RESOLVED: First name displayed twice in contact field.

2018-01-22 Thread Kevin M Candelaria 
Root Cause:
In the AL "HPD:INC:Contact_Fullname_Map_OnOpen" incorrect mapping on first set 
fields which sets
z1D_Last_Name = $Direct Contact First Name$

Solution:
Correct this mapping to
z1D_Last_Name = $Direct Contact Last Name$



Sync / Flush and fixed the issue.



From: ARSList  on behalf of Carl Wilson 

Sent: Saturday, January 20, 2018 5:38 AM
To: 'ARSList'
Subject: RE: First name displayed twice in contact field.

Hi,
Take a look at the HPD:IncidentInterface_Create form for your entry to see what 
values are populated and go from there.
There is a Service Call used to do the people lookups, so something could be 
going wrong there as it not a direct lookup to the People form.

--

Kind Regards,

Carl Wilson


From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin M 
Candelaria
Sent: 19 January 2018 19:18
To: ARSList 
Subject: First name displayed twice in contact field.


Hello Listers,



I have an interesting issue. I am using 9.1.04 and MyIT Digital Work Place 3.5

I created an SRD with an AOT that has an incident template, to create an 
incident in a specific support group.



The SRD is working fine and creating the incident but the contact field has the 
customer first name listed twice.



Kevin, Kevin



when I mouse over it's my proper record, not sure why that's happening. any 
ideas where to start to look to troubleshoot this?





[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]
  Virus-free. 
www.avast.com
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Off Topic - HP Support Request

2018-01-22 Thread Carl Wilson 
Howdy,

A little of topic, but none the less IT related.

I would be appreciative if people could share/comment on the below to gain some 
traction to get to a satisfactory resolution:



 

 https://www.linkedin.com/pulse/hp-support-carl-wilson



I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my last BMC 
Engage trip in Las Vegas, only to have one of the screens crack on one of the 
units.

Up until present, I have not been able to have this fixed although agreeing to 
pay to have this repaired and having the unit returned twice unrepaired.



Seems like in the UK/EU, you cannot get a "US" based machine fixed as they 
cannot "obtain" the part from their US operations.



I even supplied the required part (broken "screen", purchased at my own cost 
from the US - screen only) to the repair centre, but as this was not a "all in 
one" unit consisting of the backing plate (metal covering) + screen i.e. , they 
would not repair the unit as they could not simply just "bolt it in"!



Cheers.



--



Kind Regards,



Carl Wilson







---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Off Topic - HP Support Request

2018-01-22 Thread Stan Feinstein 
Hi Carl,

 

Write to the President of HP about this matter.  He/she probably has their own 
help desk that takes care of complaints like yours.  That’s been my experience. 
 My rule has become: talk with the service desk twice, and then go to the 
President’s office.  I won’t bore you with the details, but it worked twice, 
once with Bank of America and once with Southwest Airlines.  The Presidents of 
both companies had their own service desks which answered to them.

 

Stan

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 1:53 PM
To: 'ARSList' 
Subject: Off Topic - HP Support Request

 

Howdy,

A little of topic, but none the less IT related.

I would be appreciative if people could share/comment on the below to gain some 
traction to get to a satisfactory resolution:

 

 

 https://www.linkedin.com/pulse/hp-support-carl-wilson

 

I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my last BMC 
Engage trip in Las Vegas, only to have one of the screens crack on one of the 
units.

Up until present, I have not been able to have this fixed although agreeing to 
pay to have this repaired and having the unit returned twice unrepaired.  

 

Seems like in the UK/EU, you cannot get a "US" based machine fixed as they 
cannot "obtain" the part from their US operations.  

 

I even supplied the required part (broken "screen", purchased at my own cost 
from the US - screen only) to the repair centre, but as this was not a "all in 
one" unit consisting of the backing plate (metal covering) + screen i.e. , they 
would not repair the unit as they could not simply just "bolt it in"!

 

Cheers.

 

--

 

Kind Regards,

 

Carl Wilson

 

 

 


 

 

Virus-free.  

 www.avast.com 

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Off Topic - HP Support Request

2018-01-22 Thread Carl Wilson 
Hi Stan,
Do you have a contact for the HP President, I seem to have exhausted all
contacts I have including the executive escalations teams.

Kind Regards,
Carl

On Mon, 22 Jan 2018, 22:25 Stan Feinstein, 
wrote:

> Hi Carl,
>
>
>
> Write to the President of HP about this matter.  He/she probably has their
> own help desk that takes care of complaints like yours.  That’s been my
> experience.  My rule has become: talk with the service desk twice, and then
> go to the President’s office.  I won’t bore you with the details, but it
> worked twice, once with Bank of America and once with Southwest Airlines.
> The Presidents of both companies had their own service desks which answered
> to them.
>
>
>
> Stan
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Carl
> Wilson
> *Sent:* Monday, January 22, 2018 1:53 PM
> *To:* 'ARSList' 
> *Subject:* Off Topic - HP Support Request
>
>
>
> Howdy,
>
> A little of topic, but none the less IT related.
>
> I would be appreciative if people could share/comment on the below to gain
> some traction to get to a satisfactory resolution:
>
>
>
> https://www.linkedin.com/pulse/hp-support-carl-wilson
> 
>
>
>
> I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my
> last BMC Engage trip in Las Vegas, only to have one of the screens crack on
> one of the units.
>
> Up until present, I have not been able to have this fixed although
> agreeing to pay to have this repaired and having the unit returned twice
> unrepaired.
>
>
>
> Seems like in the UK/EU, you cannot get a "US" based machine fixed as they
> cannot "obtain" the part from their US operations.
>
>
>
> I even supplied the required part (broken "screen", purchased at my own
> cost from the US - screen only) to the repair centre, but as this was not a
> "all in one" unit consisting of the backing plate (metal covering) + screen
> i.e. , they would not repair the unit as they could not simply just "bolt
> it in"!
>
>
>
> Cheers.
>
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
>
>
>
>
>
> 
>
> Virus-free. www.avast.com
> 
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Off Topic - HP Support Request

2018-01-22 Thread Stan Feinstein 
1501 Page Mill Rd., Palo Alto, CA. 94304.   001-650-857-1501.  Mr. Dian Weisler 
is President and CEO.  Ron Coughlin is President, Personal Systems.  I got all 
of this from their 2017 10-K/A.  if you go to the bottom of their home page, 
under Investor Relations, you’ll find links to their 10K, which replaced Annual 
Reports a few years ago.  

 

They are waiting for your call.  They are there just for these types of issues.

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 2:29 PM
To: ARSList 
Subject: Re: Off Topic - HP Support Request

 

Hi Stan,
Do you have a contact for the HP President, I seem to have exhausted all 
contacts I have including the executive escalations teams. 

Kind Regards,
Carl

 

On Mon, 22 Jan 2018, 22:25 Stan Feinstein, mailto:st...@projectremedies.com> > wrote:

Hi Carl,

 

Write to the President of HP about this matter.  He/she probably has their own 
help desk that takes care of complaints like yours.  That’s been my experience. 
 My rule has become: talk with the service desk twice, and then go to the 
President’s office.  I won’t bore you with the details, but it worked twice, 
once with Bank of America and once with Southwest Airlines.  The Presidents of 
both companies had their own service desks which answered to them.

 

Stan

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 1:53 PM
To: 'ARSList' mailto:arslist@arslist.org> >
Subject: Off Topic - HP Support Request

 

Howdy,

A little of topic, but none the less IT related.

I would be appreciative if people could share/comment on the below to gain some 
traction to get to a satisfactory resolution:

 

 

 https://www.linkedin.com/pulse/hp-support-carl-wilson

 

I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my last BMC 
Engage trip in Las Vegas, only to have one of the screens crack on one of the 
units.

Up until present, I have not been able to have this fixed although agreeing to 
pay to have this repaired and having the unit returned twice unrepaired.  

 

Seems like in the UK/EU, you cannot get a "US" based machine fixed as they 
cannot "obtain" the part from their US operations.  

 

I even supplied the required part (broken "screen", purchased at my own cost 
from the US - screen only) to the repair centre, but as this was not a "all in 
one" unit consisting of the backing plate (metal covering) + screen i.e. , they 
would not repair the unit as they could not simply just "bolt it in"!

 

Cheers.

 

--

 

Kind Regards,

 

Carl Wilson

 

 

 


 

 

Virus-free.  

 www.avast.com 

 

--
ARSList mailing list
ARSList@arslist.org  
https://mailman.rrr.se/cgi/listinfo/arslist

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Off Topic - HP Support Request

2018-01-22 Thread Stan Feinstein 
Since we are off-topic, the best story I know of this kind was from my friend, 
Bob Lee, may he rest in peace.  He was having problems with his Mercury and on 
the way to work, heard on the radio that Henry Ford II was on his honeymoon at 
a hotel in Monaco and they named the hotel.  Bob decided to call him and ask 
for his help.  He called the hotel, and got connected to Mr. Ford’s party.  The 
person answering the phone asked who this was, and Bob said “Lee” which is the 
way he always answered that question.  They must have thought it was Lee 
Iacocca and put him through.  Absolutely incredible but that was Bob.  Mr. Ford 
had him call a VP in Detroit who had him call someone locally.  Anyway, to make 
a long story shorter, he got a new engine for nothing 2 days later.  

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 2:29 PM
To: ARSList 
Subject: Re: Off Topic - HP Support Request

 

Hi Stan,
Do you have a contact for the HP President, I seem to have exhausted all 
contacts I have including the executive escalations teams. 

Kind Regards,
Carl

 

On Mon, 22 Jan 2018, 22:25 Stan Feinstein, mailto:st...@projectremedies.com> > wrote:

Hi Carl,

 

Write to the President of HP about this matter.  He/she probably has their own 
help desk that takes care of complaints like yours.  That’s been my experience. 
 My rule has become: talk with the service desk twice, and then go to the 
President’s office.  I won’t bore you with the details, but it worked twice, 
once with Bank of America and once with Southwest Airlines.  The Presidents of 
both companies had their own service desks which answered to them.

 

Stan

 

From: ARSList [mailto:arslist-boun...@arslist.org 
 ] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 1:53 PM
To: 'ARSList' mailto:arslist@arslist.org> >
Subject: Off Topic - HP Support Request

 

Howdy,

A little of topic, but none the less IT related.

I would be appreciative if people could share/comment on the below to gain some 
traction to get to a satisfactory resolution:

 

 

 https://www.linkedin.com/pulse/hp-support-carl-wilson

 

I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my last BMC 
Engage trip in Las Vegas, only to have one of the screens crack on one of the 
units.

Up until present, I have not been able to have this fixed although agreeing to 
pay to have this repaired and having the unit returned twice unrepaired.  

 

Seems like in the UK/EU, you cannot get a "US" based machine fixed as they 
cannot "obtain" the part from their US operations.  

 

I even supplied the required part (broken "screen", purchased at my own cost 
from the US - screen only) to the repair centre, but as this was not a "all in 
one" unit consisting of the backing plate (metal covering) + screen i.e. , they 
would not repair the unit as they could not simply just "bolt it in"!

 

Cheers.

 

--

 

Kind Regards,

 

Carl Wilson

 

 

 


 

 

Virus-free.  

 www.avast.com 

 

--
ARSList mailing list
ARSList@arslist.org  
https://mailman.rrr.se/cgi/listinfo/arslist

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Off Topic - HP Support Request

2018-01-22 Thread Carl Wilson 
Hi Stan,
Thank you souch for the information, very much appreciated.

Kind Regards,
Carl

On Mon, 22 Jan 2018, 23:01 Stan Feinstein, 
wrote:

> 1501 Page Mill Rd., Palo Alto, CA. 94304.   001-650-857-1501.  Mr. Dian
> Weisler is President and CEO.  Ron Coughlin is President, Personal
> Systems.  I got all of this from their 2017 10-K/A.  if you go to the
> bottom of their home page, under Investor Relations, you’ll find links to
> their 10K, which replaced Annual Reports a few years ago.
>
>
>
> They are waiting for your call.  They are there just for these types of
> issues.
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Carl
> Wilson
> *Sent:* Monday, January 22, 2018 2:29 PM
> *To:* ARSList 
> *Subject:* Re: Off Topic - HP Support Request
>
>
>
> Hi Stan,
> Do you have a contact for the HP President, I seem to have exhausted all
> contacts I have including the executive escalations teams.
>
> Kind Regards,
> Carl
>
>
>
> On Mon, 22 Jan 2018, 22:25 Stan Feinstein, 
> wrote:
>
> Hi Carl,
>
>
>
> Write to the President of HP about this matter.  He/she probably has their
> own help desk that takes care of complaints like yours.  That’s been my
> experience.  My rule has become: talk with the service desk twice, and then
> go to the President’s office.  I won’t bore you with the details, but it
> worked twice, once with Bank of America and once with Southwest Airlines.
> The Presidents of both companies had their own service desks which answered
> to them.
>
>
>
> Stan
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Carl
> Wilson
> *Sent:* Monday, January 22, 2018 1:53 PM
> *To:* 'ARSList' 
> *Subject:* Off Topic - HP Support Request
>
>
>
> Howdy,
>
> A little of topic, but none the less IT related.
>
> I would be appreciative if people could share/comment on the below to gain
> some traction to get to a satisfactory resolution:
>
>
>
> https://www.linkedin.com/pulse/hp-support-carl-wilson
> 
>
>
>
> I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my
> last BMC Engage trip in Las Vegas, only to have one of the screens crack on
> one of the units.
>
> Up until present, I have not been able to have this fixed although
> agreeing to pay to have this repaired and having the unit returned twice
> unrepaired.
>
>
>
> Seems like in the UK/EU, you cannot get a "US" based machine fixed as they
> cannot "obtain" the part from their US operations.
>
>
>
> I even supplied the required part (broken "screen", purchased at my own
> cost from the US - screen only) to the repair centre, but as this was not a
> "all in one" unit consisting of the backing plate (metal covering) + screen
> i.e. , they would not repair the unit as they could not simply just "bolt
> it in"!
>
>
>
> Cheers.
>
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
>
>
>
>
>
> 
>
> Virus-free. www.avast.com
> 
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Off Topic - HP Support Request

2018-01-22 Thread Carl Wilson 
Sorry, auto correct.
Thank you so much for the information.

Kind Regards,
Carl

On Mon, 22 Jan 2018, 23:12 Stan Feinstein, 
wrote:

> Since we are off-topic, the best story I know of this kind was from my
> friend, Bob Lee, may he rest in peace.  He was having problems with his
> Mercury and on the way to work, heard on the radio that Henry Ford II was
> on his honeymoon at a hotel in Monaco and they named the hotel.  Bob
> decided to call him and ask for his help.  He called the hotel, and got
> connected to Mr. Ford’s party.  The person answering the phone asked who
> this was, and Bob said “Lee” which is the way he always answered that
> question.  They must have thought it was Lee Iacocca and put him through.
> Absolutely incredible but that was Bob.  Mr. Ford had him call a VP in
> Detroit who had him call someone locally.  Anyway, to make a long story
> shorter, he got a new engine for nothing 2 days later.
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Carl
> Wilson
> *Sent:* Monday, January 22, 2018 2:29 PM
> *To:* ARSList 
> *Subject:* Re: Off Topic - HP Support Request
>
>
>
> Hi Stan,
> Do you have a contact for the HP President, I seem to have exhausted all
> contacts I have including the executive escalations teams.
>
> Kind Regards,
> Carl
>
>
>
> On Mon, 22 Jan 2018, 22:25 Stan Feinstein, 
> wrote:
>
> Hi Carl,
>
>
>
> Write to the President of HP about this matter.  He/she probably has their
> own help desk that takes care of complaints like yours.  That’s been my
> experience.  My rule has become: talk with the service desk twice, and then
> go to the President’s office.  I won’t bore you with the details, but it
> worked twice, once with Bank of America and once with Southwest Airlines.
> The Presidents of both companies had their own service desks which answered
> to them.
>
>
>
> Stan
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Carl
> Wilson
> *Sent:* Monday, January 22, 2018 1:53 PM
> *To:* 'ARSList' 
> *Subject:* Off Topic - HP Support Request
>
>
>
> Howdy,
>
> A little of topic, but none the less IT related.
>
> I would be appreciative if people could share/comment on the below to gain
> some traction to get to a satisfactory resolution:
>
>
>
> https://www.linkedin.com/pulse/hp-support-carl-wilson
> 
>
>
>
> I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my
> last BMC Engage trip in Las Vegas, only to have one of the screens crack on
> one of the units.
>
> Up until present, I have not been able to have this fixed although
> agreeing to pay to have this repaired and having the unit returned twice
> unrepaired.
>
>
>
> Seems like in the UK/EU, you cannot get a "US" based machine fixed as they
> cannot "obtain" the part from their US operations.
>
>
>
> I even supplied the required part (broken "screen", purchased at my own
> cost from the US - screen only) to the repair centre, but as this was not a
> "all in one" unit consisting of the backing plate (metal covering) + screen
> i.e. , they would not repair the unit as they could not simply just "bolt
> it in"!
>
>
>
> Cheers.
>
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
>
>
>
>
>
> 
>
> Virus-free. www.avast.com
> 
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Off Topic - HP Support Request

2018-01-22 Thread Carl Wilson 
:)

On Mon, 22 Jan 2018, 23:12 Stan Feinstein, 
wrote:

> Since we are off-topic, the best story I know of this kind was from my
> friend, Bob Lee, may he rest in peace.  He was having problems with his
> Mercury and on the way to work, heard on the radio that Henry Ford II was
> on his honeymoon at a hotel in Monaco and they named the hotel.  Bob
> decided to call him and ask for his help.  He called the hotel, and got
> connected to Mr. Ford’s party.  The person answering the phone asked who
> this was, and Bob said “Lee” which is the way he always answered that
> question.  They must have thought it was Lee Iacocca and put him through.
> Absolutely incredible but that was Bob.  Mr. Ford had him call a VP in
> Detroit who had him call someone locally.  Anyway, to make a long story
> shorter, he got a new engine for nothing 2 days later.
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Carl
> Wilson
> *Sent:* Monday, January 22, 2018 2:29 PM
> *To:* ARSList 
> *Subject:* Re: Off Topic - HP Support Request
>
>
>
> Hi Stan,
> Do you have a contact for the HP President, I seem to have exhausted all
> contacts I have including the executive escalations teams.
>
> Kind Regards,
> Carl
>
>
>
> On Mon, 22 Jan 2018, 22:25 Stan Feinstein, 
> wrote:
>
> Hi Carl,
>
>
>
> Write to the President of HP about this matter.  He/she probably has their
> own help desk that takes care of complaints like yours.  That’s been my
> experience.  My rule has become: talk with the service desk twice, and then
> go to the President’s office.  I won’t bore you with the details, but it
> worked twice, once with Bank of America and once with Southwest Airlines.
> The Presidents of both companies had their own service desks which answered
> to them.
>
>
>
> Stan
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Carl
> Wilson
> *Sent:* Monday, January 22, 2018 1:53 PM
> *To:* 'ARSList' 
> *Subject:* Off Topic - HP Support Request
>
>
>
> Howdy,
>
> A little of topic, but none the less IT related.
>
> I would be appreciative if people could share/comment on the below to gain
> some traction to get to a satisfactory resolution:
>
>
>
> https://www.linkedin.com/pulse/hp-support-carl-wilson
> 
>
>
>
> I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my
> last BMC Engage trip in Las Vegas, only to have one of the screens crack on
> one of the units.
>
> Up until present, I have not been able to have this fixed although
> agreeing to pay to have this repaired and having the unit returned twice
> unrepaired.
>
>
>
> Seems like in the UK/EU, you cannot get a "US" based machine fixed as they
> cannot "obtain" the part from their US operations.
>
>
>
> I even supplied the required part (broken "screen", purchased at my own
> cost from the US - screen only) to the repair centre, but as this was not a
> "all in one" unit consisting of the backing plate (metal covering) + screen
> i.e. , they would not repair the unit as they could not simply just "bolt
> it in"!
>
>
>
> Cheers.
>
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
>
>
>
>
>
> 
>
> Virus-free. www.avast.com
> 
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: [EXTERNAL] Re: Off Topic - HP Support Request

2018-01-22 Thread Sanford, Claire 
https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html


http://www8.hp.com/us/en/hp-information/executive-team/team.html



Nick Lazaridis
President, EMEA at HP Inc.
https://www.linkedin.com/in/nicklazaridis



Jonathan Flaxman
Chief Operating 
Officer
https://www.linkedin.com/in/jon-flaxman-45491410




From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 5:14 PM
To: ARSList
Subject: [EXTERNAL] Re: Off Topic - HP Support Request

:)
On Mon, 22 Jan 2018, 23:12 Stan Feinstein, 
mailto:st...@projectremedies.com>> wrote:
Since we are off-topic, the best story I know of this kind was from my friend, 
Bob Lee, may he rest in peace.  He was having problems with his Mercury and on 
the way to work, heard on the radio that Henry Ford II was on his honeymoon at 
a hotel in Monaco and they named the hotel.  Bob decided to call him and ask 
for his help.  He called the hotel, and got connected to Mr. Ford’s party.  The 
person answering the phone asked who this was, and Bob said “Lee” which is the 
way he always answered that question.  They must have thought it was Lee 
Iacocca and put him through.  Absolutely incredible but that was Bob.  Mr. Ford 
had him call a VP in Detroit who had him call someone locally.  Anyway, to make 
a long story shorter, he got a new engine for nothing 2 days later.

From: ARSList 
[mailto:arslist-boun...@arslist.org] On 
Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 2:29 PM
To: ARSList mailto:arslist@arslist.org>>
Subject: Re: Off Topic - HP Support Request


Hi Stan,
Do you have a contact for the HP President, I seem to have exhausted all 
contacts I have including the executive escalations teams.

Kind Regards,
Carl

On Mon, 22 Jan 2018, 22:25 Stan Feinstein, 
mailto:st...@projectremedies.com>> wrote:
Hi Carl,

Write to the President of HP about this matter.  He/she probably has their own 
help desk that takes care of complaints like yours.  That’s been my experience. 
 My rule has become: talk with the service desk twice, and then go to the 
President’s office.  I won’t bore you with the details, but it worked twice, 
once with Bank of America and once with Southwest Airlines.  The Presidents of 
both companies had their own service desks which answered to them.

Stan

From: ARSList 
[mailto:arslist-boun...@arslist.org] On 
Behalf Of Carl Wilson
Sent: Monday, January 22, 2018 1:53 PM
To: 'ARSList' mailto:arslist@arslist.org>>
Subject: Off Topic - HP Support Request

Howdy,
A little of topic, but none the less IT related.
I would be appreciative if people could share/comment on the below to gain some 
traction to get to a satisfactory resolution:

https://www.linkedin.com/pulse/hp-support-carl-wilson

I purchased a couple of HP Spectre x360 2 in one laptops/tablets on my last BMC 
Engage trip in Las Vegas, only to have one of the screens crack on one of the 
units.
Up until present, I have not been able to have this fixed although agreeing to 
pay to have this repaired and having the unit returned twice unrepaired.

Seems like in the UK/EU, you cannot get a "US" based machine fixed as they 
cannot "obtain" the part from their US operations.

I even supplied the required part (broken "screen", purchased at my own cost 
from the US - screen only) to the repair centre, but as this was not a "all in 
one" unit consisting of the backing plate (metal covering) + screen i.e. , they 
would not repair the unit as they could not simply just "bolt it in"!

Cheers.

--

Kind Regards,

Carl Wilson



[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]

Virus-free. 
www.avast.com