Re: Automating a web browser
Try using Selenium IDE for firefox. You can record the actions you want and just keep 'replaying' the same later. We have automated our post installation testing for Remedy using selenium in this way. Sent from my iPhone On 21-Sep-2010, at 1:02 PM, Mark Milke wrote: > Hi Listers, > > I know it's silly, but that's the only way at the moment. We need to > automate a Web Browser: > > 1. Open an URL (easy) > 2. Transfer data into two fields > 3. Push the Submit button > > How to do 2 and 3? > > Thanks, > Mark > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: MidTier & ARS Upgrade Paths
7.5 mid tier is nice but we have had lot of issues against a 7.1 server. Issues like table qualifications missing parenthesis, display issues and so forth. Sent from my iPhone On 23-Jun-2010, at 11:09 PM, "Pargeter, Christie :CO IS" wrote: > ** > Hi All - I wanted to validate some information since MidTier came out I have > always upgraded my MidTier before upgrading ARS. Is this still the case? > Can I upgrade Midtier from 7.1 p 6 to 7.5 p 5 or do I have to upgrade my ARS > first? The reason I am asking is that I upgraded my dev server to MidTier > 7.5 p 5 and I am having an IE 7 issue so I was told by BMC not to install the > latest patch of the MidTier client. This is very counterintuitive of > everything I have ever been told by BMC. They seem to usually want me to > install the latest patch before they try anything else. > > ARS 7.1 p 6 > ITSM 7.0.3 p 9 > Window 2003 > MS SQ 2005 > IIS/Tomcat > RKM 7.2 p 2 > MidTier 7.1 p 6 > > Christie Pargeter > Legacy Health > IS - Programming > SR Technical Analyst > cparge...@lhs.org > 1120 Building > tel: 503-415-5149 > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: mid-tier failure and ITSM 7.6 installs
Assuming that you are on tomcat, set LD_LIBRARY_PATH to the Lib folder under web-inf. Restart tomcat. Sent from my iPhone On 26-Jun-2010, at 12:38 AM, "Ramey, Anne" wrote: > ** > After my ITSM 7.6 install I noticed that my mid-tier was no longer working > properly and ended up re-installing. I thought it was a fluke. But now I've > installed ITSM 7.6 patch 1 and am getting the same mid-tier error. I've > tried restarting the mid-tier without effect: > > > > java.lang.UnsatisfiedLinkError: GCPUtil > > > > > > What about the ITSM install could affect my mid-tier like this? Will I have > to re-install mid-tier after each ITSM patch? > > > > Anne Ramey > > *** > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by an > authorized State Official. > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Capture currently executing workflow
Hi, I am aware of the logging, but I need to capture this in the workflow itself for tracking purposes. For every record created or modified, I want to be able to see whether a particular workflow fired or not. Thanks Sent from my iPhone On 11-Jun-2010, at 6:16 PM, Misi Mladoniczky wrote: Hi, Turn on your client side log files, it has all this information if the user belongs to the client-side-logging-group. You can not catch ESCL-logging this way, as ESCL:s are not triggered by user ations. They are run separately on the server, and require server-logging. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se . Hi, Is it possible to capture, using a keyword or by some other means, the name of the currently executing workflow (AL,FL,ESC)? For example, if I have a Active Link called "TEST" and in the "If condition" if I have a push fields action to another form, I should be able to push "TEST" (without hardcoding) using a keyword, if that particular AL has fired. If there is no keyword to achieve this, pls let me know how else can I capture the same. Thanks ARS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: MidTier Link to a form in NEW mode instead of SEARCH mode (RESOLVED)
Perfect. Thank you very much. Aravind On Tue, Jan 6, 2009 at 5:30 PM, Shweta Dhaneshwar wrote: ** Hi Aravind, You can specify the mode in the URL http:// /arsys/servlet/ViewFormServlet?form=&server=< server>&mode=Submit&username=&pwd= Regards, Shweta From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sreenivas, Aravind Sent: Tuesday, January 06, 2009 12:47 PM To: arslist@ARSLIST.ORG Subject: MidTier Link to a form in NEW mode instead of SEARCH mode ** Hi, A URL of the type https:///ars/forms// always brings up the form in SEARCH mode. We want to provide our customers with a URL which will open the form in NEW mode instead of the default SEARCH mode. Is there any modification that can be done to the above URL to make the form open in NEW mode? I know that the form has Entry Point (visible in Home Page) where we can mention whether it will open in New or Search mode, but what I want is a URL equivalent which will perform the same function. Any help is appreciated. ARS 6.3 p020 Sybase 12 on Solaris 9 Apache/Tomcat Cheers Aravind S __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at http://www.techmahindra.com/Disclaimer.html <http://www.techmahindra.com/Disclaimer.html> externally and http://tim.techmahindra.com/Disclaimer.html <http://tim.techmahindra.com/Disclaimer.html> internally within Tech Mahindra. __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
MidTier Link to a form in NEW mode instead of SEARCH mode
Hi, A URL of the type https:///ars/forms// always brings up the form in SEARCH mode. We want to provide our customers with a URL which will open the form in NEW mode instead of the default SEARCH mode. Is there any modification that can be done to the above URL to make the form open in NEW mode? I know that the form has Entry Point (visible in Home Page) where we can mention whether it will open in New or Search mode, but what I want is a URL equivalent which will perform the same function. Any help is appreciated. ARS 6.3 p020 Sybase 12 on Solaris 9 Apache/Tomcat Cheers Aravind S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Sending Emails to Groups
What will happen if the user enters some other number (say "2007") in the email ID field which by chance matches some other group ID (and assuming no user exists with username = 2007) ? As per the current logic, email should be sent out to all members of the group ID 2007. Next, what if the user enters "Public" in the email ID field (assuming that a user with this name doesn't exist) ? Since it doesn't find a match in user form but finds a match in the Group form, it should send emails to everybody. If so, only creating a user with username = 0 might not be sufficient as it will not cover all the groups. Or am I wrong? Aravind --- On Thu, Dec 4, 2008 at 1:00 AM, bullcreek.com <[EMAIL PROTECTED]> wrote: If you create a user with the login of "0" (zero) and then try to send an email to that user it will find it. What happens is that the server first looks for records in the User form with a matching login of the string you specify, if it doesn't find any matching entries, then it will look in the Group form for any matching entries and if it finds one, it will send the email to all members of the matching Group entry. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com <http://www.bullcreek.com> Remedy Approved Consultant (RAC) 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat
Thank you, all, for your responses. Aravind On Thu, Nov 20, 2008 at 9:57 PM, strauss <[EMAIL PROTECTED]> wrote: ** If you restart the web server (and mid-tier) without first clearing the cache, the mid-tier reads in the exiting persistent pre-fetch cache file (takes about 1 minute on our servers). Only if you flush the cache in the mid-tier configuration tool and then restart the mid-tier will the complete pre-fetch run (takes 24 minutes on our servers). The persistent pre-fetch only works properly on 7.1.00.002 <http://7.1.0.2/> and later; earlier releases did not re-read the existing pre-fetched cache properly after a restart, especially after a tomcat crash and restart. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat
We recently observed that when we restart our app/web server (Tomcat/Apache), majority of the files in the cache directory (*.data and *.index) are updated (/webapps/ars/cache). We have enabled persistent cache option and have a few of the biggest forms in pre-fetch. 1. For forms mentioned in the prefetch xml, am I correct in assuming that : a. these are fetched when I start/restart the app/web server AND the other forms (i.e. those not mentioned in the prefetch xml) are not fetched? b. The forms not mentioned in the prefetch are fetched only when a user tries to access the forms and its out-of-date (assuming Enable check is switched on)? 2. Is there any way in which we can tell the app/web server not to fetch forms (either mentioned in prefetch or not) when we restart the app/web server? We would like it to use what data it already has in the cache directory before it was restarted, rather than it fetching the forms from the server again after its restarted. 3. What is the purpose of the USERNAME in the prefetch xml? Should only an admin username be defined here or will any ID do? I skimmed through the documentation available, but was unable to get clarity on the above. ARS 7.1 patch 003 on solaris MT 7.1 patch 005 on apache 2_2/tomcat 5-5.5.25 Thanks Aravind From: "Easter, David" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 6:50:50 PM Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat ** The use of persistent cache is so that you don't have to go fetch again after the Mid-Tier is restarted. BMC Remedy Mid Tier performance (persistent cache) In AR System 7.1, forms currently cached in memory can now be serialized to a file, which enables these forms to be read back into memory when the application server hosting the mid tier application is restarted (after a normal shutdown). Pre-fetch is for when the forms haven't yet been fetched. It ensures that the fetching occurs prior to the first request for the form. That way, users don't have to wait for the Mid-Tier to fetch the form - it's already there and cached for them. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Embedding Javascript in forms in mid-tier
Thanks, Michiel and Steve for that. Tried putting it inside and now the JS code is being called. Regarding the tooltip and positioning, I was looking at the source code for the remedy mid-tier page and I am not sure how I will include the tooltip attribute *within *the remedy-generated code. If I am not wrong, I think this will have to be embedded within the 'textarea' clause for every field. Can this be achieved by editing ClientCore.js found in the mid-tier installation directory? Cheers, Aravind S On 10/24/07, Steve <[EMAIL PROTECTED]> wrote: > > ** Oops. Fired the email earlier than expected. > > > Aravind, > > We had to embed the JS code within and also NOT include > , tags in the 'Edit Web Header Content' and 'Edit Web Footer > Content' options. > > Best, > Steve > > > On 10/24/07, Steve <[EMAIL PROTECTED]> wrote: > > > > Thanks Michiel. > > > > Seems that we have to embed the JS code within and also NOT > > include , tags in the 'Edit Web Header Content' and 'Edit Web > > Footer Content' options. > > > > Still looking for inputs on the tooltip and positioning of dialog box > > popup though. > > > > Aravind. > > > > > > On 10/24/07, Michiel Beijen <[EMAIL PROTECTED] > wrote: > > > > > > Dear Aravind, > > > > > > You might want to check out these two threads: > > > > > > > > > http://www.nabble.com/Adding-JavaScript-To-Mid-Tier-Version-6.3-tf2079570.html#a5729697 > > > http://www.nabble.com/Including-web-source-code-on-Mid-Tier-6.3-tf3063241.html#a8523580 > > > > > > > > > -- > > > Met vriendelijke groet / Kind regards > > > Michiel Beijen > > > __ > > > MANSOLUTIONS > > > Energieweg 60-62 > > > 3771 NA Barneveld > > > The Netherlands > > > Tel. +31-(0)612968592 > > > Mail [EMAIL PROTECTED] > > > Internet http://bsm.mansolutions.nl > > > > > > > > > On 10/24/07, Aravind S < [EMAIL PROTECTED]> wrote: > > > > ** > > > > Hi All, > > > > > > > > Remedy ARS v6.3 P20 > > > > Sybase > > > > Solaris > > > > > > > > I have been tasked to check whether custom Javascript can be > > > embedded within > > > > a remedy form. To the best of my knowledge, remedy seems to > > > dynamically > > > > generate the page for a form on the mid-tier and hence there is no > > > physical > > > > HTML/JSP file to edit and customize on the server. > > > > > > > > I looked at the 'Edit Web Header Content' and 'Edit Web Footer > > > Content' in > > > > View Properties -> Appearance' of a form, but when I embedded > > > javascript > > > > within HTML code, the javascript code was being ignored. > > > > > > > > Can you please let me know how can I embed custom javascript code > > > within the > > > > dynamically-generated page for a form in mid-tier? Some of the > > > things that > > > > we are looking to do with javascript is to display some helptext on > > > > mouseover on a field on a form and to be able to define the > > > popup-location > > > > of dialog box/error message box on the mid-tier. > > > > > > > > Also, the custom JS code should affect only that particular form and > > > not all > > > > forms. > > > > > > > > Thanks > > > > > > > > Aravind __20060125___This posting was > > > > submitted with HTML in it___ > > > > > > ___ > > > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where > > > the Answers Are" > > > > > > > > __20060125___This posting was submitted with HTML in > it___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Embedding Javascript in forms in mid-tier
Hi All, Remedy ARS v6.3 P20 Sybase Solaris I have been tasked to check whether custom Javascript can be embedded within a remedy form. To the best of my knowledge, remedy seems to dynamically generate the page for a form on the mid-tier and hence there is no physical HTML/JSP file to edit and customize on the server. I looked at the 'Edit Web Header Content' and 'Edit Web Footer Content' in View Properties -> Appearance' of a form, but when I embedded javascript within HTML code, the javascript code was being ignored. Can you please let me know how can I embed custom javascript code within the dynamically-generated page for a form in mid-tier? Some of the things that we are looking to do with javascript is to display some helptext on mouseover on a field on a form and to be able to define the popup-location of dialog box/error message box on the mid-tier. Also, the custom JS code should affect only that particular form and not all forms. Thanks Aravind ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
