Re: Query for showing Form menu items..
I don't think there is a need to add any custom code as the code that is currently attached to those menus are tested to be fully functional. I just wanted to query their DB to locate all the forms they had those menus and icons on the menu bar so I could document all the forms that would need the attention of the developers to change those to buttons or navigation items. While your def file converter seems like a useful tool that I could suggest to them after documenting the lists, right now I was primarily interested in querying and documenting them as "risk items" that would need some alteration so that the overall functionality of their current apps remain the same post upgrade. Cheers Joe PS: Useful tool by the way... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Saturday, April 18, 2015 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Query for showing Form menu items.. Hi, Yes, you need to move it around and resize it as appropriate. You need not run it on their machines. It works on def-files and can be run anywhere. If you do not import the resulting def, nothing can happen. It converts everything, so I do not know the end result. I suspect that BMC has no Base Mode buttons defined as drop-down menus, as they would not work in Mid-Tier. If that is the case, they would only have Custom or Overlay drop-down menus, and you would be fine importing the end result. Come to think of it, it might be that I need to add some kind of property to the Nav-field to put it in the proper Custom mode... Let me know if you need that, and I will look into it. Regardless, use it to do a report of the existing drop-down menus. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > @ Fred, > Yes I know about them being nothing but merely buttons presented in a > different way and was trying to find a flag or a display property that > easily differentiated them from the rest of the control fields. But ran into > other things I thought I could do first so will circle back to this again > later. > > @ Misi, > That sounds like a handy tool. Where does the converted navigation item go > on the form - does it fall in a random place and then it needs to be moved > around as is necessary? > > I might not be able to download it and use it on their system as they may or > may not allow that to be done, but I can certainly recommend that they > should to make their lives a little more easy. > > Cheers > > Joe > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Friday, April 17, 2015 5:35 PM > To: arslist@ARSLIST.ORG > Subject: Re: Query for showing Form menu items.. > > Hi, > > I have a tool that converts the old navigation menu to a Nav-field. > > Just export the def, run the tool, and you will get a new def with the forms > that needed conversion. > > Import it and reposition/size the Nav-field and you are done. > > https://rrr.se/cgi/tools/main?tool=rrrMenuToNav > > You will get a list of forms that needed conversion. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> The Toolbar Menu Items are just buttons (like any other on the form) so > the >> difference must be in the display properties >> >> Fred >> >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza >> Sent: Friday, April 17, 2015 1:11 PM >> To: arslist@ARSLIST.ORG >> Subject: Query for showing Form menu items.. >> >> ** >> For forms designed for Remedy User Tool, there was a way to create Form > menu >> (buttons essentially that showed up in the Form Menu items part and custom >> tool bar icons that appeared next to the OTB record macro icon). >> >> How were these represented internally in the database? I was about to > build a >> query to list me forms that had this and another query to list all the > custom >> form menu items and those little custom toolbar buttons. >> >> Joe >> >> >> >> > > ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _
Re: No Floating license error
Hi, The free version of RRR|License can always be used for monitoring and evaluating your current situation, as well as telling you how many licenses you actually need. For tracking license failures, you need the full user-log, either file based or form based in ARX format. You can also use the AR System Historical License Usage form in ARX format, which might be easier in a Remedy on Demand situation. The drawback with this is that the NO WRITE FREE situations are not logged there. But up until that exact point, the data will show the full situation. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi, > > Floating License user are receiving No Write license message to Modify / > Save a record, So to avoid the error first we reduced Floating Licence > Timeout to 1 hour as default and reduced Session Timeout also in Mid Tier. > > But we would like to check the report of user license usage list & time, > and require your suggestion to avoid floating license error. > > Ar System: Remedy On Demand V 8.1 > > -- > C.Pandi > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Query for showing Form menu items..
Hi, Yes, you need to move it around and resize it as appropriate. You need not run it on their machines. It works on def-files and can be run anywhere. If you do not import the resulting def, nothing can happen. It converts everything, so I do not know the end result. I suspect that BMC has no Base Mode buttons defined as drop-down menus, as they would not work in Mid-Tier. If that is the case, they would only have Custom or Overlay drop-down menus, and you would be fine importing the end result. Come to think of it, it might be that I need to add some kind of property to the Nav-field to put it in the proper Custom mode... Let me know if you need that, and I will look into it. Regardless, use it to do a report of the existing drop-down menus. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > @ Fred, > Yes I know about them being nothing but merely buttons presented in a > different way and was trying to find a flag or a display property that > easily differentiated them from the rest of the control fields. But ran into > other things I thought I could do first so will circle back to this again > later. > > @ Misi, > That sounds like a handy tool. Where does the converted navigation item go > on the form - does it fall in a random place and then it needs to be moved > around as is necessary? > > I might not be able to download it and use it on their system as they may or > may not allow that to be done, but I can certainly recommend that they > should to make their lives a little more easy. > > Cheers > > Joe > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky > Sent: Friday, April 17, 2015 5:35 PM > To: arslist@ARSLIST.ORG > Subject: Re: Query for showing Form menu items.. > > Hi, > > I have a tool that converts the old navigation menu to a Nav-field. > > Just export the def, run the tool, and you will get a new def with the forms > that needed conversion. > > Import it and reposition/size the Nav-field and you are done. > > https://rrr.se/cgi/tools/main?tool=rrrMenuToNav > > You will get a list of forms that needed conversion. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> The Toolbar Menu Items are just buttons (like any other on the form) so > the >> difference must be in the display properties >> >> Fred >> >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza >> Sent: Friday, April 17, 2015 1:11 PM >> To: arslist@ARSLIST.ORG >> Subject: Query for showing Form menu items.. >> >> ** >> For forms designed for Remedy User Tool, there was a way to create Form > menu >> (buttons essentially that showed up in the Form Menu items part and custom >> tool bar icons that appeared next to the OTB record macro icon). >> >> How were these represented internally in the database? I was about to > build a >> query to list me forms that had this and another query to list all the > custom >> form menu items and those little custom toolbar buttons. >> >> Joe >> >> >> >> > > ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Application list not appearing on the Home page
Hi, This might be a browser issue so if user clear the browser cache that will fix the issue and if issue continue require to do clear Mid tier cache. Regards, Pandi.C On Thu, Apr 16, 2015 at 6:56 AM, Rod Harris wrote: > ** > Hi Vikram, > > Several years ago in ARS 7.6.3 I have seen issues with the application > list not displaying. It turned out to be caused by a corruption in the meta > data around containers. Active link guides, application and filter guides > are all stored as different kinds of containers and because there was some > kind of issue with a guide the app list wouldn't display. I think I had to > fix the corruption in the meta data, I created some view forms against the > meta data to find the issue and then I think we deleted the offending guide > or something similar. > > Sorry I can't be more specific but I'm going on my memory from many years > ago now. > > Of course this issue could have a completely different cause. > > Rod > > On 15 April 2015 at 18:13, SriSamSri Appecherla > wrote: > >> ** >> There must be an Active Link Guide which generates the Applications list. >> Not sure which one it is.. >> >> Regards, >> SriSamSri Appecherla >> +61 478877812 >> >> On Tue, Apr 14, 2015 at 3:36 PM, Vikram_Betholi > > wrote: >> >>> Hi, >>> >>> When users login to 8.1 AR system, Home page is getting displayed but >>> the Application list is empty. It shows "No Applications or Entry points" >>> in the Left Hand navigation pane. How to resolve the issue. >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- C.Pandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
No Floating license error
Hi, Floating License user are receiving No Write license message to Modify / Save a record, So to avoid the error first we reduced Floating Licence Timeout to 1 hour as default and reduced Session Timeout also in Mid Tier. But we would like to check the report of user license usage list & time, and require your suggestion to avoid floating license error. Ar System: Remedy On Demand V 8.1 -- C.Pandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
