Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered?

[Mueller, Doug]

Everyone,

I would strongly encourage you to use the Communities Forum for Engage for 
submitting the "I would like to see but I am not the presenter" type topics.  
That gives visibility to the ideas to everyone.  It gives a chance to vote if 
interested.  It may give you new ideas of things to propose yourself.

Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: Friday, March 04, 2016 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
Some of the topics were submitted as Ideas on the Engage forum - you can vote 
on those
https://communities.bmc.com/community/engage/content?filterID=contentstatus[published]~objecttype~objecttype[idea]

Not sure if there will be a chance for additional feedback or not; you can ask 
on the forum


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, March 03, 2016 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
Where would we get to see a list of ideas that are submitted? Would that be an 
internal list for BMC to review or will that list be published for feedback or 
ratings on ideas that are submitted?

Personally I feel the later is a better idea than having those ideas filtered 
by BMC internally.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: Thursday, March 03, 2016 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

Yeah - What he said!
We've had people comment in the past that there weren't enough topics for the 
more technically knowledgeable of you; or not enough topics on things that 
interest you. So please do flood us with topics of interest! Of course, "no 
guarantees" and all that. But would be great to get a good list in! And even 
better if you are able to give the talk!

Anne
*while I do work for BMC I admit I have no say in which topics get chosen and 
which ones don't*


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, March 03, 2016 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
Everyone,

I just want to step in here in support of Daniel's suggestion and to encourage 
you all to submit ideas.

If you have a topic you are passionate about and have expertise in that others 
would like to know, please submit a talk.  You get a free pass to the 
conference if your talk is selected so that discussion about expenses becomes 
much easier.  And, you get to bask in the adoration of the masses who come to 
your talk who all want to learn from you!

Now on the other side, if there are "talks that you want to see" although you 
are not the expert, let's hear about those as well.  There are times when we 
have topics or themes that need to be covered and we go and find the right 
speaker for a talk on that subject.  So, if there are things you would really 
like covered in a talk, please think about a title/abstract (couple of 
sentences) about what that talk would be.

We would love to be flooded with both kinds of items - talks you want to 
propose where you present and talks where you want to be in the audience.


Now the challenge for you...  In the submissions so far, there is a team OTHER 
THAN the Service Support (Remedy products, Discovery, ...) that have been 
getting a lot of submissions and they are close to - if not there - in taking 
over the lead in the number of submissions.  I want to make sure that there are 
more submissions of speakers and topic ideas from Service Support than all 
other teams COMBINED.  So, let's get busy with submitting those ideas.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, March 02, 2016 5:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
let us assume that if we indicate some highly technical development related 
topics quickly, that someone who knows that area would submit it if we showed 
interest, or that BMC would fill in what we can't.

Possibly one might be how to read the new java logs for the core and quickly 
know what the true error is (I tend to find a java log 

Re: Engage 2016 Call for Papers - due March 7 - a discussion suggestion .... technical topics to be covered?

[Brock, Anne]

Some of the topics were submitted as Ideas on the Engage forum - you can vote 
on those
https://communities.bmc.com/community/engage/content?filterID=contentstatus[published]~objecttype~objecttype[idea]

Not sure if there will be a chance for additional feedback or not; you can ask 
on the forum


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, March 03, 2016 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
Where would we get to see a list of ideas that are submitted? Would that be an 
internal list for BMC to review or will that list be published for feedback or 
ratings on ideas that are submitted?

Personally I feel the later is a better idea than having those ideas filtered 
by BMC internally.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: Thursday, March 03, 2016 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

Yeah - What he said!
We've had people comment in the past that there weren't enough topics for the 
more technically knowledgeable of you; or not enough topics on things that 
interest you. So please do flood us with topics of interest! Of course, "no 
guarantees" and all that. But would be great to get a good list in! And even 
better if you are able to give the talk!

Anne
*while I do work for BMC I admit I have no say in which topics get chosen and 
which ones don't*


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, March 03, 2016 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
Everyone,

I just want to step in here in support of Daniel's suggestion and to encourage 
you all to submit ideas.

If you have a topic you are passionate about and have expertise in that others 
would like to know, please submit a talk.  You get a free pass to the 
conference if your talk is selected so that discussion about expenses becomes 
much easier.  And, you get to bask in the adoration of the masses who come to 
your talk who all want to learn from you!

Now on the other side, if there are "talks that you want to see" although you 
are not the expert, let's hear about those as well.  There are times when we 
have topics or themes that need to be covered and we go and find the right 
speaker for a talk on that subject.  So, if there are things you would really 
like covered in a talk, please think about a title/abstract (couple of 
sentences) about what that talk would be.

We would love to be flooded with both kinds of items - talks you want to 
propose where you present and talks where you want to be in the audience.


Now the challenge for you...  In the submissions so far, there is a team OTHER 
THAN the Service Support (Remedy products, Discovery, ...) that have been 
getting a lot of submissions and they are close to - if not there - in taking 
over the lead in the number of submissions.  I want to make sure that there are 
more submissions of speakers and topic ideas from Service Support than all 
other teams COMBINED.  So, let's get busy with submitting those ideas.

Doug Mueller

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, March 02, 2016 5:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Engage 2016 Call for Papers - due March 7 - a discussion 
suggestion  technical topics to be covered?

**
let us assume that if we indicate some highly technical development related 
topics quickly, that someone who knows that area would submit it if we showed 
interest, or that BMC would fill in what we can't.

Possibly one might be how to read the new java logs for the core and quickly 
know what the true error is (I tend to find a java log rather long  winded and 
finger pointing about what caused the issue, so some sort of smart parser would 
be nice). I can guess at least one person named John is chuckling at me right 
now, so perhaps he could submit that one :)

So, think we can gather a top 10 +- of topics that we would love to see 
[possibly wanted for years and never see]?

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne
Sent: March 2, 2016 11:58 AM
To: arslist@ARSLIST.ORG
Subject: ADV: Engage 2016 Call for Papers - due March 7

**
I wanted to remind everyone that the Call

Re: NextID being ignored

[Sinclair, Keith]

Solved! You are correct.

When we upgraded from 8.1.0 to 8.1.2, that setting was reset to 25 default and 
it was 1 on the old server when I checked on it. I never really paid attention 
to the block size before until now as I've not had need to reset next IDs.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, March 04, 2016 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: NextID being ignored

**
It sounds like you have not set the Next Request ID block size (The default is 
25 so the server only reads the arschema when it runs out of the current block 
of numbers it has in memory)

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, March 04, 2016 11:29 AM
To: arslist@ARSLIST.ORG
Subject: NextID being ignored

**
Got a weird one.

On a form, I wanted to reset the Request ID to use a specific number range. 
When I reset the Next ID to say 1001, it creates the next record using the next 
number in sequence, . However, when I look at the arschema metadata, it 
tells me that the next ID to be used is 1001. Why would this be ignored?

Thanks,

Keith Sinclair
Remedy Development
ShopperTrak Chicago, USA
O 312.676.8289
ksincl...@shoppertrak.com | shoppertrak.com
Retail Profitability, Improved.



_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: NextID being ignored

[Grooms, Frederick W]

It sounds like you have not set the Next Request ID block size (The default is 
25 so the server only reads the arschema when it runs out of the current block 
of numbers it has in memory)

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, March 04, 2016 11:29 AM
To: arslist@ARSLIST.ORG
Subject: NextID being ignored

**
Got a weird one.

On a form, I wanted to reset the Request ID to use a specific number range. 
When I reset the Next ID to say 1001, it creates the next record using the next 
number in sequence, . However, when I look at the arschema metadata, it 
tells me that the next ID to be used is 1001. Why would this be ignored?

Thanks,

Keith Sinclair
Remedy Development
ShopperTrak Chicago, USA
O 312.676.8289
ksincl...@shoppertrak.com | shoppertrak.com
Retail Profitability, Improved.




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NextID being ignored

[Sinclair, Keith]

Got a weird one.

On a form, I wanted to reset the Request ID to use a specific number range. 
When I reset the Next ID to say 1001, it creates the next record using the next 
number in sequence, . However, when I look at the arschema metadata, it 
tells me that the next ID to be used is 1001. Why would this be ignored?

Thanks,

Keith Sinclair
Remedy Development
ShopperTrak Chicago, USA
O 312.676.8289
ksincl...@shoppertrak.com | shoppertrak.com
Retail Profitability, Improved.


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Re: How to list down all the custom fields on ITSM forms?

[Brittain, Mark]

You could do it with AR Utilities. This may not be the best approach but if you 
go to the fields tab, select the table/forms that are overlays, it will give 
you the list custom fields. The list will include the form Request ID (1) but 
that is easy to identify/exclude. OTB overlaid fields you may be able to 
exclude but generally you can find those by Field ID. The list can then be 
exported.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, March 04, 2016 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to list down all the custom fields on ITSM forms?

**
AA,
Just to be clear on definitions.  Are you looking for a list of all fields in 
your system that are currently of type 'Custom', or are you looking for a list 
of all fields in your system that were created by you, not BMC, but are not 
identified properly as custom objects yet, so that you can go through your 
system and mark them as custom for the upgrade?

On Wed, Mar 2, 2016 at 7:44 AM, Abhishek Anand 
mailto:abhi.masc...@gmail.com>> wrote:
Hi Experts,



Please could you guide me for any technique to list down the name of all the 
custom fields in whole ITSM related forms?

As we are soon upgrading to ITSM 9.0 and will be using SMART Reporting moving 
ahead so we require it.

We require the list of custom fields from whole ITSM related forms to analyse 
it and accomodate it for the SMART Reporting.



Ealry response will be highly appreciated.



Cheers,

AA

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Re: How to list down all the custom fields on ITSM forms?

[LJ LongWing]

AA,
Just to be clear on definitions.  Are you looking for a list of all fields
in your system that are currently of type 'Custom', or are you looking for
a list of all fields in your system that were created by you, not BMC, but
are not identified properly as custom objects yet, so that you can go
through your system and mark them as custom for the upgrade?

On Wed, Mar 2, 2016 at 7:44 AM, Abhishek Anand 
wrote:

> Hi Experts,
>
>
>
> Please could you guide me for any technique to list down the name of all
> the custom fields in whole ITSM related forms?
>
> As we are soon upgrading to ITSM 9.0 and will be using SMART Reporting
> moving ahead so we require it.
>
> We require the list of custom fields from whole ITSM related forms to
> analyse it and accomodate it for the SMART Reporting.
>
>
>
> Ealry response will be highly appreciated.
>
>
>
> Cheers,
>
> AA
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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