Re: Queue Report w/ Members

[Hennigan, Sandra]

Try using “CTM:SupportGrpAsscFuncRoleLkUp”.

The form provides Full name, Login ID, Company, Support Org, Support Group, 
Support Gr ID, Assignee Groups number & Functional Role of the user. You can 
create your report to sort on the Full Name or Login ID or PIVOT on the same 
data in Excel after a CSV export.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, August 5, 2014 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Queue Report w/ Members

**

Generate a join form that joins the source of both forms, and report on the 
join form
On Aug 5, 2014 3:37 PM, "Tim Buchanan" 
mailto:tbucha...@samhealth.org>> wrote:
Hello all,

I am trying to figure out the best way to generate a report out of Remedy 7.0 
that will not only tell me all of our support queues, but also who is in each 
queue. This sounds so painfully straight forward but every form I go looking on 
can't seem to report both pieces of information together. Anyone out there who 
can tell me the best way to accomplish this? I would be forever grateful.

Tim B.

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Scroll down through the Search result gives a Warning message

[Ayushi Agrawal]

Hi List,

Can any one please provide me any assistance in the following scenario.

I am not able to figure out what workflows, (I am not sure what is fired in the 
background, Filter, API, etc or any OOTB BMC functionality) are executed when 
we move from one record to another record after any Search performed in any 
form. I am using Remedy thin client to perform Search action.

I need to understand this because I am facing the following issue: 

I have created a new form, now on that new form when I am performing any search 
action, it is giving me the desired result. But when I am scrolling down the 
result (i.e moving from one result returned to another), it is every time 
giving me a warning - 'Do you want to save the current request', which I do not 
want. While doing a similar search in any other form, I am not getting any such 
message. It just moves to another record I point, and displays the field value 
accordingly.

Any help is appreciated.

Thanks in advance,
Ayushi

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Re: Scroll down through the Search result gives a Warning message

[LJ LongWing]

Ayushi,
This is happening because you have some workflow that's firing on Window
open/load/etc that is doing a setfield to a field, this field doesn't have
the 'disable change field' flag set, so the fact that the value is being
set is marking the record as 'changed'...so you get that warning.  Identify
the field(s), set the flag on the field, and you won't have this problem
anymore.


On Wed, Aug 6, 2014 at 7:11 AM, Ayushi Agrawal 
wrote:

> Hi List,
>
> Can any one please provide me any assistance in the following scenario.
>
> I am not able to figure out what workflows, (I am not sure what is fired
> in the background, Filter, API, etc or any OOTB BMC functionality) are
> executed when we move from one record to another record after any Search
> performed in any form. I am using Remedy thin client to perform Search
> action.
>
> I need to understand this because I am facing the following issue:
>
> I have created a new form, now on that new form when I am performing any
> search action, it is giving me the desired result. But when I am scrolling
> down the result (i.e moving from one result returned to another), it is
> every time giving me a warning - 'Do you want to save the current request',
> which I do not want. While doing a similar search in any other form, I am
> not getting any such message. It just moves to another record I point, and
> displays the field value accordingly.
>
> Any help is appreciated.
>
> Thanks in advance,
> Ayushi
>
>
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Re: Scroll down through the Search result gives a Warning message

[Peter Romain]

Hi Ayushi,

You are seeing this because some workflow is triggering when you display the 
request which is modifying the data in one or more of the fields on your form.

To correct this you can either:
- stop the workflow updating the field(s)
- add new workflow which fires last to clear the 'dirty' flag
- set all, or just the affected field(s), so that they doesn't set the 'dirty' 
flag

Which solution is best depends on what the form is doing.
It may not be possible, for example, to turn of the change flag on a field that 
users see as they may need to change the value and then save the record.

To find the affected fields turn on client logging.
This would be easier if you use the User Tool if you have it available.

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ayushi Agrawal
Sent: 06 August 2014 14:11
To: arslist@ARSLIST.ORG
Subject: Scroll down through the Search result gives a Warning message

Hi List,

Can any one please provide me any assistance in the following scenario.

I am not able to figure out what workflows, (I am not sure what is fired in the 
background, Filter, API, etc or any OOTB BMC functionality) are executed when 
we move from one record to another record after any Search performed in any 
form. I am using Remedy thin client to perform Search action.

I need to understand this because I am facing the following issue: 

I have created a new form, now on that new form when I am performing any search 
action, it is giving me the desired result. But when I am scrolling down the 
result (i.e moving from one result returned to another), it is every time 
giving me a warning - 'Do you want to save the current request', which I do not 
want. While doing a similar search in any other form, I am not getting any such 
message. It just moves to another record I point, and displays the field value 
accordingly.

Any help is appreciated.

Thanks in advance,
Ayushi

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Re: Scroll down through the Search result gives a Warning message

[Neely, Leonard]

Ayushi,

You likely have some active link that is performing a Set Fields action on 
"Display", "Windows Loaded", Etc, on the forms where you are seeing this 
behavior.
Turn on Active Link logging, then review the logs to look for any workflow that 
is doing a set fields under those conditions.

What version are you on?

HTH



Leonard Neely

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ayushi Agrawal
Sent: Wednesday, August 06, 2014 6:11 AM
To: arslist@ARSLIST.ORG
Subject: Scroll down through the Search result gives a Warning message

Hi List,

Can any one please provide me any assistance in the following scenario.

I am not able to figure out what workflows, (I am not sure what is fired in the 
background, Filter, API, etc or any OOTB BMC functionality) are executed when 
we move from one record to another record after any Search performed in any 
form. I am using Remedy thin client to perform Search action.

I need to understand this because I am facing the following issue: 

I have created a new form, now on that new form when I am performing any search 
action, it is giving me the desired result. But when I am scrolling down the 
result (i.e moving from one result returned to another), it is every time 
giving me a warning - 'Do you want to save the current request', which I do not 
want. While doing a similar search in any other form, I am not getting any such 
message. It just moves to another record I point, and displays the field value 
accordingly.

Any help is appreciated.

Thanks in advance,
Ayushi

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Re: ADV: Cherwell Webinar

[Lee Cullom]

Here are my thoughts below in-line for the questions on BMC Remedyforce... I 
would definitely watch the demonstration.  This product could play a large role 
in the future of ITSM.


Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | 
http://www.northcraftanalytics.com
Main - (678) 664-ITSM
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From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher
Sent: Wednesday, August 06, 2014 12:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: ADV: Cherwell Webinar

**
Yes to all those :)

160,000+ customers use the SF platform to run their business. Over 1B 
transactions a day. Pretty impressive stuff. Full API capability, visualforce 
layer for HTML style coding, apex layer for "server" side scripting, workflow 
rules, approvals, realtime analytics and dashboards, eclipse developer tools, 
3rd party developer tools, 5 min upgrades, objects are instantly mobile, etc.

Now, there are some limitations but they all serve a purpose and are in place 
for a reason.  Salesforce is also very good about making all platform 
limitations well known/published. Example - 500 fields per object.

I can go into these in my session as well.



Sent from my iPhone

On 5 Aug 2014, at 22:13, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**
That sounds too good to be true.

But at the same time we should try answering a very important question as 
honestly as we can. When building such inter product comparisons, are we 
attempting to compare apples to oranges.

Is it as robust as the other? BMC Remedyforce is not as robust, but that's 
partially the point.  Robust functionality can impact usability.  BMC 
Remedyforce is primarily designed to compete with the simplicity of ServiceNow 
at a better price point.  If you want deep functionality, look at BMC Remedy 
ITSM.
Is it as scalable? BMC Remedyforce is more scalable and faster than Remedy for 
the reasons Chris mentioned.  Salesforce.com is larger than BMC.
Is it as flexible when used as a development tool?  BMC Remedyforce is 
extremely flexible.
Is it even a development tool?  Yes it is.  Remedyforce is an application built 
natively on the salesforce.com platform.
How easy is it to customize?  It depends what you want to do.  It has a WYSIWYG 
editor for adding fields for the forms interface.  The scripting is more 
difficult than AL/Filters/Escalations, do some googling on APEX - 
https://developer.salesforce.com/page/Basic_Apex_Script
What are implementation timelines? They're usually shorter because smaller 
companies buy it.  The large companies that purchase it spend a long time 
deploying it... longer than Remedy... much like ServiceNow.  As an example, I 
would offer up Catalina Marketing in Florida.  That being said, if a company 
has an existing salesforce.com development team in house, it would be very 
attractive to consider as an option.
Does it encompass a broad spectrum of solutions under one umbrella?  Yes, in 
fact, way more than BMC Remedy due to the salesforce.com appexchange.

All that being said, BMC Remedy ITSM... for a large organization with complex 
requirements... would be a faster and less expensive implementation overall on 
average with more automation capability.  A big gap in Remedyforce is workflow 
automation.  That is a major difference that can produce implementation deal 
killers.

You get the drift..

If it doesn't fail, doesn't have jobs that fail, has no performance issues, 
does not face overload issues, etc. could mean nothing when you answer many 
similar questions as above.

WITH ALL THAT said, sure, I would be interested to see what it is like.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher
Sent: Tuesday, August 05, 2014 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADV: Cherwell Webinar

Yes - It's a different product but the design pulls a lot features and 
functions from Remedy ITSM as well as SDE.  Also from a platform perspective 
some would say it's a better product because it's True PaaS with the trusted 
salesforce platform behind it. Every Remedyforce Go Live we have had 

OT: Contract vs FTE

[Ray Gellenbeck]

I'm curious at the shift as of 2014.

This thread question is targeted at developers/architects.  To clarify, let's 
make the definition that you either customize at the object level or you 
develop integrations at the AIE/API/XML levels AND you've been doing that for 
at least 2 years.

If you fall into that bucket, please reply to the following question...

How many of you work as Full Time Employees vs. those who go from contract to 
contract in 2014?

Follow-up:  If you're contract, is it by choice or by market forces?

I feel the % is shifting more heavily to contract than even the usual majority 
in the past.  Are FTE's an extinct breed in 2014?

Thanks in advanced for replies from the target audience...

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Re: OT: Contract vs FTE

[Pierson, Shawn]

From my corner of the world, there are a lot of us FTEs out there, but there 
isn't really a market to hire people as FTEs, so I think your observation is 
consistent with what I've seen.  I don't have enough insight into why that is 
to form an educated opinion about it though, and I've been at my current job 
several years now.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Wednesday, August 06, 2014 3:13 PM
To: arslist@ARSLIST.ORG
Subject: OT: Contract vs FTE

I'm curious at the shift as of 2014.

This thread question is targeted at developers/architects.  To clarify, let's 
make the definition that you either customize at the object level or you 
develop integrations at the AIE/API/XML levels AND you've been doing that for 
at least 2 years.

If you fall into that bucket, please reply to the following question...

How many of you work as Full Time Employees vs. those who go from contract to 
contract in 2014?

Follow-up:  If you're contract, is it by choice or by market forces?

I feel the % is shifting more heavily to contract than even the usual majority 
in the past.  Are FTE's an extinct breed in 2014?

Thanks in advanced for replies from the target audience...

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Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[Grassi, Christopher]

We have about 7 people so far and counting.  The more the merrier.  I will send 
out a webex link for Next Monday/Tuesday around 1PM EST if that works.

Chris Grassi
UK Mobile: +44 750 658 3977

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers
Sent: Wednesday, August 6, 2014 1:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

**
Me too!


From: David Charters 
mailto:da...@charterstechnologies.com>>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2014 5:19 PM
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

**
I would love to attend.


Sent from my Verizon Wireless 4G LTE smartphone

 Original message 
From: "Grassi, Christopher"
Date:08/05/2014 17:00 (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

** Hi All,

This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and learn" session just for the ARS list to help everyone understand 
some of the Remedyforce basics - plus point out some of the key differences 
from Remedy ITSM (which we all know and love).  I can also cover off MyIT 2.0 
if that is of interest as well.

Please let me know if you would be interested and what day/week/time works 
best.  I can run a few of these Demo’s in August so if we get to 10+ plus 
people who are interested I will coordinate.

Feel free to email back on this thread or contact me directly via email / 
number below:


Thanks,

Chris Grassi
Director of Professional Services
Column Technologies UK
cgra...@columnit.com
+44 (0) 750 658 3977
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: OT: Contract vs FTE

[LJ LongWing]

Ray,
I've been doing what you describe for many years, and have done it as an
FTE the entire time, never as a consultant.


On Wed, Aug 6, 2014 at 2:12 PM, Ray Gellenbeck 
wrote:

> I'm curious at the shift as of 2014.
>
> This thread question is targeted at developers/architects.  To clarify,
> let's make the definition that you either customize at the object level or
> you develop integrations at the AIE/API/XML levels AND you've been doing
> that for at least 2 years.
>
> If you fall into that bucket, please reply to the following question...
>
> How many of you work as Full Time Employees vs. those who go from contract
> to contract in 2014?
>
> Follow-up:  If you're contract, is it by choice or by market forces?
>
> I feel the % is shifting more heavily to contract than even the usual
> majority in the past.  Are FTE's an extinct breed in 2014?
>
> Thanks in advanced for replies from the target audience...
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[Tom Shurmur]

Chris,



On Wednesday, August 6, 2014 4:37 PM, "Grassi, Christopher" 
 wrote:
 


**  
We have about 7 people so far and counting.  The more the merrier.  I will send 
out a webex link for Next Monday/Tuesday around 1PM EST if that works.   
 
Chris Grassi
UK Mobile: +44 750 658 3977 
 
From:Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers
Sent: Wednesday, August 6, 2014 1:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
 
** 
Me too!
 


 
From:David Charters 
To: arslist@ARSLIST.ORG 
Sent: Tuesday, August 5, 2014 5:19 PM
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
 
** 
I would love to attend. 
 
 
Sent from my Verizon Wireless 4G LTE smartphone
 
 Original message 
From: "Grassi, Christopher" 
Date:08/05/2014 17:00 (GMT-05:00) 
To: arslist@ARSLIST.ORG 
Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn 
 
** Hi All, 
 
This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and learn" session just for the ARS list to help everyone understand 
some of the Remedyforce basics - plus point out some of the key differences 
from Remedy ITSM (which we all know and love).  I can also cover off MyIT 2.0 
if that is of interest as well. 
 
Please let me know if you would be interested and what day/week/time works 
best.  I can run a few of these Demo’s in August so if we get to 10+ plus 
people who are interested I will coordinate.  
 
Feel free to email back on this thread or contact me directly via email / 
number below:
 
 
Thanks,
 
Chris Grassi
Director of Professional Services
Column Technologies UK 
cgra...@columnit.com
+44 (0) 750 658 3977
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
 
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ 



That works for me.

Thank you

Tom

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Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[Karicheti anil kumar]

Hi Chris,

I would like to attend the session.

Thanks &Regards,
Anil Kumar
On 6 Aug 2014 06:10, "Julie Sellers"  wrote:

> **
> Me too!
>
>   --
>  *From:* David Charters 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, August 5, 2014 5:19 PM
> *Subject:* Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
>
> **
> I would love to attend.
>
>
> Sent from my Verizon Wireless 4G LTE smartphone
>
>
>  Original message 
> From: "Grassi, Christopher"
> Date:08/05/2014 17:00 (GMT-05:00)
> To: arslist@ARSLIST.ORG
> Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
>
> ** Hi All,
>
>  This message comes out of a previous thread - I’m happy to run a quick
> 30-60 min “lunch and learn" session just for the ARS list to help everyone
> understand some of the Remedyforce basics - plus point out some of the key
> differences from Remedy ITSM (which we all know and love).  I can also
> cover off MyIT 2.0 if that is of interest as well.
>
>  Please let me know if you would be interested and what day/week/time
> works best.  I can run a few of these Demo’s in August so if we get to 10+
> plus people who are interested I will coordinate.
>
>  Feel free to email back on this thread or contact me directly via email
> / number below:
>
>
>  Thanks,
>
>  Chris Grassi
> Director of Professional Services
> Column Technologies UK
>  cgra...@columnit.com
> +44 (0) 750 658 3977
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>   _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[Robert Flores]

Please Include me as well. And thanks!

Regards,

Robert Flores
Remedy Developer - Americas
Quindell Telecoms

e: flor...@quindell.com  Skype: robert.flores0535
a: 280 Madison Ave., 9th Floor, New York, NY 10016

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Grassi, Christopher [cgra...@columnit.com]
Sent: Wednesday, August 06, 2014 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

**
We have about 7 people so far and counting.  The more the merrier.  I will send 
out a webex link for Next Monday/Tuesday around 1PM EST if that works.

Chris Grassi
UK Mobile: +44 750 658 3977

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers
Sent: Wednesday, August 6, 2014 1:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

**
Me too!


From: David Charters 
mailto:da...@charterstechnologies.com>>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2014 5:19 PM
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

**
I would love to attend.


Sent from my Verizon Wireless 4G LTE smartphone

 Original message 
From: "Grassi, Christopher"
Date:08/05/2014 17:00 (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

** Hi All,

This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and learn" session just for the ARS list to help everyone understand 
some of the Remedyforce basics - plus point out some of the key differences 
from Remedy ITSM (which we all know and love).  I can also cover off MyIT 2.0 
if that is of interest as well.

Please let me know if you would be interested and what day/week/time works 
best.  I can run a few of these Demo’s in August so if we get to 10+ plus 
people who are interested I will coordinate.

Feel free to email back on this thread or contact me directly via email / 
number below:


Thanks,

Chris Grassi
Director of Professional Services
Column Technologies UK
cgra...@columnit.com
+44 (0) 750 658 3977
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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you are not the intended recipient, you should not copy it, re-transmit it, use 
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Hiring BMC Remedy Consultant in Walnut Creek, CA for long term

[Usha Devi]

I have received an exciting long term opportunity for BMC Remedy Consultant 
from my direct client in Walnut Creek, CA for 2.5 years long term contract. 
Wanted to check if anyone might be interested or can refer someone with whom I 
can speak with for the same.

I've pasted just a brief description of the relevant skills/experience needed 
to be successful in this role.

Responsible for development in BMC / Remedy and suite of applications
Remedy Developer 8.0 or 8.1
* Remedy Admin 8.0 or 8.1
* ITSM
* Atrium
* CMDB
* Reconciliation Engine
* Oracle/SQL 11 g or more (Relational dB skills)
* Web services

If you are interested in learning more about the above position, please respond 
back to me via email  at usha.d...@mastech.com. 
You can also call me at 412.436.0333 Ext 2314

Thanks
Usha Devi
[cid:image001.jpg@01CFB196.F57D8B10]

Mastech, Inc., 1000 Commerce Drive, Pittsburgh PA 15275
*412.436.0333 Ext 2314 |Fax: 412.291.3001
e-Mail: usha.d...@mastech.com | 
www.mastech.com

About Mastech (NYSE Amex: MHH): Since 1986 Mastech has continued to be a 
premier provider of talent to the Information Technology industry.We deliver 
'The Right People' to our clients.

Please consider the environment and do not print this email unless absolutely 
necessary.






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"Where the Answers Are, and have been for 20 years"

Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[Jason Miller]

I am interested too.  Do you plan on posting the webex link to the list or
only people that reply?

Jason


On Wed, Aug 6, 2014 at 1:35 PM, Grassi, Christopher 
wrote:

> **
>
> We have about 7 people so far and counting.  The more the merrier.  I will
> send out a webex link for Next Monday/Tuesday around 1PM EST if that
> works.
>
>
>
> Chris Grassi
>
> UK Mobile: +44 750 658 3977
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Julie Sellers
> *Sent:* Wednesday, August 6, 2014 1:38 AM
> *To:* arslist@ARSLIST.ORG
>
> *Subject:* Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
>
>
>
> **
>
> Me too!
>
>
>--
>
> *From:* David Charters 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, August 5, 2014 5:19 PM
> *Subject:* Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
>
>
>
> **
>
> I would love to attend.
>
>
>
>
>
> Sent from my Verizon Wireless 4G LTE smartphone
>
>
>
>  Original message 
>
> From: "Grassi, Christopher"
>
> Date:08/05/2014 17:00 (GMT-05:00)
>
> To: arslist@ARSLIST.ORG
>
> Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
>
>
>
> ** Hi All,
>
>
>
> This message comes out of a previous thread - I’m happy to run a quick
> 30-60 min “lunch and learn" session just for the ARS list to help everyone
> understand some of the Remedyforce basics - plus point out some of the key
> differences from Remedy ITSM (which we all know and love).  I can also
> cover off MyIT 2.0 if that is of interest as well.
>
>
>
> Please let me know if you would be interested and what day/week/time works
> best.  I can run a few of these Demo’s in August so if we get to 10+ plus
> people who are interested I will coordinate.
>
>
>
> Feel free to email back on this thread or contact me directly via email /
> number below:
>
>
>
>
>
> Thanks,
>
>
>
> Chris Grassi
>
> Director of Professional Services
>
> Column Technologies UK
>
> cgra...@columnit.com
>
> +44 (0) 750 658 3977
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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"Where the Answers Are, and have been for 20 years"

Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[arslist]

Please send the me too’s directly to Christopher.

 

Grassi, Christopher cgra...@columnit.com  

 

 

If we could restrict the chatter on the ARSlist, keep a bit more to the subject 
of Remedy, technical stuff.

(don’t bother sending me your comments about there are rules you can use, just 
don’t read etc. etc., I have to draw the line somewhere some of the time)

 

It isn’t the comparison or the other details, it is the list of me toos and if 
we get a discussion of times or repeats that will get cumbersome.

 

I wouldn’t mind seeing the chart of comparison extend to other products. Not 
that Analysts don’t already do that sort of thing, I think we have a very 
different perspective, and not necessarily a more biased one. I think a more 
directly informed one if the only opinions of other products comes from those 
that have configured, installed and have seen the load and the response and end 
user usage.

 

Disclaimer: These are my thoughts from between my ears and not controlled or 
representative of any other source, for example my current or former employers

 

Dan

ARSlist Founder

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar
Sent: August 6, 2014 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

 

** 

Hi Chris,

I would like to attend the session.

Thanks &Regards,
Anil Kumar

On 6 Aug 2014 06:10, "Julie Sellers" mailto:julsell...@yahoo.com> > wrote:

** 

Me too!

 


  _  


From: David Charters mailto:da...@charterstechnologies.com> >
To: arslist@ARSLIST.ORG   
Sent: Tuesday, August 5, 2014 5:19 PM
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

 

** 

I would love to attend. 

 

 

Sent from my Verizon Wireless 4G LTE smartphone

 

 Original message 

From: "Grassi, Christopher" 

Date:08/05/2014 17:00 (GMT-05:00) 

To: arslist@ARSLIST.ORG   

Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn 

 

** Hi All, 

 

This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and learn" session just for the ARS list to help everyone understand 
some of the Remedyforce basics - plus point out some of the key differences 
from Remedy ITSM (which we all know and love).  I can also cover off MyIT 2.0 
if that is of interest as well. 

 

Please let me know if you would be interested and what day/week/time works 
best.  I can run a few of these Demo’s in August so if we get to 10+ plus 
people who are interested I will coordinate.  

 

Feel free to email back on this thread or contact me directly via email / 
number below:

 

 

Thanks,

 

Chris Grassi

Director of Professional Services

Column Technologies UK 

cgra...@columnit.com  

+44 (0) 750 658 3977

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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"Where the Answers Are, and have been for 20 years"

AREmail problems - ARS 6.3

[Warren R. Baltimore II]

Hello all!

Got a bit of a problem and I'm really floundering

I've got an old ARS 6.3 installation that I have to fail over to my DR
server.  We've never had the email piece working on the DR side, but I need
to get it going now.

It's AREmail 6.3 running on a Solaris box.

I'm trying to set up an imap outgoing server.  I can get the email engine
started, but fromt here it is all down hill.

Lots of Java issues (jdk1.4.2_34).  I keep seing the following rotate
through the error logs:


Connection reset;
nested exception is:
java.net.SocketException: Connection reset
javax.mail.MessagingException: Connection reset;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:579)


Additionally, when I look at the emaild.sh_log file, I see the following:


Application has started Version:  06.03.00 patch 022 200706151326
Checking connection to server: ntcprdrem247 ...
Using JRE: 1.4.2_34
loaded library
Successfully connected.
DEBUG: JavaMail version 1.3
DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name:
{com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
m...@remedy.com],
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
m...@remedy.com],
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc],
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
Microsystems, Inc],
gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
d...@gnu.org]}
DEBUG: Providers Listed By Protocol:
{imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
m...@remedy.com],
mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
m...@remedy.com],
pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
stems, Inc],
smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc],
mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
d...@gnu.org]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: URL
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.address.map
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.address.map
DEBUG: java.io.FileNotFoundException:
/usr/j2se/jre/lib/javamail.address.map (No such file or directory)
DEBUG: getProvider() returning
javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc]
DEBUG: JavaMail version 1.3
DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/ja

Re: AREmail problems - ARS 6.3

[Joe D'Souza]

Did you run a comparison on the file system? This looks like a missing jar
file somewhere if all other factors (versions of AR Server, JRE/JDK etc.)
are the same as the working server.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, August 06, 2014 5:12 PM
To: arslist@ARSLIST.ORG
Subject: AREmail problems - ARS 6.3

 

** 

Hello all!

 

Got a bit of a problem and I'm really floundering

 

I've got an old ARS 6.3 installation that I have to fail over to my DR
server.  We've never had the email piece working on the DR side, but I need
to get it going now.

 

It's AREmail 6.3 running on a Solaris box.

 

I'm trying to set up an imap outgoing server.  I can get the email engine
started, but fromt here it is all down hill.

 

Lots of Java issues (jdk1.4.2_34).  I keep seing the following rotate
through the error logs:

 

Connection reset;

nested exception is:

java.net.SocketException: Connection reset

javax.mail.MessagingException: Connection reset;

nested exception is:

java.net.SocketException: Connection reset

at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)

at javax.mail.Service.connect(Service.java:233)

at javax.mail.Service.connect(Service.java:134)

at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Recei
verModule.java:1687)

at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)

at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

at java.lang.Thread.run(Thread.java:579)

 

Additionally, when I look at the emaild.sh_log file, I see the following:

 

Application has started Version:  06.03.00 patch 022 200706151326

Checking connection to server: ntcprdrem247 ...

Using JRE: 1.4.2_34

loaded library

Successfully connected.

DEBUG: JavaMail version 1.3

DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers

DEBUG: URL
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.p
roviders

DEBUG: Bad provider entry: 

DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.p
roviders

DEBUG: URL
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.provider
s

DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.provider
s

DEBUG: URL
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.provider
s

DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.provider
s

DEBUG: URL
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.provider
s

DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.provider
s

DEBUG: successfully loaded resource: /META-INF/javamail.default.providers

DEBUG: Tables of loaded providers

DEBUG: Providers Listed By Class Name:
{com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.reme
dy.mail.mapi.MAPIStore,m...@remedy.com],
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitranspo
rt,com.remedy.mail.mapi.MAPITransport,m...@remedy.com],
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.m
ail.smtp.SMTPTransport,Sun Microsystems, Inc],
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap
.IMAPStore,Sun Microsystems, Inc],
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3
.POP3Store,Sun Microsystems, Inc],
gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.pr
oviders.mbox.MboxStore,d...@gnu.org]}

DEBUG: Providers Listed By Protocol:
{imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore
,m...@remedy.com],
mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.ma
pi.MAPITransport,m...@remedy.com],
pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
stems, Inc],
smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc],
mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,dog@gn
u.org]}

DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map

DEBUG: URL
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.address.
map

DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.address.
map

DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map
(No such file or directory)

DEBUG: getProvider() returning
javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems,
Inc]

DEBUG: JavaMail version 1.3

DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers

DEBUG: URL
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.p
roviders

DEBUG: Bad provider entry: 

DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.p
rovid

Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[Prakash Kodali]

Hello Chris,

I would like to attend. Please count me as well.

Prakash.


On Wed, Aug 6, 2014 at 2:35 PM, Grassi, Christopher 
wrote:

> **
>
> We have about 7 people so far and counting.  The more the merrier.  I will
> send out a webex link for Next Monday/Tuesday around 1PM EST if that
> works.
>
>
>
> Chris Grassi
>
> UK Mobile: +44 750 658 3977
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Julie Sellers
> *Sent:* Wednesday, August 6, 2014 1:38 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
>
>
>
> **
>
> Me too!
>
>
>--
>
> *From:* David Charters 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Tuesday, August 5, 2014 5:19 PM
> *Subject:* Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
>
>
>
> **
>
> I would love to attend.
>
>
>
>
>
> Sent from my Verizon Wireless 4G LTE smartphone
>
>
>
>  Original message 
>
> From: "Grassi, Christopher"
>
> Date:08/05/2014 17:00 (GMT-05:00)
>
> To: arslist@ARSLIST.ORG
>
> Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
>
>
>
> ** Hi All,
>
>
>
> This message comes out of a previous thread - I’m happy to run a quick
> 30-60 min “lunch and learn" session just for the ARS list to help everyone
> understand some of the Remedyforce basics - plus point out some of the key
> differences from Remedy ITSM (which we all know and love).  I can also
> cover off MyIT 2.0 if that is of interest as well.
>
>
>
> Please let me know if you would be interested and what day/week/time works
> best.  I can run a few of these Demo’s in August so if we get to 10+ plus
> people who are interested I will coordinate.
>
>
>
> Feel free to email back on this thread or contact me directly via email /
> number below:
>
>
>
>
>
> Thanks,
>
>
>
> Chris Grassi
>
> Director of Professional Services
>
> Column Technologies UK
>
> cgra...@columnit.com
>
> +44 (0) 750 658 3977
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

Re: AREmail problems - ARS 6.3

[Ken Pritchard]

Is the firewall open (IP/Port) from your dr server to the email svr you’re 
trying to connect to?  I’m also Assuming you’re connecting with the same user 
id/pwd as from your production system

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, August 6, 2014 5:12 PM
To: arslist@ARSLIST.ORG
Subject: AREmail problems - ARS 6.3

 

** 

Hello all!

 

Got a bit of a problem and I'm really floundering

 

I've got an old ARS 6.3 installation that I have to fail over to my DR server.  
We've never had the email piece working on the DR side, but I need to get it 
going now.

 

It's AREmail 6.3 running on a Solaris box.

 

I'm trying to set up an imap outgoing server.  I can get the email engine 
started, but fromt here it is all down hill.

 

Lots of Java issues (jdk1.4.2_34).  I keep seing the following rotate through 
the error logs:

 

Connection reset;

nested exception is:

java.net.SocketException: Connection reset

javax.mail.MessagingException: Connection reset;

nested exception is:

java.net.SocketException: Connection reset

at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)

at javax.mail.Service.connect(Service.java:233)

at javax.mail.Service.connect(Service.java:134)

at 
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)

at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)

at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

at java.lang.Thread.run(Thread.java:579)

 

Additionally, when I look at the emaild.sh_log file, I see the following:

 

Application has started Version:  06.03.00 patch 022 200706151326

Checking connection to server: ntcprdrem247 ...

Using JRE: 1.4.2_34

loaded library

Successfully connected.

DEBUG: JavaMail version 1.3

DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers

DEBUG: URL 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers

DEBUG: Bad provider entry: 

DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers

DEBUG: URL 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers

DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers

DEBUG: URL 
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers

DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers

DEBUG: URL 
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers

DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers

DEBUG: successfully loaded resource: /META-INF/javamail.default.providers

DEBUG: Tables of loaded providers

DEBUG: Providers Listed By Class Name: 
{com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,m...@remedy.com
  ], 
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,m...@remedy.com
  ], 
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
 Microsystems, Inc], 
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
 Microsystems, Inc], 
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
 Microsystems, Inc], 
gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,d...@gnu.org
  ]}

DEBUG: Providers Listed By Protocol: 
{imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun 
Microsystems, Inc], 
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,m...@remedy.com
  ], 
mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,m...@remedy.com
  ], 
pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy 
stems, Inc], 
smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun 
Microsystems, Inc], 
mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,d...@gnu.org
  ]}

DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map

DEBUG: URL 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.address.map

DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.address.map

DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map 
(No such file or directory)

DEBUG: getProvider() returning 
javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, 
Inc]

DEBUG: JavaMail version 1.3

DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers

DEBUG: URL 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/M

Re: AREmail problems - ARS 6.3

[Grooms, Frederick W]

Do you have access to the server where AREmail works?   If so try copying the 
jar files over to the DR server.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, August 06, 2014 4:12 PM
To: arslist@ARSLIST.ORG
Subject: AREmail problems - ARS 6.3

**
Hello all!

Got a bit of a problem and I'm really floundering

I've got an old ARS 6.3 installation that I have to fail over to my DR server.  
We've never had the email piece working on the DR side, but I need to get it 
going now.

It's AREmail 6.3 running on a Solaris box.

I'm trying to set up an imap outgoing server.  I can get the email engine 
started, but fromt here it is all down hill.

Lots of Java issues (jdk1.4.2_34).  I keep seing the following rotate through 
the error logs:

Connection reset;
nested exception is:
java.net.SocketException: Connection reset
javax.mail.MessagingException: Connection reset;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at 
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:579)

Additionally, when I look at the emaild.sh_log file, I see the following:

Application has started Version:  06.03.00 patch 022 200706151326
Checking connection to server: ntcprdrem247 ...
Using JRE: 1.4.2_34
loaded library
Successfully connected.
DEBUG: JavaMail version 1.3
DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: 
{com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,m...@remedy.com],
 
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,m...@remedy.com],
 
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
 Microsystems, Inc], 
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
 Microsystems, Inc], 
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
 Microsystems, Inc], 
gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,d...@gnu.org]}
DEBUG: Providers Listed By Protocol: 
{imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun 
Microsystems, Inc], 
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,m...@remedy.com],
 
mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,m...@remedy.com],
 pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy 
stems, Inc], 
smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun 
Microsystems, Inc], 
mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,d...@gnu.org]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: URL 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.address.map
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.address.map
DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map 
(No such file or directory)
DEBUG: getProvider() returning 
javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, 
Inc]
DEBUG: JavaMail version 1.3
DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.provider

Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[rajesh]

Chris,

I'd like to attend it.

Regards,
Raj

On Thu, 07 Aug 2014 02:23:18 +0530 Karicheti anil kumar  wrote
>**
Hi Chris,
I would like to attend the session.
Thanks &Regards,

Anil Kumar
On 6 Aug 2014 06:10, "Julie Sellers"  wrote:
**
Me too!

  
  From: David Charters 

 To: arslist@ARSLIST.ORG 
 Sent: Tuesday, August 5, 2014 5:19 PM
 Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

   
**
I would love to attend. 

Sent from my Verizon Wireless 4G LTE smartphone

 Original message 
From: "Grassi, Christopher"  Date:08/05/2014  17:00  (GMT-05:00) To: 
arslist@ARSLIST.ORG 
Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn 

**


 


Hi All,



This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and 
learn" session just for the ARS list to help everyone understand some of the 
Remedyforce 
basics - plus point out some of the key differences from Remedy
 ITSM (which we all know and love).  I can also cover off MyIT 2.0 if that is 
of interest as 
well. 



Please let me know if you would be interested and what day/week/time works 
best.  I can run a 
few of these Demo’s in August so if we get to 10+ plus people who are 
interested I will 
coordinate.  



Feel free to email back on this thread or contact me directly via email / 
number below:






Thanks,



Chris Grassi
Director of Professional Services
Column Technologies UK 

cgra...@columnit.com
+44 (0) 750 658 3977



_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: AREmail problems - ARS 6.3

[Pat Zandi]

In this version wasn't there a autofix function like : delete all the forms and 
then run aremail -x -i. Or something like that and it reinstalls the whole 
system and them u just configure and voila.  I know I did that but that was 
2002?I can't remember 

Sent from my iPhone

> On Aug 6, 2014, at 5:55 PM, "Grooms, Frederick W"  
> wrote:
> 
> **
> Do you have access to the server where AREmail works?   If so try copying the 
> jar files over to the DR server.
>  
> Fred
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
> Sent: Wednesday, August 06, 2014 4:12 PM
> To: arslist@ARSLIST.ORG
> Subject: AREmail problems - ARS 6.3
>  
> **
> Hello all!
>  
> Got a bit of a problem and I'm really floundering
>  
> I've got an old ARS 6.3 installation that I have to fail over to my DR 
> server.  We've never had the email piece working on the DR side, but I need 
> to get it going now.
>  
> It's AREmail 6.3 running on a Solaris box.
>  
> I'm trying to set up an imap outgoing server.  I can get the email engine 
> started, but fromt here it is all down hill.
>  
> Lots of Java issues (jdk1.4.2_34).  I keep seing the following rotate through 
> the error logs:
>  
> Connection reset;
> nested exception is:
> java.net.SocketException: Connection reset
> javax.mail.MessagingException: Connection reset;
> nested exception is:
> java.net.SocketException: Connection reset
> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
> at javax.mail.Service.connect(Service.java:233)
> at javax.mail.Service.connect(Service.java:134)
> at 
> com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
> at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
> at java.lang.Thread.run(Thread.java:579)
>  
> Additionally, when I look at the emaild.sh_log file, I see the following:
>  
> Application has started Version:  06.03.00 patch 022 200706151326
> Checking connection to server: ntcprdrem247 ...
> Using JRE: 1.4.2_34
> loaded library
> Successfully connected.
> DEBUG: JavaMail version 1.3
> DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
> DEBUG: URL 
> jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
> DEBUG: Bad provider entry:
> DEBUG: successfully loaded resource: 
> jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
> DEBUG: URL 
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
> DEBUG: successfully loaded resource: 
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
> DEBUG: URL 
> jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
> DEBUG: successfully loaded resource: 
> jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
> DEBUG: URL 
> jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
> DEBUG: successfully loaded resource: 
> jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
> DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
> DEBUG: Tables of loaded providers
> DEBUG: Providers Listed By Class Name: 
> {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,m...@remedy.com],
>  
> com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,m...@remedy.com],
>  
> com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
>  Microsystems, Inc], 
> com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
>  Microsystems, Inc], 
> com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
>  Microsystems, Inc], 
> gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,d...@gnu.org]}
> DEBUG: Providers Listed By Protocol: 
> {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun 
> Microsystems, Inc], 
> mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,m...@remedy.com],
>  
> mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,m...@remedy.com],
>  pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy 
> stems, Inc], 
> smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun 
> Microsystems, Inc], 
> mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,d...@gnu.org]}
> DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
> DEBUG: URL 
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.address.map
> DEBUG: successfully loaded resource: 
> jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.address.map
> DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map 
> (No such file or directory)
>

Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

[Grassi, Christopher]

Thanks Dan – Due to the high amount of replies and in an effort to keep the 
list focused on Remedy I’ve created a formal Webinar Invite which people can 
just register for instead.

If you or anyone you know is interested please feel free to sign up below.


· https://attendee.gotowebinar.com/register/8823816468675837953

Hope that helps Dan.

Thanks
-Chris Grassi

Chris Grassi
UK Mobile: +44 750 658 3977

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, August 6, 2014 10:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

**
Please send the me too’s directly to Christopher.

Grassi, Christopher cgra...@columnit.com


If we could restrict the chatter on the ARSlist, keep a bit more to the subject 
of Remedy, technical stuff.
(don’t bother sending me your comments about there are rules you can use, just 
don’t read etc. etc., I have to draw the line somewhere some of the time)

It isn’t the comparison or the other details, it is the list of me toos and if 
we get a discussion of times or repeats that will get cumbersome.

I wouldn’t mind seeing the chart of comparison extend to other products. Not 
that Analysts don’t already do that sort of thing, I think we have a very 
different perspective, and not necessarily a more biased one. I think a more 
directly informed one if the only opinions of other products comes from those 
that have configured, installed and have seen the load and the response and end 
user usage.

Disclaimer: These are my thoughts from between my ears and not controlled or 
representative of any other source, for example my current or former employers

Dan
ARSlist Founder

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar
Sent: August 6, 2014 4:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

**

Hi Chris,

I would like to attend the session.

Thanks &Regards,
Anil Kumar
On 6 Aug 2014 06:10, "Julie Sellers" 
mailto:julsell...@yahoo.com>> wrote:
**
Me too!


From: David Charters 
mailto:da...@charterstechnologies.com>>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2014 5:19 PM
Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

**
I would love to attend.


Sent from my Verizon Wireless 4G LTE smartphone

 Original message 
From: "Grassi, Christopher"
Date:08/05/2014 17:00 (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

** Hi All,

This message comes out of a previous thread - I’m happy to run a quick 30-60 
min “lunch and learn" session just for the ARS list to help everyone understand 
some of the Remedyforce basics - plus point out some of the key differences 
from Remedy ITSM (which we all know and love).  I can also cover off MyIT 2.0 
if that is of interest as well.

Please let me know if you would be interested and what day/week/time works 
best.  I can run a few of these Demo’s in August so if we get to 10+ plus 
people who are interested I will coordinate.

Feel free to email back on this thread or contact me directly via email / 
number below:


Thanks,

Chris Grassi
Director of Professional Services
Column Technologies UK
cgra...@columnit.com
+44 (0) 750 658 3977
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ENGAGE

[Blairing]

For the record, I'll be Engaging. And as usual, charming, witty, dapper and 
most of all modest.

See you at Engage!

Doug

--
Doug Blair
+1 224-558-5462

Sent from my iPad Air
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

> On Aug 5, 2014, at 8:29 AM, "Richter, Howard (CEI - Atlanta)" 
>  wrote:
> 
> **
> Can the tasting be a BMC sponsored event? If so can we add some red wines?
>  
> Like a Revana 2009 Cab, a Chehalem 2006 Pinot and maybe some of the 
> Blackbirds?
>  
> hbr
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat)
> Sent: Tuesday, August 05, 2014 9:19 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: [arslist] ENGAGE
>  
> **
> A favorite from my area is Pendleton (Let er buck!).  May have to bring a 
> bottle to share. J
>  
> Jim
>  
> From: Jason Miller [mailto:jason.mil...@gmail.com] 
> Sent: Monday, August 04, 2014 2:19 PM
> Subject: Re: ENGAGE
>  
> **
> I caught the end of the tasting; where I met my new love...  Templeton.
>  
> I forget who brought their homemade stuff and what it was called but I think 
> I was breathing fire for a little while after that.
>  
> To answer Lynn's question I am all registered up to be at ENGAGE
>  
> Jason
>  
> 
> On Mon, Aug 4, 2014 at 11:18 AM, Joe D'Souza  wrote:
> **
> I still recall our whiskey tasting night that we had at Misi’s & Phil’s room. 
> Some of that European Whiskey is downright awesome!
>  
> Joe
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
> Sent: Monday, August 04, 2014 2:14 PM
> 
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE
>  
> Of all the years that I’ve known Misi and Magnus, I’ve never seen them turn 
> down a free drink.  If they do, beware as that would be a sign that they are 
> sick.
>  
> Dave
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben
> Sent: Monday, August 04, 2014 2:12 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: ENGAGE
>  
> **
> Will you be accepting free drinks? We definitely owe you big for the use of 
> some of your products...
> 
> On Aug 04, 2014, at 02:03 PM, Misi Mladoniczky  wrote:
> 
> Hi,
> 
> Me and Magnus will definitely be there.
> 
> Best Regards - Misi, RRR AB, http://rrr.se
> 
>> So LJ is going… aside from the Unisys folks that we know will be 
> there, who
>> else WILL be attending from our string of conversation here??
>>
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
>> Sent: Monday, August 04, 2014 9:00 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: ENGAGE
>>
>> **
>> Apparently...the process took a bit longer than anticipatedone 
> of my two
>> topics got accepted, so it appears I WILL be attending Engage this 
> year :)
>>
>> It appears that the content of sessions has shifted a bit in the 
> last week. I
>> reported 120 at the end of last Monday. As of this exact moment, 
> there are
>> only 102 active sessions, 41 are Remedy related, 11 by non BMCers, 
> and 4 are
>> technical.
>>
>> So, the numbers are shifting a bitbut my topic isn't in that 
> list yet, but
>> it titled 'Remedy Java API – Basic Components' where I plan on 
> discussing
>> how the API is structured, how the objects relate to what you see in 
> Remedy
>> Dev Studio as well as Mid-Tier, and how to manipulate your Remedy 
> system
>> through the API to get the best out of it. :)...
>>
>> I'm hopeful at this point that Engage is morphing into something a 
> bit more
>> acceptable to the many technical resources we have here on the list.
>>
>> On Mon, Jul 28, 2014 at 6:27 PM, LJ LongWing
>> mailto:lj.longw...@gmail.com>> 
> wrote:
>> I guess the best 'rejection letter' you can possibly get is the 
> accepted list
>> coming out and not being able to find yourself anywhere on there.
>>
>> Looking through the sessions, I see there are 120 sessions total. 46 
> are
>> 'Remedy' related, that's ITSM or ROD (38%) in some way or another. 
> Of those
>> only 12 are not being done by BMCers (10%). 4 of those are listed as
>> 'Technical' (3%). All 4 of them are directly related to ITSM (3 SRM, 
> 1 CMDB).
>> Nothing that's directly related to Remedy as a development platform, 
> but as a
>> platform to sell their OOTB toolspart of me is disappointed, but 
> not
>> surprised.
>>
>> Both of the topics I submitted were of a technical nature, relating 
> to Remedy,
>> not ITSM...so, I guess that's likely why neither topic was selected 
> for
>> presentation

Re: AREmail problems - ARS 6.3

[Schon, Stuart]

Is the DR server/AREMail trusted by the Exchange Server? if not then the 
connection will be rejected

Stuart Schon
Service Desk Systems - Manager
Fujitsu Australia Limited

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pat Zandi
Sent: Thursday, 7 August 2014 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: AREmail problems - ARS 6.3

**
In this version wasn't there a autofix function like : delete all the forms and 
then run aremail -x -i. Or something like that and it reinstalls the whole 
system and them u just configure and voila.  I know I did that but that was 
2002?I can't remember

Sent from my iPhone

On Aug 6, 2014, at 5:55 PM, "Grooms, Frederick W" 
mailto:frederick.w.gro...@xo.com>> wrote:
**
Do you have access to the server where AREmail works?   If so try copying the 
jar files over to the DR server.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, August 06, 2014 4:12 PM
To: arslist@ARSLIST.ORG
Subject: AREmail problems - ARS 6.3

**
Hello all!

Got a bit of a problem and I'm really floundering

I've got an old ARS 6.3 installation that I have to fail over to my DR server.  
We've never had the email piece working on the DR side, but I need to get it 
going now.

It's AREmail 6.3 running on a Solaris box.

I'm trying to set up an imap outgoing server.  I can get the email engine 
started, but fromt here it is all down hill.

Lots of Java issues (jdk1.4.2_34).  I keep seing the following rotate through 
the error logs:

Connection reset;
nested exception is:
java.net.SocketException: Connection reset
javax.mail.MessagingException: Connection reset;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at 
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:579)

Additionally, when I look at the emaild.sh_log file, I see the following:

Application has started Version:  06.03.00 patch 022 200706151326
Checking connection to server: ntcprdrem247 ...
Using JRE: 1.4.2_34
loaded library
Successfully connected.
DEBUG: JavaMail version 1.3
DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: 
{com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,m...@remedy.com],
 
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,m...@remedy.com],
 
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
 Microsystems, Inc], 
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
 Microsystems, Inc], 
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
 Microsystems, Inc], 
gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,d...@gnu.org]}
DEBUG: Providers Listed By Protocol: 
{imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun 
Microsystems, Inc], 
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,m...@remedy.com],
 
mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,m...@remedy.com],
 pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy 
stems, Inc], 
smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun 
Microsystems, Inc], 
mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,d...@gnu.org]}
DE

Re: ENGAGE

[arslist]

Ok. I give up, we are on permanent Friday on the list these days.

Can I call the list to order on Sept. 8th” maybe?

 

And before you get started about what you are ordering I think we are doing rye 
tastings or red wine tastings at Engage, not both unless they are on separate 
days.

My open bottle of Templeton is excellent I must say, wish we could buy it here.

 

For Reds, I could bring one of our better ones from Ontario, Stratus winery, 
Cabernet Sauvignon 2009, just who is going to let it breath for 3 hours and 
where?

 

As for venue: Well, no one gets a big suite from the WWRUG crowd anymore, I 
always gave it to Phil for the after parties but I have no control this year.

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: August 6, 2014 7:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE

 

** 

For the record, I'll be Engaging. And as usual, charming, witty, dapper and 
most of all modest.

 

See you at Engage!

Doug

 

--

Doug Blair

+1 224-558-5462

 

Sent from my iPad Air

Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)


On Aug 5, 2014, at 8:29 AM, "Richter, Howard (CEI - Atlanta)" 
mailto:howard.rich...@coxinc.com> > wrote:

** 

Can the tasting be a BMC sponsored event? If so can we add some red wines?

 

Like a Revana 2009 Cab, a Chehalem 2006 Pinot and maybe some of the Blackbirds?

 

hbr 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jim Coryat (jcoryat)
Sent: Tuesday, August 05, 2014 9:19 AM
To: arslist@ARSLIST.ORG  
Subject: Re: [arslist] ENGAGE

 

** 

A favorite from my area is Pendleton (Let er buck!).  May have to bring a 
bottle to share. :)

 

Jim

 

From: Jason Miller [mailto:jason.mil...@gmail.com] 
Sent: Monday, August 04, 2014 2:19 PM
Subject: Re: ENGAGE

 

** 

I caught the end of the tasting; where I met my new love...  Templeton.

 

I forget who brought their homemade stuff and what it was called but I think I 
was breathing fire for a little while after that.

 

To answer Lynn's question I am all registered up to be at ENGAGE

 

Jason

 

On Mon, Aug 4, 2014 at 11:18 AM, Joe D'Souza mailto:jdso...@shyle.net> > wrote:

** 

I still recall our whiskey tasting night that we had at Misi’s & Phil’s room. 
Some of that European Whiskey is downright awesome!

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of 
Shellman, David
Sent: Monday, August 04, 2014 2:14 PM


To: arslist@ARSLIST.ORG  
Subject: Re: ENGAGE

 

Of all the years that I’ve known Misi and Magnus, I’ve never seen them turn 
down a free drink.  If they do, beware as that would be a sign that they are 
sick.

 

Dave 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of Scott 
Philben
Sent: Monday, August 04, 2014 2:12 PM
To: arslist@ARSLIST.ORG  
Subject: Re: ENGAGE

 

** 

Will you be accepting free drinks? We definitely owe you big for the use of 
some of your products...


On Aug 04, 2014, at 02:03 PM, Misi Mladoniczky mailto:m...@rrr.se> > wrote:

Hi,

Me and Magnus will definitely be there.

Best Regards - Misi, RRR AB, http://rrr.se

   > So LJ is going… aside from the Unisys folks that we know will be 
there, who
   > else WILL be attending from our string of conversation here??
   >
   > From: Action Request System discussion list(ARSList)
   > [mailto:arslist@ARSLIST.ORG  ] On Behalf 
Of LJ LongWing
   > Sent: Monday, August 04, 2014 9:00 AM
   > To: arslist@ARSLIST.ORG  
   > Subject: Re: ENGAGE
   >
   > **
   > Apparently...the process took a bit longer than anticipatedone of 
my two
   > topics got accepted, so it appears I WILL be attending Engage this 
year :)
   >
   > It appears that the content of sessions has shifted a bit in the last 
week. I
   > reported 120 at the end of last Monday. As of this exact moment, there 
are
   > only 102 active sessions, 41 are Remedy related, 11 by non BMCers, and 
4 are
   > technical.
   >
   > So, the numbers are shifting a bitbut my topic isn't in that list 
yet, but
   > it titled 'Remedy Java API – Basic Components' where I plan on 
discussing
   > how the API is structured, how the objects relate to what you see in 
Remedy
   > Dev Studio as well as Mid-Tier, and how to manipulate your Remedy 
system
   > through the API to get the best out of it. :)...
   >
   > I'm hopeful at this point that Engage is morphing into something a bit 
more
   > acceptable to the many technical resources we have here on the list.
   >
   > On Mon, Jul 28, 2014 

Re: AREmail problems - ARS 6.3

[Grooms, Frederick W]

I think you are thinking of the ar.conf entry

Email-Import-Form-By-Default
Specifies whether email forms are imported by default when the AR System server 
is started up. Valid values are True (T) and False (F). A value of T means that 
email forms will be imported by default when the AR System server is restarted; 
a value of F means that the forms will not be imported by default.
The default is T.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pat Zandi
Sent: Wednesday, August 06, 2014 6:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: AREmail problems - ARS 6.3

**
In this version wasn't there a autofix function like : delete all the forms and 
then run aremail -x -i. Or something like that and it reinstalls the whole 
system and them u just configure and voila.  I know I did that but that was 
2002?I can't remember

Sent from my iPhone

On Aug 6, 2014, at 5:55 PM, "Grooms, Frederick W" 
mailto:frederick.w.gro...@xo.com>> wrote:
**
Do you have access to the server where AREmail works?   If so try copying the 
jar files over to the DR server.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Wednesday, August 06, 2014 4:12 PM
To: arslist@ARSLIST.ORG
Subject: AREmail problems - ARS 6.3

**
Hello all!

Got a bit of a problem and I'm really floundering

I've got an old ARS 6.3 installation that I have to fail over to my DR server.  
We've never had the email piece working on the DR side, but I need to get it 
going now.

It's AREmail 6.3 running on a Solaris box.

I'm trying to set up an imap outgoing server.  I can get the email engine 
started, but fromt here it is all down hill.

Lots of Java issues (jdk1.4.2_34).  I keep seing the following rotate through 
the error logs:

Connection reset;
nested exception is:
java.net.SocketException: Connection reset
javax.mail.MessagingException: Connection reset;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at 
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:579)

Additionally, when I look at the emaild.sh_log file, I see the following:

Application has started Version:  06.03.00 patch 022 200706151326
Checking connection to server: ntcprdrem247 ...
Using JRE: 1.4.2_34
loaded library
Successfully connected.
DEBUG: JavaMail version 1.3
DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//smtp.jar!/META-INF/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//pop3.jar!/META-INF/javamail.providers
DEBUG: URL 
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: 
jar:file:/opt/ar/AREmail//imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: 
{com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,m...@remedy.com],
 
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,m...@remedy.com],
 
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
 Microsystems, Inc], 
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
 Microsystems, Inc], 
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
 Microsystems, Inc], 
gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,d...@gnu.org]}
DEBUG: Providers Listed By Protocol: 
{imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun 
Microsystems, Inc], 
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,m...@remedy.com],
 
mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,m...@remedy.com],
 pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP

Re: OT: Contract vs FTE

[Ray Gellenbeck]

Thanks.  I've always been a FTE since I started in 96.  The growing trend seems 
to be client hopes for a short deploy/customize contract gig then drop the SME 
and then hope a cheaper admin can keep it running.  The beauty of that dream is 
then when that flops they hire an old codger like me to undo the mess, which 
runs 2-3 times longer on average.

Anyway, I was just taken back how many recruiters hit you up for contract-only 
gigs these days.  I've always said "pass" but wonder about the pros/con's in 
the current market.

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Developer Studio Web Service - No Name was Specified for the owning object

[BradRemedy]

Hi All

Hope everyone is doing well.

I have run into a problem that I need some help / advice with please. When
ever I try and open up the Web Services Object List in the Remedy Developer
Studio I get the following error message:

*Errors encountered while retrieving Web Services Lists from AppServer01*
*ERROR (8811): No Name was specified for the owning object;*
*HPD_WebService_Data (ARERR 5087)*

I have tried to delete the developer tool cache, restarted the server and
also tried on a different developer tool connected to the same DB however
no luck.
Has anyone experienced this before and if so how did you fix it? At this
stage I cannot see any web services on the developer studio due to this
error which is obviously a huge problem.

Any advice would be greatly appreciated.

Thanks
Brad

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Re: Scroll down through the Search result gives a Warning message

[Ayushi Agrawal]

Hi Peter,

Thank you for the reply. 

As you said, when the result is displayed, data in some field in my form might 
be getting modified. But I have done the coding such that after the Search 
result is displayed, all the fields are made Read Only , that is, I have 
written an Active Link, using Change Field If Action, which is making all the 
fields Read Only.

Is it still possible that the some fields might be getting modified some how, 
in the back end? Thanks in advance.

Regards,
Ayushi

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Re: Scroll down through the Search result gives a Warning message

[Ayushi Agrawal]

Hi LJ Longwing,

Thank you for the reply. 

To find out if there are any workflows, I enabled the Active Link log, just 
before clicking the Search button, and took the log as soon as the Search 
result was returned. Also, I have already written an Active Link, with Display 
and Window Open execution, which is making all the fields of my form as Read 
Only. (And I can also see all the fields as Read Only, after Search is over, 
that is fields are grayed)

Though I do not have a very clear idea about 'Disable Change Field', but I am 
not sure even after making the fields as Read Only, how can a field be marked 
as 'Changed'.

Thanks in Advance
Ayushi

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Re: Scroll down through the Search result gives a Warning message

[Ayushi Agrawal]

Hi List,

I am facing a similar issue when I am clicking 'New Search' button on the top 
of my form. It is giving me a warning - 'Do you want to save the current 
request?', even if I am not modifying any field.(And I think, no other workflow 
is doing so, because all the fields are becoming Read Only after Search result 
is returned) I have also attached the warning message screenshot I am getting.

This is not so in any other form.

Any input is appreciated.

Thanks in Advance,
Ayushi

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