Bulk upload of entitlement group peole
Hi Team, Please let us know how we can perform bulk upload of people in an entitlement group. We have a RoD setup so sever are not accessible, Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to identify the last modified/last run date for the AR/Web Reports in remedy 8.1?
Is there any option without the customization.please suggest? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to identify the last modified/last run date for the AR/Web Reports in remedy 8.1?
Hi, There is the API-logs, but I think it will be more trouble that way. Wy are you afraid to add these customizations? It changes nothing in the system, it just adds small functionality to the side. This is what the AR System is built to do, and it does it very good. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Is there any option without the customization.please suggest? > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Triplicate Records on AR System Group Form
Folks - I have been tasked with cleaning up a little mess created by the folks that loaded our original foundation data. On the CTM:Support Group form there is one entry for each of our support groups. on the "Group" form there are 3 entries for each support group (based upon the Long Group Name). I am being told that this is affecting some of our out of the box worklflow. My question is are there any recomended ways to clean this up? I don't see any connection on the form level between CTM:Support Group and Group outside of the Long Group Name, is there any way to link the two. I am assuming that the CTM:Support Group points to only one of the records on the Group form. If I can find a way to link the two I can go about disabling the duplicate AR System groups and eventually removing them Thanks, Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Triplicate Records on AR System Group Form
Tom We had a similar issue on 8.1.00. It turns out this was a known defect. We quickly applied 8.1.02 which resolved the issue. The root cause in our scenario was we loaded data with the DMT and the DMT was creating the duplicate/triplicate records because of the way it is threaded. BMC introduced a new backend form, in 8.1.02, similar to the Incident Number generator to prevent duplicate records moving forward. If this is the same issue, this severely hampered our environment and BMC Support had no resolution other than manually clean the records up. We were fortunate and caught this issue in our testing before we went live. Our only fix was to delete all Foundation Data and reload again. I know this is not a solution for companies that are in Production already. If we didn’t have the luxury of reloading Foundation data, we also toyed with the following as an option. The thing we noticed was that most of the workflow and user permissions we spotted were using the first matching request from the Group form. We were going to export out all Group records greater than 11 (because we don't want to touch the OOTB group records). Delete the records from Remedy greater than 11. In Excel, we were going to sort by Group ID > Request ID and delete the older Request ID's in Excel then reimport the Group data. If this does sound like your issue, you are more than welcome to call me to hear about our lessons learned to see if it might help you. Kevin Shaffer Partner IT, Inc. (C) 316-208-5341 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Siegel Sent: Tuesday, May 10, 2016 12:20 PM To: arslist@ARSLIST.ORG Subject: Triplicate Records on AR System Group Form Folks - I have been tasked with cleaning up a little mess created by the folks that loaded our original foundation data. On the CTM:Support Group form there is one entry for each of our support groups. on the "Group" form there are 3 entries for each support group (based upon the Long Group Name). I am being told that this is affecting some of our out of the box worklflow. My question is are there any recomended ways to clean this up? I don't see any connection on the form level between CTM:Support Group and Group outside of the Long Group Name, is there any way to link the two. I am assuming that the CTM:Support Group points to only one of the records on the Group form. If I can find a way to link the two I can go about disabling the duplicate AR System groups and eventually removing them Thanks, Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
spoon configuration
Hi, I'm trying to use spoon for import data from csv. My source csv file localized on ars server but spoon is trying to find that on a local C: disk. How should I configure spoon to use the remote instance? BR, Irina ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
