Join forms in ITSM
Hi, I have created some outer join forms in an 'add-on module' besides ITSM. I have used AST:BusinessService and AST:AssetPeople And AST:BusinessService and FIN:CostAssociationJoin The meaning is to make a report for Business Services and Relations, and Business Services with/without costs. Seems to works fine, but would it have been more correct if I had used BMC.CORE:BMC_BaseElement instead of AST:BusinessService? The number of entries returned when searching is the same if I use DataSetID BMC.ASSET in BMC.CORE:BMC_BaseElement Best regards, Lars, Vattenfall Sweden ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Pre install settings for MAPI not selected
Harsh, You need to follow the steps which mentioned in this mail thread. However at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams (priv) Sent: 22 May 2015 12:02:PM To: arslist@ARSLIST.ORG Subject: Re: Pre install settings for MAPI not selected ** Harsh, pls. verify for the user you are using to connect to the Exchange server if the outlook client is installed. without the dlls you won't be able to connect to the server from your client machine (your ar server). As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to create an exchange mail profile for this user. Workaround: use IMAP to read emails from Exchange server... HTH RT Jarl Grøneng jarl.gron...@gmail.commailto:jarl.gron...@gmail.com hat am 22. Mai 2015 um 06:35 geschrieben: ** Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine is poited to the 32bit jvm.dll. -- J 2015-05-21 21:16 GMT+02:00 Harsh chaudhar...@gmail.commailto:chaudhar...@gmail.com: ** Thanks a ton Rudiger, But applying this KB still we are not able to connect with MAPI server. :( Regards, Harsh On Thu, May 21, 2015 at 6:08 PM, Rüdiger Tams (priv) ruedi...@tams.demailto:ruedi...@tams.de wrote: ** Hi Harsh, there is a Knowledgebase Entry available on the BMC side that maybe could help you... KA407873 - How to configure the Email Engine using 64-bit Java to use the MAPI protocol with 32-bit Java? Pls. have a look at it, this configuration is a little complex. HTH Regards Rüdiger Harsh chaudhar...@gmail.commailto:chaudhar...@gmail.com hat am 21. Mai 2015 um 13:50 geschrieben: ** Hi All, We are having a situation where one of my team mate have installed ARS server without selecting the Require MAPI protocol support with AR System Email Engine [Inline image 1] now we need to configure MAPI with our email box configurations, can you please provide help over the same, i.e. what change we should do now to get it working. -- Thanks regards “Harsh Chaudhary” Impatience never commanded success _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks regards “Harsh Chaudhary” Impatience never commanded success _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat recommendations
Thanks for the lead on psi-probe! I am going to check that out some more. From what I have seen the same general TC config pretty much works for TC/Java 5, 6, 7, 8. There are some features/opts/settings that come and go or change slightly between version but the tuning methodology is pretty consistent. The Googles helps make the necessary adjustments between versions. Here is what where were using on our AR/ITSM 8.1 MT server before we retired ITSM. Tomcat 7.0.50 Java 1.7.0_51-b13 -Xincgc -XX:PermSize=128m -Xms512m -Xmx3584m -XX:MaxPermSize=256m -XX:+UseCompressedOops -XX:+UseParNewGC -XX:+UseConcMarkSweepGC I am by no means an expert with all of the JVM ins and outs (just kind of comfortable). There might be an odd combination or setting in that example. Quite honestly I tend to tweak adjust my set of opts as we change web servers, update TC and Java so there are times I have redundant opts (again, not an expert). I watched constantly for weeks using jvisualvm and CG, heap growth, etc. were pretty steady and stable. We were only using SRM and CM so it was a 1 MT environment. We had not ramped up to multi-node MT servers with tons of memory before we went back to custom development. There are also the ehcache tweaks you don't want to overlook in the MT config.properties. At one time I tried really cranking up the MaxPermSize but there is a certain point where adding memory to it no longer helps. Unfortunately BIRT (web) reporting running in the same TC/JVM takes a toll on the entire MT application. I too have seen larger reports smoother the MT UI. My impression is the BIRT solution is pretty light weight. The introduction of Smart Reports with it's own web stack is a very good move. Jason On Fri, May 22, 2015 at 12:12 PM, andres tamayo cycom...@gmail.com wrote: ** Jason thanks for the link. i already read that and another one called Mid-Tier_deployment_kb.pdf which focus on midtier but i think is mostly oriented to environments based on tomcat 6 and java 1.5 and 1.6. BTW since i made the modification to TOMCAT java opts about perm gen seems like is working better. Additionally i'm using an utility called psi-probe which i just discover yesterday and it really help me to monitor may system. anyway if someone have some additional advise it will be great! 2015-05-22 14:03 GMT-05:00 Jason Miller jason.mil...@gmail.com: ** Have you read Performance Tuning for BSM - 199037.pdf https://communities.bmc.com/docs/DOC-19905? There is some very good information in this doc. On Fri, May 22, 2015 at 9:44 AM, andres tamayo cycom...@gmail.com wrote: ** Hi there I'm working with an ITSM 7.6.04 SP5 remedy with tomcat 7.0 with java 1.7. I'm facing some performance issues with the permgen memory and it seems that is happening when someone use the report feature. i was reading a document from BMC about midtier deployment but it only references installation with tomcat 6 and java 1.5 1.6. so i only implement suggestion about permgen memory -xxPermGen:256m there is some other recommendation that can you suggest to improve performance particularly about tomcat (java) performance. thanks for the suggestions. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat recommendations
Thank you, Jason. I will bookmark these. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, May 22, 2015 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat recommendations ** Absolutely! They actually rolled into the normal documentation. 8.1: https://docs.bmc.com/docs/display/public/ars81/Performance+tuning+for+BSM?src=searchsrc=search 9.0: https://docs.bmc.com/docs/display/public/ars9000/Performance+tuning+for+BSM?src=searchsrc=search On Fri, May 22, 2015 at 12:56 PM, Lucero, Michelle michelle.luc...@bankofamerica.commailto:michelle.luc...@bankofamerica.com wrote: ** Hey, Jason: Performance Tuning is one of my favorite topics and love to teach tips to new developers. Do you know if there exists a similar document in Remedy 8.1.x? Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, May 22, 2015 2:04 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Tomcat recommendations ** Have you read Performance Tuning for BSM - 199037.pdfhttps://communities.bmc.com/docs/DOC-19905? There is some very good information in this doc. On Fri, May 22, 2015 at 9:44 AM, andres tamayo cycom...@gmail.commailto:cycom...@gmail.com wrote: ** Hi there I'm working with an ITSM 7.6.04 SP5 remedy with tomcat 7.0 with java 1.7. I'm facing some performance issues with the permgen memory and it seems that is happening when someone use the report feature. i was reading a document from BMC about midtier deployment but it only references installation with tomcat 6 and java 1.5 1.6. so i only implement suggestion about permgen memory -xxPermGen:256m there is some other recommendation that can you suggest to improve performance particularly about tomcat (java) performance. thanks for the suggestions. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat recommendations
Absolutely! They actually rolled into the normal documentation. 8.1: https://docs.bmc.com/docs/display/public/ars81/Performance+tuning+for+BSM?src=searchsrc=search 9.0: https://docs.bmc.com/docs/display/public/ars9000/Performance+tuning+for+BSM?src=searchsrc=search On Fri, May 22, 2015 at 12:56 PM, Lucero, Michelle michelle.luc...@bankofamerica.com wrote: ** Hey, Jason: Performance Tuning is one of my favorite topics and love to teach tips to new developers. Do you know if there exists a similar document in Remedy 8.1.x? Michelle *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Friday, May 22, 2015 2:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Tomcat recommendations ** Have you read Performance Tuning for BSM - 199037.pdf https://communities.bmc.com/docs/DOC-19905? There is some very good information in this doc. On Fri, May 22, 2015 at 9:44 AM, andres tamayo cycom...@gmail.com wrote: ** Hi there I'm working with an ITSM 7.6.04 SP5 remedy with tomcat 7.0 with java 1.7. I'm facing some performance issues with the permgen memory and it seems that is happening when someone use the report feature. i was reading a document from BMC about midtier deployment but it only references installation with tomcat 6 and java 1.5 1.6. so i only implement suggestion about permgen memory -xxPermGen:256m there is some other recommendation that can you suggest to improve performance particularly about tomcat (java) performance. thanks for the suggestions. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat recommendations
Hey, Jason: Performance Tuning is one of my favorite topics and love to teach tips to new developers. Do you know if there exists a similar document in Remedy 8.1.x? Michelle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, May 22, 2015 2:04 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat recommendations ** Have you read Performance Tuning for BSM - 199037.pdfhttps://communities.bmc.com/docs/DOC-19905? There is some very good information in this doc. On Fri, May 22, 2015 at 9:44 AM, andres tamayo cycom...@gmail.commailto:cycom...@gmail.com wrote: ** Hi there I'm working with an ITSM 7.6.04 SP5 remedy with tomcat 7.0 with java 1.7. I'm facing some performance issues with the permgen memory and it seems that is happening when someone use the report feature. i was reading a document from BMC about midtier deployment but it only references installation with tomcat 6 and java 1.5 1.6. so i only implement suggestion about permgen memory -xxPermGen:256m there is some other recommendation that can you suggest to improve performance particularly about tomcat (java) performance. thanks for the suggestions. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Pre install settings for MAPI not selected
Hi Parshuram, I have replaced the binaries and used 32 bits instead of 64 bit, i also seen a post of yours where you have mentioned JRE 7 is expecting msvcr100.dll should be in path @LJ i have checked in registry it is pointing to correct JRE path. Regards, Harsh On Fri, May 22, 2015 at 6:38 PM, Walunjkar, Parshuram parshuram_walunj...@bmc.com wrote: ** Harsh This is because at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Harsh *Sent:* 22 May 2015 5:46:PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Pre install settings for MAPI not selected ** Hi All, Thanks for your inputs now email is start going out from the server, but if i start emailstart.bat file from command prompt it starts working. But in case i try to start the email engine from services it gives error that email engine have started and stopped. Its been weird. Regards, Harsh On Fri, May 22, 2015 at 1:22 PM, Walunjkar, Parshuram parshuram_walunj...@bmc.com wrote: ** Harsh, You need to follow the steps which mentioned in this mail thread. However at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rüdiger Tams (priv) *Sent:* 22 May 2015 12:02:PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Pre install settings for MAPI not selected ** Harsh, pls. verify for the user you are using to connect to the Exchange server if the outlook client is installed. without the dlls you won't be able to connect to the server from your client machine (your ar server). As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to create an exchange mail profile for this user. Workaround: use IMAP to read emails from Exchange server... HTH RT Jarl Grøneng jarl.gron...@gmail.com hat am 22. Mai 2015 um 06:35 geschrieben: ** Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine is poited to the 32bit jvm.dll. -- J 2015-05-21 21:16 GMT+02:00 Harsh chaudhar...@gmail.com: ** Thanks a ton Rudiger, But applying this KB still we are not able to connect with MAPI server. :( Regards, Harsh On Thu, May 21, 2015 at 6:08 PM, Rüdiger Tams (priv) ruedi...@tams.de wrote: ** Hi Harsh, there is a Knowledgebase Entry available on the BMC side that maybe could help you... KA407873 - How to configure the Email Engine using 64-bit Java to use the MAPI protocol with 32-bit Java? Pls. have a look at it, this configuration is a little complex. HTH Regards Rüdiger Harsh chaudhar...@gmail.com hat am 21. Mai 2015 um 13:50 geschrieben: ** Hi All, We are having a situation where one of my team mate have installed ARS server without selecting the Require MAPI protocol support with AR System Email Engine [image: Inline image 1] now we need to configure MAPI with our email box configurations, can you please provide help over the same, i.e. what change we should do now to get it working. -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* *Impatience never commanded success*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Pre install settings for MAPI not selected
Harsh This is because at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh Sent: 22 May 2015 5:46:PM To: arslist@ARSLIST.ORG Subject: Re: Pre install settings for MAPI not selected ** Hi All, Thanks for your inputs now email is start going out from the server, but if i start emailstart.bat file from command prompt it starts working. But in case i try to start the email engine from services it gives error that email engine have started and stopped. Its been weird. Regards, Harsh On Fri, May 22, 2015 at 1:22 PM, Walunjkar, Parshuram parshuram_walunj...@bmc.commailto:parshuram_walunj...@bmc.com wrote: ** Harsh, You need to follow the steps which mentioned in this mail thread. However at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams (priv) Sent: 22 May 2015 12:02:PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Pre install settings for MAPI not selected ** Harsh, pls. verify for the user you are using to connect to the Exchange server if the outlook client is installed. without the dlls you won't be able to connect to the server from your client machine (your ar server). As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to create an exchange mail profile for this user. Workaround: use IMAP to read emails from Exchange server... HTH RT Jarl Grøneng jarl.gron...@gmail.commailto:jarl.gron...@gmail.com hat am 22. Mai 2015 um 06:35 geschrieben: ** Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine is poited to the 32bit jvm.dll. -- J 2015-05-21 21:16 GMT+02:00 Harsh chaudhar...@gmail.commailto:chaudhar...@gmail.com: ** Thanks a ton Rudiger, But applying this KB still we are not able to connect with MAPI server. :( Regards, Harsh On Thu, May 21, 2015 at 6:08 PM, Rüdiger Tams (priv) ruedi...@tams.demailto:ruedi...@tams.de wrote: ** Hi Harsh, there is a Knowledgebase Entry available on the BMC side that maybe could help you... KA407873 - How to configure the Email Engine using 64-bit Java to use the MAPI protocol with 32-bit Java? Pls. have a look at it, this configuration is a little complex. HTH Regards Rüdiger Harsh chaudhar...@gmail.commailto:chaudhar...@gmail.com hat am 21. Mai 2015 um 13:50 geschrieben: ** Hi All, We are having a situation where one of my team mate have installed ARS server without selecting the Require MAPI protocol support with AR System Email Engine [Inline image 1] now we need to configure MAPI with our email box configurations, can you please provide help over the same, i.e. what change we should do now to get it working. -- Thanks regards “Harsh Chaudhary” Impatience never commanded success _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks regards “Harsh Chaudhary” Impatience never commanded success _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks regards “Harsh Chaudhary” Impatience never commanded success _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Pre install settings for MAPI not selected
Check the registry for that service and verify that it's pointed to the correct jre. On May 22, 2015 6:17 AM, Harsh chaudhar...@gmail.com wrote: ** Hi All, Thanks for your inputs now email is start going out from the server, but if i start emailstart.bat file from command prompt it starts working. But in case i try to start the email engine from services it gives error that email engine have started and stopped. Its been weird. Regards, Harsh On Fri, May 22, 2015 at 1:22 PM, Walunjkar, Parshuram parshuram_walunj...@bmc.com wrote: ** Harsh, You need to follow the steps which mentioned in this mail thread. However at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rüdiger Tams (priv) *Sent:* 22 May 2015 12:02:PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Pre install settings for MAPI not selected ** Harsh, pls. verify for the user you are using to connect to the Exchange server if the outlook client is installed. without the dlls you won't be able to connect to the server from your client machine (your ar server). As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to create an exchange mail profile for this user. Workaround: use IMAP to read emails from Exchange server... HTH RT Jarl Grøneng jarl.gron...@gmail.com hat am 22. Mai 2015 um 06:35 geschrieben: ** Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine is poited to the 32bit jvm.dll. -- J 2015-05-21 21:16 GMT+02:00 Harsh chaudhar...@gmail.com: ** Thanks a ton Rudiger, But applying this KB still we are not able to connect with MAPI server. :( Regards, Harsh On Thu, May 21, 2015 at 6:08 PM, Rüdiger Tams (priv) ruedi...@tams.de wrote: ** Hi Harsh, there is a Knowledgebase Entry available on the BMC side that maybe could help you... KA407873 - How to configure the Email Engine using 64-bit Java to use the MAPI protocol with 32-bit Java? Pls. have a look at it, this configuration is a little complex. HTH Regards Rüdiger Harsh chaudhar...@gmail.com hat am 21. Mai 2015 um 13:50 geschrieben: ** Hi All, We are having a situation where one of my team mate have installed ARS server without selecting the Require MAPI protocol support with AR System Email Engine [image: Inline image 1] now we need to configure MAPI with our email box configurations, can you please provide help over the same, i.e. what change we should do now to get it working. -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* *Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Pre install settings for MAPI not selected
Hi All, Thanks for your inputs now email is start going out from the server, but if i start emailstart.bat file from command prompt it starts working. But in case i try to start the email engine from services it gives error that email engine have started and stopped. Its been weird. Regards, Harsh On Fri, May 22, 2015 at 1:22 PM, Walunjkar, Parshuram parshuram_walunj...@bmc.com wrote: ** Harsh, You need to follow the steps which mentioned in this mail thread. However at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rüdiger Tams (priv) *Sent:* 22 May 2015 12:02:PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Pre install settings for MAPI not selected ** Harsh, pls. verify for the user you are using to connect to the Exchange server if the outlook client is installed. without the dlls you won't be able to connect to the server from your client machine (your ar server). As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to create an exchange mail profile for this user. Workaround: use IMAP to read emails from Exchange server... HTH RT Jarl Grøneng jarl.gron...@gmail.com hat am 22. Mai 2015 um 06:35 geschrieben: ** Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine is poited to the 32bit jvm.dll. -- J 2015-05-21 21:16 GMT+02:00 Harsh chaudhar...@gmail.com: ** Thanks a ton Rudiger, But applying this KB still we are not able to connect with MAPI server. :( Regards, Harsh On Thu, May 21, 2015 at 6:08 PM, Rüdiger Tams (priv) ruedi...@tams.de wrote: ** Hi Harsh, there is a Knowledgebase Entry available on the BMC side that maybe could help you... KA407873 - How to configure the Email Engine using 64-bit Java to use the MAPI protocol with 32-bit Java? Pls. have a look at it, this configuration is a little complex. HTH Regards Rüdiger Harsh chaudhar...@gmail.com hat am 21. Mai 2015 um 13:50 geschrieben: ** Hi All, We are having a situation where one of my team mate have installed ARS server without selecting the Require MAPI protocol support with AR System Email Engine [image: Inline image 1] now we need to configure MAPI with our email box configurations, can you please provide help over the same, i.e. what change we should do now to get it working. -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* *Impatience never commanded success*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: direct URL in ITSM 8.X
Hi Dan, Sandra, This may or may not be useful at this point, but you can use the URL encoder to find out what the correct string is to use to embed in your URL for your form: https:// midtierserver.my.domain:8443/arsys/shared/ar_url_encoder.jsp Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: 22 May 2015 03:08 To: arslist@ARSLIST.ORG Subject: Re: direct URL in ITSM 8.X Hi Sandra, Thanks for the post. I was already aware of the things like %3A and the rest being the URL substitutions, but pointing that out is useful nonetheless. There is a utility to convert single clauses to the url version, it would be nice to have something that will take an entire URL and normalize it. As far as I can tell I may have what I need now, as soon as it is confirmed I will post an email with all the references for things related to a direct URL. (turned out to be much simpler than I thought for this instance, spent around 15 hours exploring and learning more than I needed to). There are several different java applets that can be called with different parameters for different purposes, sadly I wasn't able to find a reference for exactly what I needed, hence the learning about many aspects I didn't need (right now). Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: May 21, 2015 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: direct URL in ITSM 8.X Dan, We have SSO so the URL does not include login content but this is the URL in the customer email for our custom Survey: https://midtierserver.my.domain:8443/arsys/forms/arserver/ITM%3ASurvey/User +View/?eid=$Request ID$ Where %3A replaces a : in the Form name and + replaces a space in the View name. Thank you, Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Thursday, May 21, 2015 1:48 PM To: arslist@ARSLIST.ORG Subject: direct URL in ITSM 8.X ** I was hoping someone would have an example of a direct URL to open a form (I am trying to open Survey once it all works) where the login is part of the URL, so you don't have to manually log in. As a starting point I used what was supposed to be one that works opening Incident in Search mode, with parameters for the search. The only examples I have seen do http:// and of course I am doing https:// I was able to get it to open Incident, after manually logging in, but it ignored the parameters to search a specific Incident ID I was also able to get it to log in with the direct URL, and open the Landing Page, and show that it was in Incident, but did not show the Incident form on the screen (so obviously also did not show me the incident I was looking for) The latter, getting it to log me in via the direct URL, got that far when I put those parameters at the end of everything. Does anyone have a working example of this that I can take a look at or can you fix what I have below? It seems close enough I must have missed something simple. Also, if someone could explain why it all seems designed to require the Landing Console? When I go to communities and start searching I start with current information and it quickly refers me to other articles until I am looking at some unknown version of Remedy that worked differently. Wouldn't it be nice if we ask for V 8.X it only showed things that are valid in 8.X? Thanks Dan p.s. here is what I tried, the mid-tier server could be going through a load balancer of course , the version that does the login and goes pear shaped after https://mid-tier https://%3cmid-tier server/arsys/forms/arserver/SHR:LandingConsole/Default+Administrator+ serverView /?mode=searchF304255500=HPD:Help+DeskF100076=FormOpenF303647600=Searc hTicketWithQualF304255610=%27100161%27%3D%22INCGB0011741915%22?Server= arserver/username=a correct useridpwd=a correct password _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Pre install settings for MAPI not selected
Thanks a ton guys. It is working now :) Regards, Harsh On Fri, May 22, 2015 at 7:05 PM, Harsh chaudhar...@gmail.com wrote: Hi Parshuram, I have replaced the binaries and used 32 bits instead of 64 bit, i also seen a post of yours where you have mentioned JRE 7 is expecting msvcr100.dll should be in path @LJ i have checked in registry it is pointing to correct JRE path. Regards, Harsh On Fri, May 22, 2015 at 6:38 PM, Walunjkar, Parshuram parshuram_walunj...@bmc.com wrote: ** Harsh This is because at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Harsh *Sent:* 22 May 2015 5:46:PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Pre install settings for MAPI not selected ** Hi All, Thanks for your inputs now email is start going out from the server, but if i start emailstart.bat file from command prompt it starts working. But in case i try to start the email engine from services it gives error that email engine have started and stopped. Its been weird. Regards, Harsh On Fri, May 22, 2015 at 1:22 PM, Walunjkar, Parshuram parshuram_walunj...@bmc.com wrote: ** Harsh, You need to follow the steps which mentioned in this mail thread. However at the time of you installation you have selected 64 bit jre, so installer has kept emaild.exe and aremaild.exe of 64 bit in the installation directory e.g C:\Program Files\BMC Software\ARSystem\AREmail So either you need to replace those 32 bit exe or you need install again. Hope this will helps you. Thanks Parshuram Walunjkar *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rüdiger Tams (priv) *Sent:* 22 May 2015 12:02:PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Pre install settings for MAPI not selected ** Harsh, pls. verify for the user you are using to connect to the Exchange server if the outlook client is installed. without the dlls you won't be able to connect to the server from your client machine (your ar server). As far as is remember the MAPI stuff (we are using IMAP or POP3) you need to create an exchange mail profile for this user. Workaround: use IMAP to read emails from Exchange server... HTH RT Jarl Grøneng jarl.gron...@gmail.com hat am 22. Mai 2015 um 06:35 geschrieben: ** Be sure that the user running the EmailEngine has the 32bit Java in JAVA_HOME. If it is poiting to 64bit EmailEngine failes to start, even if the EmailEngine is poited to the 32bit jvm.dll. -- J 2015-05-21 21:16 GMT+02:00 Harsh chaudhar...@gmail.com: ** Thanks a ton Rudiger, But applying this KB still we are not able to connect with MAPI server. :( Regards, Harsh On Thu, May 21, 2015 at 6:08 PM, Rüdiger Tams (priv) ruedi...@tams.de wrote: ** Hi Harsh, there is a Knowledgebase Entry available on the BMC side that maybe could help you... KA407873 - How to configure the Email Engine using 64-bit Java to use the MAPI protocol with 32-bit Java? Pls. have a look at it, this configuration is a little complex. HTH Regards Rüdiger Harsh chaudhar...@gmail.com hat am 21. Mai 2015 um 13:50 geschrieben: ** Hi All, We are having a situation where one of my team mate have installed ARS server without selecting the Require MAPI protocol support with AR System Email Engine [image: Inline image 1] now we need to configure MAPI with our email box configurations, can you please provide help over the same, i.e. what change we should do now to get it working. -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* * **Impatience never commanded success*** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks regards* *“Harsh Chaudhary”* *Impatience never commanded success*** -- *Thanks regards* *“Harsh Chaudhary”* *Impatience never commanded success***
Tomcat recommendations
Hi there I'm working with an ITSM 7.6.04 SP5 remedy with tomcat 7.0 with java 1.7. I'm facing some performance issues with the permgen memory and it seems that is happening when someone use the report feature. i was reading a document from BMC about midtier deployment but it only references installation with tomcat 6 and java 1.5 1.6. so i only implement suggestion about permgen memory -xxPermGen:256m there is some other recommendation that can you suggest to improve performance particularly about tomcat (java) performance. thanks for the suggestions. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat recommendations
Have you read Performance Tuning for BSM - 199037.pdf https://communities.bmc.com/docs/DOC-19905? There is some very good information in this doc. On Fri, May 22, 2015 at 9:44 AM, andres tamayo cycom...@gmail.com wrote: ** Hi there I'm working with an ITSM 7.6.04 SP5 remedy with tomcat 7.0 with java 1.7. I'm facing some performance issues with the permgen memory and it seems that is happening when someone use the report feature. i was reading a document from BMC about midtier deployment but it only references installation with tomcat 6 and java 1.5 1.6. so i only implement suggestion about permgen memory -xxPermGen:256m there is some other recommendation that can you suggest to improve performance particularly about tomcat (java) performance. thanks for the suggestions. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Tomcat recommendations
Jason thanks for the link. i already read that and another one called Mid-Tier_deployment_kb.pdf which focus on midtier but i think is mostly oriented to environments based on tomcat 6 and java 1.5 and 1.6. BTW since i made the modification to TOMCAT java opts about perm gen seems like is working better. Additionally i'm using an utility called psi-probe which i just discover yesterday and it really help me to monitor may system. anyway if someone have some additional advise it will be great! 2015-05-22 14:03 GMT-05:00 Jason Miller jason.mil...@gmail.com: ** Have you read Performance Tuning for BSM - 199037.pdf https://communities.bmc.com/docs/DOC-19905? There is some very good information in this doc. On Fri, May 22, 2015 at 9:44 AM, andres tamayo cycom...@gmail.com wrote: ** Hi there I'm working with an ITSM 7.6.04 SP5 remedy with tomcat 7.0 with java 1.7. I'm facing some performance issues with the permgen memory and it seems that is happening when someone use the report feature. i was reading a document from BMC about midtier deployment but it only references installation with tomcat 6 and java 1.5 1.6. so i only implement suggestion about permgen memory -xxPermGen:256m there is some other recommendation that can you suggest to improve performance particularly about tomcat (java) performance. thanks for the suggestions. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Looking for.....
I think this is what you are looking for: https://communities.bmc.com/docs/DOC-24044 Thad On Fri, May 22, 2015 at 10:30 AM, LJ LongWing lj.longw...@gmail.com wrote: ** The name of the tool might be nice :) On May 22, 2015 11:02 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** A while ago I found a neat utility program that was a big help in understanding and specifying “permissions and roles” but it also used a file TABCTL.OCX which is no longer available on Win 7. Anyone have the source or a version that will run on Win 7? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Looking for.....
The name is “permissionsandroles.exe” but it may or may not be the “original” name…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, May 22, 2015 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for. ** The name of the tool might be nice :) On May 22, 2015 11:02 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** A while ago I found a neat utility program that was a big help in understanding and specifying “permissions and roles” but it also used a file TABCTL.OCX which is no longer available on Win 7. Anyone have the source or a version that will run on Win 7? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Looking for.....
Yes, that’s it! Thank you!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, May 22, 2015 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for. ** I think this is what you are looking for: https://communities.bmc.com/docs/DOC-24044 Thad On Fri, May 22, 2015 at 10:30 AM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** The name of the tool might be nice :) On May 22, 2015 11:02 AM, richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us richard@bwc.state.oh.usmailto:richard@bwc.state.oh.us wrote: ** A while ago I found a neat utility program that was a big help in understanding and specifying “permissions and roles” but it also used a file TABCTL.OCX which is no longer available on Win 7. Anyone have the source or a version that will run on Win 7? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Looking for.....
A while ago I found a neat utility program that was a big help in understanding and specifying permissions and roles but it also used a file TABCTL.OCX which is no longer available on Win 7. Anyone have the source or a version that will run on Win 7? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Looking for.....
The name of the tool might be nice :) On May 22, 2015 11:02 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** A while ago I found a neat utility program that was a big help in understanding and specifying “permissions and roles” but it also used a file TABCTL.OCX which is no longer available on Win 7. Anyone have the source or a version that will run on Win 7? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Looking for.....
Is it ITSM Helper? On 5/22/2015 10:30 AM, LJ LongWing wrote: ** The name of the tool might be nice :) On May 22, 2015 11:02 AM, richard@bwc.state.oh.us mailto:richard@bwc.state.oh.us richard@bwc.state.oh.us mailto:richard@bwc.state.oh.us wrote: ** A while ago I found a neat utility program that was a big help in understanding and specifying “permissions and roles” but it also used a file TABCTL.OCX which is no longer available on Win 7. Anyone have the source or a version that will run on Win 7? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
