Hi Fred, Thanks for the mail.
I have downloaded a fresh setup from BMC site 2 days later and unzipped the files like Disk 1 & 2, then tried it worked. On Wed, Apr 1, 2015 at 2:51 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > ** > > When you extract the install onto the server it should have created the > following directory structure > > Disk1 > > Setup.cmd > > Setup.jar > > InstData << (a sub folder) > > utility << (a sub folder) > > Disk2 > > InstData << (a sub folder) > > > > The folders MUST be named Disk1 and Disk2 (Below you list the folder > with a space which is incorrect) > > You execute the Setup.cmd script/batch file to perform the install > > > > Are you saying this is what you have and you got the error when you ran > Setup.cmd from inside Disk1 on the server ? > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Karthick S > *Sent:* Friday, March 27, 2015 6:56 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 > Server. > > > > ** > > Hi Misi, > > > > As suggested by you i have verified the installer from Disk 1 and it looks > fine. > > Even i tried downloading the setup file again from the BMC site and ran > the installer again but no luck. > > Then i downloaded base version of 7.6.04 SP1 and tried but still the same > message. > > > > On Fri, Mar 27, 2015 at 6:10 PM, Misi Mladoniczky <m...@rrr.se> wrote: > > Hi, > > Did you do as I suggested and check that you are running the installer > from a > folder named Disk1? > > Best Regards - Misi, RRR AB, http://rrr.se > > > Hi Vivek, > > > > I tried cleaning up the temp folder and retried the installation but > still > > no luck and got the error message. > > > > Karthick S > > > > On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek <vivek_pa...@bmc.com> > wrote: > > > >> ** > >> > >> The error "insert new media" may come if installer is not getting > >> extracted in %TEMP% > >> > >> > >> > >> Can you clean the %TEMP% location and retry ?? > >> > >> > >> > >> Thanks, > >> Vivek > >> > >> > >> > >> *From:* Action Request System discussion list(ARSList) [mailto: > >> arslist@ARSLIST.ORG] *On Behalf Of *Karthick S > >> *Sent:* Thursday, March 26, 2015 5:22 AM > >> *To:* arslist@ARSLIST.ORG > >> *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 > > >> Server. > >> > >> > >> > >> ** > >> > >> Hi Misi, > >> > >> > >> > >> Issue fixed now. > >> > >> > >> > >> I found the issue, the DB instance name was provided incorrectly and > that > >> caused the issue. > >> > >> Now got a new problem. > >> > >> > >> > >> I have gone through the step successfully and now this issue happened. > >> > >> I tried navigating to the setup file but no luck. > >> > >> > >> > >> [image: Inline image 1] > >> > >> > >> > >> On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky <m...@rrr.se> wrote: > >> > >> Hi, > >> > >> Where I am at I have no access to a 7.1 server to test the exact > behavior > >> of > >> the installer, but it seems like the installer is not picking up the > >> previous > >> installation on this machine. Or are you installing 7.6.04 on a new > machine > >> against an old 7.1 database instance? > >> > >> Have you verified the OS/DB-client versions for 7.1 and 7.6.04? > >> > >> Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade > on > >> that > >> system. This will show you how it should behave. > >> > >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > >> > >> Ask the Remedy Licensing Experts (Best R.O.I. Award at > WWRUG10/11/12/13): > >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > logs. > >> Find these products, and many free tools and utilities, at > http://rrr.se. > >> > >> > >> > Hi All, > >> > > >> > i have tried all the options i can. Please advise. > >> > > >> > 1. I checked the AR System Server DB Port with DB team and they > verified > >> it > >> > 1433. > >> > 2. I tried the Aradmin and Sa to check whether i'm able to login into > SQL > >> > mgt studio and it was successful. > >> > 3. After providing the AR System Server Instance name and DB Name, > then > >> > proceeded further and i got a screen to provide DBMS administrator > >> > information, i tried both sa and aradmin & after that i received that > >> error > >> > message screen. > >> > 4. I didn't get any screen option to select Upgrade or Overwrite. > >> > > >> > On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky <m...@rrr.se> > wrote: > >> > > >> >> ** > >> >> I think that all needed credentials for the db should be picked up by > >> the > >> >> installer. > >> >> Were you prompted for upgrade or overwrite, and did you choose > upgrade? > >> >> /Misi from my Android > >> >> > >> >> On March 25, 2015 12:10:14 PM CET, Karthick S <karthick...@gmail.com > > > >> >> wrote: > >> >>> > >> >>> ** Hi Sandeep, > >> >>> > >> >>> Thanks for the reply, even i tried aradmin. > >> >>> No luck. > >> >>> > >> >>> Karthick > >> >>> > >> >>> On Wednesday, 25 March 2015, Sandeep Pandey < > sandeep.rem...@gmail.com> > >> >>> wrote: > >> >>> > >> >>>> ** > >> >>>> Dear Karthick, > >> >>>> > >> >>>> Looks like db user "SA" you are using may be incorrect. Try with > >> >>>> "aradmin" db user. > >> >>>> > >> >>>> Regards, > >> >>>> Sandeep Pandey > >> >>>> > >> >>>> On Wed, Mar 25, 2015 at 12:27 PM, Karthick S < > karthick...@gmail.com> > >> >>>> wrote: > >> >>>> > >> >>>>> ** > >> >>>>> Hi All, > >> >>>>> > >> >>>>> When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the > >> >>>>> below error message. > >> >>>>> > >> >>>>> Please advise on this. > >> >>>>> > >> >>>>> > >> >>>>> Windows 2013 R2 Server > >> >>>>> > >> >>>>> Database SQL 2005 (While Upgrading we are pointing to old DB) > >> >>>>> > >> >>>>> Installed JRE and JDK successfully. > >> >>>>> > >> >>>>> DEP configured. > >> >>>>> > >> >>>>> > >> >>>>> Regards, > >> >>>>> > >> >>>>> Karthick S > >> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ > >> >>>> > >> >>>> > >> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ > >> >>> > >> >>> > >> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ > >> >> > >> > > >> > > >> > > >> > -- > >> > > >> > > >> > >> > *Thanks and Regards,* > >> > *Karthick S* > >> > > >> > > >> > _______________________________________________________________________________ > >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> > "Where the Answers Are, and have been for 20 years" > >> > > >> > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> "Where the Answers Are, and have been for 20 years" > >> > >> > >> > >> > >> > >> -- > >> > >> > >> > >> > >> > >> *Thanks and Regards,* > >> > >> *Karthick S* > >> > >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > >> > > > > > > > > -- > > > > > > *Thanks and Regards,* > > *Karthick S* > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > > > -- > > > > > > *Thanks and Regards,* > > *Karthick S* > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- *Thanks and Regards,* *Karthick S* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
