RE: IIS Issue

[Smerz, Christian]

Prakash,

1)  Is there any reverse proxy server/load balancer configured? This 
happens in all our environments once we upgraded to 9.1.4  For now I am working 
in Dev which is a single server environment.

2)  How many midtiers are configured? Just one

3)  How many apps server's configured and whether any apps side load 
balancer exists? One app only

4)  If there is any RSSO configured? RSSO is configured

5)  If there is single midtier which you are trying to access directly, 
does that machine host the IIS server too that works as a reverse proxy server? 
The midtier server was configured with IIS as the web server.  It uses ISAPI to 
direct to Tomcat

6)  If the 5th point above is correct, does it mean that the IIS server is 
configured on port "80" which is the default port for http request? Yes


From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Roy, Prakash
Sent: Monday, March 5, 2018 3:38 AM
To: arslist@ARSLIST.ORG
Subject: RE: IIS Issue

Hi Christian,

We need to understand your deployment architecture as below:


1)  Is there any reverse proxy server/load balancer configured?

2)  How many midtiers are configured?

3)  How many apps server's configured and whether any apps side load 
balancer exists?

4)  If there is any RSSO configured?

5)  If there is single midtier which you are trying to access directly, 
does that machine host the IIS server too that works as a reverse proxy server?

6)  If the 5th point above is correct, does it mean that the IIS server is 
configured on port "80" which is the default port for http request?


If there is already port "80" configured for application other than midtier on 
the same machine then, midtier cannot be accessed using default port "80". 
Midtier has to have some unique port configured for e.g "8080" to access it 
directly. You need to check the server.xml for the port configured for midtier.

Thanks,
Prakash



From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Smerz, Christian
Sent: 25 January 2018 21:10
To: arslist@ARSLIST.ORG
Subject: IIS Issue

Hi everyone,
We have upgraded our test system to 9.1.4  We have upgraded the RSSO component 
as well.  We cannot get to the midtier server with the direct URL, we are 
prompted with a domain login (assume this is coming from IIS) and cannot 
proceed.  If we add a port (:8080) to the FQDN it will work.  I'm hoping 
someone may have come across something similar and I'm just missing the easy 
fix.

Regards,
Christian Smerz



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Re: [ARS Upgrade] Could not start AR Server in timely manner

[Brian Gillock]

Try adding a -t before the -i to your armonitor.cfg and see if the start up
trace log gives you any clues.

Output will be written in the 2 startup trace files created when the AR
Server service is started- "arstartup_trace--MM-DD-tt-mm.log". These
files are created in the DB folder.

For the entire article on how to do this...
https://communities.bmc.com/docs/DOC-97371


HTH

On Mon, Mar 5, 2018 at 12:11 PM, Thomas Miskiewicz 
wrote:

> Thank Mark,
>
> the funny thing is that while the installer was trying to start I opened
> another console to help staring manually but it said the server is already
> running. So it seems like the error message is a complete non-sense. Also I
> get a whole bunch of errors because the dumb installer is trying to import
> data into the system forms even though the data is already in place so it
> violates the unique key. This issue happened at so many upgrades and I have
> no idea why.
>
>
> Thomas
>
> > On Mar 5, 2018, at 7:00 PM, Walters, Mark  wrote:
> >
> > The upgrade process involves the installer directly connecting to the
> database to make some changes, the copying of updated binary files and then
> the server is started to import defs/data.  The error you're seeing is
> reporting that the server was restarted but the installer was unable to
> confirm that it had started successfully.  It checks the status by
> attempting to connect to the server.  To try and find out why the server
> was unable to start and accept connections you need to look at the server
> side logging.   By that I mean arerror.log, arexception.log, ardebug.log
> and armonitor.log.  I would expect at least one of these to give some clue
> as to what the problem was.  The timeout in the installer is 2 hours so you
> want to look around 10:40 in the logs, this should be the first time the
> 9.x version started.
> >
> > Mark
> >
> > -Original Message-
> > From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas
> Miskiewicz
> > Sent: 05 March 2018 17:19
> > To: ARSList 
> > Subject: [ARS Upgrade] Could not start AR Server in timely manner
> >
> > Hi there,
> >
> > we’ve been trying to upgrade form 7.6.04 SP5 to 9.1.04 or at least
> 9.1.03. And guess what. Yep, it doesn’t work!
> >
> > We’ve been waiting for the BMC Support and Engineering 2 months now.
> They just don’t know what their product doesn’t work. Epic!
> >
> > They left me with no choice but to play hard ball and ask ARSLIST! LOL
> >
> > LOG EVENT {Description=[Failed to execute pingARServerWhileStarting]}
> (Mar 05 2018 12:41:02.824 PM +0100),SEVERE,com.bmc.smbu.
> install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
> > LOG EVENT {Description=[Failed to start service arsschul],Detail=[Could
> not start AR Server in timely manner]} (Mar 05 2018 12:41:02.824 PM
> +0100),SEVERE,com.bmc.install.task.InstallationStateHelper,
> > LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]}
> (Mar 05 2018 12:41:02.825 PM +0100),SEVERE,com.bmc.install.
> product.arsuitekit.platforms.arsystemservers.arserver.
> ARServerStartRuleEngineInstallerExecutorTask,
> > LOG EVENT 
> > {Description=[[wait=240,exitCodeInterpreter=STANDARD]],Detail=[java.lang.Exception:
> Could not start AR Server in timely manner]} (Mar 05 2018 12:41:02.826 PM
> +0100),SEVERE,com.bmc.install.task.InstallationStateHelper,
> > LOG EVENT {Description=[AR System Server  failed],Detail=[
> featureARServer]}
> >
> > Any idea what is to do?
> >
> >
> > Thomas
> > --
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> > ARSList@arslist.org
> > https://mailman.rrr.se/cgi/listinfo/arslist
> > BMC Software Limited Registered Office: Building E2, Eskdale Road,
> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
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> >
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>
>
> --
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Re: CPU Utilization Of Tomcat Server

[Rajat Sharma]

Can you please elaborate more?

On Mar 6, 2018 7:06 AM, "Brian Gillock"  wrote:

> McAfee HIPS?
>
> On Wed, Feb 28, 2018 at 1:24 PM, Rajat Sharma 
> wrote:
>
>> Hi Team,
>>
>> We are facing issue with our apache tomcat server where in CPU
>> utilization goes beyond 100% which makes mid tier slow. Can anyone help me
>> to identify the solution for this Issue.
>>
>> We are on  Remedy 9 and tomcat 7.
>>
>> Thanks,
>> Rajat
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>>
>
>
> --
> Brian Gillock
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
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Re: CPU Utilization Of Tomcat Server

[Dave Shellman]

McAfee products are notorious for causing high CPU  utilization.

Your server admin should turn on performance monitoring for the server and
look at which services are contributing to the high CPU utilization.

Dave

On Tue, Mar 6, 2018 at 9:41 AM Rajat Sharma  wrote:

> Can you please elaborate more?
>
> On Mar 6, 2018 7:06 AM, "Brian Gillock"  wrote:
>
>> McAfee HIPS?
>>
>> On Wed, Feb 28, 2018 at 1:24 PM, Rajat Sharma 
>> wrote:
>>
>>> Hi Team,
>>>
>>> We are facing issue with our apache tomcat server where in CPU
>>> utilization goes beyond 100% which makes mid tier slow. Can anyone help me
>>> to identify the solution for this Issue.
>>>
>>> We are on  Remedy 9 and tomcat 7.
>>>
>>> Thanks,
>>> Rajat
>>>
>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>
>>>
>>
>>
>> --
>> Brian Gillock
>>
>>
>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
>> --
> ARSList mailing list
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>
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Re: IIS Issue

[Brian Pancia]

If you are using ISAPI are you able to get the tomcat splash when you go to 
http://localhost or are you getting the IIS splash page.  If you are getting 
the IIS splash page you are missing something in your ISAPI configuration.


Below is a good link to the ISAPI configuration.  It is for older versions of 
IIS and Tomcat, but it is still pretty solid for getting that to work right.


https://ashrafhossain.wordpress.com/2010/09/20/how-to-configure-iis-7-and-tomcat-redirection-on-windows-server-2008-64-bit/

[https://www.bing.com/th?id=OVP.hTMKC0v4kcIvv72vjeuytgEsC6&pid=Api]

How to Configure IIS 7 and Tomcat Redirection on Windows Server 2008 (64 
Bit)
ashrafhossain.wordpress.com
Link Tomcat 6.0.18 with IIS 7.5, How to Configure IIS 7 and Tomcat Redirection 
on Windows Server 2008 x64



Based on being able to access on port 8080 but not 80 it leads me to believe 
that it is a configuration issue with ISAPI.  If you're getting the tomcat 
splash page on both 8080 and 80 then there are other things you can look at, 
but this would be a good start.


Brian




From: ARSList  on behalf of Smerz, Christian 

Sent: Tuesday, March 6, 2018 7:43:14 AM
To: ARSList
Subject: RE: IIS Issue


Prakash,

1)  Is there any reverse proxy server/load balancer configured? This 
happens in all our environments once we upgraded to 9.1.4  For now I am working 
in Dev which is a single server environment.

2)  How many midtiers are configured? Just one

3)  How many apps server’s configured and whether any apps side load 
balancer exists? One app only

4)  If there is any RSSO configured? RSSO is configured

5)  If there is single midtier which you are trying to access directly, 
does that machine host the IIS server too that works as a reverse proxy server? 
The midtier server was configured with IIS as the web server.  It uses ISAPI to 
direct to Tomcat

6)  If the 5th point above is correct, does it mean that the IIS server is 
configured on port “80” which is the default port for http request? Yes





From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Roy, Prakash
Sent: Monday, March 5, 2018 3:38 AM
To: arslist@ARSLIST.ORG
Subject: RE: IIS Issue



Hi Christian,



We need to understand your deployment architecture as below:



1)  Is there any reverse proxy server/load balancer configured?

2)  How many midtiers are configured?

3)  How many apps server’s configured and whether any apps side load 
balancer exists?

4)  If there is any RSSO configured?

5)  If there is single midtier which you are trying to access directly, 
does that machine host the IIS server too that works as a reverse proxy server?

6)  If the 5th point above is correct, does it mean that the IIS server is 
configured on port “80” which is the default port for http request?





If there is already port “80” configured for application other than midtier on 
the same machine then, midtier cannot be accessed using default port “80”. 
Midtier has to have some unique port configured for e.g “8080” to access it 
directly. You need to check the server.xml for the port configured for midtier.



Thanks,

Prakash







From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Smerz, Christian
Sent: 25 January 2018 21:10
To: arslist@ARSLIST.ORG
Subject: IIS Issue



Hi everyone,

We have upgraded our test system to 9.1.4  We have upgraded the RSSO component 
as well.  We cannot get to the midtier server with the direct URL, we are 
prompted with a domain login (assume this is coming from IIS) and cannot 
proceed.  If we add a port (:8080) to the FQDN it will work.  I’m hoping 
someone may have come across something similar and I’m just missing the easy 
fix.



Regards,

Christian Smerz





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