Re: Problem to answer survey in BMC Remedy 7.6.04

[Jamie]

Natalia - can you provide a little more information on your survey setup?  Are 
you referring to surveys from SRM?

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MYIT 2.5 Patch 001 - Missing Request Data

[BradRemedy]

Hi

Pasted a discussion in the communities which thought I would also post here.

https://communities.bmc.com/thread/135466

Please let me know what you guys think.

Thanks in advance.

Cheers
Brad

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ADDM Lifecycle/CMDB Lifecycle

[April McPherson]

All:

I have found the articles around this on discovery.bmc.com but I am looking for 
suggestions/best practices around settings for ADDM lifecycle and the CMDB 
Lifecycle. We have ADDM 10.2.01 and Remedy On Demand 8.1 sp2. 

Thank you,
April

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Re: Problem to answer survey in BMC Remedy ITSM 8.1

[Natalia Cuesta]

Hi,

I answer the survey, but it does not close.

The survey returns opening without answers and it changes its status to 
Responded. 

I try with User Tool and Internet Explorer 8 and the survey closes.

I had BMC Remedy ITSM 8.1.

Best regards,

Natalia Cuesta

-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] 
En nombre de Jamie
Enviado el: miércoles, 30 de septiembre de 2015 8:21
Para: arslist@ARSLIST.ORG
Asunto: Re: Problem to answer survey in BMC Remedy 7.6.04

Natalia - can you provide a little more information on your survey setup?  Are 
you referring to surveys from SRM?

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Best and most recent well behaved ARServer version for upgrade

[Marc Burick]

Good morning.
Can you suggested the newest and most stable version of ARServer that is 
supported? All of our applications are home grown and our organization is 
still using the 7.6 sp 5 client.

I asked the same questions a few months ago, but we did not upgrade at 
that time.  We were looking at 8.1.02 since 9.x was just released. 

It has been 6 months since I last inquired. Have you found 9.0.00 or 
9.0.01 to be just as stable as 8.1.02 or is 8.1.02 still the best version 
to go with?

Marc

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Re: Best and most recent well behaved ARServer version for upgrade

[LJ LongWing]

Mark,
I've had a few corner issues with 9.0.x...but overall the server is
stable.  As you stated...there is an SP1 for it which I can recommend

On Wed, Sep 30, 2015 at 8:55 AM, Marc Burick 
wrote:

> ** Good morning.
> Can you suggested the newest and most stable version of ARServer that is
> supported? All of our applications are home grown and our organization is
> still using the 7.6 sp 5 client.
>
> I asked the same questions a few months ago, but we did not upgrade at
> that time.  We were looking at 8.1.02 since 9.x was just released.
>
> It has been 6 months since I last inquired. Have you found 9.0.00 or
> 9.0.01 to be just as stable as 8.1.02 or is 8.1.02 still the best version
> to go with?
>
> Marc _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Contract Job Opportunity in Washington DC

[Madhava Reddy]

Who is the client?
On Sep 29, 2015 10:24 PM, "Monica Arora"  wrote:

> **
>
> We have a long term contract job opportunity Washington DC Metro
> area. Please send your resume to mon...@identitysol.com
>
> *Required Skills*:
>
>
>- BMC Remedy 7.x/8.x Administration/Development  experience in UNIX
>environment
>- ITSM Applications experience
>- Analyzes legacy and custom ITSM related systems and defines
>requirements for collecting, integrating, and supporting the use of Remedy
>Tools to provide an ITSM CMDB.
>- Follow ITIL based process and procedures and escalate for technical
>assistance with the vendor as needed for incident response.
>- Support operational maintenance windows and after hour support
>requirements. Maintains current knowledge of relevant technology.
>- Participates in special projects as required.
>- Follow ITIL based process and procedures and escalate for technical
>assistance with the vendor as needed for incident response.
>- API experience is desired
>
>
>
>
>
> Please send your resume to mon...@identitysol.com
>
> Regards,
> Monica Arora
> Resource Manager
> Identity Software Solutions LLC
> Email: mon...@identitysol.com | Tel 703-953-0361| www.identitysol.com|
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Best and most recent well behaved ARServer version for upgrade

[Rick Westbrock]

v9 SP2 was released in the last week or so as well but I haven’t heard any 
feedback about it yet.

-Rick

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 30, 2015 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best and most recent well behaved ARServer version for upgrade

**
Mark,
I've had a few corner issues with 9.0.x...but overall the server is stable.  As 
you stated...there is an SP1 for it which I can recommend

On Wed, Sep 30, 2015 at 8:55 AM, Marc Burick 
mailto:marc.bur...@prudential.com>> wrote:
** Good morning.
Can you suggested the newest and most stable version of ARServer that is 
supported? All of our applications are home grown and our organization is still 
using the 7.6 sp 5 client.

I asked the same questions a few months ago, but we did not upgrade at that 
time.  We were looking at 8.1.02 since 9.x was just released.

It has been 6 months since I last inquired. Have you found 9.0.00 or 9.0.01 to 
be just as stable as 8.1.02 or is 8.1.02 still the best version to go with?

Marc _ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Best and most recent well behaved ARServer version for upgrade

[LJ LongWing]

I know V9.0 PATCH 2 was released last week...which is different than
SP2it would be 9.0.00 Patch 2.not 9.0.02

On Wed, Sep 30, 2015 at 9:30 AM, Rick Westbrock 
wrote:

> **
>
> v9 SP2 was released in the last week or so as well but I haven’t heard any
> feedback about it yet.
>
>
>
> -Rick
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, September 30, 2015 8:06 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Best and most recent well behaved ARServer version for
> upgrade
>
>
>
> **
>
> Mark,
>
> I've had a few corner issues with 9.0.x...but overall the server is
> stable.  As you stated...there is an SP1 for it which I can recommend
>
>
>
> On Wed, Sep 30, 2015 at 8:55 AM, Marc Burick 
> wrote:
>
> ** Good morning.
> Can you suggested the newest and most stable version of ARServer that is
> supported? All of our applications are home grown and our organization is
> still using the 7.6 sp 5 client.
>
> I asked the same questions a few months ago, but we did not upgrade at
> that time.  We were looking at 8.1.02 since 9.x was just released.
>
> It has been 6 months since I last inquired. Have you found 9.0.00 or
> 9.0.01 to be just as stable as 8.1.02 or is 8.1.02 still the best version
> to go with?
>
> Marc _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Best and most recent well behaved ARServer version for upgrade

[Marc Burick]

Thank you for your original response and the clarification, LJ.

Marc



From:   LJ LongWing 
To: arslist@ARSLIST.ORG, 
Date:   09/30/2015 12:17 PM
Subject:Re: Best and most recent well behaved ARServer version for 
upgrade
Sent by:"Action Request System discussion list(ARSList)" 




** 
I know V9.0 PATCH 2 was released last week...which is different than 
SP2it would be 9.0.00 Patch 2.not 9.0.02

On Wed, Sep 30, 2015 at 9:30 AM, Rick Westbrock  
wrote:
** 
v9 SP2 was released in the last week or so as well but I haven?t heard any 
feedback about it yet.
 
-Rick
 
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 30, 2015 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best and most recent well behaved ARServer version for 
upgrade
 
** 
Mark,
I've had a few corner issues with 9.0.x...but overall the server is 
stable.  As you stated..there is an SP1 for it which I can recommend
 
On Wed, Sep 30, 2015 at 8:55 AM, Marc Burick  
wrote:
** Good morning. 
Can you suggested the newest and most stable version of ARServer that is 
supported? All of our applications are home grown and our organization is 
still using the 7.6 sp 5 client. 

I asked the same questions a few months ago, but we did not upgrade at 
that time.  We were looking at 8.1.02 since 9.x was just released. 

It has been 6 months since I last inquired. Have you found 9.0.00 or 
9.0.01 to be just as stable as 8.1.02 or is 8.1.02 still the best version 
to go with? 

Marc _ARSlist: "Where the Answers Are" and have been for 20 years_
 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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Re: Best and most recent well behaved ARServer version for upgrade

[Marc Burick]

Thank you, Rick.



From:   Rick Westbrock 
To: arslist@ARSLIST.ORG, 
Date:   09/30/2015 11:30 AM
Subject:Re: Best and most recent well behaved ARServer version for 
upgrade
Sent by:"Action Request System discussion list(ARSList)" 




** 
v9 SP2 was released in the last week or so as well but I haven?t heard any 
feedback about it yet.
 
-Rick
 
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 30, 2015 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best and most recent well behaved ARServer version for 
upgrade
 
** 
Mark,
I've had a few corner issues with 9.0.x...but overall the server is 
stable.  As you stated...there is an SP1 for it which I can recommend
 
On Wed, Sep 30, 2015 at 8:55 AM, Marc Burick  
wrote:
** Good morning. 
Can you suggested the newest and most stable version of ARServer that is 
supported? All of our applications are home grown and our organization is 
still using the 7.6 sp 5 client. 

I asked the same questions a few months ago, but we did not upgrade at 
that time.  We were looking at 8.1.02 since 9.x was just released. 

It has been 6 months since I last inquired. Have you found 9.0.00 or 
9.0.01 to be just as stable as 8.1.02 or is 8.1.02 still the best version 
to go with? 

Marc _ARSlist: "Where the Answers Are" and have been for 20 years_
 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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So why did this happen (alternat title: How to lock out all of your users)

[William Rentfrow]

We have a Remedy 7.6.04 system which as been replaced by another vendor.  It is 
being phased out.

As part of that process we are greatly reducing licenses and changing users to 
floating from fixed.

I did a search in the User form where 'Application License' LIKE "%Fixed%".  
Then I exported the Request ID and Application License of all of those users.

In the ARX file I replaced "Fixed" with "Floating" and then re-imported all of 
them, using the option to update old record with the new data.

Everyone who got updated now gets a 623 "Authentication failed" error when 
trying to login - which is weird, because we use LDAP for authentication.  None 
of the password should have changed.  The import process could have (and should 
have) updated the user's user_cache entry, but not in a way where I'd expect 
them to get locked out.

IF I update their user record somehow it fixes the problem for the individual 
user.

Weird

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


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Re: So why did this happen (alternat title: How to lock out all of your users)

[Richter, Howard (CEI-Atlanta)]

Hey William,

We just did the same thing and I saw the same issue.

I think it had something to do with the Remedy cache.

By the way how are you doing?

hbr

Howard Richter, Senior System Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Wednesday, September 30, 2015 1:58 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] So why did this happen (alternat title: How to lock out all 
of your users)

**
We have a Remedy 7.6.04 system which as been replaced by another vendor.  It is 
being phased out.

As part of that process we are greatly reducing licenses and changing users to 
floating from fixed.

I did a search in the User form where 'Application License' LIKE "%Fixed%".  
Then I exported the Request ID and Application License of all of those users.

In the ARX file I replaced "Fixed" with "Floating" and then re-imported all of 
them, using the option to update old record with the new data.

Everyone who got updated now gets a 623 "Authentication failed" error when 
trying to login - which is weird, because we use LDAP for authentication.  None 
of the password should have changed.  The import process could have (and should 
have) updated the user's user_cache entry, but not in a way where I'd expect 
them to get locked out.

IF I update their user record somehow it fixes the problem for the individual 
user.

Weird

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056



Click 
here
 to report this email as spam.
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Re: So why did this happen (alternat title: How to lock out all of your users)

[Natalia Cuesta]

Hi,

 

I cleaned the Remedy cache but the issue continues.

 

NC

 

De: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] En nombre de Richter, Howard (CEI-Atlanta)
Enviado el: miércoles, 30 de septiembre de 2015 13:00
Para: arslist@ARSLIST.ORG
Asunto: Re: So why did this happen (alternat title: How to lock out all of
your users)

 

** 

Hey William,

 

We just did the same thing and I saw the same issue.

 

I think it had something to do with the Remedy cache.

 

By the way how are you doing?

 

hbr

 

Howard Richter, Senior System Administrator

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Wednesday, September 30, 2015 1:58 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] So why did this happen (alternat title: How to lock out
all of your users)

 

** 

We have a Remedy 7.6.04 system which as been replaced by another vendor.  It
is being phased out.

 

As part of that process we are greatly reducing licenses and changing users
to floating from fixed.

 

I did a search in the User form where 'Application License' LIKE "%Fixed%".
Then I exported the Request ID and Application License of all of those
users.

 

In the ARX file I replaced "Fixed" with "Floating" and then re-imported all
of them, using the option to update old record with the new data.

 

Everyone who got updated now gets a 623 "Authentication failed" error when
trying to login - which is weird, because we use LDAP for authentication.
None of the password should have changed.  The import process could have
(and should have) updated the user's user_cache entry, but not in a way
where I'd expect them to get locked out.

 

IF I update their user record somehow it fixes the problem for the
individual user.

 

Weird

 

William Rentfrow

wrentf...@stratacominc.com

Office: 715-204-3061 or 701-232-5697x25

Cell: 715-498-5056

 

 

Click here
  to report this email as spam.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: So why did this happen (alternat title: How to lock out all of your users)

[Arner, Todd]

I'm not sure why it is happening, but we saw the same thing a few years back.  
After we imported, we ended up searching for all the records that had been 
updated and did a modify all.   We set the status to current for the modify all 
and saved.  That fixed the issue for us.

Todd Arner

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Natalia Cuesta
Sent: Wednesday, September 30, 2015 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: So why did this happen (alternat title: How to lock out all of 
your users)

**
Hi,

I cleaned the Remedy cache but the issue continues.

NC

De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] 
En nombre de Richter, Howard (CEI-Atlanta)
Enviado el: miércoles, 30 de septiembre de 2015 13:00
Para: arslist@ARSLIST.ORG
Asunto: Re: So why did this happen (alternat title: How to lock out all of your 
users)

**
Hey William,

We just did the same thing and I saw the same issue.

I think it had something to do with the Remedy cache.

By the way how are you doing?

hbr

Howard Richter, Senior System Administrator

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
William Rentfrow
Sent: Wednesday, September 30, 2015 1:58 PM
To: arslist@ARSLIST.ORG
Subject: [arslist] So why did this happen (alternat title: How to lock out all 
of your users)

**
We have a Remedy 7.6.04 system which as been replaced by another vendor.  It is 
being phased out.

As part of that process we are greatly reducing licenses and changing users to 
floating from fixed.

I did a search in the User form where 'Application License' LIKE "%Fixed%".  
Then I exported the Request ID and Application License of all of those users.

In the ARX file I replaced "Fixed" with "Floating" and then re-imported all of 
them, using the option to update old record with the new data.

Everyone who got updated now gets a 623 "Authentication failed" error when 
trying to login - which is weird, because we use LDAP for authentication.  None 
of the password should have changed.  The import process could have (and should 
have) updated the user's user_cache entry, but not in a way where I'd expect 
them to get locked out.

IF I update their user record somehow it fixes the problem for the individual 
user.

Weird

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056



Click 
here
 to report this email as spam.
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The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be protected 
under state or federal law. If the reader of this message is not the intended 
recipient, you are hereby notified that any dissemination, distribution, or 
copying of this communication, or any of its contents, is strictly prohibited. 
If you have received this communication in error, please forward the 
communication to no...@glhec.org immediately and destroy or delete the original 
message and any copy of it from your computer system. If you have any questions 
concerning this message, please contact the sender.

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Billing/Invoicing application that works with ITSM

[Roger Justice]

I have been asked if there is a third party application that works with ITSM to 
do Billing/Invoicing.

I know that ITBM integrated with ITSM and could produce invoices, since BMC has 
discontinued the ITSM Procurement application and ITBM is there any other 
solution.

Thanks in advance.

Roger Justice

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Billing/Invoicing application that works with ITSM

[Roger Justice]

I have been asked if there is a third party application that works with ITSM to 
do Billing/Invoicing.

I know that ITBM integrated with ITSM and could produce invoices, since BMC has 
discontinued the ITSM Procurement application and ITBM is there any other 
solution.

Thanks in advance.

Roger Justice

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Re: Billing/Invoicing application that works with ITSM

[Stan Feinstein]

Hi Roger,

 

My company’s ActionProgram Manager Plus (APM Plus) can collect costs and do 
billing and it does a lot more than that.  We have counted 18 use cases, 
particularly when combined with the ITSM suite.  As compared to ITBM, it is 
also Remedy-based.  

 

APM Plus is a process and life cycle management system which includes a lot of 
functionality.  When added to the ITSM Suite, it turns it into a fully 
integrated Demand Management System. The idea is to track all work in the 
Remedy system and connect the work to a service request.  If you know the cost 
of each service request, since you  know who the requester was and the 
organization they are in, you can summarize this to get the cost of the work 
performed for each organization.  This is one of the 18 use cases.

 

If you’d like to discuss this, please give me a call at 310-230-1722.

 

Thanks.

 

Stan

w. 310-230-1722.

c. 310-428-5748.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, September 30, 2015 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Billing/Invoicing application that works with ITSM

 

** 

I have been asked if there is a third party application that works with ITSM to 
do Billing/Invoicing.

 

I know that ITBM integrated with ITSM and could produce invoices, since BMC has 
discontinued the ITSM Procurement application and ITBM is there any other 
solution.

 

Thanks in advance.

 

Roger Justice

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: Best and most recent well behaved ARServer version for upgrade

[Rick Westbrock]

Yes my bad on that for using the wrong terminology.

/facepalm

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 30, 2015 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best and most recent well behaved ARServer version for upgrade

**
I know V9.0 PATCH 2 was released last week...which is different than SP2it 
would be 9.0.00 Patch 2.not 9.0.02

On Wed, Sep 30, 2015 at 9:30 AM, Rick Westbrock 
mailto:rwestbr...@24hourfit.com>> wrote:
**
v9 SP2 was released in the last week or so as well but I haven’t heard any 
feedback about it yet.

-Rick

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 30, 2015 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Best and most recent well behaved ARServer version for upgrade

**
Mark,
I've had a few corner issues with 9.0.x...but overall the server is stable.  As 
you stated...there is an SP1 for it which I can recommend

On Wed, Sep 30, 2015 at 8:55 AM, Marc Burick 
mailto:marc.bur...@prudential.com>> wrote:
** Good morning.
Can you suggested the newest and most stable version of ARServer that is 
supported? All of our applications are home grown and our organization is still 
using the 7.6 sp 5 client.

I asked the same questions a few months ago, but we did not upgrade at that 
time.  We were looking at 8.1.02 since 9.x was just released.

It has been 6 months since I last inquired. Have you found 9.0.00 or 9.0.01 to 
be just as stable as 8.1.02 or is 8.1.02 still the best version to go with?

Marc _ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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RE :Re: How to move stucked Distributed Transfer Pending records quickly

[ARSystem8]

Instruction:
Instruction Number:0
Instruction Template:

Message Type:  
Message Number: 4928
Message Text: The specified instruction cannot be found in the AR System Email 
User Instruction Templates form.
Appended Text:  Overwrite,Enforce Pattern Matching: YesRequire Required Fields: 
Yes, and Match by Request ID.Retries: Forever.We have 7 distributed Pools 
defined, and User DSO Mapping belongs to Pool 4 which has polling interval of 
15 mins.The records are stuck and not



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RE :Re: How to move stucked Distributed Transfer Pending records quickly

[ARSystem8]

Instruction:
Instruction Number:0
Instruction Template:

Message Type:  
Message Number: 4928
Message Text: The specified instruction cannot be found in the AR System Email 
User Instruction Templates form.
Appended Text:  Overwrite,Enforce Pattern Matching: YesRequire Required Fields: 
Yes, and Match by Request ID.Retries: Forever.We have 7 distributed Pools 
defined, and User DSO Mapping belongs to Pool 4 which has polling interval of 
15 mins.The records are stuck and not



___
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"Where the Answers Are, and have been for 20 years"

RE :Re: How to move stucked Distributed Transfer Pending records quickly

[ARSystem8]

Instruction:
Instruction Number:0
Instruction Template:

Message Type:  
Message Number: 4928
Message Text: The specified instruction cannot be found in the AR System Email 
User Instruction Templates form.
Appended Text:  Overwrite,Enforce Pattern Matching: YesRequire Required Fields: 
Yes, and Match by Request ID.Retries: Forever.We have 7 distributed Pools 
defined, and User DSO Mapping belongs to Pool 4 which has polling interval of 
15 mins.The records are stuck and not



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

RE :Re: How to move stucked Distributed Transfer Pending records quickly

[ARSystem8]

Instruction:
Instruction Number:0
Instruction Template:

Message Type:  
Message Number: 4928
Message Text: The specified instruction cannot be found in the AR System Email 
User Instruction Templates form.
Appended Text:  Overwrite,Enforce Pattern Matching: YesRequire Required Fields: 
Yes, and Match by Request ID.Retries: Forever.We have 7 distributed Pools 
defined, and User DSO Mapping belongs to Pool 4 which has polling interval of 
15 mins.The records are stuck and not



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

RE :Re: How to move stucked Distributed Transfer Pending records quickly

[ARSystem8]

Instruction:
Instruction Number:0
Instruction Template:

Message Type:  
Message Number: 4928
Message Text: The specified instruction cannot be found in the AR System Email 
User Instruction Templates form.
Appended Text:  Overwrite,Enforce Pattern Matching: YesRequire Required Fields: 
Yes, and Match by Request ID.Retries: Forever.We have 7 distributed Pools 
defined, and User DSO Mapping belongs to Pool 4 which has polling interval of 
15 mins.The records are stuck and not



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

RE :How to move stucked Distributed Transfer Pending records quickly

[ARSystem8]

Instruction:
Instruction Number:0
Instruction Template:

Message Type:  
Message Number: 4928
Message Text: The specified instruction cannot be found in the AR System Email 
User Instruction Templates form.
Appended Text:  Overwrite,Enforce Pattern Matching: YesRequire Required Fields: 
Yes, and Match by Request ID.Retries: Forever.We have 7 distributed Pools 
defined, and User DSO Mapping belongs to Pool 4 which has polling interval of 
15 mins.The records are stuck and not



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

RE :Re: How to move stucked Distributed Transfer Pending records quickly

[ARSystem8]

Instruction:
Instruction Number:0
Instruction Template:

Message Type:  
Message Number: 4928
Message Text: The specified instruction cannot be found in the AR System Email 
User Instruction Templates form.
Appended Text:  Overwrite,Enforce Pattern Matching: YesRequire Required Fields: 
Yes, and Match by Request ID.Retries: Forever.We have 7 distributed Pools 
defined, and User DSO Mapping belongs to Pool 4 which has polling interval of 
15 mins.The records are stuck and not



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

RE :Re: How to move stucked Distributed Transfer Pending records quickly

[ARSystem8]

Instruction:
Instruction Number:0
Instruction Template:

Message Type:  
Message Number: 4928
Message Text: The specified instruction cannot be found in the AR System Email 
User Instruction Templates form.
Appended Text:  Overwrite, Enforce Pattern Matching: Yes Require Required 
Fields: Yes, and Match by Request ID. Retries: Forever. We have 7 distributed 
Pools defined, and User DSO Mapping belongs to Pool 4 which has polling 
interval of 15 mins. The records are stuck and



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"