CMDB class for circuits?
Any suggestions for a solution for representing data circuits in CMDB that doesn't involve making whole new classes? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: CMDB class for circuits?
cool. thanks! On Mon, Jul 21, 2008 at 4:19 PM, Danaceau, Chris < [EMAIL PROTECTED]> wrote: > ** Bob we used "Connectivity Segment" Here's a sample Product > Categorization record. > > > CI Type CatSchemaKey Product Categorization Tier 1 Product > Categorization Tier 2 Product Categorization Tier 3 Connectivity Segment > BMC_CONNECTIVITYSEGMENT Connectivity Circuit 56K > > > This e-mail and its attachments are confidential and solely for the > intended addressee(s). Do not share or use them without Fannie Mae's > approval. If received in error, contact the sender and delete them. > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *ARS Bob > *Sent:* Monday, July 21, 2008 2:04 PM > *To:* arslist@ARSLIST.ORG > *Subject:* CMDB class for circuits? > > ** Any suggestions for a solution for representing data circuits in CMDB > that doesn't involve making whole new classes? > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
CMDB's BMC_Person class: usage?
I've got years and years of ARS experience, but I'm a bit of a CMDB novice. Can anybody tell me the intended (or non-intended but useful) usage of the BMC_Person class in CMDB? In an ITSM 7.0 environment where we already are populating CTM:People, I'm not sure what benefits we get from populating the Person class. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
apache to tomcat connector not working
Apache 2.0.59 Tomcat 5.5 Windows Server 2003 Standard Edition SP1 ARS 7.0.1 I followed all the instructions on how to set up the JK connector to have Apache passthrough to Tomcat, but when I try to access mid-tier, I get a 404 and the following is found in the mod_jk.log file: [Mon Aug 06 14:25:57 2007] [5504:3656] [debug] jk_uri_worker_map.c (589): Attempting to map URI '/arsys' from 0 maps Mid-Tier works when I use port 8080, and the connector fails for non-midtier webpages sitting in the Tomcat root folder as well, so the problem appears to be connector-specific and independent of Remedy or Mid Tier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: apache to tomcat connector not working
My setup was essentially the same, except the JKMount entries were surrounded by: ServerName localhost and Commenting out those three lines appear to have fixed the problem. Thanks! On 8/6/07, Tony Worthington <[EMAIL PROTECTED]> wrote: > > I can't speak to your exact error, but these are the lines from one of our > mid-tier servers which is apache+tomcat using mod_jk for both Mid-Tier and > RKM + other non-ars apps. > > httpd.conf > - > LoadModule jk_module modules/mod_jk.so > JkWorkersFile D:\Remedy\Tomcat\conf\worker.properties > JkLogFile D:\Logs\Apache\mod_jk.log > JkLogLevel debug > > JkMount /arsys worker1 > JkMount /arsys/* worker1 > > JkMount /rkm worker1 > JkMount /rkm/* worker1 > > worker.properties > > worker.list=worker1 > worker.worker1.port=8119 > worker.worker1.host=localhost > worker.worker1.type=ajp13 > > server.xml > - > redirectPort="8443" protocol="AJP/1.3" /> > > > hth, > tony > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > > > ARS Bob <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > > 08/06/2007 01:30 PM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > > Subject > apache to tomcat connector not working > > > > > > > ** > Apache 2.0.59 > Tomcat 5.5 > Windows Server 2003 Standard Edition SP1 > ARS 7.0.1 > > I followed all the instructions on how to set up the JK connector to have > Apache passthrough to Tomcat, but when I try to access mid-tier, I get a > 404 and the following is found in the mod_jk.log file: > > [Mon Aug 06 14:25:57 2007] [5504:3656] [debug] jk_uri_worker_map.c (589): > Attempting to map URI '/arsys' from 0 maps > > Mid-Tier works when I use port 8080, and the connector fails for > non-midtier webpages sitting in the Tomcat root folder as well, so the > problem appears to be connector-specific and independent of Remedy or Mid > Tier. > __20060125___This posting was submitted with HTML in > it___ > > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves > the right to retrieve and read any message created, sent and > received. Kohl's reserves the right to monitor messages to or from > authorized Kohl's Associates at any time > without any further consent. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
how should I set up mid-tier prefetch ?
>From what I understand, the permissions of the user specified in the prefetchConfig.xml file determines which users will actually benefit from the caching. If I create a user and give it every permission imaginable and use that as the prefetch user, will that cover everyone, or does the matching have to be more precise than that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
improper behavior for query 'DateField' < ($DATE$ + (30 * 86400))
ARS Version 7.5 patch 003. SunOS 5.10. Oracle ver 10.2.0.3.0
I've got a form with a date field on it. Note that that's a date
field (which at the database level stores a juilian value, like
"2455463"), and not a date/time field (which stores an epoch value,
like "1285214400")
Now, if I try to do a query like 'DateField' < $DATE$ or 'DateField' <
$TIMESTAMP$, that works fine.
If, however, I try to do a query like 'DateField' < ($DATE$ + (30 *
86400)), which *should* mean return all records where the date in the
field is no later than 30 days from now, I get incorrect results. I
get all records with non-null values, whether or not the date is
before or after 30 days from now.
I tried all 4 sensible variations of the query, employing combinations
using $TIMESTAMP$ or $DATE$ and (30 * 86400) or (30) with the same
results.
If I hardcode the date, i.e. 'DateField' < ("8/1/2011" + (30)), only
then are the results correct.
Looking at the SQL log, it would appear that any attempt to perform a
query using a date calculation involving a keyword is translated into
an SQL statement that uses an epoch value, regardless of the fact that
the field that the comparison is being made against is a julian date,
thus the incorrect results.
This appears to be true with queries in the user tool advanced search
bar as well as in qualifications on filters and escalations.
I need to be able to have an escalation that has a qualification along
the lines of 'DateField' < ($DATE$ + 30).
The obvious solution is to replace the date field with a date/time
field, but for a variety of reasons, I would like that to be my last
resort.
Anybody know how to make the qualification behave properly?
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License Pricing
** Can anybody tell me what the list prices are for Remedy ARS Server licenses, ARS Fixed User licences and ARS Floating User licenses? I can't seem to find that info anywhere on their website, and the phone rep wants to ask me a million questions before they'll even consider telling me. __20060125___This posting was submitted with HTML in it___
Re: License Pricing
** Thanks for the info! One thing you left off though, how much is the Server license?On 8/14/06, Tim Palmer <[EMAIL PROTECTED] > wrote:Bob,You don't have to buy 5 packs anymore. You can buy them individually now. Fixed licenses - $960 each - plus maintenance cost every yearFloating licenses - $2400 each - plus maintenance cost every yearMaintenance is usually 15% of that list price.Timothy Palmer ARS Bob <[EMAIL PROTECTED] > To Sent by: "Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)"Subject <[EMAIL PROTECTED] License Pricing ORG> 08/14/2006 12:42 PM Please respond to [EMAIL PROTECTED]RG ** Can anybody tell me what the list prices are for Remedy ARS Serverlicenses, ARS Fixed User licences and ARS Floating User licenses?I can't seem to find that info anywhere on their website, and the phone rep wants to ask me a million questions before they'll even consider tellingme.__20060125___This posting was submitted with HTML init__ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Any issues using 5.x User Tool with a 7.x Server?
** Looking to upgrade a ARS 5.x server to ARS 7. It's possible that it might not be feasible to get all of the potentially connecting User Tools upgraded in a timely fashion.Will upgrading the server have any adverse effects on those clients still connecting with a 5.x User Tool? __20060125___This posting was submitted with HTML in it___
Re: Any issues using 5.x User Tool with a 7.x Server?
** Just to followup myself with another question Let's say we decide to start upgrading User Tools *before* we start the server upgrade process. Would there be any issues using a 7.x User Tool against a 5.x Server? On 9/18/06, ARS Bob <[EMAIL PROTECTED]> wrote: Looking to upgrade a ARS 5.x server to ARS 7. It's possible that it might not be feasible to get all of the potentially connecting User Tools upgraded in a timely fashion.Will upgrading the server have any adverse effects on those clients still connecting with a 5.x User Tool? __20060125___This posting was submitted with HTML in it___
Multiple Mid-Tier Servers in a load-balanced environment: licensing?
** How many Mid-Tier licenses would I need for the setup diagrammed below? I imagine it would be 6, one for each MT on each ARS. Would that be 6 times more expensive than a simple "Internet-->MT-->ARS-->DB" setup, or does the one license fee cover it? [[-Internet-]] | | v Load Balancer | | v /---|---\ 3 Web Servers with Mid-Tier \---|---/ | v Load Balancer | / \ / \ 2 AR Servers \ / \ / | v 1 Oracle DB __20060125___This posting was submitted with HTML in it___
Re: Multiple Mid-Tier Servers in a load-balanced environment: licensing?
** Ok, my bad, it doesn't cost anything. But I still have to get 6 keys, right?On 9/20/06, Rick cook <[EMAIL PROTECTED] > wrote:That was actully my point, Matt. There is no cost for the MT, and hasn't been for years.Rick-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black Sent: Wednesday, September 20, 2006 11:04 AMTo: arslist@ARSLIST.ORGSubject: Re: Multiple Mid-Tier Servers in a load-balanced environment:licensing?Rick, v5 when the Mid-Tier was first released.However in v6 they dropped the Mid-Tier license requirement and raised theprice of the ARS server instead. :)--Carey Matthew BlackRemedy Skilled Professional (RSP) ARS = Action Request System(Remedy)Love, then teachSolution = People + Process + ToolsFast, Accurate, Cheap Pick two.On 9/20/06, Rick cook < [EMAIL PROTECTED]> wrote:> **>> When did Mid-Tier licenses start costing money?>> Rick > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of ARS Bob> Sent: Wednesday, September 20, 2006 10:43 AM> To: arslist@ARSLIST.ORG > Subject: Multiple Mid-Tier Servers in a load-balanced environment:> licensing?>>> ** How many Mid-Tier licenses would I need for the setup diagrammed below?> I imagine it would be 6, one for each MT on each ARS. Would that be 6 > times more expensive than a simple "Internet-->MT-->ARS-->DB" setup,> or does the one license fee cover it?>> [[-Internet-]]> |> |> v > Load Balancer> |> |> v> /---|---\> 3 Web Servers> with Mid-Tier> \---|---/> |> v> Load Balancer> | > / \> / \> 2 AR Servers> \ /> \ /> |> v> 1 Oracle DB>> __20060125___This posting was submitted with HTML > in it___ __20060125___This posting was submitted> with HTML in it__UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
