Re: 7.5 midtier on a 2012 server
JDK/JRE 1.5.0_15 The same versions are working fine on the ARserver -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, April 14, 2015 4:58 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 midtier on a 2012 server Which version of Java are you using? Mid-Tier 7.5 came out in 2009 and Java 7 came out in 2011. I have heard that Java 8 causes issues on older Mid-Tiers. You may want to make sure which java Tomcat is using Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Tuesday, April 14, 2015 2:20 PM To: arslist@ARSLIST.ORG Subject: 7.5 midtier on a 2012 server ** Has anyone installed 7.5 patch 007 midtier on a 2012 server? I've been asked to do one and although everything seems to Install correctly (JRE/JDK, Tomcat) it gets errors when I try to Do a config.jsp . The AR 7.5 patch 007 server installed fine and Access the db fine. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Finding the Local TZ for the User Logged In
Kevin, You stated that your goal was to be able to display things in the timezone of where the user is connecting from If that is the goal, if you just don't specify a timezone for the user in user preferences, doesn't that do what you are looking for? There is no need for you to get the timezone and set the user preference, just have it be blank and the fallback of the system picks up the local timezone. (at least that is the way I think it is supposed to work) This is also more flexible for folks who DON'T want you doing that. For example, if you did this to me, I would be off time for everything. I never change my timezone and always have all displays in PST regardless of where I am in the world. I do the translation of the time to the timezone so if you showed in local timezone, it would confuse me. So, I could just set the timezone on my user preference to lock it in. Others who wanted it adjusting would leave it blank and they would pick up the timezone from the current environment the client is running in. Or maybe I am not understanding the requirement Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, April 13, 2015 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: Finding the Local TZ for the User Logged In Number 2 capture where people are logging in from Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, April 13, 2015 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Finding the Local TZ for the User Logged In Is your requirement 1. To display all Dates/Times in the local timezone of the user or 2. To capture where people are located (so it can be reported on) If it is for #1 (display of Dates/Times) then leaving the timezone empty on User Preferences will do that for you (You only need to fill it out of you want to override the automatic internal calculations). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, April 13, 2015 2:18 PM To: arslist@ARSLIST.ORG Subject: Finding the Local TZ for the User Logged In I have a request from a customer for the following. Scenario: A user logs into the Mid-Tier. The customer would like me to capture the local TimeZone of the person that is logged in and automatically update the timezone field on the Locale tab in the User Preferences form for that person. Has anyone had a similar requirement or have any suggestions? TIA Kevin Shaffer, Senior Partner Partner IT, Inc. (O) 888-380-8899 (C) 316-208-5341 (F) 708-887-1704 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
HELP -- Issue pre-prod - Single Signon Failing
Hello List, New Env BIGIP/F5 MT Version 8.1.00 201401101150 Hotfix ARS 7.5.00 Patch 004 201002051027 Clustered IBM WebSphere Application Server/8.5 Operating System Name AIX Java Version 1.6.0 Oracle 11g Old Env BIGIP/F5 Mid Tier Version 7.5.00 Patch 004 201002051027 ARS 7.5.00 Patch 004 201002051027 Clustered Web Server Information IBM WebSphere Application Server/6.1 Operating System Name AIX Java Version 1.5.0 Oracle 11g How we are doing SSO (high level understanding - inherited env)? In our sap portal, MYSSOSAP2 cookie is passed to SSO class files in deploy MT earfile which talks to ARS via AREASSO plugin on the servers, that autheniticate user and send information back to the browser to sign user on. During the depolyment on 8.1 on WAS8.5, we ran into issues that resulted in the JSESSIONID being config to JSESSIONID1. We think the portal is send MYSSOSAP cookie with jsessionid, but the WAS is returning jsessionid1, can the connection between the Myssosap != jsessionid1. We will be testing changing the jsessionid to jsessionid1 in portal, but that can't be the solution as that change breaks other stuff. (( not sure if this will resolve the issue)) We have tried change the jessionid1 to jsessionid in the WAS configuration but that revert to login redirect issue, which was later state by BMC said --How websphere works, it will create a JSESSIONID cookie and because Mid-Tier use the same JSESSIONID Authentication logic it generates conflicts with the cookie. The solution is to rename through websphere to JSESSIONID1 or 2 or anything else. *log for failure** Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin DefaultAuthenticator.redirectToLogin: url=/arsys/home Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Credentials requested Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174) com.remedy.arsys.session.Login establishSession Login: establishing Session Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174) com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session or new session Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174) com.remedy.arsys.stubs.GoatServlet postInternal cookie=s_vi=[CS]v1|2A976D0E851D3494-61510003362C[CE]; s_nr=1429135985360; s_vnum=1431727364175%26vn%3D1; s_invisit=true; MYSAPSSO2=Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin DefaultAuthenticator.redirectToLogin: url=/arsys/home Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Credentials requested Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SESSION) : (Thread 174) com.remedy.arsys.session.Login establishSession Login: establishing Session Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174) com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session or new session Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174) com.remedy.arsys.stubs.GoatServlet postInternal cookie=s_vi=[CS]v1|2A976D0E851D3494-61510003362C[CE]; s_nr=1429135985360; s_vnum=1431727364175%26vn%3D1; s_invisit=true; MYSAPSSO2=AjExMDAgAA5wb3J0YWw6REFEMTBRMIgAE2Jhc2ljYXV0aGVudGljYXRpb24BAAdEQUQxMFEwAgADMDAwAwADUFEyBAAMMjAxNTA0MTUyMjIzBQAECAoAB0RBRDEwUTD%2FAPowgfcGCSqGSIb3DQEHAqCB6TCB5gIBATELMAkGBSsOAwIaBQAwCwYJKoZIhvcNAQcBMYHGMIHDAgEBMBcwDjEMMAoGA1UEAxMDUFEyAgUAkztjKzAJBgUrDgMCGgUAoF0wGAYJKoZIhvcNAQkDMQsGCSqGSIb3DQEHATAcBgkqhkiG9w0BCQUxDxcNMTUwNDE1MjIyMzE4WjAjBgkqhkiG9w0BCQQxFgQU%2FZhlKKlJEGyMqf!wUwGf5LhjNFYwCQYHKoZIzjgEAwQwMC4CFQDKeKSFznLm6miSWaYsAL9LexID5wIVALLKygMEk37vdZIiTOiB6J3hdcR2 Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174) com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: url=http://server:port/arsys/home Apr 15, 2015 6:22:07 PM - FINE (com.remedy.log.SERVLET) : (Thread 174) com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: url=http://server:port/arsys/home the sso portal link is not getting the app, nothig failed or attempt login logs. we think this is not being established com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session or new session. *QUESTION We need help. in figuring out this issue. 1st. Does any do sso in this manner? 2. Can any give us a hint? the issue seems to be with jessionid1 configuration; but we are not certain. the sso portal link is not getting the app, nothig failed or attempt login logs. -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/HELP-Issue-pre-prod-Single-Signon-Failing-tp121398.html Sent from the ARS
Re: Application list not appearing on the Home page
Hi Vikram, Several years ago in ARS 7.6.3 I have seen issues with the application list not displaying. It turned out to be caused by a corruption in the meta data around containers. Active link guides, application and filter guides are all stored as different kinds of containers and because there was some kind of issue with a guide the app list wouldn't display. I think I had to fix the corruption in the meta data, I created some view forms against the meta data to find the issue and then I think we deleted the offending guide or something similar. Sorry I can't be more specific but I'm going on my memory from many years ago now. Of course this issue could have a completely different cause. Rod On 15 April 2015 at 18:13, SriSamSri Appecherla appecherla@gmail.com wrote: ** There must be an Active Link Guide which generates the Applications list. Not sure which one it is.. Regards, SriSamSri Appecherla +61 478877812 On Tue, Apr 14, 2015 at 3:36 PM, Vikram_Betholi betholi.vik...@gmail.com wrote: Hi, When users login to 8.1 AR system, Home page is getting displayed but the Application list is empty. It shows No Applications or Entry points in the Left Hand navigation pane. How to resolve the issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02
Hi Vivek, Yeah, i have downloaded the setup file and tried upgrading it worked. Sorry it was my bad. :) Thanks for the mail and update. On Wed, Apr 15, 2015 at 3:30 PM, Patil, Vivek vivek_pa...@bmc.com wrote: ** Joe is right. 8.1.02 Patch1 is just bundle of hotfixes . One cannot perform upgrade from 7604 using that. @Karthick : 1] Please download 8.1.02 release installer whose size will be around 1.5 GB Execute 8.1.02 config checker utility for config checks . 2] Upgrade AR using installer present in ARSUITEKit.zip. 3] Then you can apply AR 8.1.02 patch. If you want to upgrade ITSM to 8.1.02 then after AR upgrade : 1]] Execute BPCU to check if any invalid customizations in BASE forms or workflows. 2] Create overlays if any illegal customizations present. 3] Execute 8.1.02 config checker utility for ITSM pre-checks and config checks. Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, April 15, 2015 7:46 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02 ** Not to pick up on the obvious, but is that patch cumulative? You are trying to apply it to a 7.6.04 system so if that patch is not cumulative, you might want to first upgrade it to a 8.1.x base version and then apply patches. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Tuesday, April 14, 2015 9:36 PM *To:* arslist@ARSLIST.ORG *Subject:* Destination Problem: Upgrading from 7.6.04 to 8.1.02 ** Hi All, When i tried to upgrade the test server from 7.6.04 to 8.1.02 it gives the below error message. Please advise. [image: Inline image 1] _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Application list not appearing on the Home page
There must be an Active Link Guide which generates the Applications list. Not sure which one it is.. Regards, SriSamSri Appecherla +61 478877812 On Tue, Apr 14, 2015 at 3:36 PM, Vikram_Betholi betholi.vik...@gmail.com wrote: Hi, When users login to 8.1 AR system, Home page is getting displayed but the Application list is empty. It shows No Applications or Entry points in the Left Hand navigation pane. How to resolve the issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
