Re: How to add new values in the Status reason for the Asset?

[Abhishek Anand]

Thanks for the response and i will get back on it after trying it out.

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Any idea how to apply Audit on Asset-CI attributes on CMDB 8.1....?

[Abhishek Anand]

Hi Expert,

 

Any idea for audit on the CI attributes on the Asset form for the CMDB 8.1?

Ex - To carry data for past 6 months for the CI status change.

 

Also please highlight if it could impact the server performance.

 

Cheers,

Abhi.

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Re: Atrium CMDB Recon job configuration

[David Charters]

Pandi,

If I understand you question correctly, you simply need to go to the 
reconciliation console and the jobs you want and the others off. I’m guessing 
you might need to make some adjustments to some of the OOTB Recon jobs since 
you are not using the sandbox (which I think could be a mistake but just make 
sure you understand the process before you get started).

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pandi C
Sent: Sunday, January 24, 2016 4:59 AM
To: arslist@ARSLIST.ORG
Subject: Reg: Atrium CMDB Recon job configuration

**

***
Hi,

Regarding for Atrium CMDB Jobs configuration.

We are going to configure a new Recon job to update only the on premise dataset 
to Asset. So we would like to make sure that other datasets should not update 
the CI's.

1. How to find other Dataset & Recon jobs.
2. How to disable Sandbox & Other datasets jobs which are updating CI's to 
Asset.
3. How to make the disabled jobs are not updating again the Asset, & not 
created as well.

Regards,
Pandi.C
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy 9 installation issues :: Failed to run DB upgrade utility

[David Charters]

Vivek,

Did you run the pre-upgrade check program on your target system before you did 
the upgrade? That might give you more details.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vivek garg
Sent: Sunday, January 24, 2016 11:14 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 9 installation issues :: Failed to run DB upgrade utility

Hi,
 
While running Remedy9 installer, I got following severe error:
  
,SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPriorToServerJDatabaseUpgradeTask,
  LOG EVENT {Description=[arserver.installer.preupgrade.descriptionFailed to 
run Database Upgrade Utility]}
 
We are trying to upgrade remedy 8.1.02 to 9 and in installer we gave option for 
DB to Upgrade

there were no other errors while installation and in end it just shows that 
installation failed.
Please let me know if anyone knows how to resolve this.
 
Thanks,
Vivek

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Re: Remedy 9.x and Amazon Web Services

[David Charters]

Joe,

The On Demand system can absolutely be cheaper than maintaining all the 
servers, licenses, software etc… yourself. If I followed the thread correctly 
you have an all custom built system. Is this because OOB ITSM isn’t what you 
need (for example maybe you wrote a CRM system from scratch). It also matters 
if you are using Windows or Linux, MSSQL or Oracle, and are these multi-tiered, 
grouped redundant systems with load balancers or basic 2 box setups (App and 
database servers). I am an independent consultant not a sales person, but I 
have seen the On-Demand system be the better bet for many customers. I would 
reach out to your sales person and get some quotes, it can’t hurt and the ITSM 
9.x of today is so much better than the systems of the past.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman
Sent: Tuesday, January 26, 2016 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.x and Amazon Web Services

**
Do you have additional instances on AWS for development and/or testing? Also 
wondered about setting up a secondary server for disaster recovery, but I'm 
guessing part of the reason of using the cloud is not having to do that.

I'm also looking at the PDF that Remedy published about On Demand.  I have no 
idea about the pricing, but (given their change review board etc.) I am 
guessing it could not possibly be cheaper than maintaining everything 
ourselves, like we're doing today.

Joe

On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith 
mailto:ksincl...@shoppertrak.com>> wrote:
**
App and Mid-Tier are EC2. Db is RDS.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
Castleman
Sent: Tuesday, January 26, 2016 1:38 PM

To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.x and Amazon Web Services

**
Thanks Keith.  Are you using EC2?

Joe

On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith 
mailto:ksincl...@shoppertrak.com>> wrote:
**
Hi Joe,

We’ve had to move our Remedy environments to AWS but we’re running Linux. We 
had all kinds of little weird problems after moving our 8.1.0 system from VM 
servers in our data center to AWS. When went to 8.1.2, almost all of our issues 
went away and some things that had broken during the move started to work 
again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard 
edition.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
Castleman
Sent: Tuesday, January 26, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.x and Amazon Web Services

**
Warren,

I just came across your message and wondered whether you, or anyone else, had 
any further luck with this.  My group has been tasked with moving (or at least 
looking into moving) our current Remedy system to AWS -- specifically, to 
GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not 
using ITSM nor any other OOTB apps -- all custom-built.

Based on what I've seen, the AWS EC2 product offers a Windows Server platform 
with various flavors of MS-SQL.

Thanks,

Joe Castleman


On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:
**
I was curious if anyone out there has attempted an install of version 9 in the 
AWS EC2 environment?  We are currently building a proof of concept installation 
using ARS 9.x, ITSM 9 and SSO.  The developer who is working on the project has 
run into a myriad of issues.  The problems he is having tend to be around 
broken installers, but he is also having a devil of a time getting the CMDB to 
work on one of the servers.
Our organization is on a path to move to Amazon here in the next year, but the 
problems we are having right now are a bit concerning.  He has spent days 
trying to get this up and running.
Has anyone out there been able to do this?
Do you know if BMC tests Remedy in the AWS environment?
Love to hear from you!

--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy 9.x and Amazon Web Services

[Joe Castleman]

Do you have additional instances on AWS for development and/or testing?
Also wondered about setting up a secondary server for disaster recovery,
but I'm guessing part of the reason of using the cloud is not having to do
that.

I'm also looking at the PDF that Remedy published about On Demand.  I have
no idea about the pricing, but (given their change review board etc.) I am
guessing it could not possibly be cheaper than maintaining everything
ourselves, like we're doing today.

Joe

On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith 
wrote:

> **
>
> App and Mid-Tier are EC2. Db is RDS.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman
> *Sent:* Tuesday, January 26, 2016 1:38 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy 9.x and Amazon Web Services
>
>
>
> **
>
> Thanks Keith.  Are you using EC2?
>
>
>
> Joe
>
>
>
> On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith <
> ksincl...@shoppertrak.com> wrote:
>
> **
>
> Hi Joe,
>
>
>
> We’ve had to move our Remedy environments to AWS but we’re running Linux.
> We had all kinds of little weird problems after moving our 8.1.0 system
> from VM servers in our data center to AWS. When went to 8.1.2, almost all
> of our issues went away and some things that had broken during the move
> started to work again, such as LDAP/AD. We also went from Oracle Enterprise
> to Oracle Standard edition.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman
> *Sent:* Tuesday, January 26, 2016 12:52 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy 9.x and Amazon Web Services
>
>
>
> **
>
> Warren,
>
>
>
> I just came across your message and wondered whether you, or anyone else,
> had any further luck with this.  My group has been tasked with moving (or
> at least looking into moving) our current Remedy system to AWS --
> specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win.
> Svr. 2008. We are not using ITSM nor any other OOTB apps -- all
> custom-built.
>
>
>
> Based on what I've seen, the AWS EC2 product offers a Windows Server
> platform with various flavors of MS-SQL.
>
>
>
> Thanks,
>
>
>
> Joe Castleman
>
>
>
>
>
> On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
> **
>
> I was curious if anyone out there has attempted an install of version 9 in
> the AWS EC2 environment?  We are currently building a proof of concept
> installation using ARS 9.x, ITSM 9 and SSO.  The developer who is working
> on the project has run into a myriad of issues.  The problems he is having
> tend to be around broken installers, but he is also having a devil of a
> time getting the CMDB to work on one of the servers.
>
> Our organization is on a path to move to Amazon here in the next year, but
> the problems we are having right now are a bit concerning.  He has spent
> days trying to get this up and running.
>
> Has anyone out there been able to do this?
>
> Do you know if BMC tests Remedy in the AWS environment?
>
> Love to hear from you!
>
>
> --
>
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Remedy 9.x and Amazon Web Services

[Sinclair, Keith]

App and Mid-Tier are EC2. Db is RDS.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman
Sent: Tuesday, January 26, 2016 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.x and Amazon Web Services

**
Thanks Keith.  Are you using EC2?

Joe

On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith 
mailto:ksincl...@shoppertrak.com>> wrote:
**
Hi Joe,

We’ve had to move our Remedy environments to AWS but we’re running Linux. We 
had all kinds of little weird problems after moving our 8.1.0 system from VM 
servers in our data center to AWS. When went to 8.1.2, almost all of our issues 
went away and some things that had broken during the move started to work 
again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard 
edition.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
Castleman
Sent: Tuesday, January 26, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.x and Amazon Web Services

**
Warren,

I just came across your message and wondered whether you, or anyone else, had 
any further luck with this.  My group has been tasked with moving (or at least 
looking into moving) our current Remedy system to AWS -- specifically, to 
GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not 
using ITSM nor any other OOTB apps -- all custom-built.

Based on what I've seen, the AWS EC2 product offers a Windows Server platform 
with various flavors of MS-SQL.

Thanks,

Joe Castleman


On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:
**
I was curious if anyone out there has attempted an install of version 9 in the 
AWS EC2 environment?  We are currently building a proof of concept installation 
using ARS 9.x, ITSM 9 and SSO.  The developer who is working on the project has 
run into a myriad of issues.  The problems he is having tend to be around 
broken installers, but he is also having a devil of a time getting the CMDB to 
work on one of the servers.
Our organization is on a path to move to Amazon here in the next year, but the 
problems we are having right now are a bit concerning.  He has spent days 
trying to get this up and running.
Has anyone out there been able to do this?
Do you know if BMC tests Remedy in the AWS environment?
Love to hear from you!

--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy 9.x and Amazon Web Services

[Joe Castleman]

Thanks Keith.  Are you using EC2?

Joe

On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith 
wrote:

> **
>
> Hi Joe,
>
>
>
> We’ve had to move our Remedy environments to AWS but we’re running Linux.
> We had all kinds of little weird problems after moving our 8.1.0 system
> from VM servers in our data center to AWS. When went to 8.1.2, almost all
> of our issues went away and some things that had broken during the move
> started to work again, such as LDAP/AD. We also went from Oracle Enterprise
> to Oracle Standard edition.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Joe Castleman
> *Sent:* Tuesday, January 26, 2016 12:52 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy 9.x and Amazon Web Services
>
>
>
> **
>
> Warren,
>
>
>
> I just came across your message and wondered whether you, or anyone else,
> had any further luck with this.  My group has been tasked with moving (or
> at least looking into moving) our current Remedy system to AWS --
> specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win.
> Svr. 2008. We are not using ITSM nor any other OOTB apps -- all
> custom-built.
>
>
>
> Based on what I've seen, the AWS EC2 product offers a Windows Server
> platform with various flavors of MS-SQL.
>
>
>
> Thanks,
>
>
>
> Joe Castleman
>
>
>
>
>
> On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
> **
>
> I was curious if anyone out there has attempted an install of version 9 in
> the AWS EC2 environment?  We are currently building a proof of concept
> installation using ARS 9.x, ITSM 9 and SSO.  The developer who is working
> on the project has run into a myriad of issues.  The problems he is having
> tend to be around broken installers, but he is also having a devil of a
> time getting the CMDB to work on one of the servers.
>
> Our organization is on a path to move to Amazon here in the next year, but
> the problems we are having right now are a bit concerning.  He has spent
> days trying to get this up and running.
>
> Has anyone out there been able to do this?
>
> Do you know if BMC tests Remedy in the AWS environment?
>
> Love to hear from you!
>
>
> --
>
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
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Re: Remedy 9.x and Amazon Web Services

[Sinclair, Keith]

Hi Joe,

We’ve had to move our Remedy environments to AWS but we’re running Linux. We 
had all kinds of little weird problems after moving our 8.1.0 system from VM 
servers in our data center to AWS. When went to 8.1.2, almost all of our issues 
went away and some things that had broken during the move started to work 
again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard 
edition.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman
Sent: Tuesday, January 26, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.x and Amazon Web Services

**
Warren,

I just came across your message and wondered whether you, or anyone else, had 
any further luck with this.  My group has been tasked with moving (or at least 
looking into moving) our current Remedy system to AWS -- specifically, to 
GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not 
using ITSM nor any other OOTB apps -- all custom-built.

Based on what I've seen, the AWS EC2 product offers a Windows Server platform 
with various flavors of MS-SQL.

Thanks,

Joe Castleman


On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:
**
I was curious if anyone out there has attempted an install of version 9 in the 
AWS EC2 environment?  We are currently building a proof of concept installation 
using ARS 9.x, ITSM 9 and SSO.  The developer who is working on the project has 
run into a myriad of issues.  The problems he is having tend to be around 
broken installers, but he is also having a devil of a time getting the CMDB to 
work on one of the servers.
Our organization is on a path to move to Amazon here in the next year, but the 
problems we are having right now are a bit concerning.  He has spent days 
trying to get this up and running.
Has anyone out there been able to do this?
Do you know if BMC tests Remedy in the AWS environment?
Love to hear from you!

--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Remedy 9.x and Amazon Web Services

[Joe Castleman]

Warren,

I just came across your message and wondered whether you, or anyone else,
had any further luck with this.  My group has been tasked with moving (or
at least looking into moving) our current Remedy system to AWS --
specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win.
Svr. 2008. We are not using ITSM nor any other OOTB apps -- all
custom-built.

Based on what I've seen, the AWS EC2 product offers a Windows Server
platform with various flavors of MS-SQL.

Thanks,

Joe Castleman


On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> I was curious if anyone out there has attempted an install of version 9 in
> the AWS EC2 environment?  We are currently building a proof of concept
> installation using ARS 9.x, ITSM 9 and SSO.  The developer who is working
> on the project has run into a myriad of issues.  The problems he is having
> tend to be around broken installers, but he is also having a devil of a
> time getting the CMDB to work on one of the servers.
>
> Our organization is on a path to move to Amazon here in the next year, but
> the problems we are having right now are a bit concerning.  He has spent
> days trying to get this up and running.
>
> Has anyone out there been able to do this?
>
> Do you know if BMC tests Remedy in the AWS environment?
>
> Love to hear from you!
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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