Requesting Advice
Hello everyone, We are in the process of upgrading our system. We are currently running AR server 6.0.1 with Oracle 9i on a Windows 2000 server. We are upgrading to the latest version in Remedy with Oracle 10g. I have a few questions: Does Remedy run better with Oracle 10g on Linux? what are the pros and cons? How does the licensing work on Change Management do we need a license for each person that will be approving tickets? Discovery Tools or LANDesk? which works better, integrates better? What are the pros and cons? Any help will be greatly appreciated!! Thank you so much for your help! Angelina Mora Battelle Energy Alliance INL 208 526-3535 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
How do I create a "checking out" system
Hello everyone! I was wondering if anyone has created a "checking out system" on Remedy tickets, to prevent 2 support techs from updating the same ticket at the same time? If so, can you please tell me how to do this? We are currently running Help Desk V. 5.0 and AR System Server 6.01. Thanks for your help!! Angie Mora Idaho National Laboratory 208 526-3535 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: How Do I create a "Checking Out" system?
Hi Everyone! This is why I just love this list ... everyone is so helpful. Thanks for all the ideas! I will work with what you have sent me. Thanks again! Angie Mora Idaho National Laboratory 208 526-3535 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
