Re: Scroll down through the Search result gives a Warning message
Hi LJ Longwing, Thank you for the reply. To find out if there are any workflows, I enabled the Active Link log, just before clicking the Search button, and took the log as soon as the Search result was returned. Also, I have already written an Active Link, with Display and Window Open execution, which is making all the fields of my form as Read Only. (And I can also see all the fields as Read Only, after Search is over, that is fields are grayed) Though I do not have a very clear idea about 'Disable Change Field', but I am not sure even after making the fields as Read Only, how can a field be marked as 'Changed'. Thanks in Advance Ayushi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Scroll down through the Search result gives a Warning message
Hi List, I am facing a similar issue when I am clicking 'New Search' button on the top of my form. It is giving me a warning - 'Do you want to save the current request?', even if I am not modifying any field.(And I think, no other workflow is doing so, because all the fields are becoming Read Only after Search result is returned) I have also attached the warning message screenshot I am getting. This is not so in any other form. Any input is appreciated. Thanks in Advance, Ayushi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
I would also love to attend. On Wed, Aug 6, 2014 at 2:30 AM, Grassi, Christopher cgra...@columnit.com wrote: ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
Do you people not see the emails from Dan and Chris? For the love of god (or whatever deity, science, physics, or philosophy you may/may not believe in), click the link and just sign up. Thanks! :) Sent from my iPhone On Aug 7, 2014, at 7:23 AM, Pallavi Patwa pallavipa...@gmail.com wrote: ** I would also love to attend. On Wed, Aug 6, 2014 at 2:30 AM, Grassi, Christopher cgra...@columnit.com wrote: ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
I would be interested! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grassi, Christopher Sent: Wednesday, August 06, 2014 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** We have about 7 people so far and counting. The more the merrier. I will send out a webex link for Next Monday/Tuesday around 1PM EST if that works. Chris Grassi UK Mobile: +44 750 658 3977 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: Wednesday, August 6, 2014 1:38 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Me too! From: David Charters da...@charterstechnologies.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 5, 2014 5:19 PM Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** I would love to attend. Sent from my Verizon Wireless 4G LTE smartphone Original message From: Grassi, Christopher Date:08/05/2014 17:00 (GMT-05:00) To: arslist@ARSLIST.ORG Subject: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Scroll down through the Search result gives a Warning message
Read Only is not the same as Disabling the Change flag A field can be Read Only (so the user cannot update the field) and still be updated by workflow. If workflow updates the field then it is marked as changed. Disable Change Flag is a property of the field on the form itself Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ayushi Agrawal Sent: Thursday, August 07, 2014 1:35 AM To: arslist@ARSLIST.ORG Subject: Re: Scroll down through the Search result gives a Warning message Hi LJ Longwing, Thank you for the reply. To find out if there are any workflows, I enabled the Active Link log, just before clicking the Search button, and took the log as soon as the Search result was returned. Also, I have already written an Active Link, with Display and Window Open execution, which is making all the fields of my form as Read Only. (And I can also see all the fields as Read Only, after Search is over, that is fields are grayed) Though I do not have a very clear idea about 'Disable Change Field', but I am not sure even after making the fields as Read Only, how can a field be marked as 'Changed'. Thanks in Advance Ayushi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn
I read from the bottom up so I responded before I saw the link. :( -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, August 07, 2014 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn ** Do you people not see the emails from Dan and Chris? For the love of god (or whatever deity, science, physics, or philosophy you may/may not believe in), click the link and just sign up. Thanks! :) Sent from my iPhone On Aug 7, 2014, at 7:23 AM, Pallavi Patwa pallavipa...@gmail.com wrote: ** I would also love to attend. On Wed, Aug 6, 2014 at 2:30 AM, Grassi, Christopher cgra...@columnit.com wrote: ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of the Remedyforce basics - plus point out some of the key differences from Remedy ITSM (which we all know and love). I can also cover off MyIT 2.0 if that is of interest as well. Please let me know if you would be interested and what day/week/time works best. I can run a few of these Demo’s in August so if we get to 10+ plus people who are interested I will coordinate. Feel free to email back on this thread or contact me directly via email / number below: Thanks, Chris Grassi Director of Professional Services Column Technologies UK cgra...@columnit.com +44 (0) 750 658 3977 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Contract vs FTE
Am an FTE and have been since ARS 3.0. Only time contracting was as prerequisite to full time job which was for 3 months but turned into a year and half due to hiring freeze. ~~~ Terri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, August 06, 2014 4:13 PM To: arslist@ARSLIST.ORG Subject: OT: Contract vs FTE I'm curious at the shift as of 2014. This thread question is targeted at developers/architects. To clarify, let's make the definition that you either customize at the object level or you develop integrations at the AIE/API/XML levels AND you've been doing that for at least 2 years. If you fall into that bucket, please reply to the following question... How many of you work as Full Time Employees vs. those who go from contract to contract in 2014? Follow-up: If you're contract, is it by choice or by market forces? I feel the % is shifting more heavily to contract than even the usual majority in the past. Are FTE's an extinct breed in 2014? Thanks in advanced for replies from the target audience... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio Web Service - No Name was Specified for the owning object
Brad, What version of Remedy are you using? Have you checked out https://docs.bmc.com/docs/display/public/ars81/Running+the+database+consistency+checker On Wed, Aug 6, 2014 at 10:40 PM, BradRemedy bradrem...@gmail.com wrote: ** Hi All Hope everyone is doing well. I have run into a problem that I need some help / advice with please. When ever I try and open up the Web Services Object List in the Remedy Developer Studio I get the following error message: *Errors encountered while retrieving Web Services Lists from AppServer01* *ERROR (8811): No Name was specified for the owning object;* *HPD_WebService_Data (ARERR 5087)* I have tried to delete the developer tool cache, restarted the server and also tried on a different developer tool connected to the same DB however no luck. Has anyone experienced this before and if so how did you fix it? At this stage I cannot see any web services on the developer studio due to this error which is obviously a huge problem. Any advice would be greatly appreciated. Thanks Brad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Adv.: Project Remedies chosen as a CIO Review Top Tech Company in the Public Sector for 2014.
Hi Everyone, I thought you'd like to know that Project Remedies was chosen as a CIO Review Top Tech Company in the Public Sector for 2014 in their just published July 2014 Public Sector Special Edition. Please see the link below. Logo-Solution http://www.cioreview.com/company/project-remedies-inc-pri-remedy-based-proj ect-management-solutions-for-enterprise-resource-manag-cid-985-rntid-1.html http://www.cioreview.com/company/project-remedies-inc-pri-remedy-based-proje ct-management-solutions-for-enterprise-resource-manag-cid-985-rntid-1.html There is a short interview with me, touching briefly on the company, our ActionProgram Manager Plus T, our new Remedy-based cybersecurity management solution and the future of the company. ActionProgram Manager Plus T is part of our new Cyber Action SuiteT. The idea is to track people, assets, events and incidents, and then respond to the inherent question: what you are going to do about it? Doing this on the Remedy platform simplifies everything and creates value because: 1) so much of the information is already there, 2) so much has already been invested in Remedy and the ITSM suite, and it just makes sense to involve the service desk with the security desk. Using Remedy workflow with work templates pre-defined in ActionProgram Manager Plus T, adaptable project plans can be created on-the-fly from a service or security desk. Interfacing project tasks with Asset Management is simple and straight forward. Whether it is implementing new projects, fixing security vulnerabilities or managing multi-step identity and asset management protocols, these mini project plans give managers and team leaders new levels of ability to manage staff resources, costs and timelines. In addition, these project plans can be aggregated into project portfolios for additional levels of program management, project portfolio management, project risk management and now cyber remediation management. Critically, this capability integrates directly and securely into your Remedy environment without the usual system integration challenges and costs. For more information about Project Remedies' products and services, please contact me off the list at: st...@projectremedies.com www.projectremedies.com Phone 310-230-1722 Mobile 310-428-5748 Thanks. Stan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Scroll down through the Search result gives a Warning message
Hi Ayushi, As suggested by List members, this error can only be resolved by setting field property - Disable Change Flag. Long back I have faced same issues, and by setting this field property, error got resolved. Regards Neha On Thu, Aug 7, 2014 at 6:45 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Read Only is not the same as Disabling the Change flag A field can be Read Only (so the user cannot update the field) and still be updated by workflow. If workflow updates the field then it is marked as changed. Disable Change Flag is a property of the field on the form itself Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Ayushi Agrawal Sent: Thursday, August 07, 2014 1:35 AM To: arslist@ARSLIST.ORG Subject: Re: Scroll down through the Search result gives a Warning message Hi LJ Longwing, Thank you for the reply. To find out if there are any workflows, I enabled the Active Link log, just before clicking the Search button, and took the log as soon as the Search result was returned. Also, I have already written an Active Link, with Display and Window Open execution, which is making all the fields of my form as Read Only. (And I can also see all the fields as Read Only, after Search is over, that is fields are grayed) Though I do not have a very clear idea about 'Disable Change Field', but I am not sure even after making the fields as Read Only, how can a field be marked as 'Changed'. Thanks in Advance Ayushi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Contract vs FTE
I thought I would chime in on this thread... I have been in the Remedy consulting world since 1997. I have pretty much seen it all, including my share of poorely executed and excellent implementations by both other contractors and FTEs. I don't think anyone can say whether a better job is done by an FTE or contractor, in my experience it all comes down to the quality of the individual(s) doing the work. My foray into the consulting/contracting work was a personal choice due to limited opportunities for growth in my FTE company after 8 years. Everyone thought I was crazy at the time, especially with a 5 year old and a 2 year old at home and being the sole bread-winner for the family, but I have never looked back. In my experience, Remedy ITSM consultants/contractors either fall into this area by personal choice or through circumstance (ie. they are let go by their FTE organization). They can be let go either by company downsizing or because of performance reasons. I can't begin to tell you the number of Remedy Consultants I have met in the industry that fall into the latter category. It infuriates me as it paints all of us with the same brush, but you have to accept the fact that you can only control your own destiny. That's when guys like Ray have to come in an fix the mess. If you are a company that is thinking of employing a contractor/consultant, I would encourage you to ask them how they got into the business. It might give you some additional information when screening candidates. :-) As was mentioned, it is true that a lot of the organizations implementing ITSM are looking for the kick start to get them going (through contractors/consultants), then pass onto FTEs for operational support. It makes a lot of sense if your organization uses contractors/consultants wisely. This includes a defined project scope, exit plan for the contractor/consultant (including training/knowledge transfer), and warranty (if you can get it). To answer Ray's question, the pro's associated with this type of work is the dynamic nature of the work, new people/organizations/business challenges, lack of internal politics associated with organizations (ie. this is usually done before you arrive on site), and the compensation. The con's are, as you would probably think, the travel (also a plus for some), constant learning and education, and managing your contracts . As in any environment, excellent communication skills will enhance your opportunities to succeed. HTH Terry On 2014-08-07 00:29, Ray Gellenbeck wrote: Thanks. I've always been a FTE since I started in 96. The growing trend seems to be client hopes for a short deploy/customize contract gig then drop the SME and then hope a cheaper admin can keep it running. The beauty of that dream is then when that flops they hire an old codger like me to undo the mess, which runs 2-3 times longer on average. Anyway, I was just taken back how many recruiters hit you up for contract-only gigs these days. I've always said pass but wonder about the pros/con's in the current market. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [1] Where the Answers Are, and have been for 20 years Links: -- [1] http://www.arslist.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREmail problems - ARS 6.3
Yep, they are actually copied from the production serverwhich got me
thinking this morning, so I tried using an IMAP4 email box on my current
production box, and sure enough, it failed the same way. I suspect I need
to update the javamail.providers file with an entry for imap4 Just not
sure what that would be yet!
Thanks for the idea Joe!
On Wed, Aug 6, 2014 at 5:25 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Did you run a comparison on the file system? This looks like a missing jar
file somewhere if all other factors (versions of AR Server, JRE/JDK etc.)
are the same as the working server.
Joe
--
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Wednesday, August 06, 2014 5:12 PM
*To:* arslist@ARSLIST.ORG
*Subject:* AREmail problems - ARS 6.3
**
Hello all!
Got a bit of a problem and I'm really floundering
I've got an old ARS 6.3 installation that I have to fail over to my DR
server. We've never had the email piece working on the DR side, but I need
to get it going now.
It's AREmail 6.3 running on a Solaris box.
I'm trying to set up an imap outgoing server. I can get the email engine
started, but fromt here it is all down hill.
Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate
through the error logs:
Connection reset;
nested exception is:
java.net.SocketException: Connection reset
javax.mail.MessagingException: Connection reset;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:579)
Additionally, when I look at the emaild.sh_log file, I see the following:
Application has started Version: 06.03.00 patch 022 200706151326
Checking connection to server: ntcprdrem247 ...
Using JRE: 1.4.2_34
loaded library
Successfully connected.
DEBUG: JavaMail version 1.3
DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name:
{com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
m...@remedy.com],
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
m...@remedy.com],
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc],
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
Microsystems, Inc],
gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
d...@gnu.org]}
DEBUG: Providers Listed By Protocol:
{imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
m...@remedy.com],
mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
m...@remedy.com],
pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
stems, Inc],
smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc],
mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
d...@gnu.org]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.address.map
Re: AREmail problems - ARS 6.3
I think your dead on Fred, I realized this morning that it (IMAP4) doesn't
work on my current prod box either (I use MBOX there). I think I need to
track down the verbiage for the javamail.providers file uses for imap4 (it
only has an entry for MBOX).
Thanks for the Idea!
On Wed, Aug 6, 2014 at 5:55 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
Do you have access to the server where AREmail works? If so try copying
the jar files over to the DR server.
Fred
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
*Sent:* Wednesday, August 06, 2014 4:12 PM
*To:* arslist@ARSLIST.ORG
*Subject:* AREmail problems - ARS 6.3
**
Hello all!
Got a bit of a problem and I'm really floundering
I've got an old ARS 6.3 installation that I have to fail over to my DR
server. We've never had the email piece working on the DR side, but I need
to get it going now.
It's AREmail 6.3 running on a Solaris box.
I'm trying to set up an imap outgoing server. I can get the email engine
started, but fromt here it is all down hill.
Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate
through the error logs:
Connection reset;
nested exception is:
java.net.SocketException: Connection reset
javax.mail.MessagingException: Connection reset;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:579)
Additionally, when I look at the emaild.sh_log file, I see the following:
Application has started Version: 06.03.00 patch 022 200706151326
Checking connection to server: ntcprdrem247 ...
Using JRE: 1.4.2_34
loaded library
Successfully connected.
DEBUG: JavaMail version 1.3
DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name:
{com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
m...@remedy.com],
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
m...@remedy.com],
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc],
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
Microsystems, Inc],
gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
d...@gnu.org]}
DEBUG: Providers Listed By Protocol:
{imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
m...@remedy.com],
mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
m...@remedy.com],
pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
stems, Inc],
smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc],
mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
d...@gnu.org]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.address.map
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.address.map
DEBUG: java.io.FileNotFoundException:
Re: AREmail problems - ARS 6.3
I don't know Pat, I think I just need to update my Javamail.providers file
though
On Wed, Aug 6, 2014 at 7:03 PM, Pat Zandi remedy...@gmail.com wrote:
**
In this version wasn't there a autofix function like : delete all the
forms and then run aremail -x -i. Or something like that and it reinstalls
the whole system and them u just configure and voila. I know I did that
but that was 2002?I can't remember
Sent from my iPhone
On Aug 6, 2014, at 5:55 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
Do you have access to the server where AREmail works? If so try copying
the jar files over to the DR server.
Fred
*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Warren
R. Baltimore II
*Sent:* Wednesday, August 06, 2014 4:12 PM
*To:* arslist@ARSLIST.ORG
*Subject:* AREmail problems - ARS 6.3
**
Hello all!
Got a bit of a problem and I'm really floundering
I've got an old ARS 6.3 installation that I have to fail over to my DR
server. We've never had the email piece working on the DR side, but I need
to get it going now.
It's AREmail 6.3 running on a Solaris box.
I'm trying to set up an imap outgoing server. I can get the email engine
started, but fromt here it is all down hill.
Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate
through the error logs:
Connection reset;
nested exception is:
java.net.SocketException: Connection reset
javax.mail.MessagingException: Connection reset;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:579)
Additionally, when I look at the emaild.sh_log file, I see the following:
Application has started Version: 06.03.00 patch 022 200706151326
Checking connection to server: ntcprdrem247 ...
Using JRE: 1.4.2_34
loaded library
Successfully connected.
DEBUG: JavaMail version 1.3
DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name:
{com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
m...@remedy.com],
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
m...@remedy.com],
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc],
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
Microsystems, Inc],
gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
d...@gnu.org]}
DEBUG: Providers Listed By Protocol:
{imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
m...@remedy.com],
mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
m...@remedy.com],
pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
stems, Inc],
smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc],
mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
d...@gnu.org]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: URL
Re: AREmail problems - ARS 6.3
It's supposed to be! At least that's what my exchange folks tell me
(famous last words).
Thanks for the thought though!
On Wed, Aug 6, 2014 at 8:29 PM, Schon, Stuart stuart.sc...@au.fujitsu.com
wrote:
**
Is the DR server/AREMail trusted by the Exchange Server? if not then the
connection will be rejected
*Stuart SchonService Desk Systems - ManagerFujitsu Australia Limited*
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Pat Zandi
*Sent:* Thursday, 7 August 2014 9:04 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AREmail problems - ARS 6.3
**
In this version wasn't there a autofix function like : delete all the
forms and then run aremail -x -i. Or something like that and it reinstalls
the whole system and them u just configure and voila. I know I did that
but that was 2002?I can't remember
Sent from my iPhone
On Aug 6, 2014, at 5:55 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
Do you have access to the server where AREmail works? If so try copying
the jar files over to the DR server.
Fred
*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Warren
R. Baltimore II
*Sent:* Wednesday, August 06, 2014 4:12 PM
*To:* arslist@ARSLIST.ORG
*Subject:* AREmail problems - ARS 6.3
**
Hello all!
Got a bit of a problem and I'm really floundering
I've got an old ARS 6.3 installation that I have to fail over to my DR
server. We've never had the email piece working on the DR side, but I need
to get it going now.
It's AREmail 6.3 running on a Solaris box.
I'm trying to set up an imap outgoing server. I can get the email engine
started, but fromt here it is all down hill.
Lots of Java issues (jdk1.4.2_34). I keep seing the following rotate
through the error logs:
Connection reset;
nested exception is:
java.net.SocketException: Connection reset
javax.mail.MessagingException: Connection reset;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:579)
Additionally, when I look at the emaild.sh_log file, I see the following:
Application has started Version: 06.03.00 patch 022 200706151326
Checking connection to server: ntcprdrem247 ...
Using JRE: 1.4.2_34
loaded library
Successfully connected.
DEBUG: JavaMail version 1.3
DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers
DEBUG: URL
jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource:
jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name:
{com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
m...@remedy.com],
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
m...@remedy.com],
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc],
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
Microsystems, Inc],
gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
d...@gnu.org]}
DEBUG: Providers Listed By Protocol:
{imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
m...@remedy.com],
Re: OT: Contract vs FTE
Ray- Personally I was FTE for 11 years and then did just over a year on a DoD contract. I found that the contractor's life is not for me, at least not government contracts. I never did any private sector contracting so it may be different in that environment. Personally I prefer the stability of FTE and I like working with the same team for many years. I also get exposed to a lot more technologies than just Remedy so while my skillset may not be as deep as a lot of folks on the list regarding Remedy it is probably broader than many. I also don't have the personality or patience to be able to weather the occasional gap between contracts, both mentally and budget-wise. YMMV. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, August 06, 2014 9:29 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Contract vs FTE Thanks. I've always been a FTE since I started in 96. The growing trend seems to be client hopes for a short deploy/customize contract gig then drop the SME and then hope a cheaper admin can keep it running. The beauty of that dream is then when that flops they hire an old codger like me to undo the mess, which runs 2-3 times longer on average. Anyway, I was just taken back how many recruiters hit you up for contract-only gigs these days. I've always said pass but wonder about the pros/con's in the current market. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Contract vs FTE
I've spent my 18 years in Remedy doing both FTE and Consulting work. There are some obvious differences, like the amount of travel, but the biggest differences are in the scope of work. As a consultant, you usually have a defined timeline, and you work with the customer to define a scope that can be delivered within that schedule. My #1 rule of consulting is that the customer can define the scope or the schedule, but not both. I get whichever one they don't want. The bottom line is that we need to agree on what a completed project looks like, and then I need to execute against that definition. As an FTE, you can be working on one thing one day, then some new corporate direction can have you drop that and start something different. Deliverables tend to be more easily fit into Other duties as assigned, simply because you've agreed to that when you hired on. Because consultant $$ tend to be more thoughtfully spent (in most places), there is less of that. My decision to leave consulting a couple of years ago was difficult, because I loved what I was doing and the people with whom I worked, but was borne of two things: A need - calling, really - to spend more than 2 weekends a month at home, and the increasing cost of providing my own health insurance. The combination of my aging family and the intrusion of the ACA plans was going to triple my out of pocket costs within a year. That substantially narrowed the net income gap between an FTE position with benefits and a straight 1099 without any. Given the ridiculously low rates some people are offering for Remedy talent these days, I think I made the right call for me. YMMV. Rick On Thu, Aug 7, 2014 at 7:18 AM, Terry Bootsma tboot...@objectpath.com wrote: ** I thought I would chime in on this thread... I have been in the Remedy consulting world since 1997. I have pretty much seen it all, including my share of poorely executed and excellent implementations by both other contractors and FTEs. I don't think anyone can say whether a better job is done by an FTE or contractor, in my experience it all comes down to the quality of the individual(s) doing the work. My foray into the consulting/contracting work was a personal choice due to limited opportunities for growth in my FTE company after 8 years. Everyone thought I was crazy at the time, especially with a 5 year old and a 2 year old at home and being the sole bread-winner for the family, but I have never looked back. In my experience, Remedy ITSM consultants/contractors either fall into this area by personal choice or through circumstance (ie. they are let go by their FTE organization). They can be let go either by company downsizing or because of performance reasons. I can't begin to tell you the number of Remedy Consultants I have met in the industry that fall into the latter category. It infuriates me as it paints all of us with the same brush, but you have to accept the fact that you can only control your own destiny. That's when guys like Ray have to come in an fix the mess. If you are a company that is thinking of employing a contractor/consultant, I would encourage you to ask them how they got into the business. It might give you some additional information when screening candidates. :-) As was mentioned, it is true that a lot of the organizations implementing ITSM are looking for the kick start to get them going (through contractors/consultants), then pass onto FTEs for operational support. It makes a lot of sense if your organization uses contractors/consultants wisely. This includes a defined project scope, exit plan for the contractor/consultant (including training/knowledge transfer), and warranty (if you can get it). To answer Ray's question, the pro's associated with this type of work is the dynamic nature of the work, new people/organizations/business challenges, lack of internal politics associated with organizations (ie. this is usually done before you arrive on site), and the compensation. The con's are, as you would probably think, the travel (also a plus for some), constant learning and education, and managing your contracts . As in any environment, excellent communication skills will enhance your opportunities to succeed. HTH Terry On 2014-08-07 00:29, Ray Gellenbeck wrote: Thanks. I've always been a FTE since I started in 96. The growing trend seems to be client hopes for a short deploy/customize contract gig then drop the SME and then hope a cheaper admin can keep it running. The beauty of that dream is then when that flops they hire an old codger like me to undo the mess, which runs 2-3 times longer on average. Anyway, I was just taken back how many recruiters hit you up for contract-only gigs these days. I've always said pass but wonder about the pros/con's in the current market. ___
Re: OT: Contract vs FTE
I did Remedy Consulting/Development/Training as a RAC/Certified Trainer, from 1999 - 2006, I have been a FTE since 2006 Pros - $$, Experience, Exposure, Variety, Travel, Customers who wanted to get something done (Motivated) Cons - Travel (Suitcase gets old), Occasional Crazy-Customer Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Thursday, August 07, 2014 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Contract vs FTE Ray- Personally I was FTE for 11 years and then did just over a year on a DoD contract. I found that the contractor's life is not for me, at least not government contracts. I never did any private sector contracting so it may be different in that environment. Personally I prefer the stability of FTE and I like working with the same team for many years. I also get exposed to a lot more technologies than just Remedy so while my skillset may not be as deep as a lot of folks on the list regarding Remedy it is probably broader than many. I also don't have the personality or patience to be able to weather the occasional gap between contracts, both mentally and budget-wise. YMMV. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Wednesday, August 06, 2014 9:29 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Contract vs FTE Thanks. I've always been a FTE since I started in 96. The growing trend seems to be client hopes for a short deploy/customize contract gig then drop the SME and then hope a cheaper admin can keep it running. The beauty of that dream is then when that flops they hire an old codger like me to undo the mess, which runs 2-3 times longer on average. Anyway, I was just taken back how many recruiters hit you up for contract-only gigs these days. I've always said pass but wonder about the pros/con's in the current market. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: https vs http when using web service and a load balancer.
John: Thanks for your feedback. I implemented the recommended changes and it worked perfectly! Terry On 2014-08-05, John Baker wrote: Hello, I would suggest you review the Tomcat connector documentation: http://tomcat.apache.org/tomcat-7.0-doc/config/http.html [1] and in particular: http://tomcat.apache.org/tomcat-7.0-doc/config/http.html#Common_Attributes [2] scheme: Set this attribute to the name of the protocol you wish to have returned by calls to request.getScheme(). For example, you would set this attribute to https for an SSL Connector. To correctly set up Tomcat behind a reverse proxy load balancer, which is essentially what happens when SSL terminates at the load balancer, the Tomcat needs to know about the scheme, host and port in order to correctly create URLs when an application says, What's the protocol we support? What's the hostname on which we run?, etc. Assuming the BMC code isn't doing anything horrific like assuming HTTP, I suspect that setting the scheme=https attribute on the connector will resolve the issue. Also, set proxyName=lbhostname and proxyPort=443. This is configured in the server.xml file on the HTTP connector, ie. Connector port=8080 protocol=HTTP/1.1 connectionTimeout=2 redirectPort=8443 scheme=https proxyName=loadbalancerfqdn proxyPort=8443 / John Baker -- SSO Plugin for the BMC product set http://www.javasystemsolutions.com/jss/ssoplugin [3] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [4] Where the Answers Are, and have been for 20 years Links: -- [1] http://tomcat.apache.org/tomcat-7.0-doc/config/http.html [2] http://tomcat.apache.org/tomcat-7.0-doc/config/http.html#Common_Attributes [3] http://www.javasystemsolutions.com/jss/ssoplugin [4] http://www.arslist.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Permission problem
I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
Charlie, Have you shut down Tomcat, deleted all of the contents of the 'cache' directory for Mid-Tier, and restarted?...this is moderately different than a 'Flush Cache' from the config console. On Thu, Aug 7, 2014 at 9:02 AM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
To further the idea of a manual flush….please try the following steps: Manually clearing the midtier cache · Shutdown the tomcat service. · Delete the contents of the following folders: o Midtier/cache/ o Midtier/cachetemp/ [might need to check if the folder exists. If it does, delete the contents] – Delete files if folder exists. o Midtier/PluginsCache/ o Midtier/WEB-INF/classes and delete the two files viewstats.dat and viewstats.dat.bak o Tomcat/Work/Catalina/localhost/arsys/ o Tomcat/temp/ · Restart tomcat service · Check if preload checkbox is checked in the midtier config o If yes, preload will automatically commence. o If no, enable preload, and then click “Flush cache” to trigger preload. (Note Click on Flush Cache only once.) Preload progress can be monitored in midtier logs – INFO level logging. Hope this helps ☺ Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, August 07, 2014 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Permission problem ** Charlie, Have you shut down Tomcat, deleted all of the contents of the 'cache' directory for Mid-Tier, and restarted?...this is moderately different than a 'Flush Cache' from the config console. On Thu, Aug 7, 2014 at 9:02 AM, Charlie Lotridge lotri...@mcs-sf.commailto:lotri...@mcs-sf.com wrote: ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
Make sure when you are flushing your local Browser cache (in IE) that the Preserve Favorites website data is UNCHECKED and that Form Data is CHECKED. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, August 07, 2014 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Permission problem ** Charlie, Have you shut down Tomcat, deleted all of the contents of the 'cache' directory for Mid-Tier, and restarted?...this is moderately different than a 'Flush Cache' from the config console. On Thu, Aug 7, 2014 at 9:02 AM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
Ok! Yes, that seems to have solved the problem. I kind of thought that the cache persistence option was about keeping or not keeping the contents of that directory, so didn't bother trying it. What I didn't add earlier is that changes to the user account's permissions (but not including adding Administrator) did resolve the problem, but only for short periods of time. It would then come back after a while. I'm crossing my fingers that this solution will persist. Thanks LJ! -charlie On Thu, Aug 7, 2014 at 8:06 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Charlie, Have you shut down Tomcat, deleted all of the contents of the 'cache' directory for Mid-Tier, and restarted?...this is moderately different than a 'Flush Cache' from the config console. On Thu, Aug 7, 2014 at 9:02 AM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
Thanks for these additional suggestions. Lisa, yes, I did uncheck that option (but it didn't help). Ryan, so far I've only deleted the cache directory. If the problem re-manifests I'll try your more extensive approach. -charlie On Thu, Aug 7, 2014 at 8:12 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Make sure when you are flushing your local Browser cache (in IE) that the Preserve Favorites website data is UNCHECKED and that Form Data is CHECKED. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, August 07, 2014 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Permission problem ** Charlie, Have you shut down Tomcat, deleted all of the contents of the 'cache' directory for Mid-Tier, and restarted?...this is moderately different than a 'Flush Cache' from the config console. On Thu, Aug 7, 2014 at 9:02 AM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
I've seen this on my system before and it was always with a field with no permissions assigned. Flushing the cache resolves it sometimes, but I've seen it come back after subsequent flushes. Try assigning an un-used permissions group to the field. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Thursday, August 07, 2014 10:03 AM To: arslist@ARSLIST.ORG Subject: Permission problem ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
Greg, I'm also concerned about the problem coming back (I mentioned in another email I've also seen this happen). Did you ever try manually clearing the cache directories as LJ Ryan suggested? -charlie On Thu, Aug 7, 2014 at 8:23 AM, Givens, Gregory CTR NPC, Pers 54 gregory.givens@navy.mil wrote: I've seen this on my system before and it was always with a field with no permissions assigned. Flushing the cache resolves it sometimes, but I've seen it come back after subsequent flushes. Try assigning an un-used permissions group to the field. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Thursday, August 07, 2014 10:03 AM To: arslist@ARSLIST.ORG Subject: Permission problem ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
Welleven if this 'fixes' it, you need to address the 'why' eventually...and the only person that can address that is BMC...and being you are running the latest version, latest service pack, latest patchthere would obviously need to be another fix put in place. On Thu, Aug 7, 2014 at 10:05 AM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** Greg, I'm also concerned about the problem coming back (I mentioned in another email I've also seen this happen). Did you ever try manually clearing the cache directories as LJ Ryan suggested? -charlie On Thu, Aug 7, 2014 at 8:23 AM, Givens, Gregory CTR NPC, Pers 54 gregory.givens@navy.mil wrote: I've seen this on my system before and it was always with a field with no permissions assigned. Flushing the cache resolves it sometimes, but I've seen it come back after subsequent flushes. Try assigning an un-used permissions group to the field. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Thursday, August 07, 2014 10:03 AM To: arslist@ARSLIST.ORG Subject: Permission problem ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
And hold my breath until it that fix comes out? :) I put in a ticket a couple years back now about how an import of an XML definition file containing a form with more than 90 (or ninety something, I forget now) fields would fail. It got logged as a bug and I'm still anxiously waiting for that fix to show up in a release! Alright, maybe not so anxiously as I've long since worked around the problem. And since it would appear that this issue isn't affecting many people, it would understandable not be a priority to BMC. This problem would probably rate the same as my XML import problem. But what I'm really hoping that your suggested fix has eliminated the problem from my system (whereas perhaps my previous attempts flushing the cache or changing permissions only masked it temporarily somehow). I'm also hoping that since the problem isn't affecting many people, this means that whatever caused the problem in the first place is a corner case and is unlikely to happen to me again. On Thu, Aug 7, 2014 at 9:07 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Welleven if this 'fixes' it, you need to address the 'why' eventually...and the only person that can address that is BMC...and being you are running the latest version, latest service pack, latest patchthere would obviously need to be another fix put in place. On Thu, Aug 7, 2014 at 10:05 AM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** Greg, I'm also concerned about the problem coming back (I mentioned in another email I've also seen this happen). Did you ever try manually clearing the cache directories as LJ Ryan suggested? -charlie On Thu, Aug 7, 2014 at 8:23 AM, Givens, Gregory CTR NPC, Pers 54 gregory.givens@navy.mil wrote: I've seen this on my system before and it was always with a field with no permissions assigned. Flushing the cache resolves it sometimes, but I've seen it come back after subsequent flushes. Try assigning an un-used permissions group to the field. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Thursday, August 07, 2014 10:03 AM To: arslist@ARSLIST.ORG Subject: Permission problem ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission problem
Charlie, I had not tried clearing the tomcat cache I created a group called Remedy Admin and assigned the permissions (assigning it to Administrator did not work) At the time we were on 7.5 and I only noticed it on buttons and tab panels. I have not seen the issue since updating to 7.6.04 Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Thursday, August 07, 2014 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Permission problem ** Greg, I'm also concerned about the problem coming back (I mentioned in another email I've also seen this happen). Did you ever try manually clearing the cache directories as LJ Ryan suggested? -charlie On Thu, Aug 7, 2014 at 8:23 AM, Givens, Gregory CTR NPC, Pers 54 gregory.givens@navy.mil wrote: I've seen this on my system before and it was always with a field with no permissions assigned. Flushing the cache resolves it sometimes, but I've seen it come back after subsequent flushes. Try assigning an un-used permissions group to the field. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Thursday, August 07, 2014 10:03 AM To: arslist@ARSLIST.ORG Subject: Permission problem ** I'm at a loss and would appreciate any suggestions on how to fix this. I have a field on a form that has no privileges configured on it, so no one but full admins should see it. But for some reason an underprivileged user account can see this field on the mid-tier running on the same machine, call it machine QA. I have the same form on a server mid-tier running on machine DEV, and the field is appropriately invisible to the (effectively) same user account. If I point DEV's mid-tier at server QA, the field is appropriately invisible. If I point QA's mid-tier at server DEV, the field is appropriately invisible. I've tried the above on different browsers running on different machines with the same results. So, it seems that the problem manifests ONLY when QA's mid-tier is pointing at QA's server. I've (of course) tried flushing the cache on QA's mid-tier, bouncing QA's Tomcat, and even bouncing machine QA itself, but the problem persists. And during the these bounces, I've turned off QA's cache persistence but no joy. The field (in this case) is a display field, so this is NOT an issue about seeing or modifying data without appropriate privileges. So I have no reason to suspect a problem with ARS itself not enforcing permission policies, and in fact the evidence (outlined above) would seem to suggest something wrong with QA's mid-tier. But it IS an issue (to me) that the field is visible. I've simplified my description here a bit and the problem does extend beyond what I've described here. But my guess is that if I can solve this problem the other similar elements will resolve too. Still, if appears relevant I can describe more details. All of the servers and mid-tiers are running v8.1.01 Has anyone seen this before? Any suggestions on how to fix this? I haven't gone as far as uninstalling/reinstalling the mid-tier or tomcat yet, do anyone think this will help? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Tomcat with IIS
Hi all - I have a dumb problem. I can't get Tomcat to work with IIS on Windows Server 2008 R2. This is with a completely vanilla install of Remedy ARS 8.1 using SQL server. The install went fine, there was no problem I could see. I've uninstalled and re-installed the mid-tier several times. I've checked all of the connectors I could find on the tomcat side and the virtual directory stuff on the IIS side. The jakarta virtual directory exists, and all of the registry settings and file configurations look right. IIS responds to normal requests - but any request to the virtual directory just doesn't work. The default URL to configure the MT is this: http://localhost:8080/arsys/shared/config/config.jsp Localhost resolves correctly to the local machine - for kicks I have tried the actual machine name too, with the same results. I feel like I am missing something really obvious here...but I haven't worked with Windows/IIS in ages. I know this is vague...but... thoughts? B. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat with IIS
Is Tomcat actually listening on port 8080? If Tomcat is listening on that port just http://localhost:8080 should bring up a Tomcat home page Check the Tomcat server.xml to see what Tomcat is configured for. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, August 07, 2014 4:16 PM To: arslist@ARSLIST.ORG Subject: Tomcat with IIS ** Hi all - I have a dumb problem. I can't get Tomcat to work with IIS on Windows Server 2008 R2. This is with a completely vanilla install of Remedy ARS 8.1 using SQL server. The install went fine, there was no problem I could see. I've uninstalled and re-installed the mid-tier several times. I've checked all of the connectors I could find on the tomcat side and the virtual directory stuff on the IIS side. The jakarta virtual directory exists, and all of the registry settings and file configurations look right. IIS responds to normal requests - but any request to the virtual directory just doesn't work. The default URL to configure the MT is this: http://localhost:8080/arsys/shared/config/config.jsp Localhost resolves correctly to the local machine - for kicks I have tried the actual machine name too, with the same results. I feel like I am missing something really obvious here...but I haven't worked with Windows/IIS in ages. I know this is vague...but... thoughts? B. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat with IIS
IIS is usually started by an internal Windows user. I forget the format of the name but its something like USR_WindowsServerName. Make sure this user has read write and execute permissions wherever appropriate. I forget the list of places to look for this but its not that hard to work your way backwards. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, August 07, 2014 5:16 PM To: arslist@ARSLIST.ORG Subject: Tomcat with IIS Hi all - I have a dumb problem. I can't get Tomcat to work with IIS on Windows Server 2008 R2. This is with a completely vanilla install of Remedy ARS 8.1 using SQL server. The install went fine, there was no problem I could see. I've uninstalled and re-installed the mid-tier several times. I've checked all of the connectors I could find on the tomcat side and the virtual directory stuff on the IIS side. The jakarta virtual directory exists, and all of the registry settings and file configurations look right. IIS responds to normal requests - but any request to the virtual directory just doesn't work. The default URL to configure the MT is this: http://localhost:8080/arsys/shared/config/config.jsp Localhost resolves correctly to the local machine - for kicks I have tried the actual machine name too, with the same results. I feel like I am missing something really obvious here...but I haven't worked with Windows/IIS in ages. I know this is vague...but... thoughts? B. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Another Tomcat issue
All, I am on a 7.1 ar system and Mid-tier is 7.1 as well. Windows 2003. Tomcat version 5.5.34. I can start tomcat with Local System as the service account. I can't start tomcat with service account name.This use to work but we had to change the Domain name of the service account and now I have the problem of not being able to start tomcat.I attempts to start but then I get the error that Windows could not start tomcat on local computer. The configuration for tomcat has the correct domain/service account name. Also in the ar.cfg file for the Db User: I had to set the new domain name. The Windows SA are telling that something in tomcat or the Mid tier must have a reference to the old Domain name. Thanks, Teresa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat with IIS
B. Sorry I don't have answer but I am interested in the answers you get. I have a similar situation on an 8.1 newly installed system. But my difference is I can get 8080 to work but I need to Use https and my redirector port is not working. Be happy to share my server.xml file with you if you need it. Thanks, Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 07, 2014 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat with IIS ** Is Tomcat actually listening on port 8080? If Tomcat is listening on that port just http://localhost:8080 should bring up a Tomcat home page Check the Tomcat server.xml to see what Tomcat is configured for. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, August 07, 2014 4:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Tomcat with IIS ** Hi all - I have a dumb problem. I can't get Tomcat to work with IIS on Windows Server 2008 R2. This is with a completely vanilla install of Remedy ARS 8.1 using SQL server. The install went fine, there was no problem I could see. I've uninstalled and re-installed the mid-tier several times. I've checked all of the connectors I could find on the tomcat side and the virtual directory stuff on the IIS side. The jakarta virtual directory exists, and all of the registry settings and file configurations look right. IIS responds to normal requests - but any request to the virtual directory just doesn't work. The default URL to configure the MT is this: http://localhost:8080/arsys/shared/config/config.jsp Localhost resolves correctly to the local machine - for kicks I have tried the actual machine name too, with the same results. I feel like I am missing something really obvious here...but I haven't worked with Windows/IIS in ages. I know this is vague...but... thoughts? B. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat with IIS
Tomcat is configured for port 8080 in the server.xml file - but I get no response when I go to the url http://localhost:8080 So I tried to restart Tomcat under the services...and it just hangs when stopping. Obviously, something is wrong with it. But I've been through the entire manual configuration and I can't see anything obvious that's wrong. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 07, 2014 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat with IIS ** Is Tomcat actually listening on port 8080? If Tomcat is listening on that port just http://localhost:8080 should bring up a Tomcat home page Check the Tomcat server.xml to see what Tomcat is configured for. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, August 07, 2014 4:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Tomcat with IIS ** Hi all - I have a dumb problem. I can't get Tomcat to work with IIS on Windows Server 2008 R2. This is with a completely vanilla install of Remedy ARS 8.1 using SQL server. The install went fine, there was no problem I could see. I've uninstalled and re-installed the mid-tier several times. I've checked all of the connectors I could find on the tomcat side and the virtual directory stuff on the IIS side. The jakarta virtual directory exists, and all of the registry settings and file configurations look right. IIS responds to normal requests - but any request to the virtual directory just doesn't work. The default URL to configure the MT is this: http://localhost:8080/arsys/shared/config/config.jsp Localhost resolves correctly to the local machine - for kicks I have tried the actual machine name too, with the same results. I feel like I am missing something really obvious here...but I haven't worked with Windows/IIS in ages. I know this is vague...but... thoughts? B. No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4716 / Virus Database: 3986/7998 - Release Date: 08/07/14 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Hiring BMC Remedy Consultant in Walnut Creek, CA for long term
Hey Usha, I am interested. Regards, Sayli On Aug 6, 2014 2:03 PM, Usha Devi usha.d...@mastech.com wrote: ** I have received an exciting long term opportunity for BMC Remedy Consultant from my direct client in Walnut Creek, CA for 2.5 years long term contract. Wanted to check if anyone might be interested or can refer someone with whom I can speak with for the same. I've pasted just a brief description of the relevant skills/experience needed to be successful in this role. Responsible for development in BMC / Remedy and suite of applications Remedy Developer 8.0 or 8.1 • Remedy Admin 8.0 or 8.1 • ITSM • Atrium • CMDB • Reconciliation Engine • Oracle/SQL 11 g or more (Relational dB skills) • Web services If you are interested in learning more about the above position, please respond back to me via email at usha.d...@mastech.com. You can also call me at 412.436.0333 Ext 2314 Thanks *Usha Devi* [image: image001] *Mastech, Inc., 1000 Commerce Drive, Pittsburgh PA 15275 * *(*412.436.0333 Ext 2314 |Fax: 412.291.3001 e-Mail: usha.d...@mastech.com | www.mastech.com *About Mastech (NYSE Amex: MHH):* Since 1986 Mastech has continued to be a premier provider of talent to the Information Technology industry.We deliver ‘*The Right People'* to our clients. *Please consider the environment and do not print this email unless absolutely necessary.* _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat with IIS
Are your heap. Parameters set correctly? Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: William Rentfrow wrentf...@stratacominc.com /divdivDate:08/07/2014 17:54 (GMT-05:00) /divdivTo: arslist@ARSLIST.ORG /divdivSubject: Re: Tomcat with IIS /divdiv /div** Tomcat is configured for port 8080 in the server.xml file - but I get no response when I go to the url http://localhost:8080 So I tried to restart Tomcat under the services...and it just hangs when stopping. Obviously, something is wrong with it. But I've been through the entire manual configuration and I can't see anything obvious that's wrong. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 07, 2014 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat with IIS ** Is Tomcat actually listening on port 8080? If Tomcat is listening on that port just http://localhost:8080 should bring up a Tomcat “home” page Check the Tomcat server.xml to see what Tomcat is configured for. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, August 07, 2014 4:16 PM To: arslist@ARSLIST.ORG Subject: Tomcat with IIS ** Hi all - I have a dumb problem. I can't get Tomcat to work with IIS on Windows Server 2008 R2. This is with a completely vanilla install of Remedy ARS 8.1 using SQL server. The install went fine, there was no problem I could see. I've uninstalled and re-installed the mid-tier several times. I've checked all of the connectors I could find on the tomcat side and the virtual directory stuff on the IIS side. The jakarta virtual directory exists, and all of the registry settings and file configurations look right. IIS responds to normal requests - but any request to the virtual directory just doesn't work. The default URL to configure the MT is this: http://localhost:8080/arsys/shared/config/config.jsp Localhost resolves correctly to the local machine - for kicks I have tried the actual machine name too, with the same results. I feel like I am missing something really obvious here...but I haven't worked with Windows/IIS in ages. I know this is vague...but... thoughts? B. No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4716 / Virus Database: 3986/7998 - Release Date: 08/07/14 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Scroll down through the Search result gives a Warning message
Hi List Members, Thank you for kind reply. I just reset the 'Disable Change Flag' property of the field , and my issue is now resolved. :) Thanks Neha :) Regards, Ayushi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
