. else nothing work. Help me out. On Thu, Jul 17, 2014 at 9:15 AM, Karthick S karthick...@gmail.commailto:karthick...@gmail.com wrote: --- Thanks Gregory, Doug, Misi.. Let me try and let you know output. Thanks once again for your Answers and Suggestion. On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote: Permissions are almost always the answer whenever the question is restrict/allow users to do So first, set up permissions on the attachment fields themselves to have permission for a group that everyone is in to have read access -- but not write access. Have another group that has write access to the attachment fields. Note that everyone should have access to the attachment pool if they have read access at least to the attachment fields. Now, give all users the read group (you probably use a group they are already in for this) and give the users you want to have write access to the attachment fields the second group. This strategy protects change from the screen AND from API programs AND from any other access method the user may try. If you just play with buttons or hiding/showing on the screen, you can prevent them from doing the operation on the screen, but it does not protect access by the API or by email or by any other means. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 15, 2014 11:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- Thanks and Regards, Karthick S -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are,
