Hi Irina,
Move it Submitted =>Planning and thn cancel from SRM:Request form.
Br,
On 3 September 2014 10:39, Irina Solarcuka wrote:
> **
> Hi Ashish,
> No entries was found in that form that would have the necessary SR ID.
>
> BR,
> Irina
>
>
> 2014-09-03 9:06 GMT+03:00 Ashish Pandey :
>
>> **
>>
>> Hi Irina,
>>
>> There would be some network glitches due to which it got stuck in
>> submitted status.
>>
>> Follow the below steps to cancel it :
>>
>> 1. Go to SRM :AppInstanceBridge and search the Request by request number.
>>
>> 2. Move the status from submitted to cancelled.
>>
>> Thanks,
>> Ashish Pandey
>> Specialist - ITSM Tools
>> On 03-Sep-2014 11:23 am, "Irina Solarcuka" wrote:
>>
>>> **
>>> Hi Tauf,
>>> I'm trying to move from Submitted->Cancelled. I've tried to perform your
>>> suggested scenario but this fault with the same error.
>>>
>>> BR,
>>> Irina
>>>
>>>
>>> 2014-09-02 17:15 GMT+03:00 Tauf Chowdhury :
>>>
**
Are you trying to do this straight from the SRM:requests form? If so,
you have to go from pending to in progress, and then cancelled. That is, if
you want to follow the workflow rules. If you go straight to cancelled or
closed, you will probably get the error.
Sent from my iPhone
On Sep 2, 2014, at 9:39 AM, Irina Solarcuka
wrote:
**
Hi,
I've tried to perform the subject with Admin permissions but I got the
following: You do not have permission to move to the status of
"Cancelled". Enter a valid Status in the Status field. (ARERR 1291115)
Does somebody know what permission I need?
BR,
Irina Solarcuka
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
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>> _ARSlist: "Where the Answers Are" and have been for 20 years_
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>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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