I remember one of my customer had a similar problem where a people record
would loose its permissions - turned out that the customer had bad code
written on the automatic foundation data feed where instead of finding
exact match and modifying its associated records, it modified multiple
records due to a bad search. Thus a bunch of people would be locked out as
their permission record would be updated with some other persons info,
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf
Sent: Saturday, June 20, 2015 7:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: People missing???
**
I think you need to investigate any escalations/filters that do cleanups or
modifications to your people data. Maybe some AD feed or HR system feed into
Remedy and see if it is inadvertently deleting/changing records. I can see
how there maybe more User records than People records but cannot see a
working scenario where you have more People records than User records.
As a test, if you find a People record that does not have a User record, can
you try to login and see what this account can/cannot do?
Hopefully by now you've found the culprit! Good luck.
On Friday, June 19, 2015 at 9:03:08 AM UTC-4, richa...@bwc.state.oh.us
wrote:
**
It looks like the core AR form is being created but apparently the
people/itsm record isn't. Also, looks like there are
many more itsm records than AR/user records. Doesn't seem like the two are
talking to each other.
From: Action Request System discussion list(ARSList)
[mailto:ars...@arslist.org javascript: ] On Behalf Of Tauf Chowdhury
Sent: Friday, June 19, 2015 8:39 AM
To: ars...@arslist.org javascript:
Subject: Re: People missing???
**
As the User form is a core AR form? There's no out of box workflow to create
a People record for it. However, if a People record is created, there is
ITSM out of box workflow to create the people record.
Perhaps you have some integration that is doing this?
Sent from my iPhone
On Jun 19, 2015, at 8:17 AM, richa...@bwc.state.oh.us javascript:
richa...@bwc.state.oh.us javascript: wrote:
**
We are on a 7.6.04 system and are running into a very strange situation. If
I go into the System Admin screen and look under Applications/users
the person has a record shown. However, if I go into IT Service
Mgt/people/view there is no listing shown for that person. It looks like
there are
more records shown in the people screen than are shown in the system admin
users screen. Any thoughts? Thanks.
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