Hi,
I think it is great news.
Note that they fixed the AR Server rather than the User Tool.
This was clearly a bug on the server side, as the server did not comply to the
way the older API worked. The client sends it's API-version along with the
call to the server, and the server is supposed to talk back to the client with
that same version of the API.
I see very few who use ARUser.exe as main access to the AR Server nowadays,
but to look at and add/change core/foundation data it is very useful.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> I was thinking the same thing. This is a dangerous precedent. Just as
> people are finally accepting WUT is dead it gets some new life (not that I
> am going to complain).
>
> Although thinking about it a little more... there are a number of tools
> that BMC doesn't officially support but do maintain. Looks like WUT might
> fall into this class now?
>
> On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz <tmisk...@gmail.com> wrote:
>
>> **
>> Thanks for the update Mark. I thought the User Tool is dead.
>>
>> On 18 Dec 2015, at 09:45, Walters, Mark <mark_walt...@bmc.com
>> <mark_walt...@bmc.com>> wrote:
>>
>> **
>>
>> *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use
>> overlaid forms again.*
>>
>> Knowledge Base article KA427109
>> <https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109>
>>
>> Some changes in the server in version 9.0 mean that the User Tool is
>> unable to work with overlaid forms. Searches, creates and modifies result
>> in a 303 Form does not exist on server error as the client references the
>> form name with the __o extension which the server does not recognise.
>>
>> Mark
>>
>> *Knowledge Article ID:*
>>
>> KA427109
>> *Version:*
>>
>> 0.1
>> *Available To:*
>>
>> External
>> *Status:*
>>
>> Unpublished
>> *Updated:*
>>
>> 06/15/2015
>>
>>
>>
>> *Problem*
>>
>> The Remedy User Tool client is unable to create records or perform
>> searches when using overlaid forms from an ARS 9.0 server. The form can be
>> opened but any other operations result in an ARERR 303 Form does not exist
>> on server error.
>>
>> *Solution*
>>
>> This is due to changes in the way overlays are stored in the 9.0
>> metadata. The __o extension is no longer used but the .arf form definition
>> which is exported by the server, and used by the User Tool, still includes
>> it. The client tries to use the form name from the .arf file when sending
>> API calls to the server but the server does not recognise the name and
>> returns the 303 error.
>>
>> A defect has been created to track this (SW00490959) but, as the User Tool
>> is no longer supported, it is not clear whether this will be addressed.
>>
>>
>> ------------------------------
>> *Mark Walters*
>> Lead Technical Support Analyst
>> *Direct*
>>
>> +44 (0)118 921 8379
>>
>>
>>
>> E2
>> Eskdale Road
>> Winnersh, RG41 5TS
>> UK
>> <image001.jpg> <http://www.bmc.com/>
>>
>>
>>
>> BMC Software Limited Registered Office: Building E2, Eskdale Road,
>> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
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>> If you receive this message in error, please delete this from your system
>> and notify the sender immediately. _ARSlist: "Where the Answers Are" and
>> have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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