arserver reaching 100% CPU utilization
Hi Team, AR Server (arserver.exe) is reaching 100% CPU utilization within 3 days and server getting stuck, So we are restarting a arserver as a workaround. Please let me know what are all the logs has to capture to identify the root cause and solution. -- C.Pandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arserver reaching 100% CPU utilization
Dear Pandi, It might be a configuration issue. Can you please refer the ar.cfg file and check whether it fulfill OOB remedy config. If not please check with BMC based on raising a ticket. Regards, GLS... On Mon, Apr 13, 2015 at 9:15 AM, Pandi C arunpand...@gmail.com wrote: ** Hi Team, AR Server (arserver.exe) is reaching 100% CPU utilization within 3 days and server getting stuck, So we are restarting a arserver as a workaround. Please let me know what are all the logs has to capture to identify the root cause and solution. -- C.Pandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ADDM DataSet recon Job is getting failed
Hi Team, ADDM Discover CMDB Integration Recon job is getting failed, MarksandDeleted 'Yes' Server CI's are not deleting from ADDM.Import (Temporary) DataSet. Please suggest If you have any options to identify the root cause. -- C.Pandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
HashFile which is not compatible with this version of Best Practice Conversion Utility
I'm getting Hash File is not compatible. please advise. Server: Windows 2012 R2. DB: 2005 SQL Server. Remedy Version: 7.6.04 *Arguments :* D:\Program Files\BMC Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\bpcu -x aunr-remedy-t1 -u Demo *-p demo -m o* -f D:\Program Files\BMC Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml INFO - Processing command arguments : -f D:\Program Files\BMC Software\ARSystem\ BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml -u Demo -m o -x aunr-remedy-t1 INFO - Processing of command arguments completed INFO - Getting ARConnection with [server - aunr-remedy-t1],[port - 0],[rpcNum -0],[clientType - 0] INFO - Overlay mode - Taking snapshot of the server *ERROR - Failed to execute BPCU command : You are using HashFile which is not compatible with this version of Best Practice Conversion Utility* INFO - Created run entry in the BPCU-Log form *Arguments :* D:\Program Files\BMC Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\bpcu -x aunr-remedy-t1 -u Demo *-p demo -m D* -f D:\Program Files\BMC Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml INFO - Processing command arguments : -f D:\Program Files\BMC Software\ARSystem\ BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml -u Demo -m D -x aunr-remedy-t1 INFO - Processing of command arguments completed INFO - Getting ARConnection with [server - aunr-remedy-t1],[port - 0],[rpcNum - 0],[clientType - 0] INFO - ReportDiff mode - Taking snapshot of the server *ERROR - Failed to execute BPCU command : You are using HashFile which is not compatible with this version of Best Practice Conversion Utility* INFO - Created run entry in the BPCU-Log form I have tried these above option, but luck. Can someone please help me out. - Karthy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Importance of HPD:Help Desk Assignment Log
The Incident assignment information will capture on the form to know the time was spent to resolving the incident. On Thu, Apr 9, 2015 at 4:17 PM, Tauf Chowdhury taufc...@gmail.com wrote: The form contains time segments spent on resolving an incident request. Some time records are triggered automatically but manual entry is done when a user clicks the Assignment Log(?) button on the Assignment area. Reports could be run on this form to see how much time was spent on incidents. Sent from my iPhone On Apr 9, 2015, at 6:41 AM, Madhu V madhu.pesronalandpriv...@gmail.com wrote: Hi List, What is the importance of HPD:Help Desk Assignment Log form ? What are the things to be considered if we are going to archive the records of this form? Regards Madhu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- C.Pandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ADDM DataSet recon Job is getting failed
Dear Pandi, As a temporary work around is import that CI's into BMC.Core:BMC_ CI form via import tool and use the Dataset is ADDM.Asset Another workaround will be, Delete the few CI's into CMDB base form and re run the job and let me know the result. Regards, GLS... On Mon, Apr 13, 2015 at 9:21 AM, Pandi C arunpand...@gmail.com wrote: ** Hi Team, ADDM Discover CMDB Integration Recon job is getting failed, MarksandDeleted 'Yes' Server CI's are not deleting from ADDM.Import (Temporary) DataSet. Please suggest If you have any options to identify the root cause. -- C.Pandi _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Menu Results List Problem
Often I will build a Display Only form with a Table Field to show results. You don't have to change the sort order of the source form and you have much more control over the UI. Also I have found sometimes I need different sort orders based on what is being done so changing the source form's sort order won't suffice. Jason On Apr 10, 2015 8:10 AM, Mayfield, Andy L. almay...@southernco.com wrote: ** I have an Active Link that’s performing a Set Field action on Assigned Technician field. It searches the User form based on the Qualification and returns a list User’s to select from. I am trying to find a way to alphabetize the results list that is returned. It appears to be to displaying them sorted by the Request ID. I would like to display them sorted by user name. Any ideas would be appreciated. *Andy L. Mayfield* *Protection Control Field Services* *Team Leader - Substation SCADA* *Linc # 10*19140* *Cell # 205-288-9140 205-288-9140* *Office # 205-226-1804 205-226-1804* _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Currency field
Hi, is this as designed or a bug? I have a report including a Currency field. If I generate the report to screen, I get this result: [cid:image001.png@01D0754A.706DD420] 'Value' has been selected: [cid:image002.png@01D0754A.706DD420] But report to CSV file sends all data from the field: [cid:image003.png@01D0754A.706DD420] ITSM 7.6 // Lars ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Currency field
What happens if you choose 'Associated Cost' instead of Value? On Apr 12, 2015 9:59 AM, lars.j.petters...@vattenfall.com wrote: ** Hi, is this as designed or a bug? I have a report including a Currency field. If I generate the report to screen, I get this result: ‘Value’ has been selected: But report to CSV file sends all data from the field: ITSM 7.6 // Lars _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
