Re: CMDBBOException occurred: ERROR (120417, Unable to Create SRD

2016-05-08 Thread babajan baig
HI,

First are you creating manually or importing the SRD?

Check if the fields RO Instance ID and Service Recon ID are filled up
properly in the SRD arx..


On Sat, May 7, 2016 at 1:46 AM, Peter Romain <
p.romain.arsl...@parsolutions.co.uk> wrote:

> Sounds like someone has deleted the default
> BMC_GLOBAL_DEFAULT_SRVC_OFFERING CI from BMC_SERVICEOFFERING class in the
> CMDB.
>
> If you have another system check if it exists there and copy it to the
> system causing you a problem.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Sri teja
> Sent: 06 May 2016 19:18
> To: arslist@ARSLIST.ORG
> Subject: CMDBBOException occurred: ERROR (120417, Unable to Create SRD
>
> Help,
>
> Getting below error while trying to create an SRD. Any suggestions would
> be really helpful ?
> Remedy 8.1
>
> CMDBBOException occurred: ERROR (120417): An unknown error occured
> while trying to create a CMDB Relationship Instance between two of the
> business objects; Class : com.bmc.atrium.bol.BORequestableOffering, Id : =
> OI-6679dfb5968f4b48a644bca5ccc3ba54 ; Caused by: ERROR (120040): The
> relationship endpoint instance does not exist.;
> Rel(clsId:BMC.CORE:BMC_DEPENDENCY instId:
> OI-4b59de007fa348549c6a16711600452d can't be created. L-endpoint inst does
> not exist -- , instId: BMC_GLOBAL_DEFAULT_SRVC_OFFERING (ARERR 191005)
>
>
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Re: arslist Digest - 5 May 2016 to 6 May 2016 (#2016-104)

2016-05-08 Thread Mark Herring
Haven’t tried Delphix but it you want to create a copy of your custom 7.6.4 
application you might want to try ITSM Bridge: www.itsmbridge.com

Mark Herring




> On 7 May 2016, at 05:00, arslist automatic digest system 
>  wrote:
> 
> There are 9 messages totaling 343 lines in this issue.
> 
> Topics of the day:
> 
>  1. Getting an email from NTE Notifications in both HTML and Plain txt
>  2. CMDBBOException occurred: ERROR (120417, Unable to Create SRD (2)
>  3. Making field required after the fact (5)
>  4. Using ARS 7.6.4 & Delphix to create a virtual copy of our app
> 
> The following is a DIGEST of postings to the ARSlist:
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> --
> 
> Date:Fri, 6 May 2016 06:48:14 -0700
> From:Kelly Deaver 
> Subject: Re: Getting an email from NTE Notifications in both HTML and Plain 
> txt
> 
> [Message contains invalid MIME fields or encoding and could not be processed]
> 
> --
> 
> Date:Fri, 6 May 2016 14:17:33 -0400
> From:Sri teja 
> Subject: CMDBBOException occurred: ERROR (120417, Unable to Create SRD
> 
> Help,
> 
> Getting below error while trying to create an SRD. Any suggestions would be 
> really helpful ?
> Remedy 8.1
> 
>   CMDBBOException occurred: ERROR (120417): An unknown error occured 
> while trying to create a CMDB Relationship Instance between two of the 
> business objects; Class : com.bmc.atrium.bol.BORequestableOffering, Id : = 
> OI-6679dfb5968f4b48a644bca5ccc3ba54 ; Caused by: ERROR (120040): The 
> relationship endpoint instance does not exist.; 
> Rel(clsId:BMC.CORE:BMC_DEPENDENCY instId: OI-4b59de007fa348549c6a16711600452d 
> can't be created. L-endpoint inst does not exist -- , instId: 
> BMC_GLOBAL_DEFAULT_SRVC_OFFERING (ARERR 191005)
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> --
> 
> Date:Fri, 6 May 2016 15:43:07 -0400
> From:Tom Siegel 
> Subject: Making field required after the fact
> 
> Folks I have a custom tab on the HPD:Help Desk form that holds a custom 
> DateTime field. The ask was to make the field required if the logged in user 
> is a member of a specific support group. Easy enough so I created an active 
> link to make the field required. Everything works as it should on submit, but 
> even though the lable is bold and has the asterisk, the system is not 
> treating the field as required on Modify. After doing some active link 
> logging I decided to disable my active link and make the field required on 
> the HPD:Help Desk form. Same behavior, it is enforced on submit but not on 
> modify. Could this perhaps be built in functionality for Remedy? If so are 
> there any suggested work arounds?
> 
> Thansk,
> 
> Tom
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> --
> 
> Date:Fri, 6 May 2016 19:56:53 +
> From:"Grooms, Frederick W" 
> Subject: Re: Making field required after the fact
> 
> Are you saying the field is required each time a member of the group updates 
> the record or once it has a value it is good for the life of the ticket?
> 
> Fred
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Siegel
> Sent: Friday, May 06, 2016 2:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Making field required after the fact
> 
> Folks I have a custom tab on the HPD:Help Desk form that holds a custom 
> DateTime field. The ask was to make the field required if the logged in user 
> is a member of a specific support group. Easy enough so I created an active 
> link to make the field required. Everything works as it should on submit, but 
> even though the lable is bold and has the asterisk, the system is not 
> treating the field as required on Modify. After doing some active link 
> logging I decided to disable my active link and make the field required on 
> the HPD:Help Desk form. Same behavior, it is enforced on submit but not on 
> modify. Could this perhaps be built in functionality for Remedy? If so are 
> there any suggested work arounds?
> 
> Thansk,
> 
> Tom
> 
> 
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
> 
> --
> 
> Date:Fri, 6 May 2016 21:16:29 +0100
> From:Peter Romain 
> Subject: Re: CMDBBOException o