Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi Fred, Thanks for the mail. I have downloaded a fresh setup from BMC site 2 days later and unzipped the files like Disk 1 2, then tried it worked. On Wed, Apr 1, 2015 at 2:51 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** When you extract the install onto the server it should have created the following directory structure Disk1 Setup.cmd Setup.jar InstData (a sub folder) utility (a sub folder) Disk2 InstData (a sub folder) The folders MUST be named Disk1 and Disk2 (Below you list the folder with a space which is incorrect) You execute the Setup.cmd script/batch file to perform the install Are you saying this is what you have and you got the error when you ran Setup.cmd from inside Disk1 on the server ? Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Friday, March 27, 2015 6:56 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, As suggested by you i have verified the installer from Disk 1 and it looks fine. Even i tried downloading the setup file again from the BMC site and ran the installer again but no luck. Then i downloaded base version of 7.6.04 SP1 and tried but still the same message. On Fri, Mar 27, 2015 at 6:10 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Did you do as I suggested and check that you are running the installer from a folder named Disk1? Best Regards - Misi, RRR AB, http://rrr.se Hi Vivek, I tried cleaning up the temp folder and retried the installation but still no luck and got the error message. Karthick S On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek vivek_pa...@bmc.com wrote: ** The error insert new media may come if installer is not getting extracted in %TEMP% Can you clean the %TEMP% location and retry ?? Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Thursday, March 26, 2015 5:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, Issue fixed now. I found the issue, the DB instance name was provided incorrectly and that caused the issue. Now got a new problem. I have gone through the step successfully and now this issue happened. I tried navigating to the setup file but no luck. [image: Inline image 1] On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
When you extract the install onto the server it should have created the following directory structure Disk1 Setup.cmd Setup.jar InstData (a sub folder) utility (a sub folder) Disk2 InstData (a sub folder) The folders MUST be named Disk1 and Disk2 (Below you list the folder with a space which is incorrect) You execute the Setup.cmd script/batch file to perform the install Are you saying this is what you have and you got the error when you ran Setup.cmd from inside Disk1 on the server ? Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Friday, March 27, 2015 6:56 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, As suggested by you i have verified the installer from Disk 1 and it looks fine. Even i tried downloading the setup file again from the BMC site and ran the installer again but no luck. Then i downloaded base version of 7.6.04 SP1 and tried but still the same message. On Fri, Mar 27, 2015 at 6:10 PM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi, Did you do as I suggested and check that you are running the installer from a folder named Disk1? Best Regards - Misi, RRR AB, http://rrr.se Hi Vivek, I tried cleaning up the temp folder and retried the installation but still no luck and got the error message. Karthick S On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek vivek_pa...@bmc.commailto:vivek_pa...@bmc.com wrote: ** The error insert new media may come if installer is not getting extracted in %TEMP% Can you clean the %TEMP% location and retry ?? Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Thursday, March 26, 2015 5:22 AM *To:* arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, Issue fixed now. I found the issue, the DB instance name was provided incorrectly and that caused the issue. Now got a new problem. I have gone through the step successfully and now this issue happened. I tried navigating to the setup file but no luck. [image: Inline image 1] On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.semailto:m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.commailto:karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.commailto:sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.commailto:karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing
How can I create ticktes for Change on status closed
** Hi everybody, I need create tickets for changes on status "closed". We need use the Data Import. I'm doing that but I'm getting this error on arerror log Mar 30 16:38:24 2015 390603 : : You must provide the Actual Start Date and Actual End Date when completing or closing a change. (ARERR 1440220) I sent those fields on the .csv file but I don't know why is it?? How can I solve this?? Regards Pamela _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: How can I create ticktes for Change on status closed
Pamela - the answer can be a bit tricky and problematic. The Change application has several rules around Actual Start and End Dates and Scheduled Start and End Dates. You may need to provide multiple different values depending on when the Change was originally 'submitted' since Start dates cannot exist before that date or before the date in the Earliest Start Date field. So in addition to providing 'adequate' Start/End Dates you also need to make sure that specific other hidden fields are set correctly. I had to do this a lot in a previous job and I found the easiest way for me to do so was to export some GOOD records that were already set to Closed and analyze the other fields that needed to be set a specific way. Then determine one or multiple dates that will work given the finicky nature of Change date rules and update your csv accordingly. Hope this helps Candace On Tue, Mar 31, 2015 at 9:27 AM, Pamela Morales pmora...@grupocontext.com wrote: ** Hi everybody, I need create tickets for changes on status closed. We need use the Data Import. I'm doing that but I'm getting this error on arerror log Mar 30 16:38:24 2015 390603 : : You must provide the Actual Start Date and Actual End Date when completing or closing a change. (ARERR 1440220) I sent those fields on the .csv file but I don't know why is it?? How can I solve this?? Regards Pamela _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Unique Index in 8.1.2
Hi, I'm in BMC ITSM 8.1.2, MS SQL. - in Dev Studio 8.1.2 Indexing is available for some Overlay Forms, but New button is grey. For Other Overlays it is not even available. - in Atrium Class Manager I have created unique index for BaseElement form - Serial Number, tested and still can modify records with duplicate SN. Question: - is it possible to verify unique index works? (looks like it is sort of Pending - has small red arrow on the Form icon.) remember, in old times in Admin Tool, when creating unique index, i used to get some errors showing duplicate records IDs, and it was not possible to create it until removing those records. How long does it take to create unique index in Class manager? Is it anything else must be done? my respect igor ivanov EITSD AM Remedy Developer igoriva...@usa.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
C-API Question of SetForm action
Hi All, I have tried all I can find and I have no other Ideas. I am using the C-API Ver: 7.6.4 though DotNet (C#) VS2013. I have no issues when it comes to reading the objects through the API using any of the get methods . _server.GetForm(Name), pulls the BMC.ARSystem.ARForm with no issues But when I try to Update the form or any other workflow objects for that matter after I modify a property on or no modifications to see if it will update, I get an Error. Error (303): Form does not exist on server;Invalid object or object name for overlay mode set Or An unhandled exception of type 'System.AccessViolationException' occurred in BMC.arnettoc.dll I could use some in-site on this issue or possible alternatives. Example Code Below: /// /// Update the Diary Field with the action taking place /// String sUser = Demo; String Name = MyForm:Test; BMC.ARSystem.Server _server = new BMC.ARSystem.Server(); BMC.ARSystem.ARForm oArForm = _server.GetForm( name ); BMC.ARSystem.DiaryEntry diaryEntry = new DiaryEntry(); diaryEntry.Text = Diary Entry to show up in the Change Log after altered via an API.; diaryEntry.Time = DateTime.Now; diaryEntry.User = sUser; oArForm.ChangeDiary.Add( diaryEntry ); //With or without this line it errors _server.SetForm( oArForm ); // == Dies Here Please, Assist if possible. Respectfully, William Abdo This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: C-API Question of SetForm action
Hi, I would personally be very careful while modifying objects through a wrapper API such as the DotNet API... In ny case this has to do with the fact that you might work in Best Practice Mode. This means that you can only modify custom objects or objects that has already been overlaid. Or you work in Base mode whereas Custom objects does not even exist. For the object you try to modify you must check the objects AR_SMOPROP_OVERLAY_PROPERTY. You can then sett your AR_SMOPROP_OVERLAY_GROUP using the ARSetSessionConfiguration() API call. Good luck! Note that admin changes such as these will require the server to recache which takes time and consume memory. It depends much on the servers cache mode setting. In any event doing admin changes is not something you should do on a regular basis... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, I have tried all I can find and I have no other Ideas. I am using the C-API Ver: 7.6.4 though DotNet (C#) VS2013. I have no issues when it comes to reading the objects through the API using any of the get methods . _server.GetForm(Name), pulls the BMC.ARSystem.ARForm with no issues But when I try to Update the form or any other workflow objects for that matter after I modify a property on or no modifications to see if it will update, I get an Error. Error (303): Form does not exist on server;Invalid object or object name for overlay mode set Or An unhandled exception of type 'System.AccessViolationException' occurred in BMC.arnettoc.dll I could use some in-site on this issue or possible alternatives. Example Code Below: /// /// Update the Diary Field with the action taking place /// String sUser = Demo; String Name = MyForm:Test; BMC.ARSystem.Server _server = new BMC.ARSystem.Server(); BMC.ARSystem.ARForm oArForm = _server.GetForm( name ); BMC.ARSystem.DiaryEntry diaryEntry = new DiaryEntry(); diaryEntry.Text = Diary Entry to show up in the Change Log after altered via an API.; diaryEntry.Time = DateTime.Now; diaryEntry.User = sUser; oArForm.ChangeDiary.Add( diaryEntry ); //With or without this line it errors _server.SetForm( oArForm ); // == Dies Here Please, Assist if possible. Respectfully, William Abdo This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio Inc. makes no warranty that this email is error or virus free. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unique Index in 8.1.2
To the best of my knowledge, there was never a problem with any of the prior versions as with the current versions when creating a unique index if the criteria for a unique index are already met. That field must have a value with no duplicates (beware NULL is a value so cannot be repeated). I'm assuming you might have already checked for duplicates among non null values. Have you checked for duplicate NULL values? Also for further clarity (just in case you are missing something critical) could you line up the steps you took in order to create that unique index - including steps taking to create an overlay in the event you are creating this index on a form that is an OTB form considering you make a mention of overlays in your posting.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Igor Ivanov Sent: Tuesday, March 31, 2015 3:17 PM To: arslist@ARSLIST.ORG Subject: Unique Index in 8.1.2 Hi, I'm in BMC ITSM 8.1.2, MS SQL. - in Dev Studio 8.1.2 Indexing is available for some Overlay Forms, but New button is grey. For Other Overlays it is not even available. - in Atrium Class Manager I have created unique index for BaseElement form - Serial Number, tested and still can modify records with duplicate SN. Question: - is it possible to verify unique index works? (looks like it is sort of Pending - has small red arrow on the Form icon.) remember, in old times in Admin Tool, when creating unique index, i used to get some errors showing duplicate records IDs, and it was not possible to create it until removing those records. How long does it take to create unique index in Class manager? Is it anything else must be done? my respect igor ivanov EITSD AM Remedy Developer igoriva...@usa.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
