Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

[Jameela s]

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On Mar 21, 2015 7:59 PM, Aditya Shrivastava  wrote:
Hi Pavan,

Hope you too resolve it soon., good luck!!


Regards,
Aditya

On Thu, Mar 19, 2015 at 6:27 PM, Nagidi Pavan  wrote:

> **
> Thanks Aditya,
>
> One of my senior colleagues had resolved this issue with all trail and
> error method. I will get from him what has been done to fix this issue.
>
>
>
> On Thu, Mar 19, 2015 at 11:37 AM, Aditya Shrivastava 
> wrote:
>
>> **
>> Hi Pavan,
>>
>> Please find my responses inline. Thanks!
>>
>> Bottomline:
>> 1) Compile all the 65 INVALID objects, in fact they are the reason for
>> longer run of your ITSM upgrade installer. They should have been identified
>> before running installer and must have been re-compiled. Keep checking for
>> them when installer is running and compile them.
>> 2) You have trouble importing one join form. Take backup of base forms in
>> your environment. Import OOTB 8.1.02 version of the form directly.
>>
>> Regards,
>> Aditya Shrivastava
>>
>> On Tue, Mar 17, 2015 at 6:50 PM, Nagidi Pavan 
>> wrote:
>>
>>> **
>>> Hi Aditya,
>>>
>>> Thank you very much for your reply. Please find my answers below.
>>>
>>> 1) Which database you have? If you have Oracle, did you check for
>>> INVALID objects while installing/upgrading?
>>> ANS: Oracle, How do we checked INVALID objects by the below query and it
>>> fetched almost 65 entries
>>> select object_name,object_type,status from user_objects where
>>> status='INVALID';
>>>
>>
>>
>>> [APS]: Yes, this query gives you count of INVALID objects. You can
>>> re-compile these objects using "Compile" option from whatever software you
>>> are using. or run query to compile those objects.
>>>
>> Any suggestions to correct them is highly appreciated, also I would like
>>> to know why they are INVALID. How to troubleshoot that?
>>>
>> There are INVALID objects because of the fact that there are some
>> structural differences between how Remedy and Oracle creates tables and
>> views. But this is not a big problem as those INVALID objects can be
>> "Compiled" and then everything would be in sync.
>>
>>>
>>> 2) Hope you must have seen ITSM install log files, but would again
>>> suggest you to look through logs and find out which .def failed to import.
>>> For ex chg_deplapp.def etc
>>> ANS: Fixed all most all the issues that we could see in the logs. The
>>> issues which we are seeing now is while importing
>>> CHG:ChangeRelationshipinterface form, which does not exist in 7.6.03 but
>>> seems like newly added in 8.1.02
>>>
>>> [APS]: I believe you have already followed recommended upgrade path
>> 7.6.03 to 7.6.04 to 8.1.02.
>> Since this form doesn't exist in 7.6.03, I would like to try out
>> following:
>> 1. Identify the def to which it belong like chg_deplapp**.def and try to
>> import this form alone from 8.1.02_install folder.
>> 2. If unable to find the def, you can try importing def of this form
>> alone obtained from an OOTB environment. Please note this is a join form so
>> you should have the base forms inn your environment
>> CHG:ChangeRelationshipinterface -> CHG:Associations + CHG:ChangeInterface
>>
>>
>>> 3) Go through all INC/PBM/CHG and import all the failed def files.
>>> ANS: imported all the def files related to INC and PBM only facing
>>> issues while importing chg_deplapp.def and especially with
>>> CHG:ChangeRelationshipinterface form.
>>>
>>
>> [APS]:  You can try importing def of this form alone obtained from an
>> OOTB environment.
>>
>>>
>>> 4) If you are facing issues with specific form import also - suggest you
>>> to modify them, save changes and again try to import them.
>>> ANS: Since we are only facing issues with
>>> CHG:ChangeRelationshipinterface form, is that fine modifying that form?
>>> My only concern is the above mentioned form does not exist in 7.603. We
>>> are upgrading ITSM from 7.6.03 to 8.1.02.
>>>
>>
>> [APS]: As you said, this form doesn't exist in old environment and might
>> be newly added one. Would suggest take backup of base forms and import the
>> newly added join form obtained from an OOTB environement.
>>
>>>
>>> Please let me now your thoughts and any suggestions to move forward!!
>>>
>>> Thanks once again.
>>>
>>>
>>> On Tue, Mar 17, 2015 at 9:07 AM, Aditya Shrivastava >> > wrote:
>>>
 **
 Hi Pavan,

 1) Which database you have? If you have Oracle, did you check for
 INVALID objects while installing/upgrading?
 2) Hope you must have seen ITSM install log files, but would again
 suggest you to look through logs and find out which .def failed to import.
 For ex chg_deplapp.def etc
 3) Go through all INC/PBM/CHG and import all the failed def files.
 4) If you are facing issues with specific form import also - suggest
 you to modify them, save changes and again try to import them.

 Let us know how it goes. Thanks!

 Regards,
 Aditya

 On Tue, Mar 17, 2015 at 5:59 AM, Nagidi Pavan 
 wrote:

> **
> Hello

Error installing Atrium Core Patch 8.1.0.2

[jham36]

Hello all,

We are setting up a new production environment.  ARSystem, ITSM and Attrium 
Core are all installed.  When we try to install the patch for Attrium Core, 
we get an error.
LOG EVENT {Description=[SET PROPERTY 
VALIDATION_ERROR_RESULT],Detail=[INVALID_AR_INSTALLATION_NOT_FOUND]}

I would think that NOT finding an invalid install would be a good thing, 
but apparently not in this case. So... the atrium patch installer cannot 
find our AR install even though it had no problems finding the arcache.exe 
within the AR install directory a few lines above this error.

Support has sent us new ARSystemInstalledConfiguration.xml and 
AtriumCoreInstalledConfiguration.xml files that have not helped.  I have 
verified that the BMC_AR_SYSTEM_HOME path is set correctly.

We are on Windows 2008 SP2 server
Oracle 11gR2 db.

Thanks,
James


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Re: 7.6.04 Install question...

[richard....@bwc.state.oh.us]

Good suggestion - looks like there was no ar service even created. The 
portmapper service was there but
No AR service. Hmm





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben
Sent: Tuesday, March 24, 2015 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Install question...

**
Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, 
"richard@bwc.state.oh.us" 
mailto:richard@bwc.state.oh.us>> wrote:

I'm trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install - no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the "Post Upgrade
Extractor" screen where it shows a progress bar for "Starting AR
System Server Services..." where it looks like it's hung - the Progress bar 
hasn't moved in an hour.

No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
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this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message. _ARSlist: "Where the Answers Are" and have been for 
20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
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this message. Portions of this message may be confidential under an exemption 
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this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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Re: 7.6.04 Install question...

[Scott Philben]

Check Services and see if the ARSystem service is starting. If not, try kicking 
it off yourself and see if the installer sees it when it is up and continues.



On Mar 24, 2015, at 11:57 AM, "richard@bwc.state.oh.us" 
 wrote:

 
I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install – no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the “Post Upgrade
Extractor” screen where it shows a progress bar for “Starting AR
System Server Services…” where it looks like it’s hung – the Progress bar 
hasn’t moved in an hour.
 
No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!
Portions of this message may be confidential under an exemption to Ohio's public records 
law or under a legal privilege. If you have received this message in error or due to an 
unauthorized transmission or interception, please delete all copies from your system 
without disclosing, copying, or transmitting this message. Portions of this message may 
be confidential under an exemption to Ohio's public records law or under a legal 
privilege. If you have received this message in error or due to an unauthorized 
transmission or interception, please delete all copies from your system without 
disclosing, copying, or transmitting this message. _ARSlist: "Where the Answers 
Are" and have been for 20 years_
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7.6.04 Install question...

[richard....@bwc.state.oh.us]

I'm trying to install 7.6.04 on a 2012 test server. Should be a pretty easy 
install - no email, no
SNMP, etc. but set up with the group option chosen (to access an existing 
database with an
Already existing 2003 system server).  All goes well until the install gets to 
the "Post Upgrade
Extractor" screen where it shows a progress bar for "Starting AR
System Server Services..." where it looks like it's hung - the Progress bar 
hasn't moved in an hour.

No error message, nothing. Any suggestions from any 2012 server setups?  Thanks!
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. Portions of this message may be confidential under an exemption 
to Ohio's public records law or under a legal privilege. If you have received 
this message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.

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Re: How to find SQL query while querying a vendor form

[MalviyaSaurabh]

Thanks all for your inputs.
I could not find anything from the loggin option as the pluin log level were
set to ALL. However I happened to look into configuration file of this
custom plugin and could see the path of the log file for this plugin. I was
able to see the relavant SQL queries in the plugin loggin file.

Regards,
Saurabh



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Re: Naming the Navigation Items for Horizantal/Vertical Navigation

[babajan baig]

Hello Anil/Team,

Thank you for your quick response.

But I have one more thing to do here! How can we put green and red
colour symbols for Menu items.

Suppose I have 4 Menu items under a menu. First menu item should be
visible as Green symbol like Online and other 3 items should be
visible as Red as Busy symbol (like similar to Gmail chat symbols).

 How we can achieve this?

 Thanks in advance.

 Regards,
 -Babajan.

On Tue, Mar 24, 2015 at 1:09 AM, Karicheti anil kumar
 wrote:
> **
> Hi Babajan,
>
> Follow below steps to rename menu items for Navigational or Horizontal
> Navigation:
> -> Create the Vertical or Horizontal Navigation
> -> Right click on it and select option "Edit Menu/Navigation Items"
> -> Click on Add Menu which adds menu items as New Menu, New Menu1, New Menu2
> ...
> -> Select the menu which you want to rename. For example select "New Menu1"
> -> Go to properties button which is available at the bottom of screen(Left
> Hand Side) in small gray Square icon.
> -> You will get options to change name and DB ID etc...
>
> Hope this answers your query.
>
> Regards,
> Anil Kumar K
> https://www.facebook.com/RemedyRockStars
>
>
>
> On Mon, Mar 23, 2015 at 7:41 PM, babajan baig  wrote:
>>
>> Hello Team,
>>
>> I want to add vertical navigation to a form but when I select the
>> menu, items and separator. All these items are getting added but I am
>> unable to rename the Menu, items which I desire in ITSM 8.0
>>
>> Please kindly check on this and let me know,
>>
>> Thank you in advance.
>>
>> Regards,
>> -Babajan.
>>
>>
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>
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