Re: ITSM Support Groups

[Ray Gellenbeck]

No, I have not seen an out-of-the-box way to do this.  Adding one or more 
ActiveLinks that watche the selection of the (re)assigned group and throws up 
an error dialogue if that group is assigned would be the only way I can quickly 
think to achieve this.  Less-than-ideal, but it would serve the purpose.  They 
could continue working their existing tickets but nobody could set new tickets 
to their group due to the new AL(s) watching the (re)assignment.

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Re: Description of Database (BMC Remedy ITSM 7.6.04)

[Ray Gellenbeck]

You'll have to log in to access the 7.6.04 as it is in pdf format:

https://docs.bmc.com/docs/download/attachments/483508247/ARS_DBReferenceGuide_7604.pdf


The V8.x doc is free online:

https://docs.bmc.com/docs/display/public/ars8000/Understanding+the+AR+System+database


Ray Gellenbeck
Red Mango LLC
www.redmangollc.com

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Re: Service Execution - Set Field and Push Field

[Ray Gellenbeck]

Others said it more eloquently, but mine is the shorter version...

You can remove the "service execution" portion of the question...they function 
the same way as they do in the other operations.

Set field - set the value of a field on the target/current form (client-side 
operation on the displayed/existing record/form)

Push field - set the value of a single or defined range of records in the 
database table (server-side operation on target record(s)).

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CMDB Federation - Anyone have a standard/handy CSV file ARDBC plugin?

[Ray Gellenbeck]

The current client wants to federate a CSV file that is formed from a 
concatenation of several disperate and ugly formats.  Rather than dealing with 
frequent imports and reconciliation, it would be better to go federation.  Does 
anyone have an old tried-but-true ARDBC plugin for federating CSV?

If not, I'll work with the client to move the data to a compliant format that 
one of the existing plugin's use, but if anyone has one or has written one in 
ARDBC, I'll gladly take responsibility for editing the mapping, no expectation 
of "support" or hand-holding.

Thanks in advance...

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Re: Load Balancing on Remedy Server Group

[Mueller, Doug]

Raj,

For your environment, things are pretty simple.

You have two servers you want to load balance across.  You can use any load 
balancer mechanism you want to simply direct traffic to either of them using 
whatever balancing strategy (round robin, percentage, whatever) you want.

You can use a software load balancer without issue – in fact, the majority of 
AR System customers do use software load balancers.  It can run on the same 
machine as one of the AR System servers or on a separate machine (of course if 
you run on one of the same machines, if you lose the machine, you lose your 
load balancer so it is best to run on a separate machine).  And, wherever I say 
machine, it can be a VM of course.

There is no special configuration you have to worry about for a simple scenario 
of a balancer over AR System servers.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raj
Sent: Monday, December 29, 2014 7:15 PM
To: arslist@ARSLIST.ORG
Subject: Load Balancing on Remedy Server Group

**
Hello All,
Looking for some information on load balancing our remedy in server group 
install.
Currently, we installed ARS v8.1 in Server Group on 2 VMs(OS - Linux).
We tested some fail-over scenarios and it is working fine after we configured 
entries in Server Group Operation Ranking form.

We are fairly new to Server Group install and load balancing our Remedy 
environment.
We do not have mid-tier but we only use Remedy User Tool(v7.6.04 SP5).
We may not be able to go the route of hardware load balancing since it would 
require new hardware/server provision.

Considering the above facts, looking for some suggestions/recommendations from 
Remedy gurus in here on what can be done in our environment to facilitate load 
balancing.

Regards,
Raj
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Service Execution - Set Field and Push Field

[Grooms, Frederick W]

A filter running in a service operation is no different than a filter running 
in a submit or modify operation.  Set fields and Push fields work the same way. 
 The only difference for Set fields is that there is no automatic save to the 
database of the form's data.

If you are talking about the Service Action in a filter then you send data to 
the service in the input mapping and receive data back in the output mapping.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of James Smith
Sent: Tuesday, December 30, 2014 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Service Execution - Set Field and Push Field

Hi All and A Happy New Year,

It might be a simple question for many of you but I have no clue about it. I 
need to know the difference between set field action and push field action in a 
service execution option of a filter. I am not expecting the basic difference 
between set field and push field action.

Cheers!
James




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Re: Service Execution - Set Field and Push Field

[Mueller, Doug]

James,

First, let's take a look at what a service execution is

When you issue a service call, you are issuing a call to the form you are 
targeting -- just like when you do a create or a set or a get operation.  So, 
you are working IN THE CONTEXT of the form that you have specified in the 
service call.  The key is that there is no insert or update performed to the 
database when the service call is issued.  It will perform all the filters that 
fire on service and return whatever fields are requested by the service call, 
but that is all.  If you did specify an entryID with the service request, it 
will perform the operation within the context of THAT entry.  In other words, 
if you reference a field and that value is not in the input list of fields, it 
will get the value from the entry in the database for processing.  If you do 
not specify an entryID with the service request, the operation is independent 
of any existing entry and any reference to a field that is not present in the 
input list (or loaded by a previous filter operation) will be NULL.

OK, now that you understand what a service call is and how it works...

The answer to your question is -- Set Fields and Push Fields work EXACTLY THE 
SAME within a Service call as they do for any other call.

A Set Fields will set fields on the current transaction record (within the 
context of a single entry if an entry ID was specified or for a "blank" entry 
if no entry ID was specified).  Note that if you specified an entryId, there is 
NO update of that entry, the set fields will update the transaction and the 
transaction values at the end are what are returned by the service call in the 
result parameters.

A Push Fields will operate on some other entry in the system as specified by 
the push fields qualification.

Does this give you what you need?

Doug Mueller



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of James Smith
Sent: Tuesday, December 30, 2014 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Service Execution - Set Field and Push Field

Hi All and A Happy New Year,

It might be a simple question for many of you but I have no clue about it. I 
need to know the difference between set field action and push field action in a 
service execution option of a filter. I am not expecting the basic difference 
between set field and push field action.

Cheers!
James

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Service Execution - Set Field and Push Field

[James Smith]

Hi All and A Happy New Year,

It might be a simple question for many of you but I have no clue about it. I 
need to know the difference between set field action and push field action in a 
service execution option of a filter. I am not expecting the basic difference 
between set field and push field action.

Cheers!
James

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SOLVED: Overlays and Active Links

[Brittain, Mark]

Thanks LJ

Wasn’t sure if an active link was a property of the button. The way you 
describe it makes sense.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, December 30, 2014 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overlays and Active Links

**
Mark,
An overlay is if you are modifying that object.  If you are adding an Active 
Link to a button, you are not modifying the form, view or button, so none of 
them would need an overlay, and you would only need an Active Link overlay if 
you were modifying an existing base level Active Link, which it doesn't sound 
like you are doingso nono overlay needed.

On Tue, Dec 30, 2014 at 8:33 AM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
HI All & Happy New Year!

This is a fairly simple question but the answer could go either way. I need to 
add an active link to a button on a OTB ITSM form. Do I need to create an 
overly for the form, view and button first, or can I just add the active link? 
I would think I could just add the link but thought I would ask.

ARS 7.6.04 SP5
ITSM 7.6.04 SP2

Thanks
mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
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This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
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Re: Overlays and Active Links

[LJ LongWing]

Mark,
An overlay is if you are modifying that object.  If you are adding an
Active Link to a button, you are not modifying the form, view or button, so
none of them would need an overlay, and you would only need an Active Link
overlay if you were modifying an existing base level Active Link, which it
doesn't sound like you are doingso nono overlay needed.

On Tue, Dec 30, 2014 at 8:33 AM, Brittain, Mark 
wrote:

> **
>
> HI All & Happy New Year!
>
>
>
> This is a fairly simple question but the answer could go either way. I
> need to add an active link to a button on a OTB ITSM form. Do I need to
> create an overly for the form, view and button first, or can I just add the
> active link? I would think I could just add the link but thought I would
> ask.
>
>
>
> ARS 7.6.04 SP5
>
> ITSM 7.6.04 SP2
>
>
>
> Thanks
>
> mark
>
>
>
> *Mark Brittain*
>
> Sr. OSD Systems Engineer
>
> ITILv3 Foundation, Continual Service Improvement
>
> *NaviSite, Inc. – A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315.634.9337
>
> Mobile: 315.882.5360
>
> [image: navsig]
>
>
>
> --
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Overlays and Active Links

[Brittain, Mark]

HI All & Happy New Year!

This is a fairly simple question but the answer could go either way. I need to 
add an active link to a button on a OTB ITSM form. Do I need to create an 
overly for the form, view and button first, or can I just add the active link? 
I would think I could just add the link but thought I would ask.

ARS 7.6.04 SP5
ITSM 7.6.04 SP2

Thanks
mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
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This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
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unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

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Re: Java error

[Hennigan, Sandra, CTR, DSS]

Victoria,

As a starting place, delete the content of the workspace folder.

Thank you,

Sandra

Sandra Hennigan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Williamson, Victoria 
Sent: Tuesday, December 30, 2014 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Java error

** 

All, 

 

Has anyone experienced a java error code 805306369?  I'm receiving it when I 
attempt to open Developer Studio.

 

Very Respectfully,

 

Victoria Williamson

infozen

Remedy Developer

Office: 240.568.5462

victoria.william...@tsa.dhs.gov  

vwilliam...@infozen.com  

 

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Thank you and Goodbye!

[Nau, Michael]

Dear Listers,

today I ran the shutdown script on our ARS servers for the last time. After 
almost 7 years of Remedy, we're moving on. I will think back to countless days 
and nights of hard work, frustration, laughter and satisfaction we had with 
Remedy. I want to keep this short, but as an engineer / developer hybrid I have 
to say that the stability of the core system was always excellent. We had ONE 
downtime supposedly caused by an internal error in all these years.

I haven't contributed much to the list, mainly because whenever I was thinking 
about a 'might-work' solution to a problem posted here, one of the gurus had 
already supplied a 'will-work' solution ;-)  I have, however, gained great 
insights from reading the discussions and your vast knowledge of the inner 
workings of the system. When searching for a solution to a problem, our search 
order was always List - Community - Google.

I wish you all the very best and a great start into 2015.

Regards,
Michael


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Java error

[Williamson, Victoria]

All,

Has anyone experienced a java error code 805306369?  I'm receiving it when I 
attempt to open Developer Studio.

Very Respectfully,

Victoria Williamson
[infozen]
Remedy Developer
Office: 240.568.5462
victoria.william...@tsa.dhs.gov
vwilliam...@infozen.com


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Re: Gone Private

[Hennigan, Sandra, CTR, DSS]

Best of luck on your next adventure!

Sandra


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck
Sent: Monday, December 29, 2014 5:13 PM
To: arslist@ARSLIST.ORG
Subject: OT: Gone Private

For my friends and collegues I have known over the past 16+ years (egad, has it 
been that long?), I just wanted to thank you for your collaboration and kind 
words over time.

I have taken "the leap" and moved into private practice now, leaving Sony and 
the warmth of San Diego.  My first gig is helping a client in Wisconsin with 
their discovery, asset and CMDB needs for a while before helping them 
transition to ServiceNow (no stones, please).  Despite recent hiccups, I remain 
a Remedy fan, but there's no denying the popularity and demand for SN work, so 
give the people what they want.

I'll see you at various ITSM events such as Pink and maybe WWRUG or the BMC 
equivalent and Knowledge15.  Thanks again for the wild ride and looking forward 
to more to come.  If you want to collaborate in the future, hit my website at 
www.redmangollc.com and I'll definately continue to help here.


Regards,

RG

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