SLM 7 Integration with Tasks.
Hello Everybody, My manager has assigned me a task wherein he wants me to integrate SLM 7.0 with Tasks. As of now, it is not provided by BMC in the OOTB ITSM 7. Niether of us (me and my manager) know how it is to be done, but both agree that it has to be done. :) If anybody, amounst you all, has ever tried doing this before with ITSM 7, please give me an idea where I need to start with on this. Some clues or guidance would be really appreciated. Thanks Regards, Abhijit Oak. Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Notebook.jpg
Re: arimportcmd - suse
Hello LJ, There is syntactical information regarding the arimportcmd command on the AR Admin Help. So I wont talk about the syntax or parameters or thier values. I am sure you must have already checked it out. But as a pre-requisite to the arimport cammand, I would provide the following commands at command line: export LD_LIBRARY_PATH=/var/tmp/cmdbExtLoader/server/bin/ export LIBPATH=/var/tmp/cmdbExtLoader/server/bin/ Of course, these paths may be slightly different on your system, but you can easily locate them and setting these environment variables. The commandline arimport command would return an error for me if I did not set these environment variables in advance. Check this out and let me know if it works or otherwise. Thanks Regards, Abhijit Oak Wipro Technologies From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, April 25, 2008 1:59 AM To: arslist@ARSLIST.ORG Subject: arimportcmd - suse ** Trying to run an import using arimportcmd on suse linux and getting weird errors that I can't find documented anywhere *** glibc detected *** ./arimportcmd: double free or corruption (fasttop): 0x0829ee40 *** we have tried to run this as root and local user so I don't think its a permissions issue, we have tried every combination of command line parameters, but all of them that should work end up with this error, and a 'Memory Map'. I got this file out of the 7.1 server install, along with all of the required libraries. Any experience running this product in this environment? Any help is appreciated __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Job: Two Openings - (1) Remedy Developer - Dayton, OH / (1) Remedy Administrator - Raleigh, NC
Hello Mark, Yes, it is required. They have clearly mentioned so... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Latta Sent: Friday, April 18, 2008 9:21 PM To: arslist@ARSLIST.ORG Subject: Re: Job: Two Openings - (1) Remedy Developer - Dayton, OH / (1) Remedy Administrator - Raleigh, NC ** Joshua, Is ITSM experience required in consideration for this position? - Mark Latta Date: Fri, 18 Apr 2008 09:03:50 -0400 From: [EMAIL PROTECTED] Subject: Job: Two Openings - (1) Remedy Developer - Dayton, OH / (1) Remedy Administrator - Raleigh, NC - Kforce To: arslist@ARSLIST.ORG ** Dear List, Here are my open Remedy requirements at the present moment. Any help is always appreciated. Table of Contents: 1) Remedy Developer/Administrator / US Citizen / Dayton, OH / 4 Month Contract 2) Remedy Administrator / US Citizen / North Carolina / 6 Month Contract to Hire Description of Opportunities: 1) Title: Remedy TTS Programmer or SC06 Location: Dayton, OH Telecommuting: Not an Option Authorization Status: US Citizens (Will be processed for Secret Clearance) Duration: 4 Month Contract Type: Straight Contract with possible extension Requirements: * US Citizen * 1 to 5 years experience with Remedy Action Request System (Releases 6 thru 7) and programming using the Remedy Language * Experience with Remedy IT Service Management Suite (ITSM) Release 7 * Database Experience Required (SQL/Oracle) 2) Title: Remedy Administrator Location: North Carolina Duration: 6 Month Contract to Hire Telecommuting: Not an Option Work Authorization: US Citizens Only Industry: DoD About Client:One of the world's leading providers of systems integration and other technology services, including application development, data hosting, networking, and management consulting. It is also a leading provider of business process outsourcing (BPO) services in such areas as billing and payment processing, customer relationship management (CRM), and human resources. A major government and defense contractor. Description: * Administer permissions, security, access, logins, passwords in Remedy * Administer and develop forms, fields, menus and workflows in Remedy * Build AR System filters and active links in order to automate responses to user actions and enforce business rules * Create Remedy training documentation in PowerPoint and Word for Webinars with employees * Troubleshoot complex issues regarding forms, workflows, and log files in Remedy Technologies: Service Desk / ITSM / Versions 7.x or 6.3 If you are interested please forward me a resume and your salary requirements to [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] or call me at 937-416-3456. Respectfully, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results View Josh Kitchen ([EMAIL PROTECTED]) LION TopLinked's profile on LinkedIn http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Get in touch in an instant. Get Windows Live Messenger now. http://www.windowslive.com/messenger/overview.html?ocid=TXT_TAGLM_WL_Re fresh_getintouch_042008 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this
Re: Fatal Error 823
Hello Dylan, I found the following description for the error 552 in the AR Error Messages guide from BMC. Hope it helps you out. But I could not find any description about 823. Failure during SQL operation to the database. An SQL database error occurred during an operation against the database. An associated error message contains the full text of the error message from the database. The error is often a message about running out of space in the database log or data area. You can correct this by increasing the size of the data area or by flushing or increasing the size of the log area. Thanks Regards, Abhijit Oak From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, April 18, 2008 9:38 PM To: arslist@ARSLIST.ORG Subject: Fatal Error 823 ** Hi all, Has anyone run into Error 823? I was unable to do anything in the admin tool so I restarted the service on our dev box. It didn't come back up so I checked the error log and I see this about 20 times a second. Fri Apr 18 09:03:17 2008 Warning: Fatal error 823 occurred at Apr 18 2008 9:03AM (SQL Server 21) Fri Apr 18 09:03:17 2008 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Fri Apr 18 09:03:17 2008 390600 : Failure during SQL operation to the database (ARERR 552) I haven't changed anything on the server program wise and I don't think the dba did anything with the database. ARS 6.3 Patch 23 on Windows 2003 MSSQL 2000 - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Direct: 949.509.4565 Fax: 949.509.7841 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can you export to a csv file from Mid Tier?
Hello Brian, After you run the report and get the report on the screen, click the button highlighted in the snapshot below. Once you click there, it will show a dialog which will let you select the format to export to and the necessary settings for that export. Try this and let me know. Thanks Regards, Abhijit Oak From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, April 18, 2008 9:04 PM To: arslist@ARSLIST.ORG Subject: Can you export to a csv file from Mid Tier? ** I thought this was now possible? I am on ver 7.1. I have a report for the form I am using. In the Report window I selected Destination File and Report Format CSV. When I click Run a get a window to name the file. That all works up to that point. When I click Ok after naming the file I get an error: Report Error Failed To Perform Action Am I doing something wrong here? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Outlook.jpg
Re: Can you export to a csv file from Mid Tier?
Hello Dylan, Sorry, my mistake. I read from the mail that you have sent to Lisa that you are using AR Reports. The print screen that I have sent to you is from a report developed using Crystal Reports. In that case, my suggestion may not work. Thanks Regards, Abhijit Oak From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, April 18, 2008 10:02 PM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? ** What screen is that? Are you using the Mid Tier? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abhijit Oak Sent: Friday, April 18, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Can you export to a csv file from Mid Tier? ** Hello Brian, After you run the report and get the report on the screen, click the button highlighted in the snapshot below. Once you click there, it will show a dialog which will let you select the format to export to and the necessary settings for that export. Try this and let me know. Thanks Regards, Abhijit Oak From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, April 18, 2008 9:04 PM To: arslist@ARSLIST.ORG Subject: Can you export to a csv file from Mid Tier? ** I thought this was now possible? I am on ver 7.1. I have a report for the form I am using. In the Report window I selected Destination File and Report Format CSV. When I click Run a get a window to name the file. That all works up to that point. When I click Ok after naming the file I get an error: Report Error Failed To Perform Action Am I doing something wrong here? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Outlook.jpg
Re: Fatal Error 823
Hello Dylan, If you ask me, you have already provided the fix. The fix is Dial-a-DBA. :) Thanks Regards, Abhijit Oak Wipro Technologies Plot No.2, MIDC, Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune - 411057, India. Mobile: 0-9420696216. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, April 18, 2008 10:26 PM To: arslist@ARSLIST.ORG Subject: Re: Fatal Error 823 ** I'm not sure what the solution is, I contacted the dba, 5 min later she responded back that I should be ok now and I was able to start the service with no errors. So I don't know how to fix it in the future but I know it's a database problem :) Thanks for the reply - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abhijit Oak Sent: Friday, April 18, 2008 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Fatal Error 823 ** Hello Dylan, Looking at the error 823 description you have sent down, I think this is not a Remedy Error. It is a database error being fired by SQL Server. You could try searching google by the text SQL Server 21. This is the text mentioned in the bracket after the error. I am not a database expert so I dont know much of what happens at the database end in the background. But somewhere down, I am having a feeling that both error numbers are related somewhere or the other to increasing the database log size and data size (or probably table space, or whatever they call it). Please let me know once you get a solution for this. Thanks Regards, Abhijit Oak Wipro Technologies Plot No.2, MIDC, Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune - 411057, India. Mobile: 0-9420696216. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, April 18, 2008 10:11 PM To: arslist@ARSLIST.ORG Subject: Re: Fatal Error 823 ** Hi Abhijit, I contacted the dba about it and I'm waiting to hear back from her. I just hadn't seen the 823 error before and couldn't find anything about it. Thanks for the info though :) - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abhijit Oak Sent: Friday, April 18, 2008 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: Fatal Error 823 ** Hello Dylan, I found the following description for the error 552 in the AR Error Messages guide from BMC. Hope it helps you out. But I could not find any description about 823. Failure during SQL operation to the database. An SQL database error occurred during an operation against the database. An associated error message contains the full text of the error message from the database. The error is often a message about running out of space in the database log or data area. You can correct this by increasing the size of the data area or by flushing or increasing the size of the log area. Thanks Regards, Abhijit Oak From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Friday, April 18, 2008 9:38 PM To: arslist@ARSLIST.ORG Subject: Fatal Error 823 ** Hi all, Has anyone run into Error 823? I was unable to do anything in the admin tool so I restarted the service on our dev box. It didn't come back up so I checked the error log and I see this about 20 times a second. Fri Apr 18 09:03:17 2008 Warning: Fatal error 823 occurred at Apr 18 2008 9:03AM (SQL Server 21) Fri Apr 18 09:03:17 2008 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Fri Apr
Re: Adding CC to Out of the Box Email Notifications
Hello Veeral, Try the OTB 'AR System Email Messages' form of ITSM7. You will have to use the Email Engine for this. And how is life going ? Where are you nowadays ? Thanks Regards, Abhijit Oak Wipro Technologies Plot No.2, MIDC, Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune - 411057, India. Mobile: 0-9420696216. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Veeral Oza Sent: Friday, April 18, 2008 11:22 PM To: arslist@ARSLIST.ORG Subject: Adding CC to Out of the Box Email Notifications ** Hi All, Is there a way to add a CC to Out of the Box Email Notifications in ITSM7? Environment: ITSM 7.0.3 patch 006, ARS 7.1, MS SQL Server 2005. Regards, Veeral Oza __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Arserver.exe high CPU usage
Hello, You may need to observe and find out exactly when the system goes slow. I mean, which application; you may also have to drill down to which module (if possible). There is a high chance that your system may be slowing down because some of your filters may be going into a loop. For eg: Filter A runs on 'Modify' action of Form Y and pushes values to Form X. Filter B runs on 'Modify' action of Form X and pushes values to Form Y. In such a situation, let us assume filter A gets called first; performs its actions; fires Filter B, which performs its actions and fires Filter A in return. This is a non-ending situation and slows down the server considerably after some time. Plus, looking at the kind of memory space and processors you have got, this could be possible, but may take a long time to pull down the speed of the server. I am not sure if this is the exact problem, but you could definitely check it out. Thanks Regards, Abhijit Oak From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Thursday, April 17, 2008 9:32 PM To: arslist@ARSLIST.ORG Subject: Re: Arserver.exe high CPU usage ** You've got lots of CPU and ram... and I've never seen what you're describing but I got a couple of suggestions for you. One examine your thread settings in the aradmin tool in case they're set too low maybe? Flip on logs and examine arerror.log in case something obvious pops out at you. Also how long does the server run without problems? Ben [EMAIL PROTECTED] 04/17/08 11:43 AM Has anyone experienced issues with sustained, high CPU usage for the arserver.exe process? Using: ARServer V7.0.1 patch 006 SQL server v9 Windows Server 2003 Enterprise 16 GB of RAM on server 3 quad core processors on IBM 3850 xSeries Windows performance monitor with thread logging shows that some arserver.exe list threads spike after an unknown amount of time and never come down.The only way to resolve the CPU spike is to cycle the arserver. Remedy support has been unable to identify a root cause. I have had a ticket open with them for 6 months for the issue. Help! Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Reports in Mid Tier
Hello Lisa, What operation are you specifying in the Active Link ? It should be Run. If you have selected Edit or Create, it may not work. Check this out and let me know. Thanks Regards, Abhijit Oak From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, April 17, 2008 10:43 PM To: arslist@ARSLIST.ORG Subject: Re: Reports in Mid Tier ** Is anyone else having this problem? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, April 16, 2008 10:35 AM To: arslist@ARSLIST.ORG Subject: Reports in Mid Tier ** I have a report that I created using the ReportCreator form. When I go to my form in the Mid Tier, I can click on the report button and run my report just fine. I also have a button on the form that does a Window Open Action with a Window Type of Report that also creates the report. This button works just fine on the User Tool, but when I click on this button in the MidTier I get the error: Report Error: Failed to perform Action. Does Open Window Actions not work in the Mid Tier? ARS 7.01 Patch 5 Mid Tier 7.01 Patch 5 Oracle 10i BMC Remedy Action Request System Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLAs stuck at Build In Progress
Hello, I am facing the same issue on my server. I have a server with Windows and not Unix. I tried locating a service with a similar name in the Windows Services but could not find one. Please guide. Thanks Regards, Abhijit Oak Wipro Technologies Plot No.2, MIDC, Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune - 411057, India. Mobile: 0-9420696216. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan West Sent: Monday, April 14, 2008 6:46 PM To: arslist@ARSLIST.ORG Subject: Re: SLAs stuck at Build In Progress ** Thanks for the advice but I am not using UNIX. Kind Regards Alan D West Date: Mon, 14 Apr 2008 18:43:48 +0530 From: [EMAIL PROTECTED] Subject: Re: SLAs stuck at Build In Progress To: arslist@ARSLIST.ORG ** You need to restart this service via unix side... Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan West Sent: Monday, April 14, 2008 6:42 PM To: arslist@ARSLIST.ORG Subject: Re: SLAs stuck at Build In Progress Is that not the process/service in UNIX or have I got this wrong? I am operating on windows. Kind Regards Alan D West Date: Mon, 14 Apr 2008 18:34:25 +0530 From: [EMAIL PROTECTED] Subject: Re: SLAs stuck at Build In Progress To: arslist@ARSLIST.ORG ** Hi, There is service associated with the SLM called slmbrsvc.sh. Need to manually start this in order to move the SLA status forward. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alan West Sent: Monday, April 14, 2008 6:32 PM To: arslist@ARSLIST.ORG Subject: SLAs stuck at Build In Progress Hi List ARS 7.0.1 Patch 5 SQL Server 2005 Windows 2003 We have two servers operating as a server group with a single database. The Problem is this. We needed to change one of our service targets and after doing so clicked build. The status of the service target has gone to build in progress but has gone no further. We have tried to delete the SLA abd rebuild them but got an plugin error (ARERR 8939) Any advice help appreciated. TIA Alan D West A prize an hour, 24 hours a day. Try Big Snap now! http://www.bigsnapsearch.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Have you played Fishticuffs? Get fish-slapping on Messenger http://www.fishticuffs.co.uk/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Problem with Command line import.
Hello, I am facing a very peculiar problem with commandline data import. Let me first explain the environment. We have two servers - Development and Production. We brought the DEF file of a form called 'xyz' from the production to development. Now we want to import data in the this form to development from production. Production is on AR Version 4 and development is AR Version 7. Both have Solaris as OS. First I logged in into Development server and used the 'runmacro' command to export data from the same form in production to arx format. When I tried importing the arx into development, 75 out of 100 records got imported. The log file showed the 'ARERR 91' error on these. Thus, I tried logging in into production and ran the 'runmacro' command to get the arx from the production itself. I then FTPed the arx to the development server and tried importing. But the result was the same. I compared the two arx files. The only difference that I noticed was that, the arx generated in the second case (directly through production) did not have a line of text which says - CHAR-SET windows-1252. What difference does this line make when importing into V7 ? Can somebody please help me with this. Imp. Note: Here we are dealing with data in excess of 50k records. Thanks Regards, Abhijit Oak The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Notebook.jpg
Re: Problem with Command line import.
Hello Rick, No. Actually it is a helpdesk form from Version 4. However, I brought the def file seperately and just sending the data from the same form on production to the same form on development. The form is supposed to be an archive of old data on new system. Thanks Regards, Abhijit Oak From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, April 15, 2008 12:11 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with Command line import. ** Are you attempting to import into core forms, like User or Group? If so, those have substantially changed between v4 and v7. Rick On Mon, Apr 14, 2008 at 11:08 AM, Abhijit Oak [EMAIL PROTECTED] wrote: ** Hello, I am facing a very peculiar problem with commandline data import. Let me first explain the environment. We have two servers - Development and Production. We brought the DEF file of a form called 'xyz' from the production to development. Now we want to import data in the this form to development from production. Production is on AR Version 4 and development is AR Version 7. Both have Solaris as OS. First I logged in into Development server and used the 'runmacro' command to export data from the same form in production to arx format. When I tried importing the arx into development, 75 out of 100 records got imported. The log file showed the 'ARERR 91' error on these. Thus, I tried logging in into production and ran the 'runmacro' command to get the arx from the production itself. I then FTPed the arx to the development server and tried importing. But the result was the same. I compared the two arx files. The only difference that I noticed was that, the arx generated in the second case (directly through production) did not have a line of text which says - CHAR-SET windows-1252. What difference does this line make when importing into V7 ? Can somebody please help me with this. Imp. Note: Here we are dealing with data in excess of 50k records. Thanks Regards, Abhijit Oak The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
