Re: Set Field If syntax when matching on another form
I guess It might depend on your background too. If you come from php or some other coding language it would actually make more sense to do: $status$='status' Since variables begin by $ and strings by '. And there doing the opposite would actually trigger an error so your brain is hard-coded ^_^ Anyway, good to know the right way to do things in all languages. Mobilis in Mobile. Le 18 oct. 2014 à 00:27, Carl Wilson carlbwil...@gmail.com a écrit : ** In addition to this, when I was with Column we did a lot of testing of these types of queries against different DB's for performance tuning - so although some people do say that it does not make a difference we did prove that the indexes were skipped in certain instances on different DB's. When I made my logging application, I added a tab that showed where the qualifications are backwards in their logic due to the above. Other third party logging tools also do the same where they indicate that the query should be reversed for optimal performance. Always a good rule of thumb to stick to the rule of referencing the external (or non local/remote) table field first in the qualification, although this may be now mitigated in the latest versions of the DB's used [good coding practise] J Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: 17 October 2014 23:17 To: arslist@ARSLIST.ORG Subject: Re: Set Field If syntax when matching on another form ** Whew, glad it wasn’t just me! I was taught by Sydney Dent probably about ten years ago IIRC. I learned a lot from that class that I have used over the years. It does grate on me every time I see the “backwards” syntax even if it doesn’t affect anything except my brain. Have a great weekend all! -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle Sent: Friday, October 17, 2014 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Set Field If syntax when matching on another form ** Hi, Everyone: I thought I was the only one who feels automatically driven, like some outside force will punish me if I don’t stick to the ‘Field’ = $Value$ syntax. I can’t write it any other way. I just can’t. Let me try, $Valu…. Nope, can’t do it. It is literally a physical reaction in my gut that won’t let me. With that said, I’m with Carl and Rick. I do believe that in the AR System Performance, Tuning and Troubleshooting 3.x class that we learned to start with remote form.field first and current.value second in qualifications. On page 238 of the manual (copyright 1997 Remedy Corporation), although Set fields aren’t referenced specifically, samples to promote index use are written ‘Field’ = “known value” or ‘Field’ = value. My two cents, Michelle P.S. To Whomever taught this class in Dallas (Richardson), TX in August 1997 – Thank you. This is by far the best Remedy class, I’ve ever attended. I still use the Performance Tuning tips to this day. I still offset escalation interval times to make sure they’re not a factor of 60. I still use = to give an index a starting point, etc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, October 17, 2014 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Set Field If syntax when matching on another form ** Thanks for all the feedback. I was on MSSQL back when I learned this but am on Oracle now so I won’t spend the time to change these when I run across them for now. If I have time I might ping BMC Support to see if they have a definitive answer. Carl I like that you reference local and remote forms, that’s how I normally refer to them myself but I was afraid that some people might think I meant a form on another server. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, October 17, 2014 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Set Field If syntax when matching on another form ** Hi, Depending on the Database used, referencing the local field first (and not the remote table field) will cause the Database to skip the use of the indexes on the remote table and thus cause performance issues with the query. This was mainly present in MS SQL as opposed to Oracle from memory. Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: 17 October 2014 16:34 To: arslist@ARSLIST.ORG Subject: Re: Set Field If syntax when matching on another form ** Same here, 'Field' = $Value$ is what I use, but I'm not really sure why. As Sonny from I, Robot (the movie) says, It just feels wrong. :-) If the $Value$ were null,
Plug In Error
Hello Team, When I click on General Tab under Server Information, I am getting the following error. *Cannot establish a network connection to the AR System Plug-In server :* *server name (51200) REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Success (ARERR 8760)* Kindly suggest how to resolve this issue. Thanks in advance. Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC Atrium Core 8.1.02 Installer
Hi I am trying to upgrade my CMDB 8.1.01 to SP2 and I am getting the following error: -You cannot install or upgrade BMC Atrium CMDB because the installer has detected that a previous installation failed or is currently running. Contact BMC Support to resolve the issue. Do not force the installation or upgrade or delete files manually. Doing so will make the problem worse. Has anyone experienced this before and if so any advice? Thanks in Advance Brad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Atrium Core 8.1.02 Installer
Yes, Check your SHARE:Application Properties entries and look for a failed install. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: Monday, October 20, 2014 6:49 AM To: arslist@ARSLIST.ORG Subject: BMC Atrium Core 8.1.02 Installer ** Hi I am trying to upgrade my CMDB 8.1.01 to SP2 and I am getting the following error: · [X] You cannot install or upgrade BMC Atrium CMDB because the installer has detected that a previous installation failed or is currently running. Contact BMC Support to resolve the issue. Do not force the installation or upgrade or delete files manually. Doing so will make the problem worse. Has anyone experienced this before and if so any advice? Thanks in Advance Brad _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Atrium Core 8.1.02 Installer
Hi Brad, Please check what is failed in 8.1 SP1 because of which you see this error during upgrade. Please take DB backup . One will have to fix the failure. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, October 20, 2014 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Atrium Core 8.1.02 Installer ** Yes, Check your SHARE:Application Properties entries and look for a failed install. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: Monday, October 20, 2014 6:49 AM To: arslist@ARSLIST.ORG Subject: BMC Atrium Core 8.1.02 Installer ** Hi I am trying to upgrade my CMDB 8.1.01 to SP2 and I am getting the following error: · [Image removed by sender.] You cannot install or upgrade BMC Atrium CMDB because the installer has detected that a previous installation failed or is currently running. Contact BMC Support to resolve the issue. Do not force the installation or upgrade or delete files manually. Doing so will make the problem worse. Has anyone experienced this before and if so any advice? Thanks in Advance Brad _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Atrium Core 8.1.02 Installer
Hi Ok checked the Share:Application_properties form and found 2 failed entries: One is for the Product Catalog and the other is for BMC Atrium CMDB 8.1.01 On Mon, Oct 20, 2014 at 1:26 PM, Patil, Vivek vivek_pa...@bmc.com wrote: ** Hi Brad, Please check what is failed in 8.1 SP1 because of which you see this error during upgrade. Please take DB backup . One will have to fix the failure. Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tanner, Doug *Sent:* Monday, October 20, 2014 4:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC Atrium Core 8.1.02 Installer ** Yes, Check your SHARE:Application Properties entries and look for a failed install. Doug *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy *Sent:* Monday, October 20, 2014 6:49 AM *To:* arslist@ARSLIST.ORG *Subject:* BMC Atrium Core 8.1.02 Installer ** Hi I am trying to upgrade my CMDB 8.1.01 to SP2 and I am getting the following error: · [image: Image removed by sender.] You cannot install or upgrade BMC Atrium CMDB because the installer has detected that a previous installation failed or is currently running. Contact BMC Support to resolve the issue. Do not force the installation or upgrade or delete files manually. Doing so will make the problem worse. Has anyone experienced this before and if so any advice? Thanks in Advance Brad _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Atrium Core 8.1.02 Installer
Hi So just wanted to share one of the errors in the CMDB installation log: *[ERROR][Mon Oct 20 13:21:36.930] ImportFileNode- 8000 The error handler can not be found on this server. * *[WARNING][Mon Oct 20 13:21:36.930] ImportFileNode- 55 The following item was not imported COM:DCL:CreateCOMCompany_740`!* *[ERROR][Mon Oct 20 13:21:36.931] LoadComponent- Definition Import failed for C:\Program Files\BMC Software\AtriumCore\dsl\com\workflow\en\.\COM%LoadCompany2.def (return code 2)* *[ERROR][Mon Oct 20 13:21:48.381] LoadComponent- At least one file in definitions list returned an error* *[ERROR][Mon Oct 20 13:21:56.310] LoadComponent- Errors processing component com, worst overall return code = 2]}* I went and tried to import that Def file using the Developer tool and got the same error which is The following item was not imported: COM:DCL:CreateCOMCompany_740`!' I will continue to investigate :-) Cheers Brad On Mon, Oct 20, 2014 at 1:26 PM, Patil, Vivek vivek_pa...@bmc.com wrote: ** Hi Brad, Please check what is failed in 8.1 SP1 because of which you see this error during upgrade. Please take DB backup . One will have to fix the failure. Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tanner, Doug *Sent:* Monday, October 20, 2014 4:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC Atrium Core 8.1.02 Installer ** Yes, Check your SHARE:Application Properties entries and look for a failed install. Doug *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *BradRemedy *Sent:* Monday, October 20, 2014 6:49 AM *To:* arslist@ARSLIST.ORG *Subject:* BMC Atrium Core 8.1.02 Installer ** Hi I am trying to upgrade my CMDB 8.1.01 to SP2 and I am getting the following error: · [image: Image removed by sender.] You cannot install or upgrade BMC Atrium CMDB because the installer has detected that a previous installation failed or is currently running. Contact BMC Support to resolve the issue. Do not force the installation or upgrade or delete files manually. Doing so will make the problem worse. Has anyone experienced this before and if so any advice? Thanks in Advance Brad _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Open question to BMC on troubleshooting without the WUT
I've not tested this:
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htmlhead/headbodyp
%
String myhostname= null;
try {
myhostname= InetAddress.getLocalHost().getHostName();
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}
if (myhostname!=null) { %
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John
--
SSO Plugin for the BMC product set
http://www.javasystemsolutions.com/jss/ssoplugin
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Re: Plug In Error
Hi babajan, Can you please chk with your ar.cfg and armonitor.cfg. any load balancer name is available instead of individual server. Regards, GLS... On Oct 20, 2014 12:30 PM, babajan baig moghul.b...@gmail.com wrote: ** Hello Team, When I click on General Tab under Server Information, I am getting the following error. *Cannot establish a network connection to the AR System Plug-In server :* *server name (51200) REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Success (ARERR 8760)* Kindly suggest how to resolve this issue. Thanks in advance. Regards, -Babajan. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)
If BMC follows suit with what they have done in the past on other products similarly positioned, I fully expect that MyIT becomes part and parcel of the SRM offering. Since it appears they are going to follow the same approach for all the interfaces for Remedy, it would seem silly that they have SRM and then MyIT as two separate offerings when it will be more attractive to a customer to have them combined as one. Just my $.02 Jim Coryat Sr. Software Engineer Micron Technology, Inc. From: Pat Zandi [mailto:remedy...@gmail.com] Sent: Wednesday, October 08, 2014 9:39 AM Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** Nice. That is a good direction ... Sent from my iPhone On Oct 8, 2014, at 7:54 AM, Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com wrote: ** My understanding is that the goal is to eventually use that platform as a the primary interface for Remedy, so it is not an extra product. Currently, the scope of Smart IT is limited to Incidents and Work Orders though. By the way, I downloaded it last week when it was available on EPD, but I haven’t had time to install it yet. However, I’ve seen demos and it’s really cool. Forget about the ITSM competitors, I already see how rolling this out is going to make other apps in my company look bad for their lack of intuitiveness and lack of mobility. In fact, I think this will be among the first non-saas tools (maybe even the first beyond email) that has a strong mobile interface used in my organization. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Tuesday, October 07, 2014 9:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which is compatible back to ITSM 7.6.04 SP2….. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Tuesday, October 07, 2014 9:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote: ** BMC and the Remedy ITSM team are pleased to announce our next generation Remedy IT Service Management experience, Remedy with Smart IThttp://www.bmc.com/it-solutions/remedy-smart-it.html. Smart IT provides Remedy users an entirely new experience! An experience that is intelligent, mobile and beautiful. Intelligent Interactions: More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff. Beautiful Experience: More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience. Mobile First: Same service desk, any device. Get responsive service delivery from anywhere. Always up to date with instant access even while remote. Collaborative Knowledge: Real-time, every time. Embrace a new paradigm where knowledge is enabled not only by articles, but through instant service desk collaboration. To read more information on how to get started with Remedy with Smart IT follow this linkhttps://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+with+Smart+IT+1.0. The Remedy ITSM team is excited to be a major part of this year’s BMC Engage user conference. We understand that not everyone can join us in-person at Engage. However, you can still learn about Smart IT from the comfort of your own desk or home as we bring the Remedy @ Engage experience to you via live streaming video. Key members of the Remedy team, including Robin Purohit - ITSM President, will host a special, live session at noon EST on October 15th introducing Remedy with Smart IT. Register here to join the BMC Remedy teamhttp://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html as we celebrate the release of this fantastic new Remedy experience that provides every customer a smarter service desk. Although this particular announcement is focused on the packaged applications, there is a lot going on with the platform as well. All of the work that is being done to enable the new Smart IT approach is being done within the platform and will therefore be available for anyone doing customizations or building custom applications. All changes in the AR System or mid-tier will be available in
Re: BMC Engage 2014
Last I heard attendees will get access to them in a couple of weeks From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: October 19, 2014 1:00 AM To: arslist@ARSLIST.ORG Subject: BMC Engage 2014 ** It was fun and a great learning experience being at this years BMC user event. Nice to put a face to some of the ars listers and being surrounded by like minds. Very excited to see what the future holds for BMC. Does anyone know if BMC will release the PowerPoint's of some of the sessions? Saji Philip _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ENGAGE 2014 Commentsry
After 3 days, Remedy Jesus has risen from his slumber. What a great time it was! It made me feel better about the future of the product. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Monday, October 13, 2014 9:27 AM To: arslist@ARSLIST.ORG Subject: ENGAGE 2014 Commentsry Hello ARSLIST! Please post to this thread if you are at the BMC Engage 2014 conference and would like to share your observations with the lust readers damn it Siri that's list readers (well most of them) who are not able to attend. Props, kudos, booboos, oops, wild rants and applause are all appropriate here, as well as your descriptions of the conference and the Disney World experience just a short boat it bus from here. Also note there are lots of other social media connections to the BMC streams available. Facebook, Twitter, Linked-In, the conference web pages and the BMC Engage app for smartphones all have ways to get official information and exchange messages. Talk soon! Doug -- Doug Blair +1 224-558-5462 Sent from my iPhone6+ Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Smart IT install
After attending BMC Engage and getting gitty over Smart IT, we installed it on one of our sandboxes. Pretty easy install... Still a work in progress but excited about what's to come. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
