Re: Cry for help! Task Management System

[Danaceau, Chris]

Warren I’ve done a LOT of this over the past few years at my current job.
Sequencing groups, flow groups, and passing variable data between tasks.  Happy 
to help with any specific questions.

--
Thank You,

Chris Danaceau
FINRA
240-386-6728 (desk)


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Tuesday, April 12, 2016 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Cry for help! Task Management System

**
For the last week, I have been trying to find some documentation that actually 
explains how to go about creating tasks and task group templates.  And as 
usual, I am left with the opinion that the Documentation for Remedy has become 
an absolute embarrassment!
I was able to find (under Change Management) a 19 page document on TMS, but 
while it extensively explained what I would call the theory behind the process, 
it did not give instructions on how to actually create these templates.
Basically, I have not found a decent piece of documentation that says "Here are 
the steps you take to create a Task Group".  This is the kind of information 
these fields want.  Same for Task Templates.  You know A MANUAL!
Does anyone know where I might find this information (ARS/ITSM 9.0.01)?  It 
wouldn't surprise me if I have been looking in the wrong place.

Anyone else have similar issues with the Documentation Wiki?

--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Table Field Initial State

[Grooms, Frederick W]

I’ve never paid attention to that property.   I have just used the Visible  
(True/False) property.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
Sent: Wednesday, April 13, 2016 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Table Field Initial State

**
Just found it in the display properties of the table field column. It's called 
initial state: Shown / Removed.

Thanks
Thomas

On 13 Apr 2016, at 15:31, Grooms, Frederick W 
mailto:frederick.w.gro...@xo.com>> wrote:
**
Depends on exactly what you are doing

Worst case would be to start with the columns hidden and use buttons with 
change field actions to make the columns visible

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
Sent: Wednesday, April 13, 2016 5:53 AM
To: arslist@ARSLIST.ORG
Subject: Table Field Initial State

**
Hello Listers,

I have a Form with 20 fields. I expose 10 of them using a Table Field.

Is it possible to pick 4 colums of those 10 and say show them by default and 
leave it up to the user whether he want to make them visible or not? If yes, 
how?


Thanks
Thomas





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Re: Add fields to OTB notifications

[Kelly Logan]

I believe in 7.6.4 there is a whitepaper on the Notification Engine that
describes adding another field. As Misi noted the critical step is updating
the filters that process the field tags in a template and substitute the
field values from the 'SYS:Notification Messages' form.

So the broad steps are:

   1. Find (or add with workflow that sets it) the field you want to add to
   your template(s) on SYS:Notification Messages.
   2. Determine a tag to use for this field (one that doesn't match any
   others currently used for other fields). Note that there may already be a
   tag for this field that is used in other applications. It's worth checking
   template menus for other apps to see if it is already in use for
   consistency's sake.
   3. (Optional) Update the template form menus to add your new tag (I
   recommend this so you are sure the tag is typed in correctly, and again for
   consistency).
   4. Update the filters that run the substitutions for the templates that
   you will be using the tag on. If it's just one field you can probably just
   add another Set Fields action on one of the current filters. If its a few
   you may want to add a new filter on the current list.


On Tue, Apr 12, 2016 at 11:50 AM, Misi Mladoniczky  wrote:

> Hi,
>
> This is a little complicated, and the OTB solution in 7.6.04 is not
> pretty...
>
> I ones created a general purpose solution to be able to add any field with
> only a few display-only-fields and filters if I remember right.
>
> But if you are only after one field, it might be easier to reverse engineer
> the OTB solution and add your field there amongst the other
> REPLACE-functions...
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
> > Hi All
> >
> > I have been asked to add a couple of fields to the Group and Assignee
> > notifications. One in particular is Company. Using the OTB
> Notifications, how
> > I would add Company? The field is not available from the menus on the
> > SYS:Notification Messages form. The menu traces back to the SYS:Form
> Field
> > Selection form. Do I just need to add a record there and then select
> from the
> > menu on the SYS:Notification Messages form? Or is there more to do? If
> any one
> > has a step by step list for this, it would be most appreciated.
> >
> > ARS 7.6.04
> > ITSM 7.6.04
> >
> > ZThanks
> > Mark
> >
> > Mark Brittain
> > Sr. Systems Engineer - ITSM
> > ITILv3 Foundation, Continual Service Improvement
> > NaviSite, Inc. - A Time Warner Cable Company
> > mbritt...@navisite.com
> > Office: 315.634.9337
> > Mobile: 315.882.5360
> > [navsig]
> >
> >
> > 
> >
> > This E-mail and any of its attachments may contain Time Warner Cable
> > proprietary information, which is privileged, confidential, or subject to
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> not
> > the intended recipient of this E-mail, you are hereby notified that any
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> > contents of and attachments to this E-mail is strictly prohibited and
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> > unlawful. If you have received this E-mail in error, please notify the
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> > immediately and permanently delete the original and any copy of this
> E-mail
> > and any printout.
> >
> >
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>
>
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>



-- 
Kelly Logan
Senior Consultant
Rapid Technologies, Inc. 
Office: 313-651-7169
Cell: 313-645-4552

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Re: Table Field Initial State

[Thomas Miskiewicz]

Just found it in the display properties of the table field column. It's called 
initial state: Shown / Removed.

Thanks
Thomas


> On 13 Apr 2016, at 15:31, Grooms, Frederick W  
> wrote:
> 
> **
> Depends on exactly what you are doing
>  
> Worst case would be to start with the columns hidden and use buttons with 
> change field actions to make the columns visible
>  
> Fred
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
> Sent: Wednesday, April 13, 2016 5:53 AM
> To: arslist@ARSLIST.ORG
> Subject: Table Field Initial State
>  
> **
> Hello Listers,
>  
> I have a Form with 20 fields. I expose 10 of them using a Table Field.
>  
> Is it possible to pick 4 colums of those 10 and say show them by default and 
> leave it up to the user whether he want to make them visible or not? If yes, 
> how?
>  
>  
> Thanks
> Thomas
>  
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Table Field Initial State

[Grooms, Frederick W]

Depends on exactly what you are doing

Worst case would be to start with the columns hidden and use buttons with 
change field actions to make the columns visible

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
Sent: Wednesday, April 13, 2016 5:53 AM
To: arslist@ARSLIST.ORG
Subject: Table Field Initial State

**
Hello Listers,

I have a Form with 20 fields. I expose 10 of them using a Table Field.

Is it possible to pick 4 colums of those 10 and say show them by default and 
leave it up to the user whether he want to make them visible or not? If yes, 
how?


Thanks
Thomas



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Re: Difference between Service action and Open Window action

[Misi Mladoniczky]

Hi,

An Open Window call is something that opens a new window on the client, such
as a new search window for a form, or to display a dialog box, or run a
report.

A Service call in an Active Link is something that calls the server with a few
parameters, and then gets a few parameters back from the server. Normally the
server would have one or more service filters defined to use the input
parameters and set the output parameters.

Service calls can also be done from a Filter, but filter can never do an Open
Window as this is a client GUI thing.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi,
>
> Can you please list the the differences of these two actions
>
> Service
> Open Window
>
>
>
> Thanks
> Madhu V
>
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> "Where the Answers Are, and have been for 20 years"
>

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Difference between Service action and Open Window action

[Madhu V]

Hi,

Can you please list the the differences of these two actions 

Service 
Open Window



Thanks
Madhu V

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Table Field Initial State

[Thomas Miskiewicz]

Hello Listers,

I have a Form with 20 fields. I expose 10 of them using a Table Field.

Is it possible to pick 4 colums of those 10 and say show them by default
and leave it up to the user whether he want to make them visible or not? If
yes, how?


Thanks
Thomas

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Re: Cry for help! Task Management System

[Stone, Brian]

BMC recommends 10G as I was told that yesterday.  And 9.1 also has a large hot 
fix to address some issues.

From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of William Rentfrow [wrentf...@stratacominc.com]
Sent: Tuesday, April 12, 2016 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cry for help! Task Management System

**
I think the indexing for 9.0 needs work.  I searched yesterday for "max heap 
size" or "java heap" in the 9.0 docs and it found nothing - see the attached, I 
still had the tabs open:



William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Tuesday, April 12, 2016 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cry for help! Task Management System

**
Nope!  I am grateful for this!  I'm wondering why thought htat I didn't see it. 
 Perhaps because I started my searches in the 9.0 regionWhatever!
I'm Grateful fo the assist Satya!

On Tue, Apr 12, 2016 at 2:13 PM, Satya Miller 
mailto:only1sa...@gmail.com>> wrote:
**
Have you seen this?  Or am I not understanding your question?  This is for 8.1

https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template

On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:
**
For the last week, I have been trying to find some documentation that actually 
explains how to go about creating tasks and task group templates.  And as 
usual, I am left with the opinion that the Documentation for Remedy has become 
an absolute embarrassment!
I was able to find (under Change Management) a 19 page document on TMS, but 
while it extensively explained what I would call the theory behind the process, 
it did not give instructions on how to actually create these templates.
Basically, I have not found a decent piece of documentation that says "Here are 
the steps you take to create a Task Group".  This is the kind of information 
these fields want.  Same for Task Templates.  You know A MANUAL!
Does anyone know where I might find this information (ARS/ITSM 9.0.01)?  It 
wouldn't surprise me if I have been looking in the wrong place.

Anyone else have similar issues with the Documentation Wiki?

--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_ARSlist: "Where the Answers Are" and have been for 20 years_

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