Re: Open/Execute exe from Mid Tier

[Karthick S]

Hey  Suresh,

No Luck, it didn't work.

$PROCESS$ @AUNR-REMEDY-D1: C:\Program Files\MyTestEXE\MyTestEXE.exe

On Wed, Nov 4, 2015 at 5:57 PM, Suresh Loganathan 
wrote:

> **
>
> Hi Karthik,
>
> Can you please try with below syntax.
>
> $Process$ @ServerName: Filepath and Filename.
>
> Regards,
> GLS...
> On 4 Nov 2015 10:06, "Karthick S"  wrote:
>
>> **
>>
>> Hi All,
>>
>>
>>
>> Is it possible to execute/open an exe from Remedy Mid - Tier tool?
>>
>>
>>
>> We have placed an exe file in one of our Remedy Server, i have used Run
>> Process in Active Link to Perform the action.
>>
>> Command Line - @@:C:\Program Files\MyTestEXE\MyTestEXE.exe
>>
>> [image: as.jpg]
>> 
>>
>>
>>
>> Please help me out with your ideas.
>>
>>
>>
>> Regards,
>>
>> Karthick S
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




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*Thanks and Regards,*
*Karthick S*

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Re: Open/Execute exe from Mid Tier

[Lucero, Michelle]

Hi, Karthick:

Depending on the version of AR System, have you considered running your 
executable on the server via a “Service” Filter?

I believe that will work for you.


1.   Set up an active link per usual.


2.   Create one action as a Service with input mapping

a.   Optionally, you can pass a dummy value to be included in the “Run-If 
Qual” of the Filter.

b.  Use the Output mapping to return a value to the active link.


2.   Create a Filter that Executes on Service.

a.   Setup your Run-If qual to pick up your dummy value, etc.


3.   Use a Set Field Run Process action in your filter to run your 
executable.

If your process statement syntax is correct, it will work.

Just another option to explore.  It solved an issue I was having.

Hope this helps,
Michelle

Remedy ARS 8.1 SP2, Patch 1
ITSM 8.1 SP2 Patch 1
Mid-Tier 8.1 SP2 with hot fixes.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, November 04, 2015 5:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open/Execute exe from Mid Tier

**
Hey  Suresh,

No Luck, it didn't work.

$PROCESS$ @AUNR-REMEDY-D1: C:\Program Files\MyTestEXE\MyTestEXE.exe

On Wed, Nov 4, 2015 at 5:57 PM, Suresh Loganathan 
> wrote:
**

Hi Karthik,

Can you please try with below syntax.

$Process$ @ServerName: Filepath and Filename.

Regards,
GLS...
On 4 Nov 2015 10:06, "Karthick S" 
> wrote:
**

Hi All,



Is it possible to execute/open an exe from Remedy Mid - Tier tool?



We have placed an exe file in one of our Remedy Server, i have used Run Process 
in Active Link to Perform the action.

Command Line - @@:C:\Program Files\MyTestEXE\MyTestEXE.exe

[Image removed by sender. 
as.jpg]



Please help me out with your ideas.



Regards,

Karthick S
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



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Thanks and Regards,
Karthick S
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Serious flaw in BMC Remedy Licensing

[Misi Mladoniczky]

Hi Doug,

Could you possibly clarify if it is enough to upgrade the core AR Server to
8.1 (not ITSM) in order to benefit from the new and generous 8.1-policy of
Application licenses in the Overview Console?

If so, does it apply both to ITSM 7.6 and 8.0?

I presume that the Overview-Console-ARDBC-Plugin needs an upgrade as well...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Folks,
>
> As LG has noted, the “flaw” was not an error or bug in the implementation
> about how floating licenses work.  But, it was more of an unintended cross
> consequence where BMC made the decision that we didn’t want to trigger the
> side effect of grabbing a bunch of application floating tokens just because of
> a query to the application to get a list of items for a console – especially
> when there may often not have been any items from that application to show in
> the first place for the user.  So, in order to allow for the more effective
> interaction of the applications through a console without the side effect that
> was occurring, we considered it a “flaw in the intention” of the overall
> goal of licensing and so we reacted to the customer input and made the console
> no longer trigger obtaining licenses.
>
> As for how the licenses work, as folks have noted, it is a business decision
> about the behavior of licensing.  If you look at most products, you either
> need a license just to use the product – there is no concept of a no license
> “read” user that BMC Remedy has.  And, then many others have no concept of
> a “floating” license and all users are either “fixed” or
> “unlicensed” (with whatever unlicensed means).  Finally, for those that do
> have floating licenses, you will not find products that let you use the
> product, then suddenly change your license to another type, and then release
> it back to let someone else use it all within minutes (I would be interested
> to see any product on the market that folks think have a floating license
> model that does this).  So, really, the licensing is not as odd or unusual as
> folks think.  Most of the time, it is the flexibility and variety of access
> with lots of unlicensed access allowed that causes the questions.
>
> Again, BMC has always been open to discussions about point areas where the
> spirit of the licensing is not being obeyed.  This console example is a poster
> child for that.  Although it was performing correctly and according to the
> rules, a decision was made to allow an exception as it was not the intention
> or goal to grab a bunch of application licenses just because of a console.
>
>
> As for can others do this?  The answer is no.  We allow violations of
> licensing models when there is a determination that the intention/goal of the
> model is not being met – another example is approvals where you do not need
> to have an application (or even an AR System license) to approve things that
> are assigned to you when you are working with approvals and BMC product.  So,
> you don’t have to suddenly have everyone in the org who can approve having
> to have a license just to do approvals – even though they are writing to the
> system by doing an approval.  For these cases, we take advantage of some
> exception logic that is built into the system to allow for these types of
> exceptions that is available only to BMC (since it is allowing violation of
> the licensing model, BMC can violate our own model but others cannot).
>
> Doug Mueller
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
> Sent: Monday, November 02, 2015 10:21 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Serious flaw in BMC Remedy Licensing
>
> **
> John,
> As you know, I'm not a BMC employee...so all of my understanding of things
> comes from that perspective :)
>
> As I understand it the overview console utilizes a plugin to pull the
> information...but, being I don't run ITSM where I work...I can't confirm
> thisbut even with that said...even if the plugin was pulling the
> information...it's the SERVER that determines what type of allocation is
> made...soif I were to guess, and this is 100% a guess...I would guess that
> something was re-written in the server that says something along the lines of
> 'if the query is coming in from 'this client' and the user is floating...don't
> allocate a write token'and I would assume, that the 'this client' portion
> of that is specified using the client type function when that plugin
> connects
>
> So...trying to replicate it would be difficultbut in theory not
> impossible
>
> On Mon, Nov 2, 2015 at 11:02 AM, John Sundberg
> 

JOB-Tampa

[Campbell, Michael J]

· 940 Hour Contract to Hire, 100% on site work
· Relocation assistance offered once fully transition to the prime

RESPONSIBILITIES

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Remedy ITSM suite (Version 7.6.04 and 8.1) Atrium CMDB Product Family (Version 
7.6.04 and 8.1), and BMC MyIT (Version 2.2)
· Participate in usability and requirements meetings and then implement 
a solution or workflow based on specific customer needs.
· Install, configure, customize, deploy and administer BMC products to 
include the integration of BMC products and other third party applications.
· Participate in usability and requirements meetings and then implement 
a solution or workflow based on specific customer needs.
· Assess, develop, install, configure, document and test all proposed 
solutions and create migration packages for deployment into the production 
environment.
· Configuring and integrating BMC products with other third party 
applications and databases.

EXPERIENCE REQUIREMENTS

· Bachelor's degree in a computer or system science discipline
· Must be able to obtain DoD IAT Level II certification (Comp TIA 
Security+, CCNA, etc) certification within 6 months of being hired.
· Interim Secret Clearance required to start with ability to obtain Top 
Secret/SCI Clearance.
· Full product life-cycle to include development, integration, testing 
and documentation using contemporary delivery methodologies (Scrum, Agile, RUP, 
etc.).
· Custom Remedy workflow, forms, reports and filters to meet specified 
requirements.
· ARS administration (v7.6 or above).  Version 8.1 preferred
· ARS development (v7.6 or above including Filters, Active links, 
Mid-tier web interface, and a help desk module).
· Extensive experience with BMC Remedy Developer Studio
· Extensive experience with CMDB reconciliation against multiple data 
sets
· Experience with web services and Atrium Integrator
· SQL Database administration preferred
· Position includes on-call responsibilities one week per month.

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· ITIL V3/V2 Foundations
· BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04


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Senior Information Technology Account Executive/Recruiter

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Cell 813-505-1782
rbrylaw...@cesfl.com

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  I am posting this for Rod, Mike

great opportunity and wanted someone on the list to have the opportunity,


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