Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED

2015-12-19 Thread Brent Goodman 
All I can say is 'Long live the UserTool'... 

May not do all the fancy mid-tier stuff, but is rock solid, reliable, and 
extremely fast. 

Sent from my iPhone

> On Dec 19, 2015, at 12:55 AM, Misi Mladoniczky  wrote:
> 
> Hi,
> 
> I think it is great news.
> 
> Note that they fixed the AR Server rather than the User Tool.
> 
> This was clearly a bug on the server side, as the server did not comply to the
> way the older API worked. The client sends it's API-version along with the
> call to the server, and the server is supposed to talk back to the client with
> that same version of the API.
> 
> I see very few who use ARUser.exe as main access to the AR Server nowadays,
> but to look at and add/change core/foundation data it is very useful.
> 
>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
>> I was thinking the same thing. This is a dangerous precedent. Just as
>> people are finally accepting WUT is dead it gets some new life (not that I
>> am going to complain).
>> 
>> Although thinking about it a little more... there are a number of tools
>> that BMC doesn't officially support but do maintain. Looks like WUT might
>> fall into this class now?
>> 
>>> On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz  wrote:
>>> 
>>> **
>>> Thanks for the update Mark. I thought the User Tool is dead.
>>> 
>>> On 18 Dec 2015, at 09:45, Walters, Mark >> > wrote:
>>> 
>>> **
>>> 
>>> *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use
>>> overlaid forms again.*
>>> 
>>> Knowledge Base article KA427109
>>> 
>>> 
>>> Some changes in the server in version 9.0 mean that the User Tool is
>>> unable to work with overlaid forms.  Searches, creates and modifies result
>>> in a 303 Form does not exist on server error as the client references the
>>> form name with the __o extension which the server does not recognise.
>>> 
>>> Mark
>>> 
>>> *Knowledge Article ID:*
>>> 
>>> KA427109
>>> *Version:*
>>> 
>>> 0.1
>>> *Available To:*
>>> 
>>> External
>>> *Status:*
>>> 
>>> Unpublished
>>> *Updated:*
>>> 
>>> 06/15/2015
>>> 
>>> 
>>> 
>>> *Problem*
>>> 
>>> The Remedy User Tool client is unable to create records or perform
>>> searches when using overlaid forms from an ARS 9.0 server.  The form can be
>>> opened but any other operations result in an ARERR 303 Form does not exist
>>> on server error.
>>> 
>>> *Solution*
>>> 
>>> This is due to changes in the way overlays are stored in the 9.0
>>> metadata. The __o extension is no longer used but the .arf form definition
>>> which is exported by the server, and used by the User Tool, still includes
>>> it.  The client tries to use the form name from the .arf file when sending
>>> API calls to the server but the server does not recognise the name and
>>> returns the 303 error.
>>> 
>>> A defect has been created to track this (SW00490959) but, as the User Tool
>>> is no longer supported, it is not clear whether this will be addressed.
>>> 
>>> 
>>> --
>>> *Mark Walters*
>>> Lead Technical Support Analyst
>>> *Direct*
>>> 
>>> +44 (0)118 921 8379
>>> 
>>> 
>>> 
>>> E2
>>> Eskdale Road
>>> Winnersh, RG41 5TS
>>> UK
>>>  
>>> 
>>> 
>>> 
>>> BMC Software Limited Registered Office: Building E2, Eskdale Road,
>>> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
>>> England No. 1927903 The content of this email is confidential. If you are
>>> not the addressee, you may not distribute, copy or disclose any part of it.
>>> If you receive this message in error, please delete this from your system
>>> and notify the sender immediately. _ARSlist: "Where the Answers Are" and
>>> have been for 20 years_
>>> 
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED

2015-12-19 Thread Misi Mladoniczky 
Hi,

I think it is great news.

Note that they fixed the AR Server rather than the User Tool.

This was clearly a bug on the server side, as the server did not comply to the
way the older API worked. The client sends it's API-version along with the
call to the server, and the server is supposed to talk back to the client with
that same version of the API.

I see very few who use ARUser.exe as main access to the AR Server nowadays,
but to look at and add/change core/foundation data it is very useful.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I was thinking the same thing. This is a dangerous precedent. Just as
> people are finally accepting WUT is dead it gets some new life (not that I
> am going to complain).
>
> Although thinking about it a little more... there are a number of tools
> that BMC doesn't officially support but do maintain. Looks like WUT might
> fall into this class now?
>
> On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz  wrote:
>
>> **
>> Thanks for the update Mark. I thought the User Tool is dead.
>>
>> On 18 Dec 2015, at 09:45, Walters, Mark > > wrote:
>>
>> **
>>
>> *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use
>> overlaid forms again.*
>>
>> Knowledge Base article KA427109
>> 
>>
>> Some changes in the server in version 9.0 mean that the User Tool is
>> unable to work with overlaid forms.  Searches, creates and modifies result
>> in a 303 Form does not exist on server error as the client references the
>> form name with the __o extension which the server does not recognise.
>>
>> Mark
>>
>> *Knowledge Article ID:*
>>
>> KA427109
>> *Version:*
>>
>> 0.1
>> *Available To:*
>>
>> External
>> *Status:*
>>
>> Unpublished
>> *Updated:*
>>
>> 06/15/2015
>>
>>
>>
>> *Problem*
>>
>> The Remedy User Tool client is unable to create records or perform
>> searches when using overlaid forms from an ARS 9.0 server.  The form can be
>> opened but any other operations result in an ARERR 303 Form does not exist
>> on server error.
>>
>> *Solution*
>>
>>  This is due to changes in the way overlays are stored in the 9.0
>> metadata. The __o extension is no longer used but the .arf form definition
>> which is exported by the server, and used by the User Tool, still includes
>> it.  The client tries to use the form name from the .arf file when sending
>> API calls to the server but the server does not recognise the name and
>> returns the 303 error.
>>
>> A defect has been created to track this (SW00490959) but, as the User Tool
>> is no longer supported, it is not clear whether this will be addressed.
>>
>>
>> --
>> *Mark Walters*
>> Lead Technical Support Analyst
>> *Direct*
>>
>> +44 (0)118 921 8379
>>
>>
>>
>> E2
>> Eskdale Road
>> Winnersh, RG41 5TS
>> UK
>>  
>>
>>
>>
>> BMC Software Limited Registered Office: Building E2, Eskdale Road,
>> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
>> England No. 1927903 The content of this email is confidential. If you are
>> not the addressee, you may not distribute, copy or disclose any part of it.
>> If you receive this message in error, please delete this from your system
>> and notify the sender immediately. _ARSlist: "Where the Answers Are" and
>> have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"